Box Office Manager Job Description

Box Office Manager Job Description

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Box office manager provides exemplary customer service and resolving issues relating to box office operations in accordance with Ticketmaster’s standards.

Box Office Manager Duties & Responsibilities

To write an effective box office manager job description, begin by listing detailed duties, responsibilities and expectations. We have included box office manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Oversee box office operations during performances (including preparation of box office reports, Box Office Statements and actively participate in Event Settlements)
Work with Box Office Management to train and manage all part-time staff, evaluating and coaching as necessary to maintain a well-groomed, well trained staff with a commitment to customer service
Supervise PT sellers, attendance and training needs Recruits, hires, trains, and schedules Box Office Associates
Ensure smooth box office operations including appropriate staffing
Develops and executes policies regarding procedures for all box office sales, which include Fine Arts Center subscription series and single ticket sales, and sales for all events sponsored by other groups such as RSO, Theater, Music Departments and community organizations
Managing box office via staffing and scheduling
Either directly or via delegation creates events with appropriate ticketing software
Highly personable and customer service-oriented approach
Manage event listings and ticket inventory within ticketing software
Supervise and train student employees in customer service and point-of-sale operations

Box Office Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Box Office Manager

Typically a job would require a certain level of education.

Employers hiring for the box office manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Accounting, Arts, Business, Sciences, Business/Administration, Marketing, Management, Theatre, Performing Arts

Skills for Box Office Manager

Desired skills for box office manager include:

Accounting/cash management procedures
Similar operations
Ticketing software
Box Office
Customer service computer operations
Microsoft Office applications
Computer operations
Customer service
Needs and operation of a Box Office
Operation of a live music venue

Desired experience for box office manager includes:

Assist with daily reconciliation and preparation of deposits, , monitor cash flow
Communicates with ticket takers, ushers, security, patron services, regarding ticketing information
Position may involve standing for several hours at a time
Ensures accuracy of transactions and compliance with Company policies/procedures
Submit show builds to AXS Ticketing with accurate information
Manage inventory and process ticket buys for all shows including fanclubs, label buys, Songkick

Box Office Manager Examples

1

Box Office Manager Job Description

Job Description Example
Our growing company is looking for a box office manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for box office manager
  • To recruit, train and rota casual box office staff to the required standard so that all shifts can be covered
  • Ensuring that the Box Office areas are kept clean and tidy at all times
  • Reporting back to the Management Team on a weekly basis regarding box office performance
  • Expanding box office trade
  • Familiarity with ticketing software and general practices preferred
  • Must possess a high degree of interpersonal and customer service skills necessary to ensure total guest satisfaction
  • To ensure the smooth running of the venue Box Office and Guest List
  • Work all events at the Wiltern as schedule
  • Build and maintain all events for Hollywood Casino Amphitheatre and a share at Aragon Ballroom
  • Ensure equipment is working appropriately and verify correct ticket sales
Qualifications for box office manager
  • Must be highly knowledgeable about AXS ticketing system and comfortable with other ticketing systems (Ticketmaster, Stranger Ticketing, Gingerbread Shed)
  • BA/BS degree (Business, Marketing, Communications preferred)
  • Proficient in a Ticketing Solutions System Excel
  • Expected to work weekends, holidays, and night time hours
  • Demonstrated experience in hirng and managing part time employees is required
  • Experience with Tickemaster Archtics software preferred
2

Box Office Manager Job Description

Job Description Example
Our growing company is looking for a box office manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for box office manager
  • Staffs, trains, and manages box office at events
  • Act as the onsite Festival Box Office & Guest List Manager for C3 fests as assigned
  • Design and compose emails, web content, letters, postcards, and other electronic and print pieces sent to current patrons
  • Assist the Theatre Operations Manager with daily theatre operations, including filing, organization, and event set-up
  • Keeping accurate and detailed records for all events and projects in such a format that they are comprehensive in the event of leave or sickness
  • Preparing invoices and credit notes relating to ticketing
  • Bringing to Management’s attention any issues relating to the fabric of the building or maintenance
  • Work with the Ticketmaster CAM’s, maintaining a good relationship
  • Be prepared to undertake any training as required by the General Manager
  • Providing excellent customer care to all visitors, artists and customers at all times
Qualifications for box office manager
  • Highly effective telephone, computer and organizational skills
  • The ability to maintain composure and professionalism during periods of peak demand
  • Experience in developing budgets and managing cost-of-sales is strongly preferred
  • Knowledge of PCI DSS compliance and procedures
  • Excellent people skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels
  • A minimum education level of Bachelor of Arts/Sciences Degree in Business, Accounting, Sales or Related Field
3

Box Office Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of box office manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for box office manager
  • Ensuring the smooth running of the venue Box Office
  • To be willing and able to cross work across departments, particularly with a view to duty managing events
  • To have an active role with marketing team to drive sales, undertake research as necessary and contribute to marketing initiatives
  • Any other duties that may arise
  • Sales via Ticketweb system, cash, credit card and ticket reconciliation
  • Transmission of all Ticketweb information, as per instructions including Daily Print Outs
  • Monitoring event ticket sales in all outlets as necessary
  • Ensure tickets for confirmed events are on sale by all outlets
  • Ticket distribution to outlets
  • Cash handling, and using the correct procedures to record any cash or credit card sales
Qualifications for box office manager
  • Must be able to frequently move freely about the office, hotel and casino, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, , withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
  • Be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
  • Must have the ability to stand, sit, crouch, and bend throughout the course of daily activities
  • Must be willing to submit to a criminal background check, employment check, and a drug test prior to employment
  • A minimum education level of Bachelor of Arts/Sciences Degree (4-year Degree Required)
  • Willing to undergo a post-offer criminal background check, employment check, and a drug screening examination prior to employment
4

Box Office Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of box office manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office manager
  • To act as a member of the venue management taking responsibility for the Box Office department and its financial performance
  • To act as the primary point of contact regarding all matters relating to the box office operations for all relevant parties both internal and external
  • Ticket sales and ensuring that the attendance figures tally with the z reports on a nightly basis
  • Running the guest list when requested
  • Logging lost property and giving lost property collection information cards out
  • Selling tickets for upcoming events
  • Exit flyer where requested
  • Print Box and Season Ticket holder tickets and assist with the fulfillment as needed
  • Must have the ability to manage and direct up to 40 union staff members
  • Must have experience with Archtics, Ticketmaster Host, Ticketmaster Access Manger & Archtics Account Manager
Qualifications for box office manager
  • This is a part-time position that will work 32 hours per week
  • Must have knowledge and experience with Ticketmaster ticketing systems and Archtics
  • Strong written and verbal communications, superior interpersonal and management skills
  • Experience with the standard operations of a performing arts center front of house
  • Demonstrated understanding and experience of standard practices in the performing arts and event production
  • Ability to think strategically about all aspects associated with the image of the Center, including Resident Companies, patrons, and institutions
5

Box Office Manager Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of box office manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for box office manager
  • Act as senior management available for customer service inquiries and escalated customer issues
  • Confirm shows and ticket allocations as necessary and ensure that all events are set up accurately and run smoothly
  • Process all printing requirements for promoters and co-ordinate with AMG Ticketing to ensure all ticket stock is provided to all agents in a timely fashion
  • Ensure that ticket allocations are monitored and potential rebate opportunities for the venue maximised via ticket sales through venue ticket agents
  • To process and log all accessibility bookings
  • To liaise with the Ticketmaster Events Manager and Venue Manager for Ticketmaster operation and system matters, including the correct reporting of all system errors and software bugs
  • To liaise with Ticketmaster IT in regards the smooth running of the Access Manager scanner system
  • Manages ticketing of all events at Blizzard Arena
  • Works directly with ticketing vendor to set up and event ticket sales
  • Organizes and processes ticket holds and in-house orders
Qualifications for box office manager
  • Candidates should have experience dealing with promoters
  • Experience in an arena environment preferred
  • A bachelor's degree in Arts Administration or a related field
  • Ability to manage multiple work tasks throughout a day with the understanding of completing necessary duties in a timely manner
  • Experience with Banner (the University accounting system)
  • 7 + years of ticketing experience, sports arena/entertainment venue preferred

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