Clinic Receptionist Job Description

Clinic Receptionist Job Description

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Clinic receptionist provides scheduling and rescheduling support for clients who contact ASPIRE and update appointment changes on an electronic calendar.

Clinic Receptionist Duties & Responsibilities

To write an effective clinic receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included clinic receptionist job description templates that you can modify and use.

Sample responsibilities for this position include:

Interview patients to obtain personal and financial information, insuring the accuracy and completeness of that information
Collect and process any necessary time-of-service payments
Manage the clinic’s patient scheduling and ensure patients are able to stay on their treatment plans
Provide patient care as directed by nurses and physicians ensuring patients are provided the best quality care
Answer and screen telephone calls, verify and schedule appointments, route calls &/or messages appropriately
Greets patients and complete registration process
Complete patient check-out process
Maintain waiting room and exam rooms
Obtain and verify referrals / pre-certs in accordance with practice &/or insurance company policy
Perform EKG’s as needed

Clinic Receptionist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Clinic Receptionist

List any licenses or certifications required by the position: CPR, CNA, BLS, BCLS, NCA, AMT, MLS, ASCP, MT, ACLS

Education for Clinic Receptionist

Typically a job would require a certain level of education.

Employers hiring for the clinic receptionist job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Business, Healthcare, Computer, Associates, Health, Medical Assistant, Medical Office Assistant, Medical, Patient Care, Communication

Skills for Clinic Receptionist

Desired skills for clinic receptionist include:

Medical terminology
Anatomy and physiology
Appointment scheduling policies and procedures
Appointment scheduling practices
Computers with Microsoft Word
Excel and PowerPoint
DNV
HIPAA
Health insurance rules and regulations
Hospital and department compliance requirements for federally funded healthcare programs regarding fraud

Desired experience for clinic receptionist includes:

Cover back-line calls from physicians, physician offices, hospitals
Patient rooming – including documenting vitals, medications, history, in EMR
Handle medication refill requests
Manage physician daily schedule and keep physician informed
Manage physician mail and telephone calls
Manage WQ’s, in-basket and reports as assigned

Clinic Receptionist Examples

1

Clinic Receptionist Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of clinic receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for clinic receptionist
  • Cover other locations as needed
  • Registers patients for emergency and outpatient services, ensuring that complete and accurate information is obtained
  • Accountable for the efficient operation of the front desk and reception function for a clinic or outpatient department
  • Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department
  • Answer phone with multiple lines
  • Greet and direct patients and visitors to the clinic
  • Provide telephone and clinic information to callers
  • Assists other areas as assigned, to include but not limited to typing, sorting, filing and other office duties
  • Assists with queries from the public and patients
  • Ensures knowledge of staff movements in and out of Clinic
Qualifications for clinic receptionist
  • Collect and record payments such as co-pays
  • Knowledge of the Medical Clinic and Hospital organization and it subdivisions in order to direct incoming calls
  • Ability to quickly and accurately manage heavy call traffic on multi-incoming and outgoing lines
  • Knowledge of the capabilities of the telephone system and the procedures necessary to connect a number of parties on one or both ends of complicated conference calls and to arrange two-party conference calls
  • Knowledge of patient confidentiality and privacy requirements
  • Ability to direct patients, visitors and physicians to all areas of the clinic appropriately
2

Clinic Receptionist Job Description

Job Description Example
Our innovative and growing company is looking for a clinic receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for clinic receptionist
  • Opens/Distributes mail
  • Types Correspondences
  • Maintains phone lists
  • Receives/Ships Packages
  • Greeting patients, visitors and staff who enter the office
  • Collects and records patients' payments for services, assist patients in completing claims and other forms communicates with payors regarding coverage and payment
  • Answering telephones and routing calls or messages
  • Assist with registration for workshops, seminars
  • Performs routine clerical duties for the outpatient clinic maintains patient charts and related documents
  • Maintains effective working relationships with hospital staff facilitate patient referrals and admission to hospital as necessary
Qualifications for clinic receptionist
  • Ability to use courtesy and tact with a diversity of callers
  • 0-1 year experience in a medical clinic or acute hospital unit highly preferred
  • 0-1 years' experience in a medical clinic or acute care unit highly preferred
  • Prior Receptionist experience in a Healthcare setting preferred
  • 0-1 years' experience in a medical office or a hospital acute care unit highly preferred
  • 0-1 year experience in a medical clinic or acute care hospital unit highly preferred
3

Clinic Receptionist Job Description

Job Description Example
Our innovative and growing company is looking for a clinic receptionist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for clinic receptionist
  • Greets and responds to applicants for employment
  • Assists with patient procedures, phlebotomy, student and employee health programs, telephone triage of patients' medical needs, and referrals
  • Maintains patient records and orders supplies as needed
  • Performs routine cleaning of all medical instruments
  • Answer telephone calls and medical questions, and provides medical advice as needed
  • Submits monthly and annual reports to the Director of Student Union Services concerning student and employee usage of the campus clinic
  • Ability to lift and restrain patients, both adults and children, observe patients visually, and communicate verbally
  • Ability to stand, bend, stretch, walk and run with or without reasonable accommodations
  • Coordinates and schedules services for patients and providers
  • Manages office supplies
Qualifications for clinic receptionist
  • Six months of medical experience or completion of medical program preferred
  • 2-5 years of previous administrative assistant experience required
  • Some experience with Outlook and PowerPoint a plus
  • Receptionist and/or medical office experience preferred
  • 0-1 years' experience in a medical office or in a healthcare related position highly preferred
  • 0-1 years' experience in a medical office or a hospital acute care unit
4

Clinic Receptionist Job Description

Job Description Example
Our company is growing rapidly and is looking for a clinic receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for clinic receptionist
  • Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate
  • Monitors visitor access and issues passes when required
  • Initiates the pulling, filing and tracking of client charts appropriate to patient care
  • Demonstrates compliance with all hospital and department policies and procedures
  • Ability to manage a large staff of medical providers, medical assistants, front desk and back office personnel
  • Knowledgeable in insurance verification and medical billing and coding
  • Observe tight deadlines and manage time appropriately
  • Experience in a medical office (front and back office) preferred
  • Greeting all patients and visitors in a courteous manner
  • Billing processes which include patient registration in the computer
Qualifications for clinic receptionist
  • 1-2 years experience in a medical clinic or acute hospital unit preferred
  • High school level reading, writing and math skills business English usage and skills in formatting and composing business correspondence and documents typing skills (including word processing)
  • Basic understanding of admissions and billing procedures for health care services
  • Interpersonal skill time management and organizational skills
  • Flexibility ability to interact effectively with person of widely diverse roles, backgrounds, cultures, and socioeconomic classes, those in crises or resistant
  • Must have a minimum of 12 months dental office/clinic experience
5

Clinic Receptionist Job Description

Job Description Example
Our company is growing rapidly and is looking for a clinic receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for clinic receptionist
  • Locate information pertaining to patient questions on accounts daily appointment scheduling and routine slip production
  • Maintenance of the medical charts in a timely manner
  • Actively participates in maintaining and/or improving quality initiatives regarding physician billing computer system and patient satisfaction survey
  • Maintain high level of competence on physician billing computer system and hospital computer system
  • Receive/transfer patient records and record filing system
  • Verify patient demographic information and accurately enter the same into computer system
  • Review charge slips submitted by physician and accurately enter charge information, assist physician with accurate coding information and process in a timely fashion to the Central Business Office
  • Assist patients in understanding account balances to contribute to the efficiency of the office
  • Assists patients in understanding account balances and actively work to collect same
  • Sorts and distributes incoming/outgoing mail and correspondence
Qualifications for clinic receptionist
  • Prefer vocational or technical college graduate as a medical secretary or medically related field
  • Must have a minimum of 12 months in a customer service role
  • Must have knowledge of dental insurance
  • Must be able to ask for and collect money
  • Understanding of diversified insurance plans (Medicaid and CHIPS) Managed Care plans
  • Experience with pediatrics (preferred but not required)

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