Front Office Executive Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the front office executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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WH
W Hansen
Wilber
Hansen
9410 Frank Villages
Detroit
MI
+1 (555) 590 3815
9410 Frank Villages
Detroit
MI
Phone
p +1 (555) 590 3815
Experience Experience
08/2014 present
Boston, MA
Front Office Executive
Boston, MA
Front Office Executive
08/2014 present
Boston, MA
Front Office Executive
08/2014 present
  • Provide assistance in general administrative activities
  • Assists guests with international calls and directory queries
  • Maintains a clean work environment
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
  • Coordinate with facility team for event management
  • Assist in allocation and utilization of conference rooms including set and cleaning aspects
  •  Co-ordinating with the caterer and Admin for Ordering Breakfast, working lunch and snacks for Client/Internal meeting
07/2008 04/2014
New York, NY
Front Office Executive
New York, NY
Front Office Executive
07/2008 04/2014
New York, NY
Front Office Executive
07/2008 04/2014
  • Greet and assist guests and ensure all arrangements with respect to their transport, hotel, meeting rooms etc. are fulfilled
  • Participate in Emergency Evacuation procedures including crisis management and business continuity
  •  Assist the team with data input of routine reports and filing
  • Process all incoming and outgoing calls accurately and courteously
  •  Ensure maintaining highest levels of confidentiality with the information accessible
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Sort the incoming and outgoing mails at enquiry box and distribute to concerned department / executive
Education Education
Bachelor’s Degree
Bachelor’s Degree
East Carolina University
Bachelor’s Degree
Skills Skills
  • Is able to prioritise tasks and see tight timelines as a challenge
  • Ability to demonstrate the skills and activities mentioned above
  • Is meticulous and has eye for details
  • Excellent personal presentation and communication skills
  • Proficient in the use of Front Office System
  • Has excellent interpersonal and communication skills
  • Able to read and write English
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Ability to see and hear in order to observe and detect signs of emergency situations
  • Is able to work on a rotating roster
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4 Front Office Executive resume templates

1

Front Office Executive Resume Examples & Samples

  • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
  • Ensure smooth food and beverage operations at the Executive Lounge
  • Executive tasks as assigned
2

Front Office Executive Resume Examples & Samples

  •  Being the mirror of the organization and behave in a very professional manner, in line with BCG values
  •  Be the first point of contact at BCG and meet and greet the business clients and staff
  •  Differentiating the incoming walk-ins and welcome / guide them appropriately, and issue them visitor badges
  •  Handle all telephone enquiries at main switchboard and re-direct them appropriately
  •  Ensure excellent upkeep of the reception area to project an impressive image of BCG
  •  Record and handle all incoming and outgoing couriers
  •  Book meeting rooms and maintain the meeting room diary
  •  Co-ordinating with the caterer and Admin for Ordering Breakfast, working lunch and snacks for Client/Internal meeting
  •  Completely Responsible for the Up keeping of the Reception and Business Centre area
  •  Occasional flexibility to work in another role , as required, to assist the team as appropriate
  •  Assist the team with data input of routine reports and filing
  •  Ensure maintaining highest levels of confidentiality with the information accessible
3

Front Office Executive Resume Examples & Samples

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Strong commercial/business awareness and demonstration of sales capabilities
4

Front Office Executive Resume Examples & Samples

  • Existing supervisory experience from a luxury hotel background is preferred
  • Local candidate and local package
  • Candidate should have Front Desk and Executive Lounge experience
5

Front Office Executive Resume Examples & Samples

  • Responsible for handling of incoming and outgoing calls including distribution including organizing ISD/Audio call conferencing
  • Making sure to demonstrate professional and polite responses in telephone responses
  • Receive, inform, guide visitors including coordination with employees
  • Responsible for maintaining call registers including call tracking
  • Managing meeting room booking and occupancy
  • Preparation of database of client contacts and updating including cafe lunch MIS
  • Managing issuance of ID & Access Cards to new joiners and deactivating ID's of leavers
  • Managing new joiners and their employee files
  • Responsible for maintenance and upkeep of front office
  • Greet and assist guests and ensure all arrangements with respect to their transport, hotel, meeting rooms etc. are fulfilled
  • Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines
  • Sort the incoming and outgoing mails at enquiry box and distribute to concerned department / executive
  • Respond to customer queries around the same
  • Provide assistance in general administrative activities
  • Spend time with HR team to understand the current engagement calendar for rest of the year
  • Participate in Emergency Evacuation procedures including crisis management and business continuity
  • Coordination for flowers/Birthday cakes/ other arrangements as and when required
  • Assist in allocation and utilization of conference rooms including set and cleaning aspects
  • Send invites, encourage and drive employee and team participation
  • Assist in arranging for supplies as per event requirement – decoration or food items
  • Coordinate with Food vendor or transport teams for timely delivery of required items
  • Coordinate with facility team for event management
  • 2+ years experience required in front office related activities
  • Graduate in any field
  • Must be comfortable to commute on own
6

Front Office Executive Resume Examples & Samples

  • The responsibilities will be split between the Rooms Controller function and supporting the Front Desk, Guest Relations and Guest Services departments in a guest facing role
  • The position will act in a cross-departmental supporting role to ensure that the Guest experience is flawless from pre-arrival to departure and that the areas of need within the department are covered as required
  • Sustained and proven experience in a similar quality, five-star, lifestyle, high volume environment
  • Demonstrable skills in a team
  • A strong knowledge of lifestyle and luxury hotel standards with evidence of successful implementation of high level service and product standards
7

Front Office Executive Resume Examples & Samples

  • The Front Office Executive will be responsible for a number of key functions within the Front Office operation
  • Previous experience in a similar five-star, high volume environment
  • Demonstrable skills in rooms control
  • A strong knowledge of lifestyle and luxury hotel standards
8

Front Office Executive Resume Examples & Samples

  • Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel
  • Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
  • Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
  • Respond promptly to guest requests for a supervisor or manager
  • Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
  • Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
  • Ensure our customers receive a fast, efficient and friendly check in and check out
  • Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
  • Preparation and co-ordination of group arrivals/departures. - Ensure a good performance oriented working environment within the department and motivate the staff
  • Participate regularly in training courses and put the skills learned there into practice
  • Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
  • Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
  • Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
9

Front Office Executive Resume Examples & Samples

  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in co-operation with concerned departments
  • Assists guests with international calls and directory queries
  • Calls guests by name whenever possible
  • Abides by principles of guest privacy
  • Handles guests needs or requests and reports complaints to the Telephone Supervisor
  • Report on logbook daily
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Advises defects on switchboard equipment to Supervisor
  • Attends to all guest queries and requests promptly
  • Maintains detailed knowledge of the Hotel’s fire, life and safety system
  • Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
  • Maintain Hotel Information
  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • Able to read and write English
  • Proficient in the use of Front Office System
  • High School or Vocational Certificate in Business Management, Business Study or equivalent
  • 1 year experience in customer service or switchboard operator
  • ACCOUNTABILITY
  • Within the authority as assigned for Hotel Band 9 role
  • KEY RELATIONSHIPS
10

Front Office Executive Resume Examples & Samples

  • Has 2 year experience in a similar capacity in the hospitality industry
  • Is meticulous and has eye for details
  • Is able to prioritise tasks and see tight timelines as a challenge