Senior Receptionist Job Description

Senior Receptionist Job Description

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Senior receptionist provides full spectrum of general office administrative duties such as managing office supplies and equipment maintenance, business card preparation.

Senior Receptionist Duties & Responsibilities

To write an effective senior receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included senior receptionist job description templates that you can modify and use.

Sample responsibilities for this position include:

Create spreadsheets from scratch with ease including formulas, manipulate data comfortably with accuracy in Excel
Data entry into MS Word, Excel and Outlook
Answers main telephone line giving name of work unit
The Keating building is a restricted-access building, and the receptionist will be the first point of contact
Receives, separates and distributes incoming mail or other materials to BIO5 staff and building occupants
Directs deliveries to the loading dock and coordinates large delivery items with the Facility Manager
Provides general office support, such as filing, sending and distributing faxes, sending express mail, handling large copying/printing jobs, typing general correspondence
Prompt delivery of incoming mail to Executive floor
Back up Office Coordinator duties
Serve as the front desk receptionist

Senior Receptionist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Receptionist

List any licenses or certifications required by the position: CPR

Education for Senior Receptionist

Typically a job would require a certain level of education.

Employers hiring for the senior receptionist job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, General Education, Communication, Associates, Medical Terminology, Medical, Technology, Paralegal, Paralegal Studies, Health

Skills for Senior Receptionist

Desired skills for senior receptionist include:

Excel
Ability to use a Dictaphone
Company to more efficiently handle calls and great visitors
Database entry and retrieval skills
General office equipment
General office practices and procedures
Microsoft Office applications
Office services practices and procedures
Principles of legal research
Virginia Workers’ Compensation Act

Desired experience for senior receptionist includes:

Provides advanced administrative support to Technology Service Consulting professionals filing, archiving, correspondence, faxing, binding, preparing and distributing documents, and photocopying
Organize training events and team meetings
Serve as a back-up to other administrative assistants
Participate in team meetings and activities as necessary
Manage day-to-day department operations in cooperation with the Office Manager
Act as back-up to Office Manager and departmental Administrative Assistants as needed

Senior Receptionist Examples

1

Senior Receptionist Job Description

Job Description Example
Our company is hiring for a senior receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior receptionist
  • Ensure compliance with departmental policies and procedures
  • Serve as liaison between office and building management
  • Track and order office and kitchen supplies
  • Receives and assists consumers, visitors and staff
  • Handles telephone calls in a professional and helpful manner
  • Schedules, cancels and confirms appointments
  • Performs light typing and clerical tasks for various departments
  • Answer and route all incoming telephone calls
  • Welcome on-site visitors and announce/escort them to appropriate staff
  • Manage daily incoming/outgoing mail, courier services and FedEx
Qualifications for senior receptionist
  • Make travel arrangements – flight, hotel, car rental
  • Maintain and order all office and kitchen supplies
  • Assist with facilities and building management
  • Typing meeting notes, correspondence, schedules
  • Meeting preparation including prepare space, order lunch catering and clean-up
  • Assist design teams, as needed, by scheduling product presentations, Lunch & Learns and ordering/returning samples to product manufacturers
2

Senior Receptionist Job Description

Job Description Example
Our company is hiring for a senior receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior receptionist
  • Work closely with the Studio Coordinator to meet the ever-changing business needs
  • Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department
  • Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff
  • Coordinates guestroom reservations
  • Maintains current list of residents who are hospitalized
  • Updates appointment calendars, including transportation and beauty calendars, as directed
  • Distributes written communication, accepts and signs for deliveries (mail, prescriptions)
  • Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
  • Collects rent checks from residents and family members and provides needed information to bookkeeping for billing
  • Collects money for store purchases and meal tickets
Qualifications for senior receptionist
  • Properly maintains and receipts monies received
  • Observes and reports residents' conditions to appropriate staff
  • Training will be provided on-site
  • Operates the internal paging system
  • Greets patients and visitors as they arrive and directs them to the appropriate location
  • Contributes to the Research mission and participates in quality improvement activities in order to improve the quality, consistency, and efficiency of services provided
3

Senior Receptionist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of senior receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior receptionist
  • Implementation of new working practices to ensure the successful roll out of initiatives which will result in consistency to our customers and will improve the overall service offering
  • Making recommendations of cost savings ideas, this would potentially include writing a business case and liaising with service providers/contract owners negotiating amendments to schedules or SLA
  • Operates office machines (copier, printer, fax, ) and facilitates correction of issues with others
  • Operate copy machine, fax , scanner
  • Maintain office equipment in order
  • Preparing and executing special projects when needed
  • Typing, emailing, scanning or faxing memos
  • Greet members and visitors in friendly matter according to department standards
  • Answers phones and obtains knowledge of how to use the phone system (Cisco Console), be able to transfer calls from this phone system
  • Scan in/scan out visitors entering/exiting the facility
Qualifications for senior receptionist
  • Ability to read, write, and speak or communicate in English
  • The ability to respond effectively to inquiries from patients
  • Must have proficiency in the use of the internet
  • Demonstrated understanding of the principles of guest relations and be able to maintain a professional demeanor and customer service orientation under busy and stressful situations
  • Experience on console and/or switchboard equipment a plus
  • Knowledge of hospital or medical office operations
4

Senior Receptionist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of senior receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior receptionist
  • Organize, plan and book company meetings including venue, supplies, speakers, guest etc
  • File and organize invoices and documents
  • Maintain lobby appearance
  • Trains and instructs employees on proper work procedures and policies
  • May participate in the interviewing and selection of job applicants and the performance evaluation of assigned employees
  • Acting as front line person in the President’s office
  • Disseminate calls and take detailed messages
  • Filing paperwork as needed
  • Performs typing, scanning, photocopying, faxing and filing of information for office operations
  • Performs administrative duties such as setting up for meetings, arranging for coffee service and luncheons, contacting the property managers regarding room arrangements, , as required
Qualifications for senior receptionist
  • Two (2) years of experience required involving receptionist and general office duties
  • Prior experience in the use of a practice management system
  • Microsoft office skills and excellent customer service skills
  • Experience involving receptionist and scheduling duties in a dental office or clinical setting
  • Typing/excellent computer skills and excellent customer service skills
  • Must have experience using Microsoft Word, strong computer literacy, and excellent customer service skills
5

Senior Receptionist Job Description

Job Description Example
Our growing company is hiring for a senior receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior receptionist
  • Collects time of service payments (cash or check) from patients, generates payment receipt and reconciles time of service payments to batch in computer/billing system and handles petty cash, as needed
  • Schedules patients for appointments and prepares new patient charts as required
  • Answers primary corporate contact number
  • Ensure security procedures are followed
  • Care for reception and conference rooms
  • Backs up other Office Services functions as necessitated by routine employee absences or emergencies
  • To ensure you make the right impression every time
  • To take ownership of the front of house area offering an outstanding meet and greet service to all visitors, occupiers and clients
  • To answer all internal and external telephone calls in a timely, professional warm and friendly manner
  • To offer a personalised service to all customers, being proactive, flexible and adaptive and using names whenever appropriate
Qualifications for senior receptionist
  • Minimum of two years of high-level secretarial, clerical, or receptionist experience
  • Ability to work flexible hours between 8am - 4pm and approximately 20 hours per week
  • Food Handlers Certification (can be obtained after hire if needed)
  • CPR / First Aid Certification (can be obtained after hire if needed)
  • Minimum of three years of receptionist experience
  • Minimum of one (1) year work experience in a medical office setting required

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