Customer Service Receptionist Job Description

Customer Service Receptionist Job Description

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Customer service receptionist provides support to the Executive Suite’s office with day-to-day office operations and special projects as requested by the Office Manager.

Customer Service Receptionist Duties & Responsibilities

To write an effective customer service receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service receptionist job description templates that you can modify and use.

Sample responsibilities for this position include:

Greeting clients in a personalized, friendly, and inviting manner
Matching clients with the best suited tax professional for their needs
Scheduling clients how they would like to be scheduled Handling client exits by assuring all current and future needs are met
Maintaining office cleanliness and organization of resources with team members
Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel
Operate computer, copier, office machines, , as directed
Assist department directors in administrative matters
Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, calm environment throughout the facility
Ensure that work/assignment areas are neat, clean, and office equipment is covered before leaving such areas on breaks, end of workday
Provide professional and personable greeting at main reception and contact team members to alert arrival of guests

Customer Service Receptionist Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Customer Service Receptionist

Typically a job would require a certain level of education.

Employers hiring for the customer service receptionist job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Associates, Communication, New College, Business, General Education, Education, Jewelry, Gemology, Graduate, Undergraduate College

Skills for Customer Service Receptionist

Desired skills for customer service receptionist include:

Excel
Microsoft Office Suite
PowerPoint and Outlook and the ability to understand further programmes to assist in the day to day centre operations
General office equipment
Microsoft Office products at a proficient level
Staff movements in and out
Adobe Creative Suite
Cash Registration Operations
Client products
Medical terminology

Desired experience for customer service receptionist includes:

Is subject to injury from falls, burns from equipment, odors, , throughout the workday, reactions from dust, disinfectants, tobacco smoke, and other air contaminants
Is subject to pressure from multiple/emergency calls
May be subject to the handling of and exposure to hazardous chemicals
Must possess general knowledge of and demonstrated skills in general office procedures
Must be able to read, write, speak, and understand the English language and possess good communication skills
Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations

Customer Service Receptionist Examples

1

Customer Service Receptionist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for customer service receptionist
  • Answer Haymarket general phone line and direct calls and provide any assistance required including taking and delivering messages or transferring calls to appropriate personnel
  • Receive, sort, and route mail, plus post all outgoing mail for pick up at end of business day including managing outgoing shipments with courier services
  • Manage coverage for front desk for lunch hours, days off, and additional time as required by office events
  • Organize and maintain inventory/stock for postage/supply area
  • Report any maintenance issues immediately to office manager and/or file service request with building
  • Assist in emergency response / evacuation and act as first point of contact for guests
  • Register visitors in access system and monitor visitor access
  • Complete administrative duties as assigned
  • Assist with updates to staff about Haymarket Cafés, office updates, lost and found
  • Deliver excellent customer service, at all times, covering all channels, in a professional and courteous manner, in person, on the telephone, or via e-mail
Qualifications for customer service receptionist
  • Able to project a professional appearance
  • Must be knowledgeable of administrative practices, procedures, and guidelines
  • Must possess the ability to minimize waster of supplies, misuse of equipment
  • Must be able to effectively use a 10-key calculator
  • Must possess a typing proficiency of 50-60 words per minute
  • Must be able to speak and write English language in an understandable manner
2

Customer Service Receptionist Job Description

Job Description Example
Our growing company is looking to fill the role of customer service receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service receptionist
  • Communicate any online or email issues with the appropriate departments
  • Handle any login issues through the CMS
  • Support PRW group sub sales through compiling customer data in preparation for renewals
  • Coordinate packages for processing
  • Assists customers with account questions and problems or directs customers to the appropriate department
  • Be knowledgeable of safe deposit policies and procedures to assist customers
  • Maintain Lobby area refreshments - making sure we are always providing coffee, cookies and various other coffee drinks for our guests
  • Maintain adequate supplies of coffee, cookies, cups, filters, stir sticks
  • Maintain the lobby area of the Bank making sure it creates a welcoming environment
  • Answer incoming calls and transfer to appropriate employees
Qualifications for customer service receptionist
  • Knowledgeable of proper procedures for handling
  • Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency
  • Experience in a laboratory, hospital, or other regulated environment is a plus
  • Candidate should have strong interpersonal skills and be an excellent communicator who can successfully interact with visitors and customers
  • Must be able to prioritize work and handle multiple projects simultaneously
  • 1-2 years of reception/administrative assistance experience
3

Customer Service Receptionist Job Description

Job Description Example
Our growing company is looking to fill the role of customer service receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer service receptionist
  • Complete daily cash-up and prepare daily deposits
  • Provide information and education on our existing, new, and updated telecommunication service offerings to our customers
  • Effectively assimilates information about products and services to answer customers’ questions accurately, completely, and authoritatively
  • Works with the billing system and entering service orders and payments
  • Resolve billing matters with the utmost respect to our customers
  • Accurately maintains billing system
  • Some service order processing for new installations, disconnections, changes to existing accounts and moves of service
  • Ability to contribute to monthly sales goals
  • Assure with the highest integrity the importance of our customer’s privacy
  • Retrieves and distribute mail
Qualifications for customer service receptionist
  • Communicates with nursing, and other department personnel
  • Unwavering positive attitude
  • A real desire to assist our customers and employees
  • Boundless enthusiasm
  • Punctuality and reliability a must!
  • Basic level skills in Microsoft Word
4

Customer Service Receptionist Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of customer service receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service receptionist
  • Takes accurate messages and informs staff of messages in a timely manner
  • Ability to handle irate calls and customers
  • Greet all of our customers, suppliers and visitors in a professional and courteous manner announcing their arrival to the appropriate department
  • Take accurate messages and relay to proper person or department
  • Assist with the distribution of all-incoming mail and faxes to the offices
  • Assist accounts receivable with mail-outs
  • Able to handle large amounts of incoming calls
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Greet Dental Clinic patients and other clinic visitors
  • Schedule Dental Clinic appointments by phone and in person
Qualifications for customer service receptionist
  • Proficiency in MAS200 ERP System a plus
  • One (1) year related banking experience and/or training
  • JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus
  • Must have complaint handling skills
  • Must have clear handwriting skills
  • Must know Internet Explorer/web navigation
5

Customer Service Receptionist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of customer service receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer service receptionist
  • Maintains current master copies of Dental Clinic forms
  • Assures that supplies for Dental Clinic Front Desk are in stock
  • Assists with checking patient eligibility
  • Obtains required information from patients
  • Assists patients with filling out forms
  • Enter patient information onto Dentrix
  • Scan Documents (consent forms, health history forms, ) onto Dentrix
  • Input completed procedures onto Dentrix
  • Review next day’s appointment charts to ensure lab cases are in, medical clearances are completed
  • Work on appointments to ensure optimal flow and efficiency
Qualifications for customer service receptionist
  • Must know Microsoft Word (including object insertion)
  • Processing reports
  • The applicant should have a Grade 12 or equivalent diploma and 2 year of customer service experience
  • Good communication, interpersonal and Computer skills and a commitment to safety are a must
  • The applicant should be bilingual
  • 1-2 years of customer service experience or Hotel Front Desk experience required

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