Travel Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the travel manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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ES
E Stiedemann
Emilie
Stiedemann
9600 Volkman Drives
Phoenix
AZ
9600 Volkman Drives
Phoenix
AZ
Experience Experience
05/2016 – present
Chicago, IL
Corporate Travel Manager
Chicago, IL
Corporate Travel Manager
05/2016 – present
Chicago, IL
Corporate Travel Manager
05/2016 – present
  • Provide assistance to Events/Meeting Planning to negotiate group hotel rates for various departments
  • Financial management of CTDA (or assistance with such)
  • Analyze travel data within the online booking tools and provide regular reports to management
  • May manage company employees or be responsible for coordinating activities with on- site contractors or outsourced resources providing travel services
  • Develop, maintain, and communicate travel policies, for use by Extra Space Management employees
  • Present proposals and recommendations to management on cost savings initiatives and improved service related to Travel
  • Develop strong internal working relationships with all departments
06/2012 – 04/2016
Dallas, TX
Global Travel Manager
Dallas, TX
Global Travel Manager
06/2012 – 04/2016
Dallas, TX
Global Travel Manager
06/2012 – 04/2016
  • Working collaboratively and proactively with leadership to develop and implement key cost savings initiatives and process improvements
  • Work collaboratively and proactively with leadership to develop and implement key cost savings initiatives and process improvements
  • Manage supplier relationships for travel partners, including partner management, negotiating and managing contracts with travel suppliers/partners, RFPs etc
  • Identify synergies within Travel Services Teams for improvements in performance, price, value and service
  • Support travel categories such as internal policies, demand management programs, sourcing, and travel risk/crisis management
  • Oversight of the travel management company(ies) including all operational issues, SLA’s, management reporting systems and adherence to policy
  • Manage selection, implementation and termination of travel supplier relationships (agency, online booking tool, air, car, and hotel)
08/2006 – 12/2011
Boston, MA
Travel Manager
Boston, MA
Travel Manager
08/2006 – 12/2011
Boston, MA
Travel Manager
08/2006 – 12/2011
  • Work with sales managers to track travel budgets
  • Monitor travel industry trends, develop and execute strategies within the region
  • Provide assistance to Business Office with travel related projects
  • Manages corporate travel credit cards and provides monthly reconciliation and reporting
  • Manage the travel agency and online booking tool, within the region, including service levels, operational productivity and drive vendor performance
  • Provide active oversight of the suppliers including key operational issues, SLA’s, management reporting
  • Establish and execute a sourcing strategy
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Central Michigan University
Bachelor’s Degree in Business Administration
Skills Skills
  • Ability to set goals and handle multiple tasks, clients, and projects simultaneously. Ability to appropriately balance priorities, deadlines, and deliverables
  • Excellent presentation skills, ability to interact with clients on a senior management level, relationship management and the ability to multitask
  • Strong interpersonal, time management and organizational skills along with excellent and professional written and verbal communication capabilities
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Solid contract negotiation skills & ability to interface effectively with legal team
  • A strong focus on solid sourcing and expense management programmes, analyzing spend categories
  • Ability to share and impart knowledge
  • Ability to balance detail with departmental goals/objectives
  • Excellent project management skills with ability to establish clear priorities and effectively manage multiple demands and resources
  • Ability to train others
Create a Resume
1

Travel Manager Resume Examples & Samples

  • Travel Operations
  • Manage the travel agency and online booking tool, within the region, including service levels, operational productivity and drive vendor performance
  • Responsible for optimizing online booking tool adoption within the region
  • Determine and implement the travel strategy for the region
  • Manage travel logistics for incidents (e.g. flight cancellation, strikes, evacuations) in the region in collaboration with Risk and travel agency
  • Organize and provide internal training sessions as required
  • Reporting and spend analysis to monitor and drive department trends within region
  • Lead travel related communication and marketing plans within region; respond to any employee travel related enquiries, document frequent issues and drive improvements to optimize program and service levels
  • Vendor Management
  • Quarterly reviews with vendors, ensuring SLA and performance levels are achieved
  • Manage car service, including contact negotiations, new vendors, rate audits, invoice reviews and customer service enquiries
  • Reconciliation of car service monthly reports and logging of car service credits/invoices
  • Dispute resolution related to car service (e.g. wait time)
  • Lead in providing technical and travel industry knowledge; identify and implement product enhancements within region to optimize program
  • Lead testing of new systems and process within as required
  • Develop and build strong client relationships in the region
  • Monitor and enforce compliance to all internal/external requirements (e.g. audit, contracts)
  • Ensure compliance with company policies and procedures, including those pertaining to Information security and accounting
  • Monitor travel industry trends, develop and execute strategies within the region
  • Implement global initiatives in the region and provide regional input into global initiatives
  • Proficient in using Microsoft Office, in particular, Excel, Word and PowerPoint
  • Excellent project management skills with ability to establish clear priorities and effectively manage multiple demands and resources
  • Enjoy challenging opportunities to design solutions to perplexing issues to improve performance and customer satisfaction, enhance process robustness and reduce operational costs
  • Superior business ethics with strong leadership and change management skills
  • Ability to work in a fast paced and often ambiguous environment, and navigate organization structures with sensitivity and finesse
  • Strong interpersonal, time management and organizational skills along with excellent and professional written and verbal communication capabilities
  • Experience with managing travel agency and online booking tools is essential with strong knowledge of airline, hotel, ground transportation and travel and expense policy
  • Ability to drive vendor performance and manage business relationships is essential
2

Corporate Travel Manager Resume Examples & Samples

  • Assist with development, maintenance and administration of Travel Policy. Coordinate with travel vendors/suppliers to implement Travel Policy rules into selection of travel options
  • Monitor travel policy compliance and develop strategies to increase compliance
  • Work with appropriate corporate sponsors, frequent travelers, and travel vendors to maintain a travel program that supports travel needs for the company and enables compliance with the corporate travel policy. Strive for continuous improvement to align with policy changes, savings opportunities and travel industry updates
  • Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-generated best practices
  • Manage all travel vendor relationships and programs (agency, air, hotel, car rental, executive sedan, and other travel related services), ensuring compliance with service level agreements and contracted pricing. Management also includes facilitating regularly scheduled business reviews between travel vendors and the company
  • Research, negotiate rates and develop contracts for hotels, airfare and car rentals
  • Participate in conferences and on advisory boards, and maintain knowledge on new travel regulations
  • Develop strong internal working relationships with all departments
  • Design and implement travel training seminars for travelers and travel managers
  • Maintain the travel intranet
  • Serve as liaison between travel vendors and the company to ensure that vendor technology reflects current state of company (personnel information), current negotiated rates, and selection choices (hotel, air, car) and all policy changes
  • Analyze travel data within the online booking tools and provide regular reports to management
  • Program Administrator for corporate credit card program
  • 10+ years experience in the corporate travel industry with strong relationships, including agency operations
  • Bachelors Degree or equivalent experience
  • Experience with corporate and purchasing card programs
  • Ability to draw on strategic insight from analysis, and to effectively summarize and present based on the needs of the audience
  • Proficient in MS Office programs with the ability to thoroughly learn web-based applications to function as the system administrator
  • Diligent, flexible, excellent team player with ability to demonstrate great organizational skills and strong attention to detail
  • Ability to multi-task at a very fast pace while thinking quickly and clearly
  • Results-oriented, highly motivated, hands-on personality
  • Ability to maintain confidentiality and use discretion at all times
  • Strong influence/ negotiation skills
3

Corporate Travel Manager Resume Examples & Samples

  • Build corporate travel department
  • Facilitate, manage and maintain accreditation processes associated with internal corporate travel department (ARC, CTDA, other)
  • Financial management of CTDA (or assistance with such)
  • Identify, hire and onboard travel staff and customer service/help desk personnel to support the program
  • Assess the quality and efficacy of travel initiatives and report back to HQ findings and suggestions for improvement
  • Identify problems or inconsistencies and coach travel staff, employees managers and employees as required
  • Facilitate live training sessions and webinars to launch and sustain the program and train staff how to utilize
  • Draft and maintain corporate policies and training materials
  • Daily supervision of, and responsibility for, the operations of the CTD
4

Group & Event Travel Manager Resume Examples & Samples

  • Coordinate domestic, international, and large group / tradeshow and conference travel (air / hotel / car rental / shuttle) for both employees and non-employees
  • Proactively source hotel availability for upcoming events and manage hotel contract negotiations
  • Consistently stays on top of company event calendar to anticipate upcoming events for the purpose of planning travel
  • Create and manage rooming lists for conferences and tradeshows acting as a liaison between travelers and the hotel
  • Partner with events team to ensure travel milestones are met
  • Run travel reports
  • Mange cost center allocations and payment deadlines
  • Handle other duties as assigned
5

Global Travel Manager Resume Examples & Samples

  • Manage all travel vendor relationships and programs (agency, air, hotel, car rental, executive sedan, and other travel related services ensuring compliance to service level agreements
  • Provide monthly and quarterly reports for corporate travel expenditures against budgets and forecasts
  • Work with Risk Management on Duty of Care issues, car accidents, and other incidents relating to business travel
  • Manage internal working relationships with all departments especially Finance, Meetings/Events, Marketing, Sales, Purchasing, Executive Admins, IT and International locations
  • Maintain travel intranet
6

Travel Manager Resume Examples & Samples

  • Using on-line booking tools, arranges travel for all approved trips in American Express Travel / Concur system
  • Travel arrangements may include rental cars, airfare, hotel stays, driver services, assistance in reserving company vehicle all per guidelines of policies of CCA
  • Work with sales managers to track travel budgets
  • Train new employees on travel procedures
  • Communicate any policy changes, updates or issues with all Clear Channel Airports employees who travel
  • Assist with planning and implementation of weekly sales challenges (weekly sales incentives)
  • Assist with arranging and coordination for company meetings and events
  • Covers receptionist duties answering multi-line phone system
  • Receive and interact with incoming visitors
  • Liaise with internal staff at all levels
  • Prior travel booking experience desired
  • Must have strong organization and time management skills
  • Must be detail oriented
  • Must have ability to manage multiple projects and meet deadlines
  • Ability to read, analyze and interpret verbal and written requests and directions
  • Computer experience including Word, Excel and Outlook
  • Must have ability to learn and use company system(s)
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Excellent communication required – written and verbal
  • Strong customer service background
  • Preference of a minimum of 3 years’ experience providing travel support services
  • Prior experience with multi-line receptionist duties a plus
7

Global Travel Manager Resume Examples & Samples

  • Managing the WSI travel program globally to ensure we are receiving best in class services, maximizing discounts, minimizing costs and ensuring traveler safety
  • Creating, administering and enforcing corporate travel policy and procedures on a global basis. Developing systems that track and report non-compliance; developing metrics and continuously reviewing and updating the travel policy to ensure that it evolves and develops to meet the changes in traveler and travel arranger requirements
  • Developing reports and analyzing data to measure effectiveness of corporate travel programs and drive adoption and change. Providing meaningful reports to management to evaluate travel costs, opportunities and behaviors
  • Serving as primary contact and escalation point for all travel related matters, including interacting with C-Level Executives
  • Staying current and understanding traveler needs and behavior and providing ongoing recommendations and solutions
  • Developing a comprehensive marketing and communication strategy, leveraging Homefront, the Concur online booking tool and other communication methods, to inform, educate, update and establish buy-in for new programs and initiatives
  • Working collaboratively and proactively with leadership to develop and implement key cost savings initiatives and process improvements
  • Maintaining strong relationships with all vendors, including Travel Management Company, airlines, hotels, car rental agencies and technology providers. Negotiating contracts and corporate agreements
  • Developing and implementing a travel risk program along with clear protocols for travelers and internal stakeholders to follow in the event of an emergency
  • Liaising with peer group travel managers and participating in industry forums to benchmark and identify industry best practices
  • Building close relationships with internal teams, admins, travel arrangers, travelers and leadership to foster successful collaborations
  • Excellent communicator, both written and oral
  • Outstanding negotiation skills, both contract and commercial
  • Ability to influence peers and executives
  • Ability to thrive in a high pressure environment
  • Demonstrated success in global collaboration and teamwork
  • High integrity
  • Solid follow-through
  • Ability to travel
  • BA/BS required, or an acceptable combination of education, training and experience
  • Minimum 2 years experience Managing corporate travel programs
  • Minimum 5 years travel industry experience with proven track record in managing strategic supplier relationships and delivering results
  • Understanding of global travel protocols and payment practices
  • Deep knowledge of Microsoft Office, with expert knowledge of Excel, Access and PowerPoint
  • Experience in running complex travel-related RFPs with tools / vendors such as Lanyon, GBTA, or Sabre
  • Knowledge of leading industry travel tools, e.g., Concur, Amadeus, etc. preferred
8

Corporate Travel Manager Resume Examples & Samples

  • Bachelor degree or 7+ years equivalent in Travel Industry
  • Strong organizational skills to multitask in very fast paced environment
  • Bachelor's degree or equivalent combination of education and experience
  • Bachelor's degree in business administration, finance, accounting or related field preferred
  • Seven or more years of finance or accounting experience
  • Experience working with accounting principles and accounting software and databases
  • Experience working with financial analysis
  • Strong personal computer and business solutions software skills
  • Strong leadership skills and ability to lead teams
  • Strong organization and time management skills
9

Travel Manager Resume Examples & Samples

  • Work with operational staff providing options for the planning of the team seasonal travel needs
  • Contract air & hotel space for team travel
  • Execute hotel contracts with legal office & provide required documentation for both the University and Anthony Travel
  • Manage deadlines & administer changes to itinerary and/or participants
  • Create trip summary and share document using the internal shared drive
  • Provide necessary documentation required for State requirements
  • Book individual travel for administration and staff
  • Manage multiple requests during recruiting season in a fast paced environment
  • Communicate with Ground Transportation Account Manager on bus needs for teams
  • Promote and show proficiency with online booking tool and be a resource for staff for any troubleshooting needs
  • Develop and maintain relationships with local car and hotel vendors
  • Provide assistance to Business Office with travel related projects
  • Positive & Winning Attitude Agility & Tenacity
  • Exemplary organizational, communication & attention to detail skills
  • Professionalism & Courtesy
  • Strong desire to be part of a team environment & follow the Anthony Travel core values
  • Proficient with Microsoft products
  • Sabre GDS experience preferred
10

Global Travel Manager Resume Examples & Samples

  • Work with country contacts to ensure execution of global ravel strategy, in alignment with local business & function goals
  • Works in partnership with other Regional Heads of Travel to share best practice and ensure the consistent implementation of the global travel program in line with Group expectations and targets
  • Responsible for global delivery of a travel sub stream i.e. hotel, air, car rental
  • Communication within the Americas region in line with the global communications strategy
  • Identify synergies within Travel Services Teams for improvements in performance, price, value and service
  • A wide network of contacts across all aspects of corporate travel Highly numerate with excellent financial reporting skills
  • A strong focus on solid sourcing and expense management programs, analyzing spend categories
  • Experience of working in a global, multicultural environment
  • Up to date industry knowledge across all travel areas including technology
  • Can work effectively under pressure
  • Demonstrate ability to use initiative and solve problems
11

Travel Manager Taiwan Resume Examples & Samples

  • Local implementation of all aspects of customer service and operations for Travel Loyalty Solutions
  • Management of team members
  • Manage vendor relations as required
  • Issuer and Vendor escalation management across the region as required
  • Problem solving and complaint resolution of high value card holders
  • Contract and source key deals in market
  • Reporting on Service Levels and dashboards for key organizational stakeholders
  • Successful completion and awarded certification of a training course (Travel Industry Managerial Training) organized by the Taiwan Tourism Bureau and meets one of the Travel Agency Manager qualification conditions as required by Taiwan Tourism Bureau is mandatory
  • Experience in operational management in a travel environment
  • Ability to speak / write and assess Mandarin and English
  • Strong experience in the travel industry, a strong understanding of all parts of the supply/fulfillment chain
  • Relevant travel experience in APAC
  • Strong people management experience
  • Experience in managing service levels and action / remediation plans
  • Complaints management and resolution experience
  • Experience in dealing with Vendors
  • Understanding of travel system and GDS&#8217
  • Expert Ticketing knowledge
  • Ability to maintain a self-motivated, consistently high level of focus and enthusiasm
  • Excellent knowledge of loyalty disciplines and solutions
  • Good knowledge in payment transaction processing and Payment industry
12

Corporate Travel Manager Resume Examples & Samples

  • Manages travel and expense software tools, which includes but is not limited to user support and program enhancements . Ensures the accurate compilation, analysis and reporting of travel data
  • Acts as primary contact with corporate travel agencies and suppliers
  • Negotiates contracts with travel agencies and suppliers
  • Responsible for adherence to cost control and effectiveness in the travel department
  • May manage company employees or be responsible for coordinating activities with on- site contractors or outsourced resources providing travel services
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function
  • Will participate in the implementation of an automated travel and expense solution, from design to test to go-live
  • Experience with any top tier travel and expense software is strongly desired
  • Experience with SAP is desired
  • LI-ASI
  • Typically requires a Bachelors degree and eleven or more years of progressively complex experience with at least five of those years in management. Equivalent experience may be substituted in lieu of education
  • Strong communication, leadership, presentation, and interpersonal skills are required
  • Must be able to work on a self- initiated basis and in a team environment, and able to work extended hours and travel as required
13

Americas Travel Manager Resume Examples & Samples

  • Develop commercial and pragmatic travel strategies for the region in line with the global travel strategy, clearly demonstrating the commercial and financial benefits to the region
  • Ensure regional performance management of suppliers KPI’s are delivered upon
  • Align with Business Leaders to create key metrics to influence demand management and manage cost savings
  • Manage strategic projects, regional and local reporting requirements, provide analytical consultation with market intelligence
  • Manage performance of the Assistant Regional Travel Manager (ARTM) and take ownership for creating individual development plans
14

Global Travel Manager Resume Examples & Samples

  • Bachelors degree in business administration, hospitality, tourism or equivalent work experience required
  • 10+ years of experience in travel agency, airlines, and/or corporate travel management environment required
  • Deep understanding of the travel industry, including policies, processes, tools, and best practices
  • Excellent at data analysis and business process design
  • Proven ability to develop and maintain influential and collaborative relationships at a variety of levels
  • Ability to extract input from colleagues and stakeholders and achieve successful project outcomes through strong consensus building and facilitation skills
  • Excellent verbal and written communications skills, including the ability to translate business needs into systems requirements, process improvements, and policy changes
  • Evidence of self-motivation and the ability to work both independently and with teams, with high personal standards representative of Edwards Lifesciences' commitment to excellence
15

Travel Manager M/F Resume Examples & Samples

  • Partner with the travel management company (tmc)to manage the travel program
  • Partner with the tmc to manage the day-to-day operation of the travel organization
  • Partner with the tmc to ensure core duties are met and continued growth monitored
  • Manage the agency processing travel
  • Manage the online booking tools in each country
  • Partner with those who supervise the administration of the corporate charge card program
  • Team with the global travel manager to ensure all travel contract obligations are met (air/hotel/car etc.)
  • Manage travel and entertainment budget of $20 million or more
  • Ten years of travel industry experience, with five years of agency operations and account management experience
  • EMEA travel background
  • Ability to work under tight deadlines
  • Familiarity with all travel global distribution systems (gds)
16

Americas Regional Travel Manager Resume Examples & Samples

  • Support the Global Travel Manager (GTM) with the delivering on the global strategy
  • Proactively manage client relationships at a the senior regional divisional level and create cross divisional forums to communicate global policy, savings opportunities and travel trends
  • Work closely with the Global Analytics and Control Lead (GAL) to delivery reporting to the region to evaluate travel behavior
  • Responsible for the delivery of business travel services in the region including management of the dedicated travel management company
  • Support the regional CRES Management Committee and Client Relationship Managers (CRM) in client consultation and global policy reviews
  • Establish quarterly Town Halls with top travelers and administrators within the region to promote travel initiatives and solicit feedback
17

Travel Manager Resume Examples & Samples

  • Exceptional interpersonal communication skills including a significant amount of global interaction
  • Ability to leverage data and incorporate insights
  • Innovation mindset
  • Strong understanding of the travel industry
  • Customer service focus
  • Experience with the implementation of Citibank corporate card programs, the Concur reconciliation system and the Amex travel agency
  • 8-10 years of progressive business experience including managing diverse multi location teams
  • Bachelor’s degree in Accounting / Finance preferred
18

Americas Regional Travel Manager Resume Examples & Samples

  • Minimum of 7 -10 years of experience in a commercial travel management role in a fast paced corporate or agency organization, or within a financial function within the travel industry
  • Solid leadership and change management skills with experience in developing innovative commercial strategies that align global functional objectives with regional client needs
  • Decision-maker, highly motivated with great business acumen and possessing first class communication, presentation skills and strategic planning skills with an emphasis on managing by objectives and performance measurement
  • Proven success in an environment where winning senior level client sponsorship and stakeholder engagement is critical. Ability to challenge the status quo and seek dynamic commercial solutions
  • Excellent client service and relationship management outlook, with the ability to challenge and influence senior business leaders while being co-operative and collaborative in style
  • Ability to develop credibility with clients at all levels within the Firm and with a diverse vendor population
  • Proactive & innovative, displaying the drive and energy required to meet the continuous challenges this role will present, while maintaining a pragmatic approach
  • Experienced negotiator, used to managing multiple vendors and ensuring exceptional service delivery in a demanding commercial framework
  • Solid organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
  • Excellent communicator, both written and oral presentation an interpersonal skills with history of interfacing effectively with all levels of management as well as both internal and external customers and suppliers
  • Personal integrity, initiative, leadership qualities and the ability to work as part of a team in an environment that demands excellence, time and energy
19

Regional Travel Manager / Japac Resume Examples & Samples

  • 7+ years of experience in corporate travel with global travel experience
  • Ability to build and maintain effective relationships across functions and reporting structures
  • Self-starter with a high level of self-confidence and the ability to lead global teams and influence others without having a direct line of authority
  • Strong industry knowledge and experience using benchmark data to drive program improvements
  • Excellent oral, written, and presentation skills with attention to detail and follow-through
  • Proven ability to manage and deliver on multiple projects and competing priorities
  • Strong understanding of the integration and workflow surrounding data sources such as corporate cards, reservation systems, and expense data in effort to track and report effectively
  • Ability to establish and drive strategic initiatives using relevant metrics
  • Proficient in Microsoft Office and online-booking tools (preferably Concur)
  • Outstanding project management skills and flexibility to meet challenging deadlines
  • Proven demonstration to manage multiple projects with a sense of energy, enthusiasm, and sense of urgency
20

Corporate Travel Manager Resume Examples & Samples

  • Manage relationships with travel agencies and vendors
  • Negotiate rates with travel service providers
  • Assist with emergency / last minute travel
  • Prepare T&E reporting for consumption by the executive leadership team
  • Administer travel & travel-related systems (Concur, iExpense, etc.)
  • Proven experience as corporate travel manager
  • Knowledge of international travel regulations, customs, and currencies
  • Knowledge of T&E reporting and processing
  • Advanced knowledge of MS Office, especially Excel, and CTM/GDS solutions
  • Bachelor's degree is required
  • Training in travel and tourism is a plus
  • Analytical with strong business acumen
  • Excellent communication (oral and written) and negotiation skills
  • Well-organized and reliable with a customer-oriented approach
21

Connected Travel Manager Resume Examples & Samples

  • Develop new technical assets, prototypes, demos, products and systems
  • Develop thought leadership and educational material
  • Lead a team’s client engagements and operational metrics
  • 2+ years of experience in any of the following languages or technologies: Java, Groovy, Ruby, PHP, Python, JavaScript
  • 1+ years of experience with testing using TDD or BDD
  • 1+ years of experienced with API development
  • Experienced with Continuous Integration / Continuous Delivery (e.g. Jenkins, BuildBot, etc)
  • Experience in developing high performing client-side applications
  • Experience in defining one or more following architecture aspects: Availability, Maintainability, Operability, Scalability and Portability
  • Agile Methodologies (Scrum/Kanban/XP)
  • Version Control (git/github)
  • Bash (find, grep, cp, mv, less, top, etc.)
  • Dynamic language experience (Python, Ruby, JavaScript)
  • Basic networking (ip vs. MAC, basic OSI, protocols – http/s, ssh, tcp, sockets, etc.)
  • Infrastructure competence (OS familiarity, virtual, cloud, package mgmt/install services, Docker/PCF)
  • Basic data formats (json, xml, SQL/NoSQL, csv)
  • IoT relevant communication technologies: MQTT, AMQP, HTTP/s, RFID, BLE, Zigbee, Z-Wave, 802.11,x
  • IoT relevant architecture patterns: Pub/Sub, Event-Driven, Microservices
  • Hospitality systems like Opera, Micros are key
22

Corporate Travel Manager Resume Examples & Samples

  • Handle and oversee all travel arrangements (air, lodgings, etc.) and operations
  • Manage relationships with travel agency and vendors
  • Ensure compliance in all aspects of travel program and procedures
  • Drive continuous improvement of travel program
  • Network with travel industry to evaluate options for additional technologies and services. Remain current on industry changes through participation in local and national business travel organizations
  • Prepare T&E reporting for management
  • Proven experience managing an outsourced travel function for a medium to large size organization
  • Experience managing an appointed Travel Management Company (TMC) to ensure consistency with policies and procedures
  • Knowledge and experience with T&E reporting and processing workflows
  • Detail oriented and ability to multi-task
  • Concur Travel & Expense experience a plus
  • Ability to work independently as well in a team environment
23

Travel Manager Resume Examples & Samples

  • Support the delivery of global savings targets
  • Develop relationships with key lines of business and Group function stakeholders and ensure alignment of the global procurement travel strategy to their business or function strategies
  • Ensure the provision of a consistent and professional regional travel management service in all locations
  • Works in partnership with other Regional Heads of Travel to share best practice and ensure the consistent implementation of the global travel programme in line with Group expectations and targets
  • Responsible for global delivery of a travel sub stream i.e. hotel, air, car rental, meetings
  • Communication within the APAC region in line with the global communications strategy
  • Review of the regional TMC in line with the global strategy
  • Internal customer feedback and best practice sharing
  • Review MI and savings opportunity’s with key lines of business
  • Educated to degree level
  • Demonstrated leadership experience within a managerial role
  • Good interpersonal skills, able to build effective internal stakeholder networks and apply influencing skills to gain commitment
  • Minimum 5 years travel experience in a corporate environment
  • Experience in developing and implementing mandatory travel policies, procedures and service level agreements
  • Solid contract negotiation skills & ability to interface effectively with legal team
  • A strong focus on solid sourcing and expense management programmes, analyzing spend categories
  • Excellent presentation skills, ability to interact with clients on a senior management level, relationship management and the ability to multitask
  • Must be flexible and able to cope with change as well as being confident working in a fast paced environment
  • Ability to challenge the status quo and seek dynamic commercial solutions
  • PowerPoint, excel & word proficient
24

Global Travel Manager Resume Examples & Samples

  • Develop and manage a travel team to provide top customer service to all Sapiens travelers
  • Ensure continuity of service across the travel enterprise: travel management company, offline and online reservation system and related travel software, airlines, hotels, corporate housing, rental cars, group meeting services and related vendors
  • Evaluation/recommendation for Policy updates and ensure compliance to Sapiens’ travel policies
  • Daily review of compliance reports from previous day's reservations to insure lowest airfare is being booked. Contact traveler/manager when higher fare is opted without proper level of approval
  • Assist with traveler’s needs, bookings, concerns, issues and approvals
  • Provide global support to travel coordinators on current procedures/policies
  • Manage Sapiens’ travel agencies for booking travel for our employees
  • Provide insight and implement initiatives to continually improve the travel team both on customer service and travel cost management
  • Leverage on travel analytics as needed to provide the insight to make needed travel improvements - ability to use various automated travel technology tools including travel management reporting tools and self- booking tools
  • Develop key metrics that are insightful that help gauge on the effectiveness of the travel program
  • Negotiate with hotels, auto, air, and agencies on global corporate contracts
25

Assistant Business Travel Manager Resume Examples & Samples

  • Respond to customer inquiries
  • Work with Microsoft Office programs
  • Maintain the business travel website
  • Manage the companies Hotel Program
  • Support Expat, Recruit, New Hire, Intern and Co-op travelers and the applicable departments
  • Analyze travel reports and manage the exceptions
  • Manage the approver and exemption files for the pre-trip approval system
  • Create and maintain supplier relationships for a mutually beneficial partnership
  • Conduct employee training sessions
  • Work collectively with the Travel Management Company (TMC)
  • Keep up with travel industry knowledge, news and trends
  • Assist with the implementation and execution of new program rollouts
  • Update company travel policy
  • Assist purchasing with RFP, statement of work and contract review
  • Bachelors in Hospitality or Business Administration. If no Bachelor's in the aforementioned, must have 5 years' experience in a related field
  • Minimum 2 years of experience within a Travel Management organization
  • Knowledge with travel agency systems is highly preferred (Concur Travel, Pre-Trip Auditor, GDSs)
  • Must have exceptional customer service skills and professionalism
  • Strategic thinker that is able to create processes and procedures according to the company's needs
  • Highly organized, detail-oriented, responsive and have strong verbal and written communication skills
  • Superior time management, multitasking and prioritization skills are required
  • Ability to work independently as well as in a team environment
  • Must be flexible, thrive in a fast paced environment and be willing to take ownership of projects assigned
  • Ability to solve practical problems and carry out responsibilities with very little supervision
  • Ability to analyze complex data and develop reasonable analysis, appropriate conclusions and/or innovative solutions
26

Travel Manager Resume Examples & Samples

  • Understand and execute the global business strategy, goals and objectives and work towards mutual alignment with Juniper’s travel/corporate card programs and meetings and events strategies, goals, objectives and activities
  • Collaborate with the Global Travel Manager to develop a multiple policies
  • Manage the global corporate card operations which includes oversight to the card administration role
  • Own the design and execution of processes related to corporate card including tools and processes
  • Establish and execute a sourcing strategy
  • Support the development, implementation and management supplier relationships ensuring compliance to service level agreements
  • Provide active oversight of the suppliers including key operational issues, SLA’s, management reporting
  • Benchmark, analyze, monitor, and report on travel/corporate card programs and meetings and events expenditures
  • Manage the selection process, negotiations and risk mitigation, in partnership with Juniper legal, of travel, corporate card, meetings & events contracts (Airlines/transportations, hotels, card providers, event/production management, registration providers, venues, etc.)
  • Manage multiple projects at the same time, ensure ownership and accountability for key activities and milestones, mitigate schedule and deliverables risks, facilitate timely issue resolution and decision, manages stakeholder communication, including presentation
  • Develop strong internal proactive and working relationships with all departments especially Corporate Meetings/Events, Marketing, Sales, Executive Admins, Legal and International locations
  • 5 years of Travel, Corporate Card, Procurement and/or Meeting and Events or equivalent experience
  • Proven experience developing and managing global expenditures
  • Proven Project Management Skills, a plus
  • Innovative problem solving and strategic thinking skills, along with strong business acumen and analytical capabilities
  • The ability to make decisions and drive results that positively impact company costs
  • Skillfully influence senior managers and functional colleagues to secure high levels of commitment to the respective goals of stakeholders and Procurement
27

Travel Manager Resume Examples & Samples

  • Negotiates preferred vendors and manages the implementation of new travel program vendors, including, but not limited to, airlines, hotels, car rental, and travel management companies. Manages relationships and tracks vendor performance through issue database, and leading quarterly vendor reviews. Tracks and maintains metrics on vendor savings and rebates
  • Coordinates with key internal stakeholders, including, but not limited to Travel Risk Management, Legal, HR, Finance, Global Mobility and Event Planning
  • Assists with the travel portion of the annual expense budget and manages requests from internal and external auditors. Responsible for determining cost transfers and allocations associated with Travel Management
  • Provides quarterly and ad hoc training sessions for global travel planners and coordinators. Communicates key trends and issues that may impact RGA’s traveling community
  • Maintains and analyzes monthly travel metrics and provides consolidated travel reporting. Distributes travel metrics to appropriate key stakeholders
  • Drafts regular revisions of Global Travel Policy and U.S. Travel and Expense Reimbursement Policy
  • Participates in special projects, departmental, functional and corporate initiatives, and assignments. Performs other duties as assigned
  • Maintains regular and predictable attendance
  • 5-8 years travel administration experience
  • 1+ years accounting experience
  • Basic Word, intermediate Excel
  • Advanced working knowledge of travel industry
  • Competent knowledge of proper internal controls and the ability to evaluate and implement change as required
  • Advanced persuasion skills when working with internal and external customers to resolve issues/problems
  • Ability to compile, analyze, refine and interpret travel data/results
  • Ability to train others
  • Ability to share and impart knowledge
  • Ability to balance detail with departmental goals/objectives
  • Intermediate investigative, analytical and problem solving skills
  • Intermediate to advanced oral and written communication and organization skills
  • Ability to foster teamwork and a customer service-focused environment
  • Ability to be flexible when needed, take initiative and demonstrate accountability
  • Ability to set goals and handle multiple tasks, clients, and projects simultaneously. Ability to appropriately balance priorities, deadlines, and deliverables
  • Ability to translate business needs and problems into viable/accepted solutions
  • General business knowledge
  • Ability to travel 10% - 15%
28

Corporate Card & Travel Manager Resume Examples & Samples

  • Responsible for the launch, implementation and management of all travel programs for WSP Canada with budgets in excess of $20M
  • Supplier management, monitoring and evaluation of the Travel Management Company, Corporate Card Provider, Airlines, Hotels, Rail companies, Rental Car companies as well as other travel service providers to the business
  • Ensure quality of service with vendors is in alignment with corporate expectations as well as SLAs and corporate policies
  • Ensure employee compliance with corporate policies
  • Educate employees on conditions of the travel programs within WSP Canada
  • Experience with managing expense priorities and budgets to ensure cost reduction/avoidance opportunities are sought and achieved
  • Maintain employee safety and security through program management
  • Demonstrate professionalism and knowledge as a representative of the organization at all times and improve vendor relationships to leverage the best scenarios and rates for the business
  • Communicate with business leaders and maintain strong internal and external relationships
  • Bachelor's Degree from a recognized university
  • 10+ years of experience in managing corporate travel for a company of a similar size and complexity
  • 10+ years of experience in commercial card programs
  • Excellent ability to build, develop and maintain strong internal relationships
  • Ability to function as a management professional in a services environment
  • Service oriented individual with strength in problem-solving ability, an analytical nature, and the ability to influence peers and drive compliance with corporate policy
  • Demonstrated experience with increasing levels of responsibility throughout their career
  • Technical proficient with the following softwares: GDS, Concur (or other tools); Citi Visa Commercial Card Management, Microsoft Office Suite (Word, Excel, etc.)
  • CCTE (Certified Corporate Travel Executive) designation or GTP (Global Travel Professional) designation
  • Fluency in French and English (written and oral)
29

Travel Manager Resume Examples & Samples

  • Hire, train and manage staff to reflect the Wyndham culture of service. Responsible for coaching, motivating and developing staff to achieve departmental goals within approved budget. Monitor staff work and track performance to maximize team effectiveness and productivity. Take appropriate corrective disciplinary action as necessary. Oversee performance review process and Payroll for the department
  • Responsible for managing the Plus Partners program and budget to the terms of the agreement with the Developer. Ensure we are managing the budget and make adjustments based on budget constraints
  • Participate in the development of all travel offers to Owners and incentive programs to support new sales and upgrades. Develop and implement procedures for the fulfillment and tracking of these offers, ensure staff awareness and training
  • Develop and maintain positive vendor relationships to secure products and services that enhance the Owners’ travel experience, and provide a positive financial return to the department. Negotiate and implement vendor contracts. Secure co-op advertising commitments and oversee compliance in placement of ads and billing
  • Oversee resolution of travel related Owner issues to ensure owner satisfaction while minimizing the financial impact to the department
  • Ensure compliance with the Airline Reporting Corporation (ARC) rules and regulations. Obtain necessary licenses, approvals and permits from regulating authorities in an accurate and timely manner. Implement and oversee adherence to internal controls to ensure compliance
  • Maintain awareness and ensure implementation of innovations, enhancements, and upgrades in technology to maximize productivity and efficiencies
  • Develop and assume accountability for the achievement of the annual budget
  • High school diploma; college diploma/degree preferred
  • 5 years supervisory/management experience; preferably with a team of 20 employees or greater
  • 5 years recent travel agency experience
30

Administrative & Travel Manager Resume Examples & Samples

  • Developing and implementing administrative systems, such as record management, travel management, taxi management, etc
  • Recording office expenditure and managing the budget (administrative budget owner), ensuring accurate and timely reporting
  • Organizing the office layout and maintaining supplies of stationery and equipment
  • Maintaining the condition of the office and arranging for necessary repairs
  • Addressing and responding to employees’ enquiries and complaints regarding office management issues (e.g. stationery, travel arrangements, etc.)
  • Arranging travels, scheduling and organizing meetings and appointments
  • Visa support
  • Supervising administrative team (receptionist, driver, housekeeper)
  • Ensuring adequate administrative staff levels to cover for absences and peaks in workload, often by using outsourcing agencies
  • Managing administrative staff workload and output
  • Carrying out administrative staff appraisals, managing performance and disciplining administrative staff
  • Promoting administrative staff development and training
  • Reviewing and updating local travel policy in accordance with Sandvik global travel policy updates and local legislation requirements
  • Partnering with HR to update and maintain office policies as necessary
  • Organizing office operations and procedures
  • Coordinating with IT department on all office equipment
  • Managing contract and price negotiations with office vendors, service providers and office lease
  • Ensuring that all items are invoiced and paid on time
  • Providing general support to visitors
  • Assisting in the onboarding process for new hires with administrative issues
  • Liaising with facility management vendors, including cleaning, catering and security services
  • Planning and organizing in-house activities, like celebrations and conferences
31

Outsourced Travel Manager Resume Examples & Samples

  • Have extensive knowledge of at least one travel industry category
  • Identify and supporting travel technology products, developing market intelligence, and benchmarking platforms (as needed)
  • Seek out internal and external information to ensure clear understanding of client dynamics and Advito solutions
  • Travel industry experience in an account management or travel manager role
  • Experience in travel supplier management and travel procurement
  • Thorough knowledge of the corporate travel industry
  • Ability to travel as needed
32

Incentive Travel Manager Resume Examples & Samples

  • Research locations and make recommendations for site selection
  • Negotiate venue contracts; book event space; arrange Food & Beverage; order supplies/event signs; provide appropriate decor (floral, linen, color schemes, etc.) to meet Company's objectives and budgetary limits
  • Conduct site visits and find resources to assist in proposal and planning stages
  • Propose new ideas to improve event planning and implementation processes
  • Participate in internal and external team meetings as necessary
  • Research new technology options that will allow better process of notifying qualifiers, obtaining flight information, selecting excursions, tracking numbers for room pick-up, transportation needs, catering, etc
  • Make recommendations as needed
  • Point of contact with venues, hotels, vendors, stakeholders, customers, etc
  • Partner with internal departments to prepare collateral materials including but not limited to name tags, materials, packages, gift bags, registration lists, tent cards, staff lists, rooming lists, BEO's, etc
  • Prepare and maintain critical timeline and Day-by-Day outlining schedule of events day to day and hour to hour
  • QC all items for spelling and grammatical accuracy
  • Manage onsite logistics and make onsite determination of necessary changes
  • Closeout all incentive trips with regard to budgets, receipts and expense gathering and reconciliation and provide trip summaries to management
  • Prepare budgets, keep track of all event finances including deposits, check requests, invoicing and reporting
  • Bachelor's degree or equivalent work experience preferred
  • 7+ years of hands-on experience including supervisory experience in the high-end travel industry or knowledge of International destinations a plus
  • Knowledge of travel industry (including air and reservation systems)
  • Experience to develop and manage budgets for multiple programs
  • Requires the ability to demonstrate creativity and discover trends, new venues and destinations
  • Must be proficient in Word and Excel, Exigo a plus
  • Engage in Social Media and emerging technologies
  • Domestic and International overnight travel required approximately 40% of work time
33

Global Travel Manager Resume Examples & Samples

  • 50% Travel Services
  • 15% T&E Policy
  • 10% Reporting
  • 25% Business Results and Vendor Management
  • BA or BS required; MBA preferred. C.P.M., PMP. and/or A.P.P. desirable, GLP, CTC, CCTE, CMP or other travel industry certificates desirable
  • 10 to 12 years of industry experience. A minimum of 10 years of experience in leading a travel program with sourcing/procurement in travel industry
  • Demonstrated ability of working with and managing people/teams in a complex, changing environment to deliver value-added results to the organization
  • Demonstrated ability of end-to-end category management & change from a tactical fulfillment service provider to business partner status
  • Demonstrated ability for managing global projects and supplier relationship management/issue resolution
  • Demonstrated ability to effectively communicate ideas and influence others
  • Experience preferred in managing culturally diverse international projects or global teams
  • Demonstrated ability in understanding human and organizational behavior dynamics
  • Mastery of functional expertise and role
34

Global Meetings & Travel Manager Resume Examples & Samples

  • Collaborate with stakeholders on the business needs for congresses, meetings and events
  • Provide leadership and direction to agency
  • Ensure all in-scope congresses, meetings and events are managed efficiently and effectively, through outsourced model
  • Track and report on meetings and event spend
  • Ensure compliance to all internal and external policies and procedures
  • Ensure audit readiness (archive)
  • Partner with business partners on developing and executing program objectives (ROO)
  • Drive the accountability of compliance with internal Amgen policies and procedures to ensure consistency, operational efficiencies and integration within audit requirements
  • Collaborate with business partners to identify areas for continuous organizational improvement
  • Supplier Relationship Management (tracking of SLAs & KPIs) – single point of contact for issue escalation
  • Budget Management, data integrity and validation of cost investments and savings
  • Ensure agency(s) is developing and executing effective programs within scope, on time and within budget
  • Ensure spend data is captured accurately in meeting management technology platform (Lanyon Super User)
  • Ensure roles & responsibilities are clear when working with multiple agencies
  • Ensure compliance to all policies and procedures by both the budget owners and all outside agencies
  • Provide guidance and resolution to mitigate risk
  • Manage hotel sourcing, contracting and negotiations (in partnership with agency)
  • Key contact with medical associations ensuring adherence to applicable rules and regulations, as needed
  • Monitor and report to management compliance to internal and external policies
  • Provides expert guidance on best practices for meetings & events
  • Provide guidance to supplier on hotel and travel escalation issues
  • 10 or more years meeting planning and congress industry experience, preferably in the Biotech/Pharmaceutical industry
  • Professional Industry Accreditation – Certified Meeting Professional CMP, Certified HealthCare Meeting Professional (CMP-HC)
  • Progressive strategic meetings management experience
  • Successful track record in meeting management, supplier management, relationship building, negotiation and problem solving
  • Working knowledge and expertise in Strategic Meeting Management
  • Working knowledge of hotel sourcing, negotiating and contracting
  • Working knowledge of meetings and congress operating environment
  • Working knowledge of compliance, legal and regulatory guidelines related to interactions with health care professionals
  • Understanding of Amgen business planning process
  • Leadership
  • Change management
  • Process mapping
  • Excellent Communication skills
  • Internal/External Relationship Building
  • Supplier relationship management
  • Problem solving
  • Financial skills (budgeting, data analytics)
35

Travel Manager Junior Resume Examples & Samples

  • You are able to work in a global and multicultural environment
  • You are freshly graduated or have acquired a first experience (internship included) in a consulting environment
  • You are able to develop relationships and engage with all stakeholders at all levels
  • You have strong analytical skills
  • You are proactivity and autonome
  • You are perfectly fluent in English (French or any other language is a plus)
  • You have excellent communication and presentation skills
  • You have strong knowledge of MS Office
  • Knowledge of travel processes and tools is a plus
36

Global Travel Manager Resume Examples & Samples

  • Stay informed on new travel related processes, enhancements, implementations, etc
  • Identify and support travel technology products, developing market intelligence, and benchmarking platforms (as needed)
  • Manage travel sourcing events
  • Proven track record of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Specific knowledge of and experience with air/ground contracts
  • Ability to establish strong partnerships with clients, prospects, vendors and peers and demonstrates knowledge of practices that provide service and support
  • Knowledge of tools, techniques and practices for analyzing data; analyzes, evaluates, and interprets qualitative and quantitative data to aid in decision-making and achieve results; compiling results into a reporting format that is meaningful and useful to the company
  • BS/BA required
  • 2+ years travel industry experience in account management or management role
  • Thorough knowledge of at least one segment of the corporate travel industry
  • Experience working in cross functional work teams
  • Experience working with large market and/or global clients
37

Travel Manager Resume Examples & Samples

  • Directs employee workload to ensure adequate staffing and optimal productivity
  • Oversees travel operations to ensure timely arrangements
  • Negotiates travel vendor contracts and relationships to ensure cost-effectiveness
  • Manages travel processes to ensure high level of customer service
  • Researches and resolves issues to ensure smooth travel operations
  • Determines effective alternatives to adapt to immediate changes in travel plans
  • Coordinates VIP itineraries, and ensures that personal effects arrive at destination on time
  • Creates and implements departmental best practices and policies to improve efficiencies
  • Remains current on travel industry to identify trends and cost savings
  • Handles travel refunds
  • Advises employees and management on travel-related requirements
  • Manages corporate travel credit cards and provides monthly reconciliation and reporting
  • Complies with company policies and procedures
  • Performs other duties as assigned
  • Approves hiring, firing, absences overtime, performance evaluations, disciplining, and skill development. Recommends salary changes
  • Bachelors degree in Business, Hospitality, Travel, Tourism, or related field
  • Five to seven years experience in corporate and VIP travel including charter planes, international travel services, ground transportation
  • Five to seven years experience in corporate travel and staff supervision
  • Or combination of education, skill, and experience
  • Proficient use of MS Office Products, Sabre, and Internet
  • High levels of organization, coordination, English speaking, reading, and writing; active listening; critical thinking; monitoring; negotiations, judgment, evaluation, service orientation, problem solving; troubleshooting; attention to detail; and time management
38

Global Travel Manager Resume Examples & Samples

  • Develop, maintain and administer appropriate global travel related policies allowing for cultural and regional differences with cross functional coordination as needed
  • Monitor travel and expense related policy compliance and recommend strategies to improve compliance
  • Oversight of the travel management company(ies) including all operational issues, SLA’s, management reporting systems and adherence to policy
  • Manage selection, implementation and termination of travel supplier relationships (agency, online booking tool, air, car, and hotel)
  • Leadership role in assessing travel processes, tools, and policies to strengthen the Travel Program and enhance the travel experience
  • Evaluate, recommend and implement new technology to improve the efficiency and effectiveness of the travel process. Benchmark other firms to measure internal performance
  • Benchmark, analyze, monitor and report on travel expenditures and compliance
  • Provide employee training on how to best access the travel website and other travel resources
  • Escalation point for any service related issues and failures including implementing problem solving management to potential high profile issues by acting with speed while ensuring root cause analysis is conducted and corrective action plan is put in place
  • Bachelor's degree plus 5-10 years of related work experience or an equivalent combination of education and work experience managing travel operations/programs
  • Thorough knowledge of travel industry operations is preferred, including the management/negotiations of travel management providers such as air, hotel and ground transportation programs
  • Excellent oral/written communication skills
  • Compelling and persuasive communicator with excellent interpersonal skills to drive influence and negotiations
  • Strong analytic skills to effectively summarize and present based on the needs of the audience
  • Diligent, flexible, excellent team player
  • Demonstrate great organizational skills, strong attention to detail and time management skills
  • Flexibility to work to challenging and changing deadlines
  • Budget management experience preferred
  • Experience with Concur Expense and Concur Travel Online Booking Tool
39

Global Travel Manager Resume Examples & Samples

  • Drive both the daily operations and the global strategy for the New Relic Travel program, both of which should be consistent with company culture, policies, and travel spend parameters
  • Implement compliance management processes to measure travel policy compliance and recommend actions accordingly
  • Drive process improvements to increase program efficiency using design-thinking and customer-first mindset
  • Define and deliver success measures and reporting processes: track and analyze program progress and create relevant reporting and dashboards for actionable decision-making by company leaders
  • Partner regularly with customers to understand travel needs of all types of travelers and ensure the program balances effectively between customer experience and compliance
  • Manage supplier relationships for travel partners, including partner management, negotiating and managing contracts with travel suppliers/partners, RFPs etc
  • Leverage peer and industry best practices and benchmarks to make recommendations for continuous program improvement and offerings. Remain current with relevant industry changes and trends
40

On Site Travel Manager Resume Examples & Samples

  • Execute online strategy as set out by Marel, assist bookers with OBT, increase knowledge and coach to use the OBT, to drive the online adoption
  • Realize optimization (in corporation with CWT Program Manager) from an internal client processes and culture perspective
  • Monitor, execute and communicate about travel policy to balance business objective with travellers needs
  • Track travellers behaviour (eg. advance booking) and drive policy compliance
  • Address drivers of travel spending, and support in the reduction of unnecessary travel
  • Communicate on Safety & Security (incident alerts)
  • Provide Global Program Manager with optimization suggestions
  • Assess travellers and booker satisfaction
  • Communicate to travellers, bookers and stakeholders
  • Identify possible training needs
  • Manage day-to-day travellers issues and queries
  • Resolve local issues (if needed in coop with local PM)
  • Address escalations
  • Engage management to gain support for initiatives around travel
  • Experienced in the travel industry in a similar position or in a customer service center
  • Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • Dutch and English fluent: written and verbal,
  • Customer focused and service oriented