Front Office Receptionist Resume Samples

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AO
A O'Conner
Alysa
O'Conner
8186 Llewellyn Turnpike
Dallas
TX
+1 (555) 789 1383
8186 Llewellyn Turnpike
Dallas
TX
Phone
p +1 (555) 789 1383
Experience Experience
12/2016 present
Dallas, TX
Front Office Receptionist
Dallas, TX
Front Office Receptionist
12/2016 present
Dallas, TX
Front Office Receptionist
12/2016 present
  • Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
  • To assist guests regarding hotel facilities in an informative and helpful way
  • Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
  • Be provided with meals in Employee Restaurant
  • Be provided Shared accommodation
  • Maintain teacher work room
  • Proven track record of producing accurate work including spelling, grammar and high level of attention to detail
02/2011 09/2016
San Francisco, CA
Front Office Receptionist
San Francisco, CA
Front Office Receptionist
02/2011 09/2016
San Francisco, CA
Front Office Receptionist
02/2011 09/2016
  • Performs other duties as assigned
  • Sort and process patient packets and get them out to provider offices daily and timely
  • Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements
  • Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
  • Check out of departing guest in accordance with the established standards
  • Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
  • Is proficient in the safe handling of all relevant equipment; takes corrective action and/or reports to management for further follow up
Education Education
Bachelor’s Degree in Product Knowledge
Bachelor’s Degree in Product Knowledge
Loyola University Chicago
Bachelor’s Degree in Product Knowledge
Skills Skills
  • Strong time management and organizational skills, with the ability to manage multiple tasks and balance shifting priorities while maintaining confidentiality
  • Highly responsible & reliable
  • Calm, efficient, and organized with great attention to detail
  • Acquire and maintain knowledge of all programs/registration details, discounts, etc
  • Positive attitude and good communication skills
  • Ability to multi-task and prioritize
  • Ability to handle cash transactions and balance cash drawers
  • Ability to sort and file by alphabet or terminal digit
  • General knowledge of healthcare insurance and terminology
  • Knowledge of grammar, spelling and medical terminology
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1

Front Office Receptionist Resume Examples & Samples

  • Strong computer skills required. Microsoft Office skills required, particularly Word and Excel; Publisher and/or PowerPoint skills strongly preferred
  • Strong time management and organizational skills, with the ability to manage multiple tasks and balance shifting priorities while maintaining confidentiality
  • A minimum of a high school diploma, prior office experience preferred
  • Cover front desk during assigned hours and/or during additional assigned programs
  • Monitor and oversee the communications and office equipment at the front desk, i.e. postage machine, phone system and the email database systems; phone messages, email messages (info@ycamp.org) and the downloading of Bunk1 camper emails in the summer months
  • Acquire and maintain knowledge of all programs/registration details, discounts, etc
  • Monitoring, tracking, and ordering of office supplies, or any other supplies as needed
  • Ensure front office environment is customer friendly, clean, neat and presentable at all times. This also includes the upkeep of the storage space in the basement and the office supply closet
  • Must appear presentable wearing neat and appropriate attire
  • Prepare organizational materials in a timely, organized manner, including for open houses and special events. This preparation may include the gathering of supplies, name tags, and appropriate forms as required
  • Accept deliveries, open and distribute mail to appropriate departments/mail boxes
  • Aid in the resolution of membership and customer complaints, or concerns
  • Coordinate and execute mailing projects, including managing and mailing birthday cards to campers – sorted and sent out 3 times a month
  • Provide administrative support (filings, mailings, computer input) to all departments. Duties may also include data research
  • Must be able to lift up to 30 pounds
  • Ability to stand or sit while maintaining alertness for several hours at a time
  • Position may require bending, leaning, kneeling, and walking
  • Ability to speak concisely and effectively communicate
2

Front Office Receptionist Resume Examples & Samples

  • Re-direct calls as appropriate and take adequate messages when required
  • Collect and distribute parcels, other mail and distribute faxes
  • Deliver excellent customer service, at all times
  • Matric and minimum 2 years Receptionist/Office Administrator experience
  • Possess good professional image, excellent phone mannerism, passion and enthusiasm
  • Excellent Telephone Skills and etiquette
  • Strong Verbal and Written communication in English, Afrikaans, French an added advantage
  • High proficiency in Microsoft Office Skills, specifically Excel – a must
  • Exceptional customer-service skills
  • Ability to handle Pressure
  • Self –Motivated
  • Strong Administration skills
  • Exposure to accounting is an asset, aptitude and passion for working with numbers a must
  • Must be Pro-active and highly resourceful
3

Front Office Receptionist Resume Examples & Samples

  • Offer consistently professional, friendly, warm and engaging service
  • Give a warm welcome and check in experience to our guests
  • Check out of departing guest in accordance with the established standards
  • Sell rooms to walk-in guests
  • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
  • Co operate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
  • Ensure that the Front Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
4

Front Office Receptionist Resume Examples & Samples

  • Answering the phone, greeting visitors and providing a variety of information related to the Division's Services; appropriately routing calls and visitors (manages sign-in log for visitors)
  • Typing a variety of forms, letters, memos and reports using Microsoft Office programs; maintains office files and filing system
  • Composing letters and memos for a variety of purposes, using correct grammar, punctuation and sentence structure
  • Opening, sorts, prioritizes and distributes incoming mail and providing progress reports
  • Proper grammar, sentence construction and punctuation
  • Telephone and office etiquette
  • Computer software, (e.g. Excel, Word, Power point, Outlook, etc.)
  • Effective verbal and written communication skills – ability to follow written and verbal instruction
  • Greet and assist with general public and physically and/or cognitively challenged visitors with tact and diplomacy
  • One year of experience in an office setting
5

Front Office Receptionist Resume Examples & Samples

  • Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
  • Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up
  • Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells room types and resort facilities in a sensitive and personalized manner
  • Keeps abreast of events in the resort; proactively updates and maintains Guest History databases
  • Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures
  • Participate telecom rotation duty
6

Front Office Receptionist Resume Examples & Samples

  • Answering the phone, greeting visitors and providing a variety of information related to the Division's Services; appropriately routing calls and visitors
  • Knowledge of proper grammar, sentence construction and punctuation
  • Knowledge of telephone and office etiquette
  • Skills using computer software, (e.g. Excel, Word, Power point, Outlook, etc.)
  • Ability to greet and assist with general public and physically and/or cognitively challenged visitors with tact and diplomacy
  • Have a current, valid state issued driver’s license. Employees are subject to driver’s license record checks and must maintain an acceptable driving record, valid motor vehicle insurance and registration, and must complete any required training (see Arizona Administrative Code R2-10-207.12)
7

Front Office Receptionist Resume Examples & Samples

  • At least two years of college
  • A minimum of two years administrative experience (experience in a school setting preferred)
  • Excellent organizational skills and detail orientation
  • Strong typing and technology skills, specifically with Microsoft Word, Excel, Access, and Publisher
  • Evidence of strong interpersonal skills
  • Evidence of personal initiative and follow through
8

Front Office Receptionist Resume Examples & Samples

  • Two+ years previous experience and/or some hospital clerical experience
  • Medical terminology a must
  • Forty-five (45) wpm typing skills required (previous typing test certificate or results will be requested)
  • Computer experience is a must
  • Good communication skills
9

Front Office Receptionist Resume Examples & Samples

  • Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Inputs registration demographic and insurance information into computer. Reviews current registration information with patient updating information as required. Determines patient insurance eligibility and PCP. Assists patient in selecting a PCP if one has not been selected
  • Assembles patient paperwork per established Standard Work. Produces charge/encounter tickets ensuring that the correct patient information is obtained as needed
  • Schedules patient visits per established Standard Work. Confirms appointments, cancels appointments, reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day
  • Informs clinical personnel when patient have arrived; routes patient to appropriate clinical area
  • Open or close office as shift requires, ensuring that all doors are secured; equipment turned on/off and communicates problems to supervisor in a timely manner
  • Employees can be moved to different offices within the ministry as scheduling and staffing dictates
  • Maintains cleanliness and neatness of patient waiting lounge
  • Education: High School Graduate or GED
  • License / Certification
10

Front Office Receptionist Resume Examples & Samples

  • Has 1 - 2 years of relevant experience in 5* Hotels or Resorts
  • Possesses excellent verbal and written skills in English, math and psychometric abilities
  • Passed O-levels; Technical education in Hospitality is preferred
  • Possesses aptitude and upward mobility
  • Possesses finesse and personal flair
  • Possesses finesse and personal flair; knowledge in a relevant foreign language is preferred
  • Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resort standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
  • Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
  • Provides guests with insightful recommendations ; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences
  • Assists guests requests for with "Do Not Disturb" requests, screening calls, transferring calls, call forwarding, call pick-up, conference calls and collect calls
  • Handles messages accurately and in a timely manner
  • Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
  • Handles reservation requests when needed
  • Covers night duty according to the team rotation
  • Is competent in the use of the property management system, telephone switchboard, and facsimile machines; follows impeccable telephone etiquette
  • Strictly complies with hotel's cash handling policies and procedures
  • Is proficient at handling travel arrangements including issuing airtickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
  • Coordinates special communication requirements in meeting or guest rooms
  • Is proficient in the safe handling of all relevant equipment; takes corrective action and/or reports to management for further follow up
  • Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
  • Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
  • Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
  • Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
  • Explore diving and snorkeling activities on the house
  • Earn complimentary rooms nights based on your service period with the Four Seasons
  • Be provided Shared accommodation
  • Be provided with meals in Employee Restaurant
  • Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities
  • Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV
  • Get free WIFI in employee lounge and living areas
11

Front Office Receptionist Resume Examples & Samples

  • Assist customers, both walk-in and via phone, with the placement of classified advertisements as well as special announcements
  • Work with small business customers on service directory needs
  • Answer and route phone calls
  • Serve as a back-up in placing obituaries, entering display orders, pulling tearsheets, and creating reports
12

Front Office Receptionist Resume Examples & Samples

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Good organizational and multi-tasking abilities
  • High School diploma; additional qualifications will be a plus