Travel Operations Manager Job Description
Travel operations manager
provides to the Travel Industry Sales Team and Travel Agency contracted accounts with program and product information/knowledge, internal fact finding, correct booking procedures, and fulfillment of collateral and promotional material requests.
Travel Operations Manager Duties & Responsibilities
To write an effective travel operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included travel operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Ideally at least 8 years of directly related experience in the travel industry, preferably as a corporate travel manager or travel agencies
Strong Sabre GDS skills (booking, ticketing, scripts and profile updates), minimum of 10 years’ experience in the travel industry, are required
Own the management and administration of our Global Stock Option Program
Lead cross-functional meetings and coordination efforts to roll-out stock plans to new countries
Accurate and timely payroll of all employees globally
Accurate and timely financial statement close (Day 1 goal) of all entities globally
Partner cross-functionally to ensure timely and seamless roll-out of payroll to international sites
Manage corporate travel programs, including relationship with agencies and credit card issuers
Proactively, rethink and redesign (with IT) how our travel programs and information integrate with our financial systems
Create reach-out and feedback mechanisms to ensure we are providing a high-quality experience to our employees while balancing cost
Travel Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Travel Operations Manager
List any licenses or certifications required by the position: ITIL
Education for Travel Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the travel operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Leadership, Education, Business, Business/Administration, Management, Accounting, Marketing, Biology, Hospitality, Engineering
Skills for Travel Operations Manager
Desired skills for travel operations manager include:
Information and procedures used to determine rolling estimates
Procedures used and information to educate and support clients
Solution-oriented manner
Ability to gather and compare data and develop relevant financial projections
Internal and external tools available to accomplish tasks and achieve results
Nuances of working with talent and reps in a thoughtful
Travel industry
Spreadsheets
Word processing
Corporate Travel industry
Desired experience for travel operations manager includes:
Administer Global Travel Policy as it relates to local markets and the region
Support Regional Travel Manager during supplier RFP’s including review and analysis
Identifying and initiate process improvement opportunities
Develop travel vendor relationships and programs where required (agency, online booking tool provider, air, hotel, car rental, and other travel related services)
Assist Regional Travel manager with benchmarking, analyzing, monitoring, and reporting on travel expenditures and compliance
Support Regional Travel Manager where required and in their absence
Travel Operations Manager Examples
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Travel Operations Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of travel operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for travel operations manager
- Communicate the customer service objective to Managers and Artists
- Quickly and effectively resolve customer issues
- Provide ongoing management of travel agencies
- Develop and lead communication and change management plans for travel
- Liaise with global and regional directors and local business units to understand their existing and emerging travel requirements and develop solutions for those needs
- Optimize online booking adoption
- Drive air and ground transportation savings
- Optimize hotel and airline spends
- Enhance the traveler experience and address safety/security needs
- Monitor Key Performance Indicators for the travel program with reporting
Qualifications for travel operations manager
- Experience giving presentations to stakeholders
- University Degree in Sales and Marketing or Business Management preferred
- 5 years retail management experience in cosmetics field preferred, travel retail will be deemed an advantage
- Ability to resolve employee conflicts and to function in a fast paced environment
- Embrace the brand’s corporate philosophy
- Minimum 10 years of travel management experience- corporate and agency experience
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Travel Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of travel operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for travel operations manager
- Responsible for the team's achievement of production goals delivery of quality work product and building effective provider relationships throughout the assigned team
- Develops, translates and executes strategies or functions/operations into objectives for the assigned territory
- Responsible for the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
- Leads the effort or provides direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
- Leads the effort to implement new business implementations (client, technology, processes, ) successfully and on-budget
- Manages overall budget and performance against budget
- Responsible for evaluating and maintaining operation staffing
- Identify and communicate risks, issues and benefits to the operations and/or the customer
- Provides supervision and coordination of SPD team including coordinators and technicians at the assigned facilities
- Staff Management (Recruitment, Performance, Training, Absence and Appraisals)
Qualifications for travel operations manager
- Experience with travel technologies TMC implementations
- Strong organizational, analytical and presentation skill
- Leadership skills necessary
- Ability to travel with little lead time and availability to work overtime
- Strong financial acumen and ability to establish aggressive goals and deliver results
- Ability to successfully manage a P&L
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Travel Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of travel operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for travel operations manager
- Managing client feedback in a calm and professional manner
- Maintaining positive client and supplier relationships
- Managing change and demonstrating adaptability
- Consulting with VIP clients
- Process and System Management
- Agent training - you will understand GDS (Sabre preferred) and airline fares and ticketing
- Liaising across all internal departments
- Successful recruitment and retention of staff
- The successful candidate will take accountability for liaising with key travel bookers, legal, finance and the business with respect to the commercial management of the travel management contract
- Lead the implementation and configuration of a marketing automation platform and integration with CRM
Qualifications for travel operations manager
- Minimum of five (5) years corporate travel experience
- Knowledge of Sabre GDS
- Ability to work night and weekends, when needed
- Our preference is for a candidate who lives in EITHER the North Castle, NY or Endicott, NY geographic areas
- While performing the duties of this Job, the employee is regularly required to use hands, sit and talk, see and hear
- While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals
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Travel Operations Manager Job Description
Job Description Example
Our innovative and growing company is looking for a travel operations manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for travel operations manager
- Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives, to the Regional Travel Manager for future consideration
- Manage and coordinate resolution
- Support the Regional Travel Manager in monitoring TMC service delivery against contracted SLAs / key account metrics and actions required to address under-performance
- Oversee TMC response to day-to-day business disruptions
- Perform specific vendor management activities for targeted categories in region (eg ground transportation, rail, corporate apartments) under the direction of the RTM and category owner
- Present and implement innovative solutions that support the customers overall business objectives
- Coordinate and lead communications, progress, consistencies, and best practices in executing tactical / operational travel management activities for a selected number of countries
- Manage the day to day operations and staffs of multiple district offices
- Drive and train productivity within the offices to achieve company standards
- Assure that all RGIS LLC policies and guidelines are followed
Qualifications for travel operations manager
- Working experience within a Shared Service Centre advantage (min
- Mnimum of 4 years of related experience
- Must have experience implementing and maintaining multiple projects
- Must learn how to navigate JDA Labor Management Systems and have a basic understanding of Industrial Engineering Requirements
- Familiar with LEAN operating procedures
- Working Knowledge of Microsoft Office and Visio (Flow Chart Design)
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Travel Operations Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of travel operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for travel operations manager
- Conveying detailed or important instructions or ideas accurately, loudly or quickly (frequent)
- Able to hear average or normal conversations and receive ordinary information (frequent)
- Other important duties may be assigned by the Company
- Managing and facilitating assigned projects
- Liasing with the Global Data Team and others to ensure the consistent, timely & accurate flow of data
- Prepare and conduct client operational presentations providing analysis and consultancy
- Plan, implement and track project plans and ensure that timelines are established and achieved
- Maintain oversight of the travel program performance in regions, regularly reviewing with team members in the region
- Provide performance analysis and identify opportunities for improved savings
- Act as cross regional Trip Authoriser champion, leading all client programming requests and performance issues
Qualifications for travel operations manager
- BA/BS degree in marketing, communications or business
- 5+ years experience preferred in project management, special events coordination, meeting planning, vendor relations or operations
- Must be able to multi-task and prioritize activities, resources and overall workflow
- Most successful candidates will have demonstrated abilities of business acumen, sound judgment, diplomacy, flexibility, communication, customer service and problem solving skills
- Ability to learn and stay current with a wide range of relevant technology and computer applications
- A pre-placement physical is required for this position