Front Of House Manager Job Description

Front Of House Manager Job Description

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Front of house manager provides location and customer related guest service to hotel guests and visitors, including directing guests to responsible hotel services for specific hotel information.

Front Of House Manager Duties & Responsibilities

To write an effective front of house manager job description, begin by listing detailed duties, responsibilities and expectations. We have included front of house manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage the flow of visitors through the reception areas
To supervise, manage and motivate a large team of receptionists in London in conjunction with another manager, and provide ad-hoc training requirements for the FOH Teams based at other EMEA sites
Provide a robust time scaled training program that supports all new joiners to quickly become effective in their role
Carry out regular 121 meetings
Manage the team’s weekly and lunch time rotas, and any overtime requirements within the budget
Promote best practice and client care at all times whilst taking a lead role in implementing improvement and change
Ensure that the conference rooms and the reception areas are well-presented throughout the day
Work together with the other FOH Manager to ensure that the workload is managed effectively across the team
Manage the “On The Day” room booking service throughout the day in response to changes such as meetings over-running and last-minute requests
Book couriers and taxis

Front Of House Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Front Of House Manager

List any licenses or certifications required by the position: CPR

Education for Front Of House Manager

Typically a job would require a certain level of education.

Employers hiring for the front of house manager job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Education, Hotel Management, Hospitality Management, Management, Business, Culinary Arts, Associates

Skills for Front Of House Manager

Desired skills for front of house manager include:

Word
MS Excel
PowerPoint and POS systems
Dress code and ambience
Hotel restaurant concepts
Hotel room types
Hotel top repeat guests
Menu price range
Numbers
Packages and scheduled daily events and activities

Desired experience for front of house manager includes:

Adhere to the established procedures for all the responsibilities associated with the front of house role
Ensure that all documentation held in the team drive is regularly reviewed and therefore current
Produce monthly reports for the usage of the Front of House services
Participate in global Corporate Services projects that relate to the Front of House services and standards
Supervises food production in all outlets, all shifts
Responsible for Meal and coffee service, schedule, guest satisfaction, special projects

Front Of House Manager Examples

1

Front Of House Manager Job Description

Job Description Example
Our company is looking for a front of house manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front of house manager
  • The control and management of outsourced contracts within FOH
  • Implementing & Maintaining departmental procedures and policies which enhance the guest experience
  • To ensure staff schedules, holidays and other leave are co-ordinated in line with business levels in order to achieve maximum staff and guest satisfaction
  • Communicate & Monitor standards set out by Boscolo Hotels
  • Ensure controls are in place to maintain operational/departmental budgets, equipment & stock
  • To control ordering/purchasing in order to maintain stock levels
  • Ensure all staff have been adequately trained on departmental procedures, safe working practices & luxury customer service
  • To be the main point of contact for guest complaints and customer feedback in person, by email and on social media
  • Identify & rectify issues reducing quality performance of the department
  • Make recommendations to the General Manager on improvements which can be made outside of your control
Qualifications for front of house manager
  • Maintain open channels of communication with all other department heads informing them of any changes which may affect them
  • Participates in the preparation and execution of hotel goals
  • Monitors and controls inventories for operating equipment
  • Managing staff performance including rewards, recognition and disciplinary practices where needed
  • Shall carry out ad-hoc duties & projects as advised by the hotel General Manager within the scope of your job role
  • Supplementary meal tickets
2

Front Of House Manager Job Description

Job Description Example
Our company is hiring for a front of house manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for front of house manager
  • 13th/14th Month?
  • Ensure/prepare weekly, monthly forecasts as and when required and requested to do so
  • Create and implement procedures that aid the smooth running of the department
  • Conduct weekly and monthly departmental meetings
  • Implement/monitor availability in all reservations systems
  • Check on a daily basis the arrivals and departure reports, and VIP report and communicate to department heads, including General Manager, Hotel Manager and Asst
  • Control and analyse on an ongoing basis, departmental costs, to ensure performance against budget
  • Prepare and submit statistical information and issue performance and forecast reports as necessary
  • Liaise with Asst
  • Analyse rate variance report to ensure correct room rates and revenue control
Qualifications for front of house manager
  • Monitor credit check report for possible doubtful accounts
  • Create and develop new training programs within front office
  • Conduct performance appraisals for all relevant staff as and when required
  • Conduct disciplinary interviews with all relevant staff as and when required
  • Monitor all front office personnel to ensure that guests receive prompt cordial attention and personal recognition
  • Communicate with other departments on front office matters, which concern them
3

Front Of House Manager Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of front of house manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for front of house manager
  • Innovate and develop new processes to enhance performance and to exceed our clients expectations
  • Ensure all team members are issued objectives in line with the appraisal system, with effective monitoring and review systems in place
  • Ensure effective management of all sickness and absence across sites and in line with budget
  • Create, monitor and up hold reception checklists and ensure these are completed daily and any faults reported
  • Conduct investigation/disciplinary hearings as necessary, and in agreement with HR, following company and legal guidelines at all times
  • Support National Account Manager to monitor and ensure London element of the contract achieves its financial targets
  • Monitor the performance and identify development needs of direct reports and action accordingly
  • Review with quarterly 121’s reviewing performance on annual objectives
  • Team player with energetic, motivating and contagious spirit!
  • Host encouraging pre-shift meetings, clearly communicating any notes/objectives/promotions requested
Qualifications for front of house manager
  • Arranging regular testing for electrical equipment and safety devices
  • Helping with reception duties, including answering incoming calls and scheduling appointments and covering reception on occasion as holiday cover
  • Ensuring all meeting rooms are kept clean and tidy
  • Checking the AV equipment is working, before and after each booked meeting
  • Ordering refreshments/lunches for client meetings
  • Ordering Lunch for Office Lunch and Learns
4

Front Of House Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front of house manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for front of house manager
  • To ensure that the Reception area is kept tidy and clean at all times
  • To produce accurate reports as and when needed
  • To carry out any other administrative tasks using the Client’s in house datatabase and Microsoft packages
  • To recruit Receptionists as and when required in line with the Company’s Recruitment and Selection Policy / Procedure
  • To carry out the Company induction with the new Receptionists in accordance with the Company’s training programme
  • To manage any performance and conduct issues, informally or formally where appropriate, in line with the Company’s Disciplinary Policy / Procedure
  • To manage any workplace disputes encouraging meditation where appropriate using the Company’s Grievance Policy / Procedure
  • To carry out staff development plans with the Receptionist team to ensure continued professional development and motivation
  • All-encompassing facility management
  • Manage staff travel
Qualifications for front of house manager
  • Manage office cleaners
  • Working with front of house staff to surprise and delight every visitor to the office
  • Ensuring the meeting room hosts have briefed on everything they need for every meeting
  • Managing the Front of House receptionist
  • Conduct monthly and quarterly management meetings with our internal and external clients
  • Have a clear client retention plan in place which is reviewed quarterly
5

Front Of House Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of front of house manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for front of house manager
  • Partner with HR and Scheduling to on board new employees
  • Manage communication, office operations and procedures
  • Handle shipments
  • Handle inventories and receipts
  • Answer phones and facilitate calls
  • General office tidiness and attention to details
  • Upkeep of seasonal décor
  • Valet and parking management
  • Oversee receptionist and 1-2 production assistants
  • Outlook calendar management for multiple people
Qualifications for front of house manager
  • Excellent people management skills – 1 to 1’s, performance reviews & disciplinary hearings
  • Be supportive of the client and direct line manager achieving contractual SLA’s where applicable
  • Motivate, lead and support a large team inclusive of team leaders and team members to exceed the Client’s expectation
  • Resolution of any operational issues and escalation to appropriate persons
  • Career focused with excellent customer service skills
  • Ability and initiative to research your own region and improvement initiatives

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