Senior Travel Consultant Resume Samples
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Senior Travel Consultant Resume Samples
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LS
L Stracke
Lambert
Stracke
95390 Jast Corners
Boston
MA
+1 (555) 328 0819
95390 Jast Corners
Boston
MA
Phone
p
+1 (555) 328 0819
Experience
Experience
Philadelphia, PA
Senior Travel Consultant
Philadelphia, PA
Block-Hoeger
Philadelphia, PA
Senior Travel Consultant
- Provide travel offers and general travel advice towards travellers within customers travel policy
- Provide multimedia support
- Establish and maintain a rapport with clients in order to ensure customer satisfaction
- Incumbent should have good knowledge of domestic as well as international itineraries, routing. Open to work on roster off, weekends
- Dispatch administrative tasks to the service concerned and follow up if necessary
- Actively participates in training and product knowledge sessions
- Resolve moderately complex client service issues/user support desk
present
Los Angeles, CA
Senior Travel Consultant
Los Angeles, CA
Bode-Howe
present
Los Angeles, CA
Senior Travel Consultant
present
- Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
- Open to work in 24/7 environment, roster off., weekend working, public holidays and festivals
- Effectively manage time and workload
- Work independently in the absence of supervision
- Proven pursuit of learning and self-development
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
Education
Education
Bachelor’s Degree in Tourism
Bachelor’s Degree in Tourism
Adelphi University
Bachelor’s Degree in Tourism
Skills
Skills
- Strong domestic knowledge and basic international knowledge
- Should be able to listen and respond appropriately to others with empathy and viable solutions
- Basic knowledge of MSOffice
- Capability of maintaining a favorable company image when interfacing with outside sources
- Ability to maintain work volume and quality consistent with peers
- Ability to work well under pressure
- Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- Ability to demonstrate personal and organizational integrity
- Actively participates in training and product knowledge sessions
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
4 Senior Travel Consultant resume templates
Read our complete resume writing guides
1
Senior Travel Consultant Resume Examples & Samples
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. - Ensures optimum customer service through effective use of phone systems and positive telephone service techniques
- Assume Lead Consultant role when required
- Must be able to concentrate and perform accurately while meeting applicable productivity measures
- Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
2
Senior Travel Consultant Resume Examples & Samples
- Handle incoming travel requests (mail, phone, etc…), making bookings with the systems and within the rules and regulations of BCD Travel
- Reservation and follow up of client files using different GDS systems
- Fare proposals
- Provide travel offers and general travel advice towards travellers within customers travel policy
- Active (up)selling and cross selling of different BCD Travel products
- Give feedback on daily operational processes and commercial relationship with customer
- Dispatch administrative tasks to the service concerned and follow up if necessary
- Bachelor degree in tourism or experience in business travel
- Minimum of 2 years of experience as a Business Travel Agent
- Good language skills spoken and written in English, Dutch, French
- Good knowlegde of the BCD business processes, GDS systems : Amadeus, @tlantis, and services
- Commercial attitude
- Customer service minded
- Stress resistant, keep balance between quantity and quality
- Accurate
- Positive and open minded attitude
- Flexible
3
Senior Travel Consultant Resume Examples & Samples
- Graduate
- Diploma / Degree in travel & tourism would be added advantage
- 4-5 years relevant experience in travel domain
- Should be able to listen and respond appropriately to others with empathy and viable solutions
- Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: Ability to present information to varied individuals or groups at all levels
4
Senior Travel Consultant Resume Examples & Samples
- Well developed verbal and written communication skills
- Minimum 5 plus years of travel consultant experience
- Demonstrated thorough knowledge of domestic, trans-border and international travel destinations
- Work with complex International Routings
- Full working knowledge of fares and rules
- Working knowledge of industry procedures for exchanges
- TICO certified
- Basic knowledge of MSOffice
- Must be willing to work at onsite location
- Build complete, accurate and detailed client files to include Domestic, Trans-border and International bookings
- Accurately complete changes to client files
- Establish and maintain a rapport with clients in order to ensure customer satisfaction
- Resolve complex client service issues
- Effectively manage time and workload
- Proactively and creatively research and advise best options for Travel Requests
- Confidentiality is of importance
- Hours of Operation: Monday to Friday, 8-4pm Pacific Time
5
Senior Travel Consultant Resume Examples & Samples
- Incumbent should have good knowledge of domestic as well as international itineraries, routing. Open to work on roster off, weekends
- Handle corporate clients with their end to end travel requirements: Reservation/ Ticketing/ Fares / Rail / Routing/ Hotels and Visa requests
- Good PC skills, MS Office applications and email management
- Knowledge of corporate travel economics and travel technology/tools will be an added advantage
- Maintain ongoing, collaborative, working relationships with coworkers to achieve customer and business goals. Influence decisions and strong negotiation skills towards the most beneficial outcomes for the client and the company
- Visa knowledge is significant
6
Senior Travel Consultant Resume Examples & Samples
- Has a strong understanding of and accurately and provides direction on a large spectrum of travel regulations and supplier rules
- Processing schedule changes, upgrades, misconnects, airline cancellations as needed
- Worldspan GDS, ARC Reporting
- Strong verbal and written communication skills
- Must have 10 plus years travel agency or airline ticket counter experience
- Ability to efficiently and effectively perform all essential position duties and responsibilities with or without reasonable accommodation without posing a direct safety threat to others or self
- Bachelor’s degree or equivalent experience
7
Senior Travel Consultant Resume Examples & Samples
- Sabre/Apollo/Travelport experience is essential
- Working knowledge of industry procedures for exchanges and ticket handling
- TICO/OPC certified
- Fully Bilingual, French and English
- Provide multimedia support
- Accurately complete changes to client files and assist others as needed
- Actively participates in training and product knowledge sessions
- Update and/or build passenger as well as company profiles
- Resolve moderately complex client service issues/user support desk
- Proactively and creatively researches and advises best options for clients and counsels appropriately
