Medical Office Administrator Job Description

Medical Office Administrator Job Description

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Medical office administrator provides efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies.

Medical Office Administrator Duties & Responsibilities

To write an effective medical office administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included medical office administrator job description templates that you can modify and use.

Sample responsibilities for this position include:

Directing, supervising and coordinating the overall operation of the clinical and administrative functions
Assisting in formulating an effective strategic plan by analyzing the environment and gaining stakeholder consensus on the organization’s direction in order to maximize the organization’s success
Overseeing the clinical and business staff in the development of policies, procedures, programs, and protocols, and systems, to provide an efficient and accurate patient encounter that will improve the organization’s effectiveness, and the quality of patient outcomes
Strategically leading, supporting and mentoring staff in order to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction
Employee performance management by identifying training needs of staff and completing performance evaluations
Monitoring key performance indicators and implements performance improvement initiatives
Continuously seeking and implementing operational improvements
Preparing budgets by anticipating expected revenues and expenses to achieve organizational objectives
Greeting and check-in patients in a prompt and pleasant manner, determining their needs and responding accordingly
Charge tickets

Medical Office Administrator Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Medical Office Administrator

Typically a job would require a certain level of education.

Employers hiring for the medical office administrator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Business/Administration, Management, Business, Health Care Management, Healthcare, Nursing, Health Care, Health, Health Care Administration

Skills for Medical Office Administrator

Desired skills for medical office administrator include:

Billing and reimbursement protocols
HIPAA and other medical insurance regulations and terminology for private payer
State
Federal and regional collection and reimbursement laws where applicable and Accounts Receivable and cash collection principles
Federal and regional collection and reimbursement laws where applicable
Biomechanical principles
Federal
Regional collection and reimbursement laws
Sewing techniques
Medical office procedures

Desired experience for medical office administrator includes:

Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers
Minimum two to four years office administrative experience required
Faxing and Filing and perform any other duties assigned
Must have 1-2 years of previous knowledge in a medical front office
Previous experience with medical software preferred
Front desk duties including checking in/out patients and answering phones

Medical Office Administrator Examples

1

Medical Office Administrator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of medical office administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical office administrator
  • Verify patient information by interviewing patient
  • Recording medical history
  • Prepare patients for examination by performing preliminary tests and taking vitals
  • Assist doctor during patient evaluation
  • On the job training provided with medical office background
  • Backup to Clinic Manager for billing and other duties
  • Assist medical staff with various duties as assigned
  • Graciously meeting and greeting our patients and serving as their first point of contact
  • Professionally answering phone calls and answering questions when received
  • Working with the patients and insurance companies to ensure coverage
Qualifications for medical office administrator
  • Strong work ethic and the willingness to tackle unfamiliar tasks
  • Ability to work alone and show dependability and responsibility
  • Background checks, drug screens and reference checks REQUIRED
  • Knowledge of Occupational Health testing, a plus
  • Must be proficient in computers
  • With an attention to detail, provide scanning and filing of patient documents to ensure complete and accurate information
2

Medical Office Administrator Job Description

Job Description Example
Our company is growing rapidly and is looking for a medical office administrator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for medical office administrator
  • Providing administrative support by scanning and filing patient documents thereby ensuring complete and accurate information as per policy
  • Managing patient visits by providing financial counseling, handling over the counter (OTC) payments, and scheduling appointments as needed
  • Managing mail and document research tasks on an electronic health/medical record system
  • Partnering with clinical staff in managing in progress services
  • Ensuring that all tasks are completed on time
  • May provide back-up coverage of patient check-out responsibilities and other growth opportunity assignments such as billing and collections as directed
  • Manages patients visits by providing financial counseling for patients, handling over the counter (OTC) payments, and scheduling appointments as needed
  • Providing administrative coverage between the two clinics in Anderson and Seneca
  • Manages the day-to-day operations of the departments within the Medical Group
  • Ensures that proper staffing information, is obtained, verified, and updated on the daily staffing boards
Qualifications for medical office administrator
  • Manages the billing process of the staffing and ambulance contracts
  • Handles questions, concerns, complaints, getting pertinent information and directing issue (s) to appropriate personnel for investigation and/or follow through and bring pertinent information to the attention of the department leadership
  • Consistently assesses a situation from a variety of perspectives and considers alternatives and intervention to produce positive customer outcomes for patient, family, visitors, office staff and/or employees
  • Provides direct and confidential administrative and operational support to the Director
  • Acts as administrative liaison between Operations leadership and the Medical Group staff, as needed, in the referring of physicians, visitors, employees, contracted entities, and the corporate office to communicate messages, schedule meetings and disseminate information, maintaining good public relations skill in assisting those who contact Nursing Administration
  • Prepares and distributes responses to general routine and / or complex correspondence and reports
3

Medical Office Administrator Job Description

Job Description Example
Our innovative and growing company is hiring for a medical office administrator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for medical office administrator
  • Provide coverage of patient check-out responsibilities and other growth opportunity assignments such as billing and collections as directed
  • Perform high level review against a local coverage determination (LCD)
  • Coordinate new amputee care
  • Prepare patient rooms
  • Participate in inventory process
  • Order devices
  • Confirm device status
  • Confirm timely delivery with the manufacturing or fabrication team
  • Willing to travel to Cooperstown location with office coverage as needed
  • Supervise assigned personnel overseeing scheduling and time keeping records
Qualifications for medical office administrator
  • Bilingual and able to read, write and speak both English and Spanish proficiently
  • Working experience in the front office within the medical field
  • NexGen experience very helpful
  • Flexible and able to travel within Denver Metro area
  • Advanced degree (MBA, MHA, MD, JD) preferred
  • Senior level medical office administration experience preferred
4

Medical Office Administrator Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of medical office administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical office administrator
  • Must be able to travel to Seneca, South Carolina Tuesday - Thursday, in the Anderson Clinic Monday and Friday
  • Verify patient insurance benefit coverage via phone and online insurance payer portals
  • Works with Client Accounting Services (CAS) to manage the accounting process fully and directs on-site bookkeeping functions and collection process
  • Draft contracts within 24-48 hours, conduct follow-up with vendor for return of contract in a timely manner
  • Greet and check in patients for their scheduled appointment and update patient demographic information in the Allscripts Professional PM & EHR System
  • Schedule patients for the proper appointments, to include ACVs, follow-ups, lab tests, immunizations, skin procedures, IUD removal/insertion, lactation consults, Newborn Observation Exams, physical therapy, faxed lab orders and send refill requests
  • Scheduling surveillance and support to Providers
  • Answer multiple incoming phone lines and patient problem solving concurrently
  • Electronically route incoming scanned correspondence
  • Run daily electronic encounter reports for printing and distributing
Qualifications for medical office administrator
  • Advanced administrative accounting skills
  • EMR experience preferably NexGen
  • Able to travel between clinics
  • Referral intake experience
  • Working knowledge of HIPAA and other insurance terminology and guidelines
  • Excellent computer/typing skils
5

Medical Office Administrator Job Description

Job Description Example
Our growing company is hiring for a medical office administrator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for medical office administrator
  • Correspond with on call company weekly to notify them of which provider would be on call
  • Work bumped list in Allscripts
  • Work with iRemind and Payerpath for text messages to patients
  • Follow HIPAA confidentiality, privacy and security rules and HCC policies when handling protected health information
  • This person will juggle multiple facets of duties between the clinical side and practice management side of the house
  • Standard administrative duties will include answering and forwarding phones, checking emails, greeting patients
  • Calling insurance companies for billing and authorization
  • Calling medical providers for referrals
  • Documenting patient medical records in system
Qualifications for medical office administrator
  • Spanish/ English proficiency preferred
  • Experience with Medical terminology and Insurance practices
  • Knowledge of Managed Care, Medicare, and Medicaid guidelines
  • High school diploma-plus or equivalent, with 1 - 2 years of medical office experience preferred
  • Demonstrated competency with computer systems, email, MS-Word, MS-Excel, and scheduling and patient demographics software
  • A high tolerance for ambiguity and able to see the big picture

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