Box Office Job Description

Box Office Job Description

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Box office provides basic computer maintenance to achieve optimum PC performance, including check disk, defragmentation, and electronic mail box assistance.

Box Office Duties & Responsibilities

To write an effective box office job description, begin by listing detailed duties, responsibilities and expectations. We have included box office job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist in establishing and executing customer service standards
Participate in box office lead rotation schedule for all Barclays Center events
Prepare and Organize Night of show box office window operations
Provide assistance in resolving customer service issues
Provide any further assistance as required under the direction of the Box Office Management Team
Stocks box office with ticket paper, void slips, pens, and other necessary supplies for his/her shift
Performs basic record keeping of passes and coupons redeemed through completion of box office reconciliation envelope
Maintain a clean box office area by sweeping floor, wiping down counters and glass
Provide daily support to management, full time and part-time staff as needed
Assist in updating daily event sales report

Box Office Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Box Office

Typically a job would require a certain level of education.

Employers hiring for the box office job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, Accounting, Arts, Business, The College, Marketing, Sciences, Management, Computer, Performing Arts

Skills for Box Office

Desired skills for box office include:

Basic computer operation and Point of Sales systems
Windows based PC programs
Talent and Entertainment
Cashiering
Customer Service
Phone Handling
Similar operations
Box Office
Accounting / cash management procedures
Computer operations

Desired experience for box office includes:

Must be able to accurately and efficiently deal with large quantities of cash or other payment methods such as credit cards, checks or money orders
Previous experience selling merchandise a plus but not required
This is a part-time, non-union, hourly position
Assist in scheduling of per diem staff for event and non-event days
Review web related ticketing content daily to ensure information is accurate and up-to-date
Answer incoming calls as necessary

Box Office Examples

1

Box Office Job Description

Job Description Example
Our company is growing rapidly and is hiring for a box office. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office
  • Run a production department meeting when events go on sale
  • Detail orientated mindset
  • Able to work quickly and proficiently
  • Research accounts
  • Answering questions for patrons relating to the seats and/or performances
  • Processing orders for patrons over the phone and in person
  • Daily balancing of cash drawer
  • Filing and other office related duties
  • Develop annual strategy for communication to existing theatre patrons
  • Supervise cash and credit card transactions for all ticket sales
Qualifications for box office
  • Must have strong knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Must possess and exude a positive and team-oriented attitude
  • Must be able to accurately and efficiently deal with large quantities of cash and/or other payment
  • Responsible for ticket sales for the venue
  • Work events on nights and weekend as scheduled
  • Minimum education of high school diploma or its equivalency
2

Box Office Job Description

Job Description Example
Our growing company is looking for a box office. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for box office
  • Make recommendations relating to box office policies and procedures
  • Complete and distribute a show report with all relevant information from the ticketing systems and as provided by the Box Office Manager or Duty Manager
  • Liaise with the Box Office Manager, Duty Manager and Promoter to pass on all sales figures and relevant show information as needed
  • Liaise with the Ticketmaster Account Manager and Box Office Manager for all Ticketmaster operation and system matters, including the correct reporting of all system errors and software bugs
  • Provide a high level of customer service at all times and to deal with any customer complaints in a professional and reasonable manner
  • Sells tickets using touchscreen computer terminal and scanner at select locations
  • Set up assisted listening and closed captioning devices for hearing or visually impaired guests
  • Effectively communicates to guests in person and over the phone regarding policies, admission prices, show times, and movies
  • Directs guests to auditoriums and tears tickets when Ticket Taker is not present
  • Maintains knowledge and understands operational processes for redeeming coupons, vouchers, gift cards and had an understanding of all discount programs
Qualifications for box office
  • Must have an understanding, or have the ability to learn, basic computer skills & Citizens Business Bank Arena ticketing platform (currently AXS)
  • Daily Report Generation
  • Season Ticket Preparation
  • Must have knowledge and experience with AXS, Ticketmaster ticketing systems and Archtics
  • Must be able to frequently move freely about the office, hotel and casino, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine
  • The successful candidate should be a team player and go-getter seeking to learn and grow with the department and company
3

Box Office Job Description

Job Description Example
Our growing company is hiring for a box office. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for box office
  • Maintain box office database
  • Report box office income for all performances
  • Coordinate box office operations with off-site venues
  • Replaces ticket paper stock
  • Knowledge of and adherence to PCI compliance regulations
  • Participates as needed on theatre committees – safety, promotions
  • Prepares and monitors specific materials unique to the program, project, initiative or area of a department/college
  • Provides training and professional development in the related subject matter or methodology
  • Develops and facilitates related training workshops and updates operations manuals
  • Assist with management of housekeeping in the J
Qualifications for box office
  • All applicants must submit a cover letter to be considered
  • Must have working knowledge of Microsoft Word and Excel and an understanding of box office operations, ticketing systems, call center operations
  • Must have a legal right to work in the US
  • Ability to work evenings, nights, and weekends
  • Outstanding influence, collaboration and communication skills
  • The position requires some evening and weekend hours for events
4

Box Office Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of box office. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for box office
  • Balance the accounts daily and report financial information to accounting as assigned
  • Prepare related reports as assigned
  • Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Van Buren guidelines
  • Be aware of the details of all shows at the venue and be able to communicate the information to customers as and when requested
  • Reclass tickets and set up prices to make them available for sale on the night of the event
  • Sell tickets for all future events using PCI and Microflex
  • Complete end of show banking and cash handling
  • Provide guestlist assistance
  • Accurately sign in and out of work on a shift by shift basis producing a weekly time sheet
  • Maintain a high standard of cleanliness and tidiness of working areas
Qualifications for box office
  • Must have 4 year box office experience and 4 years supervisory experience (manager or supervisor)
  • Able to work quickly
  • Filing (non show days only)
  • Building accounts (non show days only)
  • Responsible for tickets and cash
  • Sell tickets, upgrades, VIP Club access
5

Box Office Job Description

Job Description Example
Our company is growing rapidly and is looking for a box office. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for box office
  • Good English language and general communication skills
  • Ticketing experience desirable but not essential
  • Organize and distribute “Guest List” tickets
  • Greet, direct and welcome visitors
  • Answer general questions
  • Sell, reserve, and distribute tickets for dance, music, and theatre performances
  • Record attendance data for dance presenting series
  • Participate in weekly production meetings with Dance Center faculty and staff
  • Serve as an intermediary for manager with internal and external contacts to resolve ticket, seat and subscription issues
  • Handle contact with renting companies (discounts, special promotions)
Qualifications for box office
  • Reconcile ticket sales at the end of shift
  • Resolve conflicts such as customer complaints or seating disputes
  • Verify authenticity of tickets, laminates, passes, wristbands
  • Flexible availability to accommodate working weekend/evening events
  • Interest in technology and aptitude to learn new tech quickly
  • Flexible schedule as needed

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