Front Office Job Description

Front Office Job Description

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Front office provides education to the providers to ensure proper completion of Electronic Health Records and proper assignment of ICD - 10 - CDM, HCPCS and CPT codes.

Front Office Duties & Responsibilities

To write an effective front office job description, begin by listing detailed duties, responsibilities and expectations. We have included front office job description templates that you can modify and use.

Sample responsibilities for this position include:

Check cash balances and customer exposures prior to authorising financial transactions, internal and external payments and money market deposits and loans
Authorise non-financial transactions, static data requests, address and fee changes, in accordance with regulatory and Group policy and internal procedures
Assist in the functioning of the Front Office Support team, provide cover in times of absence of other team members, assist in running of daily reports, maintenance of the diary and preparing and distributing of standing orders, assist in the processing of transactions and static data requests ensuring 4-eyes principle is adhered to at all times
Check various release queues, payments, money markets, and ensure records are authorised in line with internal and external cut-offs and deadlines
Produce and various types of output, valuations, statements and performance reports, swift copies, from the bank’s on demand system, encrypt and distribute to internal and external clients
Carry out regular internal controls (MICOS) in collaboration with a team member and provide cover in times of absence
Responsible for short and long term planning and the management of the hotel’s Front Office operations
Maintain guest room inventory
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures

Front Office Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Front Office

List any licenses or certifications required by the position: LPN, CMA, RMA, FOS

Education for Front Office

Typically a job would require a certain level of education.

Employers hiring for the front office job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Education, Hotel and Restaurant Management, General Education, Management, Tourism, Graduate, Associates, Healthcare

Skills for Front Office

Desired skills for front office include:

Dentistry and dental procedures
Medical terminology
Word and Excel
Microsoft Office Suite
Fire and Emergency Procedures
ICD & CPT
CPT & ICD-9 coding
Insurance filing and requirements
Emergency procedures and assist as needed
Room types

Desired experience for front office includes:

Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner
Over 8 years of experience in Front Office operations with at least 2 years as Front Office Manager in a 5 star hotel
A Dynamic leader with high Guest service skills
One year of experience in customer service environment preferred

Front Office Examples

1

Front Office Job Description

Job Description Example
Our company is searching for experienced candidates for the position of front office. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front office
  • If applicable, manages and oversees the hotel lost and found procedures
  • Interfaces with the hotel parking/garage vendor and offers assistance handling guest inquiries and incidents
  • Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all areas of the hotel
  • Ensure the proper process is in place to manage and report on department expenses
  • Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Front Desk, Food and Beverage and Housekeeping departments
  • Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel
  • Check in all scheduled patients -must be able to have attention to details due to our check in process is very lengthy and a lot of paperwork
  • Collect patient copays without hesitation-individual must be comfortable collecting money from patients
  • Must show good communications skills with patients and other staff
  • Must have computer knowledge on medical programs and Microsoft programs- we use several different programs that front office accesses daily
Qualifications for front office
  • Minimum of 3 years Front Office Manager experience within the luxury hospitality setting
  • Open-minded with an ability to excel within a multi-cultural environment
  • Energetic, confident and full of life with the ability to adapt quickly
  • Analytical skills with the ability to trouble shoot and problem solve
  • Is organised and has strong attention to detail
  • Strong ability to build relationships across all levels of the business
2

Front Office Job Description

Job Description Example
Our innovative and growing company is hiring for a front office. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office
  • Compiles charts for new patients including all necessary forms as required by therapist and for billing
  • Schedules patient appointments as delegated by the respective supervisor
  • Types office correspondence including but not limited to evaluations, progress notes, discharge summaries, letters, memoranda and reports as requested by the respective supervisor
  • Understands and implements insurance requirements for each insurance company
  • Motivate, coach, counsel and discipline all assigned personnel according to hotel standards
  • Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's
  • Attend daily and monthly meetings
  • Monitor and ensure compliance with SOP’s
  • Be knowledgeable of the current corporate marketing programs and the standards and procedures for each
  • Monitor all V.I.P.'s, special guests and req
Qualifications for front office
  • In addition we expect a minimum of 1 year work experience in the Front Office department of a hotel, preferable with the luxury international brands
  • Proficiency in English Dutch is very important
  • Comfortable assisting team members and guests
  • The ability to use office machines (fax, copier, mail, ) preferred
  • Monitoring employee time & attendance, payroll and other department expenses
  • Assuming Manager on Duty shifts and manage daily staff assigned schedules
3

Front Office Job Description

Job Description Example
Our company is growing rapidly and is hiring for a front office. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office
  • Conduct meetings to review new policies
  • Responsible for scanning appropriate information to physician offices
  • Ensuring staff has up to date knowledge of hotel products, services, pricing and policies
  • Maintaining good communication and working relationships with all hotel areas
  • Responding to guest's special requests, needs, problems, issues and concerns and training staff in the response and resolution of guest matters
  • Monitoring and controlling daily revenues and expenses
  • Champion Property Management System as property specialist
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
  • Physical Tasks
Qualifications for front office
  • Considerable knowledge of front office operations, policies and procedures, scheduling
  • Previous full service hotel experience preferred
  • Assist customers, both walk-in and via phone, with the placement of classified advertisements special announcements
  • Maintains complete knowledge at all times of daily house count, expected arrivals/departures, scheduled in-house group activities, all room rates, special packages and promotions
  • Develops, implements, and monitors department budget
  • Hires, trains, supervises, motivates, and develops front office staff
4

Front Office Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of front office. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front office
  • Ensure goals are met from a measurement perspective - JD Power, LQA and CES
  • Conduct regularly scheduled departmental meeting and ensure regular communication occurs within department
  • Seeks feedback and perform follow up on guest satisfaction and deals with challenges in accordance with our Mission Statement and philosophy of employee participation
  • Selects, trains, manages the performance of colleagues
  • Focus on recruitment ensuring adequate staffing for peak seasons
  • Responsible for scheduling as per labour standards and payroll for all Front Office colleagues
  • Utilize Labour Management Program to assist with department scheduling
  • Ensure lobby presence is maintained
  • Maintain and revise department policies, procedures and service standards
  • Greeting patients, answering phone calls/patient inquiries
Qualifications for front office
  • Student currently studying at an university necessary for the 'collaboration contract' (Spanish laws)
  • Students need valid work papers to legally have permission to work in Spain
  • Student must speak fluent English
  • Student needs to have skills such as being open-minded, flexible, outgoing and energetic
  • Flexible schedule including AM/PM Shift, Weekends, and Holidays
  • Proven leadership abilities, in regards to coaching, developing, training, recruiting
5

Front Office Job Description

Job Description Example
Our growing company is hiring for a front office. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office
  • Order office supplies and maintain office quipment
  • Draft minutes of meetings for review
  • Enthusiastically and appropriately greet everyone entering the organization workspace
  • Take and relay messages and properly refer employees, customers and visitors to the correct extension, person, and place
  • Manage and maintain lobby area
  • Assist with set ups including I.D
  • Conference room schedule administration, includes coordination of guests and catering for meetings and events
  • Help coordinate events as needed (company/office socials, board meetings)
  • Responsible for short and long term planning and the management of the hotel’s Front Office, Guest Services, Security and PBX operations
  • Document patient messages clearly communicating patient’s needs
Qualifications for front office
  • Must be available to work, varied shifts and flexible schedules (from 8am-10pm-varied shifts)
  • Must be able to perform and train others to properly perform all the job responsibilities of the Front Desk/Reservations Agents
  • Able to participate in site tours
  • Able to hire, train, and supervise front desk/reservations team and give reviews
  • Able to mediate guest complaints, solve problems for guests, travel agents and wholesalers
  • More detailed job description available upon request

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