Front Office Coordinator Resume Samples

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KK
K Kassulke
Kattie
Kassulke
66220 Brennan Views
Detroit
MI
+1 (555) 894 8509
66220 Brennan Views
Detroit
MI
Phone
p +1 (555) 894 8509
Experience Experience
Los Angeles, CA
Front Office Coordinator
Los Angeles, CA
Reilly, Schulist and Heathcote
Los Angeles, CA
Front Office Coordinator
  • Works cooperatively with Cardiology Practice Coordinator and Primary Care office staff
  • Greets patient upon arrival and verifies appointment date and time
  • Requests patient’s name and time of arrival on sign-in sheet
  • Verifies patient’s eligibility prior to following day’s appointments
  • Submits to Member Maintenance Department any changes to patient’s demographics. Notifies medical assistants of patient arrival. Maintains patients informed of progress or delays in physicians’ schedules
  • Schedules follow-up appointments with Cardiology physicians and in-house specialists
  • Logs all in-coming faxes and faxes reports as requested by physicians
Houston, TX
Front Office Coordinator Laguna
Houston, TX
Wyman Inc
Houston, TX
Front Office Coordinator Laguna
  • Performs pre-certification on all non-Medicare patients before treatment is initiated
  • Assists with various projects as assigned by direct supervisor
  • Works closely with billing personnel to obtain and verify all necessary information for billing purposes
  • Maintains effective lines of communication with peers. Interfaces with other health care providers and facilities
  • Makes copies of correspondence and other printed matter
  • Completes front end process of billing procedure ensuring all information is entered into the computer registration module
  • Obtains necessary signatures to ensure the efficient processing of admissions data in accordance with related policies and procedures
present
Dallas, TX
Front Office Coordinator / UM CMG
Dallas, TX
Hackett Inc
present
Dallas, TX
Front Office Coordinator / UM CMG
present
  • Manages and guides billing, collections, and data processing to ensure accurate patient billing and efficient account collection
  • Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges
  • Reconciles cash and charge batches, balances cash drawer, prepares deposits, and reconciles charges to visits and the co-pay holding file with an accurate balance for each opened batch
  • Receives and screens visitors and telephone calls. Provides general information in person and on the telephone
  • Receives and screens visitors and telephone calls. Provides extensive information in person and on the telephone
  • Performs other duties as assigned
  • Pulls and prepares charts for current and follow-up appointments
Education Education
Bachelor’s Degree in Creativity
Bachelor’s Degree in Creativity
University of California, Irvine
Bachelor’s Degree in Creativity
Skills Skills
  • Previous customer related experience an asset
  • Excellent communication skills and a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Strong knowledge of MS Office
  • Team-player attitude and willingness to assist all groups within Avid
  • Impeccable organizational skills
  • Superior written and verbal communication skills
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12 Front Office Coordinator resume templates

1

Front Office Coordinator Resume Examples & Samples

  • Works cooperatively with Cardiology Practice Coordinator and Primary Care office staff
  • Schedules follow-up appointments with Cardiology physicians and in-house specialists
  • Schedules transportation services as required. Responds to incoming telephone call in a courteous and professional manner
  • Logs all in-coming faxes and faxes reports as requested by physicians
  • Attends departmental meetings as required
  • 1 year of prior medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
  • Bilingual English/Spanish would be ideal
2

Front Office Coordinator Resume Examples & Samples

  • Start and shutdown the system
  • Log in and out of the system
  • Configure Windows file systems
  • Maintain system security – (i.e., password tracking for all System
  • Servers, and Backup and Disaster Recovery procedures)
  • Managing RIS Processes – (i.e., PrServer, PrInbound, PrOutbound)
  • Identify and separate RIS and PACS system issues
  • Detect and correct file system errors
  • Move, copy, and remove files
  • Display manual reference pages using the manual command
  • Obtain information using InfoExplorer
  • Manage faxing
  • Maintain dial-in connectivity
  • Add and remove laser printers and bar code label printers
  • Add and remove Intelligent Barcode Terminals (IBTs)
  • Configure workstations for users
  • Manage User Accounts through Data Editor
  • Manage Interface Monitor status – (i.e., monitor interface errors)
  • Training – (i.e., provide on-going system training for existing and new employees)
  • Site System Support – (i.e., provide first level support to staff for issue
  • Resolution and troubleshooting)
  • Assist others in using Centricity RIS
  • Create and maintain Centricity RIS user accounts
  • Maintain system editors
  • Run management reports
  • Monitor Centricity RIS background processes
  • Manage template customization
  • Determine database error(s) using the Error Log application
  • Monitor interface background processes
  • Assist the MIS systems analyst in testing the interface
  • Coordinate between the MIS programmer and GE
  • Manage Bar Code Printers, Barcode Scanners and Modems
  • System maintenance on all RIS system Servers (i.e., Main, FAX,
  • Interface, Dictation)
  • Monitor system performance
  • Monitor free disk space allocation
  • Review logs
  • Exchange tapes used for nightly backups
  • Re-start servers
3

Front Office Coordinator / Admin Asst Resume Examples & Samples

  • Excellent follow up skills
  • Must Be Organized and accurate
  • Must Be Responsible and dependable
  • Must be articulate
  • 1-2 years of working experience; front desk experience a PLUS
  • Experienced in Microsoft Word, Excel
  • Written communication — should be able to edit work correctly for spelling and grammar, and should be able to present numerical data effectively and accurately
4

Front Office Coordinator Resume Examples & Samples

  • To provide secretarial and administrative support for the Front Office department
  • Ensure proper communication is in place for the department
  • Ensure accurate processing of all information pertaining to Front Office Department
  • Maintain working area in a proper state of cleanliness
  • Maintain good relations with all staff and other interfacing departments, in particular Front Office, Housekeeping, Engineering and Laundry
  • Ensure smooth handover of daily activities to next shift
  • In charge of training and informing coordinators on new standards and policies
  • Complete supply requisitions, handle purchase requests and invoices
  • Establish and maintain filing procedures
  • Prepare employees’ monthly payroll sheet
  • Maintain employee files and departmental records
  • Complies with hotel’s health, safety and hygiene policy
  • Adheres to personnel grooming and hygiene standards
5

Front Office Coordinator Resume Examples & Samples

  • Answer incoming calls in a courteous, timely, and professional manner
  • Greet visitors/employees
  • Manage the reception visitor log
  • Sign in for all non-laboratory deliveries and distribute in a timely and proactive fashion, keeping the front office organized and welcoming
  • Prepare and distribute incoming/outgoing mail including FedEx and other shipments
  • Distribute daily faxes
  • A minimum of two years administrative experience
  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
  • Associate’s degree in a related discipline or equivalent work experience. Bachelor’s degree preferred
  • A minimum of two years of relevant experience in a fast-paced office environment
  • Team-player attitude and willingness to assist all groups within Avid
  • Impeccable organizational skills
  • Organized, detail-orientated, and competent follow through skills
  • Ability to prioritize and multitask
  • Ability to exercise discretion and confidentiality
6

Front Office Coordinator Resume Examples & Samples

  • Brief your team on any events or VIP guests in the hotel that day
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Conduct training programs on an ongoing basis
7

Front Office Coordinator Resume Examples & Samples

  • Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service
  • Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and Market Metrix averages
  • Ensure Guest details remain confidential
  • Reports any hazards, risks, accidents as required
  • Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
  • Everyday ensures receiving shift briefing from manager on duty, reading bulletin boards, reading emails and examines SwissTimes
  • Develops a thorough knowledge of room types, locations, features, availability, prices and promotions
  • Assist Guests with general enquiries, providing accurate and detailed information
  • Attends all required meetings and training sessions
  • Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts’ procedures, including special request reservations and VIP Guests
  • Maintains updated information of all daily activities, event and meetings taking place in the hotel
  • Provides professional and timely check in & out service for all hotel Guests which adheres to Swissôtel Hotels & Resorts’ policies and procedures
  • Ensures the method of payment, required authorization and deposit upon check in
  • Promotes higher category rooms upon check in and works towards upgrade targets
  • Coordinates with Bell Team and Concierge to fully manage check in process
  • In line with VIP program standards, takes action prior to arrival, and informs manager on duty upon arrival to ensure desired treatment
  • To ensure that security protocol is adhered to regarding Guest ID and issuing of keys
  • Handles currency exchange & responsible for keeping bank balanced at all times
  • Perform other duties assigned by his/her supervisor
  • Previous customer related experience preferred
8

Front Office Coordinator Resume Examples & Samples

  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Attend all Front Office meetings
  • Previous customer service experience within the hotel/leisure/retail sector
9

Front Office Coordinator Resume Examples & Samples

  • Oversee reception- be the first point of contact for Poshmark employees and guests
  • Greet visitors, prompt guests to sign in using our check-in system Envoy
  • Receive and sort mail, handle all incoming package shipments and deliveries
  • Manage the shipping area by keeping it organized, filled, and aesthetically appealing
  • Support all office functions to keep things running smoothly in a fast-paced environment
  • Work with hiring teams to schedule candidates, coordinate, and confirm multi-stage interviews
  • Maintain positive candidate experience by bringing candidates to and from interview rooms/meetings and if necessary lunch
  • BA/BS preferred and/or equivalent experience
  • Excellent communication and interpersonal skills in your day-to-day job
  • Strong follow through skills and are able to execute projects or tasks with minimal guidance and supervision
  • Proactive, enthusiastic and organized in your work
  • Able to juggle tasks & prioritize
  • Highly resourceful, enjoy working in a dynamic and innovative environment
10

Front Office Coordinator Resume Examples & Samples

  • 2-3 years experience in a related role
  • Demonstrated deep content knowledge in individual functional area
  • Experience performing work to achieve objectives with minimal guidance
  • Experience identifying and prioritizing issues and developing alternative solutions pertaining to individual functional area
  • Experience constructing deliverables suitable for distribution or deployment
11

Front Office Coordinator Resume Examples & Samples

  • 1 year of hospitality industry experience preferred
  • Previous Front Desk experience highly preferred
  • Must be able to work different and rotating shifts
  • Demonstrate strong communication skills both verbal and written
  • Demonstrate ability to effectively deal with guests and other team members, some of who will require high levels of patience, tact and diplomacy
  • Detailed knowledge on computers and proficient in all Microsoft Office Programs (Word, Excel, Powerpoint)
  • Presents a professional and polished appearance
  • Dynamic and can do attitude
  • Congeniality, competence, consistency and initiative are hospitality principles the staff members are required to practice. It is important that these principles be considered as much a part of job performance as are the duties required
  • In addition, regular attendance in conformance with the standards is essential to the successful performance of this position
  • Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operations of hotel facilities
12

Front Office Coordinator Resume Examples & Samples

  • Payroll edits
  • Track attendance, time clock infractions and deliver to leaders
  • Track MOS audits and deliver to leaders
  • Assist in ensuring Ideal Services guest follow ups are completed
  • Assist with managing the “waitlist” when needed
  • Utilize the Rooms Discrepancy report to ensure audit compliance
  • Assist in the closing of ELMER ticket (Corporate Guest Relation Follow-Ups)
  • Assist in eliminating method of payment concerns and billing issues by focusing on credits and complex billing needs within reservations
  • Monitor and manage the Front Office upsell and “my upgrade” programs in conjunction with Rooms Control
  • Perform any other duties as assigned by the Director of Front Office
  • Proficient in all Microsoft applications
  • Proficient in OPERA PMS
  • 6 months Front Office experience preferred
13

Medical Front Office Coordinator Resume Examples & Samples

  • Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required
  • Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions
  • Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery
  • Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments
  • Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines
  • Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information. Maintains knowledge of current health care and billing trends and practices
14

Front Office Coordinator, Clinic Prn-oic Resume Examples & Samples

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries; and ensures availability of treatment information by updating and retrieving patient records
  • Coordinate patient flow throughout facility and maintains awareness of schedule to minimize delays. Updates the designated Air Traffic Control (ATC) person on a regular basis. Maintains communication with scheduling staff throughout the day regarding schedule changes and time status; annotates all scheduling changes appropriately in the patient’s history notes
  • Maintains patient accounts by obtaining, recording, and updating personal demographics and financial information, including but not limited to waivers, ABN’s, financial responsibility forms; and notes all paperwork with appropriate instructions from MD preferences. Accurately follows collection policies and processes
15

Front Office Coordinator / UM CMG Resume Examples & Samples

  • One (1) year of relevant front-desk and customer related experience required. Experience within a healthcare environment preferred
  • Certification in scheduling and registration preferred
  • Interpersonal skills, customer orientation and an outgoing and pleasant demeanor
16

Front Office Coordinator Resume Examples & Samples

  • One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred
  • Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment
  • Prior experience and demonstrated competence with patient or customer information systems
  • Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff
17

Front Office Coordinator Resume Examples & Samples

  • Education:Must meet basic reading, writing, and comprehension requirements. Bachelor’s Degree preferred
  • Licensure/Certification/Registration: none
  • Required Education and Training: none
  • Recommended Education and Training: Medical accounts billing desirable, Microsoft Office training preferred
  • Experience: Experience in front desk role in a hospital outpatient or medical practice setting; must have experience working with electronic medical records (EMR) systems
  • Knowledge, Skills and Abilities:Able to learn new information and follow through with instructions. Effective verbal and written communication. Organizational skills. Knowledge of medical terminology. Communicates positively and professionally. Excellent customer service skills
  • Degree of Supervision Required: Under supervision of Clinical Manager, Program Director
18

Front Office Coordinator Resume Examples & Samples

  • Maintain clerical staff schedules
  • Serve as liaison with Support Staff Supervisor for issues among the clerical staff
  • Implement and monitor procedures to improve front office operation, in coordination with
  • Verify patient demographic information and accurately enter same into computer system
  • Follows policies and procedures to contribute to the efficiency of the office
  • Maintains confidentiality of all materials handled within the Network/ Entity as well as the
19

Front Office Coordinator Resume Examples & Samples

  • Greet and assist guests and respond to requests in a timely, friendly and efficient manner
  • Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
  • Answer telephones, schedule team members, process payroll and conduct inventory
  • Perform other general office duties and assist with special projects, as needed
20

Medical Front Office Coordinator Resume Examples & Samples

  • Manage incoming calls from client companies, case managers, insurance adjusters and greet and triage patients
  • Receive and process authorizations from employers/case managers for OccMed services
  • Research referrals from ED to qualify injured employees for follow up at practice
  • Document and update employer profiles and protocols in Practice Management System
  • Ensure communication of all employer orders/protocols to back office/medical staff
  • Process and distributes bills according to policies
  • Follow up and resolve past due OccMed payments with employers
  • For urgent care patients - verify insurance and obtain patient eligibility information
  • Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts
  • Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs delinquent accounts to manager for collection, when necessary
  • May contact attorneys, employers, adjusters, and others necessary to obtain information for resolution of credit and collection matters
  • Prepares reports to identify and resolve accounts receivable
  • Posts data; verifies and performs mathematical computations; maintains files
  • Manage daily monies collected and relevant reporting
  • Composes and types routine correspondence, memos, letters, etc
  • Administer injections, venipuncture, lab tests, EKG – 12 Lead
  • Instrument set-up/clean-up and patient communication/assistance
  • Successful completion of an accredited Medical Assistant Program or equivalent training
  • Two years Occupational/Medicine/Urgent Care front desk and clinical experience
  • Bilingual Spanish speaking is a plus
21

Front Office Coordinator Resume Examples & Samples

  • Must possess reading, writing and mathematical skills and the ability to understand written instruction and receive and transmit information normally acquired through a high school diploma or equivalent (GED)
  • Computer skills, with the ability to type a minimum of 35 words per minute, experienced with various office equipment such as: fax machine, calculator and copy machine, switchboard experience preferred
  • Previous receptionist/registration experienced preferred
  • Previous Meditech computer experience desire
  • Familiar with various health insurances payers such as: State, Federal and private insurance carriers, desired
22

Front Office Coordinator Resume Examples & Samples

  • Responsible for the coordination and operation of the front office
  • Prepares and conducts training sessions with new hires
  • Provides assistance and coverage for front office functions as required
  • Acts as liaison with physicians, patients and other office staff
  • Provides administrative support to other departments as needed
  • Supervises the daily activities of the front office
  • Three years prior experience in a medical office
23

Front Office Coordinator Resume Examples & Samples

  • Obtains necessary patient information (clinical, financial and demographic) from referral source to initiate admissions process
  • Interviews patient or patient representative or referral source to obtain the necessary personal and financial data to determine eligibility for admission
  • Ensures all aspects of patient confidentiality are maintained at all times
  • Verifies and obtains eligibility and benefits for all primary and secondary insurances. If verification is processed via Internet, prints out and includes in registration packet
  • Works closely with billing personnel to obtain and verify all necessary information for billing purposes
  • Researches any questions related to charge sheets and files charge sheets in financial records
  • Distributes copies of all billing information and necessary documents to the billing department on a daily basis
  • Sends patient operative reports to referral source and patient’s physician within 72 hours of completed procedure
  • Prepares and types routine correspondence, form letters and reports
  • Maintains/purges/files medical record in an organized manner; obtains medical records as requested/ indicated
  • Maintains effective lines of communication with peers. Interfaces with other health care providers and facilities
  • Participates in staff meetings and communicates (problem solves) issues related to quality of care
  • Inventories, orders and/or stocks office with supplies, equipment, forms and medications as directed by supervisors
  • Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
  • 1 – 2 years’ related experience (such as front office, administrative experience in medical office)
  • Exceptional communication skills – verbal and written
  • Excellent project and time management skills
  • Possesses proper phone etiquette skills
24

Front Office Coordinator Laguna Resume Examples & Samples

  • Documents patient cancelation and patient “no show” as appropriate
  • Completes front end process of billing procedure ensuring all information is entered into the computer registration module
  • Obtains necessary signatures to ensure the efficient processing of admissions data in accordance with related policies and procedures
  • Coordinates with referral source or patient or patient’s physician to effectively resolve issues impacting patient’s admission process
  • Provides patient with appropriate HIPPA information and documentation
  • Performs pre-certification on all non-Medicare patients before treatment is initiated
  • Ensures appropriate signatures are included on all necessary chart forms
  • Inspects patient charts post procedure. Obtains physician dictation and file in medical record
  • Answers telephones and routs calls
  • Greets visitors and patients. Demonstrates a positive attitude. Is polite, courteous and professional
  • Distributes faxes, memos and e-mails to the appropriate parties
  • Makes copies of correspondence and other printed matter
  • Prints patient schedule and pull patient charts daily
  • Picks up and sort mail/faxes on a daily basis. Arranges for package pickup and delivery
  • Ensures log books and tracking systems are updated and accurate in accordance with policy and procedure
  • Maintains waiting room and ensures it is clean and free of debris
  • Performs functions that require full knowledge of general aspects of the job
  • Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practice
  • Assists with various projects as assigned by direct supervisor
  • Minimum of six months relevant experience, preferably in a medical setting with insurance billing
  • Proficient in the use of computers and related software such as Microsoft Office is necessary
  • Outstanding organizational and planning skills
  • Outstanding customer relations skills
  • Ability to handle several tasks simultaneously
25

Front Office Coordinator Resume Examples & Samples

  • Medical office setting experience required
  • Customer service experience required
  • Possess basic knowledge of medical terminology
  • Possess basic knowledge of insurance verification and revenue cycle
  • Possess strong initiative to get daily work finished and processed
26

Front Office Coordinator Resume Examples & Samples

  • Ensures that facilities and non-technical equipment are maintained to assure a safe working environment. Take prompt action to correct any issues with building, non-technical equipment or systems safety
  • Assumes responsibility for day-to-day operational issues within assigned facilities to include arranging for repairs to office equipment, telephones, air-conditioning system, plumbing and electrical systems through Projects Director; ordering furniture and non-technical office equipment
  • Assist regional administration and Corporate Compliance with facility safety audits. Rectify issues as appropriate
  • Promotes practice development by participating in events held by appropriate business, charitable and other local organizations. Maintains events calendar and staffs events as needed. Coordinates donation information with RVP
  • Gathers managed care credentialing information from physicians and facilities as needed
  • Maintains and updates call schedule and coverage calendar for physicians
  • Assists RA in monitoring Front Desk metrics and tasks. Implements new policies at Front Desks. Fills in at Front Desk in case of absences
  • Maintains regular meeting schedules, agendas and minutes for meetings with various groups across the region
  • Coordinates and submits physician expense reports
  • Coordinates VA collection process with RVP. Manages communication with insurance vendors as necessary
  • Maintains library of collateral materials for marketing events/patient information
  • Performs additional administrative duties as required
  • Adheres to Company policy and procedures
  • Act as a role model within and outside the Company
  • Maintain a positive and respectful attitude
  • Work independently with ability to lead others to meet company productivity standards and deadlines
  • Consistently report to work on time and perform duties of position
  • Ability to travel approximately 50% of time within assigned geographical area, with occasional travel outside area
  • Ability to exercise initiative, use sound judgment, and employ effective problem solving techniques in the decision making process
  • Self-starter with ability to multi-task in a fast-paced environment
  • High school diploma or equivalent with at least five years experience in medical practice management, including staff supervision
  • Medical Oncology experience preferred
  • Strong knowledge of medical terminology, ICD9, and CPT coding
  • Good Computer skills in MS Office
  • Must be able to fluently speak, write and understand English
  • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment is at-will
  • The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions
  • Job duties, tasks, work hours and work requirements may be changed at any time
  • Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations
  • I have read and understand this job description
27

Front Office Coordinator Resume Examples & Samples

  • Answer and route all incoming phone calls and faxes
  • Greet and log all visitors
  • Administer the visitor and employee parking validation process
  • Enforce Forrester security access protocol and document issues
  • Proactively identify internal large meetings and provide guidance to hosts on best practices for successful meetings, including follow-up on documents and signage
  • Maintain a neat, organized lobby; assist in maintaining client conference rooms and coffee area
  • Identify and raise any technical issues with the switchboard, auto-attendant system, and/or lobby video display monitor
  • Maintain reception manual and resources
  • Maintain the Cambridge phone extension list
  • Engage in various corporate services team tasks and assistance
  • Someone who can provide a professional, efficient, friendly first connection with Forrester’s guests and employees
  • The ability to multi-task, reacting quickly and intelligently in a fast-paced environment
  • Someone who is organized, dependable, reliable, and punctual, and who has a professional demeanor
  • Excellent and clear verbal and written communication skills
  • Proficiency answering/routing calls
  • Proficiency on a PC and with Microsoft OneDrive; familiarity with SFDC a plus
  • Previous work experience in a corporate setting