Front Office Agent Job Description

Front Office Agent Job Description

4.9
129 votes for Front Office Agent
Front office agent provides information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.

Front Office Agent Duties & Responsibilities

To write an effective front office agent job description, begin by listing detailed duties, responsibilities and expectations. We have included front office agent job description templates that you can modify and use.

Sample responsibilities for this position include:

Update in the Police computer details of all in house guest that stays in our hotel
Set up accurate accounts for each guest checking in according to their preferences (room type, payment)
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
A team leader
Assumes duties as may be assigned by Front Office Manager
Be well versed with the daily arrival and the type of arrival guests
Be a role model for the Department
Always contributes ideas and promotes teamwork
Ensures a strong follow-up and proper hand over of information at all times
Be a constant learner and always willing to try ideas

Front Office Agent Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Front Office Agent

Typically a job would require a certain level of education.

Employers hiring for the front office agent job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Hospitality, General Education, Education, Graduate, Communications, Communication, Business, English, Computers, Writing

Skills for Front Office Agent

Desired skills for front office agent include:

Basic accounting and city attractions
Second language is an asset
Basic math skills
Emergency procedures and assist as needed
Microsoft Office programs
Frequent Flyers Programs
Hotel
Also Hotels Group Loyalty programs
Computer operations
Room types

Desired experience for front office agent includes:

Open availability in required for position and must include mornings and evening
Availability must require weekends and holidays
Higher diploma in Hospitality or related studies
Six Months Front Desk Experienced Preferred
This position requires full schedule flexibility to include working AM and PM shifts
Candidate must be able to work flexible shifts including weekends, nights, and holidays

Front Office Agent Examples

1

Front Office Agent Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front office agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office agent
  • Maintains a high level of productivity and cost efficiency
  • Always verifies guest names with PMS before issuing the key
  • Looks out for any person behaving in a suspicious manner and inform Security accordingly
  • Ensures personal hygiene at all times and constantly monitors personal cleanliness
  • Ensures that the updating of the information is done in a timely manner and that backlog at the Front Desk and Guest Relations are kept to the minimum
  • Ensures accuracy in inputting the details in the Police computer as the standard which established by the Abu Dhabi Police
  • Be part of Back Office Support Team and handle correspondent movement from Reservation and Front Office
  • Prepare for the next day arrival e.g Registration cards and correspondent
  • Checks and ensures that the total guest count in the Police system corresponds with that in Opera at all times
  • And followed-up upon immediately
Qualifications for front office agent
  • Candidate must be able to work a flexible schedule including weekends, evenings, and holidays
  • High-school diploma to degree, or equivalent (university or specialist hospitality or communications school)
  • Fluent in the national will be advantage
  • Must have a flexible schedule to include, nights, weekends and holidays
  • Overnight shifts
  • Minimum commitment of 1 year
2

Front Office Agent Job Description

Job Description Example
Our company is looking for a front office agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front office agent
  • Completes all filing of the documents in a neat and orderly manner
  • Assist other colleague in Reception & concierge if require
  • Walks the talk about Guest delight and be a role model for the team regarding the “Guest Delights”
  • Anticipates and exceeds guest needs as much as possible
  • Prepares keys and welcome folders
  • Ensures proper hand-over of all outstanding issues to next shift
  • Assigns routine daily tasks to staff and follows up on completeness
  • Maintains cleanliness and order in the Front Desk area at all times
  • Ensures that all guests receive consistent, prompt and cordial attention at all times
  • Controls room assignment during peak period and high occupancy
Qualifications for front office agent
  • Working knowledge of Opera preferred
  • Must have open availability including overnights
  • Previous Front Office experience in a luxury setting is highly preferred
  • A Diploma in Hospitality/Accommodation Operations or equivalent will be considered an asset
  • Must have customer-focus approach
  • Must be available to work all shifts including days, evenings, overnights, weekends, holidays
3

Front Office Agent Job Description

Job Description Example
Our company is hiring for a front office agent. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front office agent
  • To become knowledgeable of hotel outlets and services offered to include hours of operation
  • To take good care of hotel and guest property
  • Monitors guest registration cards ensuring that staff adheres to established standards and inputs correct information into the computer after guest check in
  • Upsells rooms, F&B outlets and other facilities whenever opportunities arise
  • Is responsible for the inventory and control of stationery and collaterals for Front Office use
  • Ensures that “Interface Lost Postings” are regularly checked
  • Plan for unexpected arrivals disseminate information to relevant department
  • Coordinates with Housekeeping on the turnover of rooms to ensure availability for vacant clean rooms upon guests’ arrival
  • Handle incoming calls (answering calls in an agreed manner and within an agreed period of time)
  • Create Quotations with basic technical requirements
Qualifications for front office agent
  • Minimun 6 month experience in a Guest Services related position
  • Fluent in written & oral english and Spanish
  • Other duties as assigned or as needed to create Signature Moments for our guests
  • Must have a customer-focus approach
  • Have strong verbal skills in other languages will be considered an asset
  • Ability to quickly adapt to a constantly changing market with guest request
4

Front Office Agent Job Description

Job Description Example
Our growing company is looking to fill the role of front office agent. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office agent
  • Identify opportunities by passing on leads to the external sales team
  • Provide customer service by identifying the customers’ needs on any level of their buying process
  • Do stock checks for customers and offer alternatives if products are out of stock
  • Deal with walk in customers and sit face to face with them in order to offer a solution to their problem
  • Through a line of questions quickly identify the customer’s needs, gather required information and assist the customer
  • Competent knowledge of product features, advantages and benefits to be able to professionally represent these to customers
  • Ensure immediate action by solving requests
  • Manage the frontline inbox
  • Apply discounts, offers, special conditions including credit limits and pricing conditions according to defined sales policy
  • Ability to do selections on the phone whilst the customer is on the other end
Qualifications for front office agent
  • Must be available to work a flexible schedule, including nights, weekends, and holidays
  • Physically fit, active and can deal with pressure
  • Excellent communication skills in English & Russian is an advantage (oral and written)
  • Flexible to working weekends, nights, and holidays
  • Must have flexible availability and be able to work AM, PM and overnight shifts, including weekends and holidays
  • Flexible schedule to work AM and PM shifts and weekends
5

Front Office Agent Job Description

Job Description Example
Our company is looking to fill the role of front office agent. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front office agent
  • Need to have a good understanding of the distributor networks for Red Region ensuring we can refer customers correctly
  • Managing customer complaints in CRM
  • Work with existing IT systems in a manner that uses the system efficiently and work to the required standards
  • Inform clients and travel agents on availability, rates, specials, type of services
  • Take reservations, follow up, and make changes and cancellations to reservations
  • Input as much information as possible about the clients specific needs related to their general profile or for a particular stay with us
  • Obtain all the needed direct billing or third party billing information and input accordingly
  • Maintain waiting list
  • Verify details of daily arrivals, follow up with reservation confirmations
  • Inform various reservations channels about room availability (I hotelier, Accommodations Toronto)
Qualifications for front office agent
  • Flexible schedule working AM and PM shifts and weekends
  • Cash handling, credit card processing
  • A technical/engineering certificate or degree
  • At least 3-8 years’ work experience in an Internal Sales environment
  • Pump technical knowledge is an advantage
  • Extensive customer interaction from a sales and service perspective

Related Job Descriptions

Resume Builder

Create a Resume in Minutes with Professional Resume Templates