Front Office Supervisor Job Description
Front office supervisor
provides education and training to assist Representatives to comply with regulatory, corporate and legal requirements, general product offerings, licensing as well as internal processes and procedures.
Front Office Supervisor Duties & Responsibilities
To write an effective front office supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included front office supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
To supervise and assist in the cashiering procedures during the shift.•To check credit limit report and follow up accordingly
Performs all jobs within the Front Desk, AYS/Switchboard and Concierge/Guest Services as necessary
Temporarily functions in place of the Front Office Manager in his/her absence
Relieves Front Desk Manager and runs shifts whenever necessary
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates
Participates in department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results
Is able to comprehend night audit procedures and reports as needed for daily shift operations
Trains associates in safety procedures and ensures their ability to execute departmental and hotel emergency procedures
Log and pass on all important information and complaints
Sets and adjusts the Front Desk Schedule to meet guest demands while staying within the budget
Front Office Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Front Office Supervisor
List any licenses or certifications required by the position: CPR, FOS
Education for Front Office Supervisor
Typically a job would require a certain level of education.
Employers hiring for the front office supervisor job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, General Education, Hospitality, Management, Hospitality Management, Business/Administration, Tourism, Communication, Leadership, Healthcare
Skills for Front Office Supervisor
Desired skills for front office supervisor include:
Emergency procedures and assist as needed
Fire and Emergency Procedures
Synergy and Vingcard systems
Epitome
Excel
Current health care and billing trends and practices
Word
Legal and regulatory provisions related to collection activities
Microsoft Office
Desired experience for front office supervisor includes:
Welcome and acknowledge guests according to company standards
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating employees
General oversight of organization and execution of contracted group portage and deliveries
Oversee daily operations in the lobby of the resort to ensure bellman rotation remains fair and consistent, bell carts are kept in an organized fashion and the guests arrival experience is executed following the Symphony of Service and Brand Standards
Ensures that invoicing and cash operations procedures are respected
Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
Front Office Supervisor Examples
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Front Office Supervisor Job Description
Job Description Example
Our company is looking for a front office supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for front office supervisor
- Constantly work towards meeting the guests needs and resolving any issues that guests bring to our attention
- Assigns duties to employees, advises them of hazards, recommends or initiates personnel actions such as promotions, transfers, discharges and more serious disciplinary measures and maintains employee records
- Trains (or arranges for training) and professionally develops employees to maximize their technical, resort and guest service knowledge
- Explains and ensures compliance of company policies and standards
- Along with the Manager, is responsible for safety as per the Occupational Health and Safety Act
- Conducts performance evaluations on all Front Desk and Night Audit Agents
- Initiates or suggests plans to help motivate employees to achieve goals
- Coordinates activities of Front Desk staff and communicates with other supervisors to avoid conflict with other departments on the resort
- Acts as a liaison between the Front Desk and all other departments on the resort
- Prepares and submits progress reports on the performance of the unit
Qualifications for front office supervisor
- 2 years experience at Reception
- Supervisory experience in hospitality setting preferred
- Available to work a variable schedule
- Minimum of two-three years supervisory experience in a high volume setting preferred
- Proficient Windows, Office, and OnQ property management systems required
- Recommends measures to improve work methods, equipment performance, quality of product or service and working conditions
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Front Office Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of front office supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front office supervisor
- Covers Duty Manager shifts as necessary
- Support the Site Manager with the daily operations of the practice
- Ensures that all Front Office Standards of Service & Operational Procedures are adhered
- Assigning the shift duties among colleagues then following up on the correct and complete execution of those tasks
- Ensure accurate registration for all guests checking in and revise all registration cards
- Revise all cashiers’ paper work and ensure accuracy of all transactions made
- And cash collected
- Monitoring colleagues’ performance and direct them when needed
- Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office
- Determine the training courses needed for the team and arrange a monthly schedule for the training under the supervision of AFOM
Qualifications for front office supervisor
- Proven ability to deal with and resolve guest complaints and problems
- Upbeat and enthusiastic
- Ability to work on several tasks simultaneously ability to work independently
- Working knowledge of Microsoft NAV would be an asset
- Must have leadership and training abilities
- 2-3 years supervisory experience in front office or related professional area an asset
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Front Office Supervisor Job Description
Job Description Example
Our innovative and growing company is hiring for a front office supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front office supervisor
- Report any operational defect to the AFOM & FOM immediately
- Check the supplies inventory and refill the store as needed
- Organize the E-Log book and ensure that all points listed are properly communicated and properly understood then obtaining colleagues’ signatures on it
- Driving the shift briefings and clarify all points to the team
- Ensure all colleagues are committed to the grooming policy, front office code of ethics, health & safety regulations
- To liaise with Housekeeping and Room Service regarding VIP and all other special arrivals of the day
- To be able to roaming guests, assist them with their luggage
- To understand and follow the car parking procedures
- To be able to work shifts on a rota basis, normally 07.00 – 15.30 or 15.00 – 23.30
- Performs “hands-on” supervisory support, leadership, and training
Qualifications for front office supervisor
- Able to work an open schedule
- College diploma or University degree and 2 years Front Office experience
- Self driven, Ambitious & Career oriented
- Ability to work on shift basis
- Ability to stand for more than 8 hours daily when needed
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, guest issues, requests and concerns
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Front Office Supervisor Job Description
Job Description Example
Our company is looking for a front office supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front office supervisor
- The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations
- Maintain computer and paper-based filing and organisation systems for records, reports, documents
- Speak with others using clear and professional language including appropriate telephone etiquette
- Assists management in scheduling, training and evaluating Lobby Creatives
- Provides on-going feedback and guidance to Lobby Creatives
- Monitors Lobby processes and procedures, and suggests improvements to management
- Models the RED service brand behavior for Lobby Creative staff
- Ensures thorough reporting and cash/billing processes are handled according to hotel procedures
- Manage reception team on shift
- Provide support to different departments
Qualifications for front office supervisor
- MBO / HBO Degree (Preferably in Hotel Management)
- Minimum of two-year experience in the same or similar role as Front Office Supervisor
- Experience in the Hotel Industry as Receptionist and Supervisor is must
- Date available as of November 1, 2017
- College Degree in Hotel or Business Administration or a related field preferred
- Minimum one to two (1-2) years supervisory experience, preferably in a hotel/resort environment
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Front Office Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front office supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front office supervisor
- Training, coaching and motivating team members
- Helping to reach Hotels targets (LeClub, Guest Satisfaction, Fiancial results,...)
- Be understanding and supportive, encouraging and helpful to all subordinates
- Assist the Front Desk during peak check-out and check-in hours and acts accordantly as supervisor
- 3+ owner's allocation request need to be fulfilled at any time
- Prepare Express Check-ins as required
- Check trace file for arriving groups and VIPs
- Interact with housekeeping, especially with Housekeeping Coordinator regarding VIP arrivals, expediting apartments, preferred apartments to be cleaned first and gets cleaning times during weekends
- Run necessary reports for shift
- Check and verify reasons for all maintenance rooms and updates accordantly Front Office, Maintenance and Housekeeping
Qualifications for front office supervisor
- Other supervisors who have successfully managed relationship within their own departments, with other departments and with customers
- Computer literate in Opera system
- Enthusiastic, highly responsible and active are required
- Recognized as a model in customer service
- Ability to set clear goals & expectations
- Ability to confront employees & managers on their performance