Front Office Receptionist Job Description
Front office receptionist
provides receipts/superbills for patient visits with correct CPT and ICD-10 codes for all back office procedures for insurance reimbursement purposes.
Front Office Receptionist Duties & Responsibilities
To write an effective front office receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included front office receptionist job description templates that you can modify and use.
Sample responsibilities for this position include:
Presents the brand and/or Group's loyalty programme to customers
Confirms the reservation
Handles matters of a routine nature to conserve supervisor’s time
Responsible for completing projects in a timely and efficient manner at supervisor’s request
Handles issues that may be extremely sensitive and confidential
Facilitates continuous improvements of processes to enhance organizational efficiencies, improved patient services and quality of work for employees and providers
Coordinates with Area Practice Manager to maximize production/efficiency from medical assistants and receptionists
Coordinates responsibilities in accordance with office policies
Maintains the inviting appearance of the reception area
Proactively seeks to maintain up-to-date knowledge about staff movements in and out of the organization
Front Office Receptionist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Office Receptionist
List any licenses or certifications required by the position: CPR, BLS
Education for Front Office Receptionist
Typically a job would require a certain level of education.
Employers hiring for the front office receptionist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Technical, Education, Business School, Management, Hospitality, Business, Graduate, Tourism, Administration
Skills for Front Office Receptionist
Desired skills for front office receptionist include:
Medical front office
Dentistry and dental procedures
Medical terminology
Medical office environment
CPT and ICD9/ICD10 coding
Healthcare insurance and terminology
Opera System
Relevant foreign language
Covid19 regulations and procedures
Desired experience for front office receptionist includes:
Understands and effectively uses multiline phone system
Accept and sign for small package deliveries
Assists the Administrative Team with calendars, schedules, support, filing, record keeping, and other duties as assigned
May compile and maintain certain records of business transactions and office activities of the establishment
Sense of hospitality with a professional demeanor
Takes initiative where practicable
Front Office Receptionist Examples
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Front Office Receptionist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of front office receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front office receptionist
- Responsible for cleanliness and maintenance of office reception
- Handling EPABX (incoming & outgoing calls)
- Transmits and/or receives telephone messages
- Handling incoming/outgoing mail, sorting & distribution
- Answering Enquiries/requests pertaining to booking of meeting rooms, stationery requirement
- Attending to queries from interview candidates and coordinating between candidates and recruitment team
- Order stationary and keep track record of issuance and inventory
- Keeping record of meeting room availability
- Operates front office computer system and answers emails pertaining to meeting room requests, stationary issuance
- Checking of stationary bills
Qualifications for front office receptionist
- Ability to keep confidences and exercise discretion
- Professional, punctual and self-motivated
- Proficiency in using Microsoft Office products (Excel, Word, Outlook, PowerPoint)
- Experience in a school/charter environment
- Confers and cooperates with other departments as required
- Zero to six months of related experience in a professional environment
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Front Office Receptionist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of front office receptionist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office receptionist
- Other clerical duties, such as processing mail, making parking reservations, updating directories, and collecting documents as assisned
- Answers phones and obtains knowledge of how to use the phone system (Nortel PBX & Cisco Console), be able to transfer calls from this phone system
- Book conference rooms, submit work orders, and communicate to the facility via email
- Create visitor name badges and scan in/scan out visitors entering/exiting the facility
- Make parking signs for guests/visitors, reserve parking spaces to secure parking for guests as instructed by employees and provide parking permits for employees
- Update and maintain a parking permit directory
- Keep accurate and up to date employee directory
- Ensure that visitors watch a site specific safety video and inform them of emergency procedures
- Provide access card forms for employee badges and ensure that employees that do not have their badges sign the no access card clipboard
- Assist employees with obtaining a name badge from security
Qualifications for front office receptionist
- Basic Microsoft Office understanding (Word, Excel, PowerPoint)
- Aptitude to quickly learn new skills
- Experience successfully working in a team environment
- Must have experience doing insurance verification
- Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate person or
- Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients
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Front Office Receptionist Job Description
Job Description Example
Our growing company is looking for a front office receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office receptionist
- Set up video welcome screen for customers and guests
- File and organize CAP invoices and documents
- Perform some routine and/or non-routine clerical tasks
- Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards
- Keeps abreast of events in the resort
- Provides guests with insightful recommendations
- Is competent in the use of the property management system, telephone switchboard, and facsimile machines
- Is proficient at handling travel arrangements including issuing airtickets/boarding passes and amending travel itineraries
- Is proficient in the safe handling of all relevant equipment
- Greet, instruct, direct visitors and schedule patient appointments in an efficient and timely manner
Qualifications for front office receptionist
- Must be flexible with scheduled hours
- Team player, energetic, with a focus on excellent customer service
- Unlock Front Door by 8am
- Sign in all personnel/visitors in database
- Check coffee each morning
- Process all invoices with the correct receivers/PO
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Front Office Receptionist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of front office receptionist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office receptionist
- Handling Web inquires and assist with social media posting
- Updating listings from agents in system
- Preparing packages, managing sign-in sheet, and ordering supplies for office
- Managing the look and feel of the office from the front window to the basement, to the bathroom and kitchen area
- Prepare open house packages (flyers, arrows, sign in sheet)
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Meals at the staff restaurant for every working day
- Discounts to the Fitness Swimming Pool Club of the Hotel
- Possibility to do cross trainings in several departments
- Free laundry dry-cleaning each week
Qualifications for front office receptionist
- Ability to prioritize and multitask appropriately
- 3+ years of former reception experience
- One year of experience as a Medical Receptionist
- Good Time Manager
- Maintain parking management system provide parking permits for employees
- Associates Degree (Secondary Education) Required
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Front Office Receptionist Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of front office receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front office receptionist
- Answer, screen and forward incoming phone calls properly and provide basic information when needed
- Manage four conference rooms (reserve, set up and, if necessary, order food)
- Manage the break room by ensuring the supplies (paper towels, plastic ware, coffee, ) are stocked and maintaining a biweekly refrigerator cleaning schedule
- Place and check in beverage orders and ensure the correct items were received
- Maintain Pitney Bowes postage machine
- Submit office supply order weekly
- Maintain security by following procedures and controlling access via the reception desk
- Perform other administrative duties as required, such as crafting correspondence, reserving conference rooms, sending emails, photocopying, faxing
- Answer, screen and forward incoming calls as appropriate
- Greet and welcome guests as soon as they arrive and notify appropriate staff as directed
Qualifications for front office receptionist
- Verbal ability is necessary to perform duties relating to telephone and to perform clerical duties
- Preference will be given to those candidates that are bilingual in Spanish
- 2+ years of experience in a Front Desk Receptionist and/or Office Manager role
- Previous experience with an electronic medical record system preferred
- Must be willing to travel between 2 offices
- Proven professionalism and reliability