Front Office Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the front office job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Jaskolski

Gregorio

Jaskolski

3253 Hintz View

Phoenix

+1 (555) 236 4183

3253 Hintz View

Phoenix

Phone

p +1 (555) 236 4183

Experience Experience

Los Angeles, CA

Front Office

Los Angeles, CA

Oberbrunner, Dare and Welch

Los Angeles, CA

Front Office

Implement and develop the Compliance Monitoring & Testing Program including trading practices (surveillance) and best execution monitoring
Scheduling, canceling, and rescheduling patient appointments
Receiving orders from customers, order handling, -confirmation, -monitoring
Provide regulatory reporting production and/or oversight e.g. FCA Transaction Reporting, Substantial Shareholder Reporting
Checks out patients either via system or manually according to procedure and distributes records according to the Employer’s protocols
Copying and faxing duties
Collecting co-pays and cash from patients, getting authorization on credit cards

Chicago, IL

Assistant Director of Front Office

Chicago, IL

Predovic-Spencer

Chicago, IL

Assistant Director of Front Office

Health Benefits (Health & Dental Insurance)
401(k) Retirement Plan
Sonesta Hotels & Other Outlets Discounts
Perform other duties as requested by management
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Employee Recognition Programs

present

Boston, MA

Director of Front Office

Boston, MA

Okuneva-Zemlak

present

Boston, MA

Director of Front Office

present

Working knowledge of Microsoft Office
Working knowledge of Property Management System(Opera), Kronos, Passkey, Daylight, Internet
Ensure Revenue Management policies and procedures are understood and are practiced by all Front Desk staff
To lead and manage all aspects of the Front Office department and ensure all service standards are followed
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Oversee hiring, training and performance management of all colleagues within the Front Office
Ensure all guest comments and complaints pertaining to the area of responsibilities are managed in a timely and effective manner ensuring guest satisfaction

Education Education

Bachelor’s Degree in Hotel Management

Brigham Young University

Bachelor’s Degree in Hotel Management

Skills Skills

Ability to work with enthusiasm, passion and initiative. Observe in details. Available for flexible working time and quick paced environment
Very strong attention to details, ability to work under pressure and to manage time accordingly
Excellent knowledge of the recruitment market in Global Markets/Front Office
A pro-active attitude and good ability in priority management
Highly responsible & reliable
Strong user knowledge of Microsoft Outlook and Microsoft Office tools
Proficient in Opera system basic version, Fidelio system and Micro software
Advanced IT knowledge (Excel, data analysis/query)
Excellent written and spoken communication skills
Excellent communication skills

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Credit Front Office Framework Developer Resume Examples & Samples

Thorough testing, documentation, and support of development output
Technical interviewing
Thorough familiarity with algorithms & data structures
Expertise in any mainstream programming language (Java, .NET, C++)
Team player, collaborative
Expertise in one or more of the following topics: - Functional Programming Languages, - Rich Internet Application Development, - Open Source Libraries, - Compiler/Interpreter development, - User Interface Design, - Graphic Design or Statistical Analysis, - Software Fault Tolerance, - Test-Driven Development, - Automated Testing, - Exposure to any of the following technologies is a bonus: WPF/XAML, Clojure, Scala, Hadoop, Apache Camel, HBase
Experience building applications frameworks

Global Credit Front Office Risk Developer Resume Examples & Samples

Gathering requirements for new functionality from business users; offering timely solutions; developing, testing, and implementing these solutions
Supporting and enhancing the existing infrastructure and applications across a variety of technologies (.NET, Java, RDBMS)
Building knowledge of credit projects
Balancing fast time to market (client delivery) with proper governance, compliance, and audit mandates
Expertise in any mainstream programming language (OO, functional or dynamic)
Persistence - ability to get things done
Knowledge of credit derivatives or other financial products (optional)
Mid to senior level developer
Work with Java, Clojure, SQL, Hadoop
Calculation and reporting cde development
Data analysis and number validation
Work with quants and IT systems during development
Investigate issues raised by traders and risk managers

FID Front Office Trade Management Analyst Resume Examples & Samples

Great Time Management skills
Ability to recognize and prioritize
Customer Service attitue within regulatory and control limitiations
Good communicaiton skills with all levels of the orgnization
Good to Advanced Excel skills
Ability and Confidence to recognize and advance efficiency opportunities
Middle Office experience and or series 7 & 63 a plus but not necessary
Knowledge of Fixed Income a plus

Front Office Credit IT UI Developer Resume Examples & Samples

Excellent C# skills with proven experience in senior development roles
Clear UI development skillset with understanding of mocking-up, prototyping and incremental delivery
Team player, with excellent communication skills and ability to work with teams both onshore and offshore

Global Credit Front Office Risk Developer Resume Examples & Samples

Implementing trade capture, pricing, risk, & reporting solutions using new strategic frameworks
Building knowledge of credit projects Balancing fast time to market (client delivery) with proper governance, compliance, and audit mandates
5-7 years with Java, Clojure, SQL, Hadoop
Proficiency in data analysis and quantitative validation
Focus on delivering easily supportable fail proof software solutions with full automation and requiring minimal human support
Ability to strike the proper balance between text book solution and practical solution

Credit Front Office Application Developer Resume Examples & Samples

Development using wide range of technologies
End-to-end development process
Cooperating closely with other team members and technical teams at all stages of development
Production of high-quality software, emphasizing simplicity, maintainability, extensibility and reuse
Technical, scientific or financial educational background
Strong programming skills
Professional experience in Java, Scala or Clojure or in another mainstream programming language, e.g. C#, C++
Open for working with multiple technologies
Proficient in English – both verbal and written
Algorithms and data structures
Functional programming
Basic familiarity or interest in learning about the financial sector
Reactive programming: Akka, RxJava
Big Data: Map Reduce, Hadoop, Apache Camel, Hbase, Hive, HDFS, Apache Spark
Databases: KDB, Cassandra, NoSQL solutions
Web Applications: AngularJS, Apache Wicket, Play Framework
User Interface Design
Automated Testing, Test Driven Development
High availability software
SVN/GIT version control systems

FX Front Office Resume Examples & Samples

Lead and manage some of the change aspects of Electronic Communications, Staff Dealing, UK Anti-Bribery and Trade Surveillance programs for the US from a Compliance perspective
Gain full understanding of the Compliance strategies with the Global businesses in the US - Global Banking and Markets, Wealth Management, Global Private Bank, Asset Management, HSS, etc
Become knowledgeable of the new Dodd-Frank legislation and how the new rules and legislation will apply to the US business
Become knowledgeable of the Regulatory Controls Review (RCR) program and manage the remediation aspect as it pertains to the Compliance department
Work with Local Compliance Officers, IT and the Businesses on the above change initiatives and ad-hoc regulatory inquiries / projects
Assist in the budget process to support Compliance change initiatives
Familiarity with large technology implementation projects and a comfort level in managing data intensive projects
Strong understanding of the US regulatory environment and experience working in a compliance function in a broker dealer is required (4+ years experience)
Strong project management skills will be required for this role
Familiarity with large technology implementation projects and a comfort level in managing data intensive projects will be an asset in this position but not required
Financial industry & regulatory experience is required
Bachelor’s or Master’s degree in Business or related field
Excellent organizational skills with attention to detail, the ability to take ownership of issues, and deliver to deadlines in line with expectations. Ability to work under pressure
Must be able to work with a team of SME’s in support of the overall project
Diligent and pro-active approach, must take initiative, be a self-starter, and have a high energy level
Strong analytical skills, pro-active approach, forward thinking
Prior experience in financial services within a global function/ business line
Product knowledge pertaining to the GBM business lines
Experience managing multiple projects and initiatives

Global Credit Front Office Risk Developer Resume Examples & Samples

Implementing risk integration for credit derivative process, feed generation and reporting solutions
Supporting and enhancing the existing applications across a variety of technologies (Clojure, Java, Hive, Hadoop, Camel, HBase, RBDMS, XML etc.)
Building knowledge of credit CCAR, CVA projects
Strong in clojure
Exposure to some of the following technologies: Clojure, Java, Hadoop, Apache Camel, HBase, XML, RDBMS

Associate / VP-gelp Front Office Development Resume Examples & Samples

Implement strategic and tactical technology and potentially analytics solutions for the equity-linked business
Participate in requirements gathering, analysis, prototyping, design, development, testing, deployment, user training, and documentation
Assist with user adoption of technology and analytics solutions developed globally by assisting with user training and liaising with relevant development personnel to improve overall user experience
Provide support for the above and other relevant tools
Prioritise tasks, escalate issues appropriately and follow through to completion
Review and comply with Firm Policies applicable to GELP business activities
Escalate operational risk loss events, control deficiencies and risks that are identified to the line manager and the relevant risk and control functions promptly
Minimum Bachelors Degree in Computer Science, Finance, Engineering, or a related field
Solid understanding of the fundamentals of GUI development interfacing with proprietary and third-party applications
Open to working in different technology environments and platforms. Demonstrated ability to learn new business concepts and adapt to new technologies

Credit Front Office Risk Developer Resume Examples & Samples

Implementing risk, pricing, PnL, & reporting solutions using strategic frameworks
Supporting and enhancing the existing infrastructure and applications across a variety of technologies (Java, Clojure, RBDMS)
Experience building, testing, maintaining, and supporting large applications (front end and/or server)
Demonstrated ability to learn new business concepts and technologies quickly and thoroughly
Pushes back when confronted with unrealistic deadlines or expectations
Degree from an accredited institution with a relevant major (Computer Science, Information Systems)
Seeking fulltime employment

Cib-front Office Trading Analyst Resume Examples & Samples

Working closely with the head trader to learn the business
Focus on risk management
Medium term goal of pricing trades for the client base
Excellent communication skills are critical
Extremely detail and control oriented
Team player, flexible
Proficient at excel
Bachelor's degree required (Math/Finance/Eco background preferred)

IT Front Office Desk Developer Resume Examples & Samples

The continued development of the applications in response to client demands
Consolidation and documentation of the applications in order to standardise the suite and reduce duplication
Implementation of IT best practices (relating to user access controls, developer access to production data, data segregation and management etc..)
Provision of level 3 support for the applications
Development of and execution of a strategic roadmap for the application set to attrition tactical / legacy solutions through migration of functionality to strategic platforms or projects (CAL)
Minimum 10 – 15 years of relevant experience
Excellent Excel based development skills acquired in the financial industry and ideally in Fixed Income (5 or more years)
Proven skills in complex C# and VBA programing within Excel
Experience with using financial mathematics libraries from within such applications
Mathematical understanding of a range of financial products including, Interest Rate Swaps, Interest Rate Futures, Forecasting and Discounting curves, FX-type products (e.g. FX Swaps, FX Forwards)
Solid business knowledge acquired from on-the-ground experience with front-office trading / sales
Experience in the front-to-back Fixed Income business process and trade lifecycle in order to be able to take a holistic view of a problem while designing a solution
Excellent spoken english and the ability to have a professional technical and financial dialog with a trader
A self-starting attitude and the ability to take ownership of requirements front start to finish
The ability to work in both agile and structured methodologies where required
The ability to work effectively in a team, as well as with end-users based in remote locations

Sourcing Lead, Front Office Software Resume Examples & Samples

Manage commercial negotiations with relevant software suppliers and liaise with legal to ensure favourable commercial terms which mitigate business risk. Negotiations will be for all parts of Barclays requiring software services
Support Team Leaders and Category Managers with the day to day management of key stakeholders
Deep analytical mind-set, leave no stone unturned
Confident team player who takes ownership and leads by example
Pragmatic results driven / execution focussed bias
Good communication skills, both verbal and written (including PowerPoint)
Leader who takes ownership and executes / delivers

Front Office Applications Developer Resume Examples & Samples

To participate in the development and support of the Front Office systems
To design, develop, maintain and support the Front Office applications
To implement projects in accordance to the company standards and procedure
To maintain the security control in accordance to the company requirements
To interact with IT colleagues and users globally as per required in the given assignments
To provide on-going production support and overnight support on the Front Office applications to our local, regional and global users
University graduate with degree in Computer Science or a related discipline
At least 5 years of solid development experience and well versed with full development life cycle
Strong programming background in Windows with .NET Framework and Crystal Report 2008
Practical experience in WebSphere MQ with JMS programming and common JEE Application Server
Proficient in J2EE design patterns, Spring Framework, Hibernate, JMS, JavaScript, XML, Eclipse, JUnit, Maven 2, major UNIX/AIX edition
Practical experience in database technology with Oracle and Sybase
A self-starter with ability to work under minimal supervision and under pressure
Proactive and outgoing personality, with keen enthusiasm for keeping abreast of emerging IT technologies
Strong interpersonal and communication skills to interact with different levels and types of users internally and externally
Past experience in Asset Management area especially on Front Office applications with FIX protocol is an added advantage
Excellent command of both written and spoken English and Chinese
Ability to speak fluent Putonghua is a definite advantage

Front Office Rad Developer Resume Examples & Samples

VBA, Excel, SQL Server, and Front Office development experience
Ability to interact with senior business users on the trading desks and the risk desk
Ability to gather requirements, design elegant but pragmatic solutions, and implement them through to release
Comfortable with the full software development lifecycle
Fixed Income / Rates Derivatives experience, FX experience, C# experience
Credit Derivatives knowledge, python experience

Front Office Trade Analyst Resume Examples & Samples

Three to five years of experience in operations/technology project management activities
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Thorough understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Ability to work as part of a project team
Excellent verbal and written presentation and communication skills

Senior, Front Office IT Analyst Resume Examples & Samples

Utilize deep experience in Derivatives and Quantitative Modeling, in order to coordinate and co-develop FO Applications with AUIM IT unit
Extensive experience designing, coding, and implementing quantitative systems and trading frameworks
Programming skills in C Sharp, SQL (Other languages/platforms also useful, i.e. MATLAB, Python, etc.)
Extensive experience in mathematical modeling or risk analysis
Pricing and liquidity dynamics of traded derivatives
Connectivity of Capital Markets dynamics and their impact on derivatives
Conditions that will impact derivatives pricing and execution, conditions surrounding credit support annexes and the posting of collateral, and other structural dynamics
MBA or equivalent advanced degree
Use and knowledge of Bloomberg Terminal
Well experienced in modeling derivatives instruments or other capital market instruments

Macro Front Office Conduct COO Resume Examples & Samples

Developing a sound understanding of the businesses and supporting policies, systems and processes
Working with key stakeholders in ensuring accurate definition of key risk areas and driving appropriate discussion of solution benefits and risks
Implementation of a best in class conduct risk framework covering all Macro products and functions
Proactive identification and resolution of conflicts of interest
Effectively presenting information needed to facilitate decision making
Working with technical teams, business users and support teams to determine technical solutions
Development and use of appropriate Metrics / KPI’s to track progress
Interaction and leveraging of key existing programs, notably Best Execution, Conduct Risk Framework, Compliance Market Abuse Review)
Regular interaction and engagement with Compliance leads
Flexibly integrate additional requirements as new data emerges from regulatory bodies as well as output from the BoE’s Fair and Effective Market Review Consultation or Banks own Compliance function
LI-JV1*
Experience within either a Compliance, Ops risk or control focussed COO role in an investment bank
A good working knowledge of the Conduct Risk and regulatory (e.g. MiFid II) agenda
A background in either the Rates or FX market
A proactive results driven approach
Ability to manage multiple priorities and challenges simultaneously
A proven record in partnering with senior business executives
Ability to lead people, gain consensus and deliver on complex initiatives
Global experience with an ability to work across global teams and understand regional complexities
Outstanding verbal and written communication skills

Finance Front Office Analyst Resume Examples & Samples

First level university degree with a focus in business or economics recommended or equivalent experience
Typically 2+ years of experience as a financial analyst
May have experience in more than one finance function
Basic understanding of accounting processes and principles
Good analytical skills
Good teamwork skills

Equities Front Office Server Resume Examples & Samples

Responsibilities are initially to develop and maintain the Program Trading System
Development and evolution of the code onto a single core sales OMS
Responsible for the end to end life-cycle of delivery into production
3rd Line Production Support
Ability to face off to users and answer any support queries as well as gathering requirement where appropriate
Java server-side, Spring, Multi-threading, Message Oriented Middleware, Design patterns, Linux, Sybase (or similar)
Effective communicator able to manage multiple deliveries to tight timelines
Ability to grasp new technologies and flows rapidly
Effective communicator and able to communicate with FO users as well as technology colleagues
Equities product knowledge
OMS flows / lifecycles, FIX
C# (able to work front to back)

Front Office Futures Business Resume Examples & Samples

UNIX server technology
DB SQL
Java Scripting
FIX Protocol
Vendors: Sungard GL Trade SLC / SLE / MDS & ULLINK (Bridge, Odisys, IRIS)
Futures Electronic Trading Systems / architecture
Futures & Options business knowledge
ETD exchange connectivity
Project Management skills

Product Manager Front Office Analytics Resume Examples & Samples

Building and testing solutions with a focus on user experience, workflow and quality of numbers
Providing expertise and support to external clients as well as various internal colleagues
Clearly articulating the strategic business plan in senior management presentations and in formal and informal communications across the firm, as well as with appropriate customers, to ensure that all stakeholders are bought into the plan
Coordinating with various departments such as Sales, Market Specialists, Research & Development, Product, Quants, Legal and Marketing to execute this
Developing and maintaining client relationships and leading strategic partnerships

Front Office Applications Developer Resume Examples & Samples

Develop software tools in support of the Central Funding trading desks with emphasis on high frequency and international coverage
Support and development that will grow business and introduce new trading opportunities in a timely manner
Provide technical and operational support on all components of the front office trading platform and provide technical and operational support for the various Central Funding trading desks
Help ensure that trade and position information passes properly to custodians, accounting, regulatory authorities, risk management, and other groups/ organizations that require data
Develop and foster strong working relationships with contract in RBC
Keep up to date with the latest developments in technology and the marketplace
Ensure that you understand and comply with the relevant policies and procedures that apply to you
Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions

VP Senior Equities Front Office Lead Resume Examples & Samples

Client facing technology lead responsible for interfacing with senior traders/desk heads for the delivery of front office cash trading systems
Primarily responsible for the sales trader/client migration from a legacy system to the strategic global sales trading platform for single stock cash trading due in 2015
Drive the technology system solutions by recommending best in class and optimal technologies aligned with the strategic cash architecture initiative in Barclays across our global electronic trading platform, program trading and single stock cash trading
Manage the User Interface global team including system architecture, technical design reviews, code reviews, organizing the book of work, release management, user demonstration and training as well
Prior front-office development experience
Clear oral and written communication skills
Proactive, self starter
Good organization skills and team management experience
Agile development
Needs to be a good team player working with a global team ( EMEA and APAC)
Prefer someone who is self driven, motivated and enthusiastic about building GUI applications
Pub/sub middleware experience (e.g. SmartSockets, TIBCO RV, Solace)
Practical experience using source control systems including branching and merging
Experience of memory and performance profiling
Ability to solve problems involved in writing multi-threaded code At least .NET 3.5, .NET 4.0 advantageous
Infragistics WinForms & WPF controls experience
Unit testing
Google protocol buffers experience
Java skills (and/or experience of interop between Java and .NET)
Knowledge of T4 codegen

Front Office Securities Trading Specialist Resume Examples & Samples

Effective communication with FA’s and clients as necessary
3+ years of professional work experience with investments
Experience with various trading systems
Ability to learn a new program or software package with minimal assistance
Proficiency in Microsoft Word & Excel
Proficiency in working with the Internet and web based programs
Financial Institution and/or brokerage firm experience

CO OP Front Office Returns \ Trading Assistant Resume Examples & Samples

Responsible for liaising with key counterparts, global traders and settlement groups
Processing returns of securities lending transactions within in house trading system, ensuring matchbook and reconciliation of positions on security level
Assist traders with daily roles
Design and maintenance of client related spreadsheets, databases and analytics
Produce daily reports for clients and team members; assist with P&L reporting
Some administrative work may be required
Currently enrolled in a co-op program in a business discipline
Strong record of academic and extracurricular achievement
A clearly defined interest in Global Capital Markets
A high level of attention to detail
Demonstrated ability to manage multiple tasks simultaneously while maintaining a high standard of work
Demonstrated ability to excel under pressure amid demanding deadlines
Demonstrated ability to perform effectively in a team environment
Demonstrated ability to quickly adapt to new situations
High personal and professional standards
A strong sense of personal integrity and teamwork
Display a high level of energy and have a keen desire to learn new concepts
Solid knowledge of spreadsheet applications (Excel) and presentation software (PowerPoint)
The Canadian Securities Course would be considered an asset

Front Office Supervision Resume Examples & Samples

In-depth knowledge of a range of products across Fixed Income / Equity
Track record in either a front-facing Risk Management or other relevant discipline; ideally this would involve direct and regular engagement with the Front Office / Global Markets
Demonstrates high professional integrity
Actively leverages strengths and addresses weaknesses (of self and team)
Acts commercially to increase efficiency
Champions business practice change for client impact
Identifies and articulates core issues; develops workable recommendations
Takes accountability for driving clarity in ambiguity
Makes decisions considering interests of relevant stakeholders
Recognises and takes action when changing circumstances require new approaches
Collaborates within and across teams, involving the right people
Manages and resolves conflict where multiple positions exist
Successfully sequences and delivers key messages
Moves negotiations / discussions forward; gains support / acceptance for ideas at all levels
Proactively works across teams / functions
Keeps self / others focussed on meeting goals
Identifies conflicting priorities and manages accordingly
Maintains commitment in the face of challenges

Front Office Junior Business Analyst Resume Examples & Samples

Responsible for assisting in clearly communicating a business case for change, through the production of documentation to support and illustrate the results of business analysis techniques that have been applied to a given issue
Responsible for the translation of identified requirements from the Front Office to those responsible for facilitating change, through the production of Business Requirement Documentation
Responsible for assisting the Front Office Projects Manager with production of project status updates and management information packs
Assisting in troubleshooting and identifying issues during design, development, testing and implementation stages of the project life-cycle
Assisting in maintaining the working relationship between the Front Office and supporting teams (such as IT) within a project working group
Supporting the investment teams through the project life-cycle and assisting in managing the transition to BAU
Ensure all activities are in line with Treating Customers Fairly (TCF) outcomes
Experience of working in an office, either an IT or administrative role is an advantage
An understanding of analytical techniques. A basic working knowledge of MS Office required, with an understanding of formulae (such as VLOOKUP) and pivot tables being an advantage
Needs to have an inquisitive mind with good listening and communication skills
Articulate with good organisational and time management skills

Front Office Market Risk, Rates Exotics Resume Examples & Samples

Daily monitoring of risk, stress and VaR exposures
Ensuring risk completeness and accuracy
Developing and implementing RNIV and Stress Testing analyses
Ensuring internal and external governance policies are being effectively applied
Liaising with FO with respect to exposures, new business and market activity
Liaising with and supporting other Risk management functions such as Methodology, Portfolio, Market Data and associated Working Groups and Committees
Providing Market Risk feedback and steer with respect to various Risk Change initiatives
Escalating issues or concerns promptly to senior management
Responding to ad-hoc requests from the business, senior risk management or regulators
Markets-related experience with an emphasis on market risk management
A strong understanding of market risk controls and governance frameworks
Good knowledge of industry standard exotic interest rate and/or FX derivative pricing models
Good knowledge of commonly traded exotic products including rationales, flows and risks (including structural, non-linear, cross, model etc)
Excellent understanding of VaR and VaR methodologies
Experience in identifying, quantifying and implementing Risks-not-in-VaR (RNIVs)
Experience in assessing, quantifying and implementing appropriate portfolio stress tests
Experience in defining, assessing and implementing limits
A working knowledge of economic & regulatory capital
Familiarity with current regulatory initiatives such as FRTB, CCAR, Volker, Stress Tests
Ability to quickly develop credible working relationships within a team as well as other departments
A strong desire to further your career as a FO-facing Market Risk manager
Detail and process-orientated
Excellent time management and ability prioritise work loads appropriately
Strong technical and analysis skills - Excel, VBA, statistics, time series
Good degree or higher in Maths, Physics, Engineering, Quantitative Finance or similar

Front Office Application Developer Resume Examples & Samples

Develop re-usable, fault tollerant libraries and services which the Front Office UI’s utilise
Ensuring a high level of code quality validated through automated unit and integration tests
Contribute to the overall design and development of a shared WPF application and it’s supporting infrastructure
Work with other team members to ensure that tactical and strategic solutions dovetail
Work with business sponsors to understand their requirements and execute technical solutions where appropriate
Assist with 2nd line support as necessary, specifically around the trading apps and session manager
.NET 4.5 (C#)
WCF / JSON / PROTOBUF’s
ZeroC ICE
Knowledge / experience using Quant libraries
Front Office Experience and Business Knowledge (Rates or CVA prefered)
IOC technologies: Unity
MS Build
Middleware technologies (eg. Solace)
Distributed Architectures
Mocking tools
Candidate must be qualified to degree level
Strong technical development skills are required
Candidates should ideally have solid experience in investment banking, front office experience is prefered
Experience using Continuous Integration development approaches, and supporting technologies such as TeamCity / JIRA / Confluence
Writing good unit tests and automated integration tests
Understanding of different design techniques Top-Down, OO
Understanding of business modeling methodologies such as UML
Risk Assessment & Quantification
Conflicts and issues resolution

Front Office Application Developer Resume Examples & Samples

Develop UI’s for features and maintain existing and enhance existing UI’s
.NET 4.0 / 4.5 (C#)
WPF (MVVM design patterns)
Blend
Front Office Experience and Business Knowledge (Rates or CVA preferred)
Technologies: XML / Infragistics / WCF / ZeroC Ice
Database systems (SQL) and database design
Candidates should ideally have solid experience in investment banking, front office experience is preferred

Front Office Resume Examples & Samples

1st and 2nd front line support of a 24/5 production cycle including Fidessa and other Equities IT systems
Ensure all incidents are logged and resolved
Help develop and maintain an information repository of application support material that can be accessed by support resources
Operate as part of a shift rota, covering the hours of 07:00 – 19:00 including bank holidays
Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
Be able to provide incident and problem management
Act in a strict change management regime, involving testing in UAT and like-live environments and weekend releases
Small scale weekend application upgrade, configuration and patching across multiple environments in line with requirements
Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference
Be able manage communication/relationship with 3rd party vendors
Graduate level computing qualification
Understanding of equities program trading and algorithmic trading business
Support experience in an investment banking environment
Experience of working in a high pressure environment
Extensive scripting and programming skills (esp TCL, SQL)
4+ years supporting V5 fidessa systems (esp FTW, TMAR, PMAC, OMAR, EMMA, FDA, RSPQ)
Scripting and programming
Ability to communicate effectively verbally and in writing with developers, management and business users
Willingness to take ownership for problem resolution and additional responsibilities where applicable
Customer facing skills - to be able hold one’s own in discussions with demanding front office users
Experience managing 3rd party suppliers
Process excellence – a passion to achieve results though effective organisation and process disciplines
Ability to negotiate agreements and maintain effective business partnerships with peer support & operations groups
Experience of supporting one or more of the main trading, sales, risk management or Market Data applications
Fidessa, GL, Portware, KDB, FIX, Bloomberg, Reuters
Strong investment banking background that includes both application development and application support in a front-office environment
Worked in a development environment
Geneos ITRS configuration and maintenance experience
Understanding of Capacity Management with ability to analyse current and future performance requirements
Understanding of sell side cash equities business flows
Working in a development environment
Basic scripting and programming skills
The ability to work in a structured and organised fashion, ensuring that issues are brought to a satisfactory conclusion

Credit Front Office Resume Examples & Samples

Cater to the requirements from both business as well as technology clients - offering timely solutions; developing, testing, and implementing these solutions
Supporting and enhancing the existing infrastructure across a variety of technologies (Java, Spring, RBDMS -Stored Procedures et al, Shell and Perl scripts)
Participate in the rebuilding of the platform
Provide innovative implementations for technical data management and business data availability requirements
Database programming and java
Shell and Perl scripts
Spring and Hibernate
Sybase
Big data knowledge(Hadoop or MongoDB) will be a plus
Ability to work under aggressive timelines
Experience or interest in Agile development

Front Office Programme Manager Liquidity & Collateral Management Resume Examples & Samples

Ability to analyse data between multiple front, middle and back office applications, documenting trends and tying the operations view to the finance books and records view. Proficiency in Excel and SQL will be required for data analysis and model building
Knowledge and experience in core front office environment in one or more asset class
Validation that the application meets the project specification and clients expectations
Providing holistic vision towards detailed analysis and documentation of processes and flows where necessary
Analysis of business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address the gaps
Developing detailed requirements, working through solutions and managing execution and rollout of these solutions, in the context of an overall consistent global platform
Ability to Lead a team of experienced program managers/business analysts
Ability to lead and manage multiple programs
Lead governance calls
Other technical and plan leads, predominantly in New York and London to ensure a coherent and robust solution environment
Senior stake holders to ensure the business needs are known, understood and that the solution devised will properly meet them
IT/Finance experience
Extensive Front office experience, working with desks
Strong knowledge of database fundamentals, ability to guide/write efficient sqls,(a plus but not necessary)
Strong ability to analyse complex workflows and datasets
Extensive SDLC experience, in particular experienced in agile project delivery
Expertise in extensive use of Excel for data analysis
Extensive experience of business analysis in a capital markets environment
Experience with all phases of Software Development Life Cycle
Experience in Liquidity and Collateral management or Regulatory Reporting will be a plus
Ability to work under tight deadlines and deliver in a fast-paced environment
Sound knowledge of Repo Markets/Derivatives/Delta One/FI trading IT Skills: MS Office (Word, Excel, Visio, Powerpoint, Project), SQL

ERM / Murex Front Office Dev Team Resume Examples & Samples

Work through complex risk, PnL and risk based PnL problems working with traders, business managers finance, quants and risk control to understand the issue and project manage the solution
Understand and contribute to the build and configuration of Murex and Ion-ERM, seeing the work through the full lifecycle of software development
Co-ordinate work between multiple partners, other UBS teams and with offshore development centres
Build a relationship with the business, working with traders, desk heads and group managing director level contacts

Front Office Risk Manager Resume Examples & Samples

Issuing Front Office Desk controls. These controls are part of a Front Office Control Framework and may be sent weekly, monthly, quarterly or annually. The team produce the data and send exceptions to Desk Heads who then perform the controls
Risk Reporting. On a quarterly basis you will be responsible for producing comprehensive risk reports. These reports contain 3 key pieces of information: team stats, risk metrics and comprehensive action plans. In addition to producing these reports, you will be responsible for ensuring the risks identified are addressed and mitigated in a timely manner
Identifying risk hotspots and trends. Using the data from the controls and risk reports, you will be responsible for identifying red flags and trends and addressing these with the Front Office
Coaching and training. A great deal of time will be spent providing coaching to the Front Office. Where individuals or teams are failing in their controls, you will be pro-active in ensuring this is addressed by offering additional coaching. You will also be responsible for delivering risk training to new joiners in your teams and, where new processes or regulations are introduced, you will deliver training as required
Representing the Risk Team in Project working groups as required

Front Office Market Risk Resume Examples & Samples

Coverage of Securitised Products, Global Investment bank portfolio and the Equity Release Mortgage portfolio
Regularly engage in a dialogue with traders and desk heads around risk appetite, risk limits and individual large and complex transactions
Produce, analyze and monitor risk utilization and revenue performance. Avoid P&L surprises
Provide clear briefings of current events/issues to line management and to wider MR colleagues
Perform ad-hoc analyses around the business (including notable new transactions) in order to assist management decision making
Highlight concentrated or concerning risk positions and work with business to ensure appropriate reporting, transparency and management
Validate and resolve limit excess issues
Work with Credit, Finance, Valuation Control Group group, Quantitative Research, Model Review Group, and Middle Office as contact for all risk management issues
Responsibility for defining best practice Value at Risk and Stress Scenarios methodology
Guide our partners in Risk Reporting and Middle Office groups in order to make risks accurate & transparent. Shape risk infrastructure development
Work on regulatory driven market risk exercises
A deep dive in areas of Risk
Good existing knowledge of financial markets, preferably in either Mortgages, Credit and interest rates (including derivatives). Broad interest in markets essential
Good technical skills (Risk methodology/Products/Systems) -knowledge of MS Excel (with VBA preferred), Intex an advantage
Strong analytical & quantitative skills- experience and working knowledge in statistics
Understanding of risk sensitivities and P&L drivers
Proactive and able to work independently. Ability to manage own workload. Lateral thinker, tenacious, commitment to getting things done and detail focused
Strong team players
Markets (trading/research) / Risk Management background essential

Front Office Risk Manager Resume Examples & Samples

Provide various risk advisory to the equities sales and trading desk covering the APAC region
Work closely with senior stakeholders ensuring that the risk for the Equities desk is consistent with the firm's risk standards
Handling regulatory, operational, technology, couterparty, credit and market risk for the Equities desk
The analysis of the new products approval cycle
Participating in the risk committee
Handling the risk reporting for the senior management
Have at least 10 plus years of relevant experience
Have sound knowledge of equities products
Have excellent interpersonal skills and prior trading experience is highly preferred
Be able to liaise and work closely with senior stakeholders
Be proficient in English is a must

Front Office Client Diligence & Analytics Resume Examples & Samples

Report to the regional regulatory lead, and act as a regional regulatory expert. Understand and communicate importance of ethics and control surrounding Credit Suisse’s regulatory compliance obligations
Maintain compliance with current firm regulatory policies and processes
Help deliver process design and process improvements in the CDA team, and elsewhere, as appropriate. and drafting procedures) to include other regulations as well, such as FATCA, Dodd-Frank, FINRA 2111, and 15a6
Become intimately familiar with client reference data systems, and how client data is represented and managed
Help specify new control reports to help maintain control over regulatory indicators/classifications, and feed results into the QAR processes, working closely with the IT team / data analytics team as appropriate
Provide full assistance to clients and Sales as required, including formal and informal training. Speak with (occasionally-difficult) clients and salespeople in a highly professional and informative manner, ensuring that requirements are clearly communicated, and treating situations from a business perspective, rather than purely black/white
Work with the Reference Data department to resolve any static data maintenance issues, and work closely with systems as required (e.g., CMS)
Work with Project Managers in other groups to define requirements for new system functionality required, and help coordinate implementation
Understand the business requirements / system implementation process, and help deliver the creation of excellent-quality business requirement documents. Become knowledgeable enough with systems and processes so that high levels of quality can be maintained
Track, prioritize, and communicate tasks/initiatives with management and staff, and communicate any new obligations to Sales or other departments as required
Deliver multiple projects, including smaller client regulatory compliance initiatives (e.g., Canadian regulatory reform, Dodd-Frank Clearing) independently, with little assistance from others

Front Office Portfolio Management Application Developer Resume Examples & Samples

Rapid development of applications for the Fixed Income portfolio management tools
Build applications quickly and effectively for the front and middle office
Liaise directly with the traders and middle office
Responsible for end to end delivery of applications including requirements capture, build and testing of applications
Projects are business-focused and could involve data from several systems
Manage user expectations and provide clear status updates
5+ years development (C# preferred) in Financial Services sector
Strong demonstrated knowledge of OO Design Patterns and Theory
Experience with middle tier data caches (Gemfire preferred)
Experience with MS Visual Studio
Familiarity with distributed computing infrastructures
BS in Computer Science, Engineering, Math, Financial Engineering/Computational Finance or significant relevant work experience
Experience in Asset Management and/or Fixed Income preferred
CFA a plus

Front Office Market Risk Resume Examples & Samples

Keeping abreast of relevant market events and drivers
Maintaining an active dialogue with trading desks and other support groups regarding key risks, risk representation, revenue, valuation and regulatory issues
Communication of key risks to management
Daily monitoring of risk, including the use of tools such as VaR (value-at-risk) and scenario analysis as well as performing independent risk analysis
Working with other unctions including Model Review, Risk Methodology, Capital and Risk Reporting
Education: Suitable candidates will have an excellent academic background, including a Master's degree or equivalent in a quantitative discipline, such as economics, finance, statistics/mathematics, sciences or engineering
Business Knowledge: Candidates will be expected to show good judgment of risks and an understanding of risk areas covered, including markets, models and products. Familiarity with interest rate products and markets, in particular, is required
Professional Skills: The role involves working closely with several other areas (such as Trading Desks, Controllers, IT, Research, Model Risk and the Business Unit), therefore the candidate must be able to develop strong working relationships and be able to communicate clearly, both in writing and verbally
Strong proficiency with Excel and VBA is required as is a good working knowledge of databases and SQL
The ideal candidate may have relevant work experience in a quantitative role
The successful candidate should also possess the intellectual curiosity to challenge the accepted wisdom and direct his or her own analysis
Attention to detail, project management and prioritization skills will be key in balancing daily deadlines with timely implementation of strategic projects

Front Office Settlements / Treasury Resume Examples & Samples

Responsible for the accurate and timely settlement of security and repo trades on the Clearstream platform, utilising Clearstream's own Creation Online Portal
Proactively following up on (chase!) late receipt of funds and outstanding settlements (be ruthless, no blips on the checklist)
Preparation of the daily/monthly bank and custody reconciliations
It's up to you to manage monthly intercompany netting cycles (in accordance with approved client netting procedures)
The execution of FX spot trades in respect of the netting cycle
Assistance with foreign exchange position management
Assistance with cash management activities to include cash forecasting
The acceptance of client money markets orders - reviewing, validation and processing
Reporting of OTC derivatives to a trade repository as required under EMIR
Build a great working relationships with clients and ensure that all related deliverables are met
Promptly dealing with the day to day operational queries while keeping risk to a minimum (Risk - it's a hot topic right now)
Ensuring all processes and procedures used by team, client and company are recognised and followed
Contribute positively towards team and department goals (think of ways to improve a process or just a simple suggestion from time to time) and be accommodating to assist with other duties (we've all had those days) and project work as they arise

CIB Oversight & Control Team-front Office Supervision Resume Examples & Samples

Support the development and rollout of large cross LOB initiatives, programs and projects, including stakeholder management, operating model development, communication, determining projects plans, delivery and risk /dependency management
Defining project scope, stakeholders, risks and issues
Partner with technology to ensure the design and build requirements meet business needs
Manage the project lifecycle, including synthesizing & vetting requirements, system testing, operating model development, end user support
Ensure proper governance is established around key projects and processes. Establish and facilitate forums for discussion of issues, progress, dependencies as and when needed, working in concert with the stream leads of the various programs
Excellent multitasking and prioritizing skills
Strong interpersonal and relationship building skills
Ability to work independently and be self motivated
Finance and/or Accounting background will be helpful

Front Office Business Analyst Liquidity & Collateral Management Resume Examples & Samples

Ability to create Power Point presentations for senior management documenting the vision and current project status
Holding requirement gathering sessions, gaining consensus and creation of meeting minutes
Creation of Business and Technical requirement documents
Providing detailed analysis and documentation of processes and flows where necessary
Other technical and analyst team members, predominantly in New York, London, India and Shanghai to ensure a coherent and robust solution environment
The business users to ensure the business needs are known, understood and that the solution devised will properly meet them
Other interfaced systems which are required for the overall front to back to operate correctly. To understand data sources/issues, and to integrate appropriate tactical and strategic initiatives into the technical roadmap
Extensive years of overall IT/Finance experience
Strong knowledge of database fundamentals, ability to write efficient sqls,
Strong ability to analyze complex workflows and datasets
Ability to write efficient BRDs and User Guides defining the product
Ability to make persuading presentations
Ability to work under tight deadlines and deliver in a fast-paced environment IT
MS Office (Word, Excel, Visio, Powerpoint, Project),
Highly motivated
Needs minimal hand holding
Strong Analytical and Problem solving skills
Ability to multitask and work under pressure

Senior Interest Rate Front Office System Developer Resume Examples & Samples

Strong software engineering, analytical and problem solving skills
Experience in medium to large scale server side Java or Scala multi-threaded applications
Knowledge of fixed income derivatives would be very preferable - specifically experience with mathematical model integration
Experience in financial risk calculation and management system
Experience in trading tools development
Experience in distributed computing or cloud computing, Java/Scala performance turning
C++, C# GUI, or JavaScript development experience a plus

Treasury Front Office Development Manager Resume Examples & Samples

Lead the Asia Pacific Front Office IT Dev ALM & Treasury Team. (Motivate, delegate, assign and control tasks and progress, appraise and promote, recruit, organize, lead by example, etc...)
Report to the head of GM FO IT ALMT TQD in Singapore (straight line). A dotted line to Paris is under definition
Support ALM & Treasury Business and related functions on Kondor+ system and any other system they are using including

Front Office / Back Office Business Analyst Resume Examples & Samples

Bachelor's degree required, finance or accounting related preferred
Advanced degree can replace up to 2 years of job experience
Must have 5+ years direct experience in FX/Derivatives/Capital Markets operations either front or back office; or relevant IT experience supporting same
Travel Requirements: <10%
Must have strong communication (written and verbal) skills
Strong interpersonal, organizational, analytical, and problem-solving skills
Willing to learn and demonstrate high self-motivation
Self-starter that can work with minimal guidance
Experience designing or implementing a QA program for a treasury/financial system a plus
Experience in the implementation of a financial/treasury system a plus
Experience completing business analysis and writing specifications for adding new system functionality is a plus

Cib-front Office Sales Resume Examples & Samples

Be interested and Amused by Financial Market Dynamics
Manage Stress and Work under pressure
Good Excel Skills

Wma-front Office Ccar-director Resume Examples & Samples

Ensure that the business team understands the impacts of CCAR and work closely with CCAR Central Team to develop front to back challenge and review processes
Work closely with mid-level management to ensure that the key business drivers are understood, identified and agreed to by the business
Liase with Front Office Business Leaders, Regulators, and CCAR Central Team to help resolve discrepancies and / or any inquiries related to CCAR under WMA
Represent various business leaders while working with Regulators
Ensure that the standards and processes in place are CCAR compliant
Stay abreast of changing economic and market scenarios in addition to assessing macroeconomic and financial conditions that are tailored specifically to stress the IHC's key vulnerabilities and idiosyncratic risks
Oversee the development of processes for identification of key macroeconomic variables and scenario development by conducting key meetings with senior management
Conduct key meetings with CCAR teams to ensure that the output and results generated are consistent with the understanding of the B/S and PnL. Provide feedback and prepare the first set of drafts for presentation to the senior management
Regularly review the set of risk and revenue drivers with senior management inputs and make sure they are constantly updated for use by the various CCAR teams
Bachelor's degree in Business, Accounting, Finance or Banking, or equivalent education and related experience
Extensive Front Office experience and working with Business Leaders within the Front Office
Extensive understanding and knowledge of products and markets within the Front Office
10 years of progressively responsible experience in banking, investments, or financial planning
2 years of experience in formal leadership or management roles
High aptitude for client relationship management and business development
Good working knowledge of regulatory requirements (Basel III, IHC, CCAR, EPS)
Highly motivated leader with proven track record of leading entire divisions
Ability to balance multiple demands and work both independently and as part of the team
Exhibits the following competencies, among others: teamwork and collaboration, focus on clients and risk management, sound judgment and decision making, integrity, professional behavior

Front Office RAN Technician Resume Examples & Samples

Network surveillance, 1st level restoration and preventative maintenance
Monitors, performs troubleshooting, fault acknowledgement and fault analysis
Follow-up on incidents, registered but not solved, escalated to next level support
Interprets / understands technical information and prepares technical documentation
Solves standard problems based on the existing procedures
Use effectively telecom knowledge to manage faults and customer demands
Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
Understanding of 2G-3G-4G telecom networks, network elements and telecom services
Good knowledge of Microsoft Office suite
Aptitude for quickly learning technical and procedural topics
Work independently, keep own competence and skills up to date

VP-it Senior Business Analyst Front Office Resume Examples & Samples

Participate in key business initiatives from the business analysis perspective, gathering of requirements and mapping those to functional and technical specifications
Provide business as usual (BAU) coverage for the Cross Product Margin (CPM) desk, including generating ad-hoc reports and covering general support queries
Work slate management for BAU requirements
Coordinate global testing and schedule application rollouts
Work closely with offshore and onshore development teams
Work slate management
Working with development teams to analyze issues
Bachelor’s degree Computer Science/Engineering or related field
Front Office support (min 5 years)
Unix or Linux
Relational Databases and Strong SQL (Sybase or Oracle)
Experience working with trading desk
Margin experience
Experience with working in large teams
Flexible and adaptive, team player
Excellent analytical and communication, interpersonal skills
Ability to work well under pressure, prioritize work and well organized

Front Office RAN Technician Resume Examples & Samples

Understanding of 2G-3G-4G telecom networks, network elements and telecom services. An advantage knowing radio network access
At least 1 year experience in a Telecom Environment or at least 1 year work experience in a relevant field (computer programming, IT helpdesk support)
Fluent in English : conversation and writing
Fluent in French : conversation and writing

Front Office Tactical Developer Resume Examples & Samples

Develop new tools for the front office desk and document them
Maintain the current tools and expanding them, as well as preparing documentation and maintenance
Coordinate with other technologists for various system migrations, mostly focusing on flow payoffs systems
Expand the reach of the solutions by achieving global deployment of the tools
Understand exotic modeling, trade execution, booking and documentation
Development experience required (can be academic) VBA and SQL experience is a plus
Prior experience with a financial firm is a plus
VBA Programming
Computer Science / Engineering Degree

Front Office Tactical Developer Resume Examples & Samples

Coordinate with other technologists for various system migration, mostly focusing on flow payoffs systems
Programming
Computer Science/Engineering degree

Front Office BSS Engineer Resume Examples & Samples

Monitors, performs troubleshooting, fault acknowledgement and fault analysis for Billing, CRM and Provisioning systems for telecom operators
Manages fault resolutions and service deliveries for BSS in the production environment
Maintains the service delivery level within the agreed SLAs
Provides resolutions to service requests and faults identified by other area or raised via a corporate system that relate to BSS systems
Solves standard problems in the BSS area based on the existing procedures
Interacts with other Technicians, customer technical staff and other groups within Service Delivery organization (Back Office, SDM, other Front Office teams)
Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)
Work on shift 24x7
Work in an international environment, with customers and suppliers
No direct customer interaction

Equities Front Office Agile Application Developer Resume Examples & Samples

Partnership with Front Office whilst developing new applications
Taking part in a new strategy to automate Front Office processes and functions using the latest technology
A agile and delivery focused team working with global and local counterparts leveraging best in class technologies to solve business problems
Working with various different teams including front office, other technology teams and
Various business transformation projects across market/trade/client analytics, marking/publishing
Opportunity to propose and explore new solutions or technologies that can give the firm an edge against competition
Essential skills
Experience in developing software using Core Java technologies (will also consider candidates with C# or C++ experience)
Candidates must be strong in the fundamentals of programming, experience working in object oriented, service oriented platforms, and a good understanding of current generation open source frameworks
Experience working with Linux, knowledge of shell scripts, crontab etc are a must
At least a working Excel knowledge including VBA, pivot tables, formulas
Great problem solving skills for problems with a mathematical/technological background
Ability to stay calm under pressure and work with a team
Good communication skills especially when describing problems and explaining solutions

Front Office Resume Examples & Samples

Excellent knowledge of the recruitment market in Global Markets/Front Office
Proven experience of proactively managing recruitment (pragmatic and hands on in approach) within an investment bank/retail bank (matrix structured) set up
Thorough understanding of resourcing and recruitment
Credible and able to build effective working relationships with internal stakeholders and agency suppliers
Able to work under own initiative, driving activities forward and delivering results
Good understanding of employment law and HR
Operational understanding of recruitment technology
Excellent written and spoken communication skills

Front Office Business Analyst Resume Examples & Samples

Provide 1st & 2nd line support to traders which involve extensive face-to-face interactions with Traders
Respond to queries from various Trading groups and associated business units
Perform application setup, account setup, limits changes, problem tracking, and report generation
Support third party and internal applications
Monitor connectivity and market risk applications and quickly solve issues
Act as the main point of contact for all trading applications queries and requests
Exceptional technical writing skills and communication skills
Good understanding of multi-asset classes
Good exposure of Front Office, Middle Office, and Back Office systems
Experienced in developing business, functional, and technical spec requirements
Experienced in managing requirements through SDLC
Familiar with designing page layouts and test scripts
Degree in BA or having a professional certificate will be an advantage
Good understanding of various relational databases

Front Office Query Management Resume Examples & Samples

Calculate various amounts of client statements
Be able to handle Japanese taxation operations such as that regarding the 'tokutei' account benefit
Fill in various client documents such as that for account opening, security transfer instruction, remittance instruction
Be able to input into range system applications
Be able to provide suggestion or solutions to issues raised within the Banking and Security private banking businesses by clients or front office professionals, demonstrating exceptional handling of these cases
Handle any errors or issues raised promptly
Good knowledge and experience within the financial industry with middle and back office professionals in security side
Knowledgeable in Securities taxation, such as that of tokutei account, and Japanese/local regulations
Project Oriented mindset to challenge and question issues
Effective at using MS Office, preferably able to use Macros solutions
Understand operational flow and process manual

Front Office Business Analyst Resume Examples & Samples

Either independently or as part of a team to gather requirements from the required business areas
Accurately convert requirements into high quality functional specs
Analyse and map business, technology and data processes in a structured way
Take a hands-on, methodical approach to identify and resolve issues
Be self-motivated and to take on responsibility for solution delivery
Team working - Can work at a fast pace to drive change forward
Problem solving / analysis - understanding of complex issues and problems and able to identify practical / pragmatic solutions
Self motivation and enthusiastic approach - a completer-finisher able to work on their own initiative with a focus on delivery
Communication - provides documents that are clear, precise and comprehensible and communicates and presents in a clear and compelling manner
Effective time management / planning - manages personal workload effectively, sets realistic and achievable targets and delivers to those targets
Problem ownership - takes responsibility for project issues and manages to delivery

Front Office Traded Risk Analytics Resume Examples & Samples

Conducting business, desk and transactional reviews including general business model analysis as well as more granular risk assessments of front office position taking
Regular interactions with senior investment banking front office personnel as part of the supervisory continuous assessment process
Supporting and collaborating with other Traded Risk teams in respect of cross-cutting issues, for example on risk management and pricing that affect both the first and second lines of defence
Understand key events in the market and provide support to other areas of the bank in understanding the impact of these events on IBs
Provide technical support to front line supervision for their regular Trading Book review meetings, where they consider the recent trading book activities
Participate in and also lead regular business model analysis review including assessments of strategy
Participate in and also lead Technical reviews of trading desks. These more detailed reviews include analysing the business model of the desk, understanding its position in the overall market, understanding the main risks it runs and understanding the main products it trades. The candidate will be expected to lead meetings, including interviews with staff at all levels, coupled with desk-based review of documentation, formulation of findings, and presenting results to the firms' senior and executive management. The role holder will be expected to work closely with multiple internal stakeholders and have good project and time management skills
Assist in the development of the annual trading book stress testing scenario, and analysis of the results
Strong work ethic and the ability to drive results
Inquisitive nature: the ability to ask the right questions and escalate issues
Excellent analytical, problem solving and decision-making skills
Strong written and oral communication skills: the ability to present complex issues clearly
Organised and efficient, with an ability to work collaboratively within small teams and with colleagues across the Bank

Front Office IT Portfolio Manager Resume Examples & Samples

Working with business and programme teams to assess demand & funding and translate this to delivery items. Ensure these items are correctly handed to delivery teams for implementation
Ensuring programmes that support the IB have a deliverable plan and holding them accountable both on deliverables and financials
Exposing Dependencies, Risks and Issues associated with plans, leading efforts to resolve these and holding individuals accountable for resolutions
Briefing IB & IT management on progress against the F2B delivery plans. Partnering with the wider organisation to ensure transparency in the delivery
Key responsibility for improving the team's portfolio management capability, and implementing the changes required

Director Front Office Lead XVA Quant Resume Examples & Samples

More than five years direct front office XVA solution experience preferably with managerial experience
Hands-on experience on the full XVA solution development cycle covering the business requirements, the modeling techniques, the software engineering techniques and the technology connectivity techniques
Ability to work well in a fast-paced environment with changing priorities

Associate Front Office XVA Quant Resume Examples & Samples

At least two years’ direct XVA modeling and development experience preferably from a front office quant team
Strong numerical technique skills in PDE and American Monte-Carlo simulation
Strong programming skills in C++ is required and experience in large scale parallel computing is desired; knowledge of other programming languages such as Java, Scala, and Python, is a plus
Solid knowledge of fast risk sensitivities techniques such as dependency tracing and Adjoint Algorithmic Differentiation (AAD)
Strong communication and interpersonal skills and a team player

Front Office Guest Service Manager Resume Examples & Samples

Minimum of 1-3 years in management
Demonstrated strong Guest Service skills with high attention to detail
Demonstrated strong leadership ability, conflict resolution and follow-through
Demonstrated strong desire to interact with Guests and handle difficult guest situations
Ability to coach, mentor and develop front-line Cast Members
Demonstrated ability to motivate, recognize and direct Cast Members toward a common goal
Demonstrated strong partnering skills
Demonstrated strong problem solving skills as well as strong verbal and written communication skills
Ability to be flexible with work schedule including nights and weekends
Japanese language conversational and written skills desired

Biso-private Bank Front Office Resume Examples & Samples

Bachelor's degree or equivalent work experience
5+ years of experience within the financial services industry relating to security operations and transaction services
Practical experience with Information Security, Business Continuity, Supplier Risk, and Records Management areas, including risk assessment, training and awareness, third party assessment, and incident management
Proven leader with track record
Experience with supplier management including purchasing cycle and supplier assessment
Discipline certifications a plus, but not required
Strong risk analysis and problem solving skills
Establish excellent communication skills, both verbal and written
Individual must be analytical, self-motivated, and detail oriented
Seeking a team player able to lead by example
Must have the ability to work well under pressure and comfortable dealing with senior managers
Understanding of major Information Security, Business Continuity, Supplier Risk Management, and Records Management regulations globally
Ability to assess and dimension situations
Ability to set directions
Ability to collaborate and foster relationships
Holistic Risk Focus
Operate with a sense of urgency
Strategic thinking and holistic approach

CIB Front Office Resume Examples & Samples

Building strong client relationships - partnering with Hiring Managers to understand their business, define their staffing needs and agree best practice recruiting strategy
Manage end-to-end recruiting process for talent across multiple lines of business/disciplines/geographies including sourcing, interviewing and guiding selection process
Utilize direct sourcing methods and where appropriate act as lead point of contact to all external recruitment firms ensuring effective and efficient vendor relations, work quality, tracking, transparency and overall data/intelligence aggregation
Tracking and reporting of all recruiting activities in Taleo to ensure accurate metrics and reporting
Participate in recruitment initiatives including focus on build out of diverse pipelines, gathering market intelligence and developing candidate assessment strategies
Responsible for overall delivery of all "candidate touch points" and processes from recruiting to on-boarding
Source candidates directly, through job boards, referrals, networking
Conduct behavioral competency based interviews where required
Structuring and negotiation of compensation with successful candidates, agency vendors and Hiring Managers, in conjunction with local HR Business Partner
Provide regular reporting updates and attending appropriate business management meetings
Maintain and develop productive relationships with key suppliers including negotiating and managing terms of business and resolving any disputes which may arise
7 years experience + of full-cycle, professional level recruiting experience required, preferably related to financial services in an in-house capacity with a background of working in an agency recruitment environment
Experience of recruiting front office positions within the financial services sector
Demonstrated experience is required in client facing relationship management, depth of vertical line of business knowledge and history of results making opportunistic introductions based on strategic investment themes within a high volume environment with competing priorities
Strong influencing and negotiating skills - interacts and communicates equally well at all levels
Team player and have the ability to build partnerships with clients, vendors and HR colleagues
Excellent direct sourcing skills with the ability to leverage a variety of technologies including Linkedin, eFinancial etc
Expert name generation skills, networking and relationship building skills are required. This person must be comfortable cold calling into organizations to build-out lists of potential candidates and selling currently employed potential candidates on opportunities within J.P. Morgan
Ability to identify innovative and creative solutions for hard to fill positions
Must be able to work independently in a dynamic environment of change and high volume with the constant challenge of multiple deadlines and priorities
Experience with complex compensation negotiations including buyouts
Ability to mobilize internal networks and resources
Strong English communication skills both verbal and written
Skills in Excel and Powerpoint

Front Office Derivatives Developer Resume Examples & Samples

Develop scalable, optimized components for cross-asset risk computation
Assist in design and valuation of financial assets
Analyze and optimize performance of intra-day and end of day risk computation
Provide support for risk engine, resolve production issues in a timely manner
Communicating with strategists and other stakeholders
Excellent code development skills
Problem solving ability including ability to discuss and refine requirements with users, convert those requirements into a design and build a solution to meet that design
Ability and willingness to quickly learn new programming languages
Strong team working ability in local and global teams

Front Office Control Resume Examples & Samples

Work within a team of three people and support the Global Head of Front Office Risk based in Tokyo
Act as a link between traders and Risk Managers, analyzing market flows and impact of risk on Global Markets Profit & Loss
Gain a thorough understanding of the markets and internal systems and strategy, to identify potential future risk
Increase awareness of new regulations within the business and how they affect Japan and GM desks
Work closely with regional and global teams implementing new systems and processes to deal with regulations related to risk
Technically minded with a good understanding of risk related to Global Markets
Good understanding of Profit and Loss and how current and future risk may have an impact on this
Trading Experience
Risk Management experience

Murex Technical Sme-front Office Resume Examples & Samples

Strong experience in Murex Front Office modules , pre-trade workflow, simulations etc, OR Murex Back Office modules, post-trade flows, settlements and confirmations
Strong financial product knowledge on FX/MM, ALM transaction processing , risk management
Good understanding of Murex reporting, OPS modules, and FO modules
Good understanding of Murex Architecture - MxML, DataMart
Experience in implementation of front to back applications in Investment banking
Experienced in interacting with financial application Vendors

Front Office Software Engineer Fixed Income Strategies Group VP Resume Examples & Samples

The Fixed Income Strategists Group is looking to hire a highly motivated, technical individual with significant experience in the front office
You will be expected to partner closely with traders, salespeople, fellow strategists and IT groups to deliver
Commercial experience of HTML5, Javascript, AngularJS
Commercial experience of Q/KDB and Python
Experienced in both Linux and Windows environments
Knowledge of C++, Java or Scala would be advantageous
Competent in linear algebra and basic statistics
Time series analysis and machine learning experience would be advantageous (Not essential)
Bachelor's degree or higher in computer science, engineering, physics or related discipline
Experience of a financial trading environment is preferred (Not essential)
Knowledge of fixed income products is not required, though candidates must demonstrate ability and desire to learn

Front Office Trading System Integration Engineer Resume Examples & Samples

Strong UNIX / Linux skills, the majority of the system runs on Linux
Scripting (Perl, Shell, etc.)
Database (SQL, DB design, etc.)
Strong interpersonal skills, strong stakeholder engagement
Designing and developing new features for our users
Engagement with In-house sales and traders, and external clients
Managing the global production plant
Managing and deploying upgrades to the system
Troubleshooting production problems in real-time
Working closely with other teams in the firm to integrate our system seamlessly with other internal systems, including trading engines, connectivity, booking and reporting
Role involves working to tight deadlines, as well as production problems which are required to be debugged and resolved as a matter of urgency
Skills Desired
Working knowledge of the FIX protocol
Strong grasp of one of our core programming languages (C++, Java, C#)
KDB
Understanding of Equities or Listed Derivatives trading

Municipals Technology Front Office Business Analyst Resume Examples & Samples

Partner with Senior Business stakeholders on various CCC and Structured product areas and formulate projects, technology deliverables and roadmap planning
Collecting and documenting system requirements from the business
Work with developers to translate business requirements into technically feasible and efficient solutions
Transition requirements to QA team and assist in identifying test scenarios
Collaborate effectively with Application Manager/s to ensure project deliverables remain on track and aligned with business goals
3-5 years’ experience in business analysis in technology area
Undergraduate degree in business, MIS/computer science a plus
Experience with investment banking, loan origination, affordable housing lending and investing a plus
Working knowledge of databases and SQL
Superb written and verbal communication skills
Proficient at writing and delivering business requirement documents and presentations
Multi-task and work under pressure
Undergraduate degree in business or MIS/computer science
Experience with investment banking, loan origination, affordable housing lending, and structured products business is a plus

Munis Technology Front Office Business Analyst Resume Examples & Samples

Partner with Senior Business stakeholders on several cash and derivative trading areas and formulate projects, technology deliverables and roadmap planning
Record and organize system enhancement requests and bugs in standard tool
Determine schedule for UAT and identify which roles and scenarios need to be tested by the business
Prepare and deliver training materials for UAT and production roll out
Investigate possible bug scenarios and production support issues
Maintain minutes summaries to ensure effective, on-going communications across all team members
Provide cross-coverage of other functions in the area when needed
3+ years’ experience in business analysis in technology area
Deep familiarity with full software development lifecycle, particularly agile
Excellent organizational and multi-tasking skills with tremendous attention to detail
Attention to detail and meeting deadlines
Microsoft Office – Excel, Word, Project, Visio, PowerPoint, JIRA, TeamForge
Experience with any capital markets area while not mandatory but is a plus

Cib-front Office Facing Client Technology Application Developer Resume Examples & Samples

The successful candidate will be involved in the full development life cycle of analysis, design, implementation, testing, deployment and support of Macro Client technology platform. Specifically you can expect to
Design technology solutions on different scales
Be mindful of cost / benefit analysis in everything they do
Advise management and project mangers on build or buy decisions - and will have autonomy to make these decisions within existing technical business context
Cut code to deliver enhanced functionality across our suite of in-house components and applications
Be an expert on integrating in-house applications to existing vendor technology (Nirvana, KDB, Oracle ..etc)
Produce documentation for other technologists, users and support
Develop and unit test software application modules using disciplined software development processes including waterfall and agile
Be involved in requirements gathering and business analysis tasks
Co-ordinate systems integration test with other teams
Java - excellent core understanding and low-level programming experience
HTML5 – solid experience developing HTML5 application and working with UX
Database/ SQL – strong relational database experience
Experience in optimizing/profiling, multithreading
Test driven development
Strong organizational ability, time and project management skills to juggle many priorities
Macro product knowledge
Python, JSP, Unix Scripting
Business/technical analysis experience in a financial environment

Front Office Operational Risk & Control BA Resume Examples & Samples

Be involved in the design & implementation of Front Office Level 1 controls within the business, with a focus on Flow Credit products
Assist in maintaining a strong Supervisory Structure within Global Credit Trading
Support and drive GCT Senior stakeholder control initiatives
Assist in the management and closure of Internal and External Audit Findings raised against the GCT business
Work with the wider COO team to institute a robust control environment to ensure trading activity is conducted in accordance with regulatory requirements
5+ years Financial services experience in a top tier Financial institution
Strong experience of working within Front Office Risk
Experience working as a Business Analyst or Project Manager
Strong understanding of credit products
Ability to build strong relationships senior stakeholders
Able to meet tight deadlines
Ability to demonstrate the Bank's values in achieving objectives
Undergraduate Degree in Economics, Law, Finance or other business major

Front Office Junior Business Analyst Resume Examples & Samples

Supporting the investment teams through the project life-cycle
Ensure all activities are in line with Treating Customers Fairly outcome
A-level or equivalent

Front Office Market Risk, Interest Rates VP Resume Examples & Samples

The candidate will be a part of the Europe Rates team with an opportunity to rotate between Short-Term Interest Rates Trading (STIRT), Swaps, Inflation and Repo trading desks providing exposure to a wide spectrum of linear interest rate products and their derivatives
The candidate will also have an opportunity to work on quantitative/data mining/modelling projects across a wider Global Rates team along with the BAU responsibilities
As part of the BAU the candidate will be responsible for

Credit Front Office Senior Data Engineer Resume Examples & Samples

Build reference architectures, how-to’s, and demo applications
Architect, implement, and/or validate integrations with 3rd party applications
Consult on architecture and design, bootstrap, and/or implement strategic projects
Design and Architect distributed data systems
Bachelor's degree or higher in an engineering field (Computer Science, Computer Engineering, etc)
Programming experience in one or more application or systems languages (Python, Java,Scala, C/C++, etc)
Distributed Systems Design Experience - including understanding of distributed systems concepts and principles
ETL tools (Camel, Kettle, Informatica, etc.)
Experience extending and implementing core functionality and libraries in data processing platforms (Hive/Pig UDFs, Spark / Spark SQL, Storm Bolts, etc)
Experience working on system internals of large scale distributed stream and batch data processing (Spark, Samza, Storm, YARN, Flink etc)
Strong understanding of different storage architectures and their appropriate application
Database Performance concepts like indices, segmentation, projections, and partitions
A commitment to writing understandable, maintainable, and reusable software
Willingness to learn new languages and methodologies
Experience working with business partners and engineers to gather, understand, and bridge definitions and requirements
An innate desire to deliver and a strong sense of accountability for your work
An enormous sense of ownership

Senior Manager, Front Office Risk & Controls Resume Examples & Samples

Proven experience in a run-the-bank role in Markets products in 1 or more of the following areas: Assurance, New Products, Product Control, Middle Office, Operations, Market Risk, Business Management or Technology. In the candidate’s run-the-Bank experience, the candidate would have faced the trading & sales desk directly to represent their control function
Experience in flowcharting controls, performing controls assessments, testing controls, or audit experience is strongly preferred
People leadership, stakeholder management, presentation skills, understanding of trading front-to-back controls are critical to the success of this role

Credit Front Office Data Engineer Resume Examples & Samples

Dramatically simplify data processing, from ingesting to visual exploration to production jobs, making it easy to turn data into value
Build applications on the data platform
Have a significant background in functional programming, preferably Scala
Experience building data pipelines from ingestion to delivery in critical data applications (Data Warehousing, Search, Real-time Dashboarding)
Hadoop Ecosystem of Tools (Spark, Hive, Pig, Oozie, Impala, MapReduce, etc)
Well versed in software and data design patterns

Front Office Applications Developer Resume Examples & Samples

Work with Traders, Salespeople and business analysts to understand user needs and translate requirements into systems
Plan, design, develop, document, test, deploy, and support new and existing features/modules
Ensure compliance with software development standards
Ensure that software meets user needs and of a high quality
Work with team members to continually improve quality, processes, and practices both locally and with the global team
Work with local production support teams to provide third line support as needed
Document systems and provide training in areas of expertise
Work to make sure our systems are robust and can support a global trading business
Bachelors Degree in Computer Science, Math or Sciences or similar experience
Experience in Applications Development
Experience with either back-end Java development, or front-end C# development, or both
Knowledge of Linux
Experience working with messaging technologies
Experience in a group development environment. Knowledge of Git for source control, Cucumber BDD and unit testing, JIRA and Confluence
Exposure to IntelliJ, Ant, Ivy, Groovy, JMX development
Experience of dependency injection; Spring is used
Knowledge of one or more financial products such as Debt or Credit Derivative instruments, Stocks, Equities, Options, etc
FIX knowledge/experience
Working with front office trading applications

Lead Front Office Medical Associate Resume Examples & Samples

Oversees the work of other Patient Care Representatives
Acts as a go to person and assist with questions or escalated issues
Oversee the flow of the front office with regards to patient wait time and patient experience
Assist Medical Center Manager with daily administrative functions
Effectively trains and guides new Patient Care Representatives,
Willing and able to perform the duties of a Patient Care Representative when needed
Experience with E-Clinical Works or EMRs

Structured Rates Front Office, .T Developer Resume Examples & Samples

Required: Excel VBA
Desirable: C#, T-SQL/SQL Server, C++, AutoSys. VB6, Python
Knowledge of fixed income markets and products
Understanding of intra-day and EoD Finance and Risk flows in a front-office environment

Front Office Administrative Senior Associate Resume Examples & Samples

Manage front desk administration including greeting visitors, maintaining guest book and fax distribution via emails
Responsible for US mail, FedEx and courier services to include mail sorting, delivery, and pick-up of all incoming and outgoing mail and interoffice packages
Responsible for weekly cost center coding of local office charges made with the purchase card
Maintain common areas and manage office supply inventory and related expenses, including stocking at printer stations, break room and conference rooms
Responsible for local office access, safety program, facilities management and liaison with building management
Assist with onboarding of new employees and departures of former employees including seating and equipment
Liaison with IT department to help coordinate local office IT help
Assist tax and project services team members with production, scanning, engagement letters and other administrative and client deliverable documents and support
Support various projects from start to finish using Microsoft applications and other firm systems or web based applications including working with others to ensure quality and timely completion and document management
Assist with event coordination and planning of local office events and activities
Assist with meeting planning services to include conference room scheduling, set up and catering, and maintenance and supplies
Minimum of five years of administrative support and project work experience in a professional services and/or consulting firm environment
Bachelor degree preferred in business administration or equivalent experience required
Intermediate to advanced level of expertise in Microsoft Word, PowerPoint, Excel, Adobe Professional, Outlook, and web based applications are required. Ability to learn various other programs and applications as necessary and/or required
Exercise a high degree of discretion, technical competence and office administration ability
User expertise of office technology equipment such as multi-functional devices and LCD projectors
High energy level with excellent interpersonal skills, positive attitude, professional presence and exceptional customer service
Work well independently and in a team with professional presence and exceptional customer service
Ability to function in high pressure situations attributed to tight deadlines and multiple client needs or team needs
Able to work flexible hours and schedule as needed based upon project work and peak busy times
Ability to work overtime as needed, sometimes on short notice, based on project schedules and peak business periods including weekends

VP Front Office IT Business Analyst Resume Examples & Samples

Elicit requirements using interviews, document analysis, requirements, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Perform & coordinate integration, regression, & UAT testing
Learn intricacies of bank’s fixed income workflows & infrastructure
Assist Project Managers to communicate status to Business & IT management and coordinate management of project risks
7+ years professional experience in and command of business analysis principals
Graduate Degree in Computer Science or other relevant technical field of study
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Ability to conduct cost/benefit analysis
In depth exposure to Electronic Market venues/platforms
Strong & Comprehensive Global Markets Product Knowledge {MBS/ABS, UST, Agency, Corporate Bonds, Repo, Tri-Party, Derivatives, ETFs, Equities, etc.}
Complete understanding of trade capture, trade life-cycle, P&L, & risk concepts within Global Markets
Strong SQL proficiency
Highly skilled in Microsoft Visio, Powerpoint, & Excel applications a must
Attention to detail and thoroughness

Front Office Receptioninst Resume Examples & Samples

Answer phones and operate a switchboard
Contributes to team effort by accomplishing related results as needed
Booking of Boardrooms
Assist with coordinating travel bookings
Assist with administrative overflow and special projects from other departments as needed
MS office tools skills
Planning and Organization skills
Sound problem solving skills
Strong analytical and numeracy skills
Eagerness to learn and grow in role
Syspro ( would be an advantage)
Adhering to principles and values
Persuading and influencing
Presenting and communicating information
Applying expertise
Delivering results and meeting customer expectations
Following instructions and procedures
Coping with pressure and setbacks

Front Office Applications Planner Resume Examples & Samples

Responsible for the work flow of all projects
Interact with customers both internal and external to gather project requirements and act as liaison between customer and design team
Simultaneously lead several complex projects with varied, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management
Communicate job status information to all team members
Promote smooth workflow and communication between departments
Ensure workflow progresses efficiently and projects/staff are organized as priorities shift
Maintain job tracking and time keeping database
Maintain and update project scheduling report and run weekly status meetings
Help enhance and improve department processes
Communicate project funding status and deliverables for project readiness
The ability to generate detailed project scheduling reporting (including number of hours estimated, the requested release timeframe and the current funding status of the project., etc.)
The ability to work in a matrix environment across cross functional teams
Workflow design, implementation and management experience
Undergraduate degree or equivalent experience (Project Planning)
2+ years of IT Project Management experience
4+ years of data gathering/analysis and business requirements
Intermediate experience with Excel (i.e. Sort, Analyze Data, Create Formulas)
Experience facilitating meetings
2+ years of working with all aspects of the System Development Life Cycle
Proficiency with MS Office (Including Word, Outlook, PowerPoint, Access)
Advanced Excel Knowledge (pivot tables)
Proficiency with MS Visio

Front Office Non-financial Risk Manager Resume Examples & Samples

Ensure meaningful and quality metrics at the business unit and (aggregated) at the divisional level
Ensure that the right metrics are displayed within management information; are presented to the right forums and committees; and that the escalation process is best-in-class
Serve as a culture ambassador for Global Markets Non-Financial Risk to help ensure a high level of awareness of NFR Event Escalation and Recording Procedures

Front Office Rooms Specialist Resume Examples & Samples

Provide information to any guest or visitor
Provide basic concierge service
Process express checkouts and handle request for late checkouts
Process all payments while adhering to all cashiering procedures
Block rooms and pre-register designated guest and prepare key packets
Issue and ensure security of keys
Communicate pertinent guest information to designated departments i.e. special request, and organizing amenities for delivery
Resolve discrepancies on room status reports with Housekeeping
Input all guests request and departmental request promptly and accurately into the HotSos response system
Coordinates and assigns dispatching work orders to the appropriate department
Inputs all guests wake up calls as requested
Handles internal and external calls
Perform other duties, task and special projects as assigned
Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall professional appearance
Must be conscious of cultural differences and have the ability to promote positive relations with fellow colleagues
Ability to work in fast paced environment with attention to details
Ability to prioritize, organize and follow-up
Ability to focus on guest needs, remaining calm and courteous
Ability to maintain confidentiality of all guest and hotel information
Ability to remain stationary at assigned post for extended period of time (standing)
Ability to adhere to hotels grooming standards; policy and procedures

Franchised Director of Front Office Resume Examples & Samples

Be knowledgeable of all Front Office, Bellstand, Concierge, Valet and AYS/DTS operations
Possess effective influence and decision making skills
Possess strong problem-solving skills
Possess financial management skills (credit assessments, ability to read P&L statements, develop budgets, plan capital needs)
Ability to develop and maintain relationships with associates, vendors and customers
Be knowledge of overall hotel operations as the affect department
Possess effective conflict management skills
Possess strong customer and associate relation skills
Possess strong training skills
Be knowledgeable of purchasing, inventory controls, supplies and equipment

Duty Manager, Front Office Resume Examples & Samples

Ensure the safety, security and loss control policies and procedures are compiled within the hotel
Provide direction and leadership to the HEAT (Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance
Maintain visible image of management at all times
Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints
Ensure documentation of all guest related issues using FCS log
Meet, greet and room VIPs and making courtesy calls to guests
Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills
Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float
Coach and train colleagues and carry out disciplinary actions when necessary
Attend scheduled meetings, departmental and interdepartmental meetings
Co-ordinate full house activities, handle pledge relocations of guests
Control hotel room inventory and manage room availability for check in
Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently
Queue management
Complete any collateral assignment
Minimum Diploma in related field, or University degree
Minimum 3 years of Hotel Front Office experience
Sound Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera would be of advantage
Good guest interaction skills
Good listening skills
Sound decision making
Leadership /People management

Agent, Front Office Resume Examples & Samples

Respond to each guest who approaches the Reception Desk
Proficiency in English (verbal and written), second language an asset
Computer literate in Microsoft Window applications an asset

Senior Team Member / Executive, Front Office Resume Examples & Samples

Greet, check in and check outs and settle guest accounts while ensuring all service standards are followed
Previous customer related experience of atleast an year is neccessary
Previous PMS experience an asset
Must be flexible in terms of working hours

Front Office Representative Resume Examples & Samples

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to what remedies are appropriate
Experience in Opera system preferential
Works well independently or as part of a team
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
Working knowledge of computer and math skills

Front Office Representative Resume Examples & Samples

Provide 100% Guest Satisfaction through efficient and effective guest interactions
Assist guests at check-in and check-out
Process guest credit at check-in
Record special billing instructions
Handle cash transactions
Help guests resolve any issues that may occur during stay
Coordinate with other departments as needed to assure quality service
Promote hotel attractions & services
Keep current on local attractions and events

Mgr-front Office Resume Examples & Samples

Trains, cross –trains, and retrains all front office Associates
Participates in the selection of front office Associates
Schedules the front office staff
Supervises workload during shifts
Evaluates the job performance if each front office employee
Maintains working relationships and communicates with all departments
Verifies that accurate room status information is maintained and properly communicated
Resolves guest problems quickly, efficiently, and courteously
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate Associates
Works within the allocated budget for the front office
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager
Enforces all cash-handling, check-cashing, and credit policies
Conducts regularly scheduled meetings of front office Associates
Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times
Upholds Delaware North’s GuestPath Standards
Prepare performance reports related to front office
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc
Ensure implementation of all hotel policies and house rules
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
Prepare revenue and occupancy forecasting
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Monitor all V.I.P 's special guests and requests
Review daily front office work and activity reports generated by Night Audit
Review Front office log book and Guest feedback forms on a daily basis

Front Office Team Member Resume Examples & Samples

Accessible to beginners, with on-the-job training
Knowledge of the hospitality sector
Computer literate: desktop applications and internet
Fluent in the national language, good working knowledge of English
Good listening and analytical skills, attentive
Confident speaking skills
Hotix

Front Office Trainee Resume Examples & Samples

To attend all guests approaching the front desk for check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards policies and procedures
To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service
To personally greet and escort the guests rather than pointing out directions
To respect the privacy of the guests and the confidentiality of the information
Having attended the internal Priority and Resolution Training course whenever assistance is needed
To call the supervisor or manager for advice if an approval is required
To share daily activity highlights with the supervisor and manager including internal and external guest opportunities
To be aware of and to report all guest comments or complaints
To be aware of all VIPs visiting or staying in the hotel
To maintain an accurate Guest History and to pre-register all recurring guests
To do a proper cashier closer and to ensure a complete handover between the shifts
To be aware of forged currency and travelers checks and to respect all the financial and audit procedures
To check the departure lists and to ensure check-out times are respected
To monitor rooms status and discrepancies
To properly use all the equipment and property management system, to have a perfect knowledge of the set ups
To strictly respect the room keys and master keys policy and procedures
To daily follow the check lists
To respect schedules, terms and deadlines as agreed with the Management
To daily read the F/O logbook, to update it and to sign it
To be aware of all hotel facilities operating timing and to promote the internal activities and events
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise
To be updated with the latest administrative, organizational, operational or other changes and news
To follow the Brand Standards of the Front Office
To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity
To promote the Le Club Accorhotels, the membership program
To maintain an atmosphere of high morale and a happy working relationship among the team
To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards
To provide friendly, courteous and professional service at all times
To maintain good working relationships with colleagues and all other departments
To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
To comply with local legislation as required
To respond to any changes in the department as dictated by the needs of the hotel
To be flexible and extend job duties and to carry out any other reasonable duties and responsibilities within the job capability as assigned to meet business demands and guest service needs
To attend training and meetings as and when required

100

Gso-front Office Resume Examples & Samples

Diploma/qualification in Hospitality or Tourism Management
At least, over 1 year work experience as GSO - Front Office
Excellent in both Korean and English
Dealing with Opera system

101

Franchised Manager of Front Office Resume Examples & Samples

Organizational Capability -Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
Financial Procedures- Knowledge of policies and procedures involved in processing different types of sales transactions and payment methods, including cash, credit cards, personal checks, traveler checks, regional and national promotions, coupons, gift certificates/cards, city ledgers or store credit as well as knowledge of laws and regulations regarding the selling of restricted items (e.g., over-the-counter medications, alcohol, and tobacco products). This includes knowledge of necessary security checks (e.g., verifying identification) required for various payment methods and local financial regulation (e.g., anti-money laundry, exchange rates, etc.)
Payment Process - Knowledge of policies and procedures involved in managing and processing different types of sales transactions and payment methods including credit cards approval and declines, personal checks, traveler checks, coupons, gift certificates/cards, e-certificates for Marriott Rewards program, wholesaler vouchers, and direct bills. This includes knowledge of necessary security checks (e.g., verifying identification) for various payment methods
Front Desk -Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e., MGS, MARSHA, PMS, Fidelio Opera, FOSSE, Call Accounting, Voicemail, Movies, Key); vendors, products, services, and merchandise; front desk supply management; room inventory management
Problem Resolution-Ability to record, track and resolve guest problems via property software (i.e. Guestware, FOSSE, etc.) handle emergencies, and effectively deal with customer issues and complaints
Basic Competencies-Fundamental competencies required for accomplishing basic work activities
Basic Computer Skills -Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences
Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents
Writing -Communicates effectively in writing as appropriate for the needs of the audience

102

Lit-rooms Front Office Resume Examples & Samples

Obtain an overall understanding of the hospitality industry
Learn the company’s quality standards
Become familiarized with the day to day operations
Understand the basic functions of various departments that play a key role in the divisions’ success
Participate in the company’s leadership training courses
Attend all required leadership meetings
Gain an understanding of the overall hotel operation by training in the core areas of the operation, including the following departments
O Human Resources
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! You must also have the ability and willingness to travel to multiple properties to learn the most this innovative company has to offer and relocate upon completion of the program so you can be placed in the next available exciting leadership position within our dynamic company
Experience. A Bachelor’s degree in Hospitality or equivalent and enthusiasm for interacting with a diverse team of passionate people, and providing authentic experiences and distinctively different service to others in a team oriented environment
People Person. The best part of this job is creating and building lasting relationships with our guests and team members
Great communicator. The ability to communicate effectively in English both verbally and through excellent written communication

103

Futures Front Office Business Analyst Resume Examples & Samples

Inter-regional responsibilities – e.g. responsible for delivering projects for stakeholders in all regions
Collaboration with the business at a senior level – this programme has detailed Director level interaction with the business on a daily basis as our business partners go through a process of discovery about the detail of the design and implementation
Collaboration with global partners – e.g. manage the dependencies on other IT groups, e.g. Infrastructure and Equities technology
Strong understanding of the FIX Protocol is required in ETD or Equities space
Experience in analysis/design/implementation of successful projects in Front Office area
Understanding of compliance and regulatory requirements for Front Office is required
Experience of defining/documenting business strategies/requirements
Ability to learn/understand technical implications of system design
Team player in solid/matrix reporting organisations
Willingness to ask questions, challenge the process and seek out answers
Ability to work independently, multi-task, take ownership and drive strategy
Educated to degree standard preferable

104

Business Consultant Front Office Resume Examples & Samples

Your main mission will consist in building and deploying state-of-the-art solutions based on SimCorp Dimension’s Front Office modules at our clients: Order Management, Portfolio Management, Investment Structures and Compliance Management
You will participate in all aspects of SimCorp Dimension implementation lifecycle, including analysis and design, configuration, integration, training working in a project team of SimCorp Consultants
Your experience gained on the software package will enable you to widen your fields of expertise on other subjects covered by the solution (Risk Management, Middle Office and Accounting)
You conduct workshops to explore client requirements working with clients and SimCorp’s team to help capture, define and suggest the most adapted solutions of configuration of the software
You assist SimCorp’s clients to model their business processes within SimCorp Dimension
You set up prototypes to verify requirements
Depending on the size of the team project, you might mentor junior consultants
You advise on process improvements through better use of Dimension
You are responsible to improve and document best practices
You constantly expand your knowledge of SimCorp Dimension and the clients’ business in order to ensure that clients gets the optimal configuration and workflows

105

Business Consultant, Front Office Resume Examples & Samples

You conduct workshops to explore client requirements working with clients and SimCorp's team to help capture, define and suggest the most adapted solutions of configuration of the software
You participate to implementation project meetings
You escalate critical information/issues to your management
Depending on the size of the team project, you might mentor junior consultants You advise on process improvements through better use of Dimension
You're responsible to improve and document best practices for implementations
You constantly expand your knowledge of SimCorp Dimension and the clients' business in order to ensure that clients gets the optimal configuration and workflow

106

Director, Front Office Operations Resume Examples & Samples

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful manner
Minimum of 1 year previous proven managerial experience
Must have the ability to handle a multitude of tasks and Guest requests
Knowledge of Property Management System an asset

107

Front Office Night Manager Resume Examples & Samples

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Act as Manager on Duty and on behalf of the General Manager in his/her absence
Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
Oversee preparation of daily summary reports
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward

108

Front Office Internship Resume Examples & Samples

Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist other departments wherever necessary and maintain good working relationships with Team Members
Languages: Spanish ( advance level ) and English ( advance level ). A third language could be an incentive

109

Coordinator Front Office Resume Examples & Samples

Coordinate department projects, as needed
Oversee maintenance of office equipment
Track Guest Comment Cards and feedback

110

Assistant Director of Front Office Resume Examples & Samples

Requirement 3
Preferred 1
Preferred 2
Preferred 3

111

Oversight & Control Team-front Office Supervision Resume Examples & Samples

Regulatory Response management programs
Strategic and transformational programs with front office ownership
Drafting project plan, business requirements
Manage communication of status updates to stakeholders and Senior Management through presentations and reports used in different forums. Build and maintain working relationships with stakeholders in the different businesses our team supports (e.g., Equities, Fixed Income, Commodities, F&O, Treasury Services, Investor Services) and functions (e.g. Legal, Tax, Finance, Operations, etc.)
Partner with stakeholders, providing guidance and analysis, helping identify, manage and escalate issues/risks/dependencies and facilitating communication across teams
Coordinate working group meetings, setting the agenda, preparing meeting materials, documenting minutes and ensuring clear ownership of action items
Coordinate, plan and oversee the execution of testing across all lines of business
Experienced in business process project experience
Strategic thinking and leadership skills
Attention to detail and ability to work independently
Ability to thrive in a changing work environment
Ability to execute tasks under aggressive targets and effectively manage to changes in plan
Basic knowledge of securities and derivative products will be helpful
Excellent working knowledge of MS Excel (pivot tables, v-lookups, etc.) and PowerPoint, and Microsoft Project desirable
Knowledge of Investment Bank businesses and high-level transaction flow

112

Software Engineer Front Office Market Data-associate Resume Examples & Samples

You will work collaboratively with the local and extended global team as well as taking the initiative to solve problems to deliver the required functionality including both tactical and strategic initiatives. You will be required to work with the trading desk and strategists to help define requirements, specifications as well as the implementation
You should drive and manage projects through the full software development lifecycle to completion
You will design and develop solutions for market data tools and infrastructure in the Scala framework
You will need to participate in support rota to provide help for our system users and ensure production environment stability
Strong Java development experience
Knowledge and understanding of basic standard design patterns
Knowledge of Linux / Unix tools and development environments
Knowledge / experience of Scala development
Knowledge / experience of C# development
Experience of project / delivery management

113

Asset Management Front Office IT Specialist Resume Examples & Samples

Business Analyst and Support for Asset Management Front Office teams
As a member of IT, work according to UBP standards and methods
Build a strong working relationship with AM business Front and Middle office users and managers
Understand and support strategic initiatives
Keywords are: Analysis, Documentation, Test, Support
Responsible for the health of main front office system
Understand and manage the business workflows as well as technical data flows for the whole investment platform
Product and project documentation and testing
Manage relationship with software vendor
Five year minimum experience in an IT or business processes team of an Asset Management, or Investment services company
Experienced IT professional
Excellent knowledge of portfolio management systems and execution platforms
Complex Financial instruments : high yield universe, convertibles, listed and OTC derivatives, equities
Excellent English, written and verbal
As hands-on work is required, some technical skills are a must-have
Understand IT Impacts of business requirements
Project delivery methodologies
Some technical skills are a must-have
Thinkfolio expert
Expertise on Market Data standards: Bloomberg, Reuters Datastream, Telekurs, Factset
Master usual Business analysis tools: SQL, VB, VBA, Windows
Team player, transparent reporting is required
Delivery oriented, Analytical mindset
Requires hands-on mindset and capabilities
Able to achieve In-depth expertise on a wide range of subjects from investment to compliance
Manage long term vs short term business requirements
Education: Engineer level or equivalent

114

Front Office Team Member Day / Night Resume Examples & Samples

Welcomes guests as soon as they arrive with due care and attention
Helps encourage customer loyalty by developing friendly, personalised relationships
Conveys the hotel image
Helps bring certain brand concepts to life on a day-to-day basis ( e.g. Le Club)
Respects the reservation commitments in full
Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Applies the procedures of internal audit
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
Ensures that all guest documentation is up-to-date and available
Handle reservations calls in absence of Reservations staff"

115

Technology Manager Front Office Emerging Markets Equity Resume Examples & Samples

Understanding our single and multi-process algo/automation container and acting as the team’s C# and Java/tech champion in London
Working on the newly built Delta One System (DOS)
Gathering user requirements for the new Graphical User Interface (GUI) and designing utilities for performance and scalability evaluation
Developing new business features in line with aggressive front-office expectations, covering EM market making and principle equity automation strategies/systems
Developing infrastructure components to support process automation, algo and data use-cases for market making, automated trading & capital commitment
Analysing and improving via automation our technology, quality, reliability and delivery
Participating in level 3 support for systematic trading applications for EM
Collaborating closely with the Global Team Leads and Developers
Actively participating in the established development process and helping us improve
Owning the changes and being accountable for front to back deliveries
Testing and ensuring your work is high quality and helping others to attain the same
Taking ownership of work and caring about our success
Expert Core Java and C#
Good Unix + scripting
Experience of sell-side equities, cash workflow or Exchange Trade Fund (ETF) trading (beneficial)
Highly numerate
Skills in C# and WFP/LBM (beneficial)
Skills in LMB/UMDS (beneficial)
Emerging market equity exposure (beneficial)
A self starter, keen to learn, teach and improve
Able to treat others with respect and be intellectually curious
Productive, experienced and pragmatic
Able to thrive and work under pressure, even in a complex and fast environment
A great communicator and team player

116

Assistant Director of Front Office Resume Examples & Samples

Champion, promote and successfully track departmental and organizational initiatives e.g. upsell programs, Destination Delivers Program, etc
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
Ability to satisfactorily communicate in English with guests, management, co-workers and vendors
Computer knowledge in Windows environment as well as proficiency in property management system
Experience with cost controls and yield management
Ability to work a variety of varying schedules to include AM, PM, Overnight, Weekends & Holidays
Interpersonal skills and the ability to work well with co-workers and the public
Overnight experience
Endure various physical movements throughout the work areas
Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage

117

Assistant Director of Front Office Resume Examples & Samples

At least 2 to 3 years experience as Front Desk Manager experience required
Union experience required
Must possess strong communication skills and demonstrate leadership abilities

118

IT Front Office Service Coordinator Resume Examples & Samples

Support the identification of development strategies for the global support model (standardization and consistent integration of Brand / Region / Country specificities)
Coordinate integration of new brands in the POS application strategy under the supervision of the POS Applications Manager
Coordinate resources (vendor and consulting companies) under the supervision of the Front Office Operations Manager
Coordinate Help Desk Level 2 support, ensured by a global partner relying on distributed teams to cover 24/7 service worldwide, and relationship with Regions
Proactively identify and recommend process improvements
Coordinate and follow-up incidents resolution with Brands
Coordinate the technical part of the QA, UAT and Roll-out activities in the application maintenance perimeter
Proactively report in a synthetic way status of projects, key issues, changes, problems and proposed solutions to Front Office Operations Manager or projects teams
Monitor and ensure Help Desk Level 2 support SLAs are respected

119

Director of Front Office Resume Examples & Samples

Motivate, coach, counsel and discipline all Front Office Team Members
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities
Must be able to work, varied shifts and flexible schedules
Aspirational and creative leadership abilities preferred
5+ years senior hotel operations management experience; full service luxury hotels strongly preferred
Individual should be prepared for growth and development to a Director of Rooms for our growing company

120

Front Office Representative Resume Examples & Samples

Ensuring a delightful, seamless arrival and departure experience
Handling all guest compliments, comments, observations and challenges in a timely manner and effectively achieving full guest satisfaction
Processing guest charges and payments accurately
Working with all Front of House colleagues achieving continuous, seamless service
Encouraging day to day up-selling of guest accommodations

121

Front Office Trainee Resume Examples & Samples

The student must be enrolled in an University/School program in order to be eligible for this position
At the moment of the final interview the student must provide a permit that allows him to perform an internship in Europe or an European passport
Good level of English is mandatory (Italian language knowledge would be a plus)
Time Frames: this is a 6 Months Internship in between March and October 2017

122

Front Office Resume Examples & Samples

Leads and supports all guest experience initiatives at the property
Supports GM in driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience
Reviews guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders (at a minimum once a week)
Represents guest experience / be the voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise
Conduct guest experience management overview induction for new hires and thorough induction on guest experience for all new Department Heads/Managers within the first month of employment
Conducts a weekly guest experience meeting with individual Department Heads, communicates performance, supports and pushes Management Action Plan efforts
Bachelor’s Degree in Hospitality/HR or related areas
Strong user knowledge of Microsoft Outlook and Microsoft Office tools
Experience in 5-star Luxury Hospitality required
Strong background in hotel operations; (minimum of 5 years in hotel operations including at least 2 years of Duty Manager / Assistant Manager position)

123

Director of Front Office Resume Examples & Samples

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Clear concise written and verbal communication skills in English
Must have excellent organizational, interpersonal and administrative skills

124

Front Office Team Member Resume Examples & Samples

Welcome the guests, whether on the phone or in the hotel, and ensure that the check-in and checkout procedure is handled very well
Ensure that the handling of a reservation for the hotel or other hotels in the Group is done with complete professionalism. Provide the reservations service using the Accor Group computer system (Resa web)
Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the company
Responsible for petty cash float provided for your shift and cashiering procedures in the department
Calculate the guest bills and prepare “debtors” billings, including details provided by other hotel outlets
Promote Accor’s Loyalty programme Le Club
Have knowledge of the pricing policy of the hotel and strive to optimise the revenue at all times
Prepare a guest file when using the check-in procedure in the computer system
Provide wake-up calls as requested by the guests
Forward all relevant information to the other departments in the hotel
Check the remaining departures and make sure that the corresponding bills are ready and correct with the supporting documentary proof
Prepare lists of arrivals, departures, residents and VIPs
Prepare debtors files for the accounts Department
Check the reports for Head Housekeeper and notify him/her of any discrepancies

125

Front Office Welcomer Resume Examples & Samples

An outgoing and approachable nature and ability to build relationships – must LOVE welcoming our guests
Attention to detail and ability to think outside of the square, always seeking ways of adding a personal touch to our guests’ experience
Exceptional personal presentation, articulate verbal communication and excellent telephone manner
Training new recruits – mostly Guest Services Officers (GSO’s)
Shift supervision across the Front Office area
Ensuring all guest queries, feedback and concerns are actioned appropriately
Liaising with all hotel departments, to ensure all necessary follow up is conducted
Leading a Front Office team to display the Pullman Auckland service standards at all times
Assisting in driving the guest loyalty and up sell programmes and initiatives within the team

126

Front Office Business Analyst Resume Examples & Samples

Engage in the rollout of a new front office system
Define project scope, objectives and governance in collaboration with senior management and stakeholders
Gather, document and analyze requirements drawing on subject matters specialists from all impacted departments in scope
Conduct As-Is and To-Be modelling on all impacted systems and processes
Identify and manage project dependencies and escalate critical situations where appropriate
Define the test strategy and coordinate users across multiple departments in integration, functional, performance and user acceptance testing

127

Front Office Night Manager Resume Examples & Samples

Responsible for efficiency of all staffs
Ensure all checklists are completed
Ensure all employees are at proper stations by doing walk-through
Complete day end reports and activity reports
Follow sellout procedure to ensure highest occupancy
Monitor PBX department closely in order to ensure efficiency on wake-up calls
Maintain direct contact with security officer via walkie-talkie and be able to respond immediately to emergencies following correct emergency procedures
Ensure completion of audit, report distribution, and preparation for new day
Maintain key control and perform key inventories
Train all overnight staff following manuals and procedures
Communicate problems and concerns to Executive Assistant Manager
Perform other duties as required
Flexibility to work overnight
Management level training

128

Director of Front Office Resume Examples & Samples

University/College degree in a related discipline an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable

129

Director of Front Office Operations Resume Examples & Samples

Oversees the day to day operation of the Front Office Department, communicates daily with all departments regarding rooms, groups, maintenance issues and housekeeping
Continuously evaluates the performance of Front Office Management and staff taking corrective actions when necessary. Communicates effectively and genuinely with guests, team members and other departments
Maintains a friendly and caring demeanor at all times in a fast pace environment
Demonstrate teamwork by cooperating and assisting colleagues as needed
Schedules guest service agents, lobby and door staff, concierge and James Assistants (PBX)
Manages and oversees team member reviews, training and development of staff to achieve James Hotel service quality standards
Oversees packaging procedures, from receiving to delivering to the guests
Oversees and participates in guest registration
Oversees all functions involving the house car
Motivates staff and establishes a productive environment
Achieves budgeted revenues and expenses and maximizes profitability related to the rooms department
Assists hotel manager with forecasts and budgets
Assists revenue management with the implementation and execution of programs to ensure The James West Hollywood - Sunset room occupancy and Average Daily Rate objectives are met
Analyzes and generates reports and communicates information to team members and appropriate departments
Is knowledgeable of hotel property, amenities, area attractions and transportation
Maintains correct procedures for hotel accounting, credit control and handling of financial transactions
Oversees Night Audit procedures
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image
Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction
Follows The James West Hollywood - Sunset company policies and procedures and is able to effectively communicate the to team members
Aggressively recruits and staff’s department using James Hotels company hiring standards (i.e. reference checks, evaluations and team interviews)
Conducts training classes regarding safety, security, department procedures and service guidelines
Fulfills Manager on Duty Shifts
Leads monthly department meetings
Has specialized knowledge of OPERA property management system
Guest centric oriented
Knowledge about the area
Strong Oral and written communication skills
Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
Ability to lead and motivate staff
Able to work nights, weekends and holidays when business needs dictates
Able to work in fast paced, stressful environment
May be required to be on call when away from work
Consistently strives for continuous improvement
Must be a creative and innovative thinker who can bring thoughts to actions with speed
Analytical approach to problem solving
Able to participate in sales related events, receptions, trade shows, client meetings etc
Bachelor’s degree (B.A.)
Minimum of three (3) years of progressive experience in Front Office in a supervisory position
Lifestyle/Luxury hotel experience preferred

130

Director, Front Office Resume Examples & Samples

Senior leader of the Front Office leadership team
Support the hotel Vitality Vision within the department and hotel
Demonstrate a commitment to personal guest service excellence
Ensure that Guest and Colleague concerns are resolved in a professional and timely manner
Review industry trends and competition for new and innovative product and service opportunities
Effective recruitment, selection, training and performance management for all positions within the department
Develop/update job descriptions, job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible
Develop a strong team through consistently effective leadership, operations and succession planning
Coach and mentor leaders and colleagues to allow them to exceed guest expectations and provide a path for career development within FRHI
Establish effective goals, measurements and action plans for the department in all pillars; Colleague Engagement, Guest Satisfaction and Financial results
Maximization of revenue streams
Member of the hotel revenue management team
Maintain department efficiency/productivity
Maintain company core standards for Front Office, Guest Services and Fairmont Gold
Work closely with the FRHI Loyalty Program committee ensuring guest expectations are met and exceeded
Execute departmental Health & Safety
Adhere to the crisis management and business continuity plans for the department
Coordinate available inventory with Housekeeping and Maintenance in order to move ahead with deep cleaning and preventative maintenance projects
Development of annual operations budget - expenses, staffing levels and productivity
Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required
Current or previous experience as a Director of Front Office
4-6 years of hotel revenue, front office and reservation experience required
5+ years of supervisory and management experience required
Previous 4-star/4-diamond hotel experience highly preferred
Highly motivated, organized, goal and results oriented individual who thrives under pressure
Proven ability to effectively lead, motivate and develop a team
Comprehensive knowledge of Front Office, Guest Services and Loyalty Program operations
Hospitality/Business Degree an asset

131

Assistant Director of Front Office Operations Resume Examples & Samples

Ability to multi-task, prioritize and work in a fast paced environment
Ability to create, implement and analyze manual and automated reports
Operational knowledge of reservations and national sales process
Knowledgeable of all corporate department functions
Comprehensive knowledge of Top Accounts for the Hotel and NYC markets
Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, Key Card and any Guest Response Systems
Strong oral and written communication, decision-making, organization and leadership skills
Ability to perform effectively under high pressure/volume, self-motivated, high energy and enthusiastic

132

Franchised Director, Front Office Resume Examples & Samples

At least 5 years of Front Office management in a high volume, luxury hotel environment
Two plus year's experience in guest service areas
Working knowledge in all aspects of Public Area & Housekeeping
Strong computer skills with Microsoft office, Outlook
Familiar with the Forbes and Mobil evaluation criteria
Professional written and verbal communication
Ability to effectively communicate in English
The ability to lead and work effectively with employees, and other department employees, guests, and management
Strong relationship skills
Knowledge of pertinent laws and regulations impacting housekeeping including OSHA
Title 26 knowledge

133

Team Leader, Ioo-front Office Reconciliations Resume Examples & Samples

Knowledge of the investment management/asset servicing industry, acquired through experience, is critical for this position
Demonstrated client servicing capabilities and excellent communication skills
Must be resilient to pressure and have the ability to adapt quickly
Accuracy and attention to details at all times, and effectively manage deadlines
Possess effective coaching/ training skills
Organizational skills are required to manage conflicting priorities and multi-task functions in a fast-paced team environment
Has understanding of regulation and risk environment as it applies to the team
Ability to work in partnership with Risk, Audit, Control and other internal groups
MS Office: Excel, Outlook and Word
Internet Explorer
Eagerness and creative attitude towards improving product offering as well as a desire to identify and implement process efficiencies
Ability to quickly understand new systems, both in-house and market data provider systems such as Bloomberg highly desirable

134

Front Office Workflow Solutions Specialist Resume Examples & Samples

Organize, maintain and execute a holistic roadmap for process changes within CIG to meet requirements defined by regulatory, client and internal requirements
Work with the IT liaison to drive strategic initiatives such as data governance, risk reporting, client reporting and vendor migration
Reduce operational risk through building processes and solutions while maintaining the flow of daily investment activities
Assume ownership of all operational duties related to the relationship with CS IT
Work with IT to develop a migration plan for MO services to a single platform provider (SS&C)

135

Front Office Management Trainee Resume Examples & Samples

Fluent English and Chinese (Mandarin)
Bachelor Degree of Hospitality Management
Ability to handle many tasks at the same time
Good social and interpersonal skills
Good written and oral communication in English & Chinese
Supervise the tasks at reception desk
Carry out general administration duties
Assist with the day to day running of the front Office department
Deal with the demands on the front desk, find suitable solutions
Carry out all necessary operations when guests arrive and depart (check-in/ check-out)
Carry out all necessary operations for the guest satisfactions
The ability to perform other tasks or projects as assigned by hotel management

136

Front Office Resume Examples & Samples

Undergraduate / Bachelor Degree in Business Management
Advanced IT knowledge (Excel, data analysis/query)
Clearly exhibited decision making capabilities
Very strong attention to details, ability to work under pressure and to manage time accordingly
Strong interpersonal and teamwork skills

137

Front Office Team Member Resume Examples & Samples

Checking guests in and out of the hotel in an efficient, courteous and professional manner
Ensuring that special requests are noted and fulfilled
Communicating with all departments regarding in house VIPs and any special requests/needs
Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
Interacting with hotel associates in a professional manner, assisting other departments with necessary information
Answering the telephone in a professional manner and assisting guests with any questions, directions, etc
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Listening and responding to guest inquiries using a positive, clear speaking voice
Maintaining an up to date working knowledge of all property amenities as well as any special events
Ability to handle stressful situations in a calm, professional manner
Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Must have the ability to work a varied schedule that may include evenings, nights, and weekends

138

Fixed Income Front Office Quant Resume Examples & Samples

Work with a senior quant in developing pricing models for complex repo transactions
Enhance models in our C++ quant library and integrate in our risk system
Document and test new/existing models with traders and with other various control groups, such as the Model Risk team
Work closely with technology on the Integration and migration of pricing, risk, and p&l functionality in the banks risk system
Ongoing desk support
Strong maths background
Good knowledge of options pricing theory, stochastic processes and probability theory
Strong C++/Python skills
A healthy interest in good software design principles

139

Front Office Trainee Resume Examples & Samples

Ability to input and access data in PC database
Ability to promote positive relations with all individuals who approach the Front Desk and by telephone
Ability to focus on guests' needs, remaining calm and courteous
Ability to think clearly, quickly and make concise decisions
Ability to focus on details, prioritize, organize and follow up
Ability to show initiative; work well under pressure of multiple arrivals/departures within any given period of time
Ability to maintain confidentiality of all guests and hotel information
Ability to ensure security of guest room access
Ability to work in a team and cooperate with other departments

140

Team Leader, Ioo-front Office Reconciliations Resume Examples & Samples

Lead and organise work
Ensure that the team is aligned to overall operations objectives
To ensure due oversight and controls over the daily processes covered by the team
To ensure due oversight and controls over the Bangalore processes. Maintenance of joint issue log. Chair weekly meetings to review this
Reconciliation has performed with 100% accuracy level and completed within expected timelines as defined in the SLA
Proactively manage workflow, adhering to agreed client SLA’s and turnaround times for resolution of queries
Assess exceptions and deviations from the standard support processes and takes appropriate action to ensure correct and timely processing
Conduct Procedure and work flow reviews to identify opportunities to increase efficiency. Identifies process improvements and service delivery using creative and proactive measures
Provide information on the status/progress of exceptions and resulting processes to other departments
Advise junior staff on resolution of problems
Manage the performance of employees within the team
Ensure team familiar with and understand requirements described in the Clients’ SLA’s, BCP’s etc.,
Manage and maintain Key Performance Indicators for the functional areas under their control
Escalate issues to onshore location when appropriate
Maintain training and talent matrix for the team

141

Front Office UI / UX Developer Resume Examples & Samples

Actively contribute as a member of the Scrum team, enabling the Product Owner to deliver the next generation of trading, analysis, and quant tools to Oil Front Office Traders. The development team is multi-functional and includes .NET and Java Developers, Solution Architects, Business Analysts, QA Engineers, etc
Contribute to the full SDLC, including analysis, design, development, testing, and maintenance of the system, business processes, data and interfaces
Understand, appreciate, and follow the Scrum framework, TDD, and BDD
Exceptional development skills in C# and .Net 4.5 framework
Strong User Interface design skills, ideally with WPF
Strong experience in solution design and building distributed systems
Strong understanding of messaging systems and protocols such as SOAP, HTTP, TCP
Strong business knowledge in Finance or Oil with understanding of products and derivatives
Good quantitative skills, with understanding of common derivative instruments, and the methods used to price them
Experience of Agile SDLCs including TDD
Experience of Team Foundation Server, Cruise Control/Buildforge/Hudson or other continuous integration tools
Strong numerical skills ideally with a numerate or computer sciences degree
Strong understanding of programming paradigms such as distributed architectures and multi-threaded programme design
Experience working in brownfield sites, where the work requires creating new solutions within an existing array of highly integrated systems
Experience working on a global, geographically dispersed team

142

Front Office Cashier Resume Examples & Samples

Required to operate ticket machines and handle large cash amounts
Required to work with Children in the Pups Den and perform all duties related to that position (child check in and out procedures, cashiering, ski adjustments, babysitting, etc.)
Required to have physical capacity to work in snow and assist with ski school
Required to work the NASTAR course in all weather conditions
Must be well groomed, courteous, and work well with the public
Perform assigned duties as necessary by management
Required to have 6 months previous cash handling experience
Required to possess a current Standard First Aid card and a current CPR card
Must have prior experience with adding machine, computer and phones
Required to stand, bend twist and walk during the entire length of shift
Required to obtain Babysitting certification. For more information please visit http://www.redcross.org/take-a-class/program-highlights/babysitting-caregiving
Required to maintain a professional manner while working under pressure

143

Front Office Resume Examples & Samples

To be completely familiar with the hotel procedures, policies and Service Standards related to guest service
To develop a fine reputation for Crowne Plaza Abu Dhabi ensuring that its policies, products and services are acceptable to the guests
To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc
To strictly adhere to Crowne Plaza Abu Dhabi Service Standards at all times
To be fully aware of fire Safety procedures and evacuation plan
To attend all training programmes as per Hotel or Department training plan
To maintain a discreet and confidential attitude to all guests information
To continuously promote IHG Rewards and enrol new members
To provide a willing, warm and timely response to all guests requests
To provide a professional image through appearance, behaviour and punctuality following the company policy of hygiene and grooming
To ensure guest safety and security at all times and to report any observations in this regard
To serve as an information consultant on services and facilities of the hotel, and to be aware of the local area (i.e. Tourist attractions, landmarks etc.) and happenings

144

Front Office Reception Supervisor Resume Examples & Samples

Checks and ensures that all blocked rooms are vacant, clean and with full amenities prior to guest’s arrival
Anticipates bulk check in and check out and ensures that everything goes smoothly and accurately
Checks and reviews additional bookings and ensures that there will be enough available rooms
Provides training for the new staff
Maintains the cleanliness and order of the working area and ensures that all stocks are properly replenished
Performs administrative tasks and resolve all outstanding issues
Minimum 2 year’s experience in a 5* Hotel on the same role

145

Front Office Management Trainee Resume Examples & Samples

Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
A good command of German and English

146

Director of Front Office Operations Resume Examples & Samples

Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Resolve guest issues and concerns to guest satisfaction

147

Front Office Risk Infrastructure Developer Resume Examples & Samples

Strong communication skills, able to derive requirements and express them effectively
Track record of delivery in technically challenging projects in either Java or C++
Interest in functional programming

148

Supervisor Front Office Resume Examples & Samples

A minimum of five years’ experience in physician office billing & coding activities (OB/GYN or General Surgery specialist office experience strongly desired)
Must be skilled in common software products used in billing, coding, and reimbursement processes in physician offices as well as CPT & ICD coding methodologies
Must be able to command a reasonable knowledge of medical terminology, anatomy and physiology
Certification in physician coding desired, e.g. CPC or CCS-P designation

149

Front Office Management Trainee Resume Examples & Samples

Guest Relation by provide high quality service to guest, communicates politely and display to guests and internal customers
To assist Management in increasing customer satisfaction
To assist guests and ensure their stay is comfortable and an experience to remember
Contribute to overall operational efficiency by performing relevant duties as assigned (to include but not limited to check-In, check-out, guest billing, etc.)
Communicates to his/her superior any difficulties guest or internal customer and other relevant information
Establishes and maintains effective employee working relationships
Attends and participates in daily briefings and other meetings as scheduled
Attends and participates in training sessions as scheduled
Implements the hotel and department regulations policies and procedures including but not limited to: House Rules and Regulation, Health and Safety, Grooming, Quality, Hygiene and Cleanliness
Performs related duties and special projects as assigned

150

Front Office & Welcome Manager Resume Examples & Samples

Minimum 3 years previous luxury / upscale hotel experience in a related field
Pre-opening previous experience in Middle East Upscale/Luxury Brand is a plus
Good understanding and ability to implement revenue management and / or yield strategies
Fidélio
Micros
Fully responsible for the supervision, training and performance of all front office and Executive Lounge, and day to day administration of the department
Assist the hotel operation, ensuring delivery of exceptional guest service & ensure prompt resolution of guest complaints
Ensure Regular Guests and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program

151

Internship Front Office Resume Examples & Samples

Check-in and check-out of guests according to the Brand Standards of the Marriott Hotel group
Covering all shifts (morning, evening and night) to get to know the Front Office department
Registering of Marriott Rewards members to create loyalty with our guests
Active in up-selling of guests which has a financial reward for you as an associate
Handle guest complaints and requests of our guests and follow up on this
Recognize and prepare the stay of our loyal guests
Assisting the Front Office Supervisor with daily tasks according to the check lists
Get to know other departments of Front Office (At Your Service, Guest relations and Concierge
Being up-to-date with Opera and gaining knowledge of the reservation system MARSHA
Student of the hotel school or other relevant education
Team player
Service-orientated
Independent
Administrative skills and punctual
Good communicative and social skills
Fluent in English and preferably more languages
Flexible in working different shifts (AM/PM/Night)

152

Mgr-front Office Resume Examples & Samples

Degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related professional area
Minimum 5 years’ experience in managerial Level in front office
Preferred to have MEA experience
GCC Experience is an added advantage

153

Mgr-front Office Resume Examples & Samples

Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related professional area
Minimum 5 year's experience in managerial level in Front Office
Preferred to have MEA Experience

154

Assistant Director Front Office Operations Resume Examples & Samples

Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Previous hospitality experience
Must be able to speak, read, write, hear and understand the English language

155

Supervisor, Front Office Clinic Resume Examples & Samples

Supervises assigned personnel, which includes work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Is responsible for the employee’s output and conduct
Reviews daily productivity reports and takes appropriate action when necessary – i.e. coaching or disciplinary action as needed
Functions as a floater/back up for the front desk staff as necessary
Assists in development of front office procedures
Performs audits as needed on daily deposits to ensure that the the STRIC Facility Deposit/Cash Collections Procedures are being followed
Ensures that the staff follows Policy and Procedures for all Non-Insurance (Cash) Patients for the proper handling of financial arrangements prior to exam being performed and makes sure the staff is in compliance

156

Front Office Night Supervisor Resume Examples & Samples

Set a high example in regards to punctuality, appearance, attitude, leadership, Guest relations, observance of Hotel Policies and Procedures, loyalty to management and interdepartmental cooperation
Support company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives
Use discretion and tact when dealing with Guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel or its reputation
Check all the night audit reports and complete the end of day accurately and in a timely manner
Advise the Night Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons
Check the condition of the departure rooms and assist if required
Follow up with the Front Desk Agents in regards to any room discrepancies (skips, sleeps) and assist with their inspection
Ensure that the Police report is being done on a regular basis
Ensure all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates
Assist in the building of an efficient team of Colleagues by taking active interest in their welfare, safety and development
In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc
Ensure maximum safety for Guests and Colleagues during emergencies
Be fully trained in emergency procedures and to assist in carrying out any practice drills
Monitor the car park and driveway
Make regular rounds of the Hotel to ensure smooth operations in all areas
Take door reads when necessary
Authorize after hour distribution of keys, including dry stores and beverage stock
All complaints pertaining to the Nightclub are to be forwarded to the Nightclub Management
Supervise Front Desk Colleagues, assist in check in and checkouts
Perform any other related duties assigned to him/her by the Night Manager
Must speak Arabic
Knowledge of Opera and Microsoft Office
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties
Excellent written and verbal interpersonal and communication skills
Highest Guest service skills, talent and knowledge with the vision and ability to lead employees to excellence
Diploma in Hotel management an asset

157

Foreign Front Office Management Trainee Resume Examples & Samples

Must be regionally mobile
Graduates in any discipline or 3-year diploma education in hospitality and tourism or its equivalent
English fluency (communication skills) with good command in 1 local language

158

Eno-le-front Office Sourcing Resume Examples & Samples

Change experience in above is preferred, however BAU/ line experience with change exposure is also fine
If with change experience, it should as a Business Analyst in an SDLC environment (that is, should have acted as a bridge between Finance users and IT in a systems project), and not as a project manager or in a non-SDLC oriented change project
As a business analyst or as an end user, should have been involved in functional testing and should be willing to be involved in functional testing in this role as well
A decent understanding of the various investment bank trading products (equities, fixed income, repos, FX, OTC and exchange traded derivatives, loans, money markets etc) and the accounting related to these products is needed
Need to have some basic technical capabilities, that is ability to understand data flows, table structures and running SQLs

159

Daring Developer for Front Office Resume Examples & Samples

Show courage to suggest novel approaches to optimize the solutions for latency and data integrity
Drive our applications towards a more modern architecture
Develop of new features and bug-fixes for current solutions
Share your capital markets insights with your team, or being ready for a steep learning curve. Over time, there will be good possibilities for taking up different roles
Work with TeamCity, SonarCube, Grafana, VersionOne, VisualStudio/TFS, ReactiveExtensions, StatsD, Balsamiq - or enlighten us

160

Director of Front Office Resume Examples & Samples

Practice Paradise Point core values on a daily basis
Provide hands-on assistance to Bell Desk, Front Desk, Island Services and Instant Services staff during peak hours
Participate in all selection processes for front office staff including, recruitment, interview, and training

161

Director, Front Office Resume Examples & Samples

Manage day to day staffing requirements, plan and assign work, and establish performance and development goals for colleagues and leaders
Provide mentoring, coaching and regular feedback to help manage conflict and improve colleague performance
Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards
Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships; drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and take immediate actions to correct any deficiencies
Develop visionary proposals aimed at improving service climate, colleague moral, and shareholder return
Focus on system strategies in order to maximize revenue yield; focus on driving upsell revenue and maximizing rate lift
Lead and manage all aspects of the Front Office department and ensure all service standards are followed
Preferred experience in Hotel Management; 3+ years Front Office or Guest Service experience at management level
Must be able to work flexible shifts, including weekends and holidays
Computer literate in Microsoft Window applications required

162

Analyst, AM Front Office Supp Resume Examples & Samples

Knowledge of business functions and processes usually obtained through related work experience in the following areas: financial operations, portfolio and project management
Knowledge and concepts such as set up & maintenance of the securities, valuations and pricing would be an added advantage
A creative thinker with excellent analytical, communication and presentation skills
Should possess a relevant degree or educational background
Goal oriented team player willing to work with a global group of professionals across NTAM and Northern Trust as a whole
Working knowledge of Bloomberg would be preferred
0 to 3 years of experience in the financial management industry
Relevant experience would be an advantage

163

Supervisor, Front Office Resume Examples & Samples

Oversees the management of one or more of the following health center departments: Medical records, Registration/Front Desk, Appointment Center, Switchboard, Transcription
Oversees the front office functions for one or more of the following health center services or programs: Primary Care (Internal Medicine, Family Practice, Pedriatrics), Specialty Care (medical and surgical), Occupational Medicine Program, Urgent or Immediate Care, After-Hours Services (weekends or nights), Ancillary Services (Radiology or Physical Therapy)
Ensures department compliance with HealthCare Partners (HCP) and departmental policies and procedures
Monitors appointment availability and makes recommendations for improving access and provider productivity
Assists in the development and implementation of plans to improve patient satisfaction
Coordinates programs to orient new patients
Monitors expenditures and financial disbursements including the coordination of petty cash requests
Assists the Administrator with long-range planning projects
Takes responsibility for all operational functions of the health center in the absence of the Administrator as assigned
Provides staff supervision including hiring, training, motivating, evaluation, counseling and termination of employees as necessary
Participates in the development of policies and procedures
Implements new or updated policies and procedures to ensure compliance with changes
Functions as a liaison and maintains open communication for areas of responsibility with patients, providers, administration, other Supervisors and departments
Develops and implements departmental budgets, goals and required reports
Adheres to Universal Precautions at all times
Adheres to safety policies and procedures at all times
Supervisory skills
Bilingual in English and Spanish (may be required)

164

Mgr-front Office Resume Examples & Samples

Extensive knowledge of Front Desk, Bellstand, AYS and Concierge/Guest Services operational procedures
Ability to acquire and maintain relationships e.g., associates, customers, vendors
Knowledge of overall hotel operations as the affect department

165

Business Analyst eFX Front Office Trading Technology Resume Examples & Samples

Liaising with heads of trading desks, quants and other stake holders on all aspects of pricing, trade capture, risk management and hedging from both business and technology points of view
Gathering new requirements and analysing existing systems/flows to drive value adding solutions in the most cost effective way
Managing delivery of new functionality in an agile environment as well as support of existing systems using industry best practises
Effective communication of complex problems and testing issues with the business users
Producing well structured documentation covering design, project scope/estimaton, functional specifications, planning, test harnesses etc
Working across all aspects of the application suite to provide a balanced view of the applications and the business they serve
Working with other members of the team bringing previous experiences of technology to the team
Liaising with support teams to assist in diagnosing and resolving production issues, including some out-of-hours support
Experience in delivering high profile projects in a Front Office environment, i.e. managing, specifying, testing and implementation
Fluent in English, spoken and written
Investment Banking
Front Office
Algorithmic Trading
Fixed Income products and Foreign Exchange/Money Market Cash
Market Data
Market Risk
Trade Capture / Trade Pricing
Workflows of physical delivery of currencies and precious metals
Relevant degree (1st class or 2.1 attainment)
An aptitude for financial products/markets
Evidence of an IT career and/or recognised PM/BA qualification

166

Front Office Director Resume Examples & Samples

Prepare and conduct all front-of-house interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
Monitor oversold dates to ensure the maximization of rooms revenue
Ensure compliance effective training according to Highgate Hotel standards
Monitor and support Hyatt programs such as GEM and Gold Passport
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met
Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc
Conduct weekly meeting, including a monthly financial review
Perform performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
Monitor labor expenses through schedule approval process and ensure budgeted productivity
Prepare department heads for succession through development of their need areas
Prepare the Rooms Division annual budget, Communications and Other Income
Monitor proper operation Synergy MMS and ensure proper internal and external follow up to requests
Efficiently and professionally communicate with hotel staff
Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs
At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
Previous Front Office management experience is required
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Participate in M.O.D. coverage as required

167

Front Office Recruiing Coordinator Resume Examples & Samples

The Front Office Recruiting Coordinator assists with our Front Office management ensuring our staffing and project intake are effectively managed
The role will also include various job responsibilities largely dependent upon company's needs related to front office responsibilities
Execute on core recruitment processes, including managing the process, selection, offer, negotiation, closing and all administrative components on behalf of the hiring manager
Provide high-touch candidate care, including dispositioning and engaging candidates as appropriate and in a manner, that fosters transparency, simplicity, and respect
Maintain functional talent pipelines which result in top talent hired or contracted
Consult with Hiring Managers in evaluating and presenting candidates, offer negotiation, and overall process troubleshooting – including review and consultation of internal salary reference points, market compensation tables, and market intelligence to recommend offer package components
Demonstrate and apply knowledge of recruitment related employment laws, which includes underutilization criteria and providing gender and ethnicity information in accordance with regulations
Work with Recruiting Coordinator/administrator to initiate offer processing including background and drug screening
Work with business system liaisons for onboarding new resources
Demonstrate best practices and troubleshoot with team members
Demonstrate diversity awareness and utilize sourcing techniques that reach diverse population
3+ years recruiting experience
3+ years of Microsoft Excel experience
2+ years developing and managing talent pipelines
Prior planning or front office experience is a plus
Prior project management experience is a plus
Prior experience working in a finance role is a plus
Experience working in an Information Technology organization is a plus
Demonstrated ability to recruit on both a local and national level for a broad range of positions and with varying levels of senior leadership is required
Must possess the ability to develop and manage talent pipelines
Knowledgeable in various employment laws including those of EEO and AA guidelines

168

Front Office Overnight Manager Resume Examples & Samples

Knowledgeable of all market segments, management strategies and techniques
Ability to develop and deliver effective training
Comprehensive knowledge of Top Accounts for the Hotel, NYC markets, trends and all Affinia rates
Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, Key card and guest response systems
Consistently strives for continuous improvement while ensuring a high level of professionalism
Creative and innovative thinker who can bring thoughts to actions with speed
Analytical approach to problem solving, solutions-oriented
Proven team leader or displays high leadership potential with a high level of energy and motivation
Results oriented with an emphasis on both individual and team accountability
Direct experience in front office operations
Previous management experience or leadership role
Fire Safety Certificate
CLS knowledge
Fluency in one of the following languages: Spanish, French, Italian, Japanese or German
Provides an issue free work environment through motivation, support, empowerment and development for all personnel
Proactively strives to build positive working relationships through teamwork and clear communication
Ensures that all decisions and resulting actions are aligned with the Affinia policy of 100% guest satisfaction producing a high level of service
Has a strategic perspective by continuously developing our brand and integrating it into every aspect of the guest experience
Proactively participates in the comprehensive sales and marketing efforts
Updates / monitors daily payroll, ensuring all associates are punching in/out correctly
Creates front office schedules for associates to present for approval to Assistant Director of Front office or Director of Front Office
Oversees Cash and Bank handling procedures with all associates on a daily basis and ensures adherence to company standards
Conducts Arrival and Departure audits in all areas of the Front Office
Executes sell outs by aggressively managing room inventory for day of arrival
Assists Guests Service Agents as needed with unresolved problems which arise during the shift and takes a “hands on” approach with guest “check in” and “check out”
Provides updated room availability and rate information to guest service agents and other managers as directed
Ensures that the proper tools and supplies needed to do the job are available
Ensures that the following activities are completed during the shift

169

Front Office Night Supervisor Resume Examples & Samples

Supervising the operation in line with brand standards
Supporting goal setting and achievement for the Front Office team
Cash and Key security and control
Assisting in the creation of plans to maximise guest service
Controlling the hotel night audit in line with financial process and procedure

170

Front Office Technology Business Analyst With IT Experience for Muni Bonds for Sales & Trading Resume Examples & Samples

Partner with Senior Business stakeholders on the Muni Secondary Trading Technology platform to create roadmap and strategic planning
Facing off to all stakeholders – traders, sales, operations, risk managers, business controls and other technology teams to gather requirements and create business requirement and functional requirement documents
Document workflows and business logic related to data for consumption by end-users
To work with the business and be the point of contact for various projects
Identify and communicate project risks as they arise and escalate when appropriate
Adhoc reports as requested by the business or technology management
Deliver material/presentations to Senior Management, internal and external clients
Create, manage , track key drivers and metrics for Technology
Conduct ad hoc analysis and one-off reports
Comply with all governing rules, standards and guidelines
Other responsibilities as required
2+ years of experience as a Business Analyst
Proficiency with documentation tools like word, excel, visio and screen mock up software’s
Quick learner and navigates effectively in unfamiliar environments
Handle multiple projects and meet deadlines
Sees and recommends new ways to do things better
Work effectively independently
Strong Inter personal, analytical & problem solving skills
The candidate should be a self-starter with excellent communication skills and a willing team player
Ability to handle pressure should be a quick learner and should be able to multitask
Acute attention to detail and accuracy
Bachelor’s degree from an accredited university or college required in MIS, Mathematics, Statistics, Finance, Computer Science or related education

171

Front Office Desktop Developer, VP Resume Examples & Samples

Develop robust, performant sales systems including building new applications & enriching existing applications using the most suitable technology choices. Align development with the overall Spread trading strategy
Work across entire software development lifecycle – requirements gathering, design, implementation, testing, deployment, handover to operate teams
Convert and enhance complex trading workflows into intuitive user interfaces. Understand what makes a performant and desirable desktop experience
Enhance the team by demonstrating best practice throughout the software development lifecycle: testing, code review, accurate status reporting, focus on application resilience and “operability”
7-10+ years of experience with object oriented design and programming (Java, C++), multi-threaded programming and middleware technologies
Expert level experience with Oracle, preferably 7+ years
Strong analytical development skills, solid understanding of computer science fundamentals and experience in real-time, high performance applications
Creative, quick-thinking, pragmatic, with an aptitude for solving problems with technology and an ability to quickly translate requirements into a sound technical design and implementation
Web UI expertise (HTML and Flex), with a strong background in delivering enterprise level applications
Experience with SCM tools: Spring, Maven, Git
Unix/Linux command line and shell scripting
Proven organizational skills, decisive priority management, strong teamwork ethic, excellent verbal & written communication skills
Expert Knowledge of Fixed Income and in particular SPG /Credit
The ideal candidate will likely be qualified to degree level in Computer Science, Maths or related engineering discipline
Strong technology generalist – experience building highly performant and resilient enterprise applications used within a high performance/realtime environment
Experience working in a team with a strong software development process (build, test, deploy etc)

172

Front Office Director Resume Examples & Samples

Guides and oversees Front Desk Supervisors, Fairmont Gold and Night Audit supervisors
Provides managerial support for Reception, Fairmont Gold, Concierge in the daily operational duties for these areas
Ensures that the performance of the department is superior to the average regarding JDPower, EEI, RevPar and FPC results
Ability to recognize the guest service agents potential and ensure the effective use of their talents
Organizes and leads communication meetings
Participates in the recruitment, selection, training and development of all the colleagues at the front desk to insure productivity and guest satisfaction
Ensures that all the administrative tasks including pay, planning of schedules as well as performance evaluations are completed in the prescribed delays
Controls and provides feedback on labour and operational expenses
Develops the leadership and management skills of the team leaders and guest service agents
Works in accordance with all other departments of the hotel to ensure an exceptional guest experience
Oversees and maintains a healthy and safe working environment for guests and all staff members at all times. Ensures that colleagues work in a conscientious and prudent manner to avoid accidents
Encourages teamwork within the department and with other departments within the hotel
University degree or College diploma in Hotel Management is viewed as an asset
Minimum of 3 year’s experience as a front desk supervisor
This leader must possess strong management skills, excellent verbal skills and the capacity to work in an environment which asks for fast reactions and for a pointed sense of initiative in a group where the team spirit is essential
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
Knowledge of Property Manager is essential
Must be fluently bilingual (French/English)
Visa Requirements: Must be legally eligible to work in Canada

173

Front Office Lead Resume Examples & Samples

Admits patients into OccuSource or manually in accordance with client company protocols
Checks out patients either via Occusource or manually according to procedure and distributes records according to the Employers protocols
Maintains inventory of office supplies and printed forms
Manages dissemination of all paperwork to outside parties including non-injury paperwork, custody and control forms
Attends center staff meetings
Participates in ongoing training
Completes processing of patient referrals including accurate checkout, paperwork processing, patient education and communication with Client Support Services as required
Assists Center Administrator in managing daily administrative functions
Completes understanding and ability to perform in all aspects of front office operations
Effectively trains and guides new front office staff
Independently resolves center operation challenges without direction
Performs other duties, as assigned
1 2 years’ experience in a medical office environment
Knowledge and application of charge entry functions, charge entry review and charge posting
Excellent customer service and communication skills

174

Scfm Front Office Resume Examples & Samples

Ability to speak, read and write the English language
Proficient word-processing, excel, grammar, organizational and communication skills etc. Demonstrates proficiency with standard office equipment
Knowledge of preparing presentation reports
Able to type 30 wpm
1 year or greater of general office or secretarial experience
Excellent customer service skills

175

Director of Front Office Resume Examples & Samples

Study the approved budgets and ensure compliance
Study Intercontinental guest experience standards and devise plans to implement them effectively
Study local cultural aspects and target customers’ expectations and propose how to integrate value added services that “wow” guests
Set up guest experience standards in consultation with Resort Manager and General Manager
Devise/ approve/ implement operational manuals, brand service standards and job descriptions for each section of the division
Recruit key members of own team as per IHG People tools in collaboration with Director of Human Resources
Oversee recruitment, induction and training of entire team alongside own key team members and Human Resources
Plan and oversee all logistics in own department for a smooth and successful opening
Ensure that the facilities are well set up, logistics are available and the right quality of human resources are recruited, trained and made enthusiastically ready for the opening as per deadlines from Owning company, IHG and General Manager
Create a luxury guest experience framework and implement the standards to be upheld by the entire team consistently
Inspire and personally create innovative ways to surprise and engage guests and other visitors to the resort lobby
Personally demonstrate service attributes in accordance with industry expectations and company standards including
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Review and update existing standards to ensure competitiveness regularly
Monitor HeartBeat results and mystery audits and implements action plans to improve results
Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration
3 years of Front Office/Guest Service experience including management experience
Must speak fluent English; other languages preferred
Excellent reading and writing abilities for completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills,
Ability to work nights, weekends, and/or holidays

176

Digital Front Office Sales Transformation Expert Resume Examples & Samples

The primary expectation of the Digital Front office Sales Transformation Expert, is to achieve the revenue goal across the selected platinum accounts and to meet the revenue growth objective YoY
The successful candidate will achieve this goal through
Thought leadership and executive presence within the Platinum Accounts delivered to inspire and challenge decision-makers at customer organizations
Direct leadership and participation by supporting the Managing Partners
Extensive collaboration and influence within Account field teams to evangelize and prioritize the SAP Hybris value message through to customers
Extensive networking to develop pipeline and growth
Build a Digital Network across the customer stakeholder to create an “Influencing modelling” and changing the awareness
Results & Growth Orientation: The successful candidate will have demonstrated his/her ability to deliver rapid and sustained sales growth in leadership capacities
Influencing Skills: He/she must possess the executive presence, credibility and tenacity to successfully influence the broader SAP organization, especially as this is an overlay role. He/she will be someone who invests in building relationships with others and uses the informal structure and culture of an organization to get things done
Customer Impact: The ideal candidate will leverage his/her knowledge of the customer’s perspective to anticipate requirements and to tailor value messaging. He/she will have demonstrated the ability to establish strong executive relationships at the senior-most levels in customer organizations leading to a demonstrable track record of increasing sales and partnership value creation
Executive Communication Skills: The successful candidate will be able to deliver complex value propositions with executive clarity tuned to each audience and relate easily with senior leaders
The ideal candidate will have 10+ years of experience in biggest CRM and Digital Organization
Specific experience in CRM, Commerce, Marketing, or Billing technologies would be considered a plus
Global / International sales experience would be a big plus
Consulting background and attitude is a big plus
University degree. MBA or Ph.D. is an advantage

177

Front Office Clinical Assistant Resume Examples & Samples

Provides customer service to patients in person and via phone
Greets patients as they arrive and ensures appropriate paperwork and accompanying documentation is completed and collected for patient file and billing
Inputs and/or updates patient demographic information in RIS and advises on the collection of patient payment
Files and sorts reports and charts, faxes patient reports to the referring doctors and specialists, and provides verbal reports via phone system
Assists physicians’ offices with film/report requests and ensures timely delivery to their office while maintaining information in a secure and confidential setting
Prints films and/or CDs from PACS for requests received
Assists Radiologist by finalizing the approved reports
Prepares all encounters and patient charts for the next working day
This includes ensuring appropriate orders and lab results have been received
*Work Hours: Monday - Thursday 10:00 AM - 7:00 PM & Friday 8:30 AM - 5:30 PM***
Basic knowledge of MS Word and Excel
1+ years of experience working in a radiology clinic or department or working in a medical office
Front office, appointment scheduling, charge entry, payment posting and insurance follow-up experience

178

Rooms Front Office Internship Resume Examples & Samples

The internship must be closely related to the student’s major area of study and career objectives
The internship experience is designed to provide practical experiences in a professional work environment
It is anticipated that the internship will provide breadth of experience for the student
Sick Days

179

Front Office Desk Associate Resume Examples & Samples

Works effectively in a team environment
Operations-
Maintain and improve the quality of guest service
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
Assist in maintaining a professional and fun place for our guests which will help with guest retention
Financial
Maintains and controls safe while on duty, keeping detailed records of all transactions
Ensuring the hotel is receiving proper credit and payments for guest stays
Ensuring shift is balanced with the PMS
Performing cash drops for each shift worked and making sure the proper signatures and approvals are made
Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
Provides ideas and suggestions for new products, services, technology and processes to ensure the company competitive position and in anticipation of changing customer needs
People
Maintain confidentiality of all guests and employees
Provide dynamic guest service to our guests
Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance
1 year of hotel front office experience is preferred, but not necessary. Preferred candidates will have experience working with hotel property management systems or equivalent experience. Must be able to speak and write English clearly and fluently. Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor. Must be able to communicate effectively with others, both verbally and written. Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business. Must be able to work a flexible schedule including evenings, weekends and holidays

180

Assistant Director of Front Office Resume Examples & Samples

Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office staff
Monitors lobby traffic and makes staffing adjustments as required
Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups
Monitors special reservation requests handling and oversees rate changes on in-house guests
Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures
Manages front office staff, resolves guest concerns, and implements resolutions by using discretion and judgment
Regular attendance in conformance with the standards, which may be established by Highgate Hotels from time to time, is essential to the successful performance of this position
Must be able to work any day of the week and any time of the day
Four year college degree preferred
Minimum of one year of front office experience
Minimum two years of management experience preferably in a union environment

181

Front Office Night Audit Resume Examples & Samples

Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests
Verify and swipe credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Post charges to guest rooms and/or house accounts as needed
Retrieve messages, mail and facsimiles for guests as requested
Research and perform revenue audit function
Upon completion of audit, input information into general ledger system
File paid invoices in night audit packs
Research and respond to charge inquiries on a timely basis
Send copies of guest folios on a timely basis via fax or mail
File registration cards in suite number order
Notify guests of incoming faxes using the message function on the computer
One year Accounting experience
Fluency in job related English, both verbal and non-verbal
Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

182

Assistant Director of Front Office Resume Examples & Samples

Maintain a high level of general and local knowledge which affects the guest experience
Ensure guests are greeted upon arrival and make time to interact effectively with them. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Communicate any outstanding guest requests or issues to other necessary departments and ensure follow up
Effectively manage overbooking situations, and carry-out book-outs as necessary following the guidelines as directed by Dir of GS in liaison with Revenue and Sales department
Perform tasks as directed by the Dir of GS in pursuit of the achievement of business goals
Attend regular IHG Rewards and VIP guest cocktail parties and social engagements in an effort to further enhance guests’ experience

183

Front Office Rep Resume Examples & Samples

Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families
Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS
Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws
Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc

184

Director of Front Office Resume Examples & Samples

Motivate, lead, coach and manage all aspects of team members’ performance towards achieving exceptional guest service and employee satisfaction results
Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Ensure all areas of Front Office Operations (Front Desk, Uniforms/Belldesk, and Royal Service) adhere to and are 100% compliant to the Fairmont Hotels & Resorts operating standards & Guest Service Essentials
Support the daily operations by providing expertise in the Front Office and related discipline
Maximize revenue potential and profitability in all areas of report
Ensure consistently outstanding guest experiences are delivered from all areas of report
Establish precise, measurable and achievable plans of action for the Front Office areas and review results and follow up as required
Lead, motivate and train Front Office managers and colleagues
Deliver top quartile colleague engagement and work satisfaction results as measured by the Colleague Engagement Survey
Lead in Departmental communication meetings
Ensure effective inter-departmental communication and cooperation to ensure high guest service levels
Assist in annual budget preparation and monthly forecasting for the Front Office departments
Oversee hiring, training and performance management of all colleagues within the Front Office
Ensure all guest comments and complaints pertaining to the area of responsibilities are managed in a timely and effective manner ensuring guest satisfaction
Maintain operational budget for all Front Office departments and ensure all operating and labor costs are controlled
Ensure Revenue Management policies and procedures are understood and are practiced by all Front Desk staff
Lead Front Office departments to consistently focus on guest satisfaction as measured in JD Power arrival and departure evaluations
Promote the safety and well being of our guests and colleagues by having a working knowledge of crisis and emergency procedures
Actively represent all areas of report on the hotels Division Head leadership Team
Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
Ensure daily shift briefings are conducted, ensuring that our colleagues are well informed and prepared to deliver outstanding service
Schedule and manage staff to support both our service level commitments and labour cost goals
Consistently offer professional, friendly and proactive customer service while supporting fellow colleagues
Demonstrate Fairmont core values in all interactions
Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
Perform any other function related duties and projects as assigned
Post secondary education in Hospitality Management an asset
At least five years of progressive experience within a luxury, unionized work environment with a minimum of two years experience in a Rooms Division Department Head or Senior Leadership capacity
Proficiency in Opera or equivalent hotel management system
Proven track record of delivering top quartile guest satisfaction, financial result, colleague engagement and brand adherence
Dynamic, enthusiastic, flexible and creative leader who thrives under pressure and can perform multiple functions in a fast-paced, changing environment
Superior problem solving abilities
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations, maintaining composure and objectivity under pressure
Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
The ability to demonstrate an understanding of mechanical concepts and systems used in industrial laundry facilities is required
Proven ability to focus attention on guest needs, remaining calm and courteous at all times
Proven ability to work cohesively as part of a team in a multi cultural, diverse environment
Proven strong organizational and analytical skills
Proven ability to work efficiently in a demanding and fast paced environment
Energetic, enthusiastic, self-motivated and a charismatic team player
Knowledge of MS Office programmes is strongly preferred
Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, weekends and public holidays is required
Knowledge of Property Manager, Word, and Excel at an advanced level
Must be able to work with and understand financial information and date, and basic arithmetic functions

185

Front Office Resume Examples & Samples

University degree in Business/Economics or similar experience
Fluent in English and a Scandinavian language, both written and spoken
A genuine interest in our products
Fully proficient in IS/IT tools such as MS Office
Structured
Flexible attitude
Drive with a sense of urgency
A pro-active attitude and good ability in priority management
Personal integrity; take initiatives and drive topics independently

186

Application Developer for Front Office Resume Examples & Samples

Experience with Python preferable
Experience with development, deployment and maintenance of commercial service oriented application(s)
Experience of full project lifecycle, breaking requirements down into technical deliverables and effort estimation
Experience of stakeholder management with the ability to challenge the status quo and propose alternatives
Understanding of equity derivative products

187

Assistant VP Procurement Front Office Buyer Resume Examples & Samples

Enforcing BNP Paribas North America Procurement Front Office control policies and best practices with strong initial focus on management consulting sourcing and ability to also handle other kind of sourcing
Run RFPs, negotiating contracts with suppliers in order to obtain the best contract price and terms to protect the bank
Work with Legal on contract terms and issues leveraging from existing group or regional contractual framework whenever possible
Ensuring timely delivery of goods and services while observing quality sourcing controls
Serve as control level and provide due diligence for onboarding requests of contingent, consultant and outsourced resources
Document and maintain NA Procurement policies and procedures as per group and regulatory requirements
Liaising with suppliers, customers and internal departments
Ability to regularly track all aspects of the sourcing process, from initial business requirements, followed by management validation to final engagement execution
Central and local reporting on status of consulting engagements in the pipeline on a weekly/biweekly basis
Ability to create result-driven reports measuring performance of Procurement Front Office activities
Broad knowledge of category management including IT , General Services
Collaborating with management and various business heads in order to provide inputs on budgeting requirements based on purchasing needs
Promoting the Procurement Front Office function by adding value to the bank, to the sourcing consumers and the bank procurement department

188

Lead Application Developer for Front Office Resume Examples & Samples

Partner with the business to analyze and define requirements for the rapidly evolving products and client requirements
Work collaboratively with the trading desk, structures, quantitative research and other technology teams to formulate innovative technical solutions to industrialize the growing business
Develop enhancements and/or build new solutions for booking and risk managing new Index products and deals executed by the business
Work closely with/Influence other technology teams to ensure that required changes are made in other dependent or core systems
Define development/project plans with key milestones in line with strategy and own the full delivery
5+ years of experience in development, deployment and maintenance of commercial service oriented application(s)
Experience with Python or Java is preferable
Self starter with the ability to quickly pick up new ideas, concepts and technologies
Disciplined approach to code management, testing and deployment practices and high quality delivery
Ability to work effectively within a global team (spread across NA, EMEA, APAC etc.) whilst influencing and contributing towards the development of the global platform
Experience working to tight time frames without sacrificing quality
Experience of working in a front office environment within financial services

189

Front Office Credit, Associate Resume Examples & Samples

Prepare credit applications, including in-depth credit analysis, rating sheets, relationship return analysis and any other requested or required forms or information needed to complete a proper assessment of the customer/transaction
The application should identify the major trends, issues, risks, strengths and weaknesses of the customer/transaction, along with a complete assessment and recommendation
Review and/or preparation of legal documents in conjunction with the Legal Department or outside counsel
Prepare marketing materials and proposals and respond to customer requests
Through industry knowledge, identify opportunities with both existing and prospect customers, and actively contact/market those customers to discuss these opportunities and others
Contact Agent Banks to seek new opportunities
Monitor all customers, with publicly available information, on a daily basis according to the monitoring policy of the Division
Evaluate customers/transactions for changes in risk and make recommendations on any risk rating changes or other measures to be taken
Complete risk rating review for each customer/transaction as required
Collect and review financial statements, covenant compliance statements and other required information, on a timely basis
Ensure covenants are adhered to and that all required customer information is obtained in a timely manner
Assist and coordinate booking requests and other administrative functions with the Administration Group of the Division and Middle and Back Office at Harborside
Assist Team Leader with other administrative duties within the team, as assigned
Minimum Bachelors Degree in Accounting, Business, Finance or Economics; must have a strong quantitative background
3 or more years credit experience in a financial institution
Experience with credit analysis for companies in the TMT Industry strongly preferred
Strong PC skills, including knowledge of MS Word and Excel

190

Front Office Resume Examples & Samples

Receiving orders from customers, order handling, -confirmation, -monitoring
Perform changes and secure order quality before the order lines are released to production
Handle changes before delivery
Price adjustments and handle returns
Responsible for invoicing
Handle documents needed for the orders
Interaction with customers in the above areas
Customer and internal supply chain development
University degree or similar
Business knowledge and customer understanding
Good communication skills (both written and verbal)
Proactive and creative with own drive
Analytical and structured; Quality minded
Clear customer focus and responsiveness
Very good knowledge in Microsoft Office programs
Experienced in JDE OW
Fluent in Swedish and English, both written and spoken

191

Front Office Operations Manager Resume Examples & Samples

Ensures front office staff and management are properly trained to standards and able to carry out the operations of each department
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
Provide Leadership / Mentoring to Front Office Team
Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities
Review and respond to daily operational demands as it relates to the hotel

192

Director, Front Office Resume Examples & Samples

Guides and oversees the operations of the Front Desk, Concierge, Guest Services, Fairmont Gold and Royal Service
Strong focus on all areas of measurement including Guest Satisfaction, Employee Engagement, Fairmont President's Club and RevPar
Effectively manages the department's budget and forecasting process
Coaches and mentors leadership team to ensure a strong Front Office talent pipeline
Participates in the recruitment, selection, training and development of all the colleagues to ensure productivity and guest satisfaction
Ensures effective scheduling of team to maximize productivity
Controls and provides feedback on labor and operational expenses
Follows department policies, procedures and service standards
Partners with other departments of the hotel to ensure an exceptional guest experience
Coordinates all arrivals, departures and billings of groups and conventions
Ensures team is trained on and following all Health & Safety guidelines
Previous experience as a Director, Front Office or Front Office Manager in a luxury hotel setting is required
Previous experience as a Rooms Division leader is an asset
Demonstrated ability to build strong positive relationships
Computer skills including Microsoft Office and Opera is required
Ability to remain calm and focused in a busy environment is required

193

Front Office Analytics Director Resume Examples & Samples

Work Life Balance and Working smart over “face time”
Hands on technical leadership
Small teams with highly talented technologists
Team work, open dialogue, and challenge of the status quo
Quality AND Time to Market, and building infrastructure to help us do both
Hire, Build & Manage small team of high performing front and backend developers
Architect and Build Analytical tools in support of our Capital Markets and Product Research & Development teams
Lead the team’s Agile Iteration/ Scrum Sprint Management
Coordinate with team leads in other in a multi-office, multi-country environment – SF, NY, London and Budapest
Key stakeholder / client relationship management
Continuous communication of technology decisions, issues and plans to senior team members
Deliver high level of client service through responsiveness and accuracy
Experience of Agile Iteration /Scrum Sprint development processes, from project inception, product delivery and on-going enhancement
Direct line management responsibilities of small teams
Experience developing commercial quality web and/ or mobile application Expert level knowledge and demonstrated experience with Java (Spring framework), JavaScript (AngularJS), Web Services (REST and proprietary APIs), caching technology, web security and real-time messaging solutions
Database experience (SQL, stored procedures, and data modeling)
Experience with Open Source tools (Apache, JBoss, Tomcat, Hibernate, Ant, Ivy, Spring, JUnit, JBPM, etc.)
UNIX experience (Shell, Perl, Python)

194

Front Office Lubricants Sales Resume Examples & Samples

Working in close collaboration with the relevant Sales representative(s) of a geographic area, you maintain the commercial relationship with existing customers of Eni lubricants and special products, and realize prospection activities to support business development
Maintaining customer relationship by phone/e-mail, providing a quick (timely) feedback on inquiries, using CRM tools
Executing the full sales process, including order-taking, credit checking, order-creation on SAP ERP and invoicing
Monitoring, in coordination with Supply Dpt, the delivery of products to the customer premises within the agreed time, and coordinating adjustments if necessary
Good communication and negotiation
Distinctive analytical thinking
Ability to self-motivation, organizational talent and team-work skills

195

Full Stack Web Developer Front Office Analytics Associate Resume Examples & Samples

Senior software engineers in an analytics team co-located within Research and Capital Markets
Participate in and help lead the team’s Agile Iteration/ Scrum Sprint Management
Extensive experience with Java (6 or later) and JavaScript is a must
Previous experience using Agile Iteration /Scrum Sprint development processes, from project inception, product delivery and on-going enhancement
Expert level knowledge of Object-Oriented Programming, Data Structure and Algorithm, Multi-Threading, Socket, Security, Web Services, Distributed Caching and Real-Time Messaging
Proven experience developing commercial quality web and/ or mobile application
Database experience (SQL, stored procedures, and data modeling) is required
Extensive experience with Open Source tools (Apache, JBoss, Tomcat, Hibernate, Ant, Ivy, Spring, JUnit, JBPM, etc.)
Previous experience with LINUX/UNIX ideal
Proficient in Python, Perl, or C++ is a plus
Experience with Kafka, Kafka Streams, Spark, OneTick and SAP’s ESP a strong plus
Strong teamwork, communication skills and time management abilities a must

196

Front Office IT Software Developer Resume Examples & Samples

Establish a detailed software specifications through discussion with clients and peers
Liaise with central London office and APAC traders to define and deploy APAC platform
Participate to follow-the-sun support definition and implementation
Develop and maintain the code of automatons to fulfil APAC desk specific needs
Test, Install and Support the software in production environment
Ensure effective and timely resolution of incidents; communicate efficiently to stakeholders
Monitor, investigate, and improve performances of trading engines
Provide documentation and training as necessary
Comply with bank methodology and change management procedures
Participate in team life cycle: morning shift and depending on projects, weekend and holiday work may be occasionally required
Cs1
5~6 years’ experience in a financial workplace IT environment, preferably in Low Latency / Market Making environment
University qualification with IT major
Financial Knowledge on FX products a plus

197

Hotel Front Office Manager Resume Examples & Samples

Assist the General Manager with preparing Guest Experience Maker work schedules and ensuring staff adheres to schedules. Adjust schedules as needed to meet business needs
Advise and consult with General Manager in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline
Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory
Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Resolve escalated issues in a timely and appropriate manner and notify the hotel manager of any unresolved concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy
Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities
Excellent telephone skills particularly related to customer service and sales
Must be able to work with and secure sensitive and/or confidential material and information
Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance

198

Mgr Front Office Resume Examples & Samples

Previous hotel and supervisory experience is required
Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook
Must be able to operate basic office machines, i.e., copier, fax, printer, etc
Must display very good organization and time management skills
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must be able to work with sensitive and confidential material

199

Front Office Electronification Resume Examples & Samples

Work with the sales and trading businesses to analyze the trading activity and associated technology of each product, within the necessary frameworks
Test, gather feedback, and support product launch of new technology solutions for sales and traders
Develop analytical frameworks, support data gathering, and analyze monthly metrics of electronic and non-electronic trading volumes
Prepare presentations to Markets management, and discuss the project details with internal stakeholders
Present project overview and status update to Citi Markets businesses heads and technology seniors
Awareness and understanding of the key drivers, industry challenges and opportunities of capital markets businesses
Understanding of Cash & Derivative trading covering multiple asset classes
Knowledge and experience of front office technology is not essential but would be an advantage
Project management skills to manage implementation of high-profile business projects within tight deadlines
Excellent verbal and written communication skills utilizing different media, to effectively communicate with senior management
Interpersonal, influencing and organizational skills to mobilize and motivate delivery in a co-operative and collaborative working environment using appropriate matrix management of teams across business and support functions
Strong numerical and problem solving skills, with analytical and innovative mind-set
Strong motivation to drive change, and comfortable dealing with ambiguity and conflicting priorities

200

Supvervisor, Front Office Resume Examples & Samples

Recommends and obtains additional temporary coverage as necessary
Rotates and schedules staff when necessary
Assists and ensures compliance with front office procedures
Maintains daily cash/change fund to include gift cards for patients per The Accounting of Money Policy

201

Front Office Night Auditor Resume Examples & Samples

Ensure the maintenance of professional financial and operational standards throughout the hotel
Edit all reports to ensure accuracy and full completion
Investigate any anomalies found between daily reports and takings
Assist the Front Office Manager in emergency situations
Computer literate, with particularly strong knowledge of MS Excel
Previous experience of working in Finance Office (Income Auditor)
Previous experience working in Front Office
OnQ PMS Proficiency

202

Front Office Overnight Manager Resume Examples & Samples

Manage all Front Office operations (Front Desk, Concierge, Bell Services, and Telecommunications) to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, cost controls and overall profitability, department goals, policy and procedure implementation and enforcement
Complete Night Audit procedures during various overnight shifts, including management and supervision of overnight team across hotel departments
Meet and greet guests, respond to guest inquiries, requests and issues in a timely, friendly and efficient manner, ensuring guest concerns are resolved to their satisfaction
Monitor and coach team up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Complete other various projects as assigned by the Director of Front Office
Complete audit procedures, as needed

203

Intercontinental Director of Front Office Resume Examples & Samples

Maintains all standards of guest service to provide the very best in guest experience
Manages and motivates all front office associates with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction
Receives and resolves all departmental guest complaints in timely manner and within the guidelines of the company
Checks and controls room reservations, front office systems, and supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar
Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information
Implements and monitors all corporate marketing programs
Organizes and conducts pre-shift and departmental meetings to disseminate pertinent information
Performs room inspections throughout guest floors
Participates in manager on Duty program, constant monitoring throughout Hotel and trouble shooting problems
Flexible hours and availability nights and weekends
Ability to develop subordinates to enhance advancement in the hotel and corporation
Ability to analyze complex statistical data and make judgements accordingly
College education preferred
Minimum of two to five years experience as Assistant and/or Front Office manager Operations
Bilingual in Spanish is helpful
Multi-tasking abilities
Run or hold Monthly departmental meetings
Ability to manage change

204

Front Office Check Resume Examples & Samples

Handle high volume incoming calls
Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement
To assist the physicians and/or administrators in all business and patient care responsibilities
Coordinates office communication flow
Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families
Greet, direct and assist large numbers of visitors and refers visitors to various areas
Ensure all patient demographic and insurance information
Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc… as necessary
Review patient intake information to verify insurance coverage
Verify patient insurance information, call for insurance authorization, patient address, telephone, etc
Responsible for scheduling new and follow up appointments including patient testing
Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs
Brings new ideas, positive attitude and lots of energy
Responsible for maintaining and recording patient schedule
Identify and collect co-pays, deductibles and other payments
Reconcile patient payments on a daily basis received to cash box and receipt journal
Prepare billing sheets
Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc
Direct billing inquiries to appropriate Regional Office
Ensure the clinical staff submits all outpatient billing sheets daily
Patient chart management, preparation, maintenance, filing, copying, requesting records, etc…
Provides assistance to other team members when needed
Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billings
Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers
Daily review of charts on patients who have appointments for the following day to verify that all appropriate referral and authorization information has been received
Coordinate flow of insurance information with the clinic sites and corporate office
Data entry of registration
Request insurance codes as needed
Maintain audit logs of billings
Reception desk and telephones as needed
Three years recent experience in a related position in a medical office experience preferred
Ability to prioritize jobs duties and meet deadlines
Ability to effectively work on many tasks at one time
Have superior customer service and verbal and written communication skills
Strong computer knowledge; experience preferred
Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred
Must be able to work cooperatively in a team environment
Excellent organizational, time management, and attention to detail capabilities
Must be able to travel to satellite office during the week. Mileage is reimbursable

205

Director of Front Office Resume Examples & Samples

Selecting, training, supervising, scheduling, developing, disciplining, and counseling associates in the Front Office area of the Hotel
Manage front office and establishment of policies and procedures
Confer and cooperate with other department managers to ensure coordination of Hotel activities
Answer inquiries pertaining to hotel policies and services
Front Office Managment experience
Ability to read, write and communicate effectively with others

206

Director, Front Office Resume Examples & Samples

Show them you CAN, show them you CARE; following all essential principles in the Little Red Book
Here are some of the legal items we talked about in the introduction. Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
Ability to deal professionally, courteously and tactfully with the public and coworkers

207

Developer Front Office M / F-vie Resume Examples & Samples

Do Proof Of Concept with cutting edge technology (big data Hadoop)
Monitoring the load and speed of the platform
Enhance in-house research tools used by traders
Industrialize and monitor operational process on the desk

208

Internship Front Office Months From March Resume Examples & Samples

Ensure accurate and efficient running of reception including check in/out procedures
Attend appropriate training courses, when required
Previous experience in cash handling

209

Front Office Resume Examples & Samples

Providing technical research and consultation to support compliance programs and initiatives
Being familiar with Northern’s strategy, businesses, clients and products in order to provide timely and accurate regulatory and compliance advice to business partners on regulatory requirements
Implement and develop the Compliance Monitoring & Testing Program including trading practices (surveillance) and best execution monitoring
Provide back up support to the wider compliance team as and when required, including guidelines monitoring
Provide regulatory reporting production and/or oversight e.g. FCA Transaction Reporting, Substantial Shareholder Reporting
Oversight of Conflicts of Interest Management e.g. code of ethics, personal account dealing, gifts and entertainment
Support regulatory inquiries and examinations
Assist in the development of compliance frameworks and related policies and procedures
Develop and implement training programs with subject matter experts, and Corporate Compliance
Providing ad-hoc project support as required, and support senior members of the department in the identification, planning and execution of the Department’s activities
Attendance and reporting to various committees
Proven experience in advising and/or monitoring of asset management business
Detailed knowledge of FCA Handbook, and working knowledge of International regulations e.g. MiFID II, UCITS, SEC
Strong background in and understanding of investment management products and services with in depth understanding of securities, cash and derivatives market instruments
Prior experience in the interpretation and analysis of complex investment management agreements, investment management guidelines, and industry standards e.g. IMMFA, Money Market Fund rating providers
Analytical ability to identify and understand problems and provide effective solutions
Highly motivated individual who has a proven record of using initiative to resolve problems
Ability to make decisions on their own and also to be a team player and effective communicator to ensure that issues are appropriately resolved
Desire to stay in front of new business/regulatory developments
Excellent organizational and analytical skills
Communication, written and verbal
Client focused relationships
Decision making/judgement

210

Director of Front Office Resume Examples & Samples

High school diploma or equivalent required. Bachelor’s Degree in Hospitality or Hotel Management preferred
Minimum 5 years Operations experience in a full-service boutique or luxury hotel environment with in-depth interaction with guests required
Minimum 2 years experience in Front Office operations required. Prior Housekeeping experience helpful
Minimum 2 years prior management experience as a Front Office Manager or Director of Front Office with at least 10+ employees required
Prior experience using Microsoft Office required. Experience with web-based Outlook 365 helpful

211

Team Leader Front Office Resume Examples & Samples

Provides the Andaz experience to guests by personalizing the service and therefore being an example for the Andaz Hosts
Ensures that the Andaz Hosts deliver the brand promise and provide exceptional guest service at all times
Ensures that all the Andaz Hosts are familiar with the hotel's products and services, policies and local aspects
Spends all of your time in the Front Office area to ensure that it is managed well by the respective team
We are looking for a candidate ideally with a relevant degree in Hospitality or Tourism
In addition we expect a minimum of 2 year's work experience in the front office department or a hotel, at least 1 year on a supervisor level
Well-developed communication and customer relations skills should be your strength
A motivated, hands-on and enthusiastic personality would fit both the position and Hyatt´s organization culture perfectly
Proficiency in English as well as Dutch is very important

212

Front Office Bellman Resume Examples & Samples

Adhere to guest checking in and checking out procedures pertaining to baggage handling
Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
Assist arriving and departing guests by opening and closing car and taxi doors
Maintain a spotless Porte and drive-way
Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly
Provide guest services and guidance
Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
Maintain a willingness to please attitude and give undivided attention to any approaching guest
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
Maintain a well groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty
Arrange transport and coordinate luggage
Hotel Management graduate or equivalent
Must speak, read, write and understand the primary language (English) used in the workplace
Ability to speak and understand the primary language (Arabic) used by the guests who visits the hotel, is considered as an added advantage
Previous hotel-related experience desired. Experience in Hotel softwares and their functionalities

213

Senior Front Office User Interface Developer Resume Examples & Samples

Work with a global team of developers to enhance the real time position, risk, PnL and relative value user interfaces
Execute software development including analysis, requirements definition, technical design, programming, testing, technical documentation, and implementation of front-end and middle tier layers for real time position, risk and PnL trading system
Design and develop n-tier software using Microsoft technologies
Act as the point of contact for business partners (front and middle office) demonstrating a solid understanding of business needs and envisage how they can best be served by process improvements and technology
Identify bottlenecks and bugs, and devise solutions to these problems
Maintain and improve code quality, organization, and automation
Bachelor of Science degree or equivalent in Computer Science/Math/Engineering
10+ years of user interface development experience in C#/.Net/WPF/WCF
Work closely with senior technologists and business partners (front and middle office), demonstrate understanding of business requirements and deliver new process improvements and technology
Excellent oral and written communications skills with the ability to be highly effective with both technical and business users
Ability to work independently on projects and issues
Experience in working with stakeholders and end-users
Ability to work with a sense of urgency while maintaining attention to detail
Strong C#/.Net/WPF development skills
Ability to work closely with business
Sybase and SQL server databases
Experience with messaging systems (ex: TIBCO EMS)
HTML5 / Java script / Open Fin
Fixed Income products knowledge

214

Front Office Business Analyst Resume Examples & Samples

Working closely with the Market Structure and Regulation team, and with regional and product COO to understand the controls needed for compliance with new and existing regulations
Developing a methodology to analyse business activities and prevent or monitor inappropriate activity across Global Markets
Working with Strats, Product Development, Technology and Operations to implement both Strat and Infrastructure solutions
Interpreting and quantifying the impact of regulations upon Global Markets activities and the Bank’s pricing and risk methodologies
Ensuring the smooth delivery of controls being implemented into the business
Working closely with regulatory technology teams to support the development of a Bank wide analytics portal to view NFR
Recording and documenting appropriate information to support the effective and auditable implementation of controls
Monitoring and reporting the progress against key initiatives and controls
A good understanding of Global Markets, and the skills to solve complex business problems
Experience of supporting Cross Asset Cash and Derivative products across Equities, Credit, Rates or Foreign Exchange in a Front Office, Middle Office or Infrastructure capacity with knowledge of their associated pricing and risk management, booking and transaction processes
A good understanding of regulatory and supervision standards
Experience of working with and monitoring key risk indicators, performance metrics, and multiple data sets
Experience of undertaking and presenting business and requirements analysis across complex topics
Experience of managing work streams or projects independently using project management skills and appropriate tools
The ability to identify process efficiencies, suggest improvements and implement where feasible
Educated to Bachelor’s degree level in a relevant subject, or the equivalent experience or qualifications
A team player with strong interpersonal skills, leadership skills and multi-cultural understanding
Able to multi-task different projects and prioritise against tight deadlines
Able to work well under pressure and always with a professional demeanour

215

PBX Agent Front Office Resume Examples & Samples

Ability to communicate in English with all callers, to their understanding
Knowledge of telephone system, first-class telephone etiquette
Knowledge of Microsoft programs, including Excel
Ability to communicate in a second language
Previous experience in PBX, guest relations or reservations is preferred
Ability to input and access data in telephone system
Ability to monitor and follow up on all switch board calls
Ability to provide clear and pleasant telephone communication to all callers
Ability to ascertain caller’s needs and comply with such to ensure caller’s satisfaction
Ability to provide legible messages
Ability to maintain discretion and confidentiality of all calls, guest room numbers and pertinent hotel information
Ability to maintain positive relations with all inquirers and internal customers
Ability to be well organized, maintain concentration, think clearly and follow up
Ability to focus on guests and travel agents needs, remaining calm and courteous
Ability to maintain hotel’s standards, policies and procedures
Ability to focus attention on details
Ability to be a clear thinker who can remain calm in an emergency situation and resolve problems
Ability to maintain in stationary position for extended periods of time with limited movement
Ability to work cohesively with other departments as part of a team
Scheduled daily activities
In-house groups
Beeper number/radios carried by hotel personnel
All special requests (DND, screen calls, NRG, etc.)
Hours of operation of each outlet
Features and services provided by the hotel
Set up work station with necessary supplies and resource materials; maintain cleanliness
Ensure proper working condition of beepers and radios; report malfunctions to supervisor
Accommodate all telephone, beeper and page requests in a congenial manner within _____
Offer alternative dates and/or room types in case of sold out situation; wait-list not confirmed requests
Actively offer (up-sell) two-room (suite) accommodations. Be aware of the budget, daily and monthly results and objectives, seasonality, daily revenue management strategies and restrictions
Modify and cancel reservations according to guest requests
Use MARSHA and /or Opera computer reservation system to process reservation once a sale has been closed. Register all information accurately and quickly according to hotel credit policy and other requirements
Have working knowledge of Sales Department, Front Office operations, credit policy, hotel services and operations
Have specific knowledge of hotel layout and design of each guestroom. Be familiar with the surrounding area as well as other hotels in the area
Record all guest requests in an accurate and efficient manner
Communicate guests’ price reaction to Reservation Supervisor and/or Reservation Manager
Register all price turndowns
Process group rooming lists. Enter group reservations according to group requirements
Prepare, renew daily reports, shift reports, and any additional reports required by Reservation Manager or Revenue Manager
Collect and archive all written reservation request, communicate payment information to Front Office and Finance Departments
Process visa support requests in timely matter, following all of the requirements
Maintain cleanliness and working condition of department equipment (fax machines, printers, etc) and work areas
Know how to maintain all technical equipment
Wear proper and clean uniforms at all times

216

Front Office Night Supervisor Resume Examples & Samples

Investigate any anomalies and resolve
Ensure that all Guest complaints are managed, recorded and resolved promptly
Assist the Front Office Manager to oversee the entire operation related to groups / crew, maintaining the company’s highest standards
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Complete Night Audit duties
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these as required
Manage, record and promptly resolve issues or emergencies that arise
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
Pride in ensuring the accuracy of work and encourages Team Members to do the same
Understanding of the responsibilities of other areas within the Finance Department
Previous experience of working in a Finance Department
Previous supervisory experience in Front Office
Previous customer handling/problem solving experience
High level of IT Proficiency
Previous experience with cash handling
Other languages

217

Assistant Director of Front Office Resume Examples & Samples

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
Follow and enforce all Highgate Hotel credit policies
Monitor all V.I.P.'s, special guests and requests
Maintain required pars of all front office and stationary supplies

218

Front Office Management Internship Resume Examples & Samples

Is currently enrolled in a program related to the hospitality or tourism industry
Builds and maintains relationship with associates and managers to gain trust and understand their needs
Proficiency in English is necessary, knowledge of Dutch is an advantage

219

Front Office Operational Internship Resume Examples & Samples

Is available for minimum 6 months
Seeks opportunities to incorporate positive changes that will enhance efficiency and effectiveness
Acts in a timely and decisive manner to keep work on track; must be detail oriented
Communicates messages effectively, verbally and in writing
A motivated, hands-on and enthusiastic personality would fit both the position and Hyatt Regency’s organization culture perfectly

220

Director of Front Office Resume Examples & Samples

Based at Stonebridge Inn front desk operation but provides support and guidance to the other front desk operations for Destination Residences Snowmass in regards to all aspects of operations, training and development, recruiting and succession planning
Motivate, coach, counsel and discipline all Front Office Staff and ensure all performance reviews are completed
Develop employee morale and ensure proper training of all FO associates and leaders including front desk team, night auditors, and bellmen/shuttle drivers
Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations. Assist in all FO positions as needed to support operation
Conduct pre-shift meeting with staff and review all information pertinent to the day's business
Create employee schedules according to business forecast, payroll budget guidelines and productivity requirements
Track and resolve all guest complaints to ensure guest satisfaction
Monitor scores and respond to all guest reviews and surveys on Revinate in a timely manner
Previous front office experience required, including at least 1 year of supervisory experience
Hospitality degree a plus but not required
Must be able to speak, read, write, hear and understand the English language. Second language a plus

221

Operations Manager Front Office Resume Examples & Samples

Takes proactive approaches when dealing with employee concerns
Communicates/updates all goals and results with employees
Provides excellent customer service by being readily available/approachable for all guests
Takes proactive approaches when dealing with guest concerns
Assists in performing required annual Quality audit with GM & RD
Ensures a viable key control program is in place

222

Web Developer VP Front Office Analytics Resume Examples & Samples

Build high quality front-office analytics with slick modern web interfaces
Drive key technology stack and implementation decisions
Coordinate with other team members in other in a multi-office, multi-country environment – SF, NY, London and Budapest
Require 4+ years of experience with JavaScript
2+ years experience with Java (6 or later)
2+ years Agile Iteration /Scrum Sprint development processes, from project inception, product delivery and on-going enhancement
Fundamental knowledge of Object-Oriented Programming, Data Structure and Algorithm, Multi-Threading, Socket, Security, Web Services, Distributed Caching and Real-Time Messaging
5 + years of experience developing commercial quality web and/ or mobile application
3+ years database experience (SQL, stored procedures, and data modeling)
5 + years’ experience with Open Source tools (Apache, JBoss, Tomcat, Hibernate, Ant, Ivy, Spring, JUnit, JBPM, etc.)
2+ years of experience with LINUX/UNIX
Financial knowledge and interest strongly recommended

223

Front Office / Trade Show Coordinator Resume Examples & Samples

Minimum 1 year in Business Administration/Marketing
Ability to self‐direct and work independently
Ability to quickly connect with others and demonstrate exceptional customer service
Excellent communication and reasoning skills, computer proficiency, internet searching, and organizational skills
Excellent time management skills and ability to multi‐task and proprieties work
Attention to details and problem solving skills
Complete projects in a timely manner
Working successfully in a team setting
Proficiency in the use of MS Office & computer programs for: Word processing, Databases, Spreadsheets, Bookkeeping, Email

224

SPG Mortgage Bank Front Office Trading System Developer Resume Examples & Samples

Work with business and other stakeholders to deliver solutions, in-line with the strategic end-state and overarching business requirements
Work with global teams of developers to enhance the various applications
Development is mainly core Java, but there will be opportunities/requirements to use other languages too (C++/Python/Perl/VBA)
Familiarity & adherence to SDLC – debug, optimize and improve the applications
Help with support of the application and coordinating with business and technology partners
Contribute to the Cyber Security, Sustained Resiliency, and SDLC company efforts
Bachelor of Science degree in Computer Science or equivalent
Minimum 7 years of SPG Front Office Trading System experience
Minimum 7 years of Java applications development experience
Ability to work closely with business
Experience with Linux shell scripting
SPG products knowledge and analytics knowledge is a prerequisite Perl.JMS technologies experience (ex: TIBCO)
In-Memory Data Grid experience (ex: GemFire)
Excellent analytical/problem-solving skills, proactive, self-motivated and flexible with a positive winning attitude
Confidence in communicating internally at all levels; candidate will be dealing with front office, middle office and technology teams on a daily basis who are both business and technically sophisticated
Excellent team-working skills, efficient at multi-tasking and be able to work under pressure to deliver multiple business demands on-time, to a high-level standard

225

Front Office & Reservations Manager Resume Examples & Samples

Conduct regularly scheduled departmental meeting
Coordinate all operations of the Reservations Department including recruitment, scheduling, training, departmental communication meetings and employee development
Management of day to day payroll to ensure it is in line with budget and forecast targets
Responsible to ensure that the Reservation Department’s CES goals are met/exceeded
Responsible for establishing individual and team objectives in accordance with revenue/reservation/hotel goals
Problem solving and coaching staff in situations to ensure that guest expectations are met
Ensure budget is adhered to relating to the areas of payroll, AV and office supplies
Attend and participate in FO communication meetings, Quality Control and other hotel meetings as appropriate
Works closely with both the Revenue Manager & Sales Team in order to maximize revenues
Provide weekly reporting and forecasting with regards to occupancies for use by the daily operations teams
Participate in package development and implementation
University/College degree in a related discipline preferred

226

Director of Front Office Resume Examples & Samples

Maximize rooms revenue through participating in yield management meetings and implementing supporting, agreed upon revenue management strategies and practices
Conduct monthly, departmental communication meetings
Balance operational, administrative and colleague needs
University/college degree in a related discipline preferred
Must possess a class 5 drivers license

227

Global Markets Front Office Business Analyst Internship Resume Examples & Samples

We are looking for a motivated and creative intern, willing to adapt to our very challenging environment
Degree in Business Management from a Top Tier international Business School or equivalent university
Perfect fluency in English, fluency in French would be a advantage
Excellent knowledge of Excel
Strong VBA skills are a plus
Very strong attention to detail and ability to adhere to deadlines

228

Director of Front Office Resume Examples & Samples

Manage day-to-day operations and assignments of the front office staff including concierge, uniform services and reservations; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for PBX to serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance
Interact with outside contacts

229

Front Office Representative Resume Examples & Samples

Experience working with insurance companies
Able to type a minimum of 30 wpm
Experience with Data Entry
Experience working with EMR systems; especially Cerner
Cash Handling experience

230

Assistant Director of Front Office Resume Examples & Samples

Communicates effectively both orally and in writing to provide clear direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office staff. Monitors lobby traffic and makes staffing adjustments as required
Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests
Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Thorough organization and supervisory skills proficient in accomplishing the task
Interpersonal skills to provide overall guest satisfaction
Ability to work under pressure and deal with stressful situations during busy periods

231

Front Office Attendant Resume Examples & Samples

Handle guest check-in and check-out in accordance with hotel standards
Ensure all facilities in the lobby are kept clean and tidy at all times
Ensure knowledge of hotel information and facilities of all outlets as well as local attractions,
Dinning and entertainment is kept up to date
Ensure all dealings with guests meet hotel operating standards
Handling guest’s billing and FO administration according to hotel standard
Offer upselling programs within the assigned target
Be thoroughly knowledgeable of all hotel computer systems and procedures
Liaise with the butler, HK and Telephone Operator regarding room movements
Handling room blocking based on guest’s preferences according to room availability
Preparing necessary reports according hotel’s standard
Liaise closely with Finance department related with Financial policy
Act as sales person to maximize room and or transportation revenue (upselling) and promote
Outlets and other hotel facilities and services
Good knowledge of Cashiering and Billing
Good knowledge of Housekeeping and Front Office
Good knowledge of local area preferred
Must be organized and detailed oriented

232

Front Office Resume Examples & Samples

Understands and complies with loss prevention policies and procedures
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved
Provides immediate assistance to guests as requested
Responds to and handles guest problems and complaints
Ensures associates understand customer service expectations and parameters
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Records guest issues in the guest response tracking system

233

Front Office Business Analyst Resume Examples & Samples

MFID II – including the implementation of a real time trade reporting solution, delivery of commission changes to support MIFID II regulatory requirements and analysis to identify, assess and deliver any other regulatory driven requirements
Work with Traders, Vendor and Equity BAs to deliver TCA solution for the equity trading desks
Support Markit Commission Reporting
Equity, Fixed Income and Derivative trading knowledge is essential
Knowledge of equity commissions, rules and post trade matching preferred
Detailed knowledge of OMS platforms, preferably Charles River
Experience of OMS implementation projects
Knowledge of EMS platforms
Business Analysis experience including project management and agile methodologies
Front office Asset Management experience
Good understanding of data and data modelling to assist with systems integration planning
Excellent requirements analysis and consultative skills, with a logical approach to problem solving
Ability to operate effectively with limited oversight
Excellent communication (written & oral), interpersonal and relationship management skills
Ability to work in a demanding and fast paced environment with speed and discipline
Confident working with senior management across multiple business areas
Ability to review proposed solutions and make recommendations

234

FX / Commodities Front Office OO Developer Resume Examples & Samples

Build tools (electornic trading, deal booking, workflow, blotter etc.), reports ( risk, pnl, MIS etc.) and feeds ( market data, reconciliations etc.) to meet various business requirements
Contribute to inter-team and cross-team efforts to enforce standards and ensure designs adhere to optimum patterns
Strong technologist with experience developing in object oriented languages
Applied development experience in one or more of object oriented languages such as Python, Java, C++, C#
Good investment banking experience. Fair understanding of trading and modelling of financial securities
Good communication skills and past experience working closely with Traders or Quants
Numerate degree or equivalent (Computer Science , Engineering, Finance, Mathematics)
Understanding of time value of money, derivatives (Swaps, Options, Forwards). Concepts around pricing, risk management and modelling
Experience with Python, especially object oriented programming using Python

235

Front Office Senior Supervisor Resume Examples & Samples

Assists the Front Office Manager in administering front office & concierge functions and supervising staff on a daily basis
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process
Ensures guest and employee satisfaction and maximizes the financial performance of the department
In the absence of the Front Office Manager, the Assistant Manager assumes responsibility for the department and carries out all necessary duties in their absence

236

Voyage Front Office Resume Examples & Samples

Bachelors degree or equivalent higher level education
Superior critical-thinking & interpersonal communication skills
The ability to foster relationships & work collaboratively
The ability to self-manage & be a self-starter
A real desire for personal & professional growth
Work authorization in the country you apply
Proficiency in written & spoken English

237

Front Office Excel / Scripting Developer Resume Examples & Samples

Ability to Troubleshoot VBA & SQL issues in real time
Front office, Middle Office or Risk Management facing roles
High energy / self-motivated with pride in their work
Good communication and documentation skills
VBA for Excel (3+ years)
SQL (Sybase, SQL Server) and data modeling (5+ years)
Strong Troubleshooting skills
Strong analytical skills and ability to perform data analysis
Front office support (3+ years)
Market Data (3+ years)
Knowledge of financial products such as Fixed income, Interest Rates, Volatility, etc…
Be able to independently manage time and tasks
Be able to work as part of a team, sharing responsibilities and knowledge across the team
Code testing to ensure quality deliverables

238

Front Office Product Manager Resume Examples & Samples

Working with the hedge fund leadership team in the preparation of go to market strategy
Cultivate and maintain industry influencer contacts to represent our overall strategy to the market
Agreeing and assisting with the creation of new business plans and requirements
Presenting recently delivered capabilities to clients for review and feedback
Communicating and reporting effectively with all stakeholders, users and team members, providing regular reassurance regarding progress
Managing complex client projects and relationships where development or business process change is required
Presenting comprehensive solution demonstrations to existing clients and prospects
Work with marketing, sales and professional services on the development of product positioning, demo design, training courses, sales collateral, etc. to ensure that business objectives are achieved
Champion a customer-centric approach to product and services definition and development
A minimum of 5 years of proven experience working in a similar role developing and releasing complex software solutions, ideally working in a small, highly focused team
Have experience in analysis and writing functional specifications for financial market products
Will be well organized and understand the product development process
Strong expertise in exchange traded and complex financial instruments
An effective team player who is able to deal with colleagues and associates daily in various global locations
Committed to delivering and achieving high quality work
Good organisational and time management skills, ability to effectively handle deadlines

239

Front Office Allrounder Resume Examples & Samples

Respond, positively, to sales inquiries to develop future sales leads
A passion for delivering great customer service
Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree

240

VP, Front Office Trading Risk Manager Resume Examples & Samples

Analysis of risk factors pertaining to each activity, define monitoring metrics as needed
Understand positions and identify risks (including possible dislocation of market parameters due to change of local regulation / policies or to large market positions, challenge trading on the rationale of positions), review all risks of new products / activities
Limits definition and follow up
Ensure cooperation and knowledge/information/best practice diffusion within MARK and the risk department
Understand counterparty risk framework and manage FO limits in accordance
Understand financial models and ensure their consistencies
Senior position
Extended experience of financial markets
Knowledge on global and local organization of MARK and other departments (risk, operation, legal and compliance)
Good understanding of convexity risk of complex products across all asset classes
Knowledge in financial models and engineering
Communication and analytical skills, assertiveness, autonomy to analyse complex problems and write memorandums for management approval
Resilience in day to day work, capacity to challenge traders and work with other departments

241

Front Office Night Associate Resume Examples & Samples

To be aware of the hotels layout and facilities
To ensure the security of the hotel, guests and associates at all times, carrying out regular checks
To report any maintenance issues and fix any small faults, where possible
To carry out reception duties e.g. check in/check out
Use tact and diplomacy and to act in an empowered way when dealing with guest complaints and compliments and to know when to refer to more senior staff for assistance
To carry out and understand the night associate checklists

242

Market Specialist Front Office Resume Examples & Samples

Eikon desktop demonstrations to prospects and clients
Respond quickly to customer needs, working with urgency to propose creative solutions that deliver demonstrable value
Deliver Team Gross Sales number by quarter/year
Proactive prospecting & Opportunity Creation
Enhance your skills/skills development
Become a leader in understanding m&a, investment banking, capital markets, fixed, corporate development workflow
Proven domain expertise in a sales or pre-sales function - Identifying opportunities, listening and leading client meetings. Questioning and clarifying detailed requirements and presenting Eikon to customers
Strong financial markets knowledge with solid understanding of how different market participants interact and connect
Experience engaging and coordinating with business, technical and operations stakeholders
Creative thinker and ability to generate new ideas
Strong presentation skills (verbal & written)
Ability to organize and execute a sales plan and manage stakeholder expectations

243

Front Office Team Member Resume Examples & Samples

Takes care of guests from their arrival through to their departure,
Contributes to guest satisfaction at all times by providing high quality services throughout their stay
Helps meet the department's quantitative and qualitative targets
Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts,
Implements brand and Group projects and identity features (all the keys to the city, service certification, Le Club, ABA etc)
Carries out all operations concerning guest arrival and departure in compliance with internal procedures,
Informs guests about the formalities, any special conditions relating to their stay and the services available,
Handles phone calls,
Applies the procedures of internal audit,
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team,
Ensures that all guest documentation is up-to-date and available,
Makes the update of the information,
Handle reservations

244

Global Markets Front Office Resume Examples & Samples

Supporting the sales and structuring teams in striking deals, thanks to the production of marketing materials (Pitches, Factsheets, Teasers, Client Q&As, etc.)
Helping to broaden the Global Markets as well as the THEAM funds customer base
Coordinating the marketing materials validation process
Marketing studies (market trend analysis to optimise our product and service offer)
Product Marketing: Creation, automation, update of Global Markets New Products ‘Marketing Package’ (Datafile, Pitch, Brochure, Factsheets, key selling points/differentiating points, etc.) and Business Lines Marketing materials (brochures, road shows presentations, etc.), both for internal purposes (education of sales people, communication) and external purposes (teaching or marketing to clients)
Collaboration with Sales/Structuring teams: Preparation of educational presentations and marketing material for products, strategy and seminars both internally and with clients, in collaboration with Sales, Structuring and Marketing team members from other platforms
Ensure quality and continuity: Creation of high level marketing presentation with ‘consulting like’ approach through smart and efficient slides/presentations/initiatives and make sure all Legal & Compliance processes are respected
Fluency in English – both verbal and written – is mandatory
Very strong attention to detail and ability to handle and respect multiple deadlines
Excellent knowledge of MS Office suite; knowledge of VBA and comfort with databases (Bloomberg) are a plus
Ability to work independently with business partners in on boarding new projects

245

Front Office Teilzeit Resume Examples & Samples

Achieve positive outcomes from Guest queries in a timely and efficient manner
Calm, efficient, and organized with great attention to detail
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

246

Welcome Ambassador, Front Office Resume Examples & Samples

Handling all the airport pick up requests and drop off when required
Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities
Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance with Luggage
Maintain detailed knowledge of all facilities and services offered by the hotel
Communicate with Manager shift and any other Department for VIP guests to be welcomed at the airport and ensure transportation is arranged
Monitor flight times and coordinate any changes with limousine service provider
Compile and maintain daily reports and constantly checking for any new bookings and changes
Inspecting limousines and monitoring of standards of all vehicles and drivers
Assisting and escorting arriving guest to the designated limousines and rooms
Assist departing guests in pre check in, ticketing and baggage clearance or lost baggage
Maintain a good relation with IHG Airport Representative office in T3 and other partners
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
Attends to guest’s complaints, inquiries and requests, referees problems to Supervisor or Duty Manager if he/she unable to assist
Is familiar with other InterContinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a ICHG Brand
Rooming of guest
Assist in any other duties when required by the Guest Relations and Reception Team
Promotes IHG Rewards & Ambassador programs
If applicable – At least 1 year experience in a 5 star hotel property working in a similar role or as a front desk agent
Proficiency in speaking and writing English
Ability to work independently and within a team environment
Excellent time management skills

247

Global Markets It-front Office Resume Examples & Samples

Liaising directly with business users over requirement gathering
Focusing on the platform’s non-functional behaviour: performance, scalability, security etc – and making sure that tests in this area are repeatable
Promoting knowledge sharing within team members – taking active involvement in poker-sizing sessions with all concerned parties as and when required
Liaison with other teams, for example, across London/NY Dev teams, Production support teams etc
Documenting new functionalities and training users/support teams support as appropriate
Leading by example: ensuring that own behaviour as developer exhibits the team’s values of dedication, commitment and transparency at all times and under all circumstances
Proven SDLC experience on mature, enterprise multi-threaded Java development projects
Excellent knowledge and practical experience of Java development
Extensive experience in unit and integration testing using JUnit and other test frameworks
Very good knowledge of XML and messaging frameworks
Prior exposure to high frequency, low latency programming environments
Good knowledge of financial markets concepts, terminology and practice

248

Front Office Rooms Coordinator Resume Examples & Samples

Overall responsibility to assist in supervising the front desk functions
Document and confirm reservations and cancellations
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, and amenity delivery)
Match the bucket check to in-house guest ledger report; report discrepancies to Manager
Process all check-outs according to established hotel requirements
Additional task as needed

249

Senior Room Operations Manager Front Office Resume Examples & Samples

Follows property specific second effort and recovery plan
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
Meets semiannually with staff on a one-to-one basis
Performs hourly job functions as needed
Performs required annual Quality audit with GM & RD

250

Coordinator of Finances & Front Office Resume Examples & Samples

Knowledge of basic philosophy of Catholic Elementary Education
Ability to establish cooperative working relationships with persons contacted in the course of performing assigned duties
Experience in supervising front office staff and volunteers to perform to the best of their abilities
Ability to organize, work independently, set schedules, prioritizes tasks, and work with other members of the staff in a team setting
Ability to analyze, interpret and communicate financial information
Intermediate to advanced skill level in computer software applications, including spreadsheets, word processing and database programs (Access, Excel, Word, Publisher), and the ability to learn new software
Student Tuition Organization (STO’s) Manage various STO’s and eligibility for school/students. Identify students who qualify for STO’s and follow through with families as well as organizations
Coordinate school’s annual application with various STOs
Work with contacts of various STOs, per different funding (CTC,ITC,STC), to drive funding on weekly/monthly/quarterly basis
Manage FACTS Tuition Payment for school families
Tuition Management-coordination of tuition meetings and writing tuition letters; assisting parents with scholarship applications; and online recording or related tuition payments
Manage accounting of the Y.E.S Program billing and sending of statements
Manages accounting of all fee receipts including, but not limited to registration, student tuition, matching funds, Y.E.S Program, sports, and fundraising monies (Tree of Knowledge, Library, Eaglethon, Rice Bowl, field trips, etc., and sends statements to families. (works closely with the Director of Development and Marketing with fundraising monies)
Semi-annual review the SCRIP Program’s balance sheet and semi-annual disbursement of SCRIP credit towards tuition in FACTS to respective families by coordinating with Parish Office as well as HSA SCRIP Coordinators
Verifies weekly invoices; codes, payables in coordination with parish finance office
Submits the Federal E-Rate application for the school/parish (3 total applications in the portal)
Manages accounting of Fry’s Food Store fundraising and Basha SCRIP refund checks
Manage and coordinate all Company Matching funds
Timely submission of school deposits to the parish finance office
Pays monthly school bills
Active member in school budget process and implementation
Oversees the operations of the front office
Purchases office and educational supplies
Manages distribution of Weekly Communication Envelopes (WCE’s)
Updates and coordinates school registration process
Collects timecards and signatures and delivers to the parish finance office for payroll processing
Monitors discretionary accounts and reports monthly
Manages accounting fundraising (documentation, credits) for all families. (working closely with the Director of Development and Marketing)
Create, organize and maintain all registration documents, (working closely with the Director of Development and Marketing in creating them), excluding Permanent Records
Establish scholarship sources
Coordinate food/snacks and drinks for meetings determined by the Principal
Coordinate snacks/drinks for Y.E.S. Program
Coordinate milk order
Monitor school attendance procedures
Compile and report families with outstanding fees per Trimester and EOY
Member of the Crisis Management Team
Incoming student assessments, when principal unavailable
Performs any other job-related duties as requested by the Principal
AA degree in Business, Public or Non-profit Administration, or equivalent experience
Active practicing Roman Catholic in full communion with the Church

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