Travel Program Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the travel program manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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LK
L Kulas
Laisha
Kulas
38750 Olson Terrace
Phoenix
AZ
38750 Olson Terrace
Phoenix
AZ
Experience Experience
08/2016 – present
Boston, MA
General Services & Travel Program Manager
Boston, MA
General Services & Travel Program Manager
08/2016 – present
Boston, MA
General Services & Travel Program Manager
08/2016 – present
  • Maintain weekly and monthly operating reports as well as client project PMO reporting with a strong focus on supporting the In-Country Services Program
  • Propel employee engagement in reengineering initiatives; drive continuous improvement culture and promote Reengineering at the grass roots level
  • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear way
  • Carry out Risk Management, mitigation planning, and train others within GS&T through workshops
  • Manage program planning cooperatively across the GS&T program office and manage project resources against budgets
  • Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders (often including Senior Management)
  • Manage EMEA capacity and program planning cooperatively across the GS&T program office and manage EMEA project resources against budgets
04/2010 – 07/2016
Detroit, MI
Corporate Travel Program Manager
Detroit, MI
Corporate Travel Program Manager
04/2010 – 07/2016
Detroit, MI
Corporate Travel Program Manager
04/2010 – 07/2016
  • Managing Zendesk to ensure issues are identified and continuous improvement is initiated with the goal of increasing user satisfaction
  • Assisting with group travel bookings
  • Managing vendor agreements and negotiating contracts/rates with travel service providers
  • Developing strategic policies and programs for corporate travel
  • Maintaining daily relationship with the travel management company to ensure delivery of service level agreement expectations globally
  • Solving travel technical issues
  • Monitoring and reporting on travel program compliance
11/2004 – 03/2010
Boston, MA
Travel Program Manager
Boston, MA
Travel Program Manager
11/2004 – 03/2010
Boston, MA
Travel Program Manager
11/2004 – 03/2010
  • Partnering with the expense manager to ensure a comprehensive and seamless travel and expense program
  • Keeping apprised of travel industry events and future direction and proactively planning for industry changes
  • Collecting and tracking feedback on traveler satisfaction and travel program compliance; using data to inform travel program modifications
  • Developing and monitoring key performance indicators for the travel program, including customer satisfaction and cost savings
  • Providing program direction, prioritization, and guidance to the travel associate
  • Collaborating with the purchasing department to negotiate travel-related supplier contracts
  • Effectively communicating with campus partners regarding travel policy, process, new vendors, negotiated vendor rates, current airline changes, and other pertinent booking and travel information
Education Education
Bachelor’s Degree in Proficiency With Data Analysis
Bachelor’s Degree in Proficiency With Data Analysis
University of California, San Diego
Bachelor’s Degree in Proficiency With Data Analysis
Skills Skills
  • At least 5 years’ experience in genuine Program management during which s/he applied a structured approach (methodology) to the successful management, tracking, planning, monitoring and reporting of concurrent, multiple financial services projects spanning broad geographies and organizations
  • Ability to work as an individual contributor and part of a team and can operate with minimal supervision and oversight
  • Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task Evidence quality leadership in motivating and inspiring people within area of responsibility
  • Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio and BlueWorks. Experience with workflow solutions a plus. MS Access and SharePoint is
  • Excellent influencing, facilitation, and partnering skills
  • Demonstrated ability to independently lead program work on a global large scale level with a focus on reengineering
  • 8+ years’ experience in successfully managing complex projects and programs which include external suppliers through the full project lifecycle, from conception through rollout and ongoing support
  • Strong analytical skills, financial budgeting and modelling experience
  • Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhance controls
  • Ability to define and establish a program governance structure
Create a Resume
1

General Services & Travel Program Manager Resume Examples & Samples

  • Act as Program Manager for supporting complex global program, NAM/LATAM specific initiatives and multiple re-engineering projects while continuously ensure their alignment to Citi /GS&T transformation goals
  • Serve as a GS&T Process Reengineering Champion to drive and promote reengineering initiatives and process improvement savings by applying Citi Lean concepts and methodologies to analyze, identify, and propose alternative solutions to streamline processes and enhance controls ; take leadership role in promoting Citi process improvement programs such as Bright Ideas, Innovation Café, Lean Forward and Lean Certification
  • Propel employee engagement in reengineering initiatives; drive continuous improvement culture and promote Reengineering at the grass roots level
  • Drive the definition and implementation of consolidated, streamlined and standardized global operational processes and sharing of best practices
  • Build strong relationships with program sponsors (GS&T Product and/or Regional Leadership)
  • Orchestrate and drive the successful & timely completion of programs to achieve the business goals, including the identification and resolution of risks and issues which impact program delivery
  • Ensure governance/methodology consistency of deliverables and artifacts across all program/projects in portfolio
  • Manage program planning cooperatively across the GS&T program office and manage project resources against budgets
  • Employ Citi best practices and ensure on-going governance of program inclusive of PM processes, procedures, methods, and CSS standards for program delivery; leverage Citi/CSS PM tools as applicable such as Citi LPMT
  • Maintain GS&T Project administration in accordance with CSS PPM Procedure and ensure alignment with CPPMS Non-Tech Standards
  • Coordinate the assessment of NAM/LATAM GS&T Projects against CSS PM and PMO maturity and effectiveness, identify improvement opportunities, monitor and track action plan
  • Maintain weekly and monthly operating reports as well as client project PMO reporting with a strong focus on supporting the In-Country Services Program
  • Guarantee compliance with all application tools used for program and project management
  • Train and mentor employees on Lean concepts, tools and techniques. Empower and train team members in process mapping and analysis
  • Demonstrated ability to independently lead program work on a global large scale level with a focus on reengineering
  • 8+ years’ experience in successfully managing complex projects and programs which include external suppliers through the full project lifecycle, from conception through rollout and ongoing support
  • Ability to define and establish a program governance structure
  • Experience with enterprise program management tools
  • Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhance controls
  • Strong analytical skills, financial budgeting and modeling experience a plus
  • Excellent influencing, facilitation, and partnering skills
  • Exemplary written and oral communication skills which can be leveraged to consistently succeed
  • Experience and ease in interfacing with Senior Management
  • Individual should be analytical, flexible, team-oriented, have good interpersonal, communication, and follow-up skills with strong attention to detail and ability to multi-task Evidence quality leadership in motivating and inspiring people within area of responsibility
  • PMP certification and/or six-sigma certifications a plus
  • Previous consulting experience preferred
2

General Services & Travel Program Manager Resume Examples & Samples

  • Act as EMEA Program Manager for supporting complex global program, EMEA specific initiatives and multiple re-engineering projects while continuously ensure their alignment to Citi /GS&T transformation goals
  • Ensure governance/methodology consistency of deliverables and artefacts across all program/projects in portfolio
  • Manage EMEA capacity and program planning cooperatively across the GS&T program office and manage EMEA project resources against budgets
  • Coordinate the assessment of EMEA GS&T Projects against CSS PM and PMO maturity and effectiveness, identify improvement opportunities, monitor and track action plan
  • Train and mentor EMEA employees on Lean concepts, tools and techniques. Empower and train team members in process mapping and analysis
  • Strong analytical skills, financial budgeting and modelling experience a plus
3

Travel Program Manager Resume Examples & Samples

  • Manage budgets, forecasts and invoices for more than a dozen global suppliers representing $15M+ in spend
  • Manage Vendor events and relationships in or near Redmond HQ. This could include Hotels, Ground transportation, Airline visits, etc
  • Also, local onsite projects and event management for traveler services- Vendor Visits, Travel Fairs, TSA precheck
  • Design and implement a ROB for the organization that supports the broader corporate ROB including fiscal year planning, budget, HR and other business activities
  • Bachelor’s degree in business, finance, operations or equivalent plus a minimum of 5 years of experience in business management, global project or operations management. MBA is preferred
  • Professional presence and diplomacy with ability to work effectively across a team while balancing conflicting priorities and opinions
  • Expertise in systems thinking, project management and process improvement
  • Experience in budget and financial management/analysis, forecasting, invoice resolution and audits
  • Experience in influencing FTEs and vendors to deliver complex solutions
  • Ambitious, independent, self-starter with the ability to effectively manage competing priorities and tasks simultaneously
  • Outstanding verbal and written communication skills; able to successfully collaborate with a wide variety of teams and individuals
  • Experience creating, managing and maintaining purchase orders and budgeting tools
4

Travel Program Manager Resume Examples & Samples

  • EMEA Local Travel Policy Updates,
  • EMEA Intranet Site updates
  • Cooperation with Travel Agency and OBT Monitoring, Process Improvements
  • Follow up on escalated service issues
  • EMEA Supplier Management (Car Rental, Hotel, Airlines) – Market Analyses, Rate Review
  • Definition of the KPIs and local strategy with finance director
  • Meetings & Events/Tradeshow Process Monitoring
  • EMEA Travel Calls, update all travel assistants, CWT Super-users, communication-flow
  • Cooperation with Travel Expenses Team
  • Cooperation with Accounts Payables on invoicing solutions
  • New Hire Travel Briefing and Travel Training
  • Assist EMEA Travel Manager in global and regional projects
  • Assist in the implementations of new processes in EMEA
  • Five years of travel industry experience, with three years of agency operations and account management experience
  • Fluency in English required
  • Must be detail oriented and have excellent written and verbal communication skills
  • Excellent negotiation skills
  • Bachelor degree or equivalent work experience
  • Fluency in multiple languages desired
5

Corporate Travel Program Manager Resume Examples & Samples

  • Developing strategic policies and programs for corporate travel
  • Ensuring compliance in all aspects of travel program and procedures
  • Managing vendor agreements and negotiating contracts/rates with travel service providers
  • Maintaining daily relationship with the travel management company to ensure delivery of service level agreement expectations globally
  • Delivering high-quality customer service to travelers and travel arrangers
  • Monitoring and reporting on travel program compliance
  • Managing Zendesk to ensure issues are identified and continuous improvement is initiated with the goal of increasing user satisfaction
  • Interfacing regularly with travelers and travel arrangers and ensures relevant parties are trained on policies and processes
  • Reconciling monthly travel charges
  • Assisting with group travel bookings
  • Providing travel training as needed
  • Solving travel technical issues
  • Building out travel industry benchmarks catered to Hootsuite’s business needs
  • Supporting global, strategic sourcing related to travel, events and expensing
  • Creating Egencia travel profiles and maintain changes as necessary
  • Occasionally book travel
  • Completing other duties as necessary
6

Travel Program Manager West Coast Resume Examples & Samples

  • Master degree preferred
  • GTP or Travel Certification a Plus
  • 5-7 years proven experience in global account management in a world class environment
  • English fluent: written and oral
  • Ability to build and present a business plan to the client and internally
  • Writing skills for client and senior management facing documents
  • Word, Excel, PowerPoint
  • Understanding of IT tools and processes and their impact on travel programs
  • Financial, analytical, and strategic skills
  • Consultative based approach, with a background in consulting preferred
  • This position is Home based, can be anywhere on the West Coast but San Francisco Bay Area is preferred
  • LI-SR