Medical Office Receptionist Job Description
Medical office receptionist
provides medical record documentation as requested by medical records and billing office within a 48 hour turn around.
Medical Office Receptionist Duties & Responsibilities
To write an effective medical office receptionist job description, begin by listing detailed duties, responsibilities and expectations. We have included medical office receptionist job description templates that you can modify and use.
Sample responsibilities for this position include:
Operate switchboard telephone system in a courteous professional and prompt manner
Maintain neat appearance of reception area
General office duties as assigned such as filing, correspondence
Call for service on any broken or malfunctioning office equipment
Obtain all pertinent paperwork from patient needed from patient, patient demographics, insurance card, identification etc…
Assists with general office duties
Recognizes duties that need to be completed though not directly designed and regularly helps others
Other duties as assigned based on business operational needs
Obtain correct billing information
Obtains necessary referral numbers for HMO and PPO plans
Medical Office Receptionist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Medical Office Receptionist
List any licenses or certifications required by the position: BLS, CPR
Education for Medical Office Receptionist
Typically a job would require a certain level of education.
Employers hiring for the medical office receptionist job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Medical, General Education, Education, Technical, Associates, Medical Assistant, High School Education, Medical Assisting, Graduate, Phlebotomy
Skills for Medical Office Receptionist
Desired skills for medical office receptionist include:
Clinic procedures and regulatory requirements
Insurance authorization/billing requirements
Medical front office
Hardware
Medical terminology helpful
Medical terminology and medical insurance
CAC patient registration process
Common safety hazards and precautions to establish a safe work environment
Electronic scheduling systems and electronic medical records highly desirable
Insurance and government payer regulations and other third party billing requirements
Desired experience for medical office receptionist includes:
One (1) year of customer service in an office setting required
Demonstrates a working knowledge of Health Plan coverage types, for example (but not limited to) traditional and deductible
One (1) year of reception experience in a health care setting preferred
Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computor software Microsoft Word, E-mail, Excel
Excellent customer service & patient centered focus
Previous front desk or reception work experience in a medical office/physician practice strongly preferred
Medical Office Receptionist Examples
1
Medical Office Receptionist Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of medical office receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical office receptionist
- Comforts patients by anticipating patients' anxieties
- Obtains revenue by recording and updating financial information
- Maintains business office inventory and equipment by checking stock to determine inventory level
- Greets, interviews patients and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
- Answer phone calls and directs them appropriately
- Schedules appointments according to office guidelines
- Receives incoming telephone calls in a prompt and courteous manner and performs clerical duties as directed
- Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to Company procedures
- Strong phlebotomy skills a plus
- Front Desk Reception/Patient Intake
Qualifications for medical office receptionist
- Provide clerical/clinical information support to all areas of the center.*
- Assist with the gathering and processing of all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.*
- Support the review of accuracy and update patient demographic information as needed or at least annually for each patient’s medical record and in the appropriate computer systems.*
- Schedule and confirm patient appointments and revise appointments as needed.*
- Maintain and report patient appointment accurately in the computer system to appropriate associates and administration.*
- Timely return of medical records per provider’s written direction and routing of medical records and encounter forms/superbills to designated areas by the end of the day.*
2
Medical Office Receptionist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of medical office receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical office receptionist
- Insurance Authorization and Verifications
- Patient Document Management (scanning and attaching documents into EMR)
- Over the Counter Payment processing
- Care will be delivered with respect for cultural differences and the diversity of human experience
- Maintain knowledge of all clinic office specialists’ work assignments outside of regular daily work assignments
- Evaluates one’s own integrity in relation to professional practice standards and guidelines
- Participate in clinic-based Quality improvement, evidence based practice and research activities.*Greet the patient/ family with their preferred name in any contact with the clinic
- Provide clerical/clinical information support to all areas of the clinic
- Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes
- Review accuracy and update patient demographic/insurance information as needed or at least annually for each patient’s medical record and in the appropriate computer systems
Qualifications for medical office receptionist
- Cross train to all clerical operations and be prepared to supplement/replace office specialist/associates work duties as assigned.*
- Maintain knowledge of all centers office specialists’ work assignments outside of regular daily work assignments.*
- Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth operations.*
- Previous medical office front desk/reception experience strongly preferred
- Previous front office work experience in a medical office/physician practice strongly preferred
- Position Duties (Essential Job Functions)
3
Medical Office Receptionist Job Description
Job Description Example
Our innovative and growing company is looking for a medical office receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical office receptionist
- Provide information on the services offered
- Schedule appointments with patients and prospective patients
- Take calls and route appropriately
- Greet all patients and visitors who come to the clinic in a professional and friendly manner
- Verify patient's billing and demographic information
- Collect all necessary payments/co-payments from patients
- Verify and Request referrals when required by the insurance company
- Make sure charts are ready for check in of patients for each day
- Verify all registration information is transmitted to billing office for each department at end of day
- Answer telephone promptly and politely and assess the needs of the individual calling
Qualifications for medical office receptionist
- Assist with the gathering and processing of all necessary information and data to complete all requirements in medical records
- At least 1-2 years of work experience in a medical office front desk position strongly preferred
- Must have minimum 6 months medical receptionist experience
- Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software Microsoft Word, E-mail, Excel
- Adequate hearing to answer phone and speak with patients
- Ability to speak clearly and loudly enough to be heard by callers and patients
4
Medical Office Receptionist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of medical office receptionist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical office receptionist
- Schedule appointments for patients accurately and appropriately
- Reschedule appointments as necessary or as directed by physician, medical assistant or office manager
- Manage Recall List, by mailing letters or calling patients to schedule follow-up appointments with the physician per patient chart
- Registering patients and processing paperwork
- DEPARTMENT DESCRIPTION
- Verify insurance benefits exp a must
- Using the courtesy behaviors, greet and check in patients at the health care centers
- Answer telephone in compliance with departmental procedures and quality metrics
- This role will provide support to different facilities in Austin and surrounding areas, mainly patient check in/check out and Customer Service
- This will be 40 hours a week and these team members will also be providing support at the call center when they are not called out to a facility
Qualifications for medical office receptionist
- This job requires prolonged sitting, some bending, stooping and stretching
- Six months to one year experience in an physician office setting preferred
- Assist management team in conducting performance reviews and established quality of service standards
- Effectively manages office expenses.*
- Assists in preparing work schedules and in ensuring adequate staff for patient volume
- Responsible to partner with management team and human resources for recruiting, hiring, orienting and training new staff members.*
5
Medical Office Receptionist Job Description
Job Description Example
Our growing company is looking to fill the role of medical office receptionist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical office receptionist
- Granting access to the Health Center
- Filling, scanning medical paperwork
- Logging visitors
- Using Microsoft applications and ability to learn new systems quickly
- Answer multiple phones lines in an efficient manner, with appropriate greeting & timeliness
- Screen, direct, and forward calls in the correct manner
- Ensure front desk & patient waiting areas are clean, presentable, and stocked with all necessary materials
- Receive, sort, & distribute correspondence received in the office
- Maintain security measures by following visitor and safety procedures and controlling access via the reception desk (proper maintenance of visitor logs, badge process, etc)
- Perform other basic clerical/administrative tasks
Qualifications for medical office receptionist
- Assist in overseeing work environment, equipment and supplies at levels to assure quality patient and customer service.*
- Cross train to all clerical operations and be prepared to
- Schedule and confirm patient appointments and revise
- At least 5 years' experience as a Receptionist or Administrative Assistant (experience in a medical office a plus)
- Must have experience with MS Word, Excel, and basic programs
- Must be people-oriented and able to speak clearly and confidently