Veterinary Receptionist Job Description

Veterinary Receptionist Job Description

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Veterinary receptionist provides administrative support to the Medical group as directed by the Senior Medical Officer (SMO) and Nurse Supervisor.

Veterinary Receptionist Duties & Responsibilities

To write an effective veterinary receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included veterinary receptionist job description templates that you can modify and use.

Sample responsibilities for this position include:

You will have access to a range of flexible benefits to suit your needs – such as child care vouchers
Uniform and badge
Private healthcare and cycle to work scheme
Make calls to customers
Enter information into computer
FT office hours vary due to clinic
Fill in charts and file away
Microsoft Suite/Vet Software (will train)
No direct contact with animals but obviously must be pet friendly
Just need to like animals but no prior vet experience required

Veterinary Receptionist Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Veterinary Receptionist

Typically a job would require a certain level of education.

Employers hiring for the veterinary receptionist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education

Skills for Veterinary Receptionist

Desired skills for veterinary receptionist include:

Medical terminology

Desired experience for veterinary receptionist includes:

Scrubs okay - but can wear nice professional business casual attire (no jeans or open toed shoes)
5 weeks holiday (pro rata)
Salary in line with national minimum wage
You will have access to a range of flexible benefits to suit your needs – such as child care vouchers, subsidised gym membership and cycle to work scheme
Finally you will be able to interact with and help a range of animals
Competitive salary and Pension scheme

Veterinary Receptionist Examples

1

Veterinary Receptionist Job Description

Job Description Example
Our company is hiring for a veterinary receptionist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for veterinary receptionist
  • An attractive rate of pay
  • Discounted pet products
  • Employer contributed pension scheme
  • Meet or exceed client expectations by facilitating client care and appointment scheduling
  • Greet and provide prompt responses to all clients in a courteous, compassionate, and efficient manner
  • Serve clients by providing correct information, directing inquiries to appropriate departments, and assessing clients’ medical and emotional needs
  • Schedule appointments by matching available dates/times with prerequisites for appointments and requested/recommended services
  • Determine if requested service is appropriate and apprises the client of options and potential outcomes
  • Explain and clarify appointment process and procedures
  • Verify client/patient information
Qualifications for veterinary receptionist
  • Pet discounts on a variety of pet products
  • Retail discounts and subsidised gym membership at participating health clubs
  • Provide basic hospital information and direct clients to various locations in the hospital or surrounding areas
  • Maintain oversight of reception waiting areas
  • Liaison between clients, clinicians, and referring veterinarians
  • Comfort distressed clients
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Veterinary Receptionist Job Description

Job Description Example
Our company is growing rapidly and is hiring for a veterinary receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for veterinary receptionist
  • Page or contact service areas as required to ensure timely client care
  • Observe wait times and follow up if clients are not served
  • Distribute and send faxes as needed
  • Compile data and records by collecting and accurately entering client, donation, and patient data into the computer, updating daily hospital census, assembling financial and medical forms for appointments
  • Collect and enter charges to animals invoice for exams, diagnostic testing, and procedures performed
  • Receive and posts payments for invoices
  • Balance and enter deposits from previous day’s transactions
  • Quote prices for services
  • Apprise clients, veterinary students, and clinicians of any policy-procedure changes regarding the client/patient experience and follows-up to ensure compliance
  • Assess rDVM needs, forwards calls as requested and follows-up on rDVM requirements
Qualifications for veterinary receptionist
  • Verify rDVM information and updates database
  • Ensure rDVM follow-up from all emergencies
  • Facilitate communication between clinician, clients, and rDVMs
  • Follows-up on customer service calls and surveys
  • Assist with concerns and complaints
  • Activate service recovery initiatives
3

Veterinary Receptionist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of veterinary receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for veterinary receptionist
  • Compile information for others’ use in both written and electronic formats
  • Fax, prepare and send packages/mail
  • Compiles and retrieves medical records, makes copies, updates procedure manuals and referring veterinarian list, cleans reception and waiting areas, types various government forms, orders forms, and maintains equipment
  • Adapt to numerous clinician practice preferences and annual student turnover
  • Advise leadership team providing input/feedback to changes or proposed changes in the reception area, call center, and business office
  • Discounted benefits to suit your needs such as childcare vouchers, and much more
  • Furthermore, you will have access to a range of flexible benefits to suit your needs – such as child care vouchers, subsidised gym membership and cycle to work scheme
  • Finally you will be able to interact with and help a range of animals and you will be able to develop your career
  • Ensure client is aware of all charges and understands bill
  • Able to explain and process all types of payment options including payment plans such as Care Credit
Qualifications for veterinary receptionist
  • Daily cleaning tasks, cleaning the reception/waiting area
  • Answering emergency calls
  • Registering clients
  • Scan documents and email to neighbouring practices
  • Deal with difficult and distressing situations in an emergency
  • Handles all payment types (cash, checks, credit cards, debit card)
4

Veterinary Receptionist Job Description

Job Description Example
Our company is hiring for a veterinary receptionist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for veterinary receptionist
  • Call clients about late charges and collect payment
  • Completes assigned duties and reception check-lists during shift
  • Managing the reception area
  • Actively promoting the products and services of the practice
  • Accurately recording client and animal information on our IT system
  • Taking client payments and cashing up in a timely manner
  • 5 weeks holiday per annum
  • You will have access to a range of flexible benefits to suit your needs
  • Highly competitive salary and bonus scheme
  • Up to 7 weeks holiday
Qualifications for veterinary receptionist
  • You will have access to a range of flexible benefits to suit your needs – such as subsidised gym membership and cycle to work scheme
  • Up to 7 weeks holiday + Bank Holidays(Pro Rata)
  • A range of other employment benefits such as staff discount and ride to work schemes
  • Interpersonal communication and customer services skills to clearly and effectively interact with individuals of varying ages, cultural backgrounds, perspectives, and emotional states to secure and/or provide information to clarify situations, resolve problems, make referrals, and interact with the general public
  • Skills to maintain a pleasant and helpful demeanor in a hectic, demanding environment
  • Experience working in a medical or animal environment
5

Veterinary Receptionist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of veterinary receptionist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for veterinary receptionist
  • Monitors lobby for soiling or clutter and arranges clean up as needed
  • Answers telephones using proper etiquette and tone as determined by established standards
  • Prepares medical records one day prior to appointments
  • Attaches loose forms to medical records and files promptly
  • Purges old medical records according to policies
  • Delivers and sends faxes, email and other correspondence promptly to the correct individual
  • Files records and paperwork accurately according to defined numerical or alphabetical systems
  • Financial Transaction Processing
  • Listen empathetically
  • Assess each client’s rare need, the pet’s general condition
Qualifications for veterinary receptionist
  • Problem solving skills to quickly and accurately assess and recognize emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action
  • Skills to work with and maintain confidentiality of information and materials
  • Reception experience
  • Clerical support experience
  • Experience with entry and retrieval of data from computerized databases
  • Experience organizing and prioritizing work effectively to achieve timely progress on multiple simultaneous projects, distribute effort appropriate among the projects, meet deadlines, and maintain a high level of productivity

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