Business Travel Manager Resume Samples

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NC
N Cassin
Nikko
Cassin
5452 Herminio Dam
Phoenix
AZ
5452 Herminio Dam
Phoenix
AZ
Experience Experience
07/2015 – present
Dallas, TX
Business & Travel Industry Sales Manager
Business & Travel Industry Sales Manager
07/2015 – present
Dallas, TX
Business & Travel Industry Sales Manager
07/2015 – present
  • Actively participate in RevMax meeting and provide recommendations for yielding strategies
  • Work closely with Reservations and Front Office to ensure all details of the contract were delivered and guests depart satisfied
  • Establish parameters, quotes and negotiate prices, confirming by written contracts
  • Actively participates in business review process with all accounts on an ongoing monthly basis
  • Direct report for Business Travel Coordinator including day to day management of action plans, annual LEAD reviews, quarterly action step development, communication effort
  • Participate in tradeshows, sales missions and promotional events within the hotel and trade related organizations pertaining to leisure and business travel
  • Consistently offer professional, friendly and engaging service
07/2009 – 03/2015
Chicago, IL
Franchised Sales Manager Business Travel
Franchised Sales Manager Business Travel
07/2009 – 03/2015
Chicago, IL
Franchised Sales Manager Business Travel
07/2009 – 03/2015
  • Sell the Hotel creatively, utilizing a goals/benefits/features approach to securing business
  • Support and implement the specific Transient Sales actions outlined in the Annual Business & Marketing Plans to maintain the corporate direction
  • Maintain a high level of professional standards including appearance, demeanor, ethics and image of self
  • Assert comprehensive knowledge and keen awareness of the Hotel primary market, its surrounding areas and resources
  • Actively participate in Revenue Strategy meetings with DOS, GM, Revenue Manager and other members of the leadership team
  • Upsell/negotiate services to maximize revenue and profit
  • Aggressively prospect, research and solicit new accounts
04/2003 – 03/2009
New York, NY
Manager, Business Travel Sales
Manager, Business Travel Sales
04/2003 – 03/2009
New York, NY
Manager, Business Travel Sales
04/2003 – 03/2009
  • Manage and develop specific key and new accounts in Canada, US and International locations according to the long-term strategic plan
  • Assists with development and/implementation of annual budget and marketing plan
  • Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings
  • Conduct research on client room nights/revenue performance, prepare account performance reports for account review meetings with account representatives
  • Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
  • Maintains positive relationships with all guests, vendors, colleagues and global sales network
  • Oversees ongoing communication for market between property and the global sales network
Education Education
Bachelor’s Degree in Business Administration
University of Arizona
Bachelor’s Degree in Business Administration
Skills Skills
  • 3+ years sales experience
  • Demonstrated skills in supervising a team
  • Business Travel sales experience
  • Advanced knowledge of market trends, competition and key customers of the hotel
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
  • Command of the English language both written and verbal
  • Demonstrate a complete understanding of the functionality of the sales division and the ability to prioritize and successfully carry out multiple duties and tasks
  • Demonstrate strong communication skills. Demonstrate ability to listen effectively and speak English clearly on the telephone or directly to the client in a polite and efficient manner
  • Demonstrate the ability to visit local customers or travel to local areas to represent the hotel at meetings and trade shows
  • Demonstrate strong knowledge of all software programs, including Excel, Word, and PowerPoint, to include the current sales platform and the ability to input the data accurately and in a timely fashion into these systems
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1

Sales Manager, Business Travel, Paris Resume Examples & Samples

  • Lead all aspects of deal execution, including prioritisation of partners, transaction structuring and contract formalisation
  • Identify and track Corporate needs in the market for development of future product targeted at business travellers
  • On-boarding of new partner relationships and management of the roll out of the service to new travellers
2

Manager, Business Travel Sales Resume Examples & Samples

  • Collaborate with the DOSM to set strategic direction for the Business Travel market
  • Manage and develop specific key and new accounts in Canada, US and International locations according to the long-term strategic plan
  • Previous experience is an asset
  • ISAC, Lanyon and Microsoft Office computer literacy required
  • Minimum 2 year hotel sales experience
  • Must have a sense of authority and confidence in the negotiation process
  • Demonstrated record of being highly organized, competitive, results oriented and able to work with minimal supervision in a total team environment
  • Interpersonal skills that require the ability to actively listen and capture the true needs of our clients, in addition to the ability to deal with opposing views to the benefit of both parties
  • Must be able to work under pressure, balance multiple priorities with high level of initiative
  • Ability to travel as required - must hold a current passport and valid driver’s license
  • Experience and contacts in market segments noted above an asset
3

Business Travel Manager Resume Examples & Samples

  • Must possess communications skills in terms of the ability to negotiate, convince, sell and influence professionals and hotel guests
  • Advanced knowledge of sales/hospitality principles and practices
  • Manage accounts ensuring pertinent aspects of solicitation and closing are complete and documented
  • Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue
  • Develop and conduct persuasive verbal sales presentations to prospective clients
  • Preferred experience in hotel transient sales or related industry
  • Coordinate various departments' participation in servicing accounts
  • Excellent working knowledge of all operating processes
  • Able to create, implement and analyze manual and automated reports
  • Comprehensive knowledge of technical and managerial applications of PMS, Delphi and appropriate PC applications
  • Operational knowledge of reservations sales process
  • Operational knowledge of national sales process
4

Sales Manager Business Travel, Japan Resume Examples & Samples

  • Minimum of 8 years prior experience selling lodging products into corporations, or selling Corporate booking solutions (TMCs, Corporate booking tools, Lodgings)
  • Experience with B2B based partnerships
  • Ability to manage complex projects and multi-task with excellent organization skills. Pays attention to both details and macro-level outcomes
  • Strong internal and external communicator with strong interpersonal skills
  • Comfort with a fast-paced environment and changing requirements. Startup experience a plus
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
  • Can do attitude, strategic thinker and passion for new products and solutions
5

Business & Travel Industry Sales Manager Resume Examples & Samples

  • Solicit Consortia, Corporate Published, Preferred and Volume accounts through action plan preparation and execution
  • Establish parameters, quotes and negotiate prices, confirming by written contracts
  • Direct report for Business Travel Coordinator including day to day management of action plans, annual LEAD reviews, quarterly action step development, communication effort
  • Responsible for leveraging FHRI business travel related programs including ResPlus, Fairmont Famous, GAPP, FPC
  • Actively participate in RevMax meeting and provide recommendations for yielding strategies
  • Responsible for meeting budgeted goals for Consortia, Corporate Published. Preferred and Volume room revenue and indirectly transient room revenue as determined by Managing Director and Director of Sales and Marketing
  • Actively participates in business review process with all accounts on an ongoing monthly basis
  • Responsible in team goal of increasing REVPAR and market share
  • Participate in tradeshows, sales missions and promotional events within the hotel and trade related organizations pertaining to leisure and business travel
  • Maintain accounts, contact, activity and business details within the appropriate software applications
  • Work closely with Reservations and Front Office to ensure all details of the contract were delivered and guests depart satisfied
  • Prepare, monthly, quarterly and annual reports, as required
  • Follow departmental policies and procedures
  • Previous Sales experience required, particular focus on business travel and experience in account acquisition
  • Computer literate in Microsoft Window applications and or relevant computer applications required
  • University/College degree required; in industry related industry preferred
  • Strong interpersonal and problem solving abilities
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must maintain composure and objectivity under pressure
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
  • Must be able to work with and understand financial information and data, and basic arithmetic functions
6

Senior Sales Manager, Business & Travel Resume Examples & Samples

  • Solicits the travel arrangements of local, out-of-town companies, and consortia/travel agencies by phone, email, sales calls and agency presentations to secures their commitment and encourage their employees business to stay with the Mid Atlantic Cluster hotels
  • Assists/participates in the entire annual rfp process. Helps with the Qualifier and Wish/Walk process, as well as responds to rfp’s and rebids
  • Take travel arrangers of local out-of-town companies, associates, and travel agencies on site inspections of the hotel to encourage them to promote our facilities to their business travelers
  • Prepares correspondence, proposals, contracts, & reports associated with the customer solicitation process and documents sales progress for supervisor
7

Travel Digital Business Manager Resume Examples & Samples

  • Digital sales & marketing assessment and business case evaluation
  • Digital sales & marketing organization and processes definition and implementation
  • Digital capabilities definition and implementation coordination (e-commerce, m-commerce, analytics, cloud, social)
  • Technology enablers design and implementation programs coordination
  • Loyalty programs design and implementation
  • Business performance models definition in digital sales & marketing (metrics and targets in traffic, web & mobile conversion rates, marketing ROI, …)
  • Be part of the Accenture Travel Industry group
  • Contribute to design the digital services offering of Accenture in the travel industry
  • Perform go-to-market activities and shape Accenture value propositions around digital opportunities for travel leading companies in Spain
  • Coordinate Accenture digital specialist teams to develop Accenture business opportunities
  • Manage the delivery of digital projects in the travel industry, ensuring the deployment of teams and capabilities to get the expected value to the client
  • 5 years’ experience as a consultant in sales & marketing, with experience in projects related to digital sales & marketing development and optimization
  • Alternatively, +3 years’ experience as a responsible for digital sales & distribution area in a leading travel industry company
8

Manager, Business Travel Sales Resume Examples & Samples

  • Respond to customer inquiries and requests for pricing
  • Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral. Qualify all leads received
  • Develop professional and trusted relationships with existing and new clients. Plan for and execute inside/outside calls, site visits, sales events, receptions, etc. with Corporate Travel Managers, Travel Agents and other intermediaries
  • Conduct research on client room nights/revenue performance, prepare account performance reports for account review meetings with account representatives
  • Develop and implement specific account marketing plans for assigned accounts. Monitor production compliance
  • Maintain in-depth files on all accounts; and coordinate the accuracy of account information with Front Office and CRS
  • Participate in weekly sales team meetings to review occupancy and implement strategies to meet future sales goals
  • Set and negotiate, with direction from executive team, all rates for special corporate/preferred corporate accounts. Complete all aspects of Brand and Local RFP (Request For Proposal) process
  • Understand transient sales strategies, strengths and weaknesses, and transient promotional programs of competitor transient hotels
  • Communicate all account information to hotel departments to ensure superior execution and customer service to your clients
  • Oversee the workload and employments needs of assigned Administrative Assistant
  • Travel to support designated client/corporate events and meet with key clients
  • Previous experience in Sales & Marketing required minimum 1-2yrs
  • Previous experience in Business Travel Sales preferred
  • Ability to travel up to 10% of the time
  • Clear communications skills both written and oral
  • Ability to conduct presentations and training to a large audience effectively
9

Key Account Manager Business Travel Western Region Resume Examples & Samples

  • Create and execute on strategic account plan for designated accounts
  • Ability to adjust communication style depending on the stakeholders
  • Availability to travel min 50% of the time
10

Complex Sales Manager, Business Travel Resume Examples & Samples

  • Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc
  • Initiate new sales, prospects and qualifies leads and solicits potential clients
  • Host and entertain clients and maintain client accounts
  • Conduct property site visits and answer questions
  • Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)
  • Develop sales plans and strategies to meet or exceed established revenue and room night goals
  • Partner with operations departments to ensure full participation in servicing accounts
11

Key Account Manager Business Travel Northeast Resume Examples & Samples

  • Answering RFP’s (Request for Proposal) documents submitted by corporate enterprise clients
  • Seek out and implement opportunities to optimize production of Booking.com BV’s content through partner channels
  • Liaise with other teams within Business Bookers department in the US and Amsterdam including the SME, Enterprise, and OBE Teams
  • 5+ years relevant business development and/or account management experience in the corporate travel segment
  • Proven track record of managing contract processes
  • Ability to demonstrate strong networking skills in order to connect with different internal and external stakeholders
  • Strong Customer Experience focus and proactive attitude
12

Key Account Manager Business Travel Southeast Region Resume Examples & Samples

  • First point of contact for corporate enterprise clients
  • Help Booking.com BV with identifying opportunities, potential end-user clients with focus on decision makers
  • Promote Booking.com BV’s brand name and its online reservation services to potential corporate enterprise clients and select channel partners
  • Monitor research and report findings on market developments in the travel industry
  • Support Booking.com BV in monitoring the success of each account and managing client relationships by advising on Booking.com BV products and services
  • Support Booking.com BV in managing all processes that lead to a successful customer experience (i.e. leads, prospecting, establishing first contact, meetings, integration and ongoing support & growth)
  • Ability to read and interpret multiple data sources in order to define short/medium/long term goals
  • Ability to plan and prioritize workload in line with business needs
13

Account Manager Business Travel Düsseldorf Resume Examples & Samples

  • You have an entrepreneurial mind and creativity skills which helps improving processes and products
  • You’re hungry, but humble and willing to build up your own region which you are fully accountable for
  • You have excellent communication skills in both German and English and can influence the right people at the right level
  • You are reliable, results oriented and target driven
  • You’re analytical and can operate in a data-driven, commercial environment
  • You are able to travel and in possession of a valid German drivers license
  • Business Travel, Account Management or Hospitality background is beneficial
14

Senior Account Manager Business Travel UK Resume Examples & Samples

  • People management skills
  • You’re hungry, but humble
  • You are able to set priorities for the team
  • You understand the dynamics of the travel sector, particularly hotels
  • You can use Excel, Powerpoint, and any other technology to help you manage opportunities
15

Account Manager Business Travel Southeast Region Resume Examples & Samples

  • Liaise with other teams within Business Bookers department in the US and Amsterdam including the Enterprise, TMC and OBE teams
  • Represent at industry events and trade shows
  • Valid license for driving in the United States
16

Account Manager Business Travel Northeast Region Resume Examples & Samples

  • Support Booking.com BV in identifying local market B2B opportunities for all business travel related products and services
  • Support Booking.com BV in bringing the product closer to its business customers; from initial sign-up, to onboarding and finally making Booking.com for Business their preferred choice
  • Support centralized marketing campaigns in executing operational activities with a local approach to promote Booking.com’s brand and products
  • You are able to travel 50% of the time, occasionally internationally
17

Account Manager Business Travel Central Region Resume Examples & Samples

  • Promote Booking.com BV’s brand name and its online reservation services to potential SME clients
  • Proactively identify and follow up on opportunities to improve the customer experience and improve operational efficiency
  • Draft and deliver presentations that are in line with the overall messaging to internal and external customers
  • 2+ years relevant business development and/or account management experience in the corporate travel segment
18

Senior Sales Manager, Business Travel Sales Resume Examples & Samples

  • Represent hotel by managing and maintaining existing relationships with key accounts. As well as focusing on new IBT business development via research, cold calling, and telemarketing with exception of key national accounts
  • Qualify prospects for the consolidated HCS office
  • Participate in industry related organizations, and local community to develop business. Attain leadership status when possible. Participate in the H.O.S.T. program
  • Develop and execute onsite and field presentations to prospective clients
  • Attend trade shows and participate in sales blitzes
  • Consistently meet or exceed sales goals
  • Develop and manage familiarization tours
  • Assist the department with projects and responsibilities deemed necessary
19

Area Manager Business Travel Italy & Spain Resume Examples & Samples

  • Promote Booking.com for Business brand name
  • 2-4 years of experience in a comparable management function with an entrepreneurial mindset
  • Ability to manage across teams, geographies, cultures, functions, external organisations and partners
  • Knowledge of relevant industry trends shaping the online travel market and the ability to anticipate potential impacts
20

Area Manager Business Travel Dach & East EU Resume Examples & Samples

  • 5+ years relevant role within the online travel, SaaS, e-commerce or business travel industries
  • Willing to travel 50% of the time
  • Ability to envision, articulate, and execute a compelling future for the business
  • Bachelors/University degree
21

Manager, Business Travel Sales Resume Examples & Samples

  • Solicit new and existing accounts to meet/exceed business travel and Tour-related revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
  • Advanced level of producing business transient and Tour-related revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating and closing sales
  • Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients
  • Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts
  • Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account
  • Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required
  • Attend trade shows, community events and industry meetings
  • Timely accurate completion of all reports required by Swissôtel, AccorHotels, and Host Hotels & Resorts
  • Maintain successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and AccorHotels
  • Implement the brand's service strategy and applicable brand initiatives in all aspects of the sales process
  • Perform other duties, as assigned, to meet business needs
  • Take initiative; assume responsibility for exceeding the guests’ expectations
  • Regular and prompt attendance
  • Perform other duties assigned by his/her supervisor
  • 4-year college degree
  • 3+ years sales experience
  • Demonstrated skills in supervising a team
  • Business Travel sales experience
  • Advanced knowledge of market trends, competition and key customers of the hotel
  • Must have experience in business travel at a similar size and quality hotel
  • Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
  • Command of the English language both written and verbal
  • Demonstrate a complete understanding of the functionality of the sales division and the ability to prioritize and successfully carry out multiple duties and tasks
  • Demonstrate the ability to develop and accurately complete all required reports
  • Demonstrate ability to effectively deal with team members and customers, some of who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
  • Demonstrate strong communication skills. Demonstrate ability to listen effectively and speak English clearly on the telephone or directly to the client in a polite and efficient manner
  • Demonstrate the ability to visit local customers or travel to local areas to represent the hotel at meetings and trade shows
  • Demonstrate strong knowledge of all software programs, including Excel, Word, and PowerPoint, to include the current sales platform and the ability to input the data accurately and in a timely fashion into these systems
  • Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to AccorHotels
  • Gain understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
  • Work with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel
  • Identify, train, and mentor group sales associates; utilizes all available on the job training tools for associates
  • Transfer functional knowledge and develops group sales skills of other discipline managers
22

Account Manager Business Travel Tmcs Frankfurt Resume Examples & Samples

  • Support Booking.com BV in building and maintaining strong relationships and a professional network within the TMC/ B2B travel space
  • Support Booking.com BV in bringing the product closer to TMCs business customers; from initial sign-up, to onboarding and finally making Booking.com content their preferred choice
  • Setup internal growth strategy plan and work with high potential TMC clients on long-term goals and new initiatives to support Booking.com BV in maximizing growth and meeting customer needs
  • Aggregate and analyze feedback to support future product initiatives and solve issues
  • Work closely with internal stakeholders across Customer Experience, Marketing, Product and Analytics in Amsterdam to provide local perspective on preferred approach
  • Proactively identify opportunities to improve the customer experience and improve operational efficiency
  • Provide training (workshops and webinars) to potential and existing TMC partners
  • Represent Booking.com at relevant events
23

Manager, Business Travel Sales Resume Examples & Samples

  • Exceeds personal sales goals as well as segment goals on a monthly, quarterly and yearly basis
  • Solicits business travel business through action plan preparation and execution
  • Responsible for achievement of objectives, as outlined in the market team’s action plans
  • Identifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segment
  • Participates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brands
  • Contracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotel
  • Oversees ongoing communication for market between property and the global sales network
  • Participates in tradeshows, conventions and promotional events within the hotel and trade related organizations
  • Maintains positive relationships with all guests, vendors, colleagues and global sales network
  • Maintains account, contact, activity and business details within Opera S&C according to Fairmont standards
  • Ensures delivery of expected guest service through follow up and coordination with other hotel departments
  • Manages referral response system and tracking of definite business - both inbound and outbound
  • Prepares weekly, monthly, quarterly, and annual reports as required
  • Assists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligence
  • Involved in setting individual room revenue and/or room night goals
  • Involved in alerting team of Distant Early Warning (DEW) signals
  • Assists with development and/implementation of annual budget and marketing plan
  • Improves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetings
  • Develops, energizes and leads a motivated, competent and cohesive team through the implementation of approved Sales reward & recognition programs and HR performance management programs
  • Oversees administrative colleague’s workload
  • Actively participates in prescribed sales training
  • Bachelors degree and/or Hotel Management degree required
  • Minimum of 3 years of Business Travel Sales
  • 6 years of hotel sales experience, having had varied market mix experience
  • Has established relationships with key industry contacts in the market segment
  • Supervisory experience an asset
  • Microsoft Office suite of software literacy an asset
24

Account Manager Business Travel Western Region Resume Examples & Samples

  • First point of contact for small and medium business (SME) clients
  • Build and further improve relationships with new and existing SME clients by actively approaching your contacts
  • Aggregate, analyze and communicate feedback from the markets to support future product initiatives from product developers
  • Online travel industry knowledge preferred
  • Proven track record of managing contract processes with SME customers
  • Successful track-record of managing a pipeline of SME opportunities from origination to closure
  • You are tech savvy and able to use excel, PowerPoint and any other technology to help you manage opportunities
  • You are reliable and results oriented
  • You’re analytical and thrive in a data-driven, commercial environment
25

Assistant Sales Manager Corporate Business Travel Resume Examples & Samples

  • Ensure prompt and courteous service is extended to both internal and external customers
  • Solicit group, transient and/or banquet business through action plan preparation and execution
  • Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
  • Balance operational, administrative and Colleague needs
  • Follow all safety policies
  • Previous Sales experience required
26

Account Manager Business Travel Zurich Resume Examples & Samples

  • You have excellent communication skills in German, French, English and in addition Italian would be useful
  • You can influence the right people at the right level
  • Successful track-record of managing a pipeline of SME or Enterprise opportunities from origination to closure
  • You are tech savvy and able to use excel, powerpoint and any other technology to help you manage opportunities
27

Sales Manager Business Travel, South Korea Resume Examples & Samples

  • An expansive network of clients where you have sold corporate travel solutions in the past
  • Proven track record of effectively negotiating multi-million dollar business agreements and developing business relationships that impact company performance
  • Comfortable with Excel, Google Docs, Salesforce CRM and other technology solutions for driving sales
28

Account Manager Business Travel Resume Examples & Samples

  • Successful track-record of managing a pipeline of SMB and Enterprise opportunities from origination to closure
  • You can use excel, powerpoint, and any other technology to help you manage opportunities
  • You have excellent communication skills and can influence the right people at the right level
  • You’re analytical and can operate in a data driven environment
29

Franchised Travel Business Manager Resume Examples & Samples

  • Solicit, negotiate and generate contracted revenues from volume prospects that meet criteria established in the hotel business plan
  • Employ revenue management techniques to recommend corporate rate proposals
  • Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value
  • Prospect for new contract business using a wide variety of methods including phone calls, outside sales calls, attending community functions, internet prospecting, supplier partnerships, trade journals, etc
  • Develop, implement and constantly modify sales action plans
  • Manage and maintain an accurate and up-to-date contact management system
  • Negotiate and close contracts that meet the hotel's business plan objectives. Desired arrival, departure and volume patterns must be met
  • Internally communicate client requirements, thereby insuring all information is accurate between client and hotel staff
  • Coordinate and participate in target market trade shows and sales blitzes
  • Conduct competitive analysis and maintain competitor files in order to be able to compete successfully
  • Maintain good rapport with local civic groups and companies
  • Computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s)
  • Ability to exercise excellent communication, presentation, organization, time management and listening skills
  • Ability to use analytic skills for measuring business potential and value to the hotel
  • Minimum 2-3 years hotel sales experience or the equivalent amount of industry experience; OR, equivalent combination of education and work experience
30

Business Travel & Leisure Sales Manager Resume Examples & Samples

  • Maintain appropriate balance of account maintenance and prospecting for new business
  • Solicit, negotiate and book new and repeat business through various efforts including prospecting, site tours, sales blitzes, prompt and competent follow-up on leads/referrals, use of Travelclick, Hotelligence Rate 360, use of Lanyon, and networking to maximize room revenue to meet or exceed sales and revenue goals
  • Establish and maintain effective, profitable and positive relationships with customers
  • Practice total account management by harvesting Group and Meetings business from all qualified accounts
  • Organize and conduct qualified FAM Trips for local agencies or travel managers
  • Successfully and consistently achieve minimum weekly sales activities requirements. Track activities including goal to current production status using Delphi
  • Acts as a liaison with other departments in the hotel to provide information in a timely manner and ensure client needs are fulfilled as contracted
  • Assists DOS in creation and achievement of hotel specific goals/strategies in assigned territory to positively impact revenues
  • Communicate a clear sense of strategic direction and goals for both assigned and team territories/markets, where appropriate
  • Incorporate marketing strategies into sales strategies, where appropriate
  • Organize and conduct sales trips to forge strong partnerships and generate optimal results from key accounts and assigned segments
  • Joins and attends appropriate market organizations and industry trade shows
  • Keep abreast of property financial performance relative to budget and forecast
  • Complete pre/post trip reports, Call Reports, weekly, monthly, quarterly and annual production reports for review with DOS and monthly reports as needed for DOS
  • Assist with Annual Budget Process, Marketing Plan and Business Plan as assigned by DOS
  • Displays proven track record of selling success
  • Ability to be a true “team player.”, including embracing strategies positively impacting the asset, always keeping the global perspective in mind and putting the needs of the team before one’s own
  • Well organized, detail-oriented with excellent follow-up skills
  • Must possess excellent communication skills both internally and externally
  • Ability to convert vision into specific and tangible actions to benefit the hotel
  • Needs to adapt quickly to the changing needs of the hotel and market
  • Knowledge of industry trends and creative ways to infiltrate markets/accounts with high potential
  • Proven positive attitude and energy
31

Franchised Sales Manager Business Travel Resume Examples & Samples

  • Strong, comprehensive knowledge and keen awareness of the Hotel primary neighborhood, its surrounding areas, and resources
  • Possess excellent selling and closing skills
  • Ability to provide exceptional customer service through the creative development and fulfillment of proposals and Business Agreements
  • Ability to achieve designated sales goal production
  • Ability to research, price, strategically plan and negotiate on the Hotel behalf
  • Ability to establish priorities, work independently, and accomplish timeline objectives
  • Ability to solicit business: identify and develop new leads as well as uncover leads from existing accounts
  • Ability to evaluate business trends and apply/modify strategies to maximize revenues and profitability
  • Ability to develop, support and implement effective Sales Action Plans
  • Skilled in prompt, assertive decision-making and problem-solving
  • Possess excellent reading, writing, verbal communication, and listening skills to effectively communicate with clients, business partners and team members
  • Possess good math skills to cost out business opportunities, upsell and effectively manage financial responsibilities of revenue and profit in the booking process
  • Ability to plan and facilitate personal sales calls, client entertainment, and site visits
  • Ability to network at professional industry events and/or travel on the Hotel behalf
  • Familiar with basic legality and compliance issues of contractual Agreements, as practiced within the hospitality industry
  • Familiar with global distribution systems and general practices of the corporate travel environment including compliance issues, contractual Agreements, etc
  • Skill to use a personal computer with clear proficiency in Windows, all major Microsoft applications including Word and Excel, e-mail, e-data and World-wide Web
  • Adept in learning new software applications, fully participating in a continuously changing technological environment
  • Proficient in use of numerous Brand tools, reporting mechanisms and resources to support the business travel environment
  • Proficient in use of TravelClick Agency360 and Demand 360 platforms to analyze business and develop target plans for growing/maximizing business
  • Knowledge of modern business communication including style and format of professional correspondence, e-mail, memoranda and reports
  • Ability to work with visible self-confidence, energy and enthusiasm
  • Ability to develop positive, productive relationships within the office environment as well within the local hospitality community