Travel Account Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the travel account manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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YE
Y Emard
Yasmin
Emard
2348 Sawayn Haven
Los Angeles
CA
2348 Sawayn Haven
Los Angeles
CA
Experience Experience
07/2016 – present
Boston, MA
Dedicated Travel Account Manager
Boston, MA
Dedicated Travel Account Manager
07/2016 – present
Boston, MA
Dedicated Travel Account Manager
07/2016 – present
  • Collaborates with Client Management and provides content suggestions potential client questions and data trends
  • Provides overall Client Program support to the Client Solutions Manager
  • Work with clients HR and Accounting departments to assist with new hire process related to travel
  • Assist with vendor programs partnering with Advisory or the Client Solutions Manager
  • Provide monthly or quarterly communications to Clients general population regarding the travel program
  • Key point of contact for the clients travel program assisting with tactical day to day navigation of support requests and travel information
  • Assists with new client implementations specifically related to a clients program
10/2009 – 05/2016
New York, NY
Group Travel Account Manager
New York, NY
Group Travel Account Manager
10/2009 – 05/2016
New York, NY
Group Travel Account Manager
10/2009 – 05/2016
  • Discussing new event briefs directly with the client and preparing a full scope of work
  • Responsible for a team of Group Travel Planners whose role is to research, negotiate and manage group travel
  • Work with Operations Manager to maximize revenues for all group air movements
  • Work in collaboration with EBE Account Managers, Business Travel CGMs and Business Development team both locally and globally to develop good customer relationships and maximise business growth
  • Supports the business orientation of Meetings & Events – successfully brings new employees on board, integrates them into working teams, provides sufficient induction and training
  • Provide the best possible environment in which your team can work successfully, and represent the interests of your team internally as well as externally
  • Continually identify ways of streamlining processes and procedures, eliminating rework and reducing productivity variations wherever possible
05/2004 – 05/2009
Houston, TX
Travel Account Manager
Houston, TX
Travel Account Manager
05/2004 – 05/2009
Houston, TX
Travel Account Manager
05/2004 – 05/2009
  • Builds and maintains elite member relationships by providing exceptional customer service by reviewing trip requested details, reviewing the proposed itinerary and supporting costs, and servicing as the point of contact for all inquiries related to Private DreamTrips requests
  • Works with the suppliers to secure the dates requested and provide amendments to already negotiated supplier contracts
  • Generates creative ideas to improve business review processes or items of focus
  • Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
  • Provides first point of contact support for travel client programs with a focus on the Key contact relationship
  • Liasion between GBT, Client and Service Delivery
  • Gathers and shares best practices across clients and segments
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Rutgers University
Bachelor’s Degree in Business
Skills Skills
  • Strong leadership with ability to work across multiple departments within the organization
  • Excellent interpersonal skills with the ability to influence and negotiate across business and departmental lines
  • Strong business knowledge
  • Ability to travel domestically & internationally
  • Ability to negotiate with travel suppliers
  • Proficiency in Microsoft Office applications
  • Destination knowledge based on travel experiences
  • Strong financial acumen
  • Strong understanding of business travel management
  • Advanced project management, negotiation, contractual skills and customer relationship management
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1

Dedicated Travel Account Manager Resume Examples & Samples

  • Analyzes reports and identifies trends & their impact to the client
  • Key point of contact for the clients travel program assisting with tactical day to day navigation of support requests and travel information
  • Liasion between GBT, Client and Service Delivery
  • Work with clients HR and Accounting departments to assist with new hire process related to travel
  • Provide monthly or quarterly communications to Clients general population regarding the travel program
  • Assist with vendor programs partnering with Advisory or the Client Solutions Manager
  • Coordinate the CALM (risk) process
  • Facilitate e2e resolutions utilizing internal resources and partnering with GBT support groups
  • Assists with new client implementations specifically related to a clients program
  • Collaborates with Client Management and provides content suggestions potential client questions and data trends
  • Generates creative ideas to improve business review processes or items of focus
  • Gathers and shares best practices across clients and segments
  • Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format
  • Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines
  • Supports other internal/external document production and internal/external projects as required
  • Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs
  • Provides overall Client Program support to the Client Solutions Manager
  • Provides support and engages directly with the Client as needed and oversees execution of the program action plan
  • Provides first point of contact support for travel client programs with a focus on the Key contact relationship
  • Thorough knowledge of the Business Travel Industry
  • Exceptional PowerPoint skills with high proficiency in Excel, Word, & Lotus Notes databases and websites
  • Proficency in Google Apps and Google Docs
  • Ability to work under pressure and maintain flexibility
  • Good understanding of travel related data
  • Ability to analyze & assess raw data to draw meaningful conclusions
  • Interaction and communication with diverse working styles, ability to build and leverage strong working relationships
  • Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines
  • Adaptation to change and new direction on short notice
  • Ability to identify issues or challenges requiring escalation
  • Ability to balance compliance with company initiatives
  • Ability to work under tight timelines and pressure of client driven deliverables / demands
  • Excellent written & verbal communication skills
  • Ability to build and leverage relationships effectively
  • Ability to learn technology and navigate resolution to technology issues using American Express support channels
2

Group Travel Account Manager Resume Examples & Samples

  • Work with Operations Manager to maximize revenues for all group air movements
  • Ensure the closing of customer dossiers within the deadline
  • Work with Operations Manager to monitor the overall cost-effectiveness of the team, identify ways to vary workforce based upon business needs and make sure that any possible cost reduction and cost avoidance measures are implemented
  • Work in collaboration with EBE Account Managers, Business Travel CGMs and Business Development team both locally and globally to develop good customer relationships and maximise business growth
  • Continually identify ways of streamlining processes and procedures, eliminating rework and reducing productivity variations wherever possible
  • Manage/prioritize workflows to ensure control and compliance requirements
  • Responsible for driving customer retention and expansion
  • Discussing new event briefs directly with the client and preparing a full scope of work
  • Has extensive and in-depth knowledge of customer agreements, expectations, SLAs, policies, compliance regulations and KPI´s
  • Maintain high CSAT ratings – take responsibility for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handle any potential issues in an appropriate manner
  • Responsible for a team of Group Travel Planners whose role is to research, negotiate and manage group travel
  • Ensure mandatory training is completed within the assigned timeframe
  • Provide the best possible environment in which your team can work successfully, and represent the interests of your team internally as well as externally
  • Encourage the performance of team members. Provide regular feedback: Balances recognition with constructive criticism and relates this to work performance and behaviour; acts proactively where improvements in work performance are required
  • Holds quarterly check in meetings and provides 1:1 coaching as required
  • Supports the business orientation of Meetings & Events – successfully brings new employees on board, integrates them into working teams, provides sufficient induction and training
  • Build talent pipeline by identifying team members with high potential for succession planning
  • Encourages open communication by conducting regular meaningful team meetings/huddles to share success and challenges
  • Understand the current position of the business and help team to understand departmental priorities and the impact of these on their role
  • Ability to work in a team, flexibility, openness, creativity
  • Dynamic, commitment, integrity and good state of mind
  • Strong leadership/people management
  • Groups / business travel experience
  • GDS skills
  • Group and or published airline ticketing experience preferred
  • MS Office user
  • Travel related qualifications advantageous
3

Travel Account Manager Resume Examples & Samples

  • Builds and maintains elite member relationships by providing exceptional customer service by reviewing trip requested details, reviewing the proposed itinerary and supporting costs, and servicing as the point of contact for all inquiries related to Private DreamTrips requests
  • Collaborate with members to review their travel requests, advise them appropriately about the DreamTrips package, modes of transportations, travel dates, costs and accommodations and follow up with clients after the trip has traveled to ensure member satisfaction
  • Works with the suppliers to secure the dates requested and provide amendments to already negotiated supplier contracts
  • Ensure the inventory control, required reporting, accounting, contractual and Legal standards are maintained
  • Accountable for ensuring all initiatives associated with the implementation of the DreamTrips request is complete and on time and on budget
  • Consistently approach the business as an experienced travel consultant with the highest level of integrity
  • Contract negotiation experience required
  • Fluent in business English
  • Strong business knowledge
  • Effective communication skills (oral, written & presentation)
  • Previous sales experience preferably within the travel industry
  • Destination knowledge based on travel experiences
  • Fluency in other languages a plus
  • Strong leadership with ability to work across multiple departments within the organization
  • Strong financial acumen
  • Excellent interpersonal skills with the ability to influence and negotiate across business and departmental lines
  • Ability to negotiate with travel suppliers
  • Solutions oriented with consultative, analytical and problem solving skills