Front Office Assistant Resume Samples
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Front Office Assistant Resume Samples
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BN
B Nolan
Bruce
Nolan
5065 Fisher Mall
Dallas
TX
+1 (555) 663 8650
5065 Fisher Mall
Dallas
TX
Phone
p
+1 (555) 663 8650
Experience
Experience
New York, NY
Front Office Assistant
New York, NY
Gorczany and Sons
New York, NY
Front Office Assistant
- May assist superior in the development of the work unit’s annual budget and monitoring adherence to such on a monthly basis
- Work at the reception desk, answer phones, greet and communicate with patients and providers
- Assist with answering phones, greeting and communicating with patients and providers
- Provide information about the building facilities, such as location of departments or offices, employees within the company, or services provided
- Create an organizational culture that respects and celebrates the diversity of our consumers
- May be the intermediary between the transport service provider/Caterer and Accenture
- Assist Accenture staff with the transport/food questions and complaints
Detroit, MI
Front Office Assistant Manager
Detroit, MI
Mayer-Schowalter
Detroit, MI
Front Office Assistant Manager
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
- Works closely with Security Staff to handle any guest emergency or safety concerns
- Assist in hiring, training, and discipline of front desk staff
- Educational Assistance
- Works harmoniously and professionally with co-workers and supervisors
- Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation
present
Phoenix, AZ
Senior Front Office Assistant
Phoenix, AZ
Greenfelder LLC
present
Phoenix, AZ
Senior Front Office Assistant
present
- Responsible for Reception/Administrative Support for WebMD
- Maintain Switch board for proper routing of calls
- Daily tasks include assist screening solicitors & directing visitors accordingly
- Process and track all departmental invoices
- Assist department management with lease administration tasks
- Maintain Work Orders for verification of all contractor billing outside of standard service agreements -Process all catering orders for company employees as necessary
- Manage schedules for conference rooms and hotel offices
Education
Education
Bachelor’s Degree in Self Motivation
Bachelor’s Degree in Self Motivation
University of Massachusetts Amherst
Bachelor’s Degree in Self Motivation
Skills
Skills
- Serves visitors by greeting and directing them appropriately, notifies company personnel of visitor arrival and ensures visitors read and understand the safety procedures for the site
- Provide administrative support to the Executive Assistants which includes assisting with travel arrangements for visitors and employees and well as preparing expense reports
- Provide clerical and administrative support, which may include typing, filing, reviewing and processing invoices, preparing and distributing correspondence, data entry, creating and maintaining various list and schedules and assisting with reports
- Distribute the best possible individual solutions to clients by acquiring the necessary knowledge of the products & services offered whilst effectively promoting this knowledge
- Good knowledge of basic clerical process including filing, sorting
- Ability to type accurately and use a computer with good knowledge of PC operations and software
- Ensure the Front desk, business suite and meeting rooms are maintained to the highest standard of tidiness and cleanliness and that the areas are left clear at the end of each meeting and working day
- Organise and coordinate meetings in the Business Suite, via the booking scheduler, to ensure all rooms are booked and that any queries/conflicts arising are resolved promptly and professionally
- Ability to work under pressure with interruptions, use good judgment and make good decisions
- Ability to lift up to 15 Ibs.Along with being able to occasionally stand, reach with hands and arms, and stoop, kneel, crouch or crawl
15 Front Office Assistant resume templates
Read our complete resume writing guides
1
Front Office Assistant, Citywalk Front Office Resume Examples & Samples
- Provide day to day administrative support of Citywalk Operations, Citywalk Technical Services and Parking Operations through reception of guests and employees, manage meeting schedules, and distribute reports of property happenings, support projects and other administrative tasks as needed
- Provide support to employees with schedule requests, payroll processing and attendance tracking by handling sick call replacements, schedule changes, vacation processing and union discipline
- Provide ‘Best in Class’ guest service with every interaction, by accommodating guests’ needs with urgency and elevating special needs to an Operations Manager in a timely manner
- Answer phones for internal and external inquiries
- Communicate frequently with other departments and property venues, such as theme park, hotels and Amphitheatre. Frequent radio communication with Security, Parking, Medical and Technical Services
- Responsible for accurate emergency and crisis communication and response
- Ability to work independently, identify and communicate solutions to problems, maintain a strong focus on business priorities and be persistent in follow-through
- Must be able to take control, remain calm, and delegate needs in emergency situations
2
Front Office Assistant Resume Examples & Samples
- At least 1 year experience in Communication skills
- At least 1 year experience in Customer/client oriented attitude
- At least 1 year experience in Excellent analytical and problem solving skills
- At least 1 year experience in Excellent organization skills
- At least 1 year experience in Team spirit
3
Front Office Assistant Resume Examples & Samples
- Maintain electronic and hard copy archive files
- Process in-coming mail and distribute accordingly
- Must be available to work weekends, holidays, late nights and occasional overtime
- Multi-task in a fast-paced environment using resources effectively and efficiently with limited to no supervision
- Must work well with others and promote teamwork
4
Front Office Assistant Manager Resume Examples & Samples
- Ensure smooth check-in and check-out of all guests, properly handle guest accounts
- Constantly audit all desk work for accuracy and consistency. Coach and counsel staff when appropriate
- Maintaining and enforcing the Brand Standards of Guest Service during check-in, check-out and on the phone
- Assist in hiring, training, and discipline of front desk staff
- Assist in scheduling and payroll
5
Front Office Assistant Manager Resume Examples & Samples
- Monitor room blocks on a daily basis to maximize revenue, prevent overbooking and ensure proper room availability and reservations
- On a daily basis ensure that all arrivals are set up correctley, by checking room types, group billing, individual FIT rates and special requests
- Assist the General Manager in ensuring employees in the Front Office are performing their daily tasks
- Facilitates/ schedules departmental meetings, pre-con meetings for groups staying at the hotel, management trainee meetings, and hotel management meetings as required
- Performance of all special projects as requested by the General Manager
- Reviews current day's expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered
- Conduct site tours of the Lodge units and general areas
- Assist the General Manager in Pre-assigning all arrivals and managing room inventory
- Organize, administer and assist with on the job training for new employees
- Participate in training classes set up by BCRP and or Vail Resorts
- Follow proper cash handling procedures outlined in the bank contract and the training manual
- Complies with all Resort policies, procedures and standards of operation
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Ensures associates understand expectations and established standards
- Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns
- Able to assume responsibilities of General Manager in his/her absence
- Assist in Oversight of Concierge Team. Commissions, Payroll, Scheduling, Hiring, Performance Review
- Assist with property inspections, interior and exterior
- High School diploma. -required
- Experience with LMS. –preferred
- Process all invoices, open and mange PO’s in Coupa, timely filing of all paperwork
- CPR Certification and/or First Aid Training. -preferred
- Minimum of two years of Front Desk experience in a property of similar size and quality. -required
- Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives, and employees throughout the organization. -required
- Must be able to communicate effectively in English. -required
- Must be able to work weekends and holidays. -required
6
Front Office Assistant Resume Examples & Samples
- Badge and key management
- Incoming and outgoing post
- Room reservation
- Visitor welcome
- Stationery ordering
- Bond cart submissions for the needs of the Center
- Strong autonomy
- Responsiveness & adaptability
- Ability to manage own time and prioritize workload effectively
- Ability to finalize tasks according agreed standards for work performance
7
Front Office Assistant Manager Resume Examples & Samples
- Must review all site tours, resumes, arrivals and departures daily
- Intercept all guest issues and respond directly with guests on behalf of the property
- Ensure all checklists are updated and are completed
- Assist the accounting department in resolving various billing issues on guest folios
8
Front Office Assistant Resume Examples & Samples
- Room reservations
- Visitors welcome
- Fluent level in English
- Excellent communication and team work skills
- Organizational and multitasking skills
- Effective time management, effective task organization
9
Front Office Assistant Manager Resume Examples & Samples
- University degree (graduate degree preferred) – preference given to Hospitality Management or business-related degrees
- Knowledge of Word, PowerPoint and Excel (essential)
- Knowledge of PMS system (essential, preferably Opera)
- 3 years minimum prior experience as Team Leader Front Office
- Appreciation for working with multi-cultural workforces of differing education levels
10
Front Office Assistant Manager Resume Examples & Samples
- Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
- Coordinates arrivals, departures and billing requirements with Sales and Catering Department. Blocks rooms for arrivals and ensures any discrepancies are resolved with Housekeeping. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups accordingly to the guest preferences and requests
- Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation. Works closely with Security to ensure guest and staff safety is a priority
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone in a timely manner
- Ensure all glitches are recorded accordingly. Handles all glitches based on facts and investigate all glitches accurately. To be neutral at all times maintaining professionalism
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
- Walked all VIPs room prior to their arrival ensuring all preferences and request are provided accordingly. Worked closely with Room Service and Housekeeping team
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
- Performs Night Audit correctly and ensuring reports are distributed as required. Ensures all rates checks and high balances are monitored and follow up accurately. Prepares discrepancy reports and keep the Front Office Manager informed of all activities during the night shift
- Routine rounding of the hotel environment including Front & Back of the House, Food & Beverage outlets and public spaces to ensure everything is in working condition. Reports any damages or repairs work on a timely manner and follow up the work has been completed. Ensures that employees grooming are up to standard. Keep Department Head well informed of any area of concerns
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Makes confirmation for guest with regards to their booking
- Can answer guest calls and direct them appropriately in the absence of a Communications Operator
- Ensure all guest information is entered into PSB “Police Station Bureau” system correctly on a timely manner and registration of guest information is completed accordingly. All guest passport or ID is being scanned and updated. Outside guest/ visitors are registered into the PSB visitor booklet
- Participate with local PSB meeting and ensure all matters related to guest registrations are entered correctly. Maintained a proper relation with the PSB officer working closely with them
- Worked on public holidays, shifts and additional shifts when deemed necessary based on hotel occupancy and business requirement
- Must be familiar with Four Seasons Hotels & Resorts standard training manual and service culture. Ability to understand the Policy & Procedure and operating manuals
11
Front Office Assistant Resume Examples & Samples
- Meet and greet guests in a polite, professional manner, ensuring the Company is represented to the highest standard with positive impact
- Notify the host of the visitors' arrival and feedback any known delays
- Check that all equipment in the meeting rooms is set up as requested and in full working order prior to meetings
- Provide ongoing support to meetings in the event of any technical problems
- Proactive in setting up presentation material – soft and hard copy
- Provision of high level administrative support to visiting Board members
- Respond promptly to client and visitor requests
- Distribute the best possible individual solutions to clients by acquiring the necessary knowledge of the products & services offered whilst effectively promoting this knowledge
- Organise and coordinate meetings in the Business Suite, via the booking scheduler, to ensure all rooms are booked and that any queries/conflicts arising are resolved promptly and professionally
- Ensure the Front desk, business suite and meeting rooms are maintained to the highest standard of tidiness and cleanliness and that the areas are left clear at the end of each meeting and working day
- Provision of refreshments and ordering of catering for meetings within the Business Suite
- Ensure all amenities are clean and tidy
- Answer overflow incoming telephone calls from the switchboard
- Arrange receipt and notification of the appropriate staff member of couriers, incoming deliveries and lunches and keeping accurate booking records
- Regularly changing the displays in the front office area
- Update and monitor marketing literature stock levels and replenish accordingly
- Ensure that internal Front desk calls are answered in the house style in a courteous manner, taking and distributing messages promptly and efficiently
- Work and liaise with the Office Support and the IT teams
- Act as a fire warden for the reception and business suite
- Act as Emergency and Security contact
- Previous experience of working in a senior corporate front office role within a professional consultancy sector, or similar
- Educated to a minimum ‘A’ Level standard or equivalent. Business diploma/degree desirable
- A professional business qualification (certificate, diploma or degree) is desirable
- Unique front office skills attained in a revenue generating environment
- Ability to deliver consistent high levels of customer service
- Displays a commitment to excellence and a high level of attention to detail, even when working under pressure
- Highly adaptable and proactive
- Self organised and motivated
- Ability to multi-task and excellent time-management
- Excellent IT skills and able to use word processing and spread sheet software
- Shows a commitment to self development
- Demonstrates an interest in the company and business generally
- Shows excellent interpersonal and team working skills
- Has excellent verbal & written communication skills
- Uses own judgement and initiative to respond to enquiries and requests
- Diplomacy skills to handle complaints and emergencies in a level headed manner
- Has an understanding and adherence to the need for strict confidentiality
- Immaculate and professional presentation and a pride in appearance
12
Night Front Office Assistant Resume Examples & Samples
- Ensure an efficient reception, switchboard and concierge experience for Guests overnight, including check in/out, and complete audit procedures, as required
- Ensure that both the Night Manager and Front Office Manager are kept fully aware of any relevant feedback from guests and, or, other departments
- Attend appropriate training courses, when required, and assist with the Day Team’s training and development efforts
- Conduct fire walks overnight
- Ensure billing and guest deliveries reach Guest rooms in a timely manner
- Ability to work on your own and as part of a team
13
Front Office Assistant, Citywalk Hilltop Resume Examples & Samples
- Provide support to all CityWalk tenants (retailers, restaurants and clubs) with ID and property clearance including frequent verbal and written communication
- Complete special projects as assigned
- Minimum 1 year experience working in an urban entertainment center, shopping mall, or theme park environment and excellent guest service
- Proficient in Microsoft Office software (Word, Excel, Outlook, PowerPoint, Publisher)
14
Front Office Assistant Resume Examples & Samples
- Three years of customer service experience showing success in working with the public (both in person and via email/phone)
- Self-motivated and strong ability to multi-task
- Ability to use multi-line phone system and exude excellent telephone etiquette
- Excellent oral/written communication skills
- Proficiency with Microsoft Word, Excel, and Outlook
- Ability to take initiative, meet deadlines and assume front desk responsibility
- Ability to be creative, detail-oriented and professional
- Willingness to take ownership of solving visitor questions/concerns/problems with a high degree proficiency
- Ability to handle interruptions, balance multiple and varied tasks and handle confidential information with discretion
- Ability to interact with a diverse constituency of individuals
15
Front Office Assistant Resume Examples & Samples
- Handles Front Desk operations of handling arrivals, check-ins (Registration) and departures for checkouts (Cashiering) of all the hotel guests
- Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction
- Handles face to face guest requests and inquiries articulating accurate advise on products, services and happening within the hotel as well as Accor Group
- Able to work independently and well organized
- Positive working attitude with pleasant personality
16
Night Front Office Assistant Resume Examples & Samples
- Represent the Night Manager, when absent
- Ensure that all Guest complaints managed, recorded and resolved promptly
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform Departments of special requests, early/late departures, room changes and other Guest requests
- Previous experience supervisory experience
17
Front Office Assistant Manager Resume Examples & Samples
- Performs all guest service representative tasks in a superior manner
- Oversees late checkout and stay over requests
- Oversees all room changes
- Oversees showrooms for sales
- Oversees hotel availability in local area
- Ensures that all appropriate computer generated reports are printed in a timely manner
- Oversees preparation of VIP arrivals
- Ensures that all room discrepancies are cleared
- Oversees blocking of special room requests for next day’s arrivals
- Maintains a neat and orderly control desk and area
- Consistently presents a polished and professional role model image to guests, coworkers, and other departments
- Complete job duties as listed on their shift checklist in a timely manner and alerts director of front office if assistance is needed
- Perform any other duties as assigned by the front desk and Sonesta management
- Coordinates out of order rooms with housekeeping and engineering
- Ensures posting of all charges
- Inspects associates at the beginning of each shift to ensure grooming standards are met
- Conduct pre-shift meetings before the start of each shift
- Ensure that the department’s schedule is prepared and posted by the weekly deadline
- Ensure that Travel Pass enrollment weekly and monthly goals are met
- Review Guestware, update Travel Pass member status, and prepare welcome letters accordingly
- Ensure that weekly advocate goals are met
- Monitor ADP, correct missing punches and approve payroll
- Assist in controlling expenses and minimizing waste in all areas of housekeeping. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
- Conduct daily guest room and suite inspections ensuring Sonesta Standards are being met
18
Patient Coordinator / Front Office Assistant Resume Examples & Samples
- Greets, screens, and safely transports patients to the scan control room and returns them when done
- Performs and/or aides patient transfer on/off the table, ensures patient comfort, as directed. Assists in administering preliminary and post exam instruction and answering non-medical related questions
- Enters accurate patient, physician, and exam information into the Alliance PLE system as well as customer MIS systems when required
- Assists technologist with paperwork as directed and then sorts and prepares patient package of films and paperwork for technologist review before submitting to customer
- Orders supplies, cleans unit, assist in preparing for transport on a daily basis
- As applicable, valid state driver's license
- Six months to a year or related experience and/or training, or equivalent combination
- Previous orderly / Patient Coordinator experience, preferred
- Knowledge and understanding of general anatomy and medical terminology, preferred, especially a high level of cross-sectional anatomy
- Local travel may be required
- Front office experience required
19
Front Office Assistant Resume Examples & Samples
- Requires High School Diploma or GED with computer or business courses
- Requires one year work experience preferably in an office answering phones and providing general clerical support
- Must have excellent phone manner, good arithmetic spelling, grammar and punctuation skills
- Requires Intermediate level PC skills
- Schedule is Monday - Friday 8 - 5
20
Front Office Assistant Resume Examples & Samples
- Communications (25%): makes minor website edits (text changes), assists with proofing/editing marketing materials, mails brochures, utilizes database to send mass emails, responds daily to emails from prospective students with general inquiries, posts announcements to internal e-news bulletin, counsels prospective students regarding high-level questions about the admissions process, assists with addressing questions and concerns of corporate recruiters
- Data and Calendar Management (25%): updates the recruiter database for the CMC, works closely with Alumni Career Services to post jobs for alumni, schedules appointments on director and associate director calendars, updates student information online and in student files, runs queries in database and manipulates exported lists, maintains confidentiality of personal data
- Event Management (15%): liaises with student workers to confirm details of prospective student visits, coordinates off-site student led events, arranges travel for guests, current students and prospective students, mail merges letters and nametags, schedules interviews or meetings for candidates with directors as needed, assists with catering orders, secures gifts for speakers, books meeting space, provides directions for guests, logs event attendees in system
- General Administrative Duties (15%): answers phones, receives guests, prepares documents in Word, Excel, PowerPoint and other software programs, makes copies, places catering orders, enters information into databases, handles incoming and outgoing mail, purchases office supplies, stocks office supplies and collateral materials in the office and lobby, maintains copy and fax machines, manages calendars for staff, reserves spaces for meetings, serves as primary administrative assistant for four directors, and executes other clerical duties
- Student Worker Supervision (15%): interviews and hires student workers, manages, trains, schedules, and evaluates performance of front desk student workers, solicits current students to participate in special projects
- Expense Reconciliation (5%): follows up on internal and external financial processes (such as travel requests, check requests, reimbursements, contracts, etc.), oversees payments for student hosted activities, reviews monthly corporate card transactions and submits expense reports
21
Ai-front Office Assistant Resume Examples & Samples
- Schedules patient appointments for imaging exams
- Answers phones and accept scheduling calls from referring physician offices and patients. Interfaces and builds relationships with referring office staff
- Enters all accurate patient information into scheduling database
- Sends patient's insurance information to verifier for pre-certification
- Obtains all pertinent paperwork for exam, such as Rx and authorizations and put together with daily schedules. Confirms appointments by phone for next day's schedule
- Greets patients as they arrive for their exams and obtain necessary on-site paperwork such as insurance cards, screening forms, and consent forms
- Familiar with medical terminology, imaging exams and diagnoses
22
Front Office Assistant Resume Examples & Samples
- Answers multi-line phone system; screens and directs calls, takes messages
- Serves visitors by greeting and directing them appropriately, notifies company personnel of visitor arrival and ensures visitors read and understand the safety procedures for the site
- Create and modify templates, spreadsheets and documents including correspondence, drafts, memos and e-mail
- Maintains presentations of the front office, conference rooms and common use areas
- Sorts and distributes incoming mail, processes outgoing mail and small packages for couriers
- Assists in the planning and implementation of company events, meetings and conferences
- Provide administrative support to the Executive Assistants which includes assisting with travel arrangements for visitors and employees and well as preparing expense reports
- Support staff in assigned project based work as needed
- Strong organizational and time-management skills are essential as well as good oral and written communication skills
- Proficient in PC applications such as Word, Excel and PowerPoint
- Capable of working independently as well as part of a team
- Must possess the ability to quickly adapt to changes in work priorities
- Accurate and quick decision making
- Must be able to prioritize work to meet deadlines despite frequent interruptions
- Professional and confidential
- Observe safety principles and work in a safe manner
- Effectively organize, prioritize and follow-up on work assignments
- High School Diploma with 5 years of relevant experience
- Associate’s degree with 3 years of relevant experience; or BA/BS in Business Administration or related field with 2 years of relevant experience preferred
23
Front Office Assistant Resume Examples & Samples
- Demonstrates a pleasant personality with a mature disposition
- Is a team player and contributes to ensure the smooth operations of the Front Desk
- Is able to work on a rotating roster
- Preferably has a certification/ basic knowledge on Hospitality/ Tourism
24
Front Office Assistant Manager Resume Examples & Samples
- University Degree/Diploma in Hotel Management or related field
- Excellent communication skills, both written and verbal required in English and Mandarin. Foreign Language is desired
- 2-3 years management experience in a similar position in luxury hotels
- Good knowledge of Front Office, Guest Services, Executive Floor and Concierge
- Strong managerial and supervisory skills
- Good knowledge and very familiar with Opera system
- Strong interpersonal and problem solving abilities, able to work well under pressure
- Manages the activities at the Front Desk. Ensures communications and follow-up with each shift on any problems, guest requests or special requirements
- Frequently tours the hotel and monitors the activities of all other departments. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
- Personally handles all guest relocations according to established guidelines
- Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation
- Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
- Assists with responsibilities and duties as required throughout the hotel
- Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
25
Front Office Assistant Resume Examples & Samples
- Ensure an efficient reception, switchboard and concierge experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Front Office Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Assist with Night Shifts for holiday and absence cover
26
Front Office Assistant Resume Examples & Samples
- Conduct insurance consultations with new patients or as needed to explain their benefit information obtained
- Perform follow-up actions on insurance issues noted during weekly therapist chart reviews
- Review patient charts regularly to ensure all visits are authorized and necessary documentation is within the chart
- Professionally conduct patient insurance consultations
- Track patient attendance daily within the patient’s chart and on required reports
- File all paperwork according to policies and procedures of clinic accurately and in a timely manner
- Check patient charts to ensure scripts/referrals are current and/or 700-701’s are signed and updated
- Ensure completeness of all forms
- Chart review discharged charts finding discrepancies and informing the therapist involved to correct the deficiencies found
27
Front Office Assistant Resume Examples & Samples
- Greet, sign in, and highlight patients’ names immediately, notifying appropriate provider of patient arrival. Also collect and receipt payments accurately, act as an information resource to patients/visitors, and verify all patient registration data, following through with all changes. Produce error – free batches which include counting and balancing the cash drawer in agreement with EHR
- Scan the provider schedules in detail to ensure appropriately scheduled appointments, alerting supervisor to any concerns/issues, and to verify providers are accurately scheduled out for meetings, days off, etc
- Schedule appointments according to individual provider attributes and department guidelines. Utilize appropriate follow through in documenting messages
- Continuously oversee the waiting room for cleanliness and safety. Straighten/tidy waiting area as needed. Report safety concerns to appropriate individual
- Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types
- Maintain knowledge of providers, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with of MCMG services and protocols
- Confirm and reschedule all appointments as directed. Reschedule any bumped appointments. Process kept, cancelled and No Show appointments per policy
- Assist new patients with patient information forms and properly verify insurance eligibility for all appointments. Escort or direct patients to appropriate waiting area for medical services. Complete all patient insurance/demographic changes, and all other necessary account modifications in a timely and accurate manner
- Alert the nurse/provider that patient has arrived. Continuously review waiting room for prolonged patient waiting. Notify appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate any and all delays to patients waiting longer than 15minutes, and offer alternatives when necessary. Notify management of patient issues
- “Other duties as assigned”
- Must have a minimum of 1 year of customer service in any field and experience working with computers in a work environment is required
- Prior medical office experience preferred
- Must type 50-65 WPM and have intermediate to advanced knowledge of word processing and database software programs
28
Front Office Assistant Resume Examples & Samples
- Greet, sign in, and highlight patients’ names immediately, notifying appropriate provider of patient arrival. Also collect and receipt payments accurately, act as an information resource to patients/visitors, and verify all patient registration data, following through with all changes
- Maintain knowledge of MCMF providers, locations, hours, and services. Utilize tools and resources appropriately to offer information and match patients’ needs with of MCMF services and protocols
- Confirm all appointments as directed. Reschedule any bumped appointments
- Assist new patients with patient information forms and properly verify insurance eligibility for all appointments. Escort or direct patients to appropriate waiting area for medical services
- Complete all patient insurance/demographic changes, and all other needed account modifications in a timely and accurate manner
- Assist patients with insurance, medical group, plan and benefit questions and information
- Produce error – free batches which include counting and balancing the cash drawer in agreement with EMR
- Process kept or cancelled appointment per policy
- Alert the nurse/provider that patient has arrived. Continuously review waiting room for prolonged patient waiting. Notify appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate any and all delays to patients waiting longer than 15 minutes, and offer alternatives when necessary. Notify management of patient issues
- Monitor EMR Work Log and Task basket continuously and process accordingly
- Perform any additional/miscellaneous duties (not inclusive of job description) as requested/assigned by the management team within the scope of knowledge/ability
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Front Office Assistant Resume Examples & Samples
- Greets visitors and directs to appropriate person
- Prepares outgoing faxes and distributes incoming faxes
- Photocopies a broad range of materials
- Schedules meetings and appointments
- Types routine correspondence and prepares files as assigned
- May inventory and order supplies
- Develops and maintains varied tracking reports
- May write own correspondence and prepares correspondence for management
- Interfaces with clients, vendors, visitors to schedule appointments and resolve office administration issues
- Researches and prepares special projects as assigned
- May assist superior in the development of the work unit’s annual budget and monitoring adherence to such on a monthly basis
- Recommends changes to internal office procedures and workflow
- Provide the best customer care possible, including reliability in working scheduled hours
- Identify and build upon the strengths of consumers, coworkers, and the communities we serve
- Create an organizational culture that respects and celebrates the diversity of our consumers
- Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the industry
- Research and utilize our industry’s best practices and analyze our own services to ensure the best possible outcomes
- Associate’s Degree preferred in business or technical school
- Must have the ability to orient, train and direct the work of other non-exempt staff
- May determine work flow and assignment of duties for clerical staff in work unit and advise supervisor of work related issues
- Determines timing of ordering supplies, payments, reporting and other materials from corporate or vendors
- Bilingual English/Spanish is a MUST
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Front Office Assistant Resume Examples & Samples
- Check in patients by verifying and/or updating demographic, insurance, and registration information in accordance with established policies and procedures
- Facilitate the scheduling, canceling, and rescheduling of patient appointments
- Communicate scheduling changes and updates with staff
- Coordinate with back office staff to ensure timely and efficient flow of patients
- Review and edit patient bills generated by providers through the electronic medical record system
- Enter patient charges and payments in the electronic medical record system
- Coordinate referrals and/or hospital admission arrangements as directed
- A minimum of one (2) years related experience
- Experience in a medical office setting
- Experience with electronic patient management systems
- Proficiency in Microsoft Office programs including Outlook, Word, and Excel
- Champion Patient-Centered Care
- Exemplify Teamwork and Connections
- Be an Owner
- Embrace the Future
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Front Office Assistant Resume Examples & Samples
- Knowledge of general office functions including typing, filing and reception are required
- The incumbent should have previous experience with computers
- Previous experience in collecting money is preferred
- Previous experience with Epic or another EMR
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Front Office Assistant Resume Examples & Samples
- One year prior front office or clerical experience
- Basic computer literacy and proficiency in Microsoft Windows
- Basic proficiency with MS Office (Outlook, Word, Excel, PowerPoint)
- Ability to type 45 words per minute
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Front Office Assistant Resume Examples & Samples
- Responsible and accountable for all operations in relation to the guest relations section. All duties and tasks performed are to be correct and consistently according to policies and procedures
- To ensure that all guests of the hotel are checked in and checked out in an efficient, yet warm and friendly manner
- To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly
- Attending to guest enquiries with accurate of hotel information, product knowledge and maintain and update information files. Ensuring all Guests are provided with friendly, courteous and professional service at all times
- Prepare and handle guest billing procedures for departure
- Ensure cash float intact and no shortage at all times
- Cash collection must be bank into the hotel general safety box by witness
- Handle guest complaints, inquiries, comments and initiate appropriate action and follow-up with approval service recovery
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Front Office Assistant Resume Examples & Samples
- Will be responsible for multi-line phones and directing phone calls
- Scanning documents
- Assisting with special projects
- Greeting walk-in traffic
- General copying/filing duties
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Front Office Assistant, Senior Resume Examples & Samples
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value tatements and Commitment to Excellence standards
- Performs word processing and spreadsheet data
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referralsandnbsp;and/or authorizations
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA,
- FMLA and other federal, state and local standards
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory andandnbsp;accrediting agencies. Practices the efficient use of supplies
- Maintains a clean, safe and organized office.andnbsp
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Front Office Assistant Resume Examples & Samples
- Main receptionist
- Receive, screen all incoming phone calls and connect them to appropriate personnel
- Give a warm greeting to all visitors entering the office premises
- Help out each person who approaches the front desk with a positive response and smile
- Ensure cleanliness and orderliness in the reception area while abiding by the policies and regulations of the organization
- Enters work order requests and emails to appropriate personnel
- Responsible for updating or preparing procedures as needed/requested
- Updates phone lists
- Orders business cards and stationery
- Various mailing projects, including stuffing and mailing monthly invoices
- Process important packages, deliveries, or messages in a timely manner
- Routes incoming faxes via our fax server
- Provides monthly numbers for the monthly report
- Supports Hospitality activities, updating the Reservation System (MRM), ordering food, cleaning out refrigerators, assisting with setups, accepting deliveries, filling in where needed
- May scan documents into database, utilizing available software and hardware
- Ensure accuracy and quality of scanned documents
- Provide clerical and administrative support, which may include typing, filing, reviewing and processing invoices, preparing and distributing correspondence, data entry, creating and maintaining various list and schedules and assisting with reports
- Perform additional office support duties as assigned
- May require overtime, weekend work, or run errands on foot as needed
- Updates the firm directory as needed and request it to be updated on the SA intranet
- Ability to work under pressure with interruptions, use good judgment and make good decisions
- Read, comprehend and perform department procedures
- Ability to handle multiple priorities
- Detailed oriented along with an independent thinker
- Good knowledge of basic clerical process including filing, sorting
- Ability to quickly locate requested documents
- Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to use a calculator, fax machine, scanner, copy machine
- Ability to type accurately and use a computer with good knowledge of PC operations and software
- Ability to lift up to 15 Ibs.Along with being able to occasionally stand, reach with hands and arms, and stoop, kneel, crouch or crawl
- Two or more years of experience in a professional environment; a law firm is a plus,
- Working knowledge of Microsoft Office programs with emphasis on Word, Excel and Outlook
- Use of Power PDF or the like program
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Front Office Assistant Resume Examples & Samples
- Greets and registers patients and updates demographic information in a polite and helpful manner. Manages the patient flow to accommodate the physician’s flow and productivity expectations
- Demonstrates proper cash handling procedures and accuracy in collecting and receipting co pays and deductibles. Possesses the ability to understand and explain most insurance and billing questions as it pertains to the patient’s coverage and co-payment
- Reviews the careslip / charge posting template, checking for accuracy with diagnoses, charges, supplies and other service administrations per patient visit
- Responsible for reviewing all visits on a daily basis, auditing for any discrepancies, i.e. missing charges, diagnoses, and other services
- Knowledgeable about all reports from the Practice Management system pertaining to revenues collected, distributed, receipted and reported
- Receives all / some incoming telephone calls; takes appropriate messages in the correct templates or other office formats
- Follows all office-specific protocols pertaining to telephone triage; utilizes approved guidelines for medical advice given and appropriate follow up timeframes
- Practices customer service skills in all encounters with the patients, physicians and staff
- Follows office protocols for scheduling in the Practice Management system; conducts patient interactions in a way that protects patients’ right to privacy. Follows and implements all HIPAA requirements
- Scans, files, maintain records / logs and assists with office supply ordering and/or distribution for efficient Front Office operation. Completes all patient forms and requests for records in the required timeframe and keeps Office Manager apprised of any delays in meeting this requirement
- If applicable to the position, will possess knowledge and experience in Occupational Health management to process the Physician’s First Reports. Tracks follow up appointments in ongoing patient care; keeps employers informed of patient status for return to work; possesses knowledge of employer accounts in the Practice Management system
- Performs other duties as assigned; accepts additional responsibilities when requested to do so
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Front Office Assistant Resume Examples & Samples
- Limited to no experience in the medical office
- General clerical skills to include typing, filing, scanning and calculator use
- Medical office experience strongly preferred
- Working knowledge of medical terminology strongly preferred
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Front Office Assistant Resume Examples & Samples
- Two (2) years’ experience in a medical office environment
- Adheres and assures compliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards
- Performs charge entry and cash handling
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations
- Participates in Quality Assurance and Quality Indicator activities as assigned
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies
- Maintains a clean, safe and organized office
- Act as a Liaison to assist office billing service as requested
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Front Office Assistant PCD Resume Examples & Samples
- High School Diploma and one or more years of medical office experience
- One (1) year of medical office experience preferred
- Ability to bend, stoop, stand or squat
- Ability to see, hear and write
- Ability to communicate effectively by speaking clearly in English
- Ability to work at a rapid pace with numerous interruptions
- Demonstrates a high degree of self motivation and directional initiative
- Able to transfer patients of all sizes from the wheelchair or stretcher/table and vice versa
- WORKING CONDITIONS/ HAZARDS
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Medical Assistant / Front Office Assistant Resume Examples & Samples
- Graduate of a Medical Assistant Program is required
- Medical Assistant Certification is required
- One year previous Physician Office experience preferred
- Must have working knowledge of medical terminology
- Requires excellent communication skills to relate to physicians, patients, outside organizations/people, and other office staff
- Knowledge of medical supplies, ordering procedures, inventory and clerical skills is helpful
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Front Office Assistant Resume Examples & Samples
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required
- Obtains accurate and complete patient demographic and insurance information
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience
- Interacts with patients and families in a professional manner
- Participates in Quality Assurance/Quality Indicator activities as assigned
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies
- Practices the efficient use of supplies
- Assists billing service as requested
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Experienced Medical Front Office Assistant Resume Examples & Samples
- Ability to work at heights of 24 to 40 inches
- Ability to hear alarms, call bells, phones and intercoms
- Must have fine motor skills
- Ability to remain calm in very stressful situations and in dealing with upset people
- Demonstrates tact, versatility and adaptability
- Functions independently
- Able to push stretchers and wheelchairs
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Front Office Assistant Resume Examples & Samples
- Reception Services
- Greet/direct employees and visitors according to Accenture processes
- Provide information about the building facilities, such as location of departments or offices, employees within the company, or services provided
- Assist in answering questions, resolving issues/concerns or direct them to the appropriate resource, tracking requests using Siebel when applicable
- May act as a point of contact for external providers
- Switchboard / Phone help desk
- Operate telephone switchboard to answer, screen, or forward calls, providing information
- Provide general on the phone help desk services tracking and routing requests to appropriate departments using Siebel
- Logistics (overtime meals, transportation and parking)
- Extract daily Overtime Meal requests & daily Transport requests from internal tool (OMS)
- Assist Accenture staff with the transport/food questions and complaints
- May be the intermediary between the transport service provider/Caterer and Accenture
- May process data for transport details at month end
- Organize periodic parking draw for Accenture
- Contribute to the preparation of the periodic reconciliations / reports (overtime meal/transportation/parking)
- Mail & Courier/Office Supplies
- Collect, sort, distribute, or prepare mails, messages, and courier deliveries (inbound and outbound)
- Maintain proper courier log/dispatch book
- Deliver office supplies / stationaries
- Maintain proper inventory and prepare the monthly office supplies reconciliation/report
- Space Management
- Process meeting rooms reservation requests (assign and confirm space, catering and equipment)
- Reporting and administrative tasks
- Perform administrative duties according to location guidelines
- Execute the daily front desk checklist
- Contribute to the preparation of daily, weekly, and monthly reports
- Strong Customer care and public relations skills
- Effective communication skills (French and English) – oral & written
- Articulate, cordial, hospitable and pleasant personality
- Good telephone etiquette
- Time management/Personal organization
- Ability to work under pressure and multi tasking
- Open, honest and approachable
- Positive mindset
- Teamwork spirit
- Flexible and adaptable to change
- Able to work at odd hours or shifts
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Front Office Assistant Iii Hmts Aliso Creek Pediatric Resume Examples & Samples
- Basic keyboarding skills at 35 WPM
- Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel
- Proven ability to interface with all customer levels (physicians, Organizational staff, insurance companies, patients and family members)
- Basic knowledge of medical terminology
- Working knowledge of medical terminology, plus full understanding of medical insurance procedures
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Front Office Assistant Iii Hmts Hb Rheumatology Resume Examples & Samples
- Minimum one (1) year clerical experience, including filing, use of calculator and basic telephone skills
- Current CPR Certification
- Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment
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Senior Front Office Assistant Resume Examples & Samples
- Responsible for Reception/Administrative Support for WebMD
- Maintain Switch board for proper routing of calls
- Daily tasks include assist screening solicitors & directing visitors accordingly
- Assist facilities team as needed with facilities and operations task and projects
- Process and track all departmental invoices
- Assist department management with lease administration tasks
- Maintain Work Orders for verification of all contractor billing outside of standard service agreements -Process all catering orders for company employees as necessary
- Manage schedules for conference rooms and hotel offices
- Monitor, respond and fulfill submitted department requests via the facilities request tracking system. -Create department related requisition via the Purchase Order system
- Manage visitor and guest pre-registration via the building management system, issuing guest badges as necessary
- Assisting in creating a safe environment for our office and staff. Security starts with our reception desk
- High School Diploma required; bachelor’s degree preferred
- 4+ years of Front Office or Reception experience
- Due to the visibility and impact of this role, consistent attendance is necessary
- Confident, self- motivated and takes initiative
- Must display good listening, interpersonal and customer service skills, positive attitude and friendly Must have professional phone etiquette
- Proficient in Microsoft Office; heavy Microsoft Outlook and Excel knowledge
- Prioritizing, Organizational and follow-up skills are a must
- Excellent written and verbal communication skills are necessary
- Essential competencies skills (accountability, ethics/integrity, team player, embraces change, creative and problem solver)
- Consistently use good judgment and exercise discretion
- Must be able to multitask and successfully complete assigned tasks and projects by due dates
- Ability to manage high call volume using multiple phone lines; up to 6 lines
- Interest in learning and continuous development
