Medical Receptionist Job Description

Medical Receptionist Job Description

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Medical receptionist provides administrative support to the Clinic by utilizing electronic medical record and practice management systems to complete administrative tasks (for example, patient registration and intake, scheduling follow up appointments with patients, payment transactions); processing patient referrals to specialists; processing insurance information; ensuring proper coding for patient visits; verifying patient insurance eligibility; collecting appropriate insurance copayment amounts; and monitoring inventory to order medical and office supplies and materials.

Medical Receptionist Duties & Responsibilities

To write an effective medical receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included medical receptionist job description templates that you can modify and use.

Sample responsibilities for this position include:

Checking the IDs of people who walk in
Other office tasks as needed
Work under the supervision of the professional nursing personnel
Assist nursing staff and physicians by performing or assisting in a variety of tasks related to patient care
Serve as an active member in a patient centered-team approach in the care of the patient and families
Work collaboratively with all team members in achieving shared goals with a consistent focus on quality care
Participate in quality improvement activities including data analysis, implementing recommendations, evaluating changes and outcomes
Verifying patient insurance coverage
EMR messaging
Checking referrals

Medical Receptionist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Medical Receptionist

List any licenses or certifications required by the position: CPR, BLS

Education for Medical Receptionist

Typically a job would require a certain level of education.

Employers hiring for the medical receptionist job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Education, General Education, High School Education, Associates, Healthcare Administration, Health, Oral Communication, Medical Assistant, Medical Office Assistant, Medical

Skills for Medical Receptionist

Desired skills for medical receptionist include:

Medical terminology
Healthcare insurance and terminology
Computer scheduling functions
Editing existing patient data
Utilizing proper visit types
Grammar
Spelling and medical terminology
Medical front office
Using proper registration protocols with all new patients
Current OSHA and ProHealth policies

Desired experience for medical receptionist includes:

Updating demographic information
Front desk administrative duties
Greeting all patients
Handling co-pays
Filing, faxing, and scanning documents
Answering multiple phone lines and routing calls appropriately

Medical Receptionist Examples

1

Medical Receptionist Job Description

Job Description Example
Our growing company is looking for a medical receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical receptionist
  • Files reports, films jackets, phone orders and other documents as required
  • Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary
  • Communicates report status or content to referring physician offices via fax or verbally
  • Answering phones for an Administrative Cardiac Office
  • Complete scheduling
  • Processing correspondence to referring physicians and patients
  • Cross covering other positions as needed
  • Provide positive and courteous customer service at both the reception desk, scheduling services, and over the phone for multiple clinic sites while maintaining a professional presence at all times
  • Collaborates with the triage team and Patient Flow Coordinator to efficiently manage daily provider schedules and assists with accommodating walk-in patients or same-day appointments
  • May be required to perform other job related miscellaneous clerical duties
Qualifications for medical receptionist
  • Handling patient records
  • Verification of Insurance
  • Experience with MEDENT/MEDITECH/EMR systems
  • 1 year experience in a medical field preferred
  • Is knowledgeable of, observes and complies with ambulatory Codes of Safe Practice, safety policies and emergency procedures
  • Medical office setting where there may be handling of identified chemicals, infectious agents, and contact with the public
2

Medical Receptionist Job Description

Job Description Example
Our growing company is looking for a medical receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical receptionist
  • Keeps a daily Expected Payment Log of patient payments for each day
  • Completes the Expected Payment Log totals daily the Front Desk Reconciliation Form
  • Collects corresponding receipts to payments from patients each day
  • Schedule office appointments in computer system
  • Route messages appropriately for resolution
  • Scan medical documentation into Electronic Medical Record system
  • Assist patients with scheduling and billing issues
  • Verify patient demographics and billing information at each visit and enter correctly in system
  • Collect copayments at time of service
  • Reconcile billing and payments at the end of the day
Qualifications for medical receptionist
  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel
  • Secure prior authorizations for services from insurance companies
  • Post charges accurately according to services provided and documented by physicians
  • Previous experience in a physicians' office required
  • Knowledge of insurances, physician billing and prior authorization requirements
  • Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Cerner / Centricity
3

Medical Receptionist Job Description

Job Description Example
Our growing company is looking to fill the role of medical receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for medical receptionist
  • Assist care team in patient pre-visit preparations
  • Contact patient as directed
  • Assist patients with scheduling tests
  • Create insurance referrals as needed
  • Obtain and verify all required information from patients including demographic, insurance
  • Assist patient in completing forms and consents
  • Follow established check-in and check-out procedures
  • Scan and index incoming documents to the patient's EMR per practice process
  • Provide positive and courteous customer service over the phone for multiple clinic sites while maintaining a professional presence at all time
  • Work with the facility case manager to resolve customer issues concerning schedule changes, routing suggestions, provider changes
Qualifications for medical receptionist
  • Possess strong customer service focus and ability to be a team player
  • Have a minimum of two years prior experience in a physician practice with above responsibilities
  • Traveling between multiple office locations
  • Traveling between three Sports Medicine Locations may be required
  • Patient Registrar must possess 1+ years’ experience healthcare patient registration, scheduling, pre-registration, insurance verification, demographic data entry
  • Coordinate with facility social workers to get updated lists of patient addresses
4

Medical Receptionist Job Description

Job Description Example
Our company is growing rapidly and is hiring for a medical receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for medical receptionist
  • Interact with social security professionals regarding customer trips via email or fax
  • Organize schedules for Doctors, Nurse Practitioners, and Physician Assistant schedules on and off site
  • Answer telephone/retrieving messages
  • Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients
  • Provide positive and courteous customer service at the reception desk and scheduling services for multiple clinic sites while maintaining a professional presence at all time
  • Check in patients by ensuring medical records have been pulled, demographics and eligibility verified/updated, forms completed, co-pay collected
  • Check out patients by scheduling return appointments, providing referral information if needed, ensure lab requests are completed, reconciles patient balances
  • Schedule appointments with appropriate physicians
  • Reconcile co-payments, daily deposits, and charge tickets nightly
  • 1st shift (standard office hours)
Qualifications for medical receptionist
  • Must have 1-2 years' experience in a healthcare customer service atmosphere
  • Social Services and/or case management preferred
  • Patient scheduling experience a plus
  • Knowledge of CPT/ICD10 coding and insurance authorization
  • Proficiency using an EHR system (electronic health records)
  • Must have 1+ years of Medical office experience
5

Medical Receptionist Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of medical receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for medical receptionist
  • Schedule patients
  • Answering inbound calls from clients, patients, doctors and nurses
  • Occasionally creating documents using Microsoft Word when needed
  • Answer high volume inbound calls on multi-line phone system
  • Take messages and transfer calls to appropriate staff or departments as needed
  • Greet and sign in visitors and check in for scheduled appointments
  • Conduct data entry into proprietary computer system
  • Compile documentation for submission and review
  • Schedule appointments for new and recurring patients
  • Assist in filing duties and additional office tasks as necessary
Qualifications for medical receptionist
  • Ability to work Monday - Thursday 9AM - 6PM and Friday 9AM - 3PM
  • 6 months as a receptionist in medical office
  • Associate's degree or certificate equivalent preferred
  • 1-2 years experience as a receptionist, customer service representative or front desk representative in a healthcare setting preferred
  • 1-2 years experience in a call center is preferred
  • HHA Exchange software experience is a plus!

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