Front Office Clerk Job Description

Front Office Clerk Job Description

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Front office clerk provides general information to callers, including services and facilities available, hours of operation, daily activities, key resort personnel, special events and functions.

Front Office Clerk Duties & Responsibilities

To write an effective front office clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included front office clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

To greet all guests in a friendly and helpful manner and to register guests with full details
To recognize VIP guests
To escort guests to their rooms after they've been assigned a room at the rate requested
To be conversant with VIP amenities and codes
To be conversant with ‘no show', ‘hold' and ‘charge' room policies
To ensure that all rooms are sold at the best possible rate by applying rate of the day program, thus maximizing rooms revenue
To be conversant with special promotions
To act as a member of the hotel fire emergency and evacuation team and be fully conversant with the procedures to follow in event of such an emergency
To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger
To balance the day's postings, receipts, cash and credit card payments to the computer print outs at the end of the shift and operate the computer with its automatic Night Audit system to produce balanced daily results

Front Office Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Front Office Clerk

List any licenses or certifications required by the position: BLS

Education for Front Office Clerk

Typically a job would require a certain level of education.

Employers hiring for the front office clerk job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Technical, High School Education, Associates, Medical, Tourism, Graduate, Education, Supervision, Hospitality, General Education

Skills for Front Office Clerk

Desired skills for front office clerk include:

Billing and reimbursement protocols
HIPAA and other medical insurance regulations and terminology for private payer
Bookkeeping and office functions
Computer accounting programs
Marriott product lines
Resort property
Resort rates
Resort services and the hours of operation
Resort staff
Vouchers and discounts

Desired experience for front office clerk includes:

To handle the assignment of safe deposit boxes to in-house guests in accordance with the hotel's procedure
Assist enquires with guest with visa procedures and process
Experience in similar position for at least 1 years within United Arab Emirates or GCC
Previous Hotel/hospitality experience (5 Stars Resort)
Familiar with Governmental processes and experience dealing with Authorities or Similar Entities
Familiar with Microsoft office Applications Dubai Police software

Front Office Clerk Examples

1

Front Office Clerk Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front office clerk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front office clerk
  • Responsibility for processing client claims to ensure that the KPIs related to these activities are achieved
  • Communicating with the client and the suppliers concerning the processed items
  • Escalates issues and seeks advice when faced with non-standard issues/problems
  • Cooperate with deal team and colleagues
  • Performs regular standard tasks
  • Carry out other duties as stipulated by supervisor
  • Member of team (individuals within a team may operate)
  • Conducts analysis as needs are identified and detects issues/opportunities and exceptions to documented process flow
  • Proactively identifies opportunities to improve efficiencies of routine processes
  • Schedules and maintains department Outlook calendar of appointments, meetings, travel itineraries and coordinates related arrangements
Qualifications for front office clerk
  • Problem resolver
  • 1 year billing and coding experience in medical office required
  • Familiar with routine office equipment phone systems, photocopier, fax/ scanner
  • Provides executive administrative support to the department management team
  • Proficient in the use of Microsoft Applications - Outlook, Excel, PowerPoint, Word
  • In absence of Manager, act as contact person for the site
2

Front Office Clerk Job Description

Job Description Example
Our innovative and growing company is looking for a front office clerk. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front office clerk
  • Available to work public sales
  • Perform filing and other administrative duties as required
  • Scans and files documents into the EHR
  • Perform filing, clerical and other administrative duties as required
  • Coordinate the title management process
  • Coordinate the dealer registration process
  • Process IDS tickets, making sure they are answered within the expected timeframe
  • Monitor the coded parts mailbox throughout the day
  • Daily communication & processing of Land Rover orders
  • Process HV battery orders
Qualifications for front office clerk
  • Ability to multi-task in a fast speed environment
  • Hotel /Tourism Degree
  • Must possess refined and professional verbal and written communication skills
  • Previous Front Desk hotel experience is preferred
  • Experience in the operation of basic office equipment required
  • Must possess excellent organizational, communication and human relation skills
3

Front Office Clerk Job Description

Job Description Example
Our growing company is looking for a front office clerk. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front office clerk
  • Process compliance labels (B-Pillar, Dashboard, Barcode, Emission & Tire), recall labels and metal VIN plates
  • Communicate with dealers which, includes fielding questions, creating/cancelling orders and notification of order status/changes
  • Process open orders from the Locksmith CKL application within the expected timeframe
  • Ongoing communication with AG regarding coded parts questions and updates
  • Knowledge of company's key ordering policies and ensuring that policies are upheld
  • Manages the work schedule of Window Installers
  • Assists the Sales Team
  • Places orders
  • Assists the public, in person and by telephone
  • Assists with administrative tasks
Qualifications for front office clerk
  • Very good level of English is essential
  • Requires numerical skills and basic knowledge of medical terminology
  • Knowledge of ICD-9 or ICD-10 coding for lab/x-ray orders preferred
  • Recent experience working in a medical office setting preferred
  • Experience working with Allscripts preferred
  • Ability to speak fluently in both Spanish and English is required
4

Front Office Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking for a front office clerk. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office clerk
  • Work with computers to create and compile data for word processing documents, spreadsheets, input data, order entry and other various projects, as assigned
  • Update factory shipment tracker with accurate dates
  • Enter receipt of goods in system from containers
  • Generate labels for product locations in warehouse
  • Matching documents for invoicing (freight carriers)
  • Assist in making Accounts Receivable collection calls, as needed
  • Performs various clerical duties including typing, processing mail, and ordering and maintaining supplies
  • Receives and handles incoming telephone calls
  • Retrieves and reviews daily audit reports and corrects discrepancies
  • Retrieves patient schedules from computer system
Qualifications for front office clerk
  • Knowledgeable of standard office equipment
  • Responsible self-motivated individual that is proficient in Windows and SAP
  • Able to work independently, in a team environment with a positive attitude
  • Driven to complete tasks in a timely and efficient manner
  • Very positive, upbeat personality and demeanor
  • MS Word and MS Excel proficiency
5

Front Office Clerk Job Description

Job Description Example
Our company is growing rapidly and is looking for a front office clerk. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front office clerk
  • Keeps supervisor informed of problems or issues
  • Maintains patient medical records and ensures department procedures are followed
  • Answers telephones, providing basic client or office information, processes client intakes, and relays calls to office staff
  • Manage front desk patient flow for a multiple provider cardiology practice
  • Check-in and checkout of scheduled patients
  • Complete patient registrations updating demographics, collecting and updating insurance, and employer information
  • Verify referring and primary care providers the patient's pharmacy
  • Verify insurance eligibility prior to being seen
  • Obtain required referrals from primary care offices
  • Collect Co-pays/Outstanding balances
Qualifications for front office clerk
  • 1+ year of most recent Office Clerical experience in a PROFESSIONAL (Non-Retail) environment
  • Attention to detail, avoiding mistakes or errors
  • 1 year plus of most recent Office Clerical experience in a PROFESSIONAL (Non-Retail) environment
  • One year of clerical experience to include customer service preferred
  • Knowledge of modern office equipment
  • Ability to exert physical effort maintaining and distributing files

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