Front Office Executive Job Description

Front Office Executive Job Description

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Front office executive provides all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events.

Front Office Executive Duties & Responsibilities

To write an effective front office executive job description, begin by listing detailed duties, responsibilities and expectations. We have included front office executive job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services Dubai (UAE) and other Jumeirah properties
Having exposure to aspects of trading in various fixed income products
Support pre-sales services such as outbound telephone calls and follow up with the customers
Provide phone support services when operationally required (overflow, backup for phone resources)
Support post sales services such as outbound telephone calls and follow up with the customers
Project manage operations components of key systems upgrades system upgrades
Support key cash execution platforms
Review APAC In-country regulatory requirements and set action plans to incorporate findings into the appropriate FOS work stream
Work in conjunction with the APAC Business and Functions personnel to drive regional specific requirement, execute and implement change with core FOS team
Promote and enhance awareness of FOS Program in the region

Front Office Executive Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Front Office Executive

Typically a job would require a certain level of education.

Employers hiring for the front office executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Management, Hospitality Management, Education, Graduate, Business/Administration, Engineering, Hospitality, Hotel Management, Computer Science, Technical

Skills for Front Office Executive

Desired skills for front office executive include:

Occupational Safety requirements
Floors and IG operating from each floor
VMS software
Operating various VMS software
Pricing
Products
Services
Special promotional offers and special events
Entire soft services
Hotel’s fire

Desired experience for front office executive includes:

Building partnerships with the Fixed Income business
Participating in all phases of software development lifecycle
Working closely with technology teams across the firm to build high quality, secure, and maintainable systems
Gaining a deep understanding of the Investment Management business
Proven ability to manage meetings and coordinate and track master schedules for group-wide programs
Demonstrated ability to interface with senior government officials and act as a liaison between various working groups and the executive staff

Front Office Executive Examples

1

Front Office Executive Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of front office executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office executive
  • Building systems to support all aspects of trading for different asset classes within FICC
  • Having exposure to all stages of the software development cycle with a range of technologies (standard and proprietary)
  • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader
  • To respond to each Guest who approaches
  • Response for dealing with customer inquiry by phone call and email
  • Support key, low and new business development in the geography
  • Follow up on all Open Orders and Back Orders to meet billing targets
  • Handling complains with good communication skill
  • Identify buy signal during the communication
  • Receive & direct telephone calls, relay messages to the appropriate staff member
Qualifications for front office executive
  • Associate’s degree in a related discipline or equivalent work experience
  • Should understand the importance of her role (mirror of BCG to the outside world) and should maintain highest levels of professionalism in terms of punctuality, presentation and interpersonal interactions
  • Should follow the corporate dress code - formal Shirt and trouser/Saree for Mon -Thursday and Casual wear only on Fridays
  • Midnight Transportation
  • Greet and assist guests and ensure all arrangements with respect to their transport, hotel, meeting rooms are fulfilled
  • Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception removal of the outdated magazines
2

Front Office Executive Job Description

Job Description Example
Our growing company is hiring for a front office executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office executive
  • Maintain & monitor office muster books such as Attendance register, visitor book, contractor staff
  • Sorting mail
  • Willingness to assist Office Manager, and owners other staff when needed
  • Willingness to provide incredible customer service to visitors and clients
  • Must have excellent Multi-Tasking/ organizational Skills
  • Manage complex ongoing business challenges stemming from (“shifting organization structure, linkages and strategy”) existing business and operations new migrations
  • Assume a leadership role in driving the HR agenda in alignment with the business strategy and leveraging best practices
  • Drive the development of a world-class HR culture by personal example, leadership and actions, incorporating local market conditions where relevant, but always with a view to Best Practice from an international perspective
  • Establish and maintain relationships with key clients, stakeholders and HR colleagues to enhance communication flow within the broader regional HR team
  • Demonstrates skills in managing and handling sales across accounts- May be responsible for net sales and revenue for the highest value and most complex accounts
Qualifications for front office executive
  • An ability to communicate clearly with a diverse set of technologists and business users required
  • A bachelor’s degree from an UGC recognized university/college
  • Minimum 6 months to maximum of 3 years of experience in Facilities/Office Administration
  • Demonstrated openness to feedback
  • Demonstrated professionalism to support a culture of integrity
  • Ability to problem-solve collaboratively
3

Front Office Executive Job Description

Job Description Example
Our growing company is looking for a front office executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office executive
  • Adhere to all payments
  • Demonstrate and promote quality awareness amongst Executive Lounge team
  • Ensure Executive Lounge associates are meeting minimum requirements for guest preference collection
  • Participate in the training and development of Executive Lounge associates and provide training to associates when necessary
  • Have a good knowledge on food and beverage offerings and pairings
  • Assisting the Executive Lounge Manager to monitor the Executive Lounge expenses to ensure it will be in line with Department profit
  • Drive the Executive Lounge Brand Standards and appropriate engagement and communication with guests and colleagues
  • Responsible for handling of incoming and outgoing calls including distribution
  • Ensure personal preventability and dress in the assigned uniform
  • Responsible for maintaining the telephone registers including call tracking
Qualifications for front office executive
  • Must have experience of working in a global team
  • Ability to engage positively with stakeholders
  • Proficiency in the usage of MS-Office applications such as MS-Excel for MIS / reporting purposes
  • Knowledge of basic Microsoft Office Applications Front Office Applications (Opera)
  • 2+ years experience Assistant Director level experience or higher in a 400+ room full service Hilton property OR 3+ years Assistant Director experience outside of Hilton brand hotels
  • 2 years management experience in a hotel front office
4

Front Office Executive Job Description

Job Description Example
Our company is searching for experienced candidates for the position of front office executive. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front office executive
  • Preparation of database of Client contacts and updating
  • Provide assistance to the Help Desk as required
  • Contribute to the Monthly Management Report to (Client)
  • Develop the necessary policies and procedures required for all functions within the scope of Reception
  • To act as a back-up to Help Desk in case of emergency / requirement
  • Responsible for ensuring availability of magazines/ brochures and (Client) directory signage
  • Co-ordinate for flower arrangements
  • Assist in utilization of conference rooms
  • To be a part of the campaign to collect as many GSS as possible, without going against the GSS SOP
  • Ensure the cleanliness and neatness of the Executive Lounge areas
Qualifications for front office executive
  • Strong academic record with Bachelor’s degree in Computer Science, Mathematics, Electrical Engineering or a related technical discipline required
  • Must be comfortable multi-tasking, managing multiple stakeholders and working as part of a team
  • Expertise in Java/Javascript, Python and knowledge of SQL required
  • Must have knowledge of trading technologies
  • Must be able to apply an entrepreneurial approach and passion to problem solving and product development
  • Good knowledge of OPERA front office application and MS Office applications
5

Front Office Executive Job Description

Job Description Example
Our company is growing rapidly and is hiring for a front office executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office executive
  • To take over the tasks of the Executive Lounge Team Leader/Supervisor in their absentia (including but not limited to GSS Weekly Reports, attendance of the Daily Briefings, Guestware weekly reports, Guest Correspondence)
  • To liaise with the Executive Lounge Leaders to ensure that information is communicated efficiently but not duplicated
  • To assist in check-in and check-out if the Front Desk / Reception Lobby are overloaded/understaffed
  • Review the trends of arrivals and departure and schedule him/herself accordingly
  • Handover log
  • Courtesy calls and Guest Conversation log
  • Coordinate with Transportation and airport desk to ensure timely pick-up and drop-off of guests, if required
  • Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client
  • Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor
  • Issue visitor badges/temporary card/service badge/new joiners ID & access card
Qualifications for front office executive
  • 7+ years professional experience, with majority of experience spent in a full-cycle, professional-level recruiting role
  • Majority of experience should be spent working within an Investment Bank, with very strong preference for front office businesses (vs
  • A combination of corporate in-house and search firm-side experience highly preferred
  • Communicates with a level of gravitas and sophistication to collaborate with, and influence senior-level candidates, hiring managers and HR colleagues
  • Track record of effectively negotiating and closing senior-level hires
  • Strong relationship skills with the ability to build partnerships with clients, HR colleagues and vendors

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