Travel Operations Manager Resume Samples
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Travel Operations Manager Resume Samples
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DS
D Schmeler
Donna
Schmeler
545 Faustino Rest
New York
NY
+1 (555) 398 9852
545 Faustino Rest
New York
NY
Phone
p
+1 (555) 398 9852
Experience
Experience
present
Los Angeles, CA
Travel Operations Manager for Eurasia & Africa
Los Angeles, CA
Lind-Deckow
present
Los Angeles, CA
Travel Operations Manager for Eurasia & Africa
present
- Compliance:Monitor, track and report compliance of Company policies, provide information on opportunities for cost savings to internal clients, implement regional processes, routines and metrics to improve traveler compliance and utilization of the Company’s Global Travel Program
- Supplier Management: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency
- Issues Resolution: Coordinate with IT and Business Systems teams for system access, maintenance and product upgrades, respond to client service problems and questions by contacting vendors or researching solutions, troubleshoot day-to-day issues (e.g. online tool issues, missing tickets, visa problems)
- Critically, the successful candidate will ensure that Supplier contracts are being delivered in line with the agreed contract, to the level of performance and quality, or that non-compliance or risk of non-compliance is escalated at the earliest moment to key teams
- Maintaining operational service levels while providing high quality end user support for these services
- Managing a diverse global team
- Managing the team supporting approximately 1/3 of IBM's global travel and expense processing
Education
Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
Duke University
Bachelor’s Degree in Marketing
Skills
Skills
- Excellent interpersonal and communication skills
- SAP System knowledge (including Concur tool)
- Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- Excellent understanding of Travel & Expense process
- Ability to work in virtual team
- Multicultural skills & experience
- Experience of managing/leading a team
- Planning and organizing from process, project and people perspective
- Customer focus & Business Acumen
- Experience working within a finance related field (min. 3 years)
4 Travel Operations Manager resume templates
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1
Travel Operations Manager for Eurasia & Africa Resume Examples & Samples
- Reporting: Deliver regional stewardship reports to key clients group on compliance against travel and expense policies, provide them to clients in order to assist in the development of their operating budget, be responsible for tracking Service Level Agreements of our regional travel service providers addressing performance issues in a proactive manner and using follow-up skills to ensure resolutions are sustained
- Supplier Management: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency
- Issues Resolution: Coordinate with IT and Business Systems teams for system access, maintenance and product upgrades, respond to client service problems and questions by contacting vendors or researching solutions, troubleshoot day-to-day issues (e.g. online tool issues, missing tickets, visa problems)
- The opportunity to implement, manage and shape how travel is being done at the world’s largest beverage company
- An international team with a great spirit and a role that provides room to grow
- Vendor Management:The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures
- Business Approaches:Ability to use appropriate business and management approaches (e.g. presentations) to communicate the importance of information services to senior management
- Resource Knowledge:Knowledge of internal and external tools (i.e. online booking tools, travel scorecarding) and resources (i.e. travel, meeting services) available to accomplish tasks and achieve results
- Project Management:The ability to set goals and objectives, plan, problem solve and make decisions to accomplish tasks and assignments
- Contract and Information Management
- Rolling Estimate Projections:Knowledge of information and procedures used to determine rolling estimates, ability to gather and compare data and develop relevant financial projections
2
Eurasia Africa Travel Operations Manager Resume Examples & Samples
- Compliance:Monitor, track and report compliance of Company policies, provide information on opportunities for cost savings to internal clients, implement regional processes, routines and metrics to improve traveler compliance and utilization of the Company’s Global Travel Program
- A multifaceted and challenging job in which you will be able to make use of the total variety of your skills, experiences and competencies
- Audit/Compliance:Understanding of The Coca-Cola Company standard practices and procedures incl. travel policy and ability to perform audit cycles against these policies
3
Americas Travel & Expense Operations Manager Resume Examples & Samples
- Managing the team supporting approximately 1/3 of IBM's global travel and expense processing
- Maintaining operational service levels while providing high quality end user support for these services
- Supporting continuous improvement of processes while providing appropriate business controls
- Managing a diverse global team
- Supporting the roll-out of new tools and automation with both requirements and testing
- Ensure that there is effective end user support and handle service escalations quickly when they arise
- At least 3 years of experience in an operations leadership role (preferably expense related)
- At least 2 years of experience in people management
- As this person will be communicating with IBM Executives, person must be able to perform this position with facility using English with high proficiency in order to communicate effectively with Executives
- Must be willing and available to work at the office in either North Castle (Armonk), NY or Endicott, NY
- At least 3 years of experience in audit or business controls
- At least 3 years of experience in expense or finance related operations
- Facility in Spanish or Portuguese as a second language
4
Travel & Expense Finance Operations Manager Resume Examples & Samples
- Lead the team in delivering to the agreed Service Level Agreements (SLA), particularly for the Traveler Interaction Center function
- Lead transactional tasks and all activities according to the T&E standard processes within GFSS responsibility plus any agreed country specific processes
- Lead the preparation of reports, documentation and period-end-delivery for both internal and external purposes for the in scope company codes
- Ensure that the operated processes and the internal controls are SOX, tax and legally compliant for the company codes in scope
- Deliver appropriate leadership and people management activities (building the team, creating the future, managing performance, developing people)
- Create and maintain positive relations and cooperation with the internal and external GFSS customers and local counterparts as well as cooperation with other teams
- Support smooth operations of the entire T&E Process Area within GFSS
- Drive standardization and continuous improvement of in scope company codes, deliver efficiency and quality improvements
- Monitoring KPI’s in cooperation with QM to ensure team delivers the required services and quality
- Project Involvement
- Successfully completed University Degree
- Excellent interpersonal and communication skills
- Customer focus & Business Acumen
- Planning and organizing from process, project and people perspective
- Excellent understanding of Travel & Expense process
- Experience of managing/leading a team
- Ability to work in virtual team
- Fluent written and spoken English is required
- Multicultural skills & experience
- Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- SAP System knowledge (including Concur tool)
- Experience working within a finance related field (min. 3 years)
- Working experience within a Shared Service Centre advantage (min. 2 years)
- Experience of people management and team leading (min. 2 years preferred)
- Working experience in international environment recommended
- Various and interesting work in brand new fancy offices directly at metro Nove Butovice
- We believe every employee is a talent and we want to reach your full potential
- Interesting non-working activities (volunteering, charity, sport events,..)
- Opportunities for professional growth in Financial field
5
Travel & Events Operations Manager Resume Examples & Samples
- Manages the awards and recognition programs for sales distribution. Responsible for all facets of the program including coordination, communication, fulfillment, reconciliation and vendor management. Provides direction for support staff and works closely with key operational business partners to ensure reporting and award distribution accuracy
- Manages and as appropriate, serves as the systems administrator for functional technology tools utilized by the department. Stays current with technology trends for meeting management, online reservations, travel reporting, safety, mobile apps and other resources that gain efficiency and enhance user experience
- Manages a variety of department activities including planning, budgeting, reporting and vendor relations. Collaborates with key operational business partners including but not limited to procurement, legal, security, risk management, sales and finance
- Works collaboratively with department staff to provide direction and support for the staging and execution of corporate travel, meetings, events and incentive conventions. Responsible for the coordination of speakers, shipping, gifts and premiums. May also coordinate physical arrangements, transportation, entertainment, food/beverage, tours, and communication materials. As needed, will work with hotel staff, transportation services, destination management companies and other outside vendors
- Manage post analysis and evaluation of all activities to ensure procedural efficiency, attendee experience, cost effectiveness and the appropriate use of external resources to achieve corporate objectives
- Support department director with miscellaneous projects, as needed
6
Travel Operations Manager Resume Examples & Samples
- Degree qualified (or equivalent)Minimum of 3 years’ experience in operational travel management
- Relevant industry experience within Luxury Retail is desirable although not essential
- Interested candidates will need to be successful Travel Managers that can demonstrate that they have successfully managed the Internal Travel Management for a large organisation or with significant spend
- With solid credentials and experience in providing business critical, contract and commercial advice and guidance. They will need to be capable of balancing business requirements and delivering contractual, commercial, compliant and pragmatic solutions
- Ability to build and foster productive working relationships
- Superior ability to communicate both orally and in writing
- Ability to make decisions and solve problems while working under pressure
- Ability to develop strategic project and category plans
- Ability to engage in strategy discussions with business stakeholders and develop category strategy based on the outcome
