Assistant Front Office Manager Job Description

Assistant Front Office Manager Job Description

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Assistant front office manager provides proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs.

Assistant Front Office Manager Duties & Responsibilities

To write an effective assistant front office manager job description, begin by listing detailed duties, responsibilities and expectations. We have included assistant front office manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Helps update dashboard charts (revenue, occupancy rates, average room rates, activity forecasts, headcount planning, etc)
Be fully involved in the preparation of departmental and hotel budgets any other financial reports if requested
To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve service and guest satisfaction at the Front Office Department
The Assistant Front Office Manager is to ensure and oversee that all the Front Office Assistant and Reservation Assistant shift procedures and duties are completed on time and are procedurally correct
The Assistant Front Office Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the hotel
The Assistant Front Office Manager is responsible and must be well equip in fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty
Supervise and assist on Front Office Assistant, Guest Relations, Reservation Assistants, Telephone Operators and Bellmen roles and duties daily
Ensure credit policy is adhered to at all times, alerting the Front Office Manager of any potential credit risks
The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel

Assistant Front Office Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Assistant Front Office Manager

List any licenses or certifications required by the position: RSA, LCAH

Education for Assistant Front Office Manager

Typically a job would require a certain level of education.

Employers hiring for the assistant front office manager job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Education, Hospitality Management, Management, Tourism, Hotel Management, English, Administration

Skills for Assistant Front Office Manager

Desired skills for assistant front office manager include:

Micros-Fidelio Property Management System an asset
Room types
Daily house count and expected arrivals/departures
Room rates
Special packages and promotions
Hours of operations
Room availability status
Scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
Services/features
Property Management Systems and related computer programs

Desired experience for assistant front office manager includes:

First Aid Training is desirable
Possess a sound knowledge of Opera
Have excellent command of English language (both written and spoken)
Be calm and diplomatic when under pressure
Knowledge of German/French/Italian language will be an advantage
Previous experience as Assistant Front Office Manager required

Assistant Front Office Manager Examples

1

Assistant Front Office Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for an assistant front office manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for assistant front office manager
  • Lead the teams duties to ensure the smooth operations of the department
  • Ensure that a high quality of work is delivered by the team
  • You will have the confidence with dealing with guests requests, complaints and contribute to the overall guest satisfaction
  • Ensure hotel security procedures are followed checking guest in & out
  • Assist the Manager with the training and development of the team
  • Makes sound decisions quickly under pressure
  • Creates a climate of teamwork by encouraging harmony, co-operation and communication
  • Selects the most appropriate tactic(s) from a range of alternatives and conveys the plan to others
  • Manages and motivates the Front Office team in order to provide a high standard of service for customers
  • Takes part in, organises and supervises guest arrivals and departures with the front office teams
Qualifications for assistant front office manager
  • Supervisory experience at a luxury 4 or 5 star property strongly preferred
  • Previous experience as a receptionist, Team Leader or Assistant Front Office Manager
  • Minimum of one year previous Assistant Front Office Managerial or Assistant Executive Housekeeper managerial experience preferred
  • Minimum of two years previous front office supervisory experience preferred
  • With progressive experience in Front Office gained over the last 5 years in a 5 star luxury property, 2 years of which would have been spent as Assistant Manager or Duty Manager
  • Tertiary education or Degree in Tourism & Hotel Management or with a vast number of years’ experience in the Hotel Industry
2

Assistant Front Office Manager Job Description

Job Description Example
Our company is looking for an assistant front office manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for assistant front office manager
  • Applies labour legislation • Ensures that employees are well presented (uniforms, personal hygiene etc)"
  • Motivates and drives the team to attain the department's quantative targets
  • Is responsive in implementing the sales priorities for the day, as initiated by the Front Office Manager
  • Ensures that invoicing and cash operations procedures are respected in line with internal audit reference guidelines
  • Ensures the safety of people and property in the hotel
  • Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (RevPar and GOP)
  • Manages the activities at the Front Desk
  • Prepare yourself for the daily shifts by ensuring that all information is passed on between the departing manager and you
  • Handle any guest problems or complaints in a professional and hospitable manner
  • Ensure all department par levels are maintained, order store items when necessary , printed material, office supplies
Qualifications for assistant front office manager
  • Current GM Certificate or able to obtain essential (to obtain candidates must have an LCQ certificate & 3 months supervisory experience at a licensed premises in NZ)
  • Knowledge of Opera advantageous
  • Immaculate personal presentation and high level of communication - both written and verbal
  • Availability to work rostered shifts
  • Passion for giving an unforgettable guest experience
  • Enthusiasm and commitment to deliver exceptional service
3

Assistant Front Office Manager Job Description

Job Description Example
Our company is looking to fill the role of assistant front office manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for assistant front office manager
  • Maintain personal contact with guests (both internal and external)
  • Have Knowledge of hotel property, amenities, area attractions and transportation
  • Maintain procedures for security of guest, hotel property and emergency procedures
  • Follow company policies and procedures and effectively communicate them to subordinates
  • Monitor and maintain procedures for safety of personnel including review of Emergency Procedure manuals and continuously retrain personnel for safety procedures
  • Assist in “Championing” HeartBeat and Priority enrollments
  • Assist in reviewing Personnel performance and assist in career development
  • Assist in the development of creative incentives that motivate and celebrate Team Member Success
  • Assist in aggressively recruitment and staffing of department, using company-hiring standards
  • Assist in the training regarding safety, security, departmental procedures and service guidelines
Qualifications for assistant front office manager
  • University Degree/Diploma in Hospitality or Tourism Management
  • Minimum 2 years work experience as Assistant Manager-Front Office or 4 year as Team Leader-Front Office/Guest Relations in a hotel
  • Must have flexibility in work schedule including nights, holidays, weekends and overnights
  • Conduct performance evaluations and disciplines staff when needed
  • Coordinate arrivals, departures for guests
  • Work with internal departments regarding billing
4

Assistant Front Office Manager Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of assistant front office manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for assistant front office manager
  • Follow-up of schedules, trainings, participation in hosting projects, participate in the preparation of the budget of the department, ensure regular control of days off and vacation leaves of the team
  • Ensure continuity of the duties while F.O.M is absent
  • Perform specific tasks of the receptionist / cashier job description including night-auditor in case of replacement to know and use the tools and software specific to the company
  • Supervise and manage all reception and cashiers desk staff
  • Recruit, train and animate the staff and organize work and schedules
  • Responsible for invoicing and receipts
  • Ensure compliance with labor legislation in its service
  • Participate and monitor of the reception upsell program
  • Manage the customer relationship throughout the stay (requests, complaints / disputes / client dislodgement/ update client profiles notes), write the incidents notebook and the ephemeris of the day
  • Know and analyze the results of the Customer Satisfaction Program
Qualifications for assistant front office manager
  • Extensive knowledge of Front Office operations, brand standards and 4/ 5
  • Able to balance a variety of priorities while considering all aspects of the job Financial, Operational, HR
  • Fully in-charge of the Front Office Operation when FOM is not available
  • Maintain frequent contact with guests and VIPs and deal efficiently regarding special requests, reservations, complaints on the accommodation or other functional areas of the hotel and strives for the satisfactory and speedy adjustments of complaints, special requests
  • Vocational diploma or degree and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
  • Must be proficient in Windows and Opera
5

Assistant Front Office Manager Job Description

Job Description Example
Our company is looking to fill the role of assistant front office manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for assistant front office manager
  • Manage accounts receivable balances and their reliability
  • Animation of internal training
  • Welcome and follow the stay of VIP customers
  • Write all in room correspondence (welcome letters, apologies)
  • Know the procedures and analyze the results of the customer satisfaction program
  • Inform his hierarchy of any situation concerning the safety or the risks of accidents of clients or colleagues
  • To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information onto the guest whenever the possibility arises in order to maximize hotel sales
  • Co-ordinate constructively with both the finance and night teams so that policy, procedure and requirements are all adhered to
  • Establish and maintain strict security procedures within your department, reporting any potential risks to the Hotel Manager
  • Display a pro-active and consistent approach to stock control, cost control and cash control
Qualifications for assistant front office manager
  • An expert with front office systems such Opera and Reserve proficient in general computer knowledge
  • Current GM Certificate
  • Assist the FOM in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log)
  • Ability to work a flexible schedule including evenings, weekends & holidays
  • 2-3 years of previous supervisory or management experience in Front Office division of a hotel
  • This position is applicable for Citizens of Malaysia and Permanent Residents of Malaysia only

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