Travel Account Manager Resume Samples

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Y Emard

Yasmin

Emard

2348 Sawayn Haven

Los Angeles

+1 (555) 710 9833

2348 Sawayn Haven

Los Angeles

Phone

p +1 (555) 710 9833

Experience Experience

Houston, TX

Travel Account Manager

Houston, TX

Schmidt, Altenwerth and Schiller

Houston, TX

Travel Account Manager

Builds and maintains elite member relationships by providing exceptional customer service by reviewing trip requested details, reviewing the proposed itinerary and supporting costs, and servicing as the point of contact for all inquiries related to Private DreamTrips requests
Works with the suppliers to secure the dates requested and provide amendments to already negotiated supplier contracts
Generates creative ideas to improve business review processes or items of focus
Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
Provides first point of contact support for travel client programs with a focus on the Key contact relationship
Liasion between GBT, Client and Service Delivery
Gathers and shares best practices across clients and segments

New York, NY

Group Travel Account Manager

New York, NY

Bradtke-Rohan

New York, NY

Group Travel Account Manager

Discussing new event briefs directly with the client and preparing a full scope of work
Responsible for a team of Group Travel Planners whose role is to research, negotiate and manage group travel
Work with Operations Manager to maximize revenues for all group air movements
Work in collaboration with EBE Account Managers, Business Travel CGMs and Business Development team both locally and globally to develop good customer relationships and maximise business growth
Supports the business orientation of Meetings & Events – successfully brings new employees on board, integrates them into working teams, provides sufficient induction and training
Provide the best possible environment in which your team can work successfully, and represent the interests of your team internally as well as externally
Continually identify ways of streamlining processes and procedures, eliminating rework and reducing productivity variations wherever possible

present

Boston, MA

Dedicated Travel Account Manager

Boston, MA

Jenkins-Hammes

present

Boston, MA

Dedicated Travel Account Manager

present

Collaborates with Client Management and provides content suggestions potential client questions and data trends
Provides overall Client Program support to the Client Solutions Manager
Work with clients HR and Accounting departments to assist with new hire process related to travel
Assist with vendor programs partnering with Advisory or the Client Solutions Manager
Provide monthly or quarterly communications to Clients general population regarding the travel program
Key point of contact for the clients travel program assisting with tactical day to day navigation of support requests and travel information
Assists with new client implementations specifically related to a clients program

Education Education

Bachelor’s Degree in Business

Rutgers University

Bachelor’s Degree in Business

Skills Skills

Strong leadership with ability to work across multiple departments within the organization
Excellent interpersonal skills with the ability to influence and negotiate across business and departmental lines
Strong business knowledge
Ability to travel domestically & internationally
Ability to negotiate with travel suppliers
Proficiency in Microsoft Office applications
Destination knowledge based on travel experiences
Strong financial acumen
Strong understanding of business travel management
Advanced project management, negotiation, contractual skills and customer relationship management

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Dedicated Travel Account Manager Resume Examples & Samples

Analyzes reports and identifies trends & their impact to the client
Key point of contact for the clients travel program assisting with tactical day to day navigation of support requests and travel information
Liasion between GBT, Client and Service Delivery
Work with clients HR and Accounting departments to assist with new hire process related to travel
Provide monthly or quarterly communications to Clients general population regarding the travel program
Assist with vendor programs partnering with Advisory or the Client Solutions Manager
Coordinate the CALM (risk) process
Facilitate e2e resolutions utilizing internal resources and partnering with GBT support groups
Assists with new client implementations specifically related to a clients program
Collaborates with Client Management and provides content suggestions potential client questions and data trends
Generates creative ideas to improve business review processes or items of focus
Gathers and shares best practices across clients and segments
Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format
Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
Supports other internal/external document production and internal/external projects as required
Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs
Provides overall Client Program support to the Client Solutions Manager
Provides support and engages directly with the Client as needed and oversees execution of the program action plan
Provides first point of contact support for travel client programs with a focus on the Key contact relationship
Thorough knowledge of the Business Travel Industry
Exceptional PowerPoint skills with high proficiency in Excel, Word, & Lotus Notes databases and websites
Proficency in Google Apps and Google Docs
Ability to work under pressure and maintain flexibility
Good understanding of travel related data
Ability to analyze & assess raw data to draw meaningful conclusions
Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines
Adaptation to change and new direction on short notice
Ability to identify issues or challenges requiring escalation
Ability to balance compliance with company initiatives
Ability to work under tight timelines and pressure of client driven deliverables / demands
Excellent written & verbal communication skills
Ability to build and leverage relationships effectively
Ability to learn technology and navigate resolution to technology issues using American Express support channels

Group Travel Account Manager Resume Examples & Samples

Work with Operations Manager to maximize revenues for all group air movements
Ensure the closing of customer dossiers within the deadline
Work with Operations Manager to monitor the overall cost-effectiveness of the team, identify ways to vary workforce based upon business needs and make sure that any possible cost reduction and cost avoidance measures are implemented
Work in collaboration with EBE Account Managers, Business Travel CGMs and Business Development team both locally and globally to develop good customer relationships and maximise business growth
Continually identify ways of streamlining processes and procedures, eliminating rework and reducing productivity variations wherever possible
Manage/prioritize workflows to ensure control and compliance requirements
Responsible for driving customer retention and expansion
Discussing new event briefs directly with the client and preparing a full scope of work
Has extensive and in-depth knowledge of customer agreements, expectations, SLAs, policies, compliance regulations and KPI´s
Maintain high CSAT ratings – take responsibility for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handle any potential issues in an appropriate manner
Responsible for a team of Group Travel Planners whose role is to research, negotiate and manage group travel
Ensure mandatory training is completed within the assigned timeframe
Provide the best possible environment in which your team can work successfully, and represent the interests of your team internally as well as externally
Encourage the performance of team members. Provide regular feedback: Balances recognition with constructive criticism and relates this to work performance and behaviour; acts proactively where improvements in work performance are required
Holds quarterly check in meetings and provides 1:1 coaching as required
Supports the business orientation of Meetings & Events – successfully brings new employees on board, integrates them into working teams, provides sufficient induction and training
Build talent pipeline by identifying team members with high potential for succession planning
Encourages open communication by conducting regular meaningful team meetings/huddles to share success and challenges
Understand the current position of the business and help team to understand departmental priorities and the impact of these on their role
Ability to work in a team, flexibility, openness, creativity
Dynamic, commitment, integrity and good state of mind
Strong leadership/people management
Groups / business travel experience
GDS skills
Group and or published airline ticketing experience preferred
MS Office user
Travel related qualifications advantageous

Travel Account Manager Resume Examples & Samples

Builds and maintains elite member relationships by providing exceptional customer service by reviewing trip requested details, reviewing the proposed itinerary and supporting costs, and servicing as the point of contact for all inquiries related to Private DreamTrips requests
Collaborate with members to review their travel requests, advise them appropriately about the DreamTrips package, modes of transportations, travel dates, costs and accommodations and follow up with clients after the trip has traveled to ensure member satisfaction
Works with the suppliers to secure the dates requested and provide amendments to already negotiated supplier contracts
Ensure the inventory control, required reporting, accounting, contractual and Legal standards are maintained
Accountable for ensuring all initiatives associated with the implementation of the DreamTrips request is complete and on time and on budget
Consistently approach the business as an experienced travel consultant with the highest level of integrity
Contract negotiation experience required
Fluent in business English
Strong business knowledge
Effective communication skills (oral, written & presentation)
Previous sales experience preferably within the travel industry
Destination knowledge based on travel experiences
Fluency in other languages a plus
Strong leadership with ability to work across multiple departments within the organization
Strong financial acumen
Excellent interpersonal skills with the ability to influence and negotiate across business and departmental lines
Ability to negotiate with travel suppliers
Solutions oriented with consultative, analytical and problem solving skills