Box Office Clerk Job Description

Box Office Clerk Job Description

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141 votes for Box Office Clerk
Box office clerk provides a level of customer service to patrons attending and purchasing tickets to events at the Tacoma Dome that reflects the standards of not only the Ticketmaster company but also that of TVE.

Box Office Clerk Duties & Responsibilities

To write an effective box office clerk job description, begin by listing detailed duties, responsibilities and expectations. We have included box office clerk job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist Clients, Ticketmaster Rep and The M Resort with event programming, ticket holds, ticket accounts and other ticket details
Using knowledge of Toyota Stadium seating and Flashseats program in order to effectively meet the needs of customers
Greets concert attendees at entrance
Scans tickets at entrance locations
Ushers attendees or directs them to proper seating
Must provide courteous and friendly service to all staff and guest
Monitor supplies and equipment, , report and follow up on any ticketing repair issues
Ticketing/box office duties as assigned by management
Selling day of game tickets to customers using Veritix Box Office program
Processing customer ticket orders

Box Office Clerk Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Box Office Clerk

Typically a job would require a certain level of education.

Employers hiring for the box office clerk job most commonly would prefer for their future employee to have a relevant degree such as Collage and Associate Degree in The College, Arts, Art, Education, General Education

Skills for Box Office Clerk

Desired skills for box office clerk include:

Basic computer operation and Point of Sales systems
Ticketmaster host system
Talent and Entertainment at the venue
Toyota Stadium seating and Flashseats program in order to effectively meet the needs of customers
Windows based PC programs
Ticketmaster
Talent and Entertainment

Desired experience for box office clerk includes:

Accepting payment and make change for ticket purchases
Answering customer’s questions concerning location and price of tickets /seats
Balancing cash and receipt drawer with manager at the end of shift
Providing Will Call tickets to customers after verifying customer identification
Providing exceptional customer service while handling customer transactions
Recent box office experience

Box Office Clerk Examples

1

Box Office Clerk Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of box office clerk. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office clerk
  • Help at the counter with phones and with customers as needed
  • Any other duties related to Postal Operations and Receiving as needed
  • A firm sense of closure and self-discipline
  • The successful applicant will have an understanding of event ticketing and a minimum of one-year sales and/or customer service experience
  • The successful applicant will be a highly motivated, proactive self-starter, able to work under pressure and have availability that includes day, evening, weekend and holiday shifts
  • Ability to deal courteously and effectively with the public required
Qualifications for box office clerk
  • Well presented individual with professional manner required due to ongoing client contact
  • A friendly and approachable manner and a high level of patience and diplomacy will be needed
  • The ability to diffuse confrontational situations in a calm manner
  • The ability to work on own initiative and be proactive
  • The ability to deal appropriately with confidential and sensitive information
  • Good time management skills, responsibility and common sense

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