Travel Consultant Resume Samples
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Travel Consultant Resume Samples
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TD
T Dibbert
Theresia
Dibbert
97298 Harvey Keys
Dallas
TX
+1 (555) 577 5583
97298 Harvey Keys
Dallas
TX
Phone
p
+1 (555) 577 5583
Experience
Experience
Detroit, MI
Travel Consultant
Detroit, MI
Boyer LLC
Detroit, MI
Travel Consultant
- Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department
- Manage workflow and processes in accordance with SLA
- Anticipates and provides assistance on potential challenges that may arise for the customer
- Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc.)
- Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks and participating in professional societies
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly call schedules, and monthly and annual regional sales and market analyses
- ) Handles all follow-up communications with customer/clients to determine best possible solution for problems. Escalates problems to supervisor if agent does not have solution to problem
San Francisco, CA
Group Travel Consultant
San Francisco, CA
Labadie, Homenick and Schaefer
San Francisco, CA
Group Travel Consultant
- Work with business leadership and clients to develop, coordinate and implement travel program agendas and itineraries,
- Working on a variety of projects day to day,
- Follow up on airline quotes provided to clients by travel consultant
- Manage group and individual flight reservations using Sabre Red (Native Sabre)
- Working in a friendly, close knit and positive team environment,
- Provide clients with a cost estimate and schedule of proposed travel,
- Assist in group bookings by calling airline group departments
present
San Francisco, CA
Senior Entertainment Travel Consultant
San Francisco, CA
Hane Group
present
San Francisco, CA
Senior Entertainment Travel Consultant
present
- Competency to maintain positive client and co-worker relationships—Establishing, developing, and maintaining trust and loyalty over time and through changes
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
- Work independently in the absence of supervision
- Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control
- Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed
- Acts as a resource for co-workers for information, problem solving, and reducing errors
- Performs daily and weekly reconciliation of sales generated at client location
Education
Education
Bachelor’s Degree in Tourism
Bachelor’s Degree in Tourism
James Madison University
Bachelor’s Degree in Tourism
Skills
Skills
- Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner
- Effective organizational and time management skills, with a strong ability to manage multiple complex projects and shifting timetables
- Be an excellent communicator with the ability to communicate with customers at all levels
- Ability to build sustainable relationships with clients
- Knowledge of reservation systems (GDS), IATA rules and basic faring
- Ability to adapt quickly to fast paced environment
- Demonstrated excellent professional customer service and problem resolution skills
- Strong computer skills proficient using multiple screens in an online environment
- Strong attention to detail and accuracy
- Build trust while being reliable and dependable
15 Travel Consultant resume templates
Read our complete resume writing guides
1
Travel Consultant Resume Examples & Samples
- GDS experience preferred
- Ideal candidates would have group travel experience, Microsoft product knowledge, experience with Excel, organizational skills and ability to multitask
- Candidates must possess excellent written and verbal communication skills
2
Travel Consultant Resume Examples & Samples
- Group travel or event planning experience preferred
- Microsoft product knowledge, experience with Excel
- Organizational skills, ability to multitask and attention to detail required
- Flexibility and ability to deal with changes
- Candidates must possess excellent communication skills
3
Travel Consultant Resume Examples & Samples
- Arrange all aspects of athletics team travel: group air, hotel block, charter bus
- Arrange all aspects of individual athletics travel: GDS air, hotel, car
- Provide emergency and after hours service to Athletics
- Work queues
- Work schedule changes
- Obtain travel approval from travelers: accounting codes
- Provide Weekly Summary to brief management
- Provide Monthly Booking Summary: group bookings of hotel, bus and charter air
- Provide Season Planner
- Provide Trip Planner
- Complete knowledge of SABRE or similar GDS
- Understanding of NCAA rules for recruits
- Minimum of 5-years athletic travel experience
- Communication skills, written and verbal
- Group booking experience and knowledge
- Car and hotel booking experience
4
Travel Consultant Resume Examples & Samples
- Book domestic and international reservations for air, ground, hotel, and rail
- Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Apply discount programs appropriately
- Facilitate and book group reservations
- Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
- Monitor, sort, and work global distribution system (SABRE) queues daily to maintain quality control
- Remain informed of all airline rules and regulations and current affairs
- Communicate information to clients accurately and appropriately
- Achieves individual and contractual service level goals related to productivity
- Must be proficient in native SABRE
- Knowledge of general office PC-based programs, including Microsoft Office Suite
- Experience with Executive Travel a plus
- Strong judgment and decision-making skills
- Exceptional communication skills both written and verbal
5
Sales Travel Consultant Resume Examples & Samples
- A level of exposure within the travel/aviation/airline industry
- A solid background having worked in reservations for a tour operator or travel agency is essential or you might have worked as an overseas rep
- Strong computer and ideally a CRS would be an advantage
- Ability to work well individually or as part of a team
- Have excellent communication skills
6
Sales Travel Consultant Resume Examples & Samples
- To work as an individual and to be a team player
- To be commercially aware
- Great attention to detail
- Communicate with all levels of external & internal customers, ensuring high customer care at all times
- To develop excellent working relationships with colleagues and other internal departments
- Take responsibility for all decisions made relating to the role
- Flexible approach to working hours and weekend shifts
7
Travel Consultant Resume Examples & Samples
- 1+ years of prior experience in domestic flight and hotel booking, international booking will be a plus
- Good command of Travelsky ETERM booking system and Microsoft Office will be preferred
- Excellent communication skills and can communicate in written and spoken English
8
Corp Travel Consultant Resume Examples & Samples
- High school diploma or above
- Mandarin language ability is required
- LI-LG1
9
Travel Consultant Resume Examples & Samples
- Provide accurate business travel arrangement for corporate accounts including air, hotel, car and ground transportation arrangement
- Understand customers’ needs to propose best alternatives in terms of pricing/routing
- Provide Business Travel Services i.e. planning of itineraries, making reservations, ticketing for the international markets
- Gain knowledge and adherence to clients procedures, programs and policy guidelines
- Update and maintain accurate and Personal Client Profile
- Check document validity, provide accurate visa requirements and application details at the time of reservation
- Confirm travel itinerary request by email/fax etc within the stipulated Service Level Agreement
- Inform customer by the preferred communication channel for any changes of travel schedule
- Build and maintain good working relationships with customers
10
Group Travel Consultant Resume Examples & Samples
- Manage group and individual flight reservations using Sabre Red (Native Sabre)
- Negotiate with all relevant suppliers including airlines and other transportation companies
- Ability to interpret and ensure all terms and conditions of both group and allocation contracts are met
- Responsible for ticketing group and individual flight reservations, ensuring accurate information is recorded
- Ability to understand airlines fare rules and be responsible for any changes of tickets when required
- Ensure you are up to date on all IATA rules and regulations and they are adhered to throughout the booking process
- Ensure client service level agreements are met and achieved by regular monitoring of client mailboxes and supplier responses
- Add value to our clients by taking the consultative approach and recommending alternate routes/flight times to make cost savings
11
International Travel Consultant Resume Examples & Samples
- Responds to requests for international price quotations utilizing automated system(s) for domestic and international itineraries; queues to rate desk when appropriate
- Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included; May build airline reservation system profiles for use with a specific group of travelers
- Knowledge of international faring and commission structures
- Able to work independently, exercising discretion and judgment
- Able to manage multiple tasks and changing priorities
- Capable of maintaining a favorable company image when interfacing with outside sources
- Able to maintain work volume and quality consistent with peers
- Able to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- Able to demonstrate personal and organizational integrity
- Competency to maintain positive client and co-worker relationships; Establishing, developing, and maintaining trust and loyalty over time and through changes
- Minimum of 7 years international booking experience
- Must spend more than 95% of work time on International travel requests
- Knowledge of international faring and ticketing procedures
- Above average productivity level (subject to management assessment for off-the-phone projects)
- Achieves established office goals for measurable accuracy
- Able to work nights and weekends when needed
12
International Travel Consultant Resume Examples & Samples
- Minimum of 1-2 years international experience
- Must spend more than 50% of work time on International travel requests
- Proficiency on Sabre and Turbo Sabre GDS systems
13
Travel Consultant Resume Examples & Samples
- Expertly use the appropriate BCD Travel tools and systems to complete requests
- Search and confirm travel reservations for the customer
- Provide travel offers and general travel advice to travelers
- Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
14
Travel Consultant Lead Resume Examples & Samples
- Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included
- May build airline reservation system profiles for use with a specific group of travelers
- Assumes supervisory responsibilities when required
- Proficiency in Microsoft Office applications preferred
15
VIP Travel Consultant / Executive Desk Resume Examples & Samples
- Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries
- Moves market share for BCD Travel preferred suppliers
- Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately
- Acts as a resource for co-workers for information, problem solving, and reducing errors
- Must be able to take direction and work well with others
- Minimum of five (5) years of travel agency experience
- Proficiency on Sabre GDS system
16
Trainee Business Travel Consultant Resume Examples & Samples
- Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Work within JPT processes for reporting all customer feedback
- Build rapport and trust with customers to foster positive relationships and repeat business
- Use range of IT software to complete reservations/ amendments/ refunds accurately, (including GDS & Supplier systems)
- Understand how to correctly book all available supplier products and services and keep abreast of changes in the procedure as communicated internally
- Liaise with suppliers to exert influence wherever possible and ensure customer requirements are fulfilled
- Fulfil complete and accurate back office administrative reconciliation of sales (including detail for amendments, reporting requirements and customer service history)
- Follow JPT processes and procedures as defined in the ISO, work instruction manuals and as communicated on an ad-hoc basis by the Manager or Team Leaders
- Work with the Team Leader and team colleagues to improve processes and develop business opportunities to exploit full potential in the department
- Recent qualification in travel and tourism strongly desired
- Able to respond to complex itineraries/ enquiries in a short time frame in a clear, concise and friendly manner
- Team player. Able to work well with others and multi-task to be flexible/adaptable to the business/team requirement
17
Travel Consultant Resume Examples & Samples
- Along with your team leader: take personal responsibility and actively participate in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. Identify areas where additional training may be required to ensure continued quality, productivity, and personal development
- Actively demonstrate and behave in accordance with company values
- Carry out any other tasks or duties as may be set from time to time. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs
- 1 year of customer service experience in either a face-to-face setting or over the phone
- Excellent interpersonal, listening, written and verbal communication skills
- Travel experience a plus!
- Passion for customer service
- Ability to work collaboratively in a team environment
- Exceptional time management skills and the ability to handle multiple tasks
- Ability to adapt quickly in a fast paced environment
- Act in an ethical and honest manner
- Build trust while being reliable and dependable
- Strong attention to detail and accuracy
- Strong computer skills proficient using multiple screens in an online environment
- Willingness to learn
- High School Diploma or equivalent preferred
18
Travel Consultant Resume Examples & Samples
- Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner
- Use preferred vendors as determined by Connexions to maximize profits
- Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients
- Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner
- Maintain comprehensive working knowledge of all programs, tools and systems
- Strong computer skills, ability to navigate through multiple systems at once
- Meet and maintain individual monthly metrics per office guidelines as determined by the operating group
- Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products
- Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
- Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
- Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
- Handles escalated situations beyond the front line agent level including, but not limited to: cancellations, exchanges, voids, fare rules, etc
19
Travel Consultant Resume Examples & Samples
- Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc.)
- Ability to meet the customer’s needs in addition to selling additional services to enhance the customer experience
- Maintain the customer relationship by proactively resolving any travel product or service concerns by selecting the best solution to solve the issue and expediting the resolution
- Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements
- Attend and participate in monthly team briefings, training workshops and update briefings when required
- Maintain a comprehensive working knowledge of all programs, tools and systems
- Minimum 1 year customer service experience in either a face-to-face or over the phone setting
- Must have 100% schedule flexibility between hours of 6am-Midnight, 7 days a week
- High school diploma or equivalent preferred
- Travel industry experience is a plus!
- Must have strong interpersonal, listening and communication skills- both written and verbal
- Must be able to work independently as well as collaboratively in a team environment
- Strong computer and multi-tasking skills are a must! Will be working with multiple programs and utilizing 8-10 windows at any given time
- Positive attitude with an eagerness to learn
- Ability to adapt quickly to fast paced environment
- Must be able to pass pre-employment drug screen and 10 year background check
20
Travel Consultant Resume Examples & Samples
- College or above
- ABACUS CRS capability ticketing knowledge
- 3 years in travel industry
- Good communication skills, willing to help people, and pleasant characteristics
- Good English communication capability
- Land and sea experience
- Ability to work independently while contributing to a strong teamwork environment
- A pleasing personality with the ability to instill confidence in customers and colleagues
21
Specialized Premium Travel Consultant Resume Examples & Samples
- Bilingualism (French) an asset or Cantonese
- The ability to communicate with our customers is vital to your success in this role, this is about being able to adapt your approach to the customer, provide personal insight and build a strong and lasting relationship. Your customer interaction will mainly be on the phone but strong written skills via e-mail are also very important
- Our customers have very different requirements from call to call so you will be able to identify these through the relationship you build and confidently match products and services to meet their needs and exceed their expectations
- You must be IT literate as you will need to be able to understand and use internet search sites and e-mail in addition to the Sabre GDS and other in-house systems. There is a great deal of multi-tasking involved in this roles and your ability to quickly and confidently navigate a number of systems at once will be vital
- Research / information gathering and problem solving skills are essential, you will deal with a wide variety of enquiries so your ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essential
- Time management skills are a must – due to the multi-tasking nature of the role, you will need to be re-prioritizing your workload regularly in order to meet your deadlines
- Sales experience will be required so that you can cross-sell relevant products and services
- The customer experience is our top focus so you will have a strong desire to provide an excellent service to our customers
- Call centre experience would be advantageous
- Flexible to work shifts including evenings, weekends and holidays
- Sabre Experience
- Must be TICO certified
22
Travel Consultant Resume Examples & Samples
- Excellent working knowledge of air fare calculations and able to offer competitive travel fare options
- To be familiar with appropriate travel reservations and ticketing systems and productivity tools. Preferably Sabre
- Knowledge of leisure travel and leisure travel products/services, knowledge of luxury hotels & tour suppliers is desirable
- Must be an excellent team player and focused on achieving team goals
- Good written and verbal communication skills in English and Thai
23
Travel Consultant Resume Examples & Samples
- Research and book various day-to-day travel requirements for faculty, staff, and students
- Book individual domestic and international airline reservations
- Book individual domestic and international hotel reservations
- Book individual domestic and international car and bus transportation
- Complete airline contracts based on airline contracts and rules
- Learn the Anthony Travel Preferred Bus and Hotel Programs and utilize these programs while booking reservations
- Additional duties can include answering phones, faxing, scanning, confirmations, and follow up notes and calls to customers
- Various other tasks and assignments as needed
- Experience with international and domestic travel booking
- Proficiency on GDS systems required (SABRE preferred)
- Knowledge of ticketing procedures for airline, hotel and car rental systems
- Ability to conduct internet research skills for customer information
- Outstanding professional customer service skills a must
- Proficiency in Microsoft Office software
24
Specialized Premium Travel Consultant Resume Examples & Samples
- Strong communication skills, both oral and written, with demonstrated ability to communicate strongly and effectively
- Must have excellent listening skills
- Possess strong interpersonal skills with demonstrated ability to be able to communicate with and provide consultative travel and lifestyle servicing to premium card members
- Be able to be both empathetic and assertive with customers
- Demonstrates ability to manage premium card member expectations
- Cope well under pressure while meeting deadlines
- Possess effective problem solving skills with focus on card member
- Be able to demonstrate strong persuasive /influencing skills
- Possess strong attention to detail
- Flexible to work shifts including overnights, weekends and holidays
- Bilingualism (French) an asset
- Ability to multi-task in high-paced environment
- Other tasks as necessary during low call volume periods
- Recent usage and proficiency with a GDS is required; preferably Sabre
- Consumer/Leisure Travel and Lifestyle booking experience an asset
- Ability to work overnight shifts, including weekends and holidays
- Work at Home subject to meeting specific criteria
25
Senior Entertainment Travel Consultant Resume Examples & Samples
- Books routine reservations for air travel, hotel and car rentals, with detailed follow for completion and changes to complete the reservation
- Books special and unique services as required by clientele
- Schedules meet and greet services for airport escort services
- Achieves individual and contractual service level goals related to telephone, quality, and productivity
- Ability to get vendors to provide special services to demanding clientele
- Ability to demonstrate personal and organizational integrity
- Minimum of four (4) + years active Travel Consultant experience in the past 6 years
26
Senior Production Travel Consultant Resume Examples & Samples
- Books routine reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation
- Books and coordinates movements for the production company, including people, equipment and animals
- Coordinates all travel of the production company with the movie or TV Production Coordinator; must develop and maintain client trust and loyalty to be accepted and effective
- Provides after-hours “on-call” services as required by client and approve by BCD Travel
- Required to arrange innovative and creative special services as requested by client
- Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
- Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
- Minimum of six (6) + years active Travel Consultant experience in the past 8 years
- Must have at least (1) + years active Travel Consultant Productions experience in the last 3 years
- Strong interpersonal skills and professionalism
- Strong domestic and international knowledge
- Experience in Group Travel
- Experience with VIP travelers
- Achieve established office goals for measurable accuracy
- Exceptional customer service skills
- Ability to be on call and work nights and weekends when needed and during productions
- Ability to deliver high levels of customer service to vary demanding travelers and movie stars
- Ability to remain calm under pressure situations
- Ability to retain confidential knowledge of movie stars
- Ability to develop strong client relationships
- Ability to handle fast paced environment with demanding client
- Ability to manage multiple tasks and changing priorities
27
Multi Skilled Travel Consultant Resume Examples & Samples
- Solid working knowledge and understanding of travel processes and technology
- Strong time management and organisational skills including multi-tasking & prioritize of workloads, as well as the ability to follow through on commitments to both customers and to the organization
- An exceptional Customer focus
28
Travel Consultant Resume Examples & Samples
- ) Demonstrates thorough understanding of recommending and booking domestic airline reservations after successful completion of four-week training program; this training includes both classroom assessment as well as sit-beside training. Additional refresher training is required
- ) Receives/researches incoming inquiries via inbound calls and utilizes approved scripting to handle questions and issues regarding programs and services. The approved scripting will also be used to book airline reservation(s). Solve problems using procedures provided in call center manual. Ensure all call and quality customer service metrics are met as outlined in training manual
- ) Accurately processes customer airline reservation(s) using applicable GDS system provided
- ) Handles all follow-up communications with customer/clients to determine best possible solution for problems. Escalates problems to supervisor if agent does not have solution to problem
- ) Maintains positive relations in all communications with internal and external clients/customers to enhance our business relationship
- ) Must be able to work rotating/flexible work schedule
- ) May provide training support to new hires training which involves sit besides allowing the new hire to demonstrate the knowledge they acquired in the classroom setting
29
Travel Consultant Resume Examples & Samples
- Work indepently in the absence of supervision
- Work 8-5 pm Pacific Time Monday - Friday
- Strong judgement and decision-making skills
- Experience with Executive Travel is a plus
- Knowledge of Concur Travel is a plus
30
Lead Travel Consultant Resume Examples & Samples
- Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors
- Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment
- Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients
- Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
- Ability to convey information clearly and concisely to groups or individuals both verbally and in writing to ensure that they understand the information and the message
- Ability to listen and respond appropriately to others with empathy and viable solutions
31
Travel Consultant Resume Examples & Samples
- A strong customer focus and a commitment to delivering ‘EXCELLENT’ service
- Customer service experience (minimum 2 years)
- Excellent and verbal communication skills
- Computer savvy
- Must be an excellent team player, willing to drive team results
- Be patient and able to work under pressure
- Travel, hospitality or tourism exposure desirable
- Must have a willingness to learn as all technical and product training will be provided
32
Norwegian Speaking Travel Consultant Resume Examples & Samples
- Extensive experience from frontline travel agency or airline, in a fast-paced team environment
- High skills and competence on corporate travel globally, solution and customer oriented
- Vast experience from Amadeus as we use this as GDS, ticketing experience is necessary
- Experience from Linkonline is preferable
- Be knowledgeable with the Nordic geography in order to better serve our customers
- Fluent in Norwegian and English and sufficient in the other Scandinavian languages
33
Business Travel Consultant Resume Examples & Samples
- Respond to travel enquiries from internal and external customers in a timely, knowledgeable and professional manner
- Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. Work within MMTT processes for reporting all customer feedback
- Follow MMTT processes and procedures as defined in the ISO, work instruction manuals and as communicated on an ad-hoc basis by the manager or team leaders
- Work with the team leader and team colleagues to improve processes and develop business opportunities to exploit full potential in the department
- Excellent customer service skills
- Demonstrate close attention to detail and be highly organised; able to prioritise work under pressure and maintain high levels of accuracy
- Strong IT skills (preferred prior use of Sabre, The Trainline, BOSS, Microsoft Office but not essential)
- Excellent problem solving skills able to research and use own initiative as well as network of colleagues and suppliers to support service delivery and drive business improvement
34
International Travel Consultant Resume Examples & Samples
- Minimum 1 - 2 years international reservations experience
- Must spend more than 50% of work time on International travel reservations
- Advanced skills on travel industry system Sabre GDS
- Degree in tourism-related field
35
Sabre Travel Consultant Resume Examples & Samples
- Handling all travel requirements including flight itineraries, rail transportation, hotel reservations
- Offer best travel options in terms of pricing and routing
- Maintain a high level of customer service by ‘Going the Extra Mile'
- Build and maintain relationships with travelers
36
Senior / Travel Consultant Resume Examples & Samples
- Understand client’s preference and offer best options available in terms of pricing and routing
- Maintain high level of customer service by ‘Going the Extra Mile
- Resolve or escalate customer’s complaints and general queries
- Work professionally and independently in providing travel services i.e.: planning of itineraries, making reservations, competitive fare computations and ticketing
- Ensure a high level of professionalism and customer satisfaction delivered in accordance to the SLAs
- Work independently, exercising discretion and judgement
- Minimise errors and mistakes by gaining knowledge of procedures, products, rules and regulations
- Build and maintain relationships with clients at the relevant level
37
Travel Counsultant / Senior Travel Consultant Resume Examples & Samples
- Makes travel arrangement to client related activities on air/hotel/car/rail/visa etc
- Arranging flight itineraries and other special requests (i.e. seat assignment, special meals)
- Follow up on Visa processing for customers
- Provides professional travel advices to client
- Minimum of 5-7 years in Corporate Travel Management
- Experience servicing in Banking/Financial Industry is preferred
- Excellent Communication Skills (Written/Verbal)
- Fluent in English and Mandarin language is required
38
Business Travel Consultant Resume Examples & Samples
- You delight the traveler/travel arranger
- English fluent: written and verbal
- Superior written and verbal communication skills (in person and on phone)
- LI-RT
39
Senior Business Travel Consultant Resume Examples & Samples
- Experience in the travel industry in a similar position or in a customer service center
- Competent Amadeus user
- Understanding and expertise in international travel requirements, i.e. visas, passports and immunization requirements
- Problem solver
- FB
40
International Business Travel Consultant Resume Examples & Samples
- Responsible for administering or coordinating the process with respective internal and/or external parties and service providers. All International Business Trip related matters (Immigration, Tax, Social Security, and Corporate Tax) are reviewed and compliantly concluded
- Ensure and support business travelers to follow requirements in the destination country in respect to immigration, tax and social security
- Keep track of trip matters, keep employees and contacts informed of status and progress, and escalate open case matters to applicable parties
- Ensure that US and foreign information (Immigration, Tax, Social Security) are kept up-to-date and aligned with the Expatriation teams (Country Expats and Construction Project Delegations)
- Consult to US Business Units, employees and Global Implementation Partners regarding international business travel process and compliance requirements
- Administer the business traveler’s life-cycle, ensuring that all documents are obtained, vendor services ordered, and IHRIS record is maintained with uploading the documents including immigration documents, Certificate of Coverage, billing information, personal data information and other required documents as needed
- Maintain tax authorization list for Business Travelers and ensure completion of KPMG tax service process by ensuring all required documents are submitted to KPMG tax service provider including Cost Allocation calculations, Internal resumes, and Business Travel Assessment Reports
- Maintain a satisfactory customer service levels or employee performance results
- Manage special projects as they arise, such as special client requests, research, and on-site presentations for Operating Companies. Act as Subject Matter Expert on Business Travel process
- Resolve customer disputes, and escalate where necessary to global team for resolutions in future system upgrades
- A minimum of 2-5 years experience in Expatriate administration or related HR field
- The ideal candidate will be fluent in English and Spanish, Portuguese is a plus
- Basic understanding of expatriate tax, tax equalization, immigration, and relocation
- Excellent organizational skills
- Proactive "go-getter" mentality
- Natural change agent
- Sensitivity to intercultural issues
- Overseas employment/experience a plus
- There will be 10 percent travel (minimal) associated with this position
- Relocation assistance is available for candidates who are not local.*
- LI-JAT
41
Travel Consultant Resume Examples & Samples
- Use the appropriate the BCD tools and systems to complete requests
- Adhere to BCD policies and procedures to maintain quality control
- Excellent knowledge and application of airline supplier rules, including airline contracts held by client or BCD Meetings & Events
- Able to listen and evaluate customer needs
- Uses positive language and word choices to avoid negative customer reactions
- 2 years of travel agency experience required
- Proficiency in Microsoft Office software (Word, Excel, Outlook)
- Excellent oral and written communications skills
- Strong listening and evaluating skills
- Strong attention to detail with the ability to anticipate unstated client/traveler needs
42
Travel Consultant Resume Examples & Samples
- Follow set operations’ policies and procedures in the respective field of work
- Meet/exceed set SLAs in all regards to maintain a favorable business outcome
- Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications if necessary
- Knows and properly uses: airline terminology, codes, fare basis, resource guides, books, wherever necessary
- Check on PNR queues to process exchanges, cancellations and rebooking
- Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately
- Process exchanges, cancellations & re-bookings for air travel, hotel, car/limo rentals and Amtrak train service and following up when necessary to complete the reservation
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Travel Consultant Resume Examples & Samples
- At least 5 years' experience within a Travel Consultant role
- Excellent communication and written skills
- Strong client management experience
- Advanced skills in routing and airline booking for fares and ticketing essential
- Able to work on rotating shifts from 7am - 11pm, including weekends and public holidays
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Travel Consultant Resume Examples & Samples
- Maintain current customer relations, and identify new customers/opportunities to grow the business and increase Zurich’s market share
- Keep management informed by submitting activity and results reports, such as daily call reports, weekly call schedules, and monthly and annual regional sales and market analyses
- Resolve customer complaints by investigating problems, developing solutions and making recommendations to management
- Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks and participating in professional societies
- Contribute to team efforts by accomplishing personal and team results
- Conduct regular product and system training to the existing and new clients
- Secondary support structure to clients by providing an intermediary and advice service as defined in the FAIS Act
- Communicate internally with our internal stakeholders and external stakeholder alike
- Adhere to all Internal Company policies
- Monitor competitors by gathering marketplace information on products and pricing
- RE5 (regulatory examination for Representatives in terms of the FAIS Act)
- FAIS credits (60 FAIS credits)
- Matric or equivalent
- Sales and marketing qualification will be an advantage
- Minimum 5 years experience in the travel insurance trade
- Strong communication (verbal and written), negotiation, interpersonal and presentation skills
- Work under pressure in a high volume, fast paced sales and customer service environment
- Target driven
- Ability to build sustainable relationships with clients
- Reliable transport
- Work effectively in a team environment
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Travel Consultant Resume Examples & Samples
- Follow up of booking payments
- Follow up commission payments for local agents
- Data entry into the sales system
- Communication is via phone calls, online bookings and emails from travel agents
- Provide administrative assistance to local GPSs
- Ensure first call resolution wherever possible of any customer service/sales issues
- Keeping abreast of current promotions & specials of G Adventures product
- Communication of availability, ongoing promotions to email list community
- Ensure all documentation is correctly distributed including invoices, initial & final documents
- *QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN ECUADOR***
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Cruise / Travel Consultant Resume Examples & Samples
- Answering inbound sales calls from our normal ECSC websites & promotion, as well as Contracted program such as TD Visa and RBC programs: Hours of Operation, Customer Service Levels, Center and Staff Appearance, and in alignment with the company’s values
- Communicate with the Cruise & Land suppliers, online and by phone, as needed to ensure maximum sales opportunities & high customer service
- Maintain knowledge levels of all suppliers, including Cruise & Cruise tours, Land & Hotel, Insurance and Shore excursion suppliers, in order to present them confidently to all clients
- Ensuring maximum participation for all ”in-center” training as well the learning opportunities available to all CCC & ICs, as the Weekly & Product Webinars, and the Monthly Team Meeting
- Local execution of staying in touch with our past clients, and marketing initiatives such as Cruise Nights as well as our company’s core promotions – One Day Sale, World Explorer Event etc
- Certified Travel Consultant (CTC) or do you hold a Travel School certification
- 3-5 years’ experience in Retail Travel Sales
- Ability to build excellent working relationship with local supplier Reps
- Experience working on commission based sales programs
- At least 2 of those 4 experiences: Travel agency working experience; Call Centre experience; Direct Sales exposure; P/L responsibility
- Strong user of the MS Office Suite and ability to learn new programs
- Familiarity with cruise line portals such as POLAR and Cruising Power
- LI-JL2
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Travel Consultant Resume Examples & Samples
- 1-3 years of relevant Corporate Travel experience (at least 1year experience working in a call center is plus)
- Above average spoken and written English skills
- Flexibility to schedule, Open to work in 24X7 environment (No shift roll over pattern followed)
- Ability to multi task and provide excellent decision making skills for travel scenarios involving routes and fares
- GDS Knowledge - preferably in Galileo
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VIP Travel Consultant Resume Examples & Samples
- Minimum of 5 + years Corporate Travel industry experience REQUIRED
- GDS system experience is required (SABRE, Apollo, Amadeus or Galileo) . Strong knowledge of international fare construction and airline routing principles including tax rates
- Have a passion to delight our VIP customers by delivering exceptional, consistent and personalized service that they expect and deserve
- Possess exceptional communication skills with the ability to effectively and clearly articulate with travelers at high levels within an organization and/or their delegates, in a wide array of situations that may be very complex
- Have the ability to communicate with confidence and create a positive experience within each interaction opportunity
- Possess effective listening skills with the ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
- Use knowledge and all available resources, including tools and peer network, to effectively, thoroughly and sometimes creatively, resolve traveler's issue
- Be comfortable in dealing with situations that are highly complex and may involve numerous travelers at various different levels (C Level, Road Warriors)
- Always operate with a sense of urgency and interest and convey that to the traveler with their actions
- Be highly productive in a self-directed work environment
- Must be open to feedback and work well in a new learning environment
- Be self-motivated and demonstrate initiative with a strong commitment to personal goals, objectives and work ethic
- Work well under pressure and effectively multi-task while maintaining professional rapport with customer is essential
- Be very familiar with the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet Global Business travel requirements
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Travel Consultant Resume Examples & Samples
- Canada and United States candidates considered
- Minimum of 2+ years International expertise experience highly preferred
- Strong knowledge of international fare construction and airline routing principles including tax rates
- In depth knowledge of world geography
- Ability to understand corporate profiles in Sabre
- Ability to understand airline policies and rules
- Mastery at conflict resolution
- Display highest level of integrity when dealing with internal & external customers
- Ability to serve multi cultural travelers
- Ability to handle multiple clients
- Handling multiple clients and prioritizing are essential to the success of the job
- Professional written and verbal communication skills are essential in both official languages
- This position is a virtual work at home opportunity, all training, communications, team meetings etc.. are facilitated in our virtual environment**
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Travel Consultant, Intermediate Resume Examples & Samples
- College diploma in Travel and Tourism, CTC designation is an asset
- Proficiency with a GDS: Sabre/Apollo/Travelport
- Full understanding of rules and fares
- Working knowledge of industry procedures for exchanges and ticketing
- Bilingual, French and English
- Provide a high level of customer service
- Complete all reservations and files daily
- Air/rail/ground transportation and hotel accommodation
- Ability to complete changes for air/car/hotel/package reservations
- Establish and maintain strong client rapport
- Advise clients of required travel documents
- Hours of Operation: Monday to Friday – various shifts required
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Travel Consultant Resume Examples & Samples
- Travel industry experience (minimum 3 – 5 years) is highly desirable
- Appropriate knowledge of travel reservation system is an advantage
- Working knowledge of Microsoft Outlook, Excel, Word and the Internet
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Travel Consultant, Entry Level Resume Examples & Samples
- Customer Service Experience
- Basic knowledge of the leisure travel market
- Excellent knowledge of all domestic/U.S. airports, airlines, fares and fare rules
- Organizational and time management skills, effective use of outlook, and excellent internet and keyboarding skills
- Excellent verbal and written communication skills, bilingual French/English an asset
- Performing all tasks effectively & accurately
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International Business Travel Consultant Resume Examples & Samples
- Responsible for consulting and coordinating the process with respective internal and/or external parties and service providers. All International Business Trip related matters (Immigration, Tax, Social Security, and Corporate Tax) are reviewed and compliantly concluded
- Ensure and support international business travelers to follow requirements in the destination country in respect to immigration, tax and social security
- Ensure that home country and foreign information (Immigration, Tax, Social Security) are kept up-to-date and aligned with the other consultant teams (Project/Delegation Consultants)
- Consult to Business Units, employees and Global Implementation Partners regarding international business travel process and compliance requirements within Americas region
- Administer the international business traveler’s life-cycle, ensuring that all documents are obtained, vendor services ordered, and IHRIS record is maintained with uploading the documents including immigration and social security documents, billing information, personal data information and other required documents as needed
- Maintain individual tax orders and authorization for International Business Travelers and ensure completion of KPMG tax service process by ensuring all required documents are submitted to KPMG tax service provider to ensure timely and accurate tax filing in all respective countries
- Maintain a satisfactory customer service level and employee satisfaction results
- Manage special projects as they arise, such as special business requests, research, and on-site presentations for stakeholders. Act as Subject Matter Expert on International Business Travel process within the Americas
- Resolve customer disputes, and escalate where necessary to BT manager for resolutions in future system upgrades and providing solutions for management review
- A minimum of 2-5 years experience in International HR, Global Mobility or related HR field
- The ideal candidate will be fluent in English and Spanish, Portuguese/French is a plus
- Basic understanding of individual tax, immigration and social security concepts
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Travel Consultant Resume Examples & Samples
- Delight the traveler/travel arranger
- Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
- Connect with the caller to build trust and credibility even if the person is unknown
- Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
- Build CWT’s commercial value
- Sell products that are of commercial value to CWT and contribute to CWT’s profitability
- Remain current on CWT products and initiatives that add value to each customer
- Adapt and change as requirements of the business change
- Strengthen the CWT brand
- Represent the CWT brand in how you work on a day-to-day basis
- Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients
- Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special
- Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI
- Comply with service level agreements
- Ensure the use of scripting to complete reservation in accordance to the service standard set by the company
- Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy
- Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators
- Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa
- Ensure all transactions are being invoiced on a daily basis
- Display a courteous and helpful manner at all times to both clients and colleagues
- Use standard greetings of the company at all times
- Travel Consultant
- Responsible for closure of simple issues in a timely manner, escalate to your seniors for any unresolved issues
- Senior Travel Consultant
- Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues
- Provide guidance to Travel Consultants e.g. on fare calculations, customer services and Client Travel policy
- Assist Team Leader in fostering a cohesive working relationship within the team
- Travel management experience
- Knowledge of reservation systems (GDS), IATA rules and basic faring
- Good verbal and written communication skills
- Pleasant personality
- Willingness to learn and be a team player
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Travel Consultant, Day Trains Resume Examples & Samples
- Have worked within a customer-centric organisation and enjoy working as part of a team
- Demonstrate and an understanding of the luxury travel market and experience of working in reservations and/or sales
- Have experience dealing with customers through various media: face to face, telephone, email and letter
- Have strong administrative and organisational skills
- Be an excellent communicator with the ability to communicate with customers at all levels
- Demonstrate effective time management skills, with the ability to prioritise simultaneous tasks
- Have a passion for attention to detail and service excellence
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International Travel Consultant Resume Examples & Samples
- Minimum 7 years experience in the corporate travel management industry
- Minimum 7 years international reservations experience
- Must spend 95% of work time on International travel reservations
- Solid experience with international routing and faring
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Group Travel Consultant Resume Examples & Samples
- Manage our customers group travel requirements
- Work with business leadership and clients to develop, coordinate and implement travel program agendas and itineraries,
- Negotiate group air and venue contracts,
- Provide clients with a cost estimate and schedule of proposed travel,
- Working on a variety of projects day to day,
- Working in a friendly, close knit and positive team environment,
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Concur Travel Consultant Resume Examples & Samples
- 2+ years’ experience in project management in a high tech industry, preferably with hosted web-based software
- Prior travel industry and/or GDS experience preferred
- Successful experience working directly with customers to resolve implementation issues
- Demonstrated knowledge of project management tasks in application implementation environment
- Effective communication skills
- Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation
- Excellent organizational and planning skills
- Ability to pass a background check
- Native Portuguese Speaker with fluent English speaking skills
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Private Groups Travel Consultant Resume Examples & Samples
- Work in conjunction with other Private Groups GCO's toward company and regional targets for Private Groups departures
- Track Private Group sales against agreed regional targets
- Regional sales and service fulfillment of all Private Group departures in North America
- Fulfillment Management of all Private Group partner relationships and key North America accounts in conjunction with the GPS team in North America
- Identify opportunities and work with the GPS team and agency partners to capitalize on Private Group targets
- *QUALIFIED APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN CANADA***
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Travel Consultant Resume Examples & Samples
- Work independently, but like being part of a team
- Experience from travel industry, knowledge within Amadeus is a plus
- Customer orientated
- Interest/knowledge of IT is needed
- Fluent in speaking and writing; English and Swedish
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Travel Consultant Resume Examples & Samples
- Communicate clearly in role as “agent” to manage customer expectations and ensure detail of supplier T&Cs is understood
- Build positive relationships with colleagues to support teamwork and ensure collective goals are reached
- Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department
- Able to understand individual customer requirements and how to exceed their expectation in delivering the service level
- Ideally able to demonstrate knowledge from experience in the Travel Industry. To be conversant in industry products (e.g. fares and ticketing), geographical knowledge (e.g. routes/destinations etc) and regulation (e.g. ATOL/IATA etc)
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Travel Consultant Resume Examples & Samples
- Have experience of working within travel, tourism or hospitality
- Demonstrate an intuitive approach to daily working practices
- Be proficient with the Microsoft Word and Excel
- Experience with Travel Studio and Zeacom would be beneficial
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Private Groups Travel Consultant Resume Examples & Samples
- Regional sales and service fulfilment of all Private Group departures in EMEA
- Fulfillments Management of all Private Group partner relationships and key EMEA accounts in conjunction with the GPS team in EMEA
- Identify opportunities and work with the GPS team and agency partners to capitalise on Private Group targets
- *APPLICANTS MUST HOLD APPROPRIATE CITIZENSHIP OR DOCUMENTS PERMITTING THEM TO RESIDE AND WORK IN THE UK***
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Travel Consultant Resume Examples & Samples
- Adhering to company service guidelines, sell and promote corporate negotiated contracts and preferred suppliers
- Promote and maintain excellent client relations by managing a prompt and accurate response, and positive telephone and service techniques
- Verify rates for best fares, corporate and preferred discounts and appropriate documentation
- Ensure consistency and adherence to processes and procedures by effective use of all computer systems and tools
- Research and solve problems related to reservations, and suggest improvements to services
- Use proper documentation for each call and email, and provide priority wait-listing, preferred seat selection, and upgrade management, as needed
- Make recommendations to clients, including efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
- Coordinate with Account Management, Finance teams, and other functions in Egencia
- May include additional responsibilities, e.g., customer service issue follow up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing
- Provide guidance to less experienced colleagues
- Participate and provide feedback during focus groups
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Group Travel Consultant Resume Examples & Samples
- Follow up on airline quotes provided to clients by travel consultant
- Assist in group bookings by calling airline group departments
- Monitor and send out email confirmations on car rentals and hotel bookings
- Familiarization with Anthony Travel Group Airline Benefits
- Additional duties i.e., answering phones, faxing, scanning, sending out airline tickets, and follow up notes and calls to clients
- Follow up on refunds due back to Anthony Travel from Airlines
- Negotiate and assist with bus quotes as needed
- Familiarization with Anthony Travel Preferred Bus and Hotel Programs
- Must be dependable, reliable and punctual
- Must have some GDS experience-SABRE experience preferred
- Assist with individual air quotes
- Reserve full size van rentals with major car rental companies
- Knowledge of and experience with SABRE
- Microsoft Office Suite
- Experience with international group air travel
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Specialized Travel Consultant Resume Examples & Samples
- Minimum 5+ years of Corporate Travel industry experience required/Internally 2+ years experience with high performance
- Minimum 2+ years of International expertise experience highly preferred
- High School Diploma/GED required. Bachelor Degree preferred
- Sabre GDS experience is required. Strong knowledge of international fare construction and airline routing principles including tax rates
- In depth knowledge of world geography including expedient, cost effective and preferred routing options
- Ability to serve multi cultural travelers and handle multiple clients
- Ability to handle multiple projects and prioritize tasks
- Professional written and verbal communication skills are required
- Previous experience working with VIP/high touch clients preferred
- Must be flexible to work within account's operating hours
- Normal hours of operation for this position are Monday - Friday between 8 AM - 6 PM CT*
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Travel Consultant Resume Examples & Samples
- Maintain current customer relations, and identify new customers/opportunities to grow the business and increase Bryte’s market share
- RE5 ( regulatory examination for Representatives in terms of the FAIS Act)
- Sales and marketing qualification with experience in the travel insurance trade will be added advantageous
- Sales and key account management
- Strong negotiaton skills on all levels
- Advanced Microsoft Office skills
- Self-starter and motivator ( self-management)
- Strategically orientated
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ANZ Online Travel Consultant Resume Examples & Samples
- Answering customer queries via phone and email and other future channels e.g. click to chat
- Provision of quotes via Online Tool and itineraries in a professional and timely manner
- Booking air, land and car hire experiences, producing tickets and other travel documents via GDS and Online tool
- Provision of advice and recommendations to Cardmembers to ensure they maximize their benefits
- Processing International and Domestic tickets; and dealing with amendments and cancellations
- Building relationships with internal and external stakeholders such as travel suppliers and other American Express business units and departments
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VIP Travel Consultant Resume Examples & Samples
- Interfaces with clients VIP employees and customers to build solid business relationships with them
- Selects suppliers for group travel in accordance with program’s travel, budget, preferred supplier, and discounting objectives, where applicable
- Provides concierge services relating to event tickets and attendance, including but not limited to locating and securing tickets (at a discounted price, where possible) and assisting with directions to the event or planning group transportation
- Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed
- Assists travelers with acquiring passport, passport renewals, and visa requirements
- Delivers travel documents to VIP’s homes or offices as required
- Performs daily and weekly reconciliation of sales generated at client location
- May perform daily and weekly reconciliation of sales generated
- Ensures optimum customer service through effective use of phone systems and positive communications techniques
- Must be able to work under the stress of and meet deadlines
- Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- Proficiency on Sabre GDS systems
- Knowledge of ticketing procedures for domestic and /or international airline, hotel and car rentals
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Travel Consultant Resume Examples & Samples
- Issue simple tickets
- Make seat assignments and request special meals
- Make fare quotation and build fare shell
- Follow up visa processing for customers
- Arrange non-air travel services such as rail/ferry/AEL tickets
- Handle hotel bookings (including those are not bookable in GDS)
- Hotel car transfer
- Urgent e-ticket link for amended reservations
- Makes travel arrangement to client related on air/hotel/car/rail/visa etc
- Minimum of 5-7 years in corporate travel
- Experience in servicing Banking client is prioritized
- Fluently Speaking in English, Mandarin
- Has great English written and verbal communication skills
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Travel Consultant, Senior Resume Examples & Samples
- 5+ years of travel consultant experience
- Apollo or Sabre Experience is a must
- TICO OPC Certified
- Demonstrates thorough knowledge of domestic, transborder and international travel destinations
- Experience with corporate car and hotel bookings
- Working knowledge of industry procedures for exchanges, Phase IVs and other ticket handling
- Knowledge of MSOffice
- Excellent communication skills, both verbal and written
- Shift work
- Must be able to work weekends
- Build complete accurate and detailed client files using Sabre to include Domestic, Transborder and International bookings
- Accurately complete changes to client files using Sabre and assist others as needed
- Updates and/or build passenger as well as company profiles
- Establishes and maintains a rapport with clients in order to ensure customer satisfaction
- Resolve moderately complex client service issues
- Manages time and workload effectively
- Searches for best fares and shows a good understanding of consolidator and net fares
- Ability to work from a home office environment
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Business Travel Consultant Resume Examples & Samples
- Manage travels of the participants of the 206 countries attending the 3rd Summer Edition of the Youth Olympic Games 2018
- Advice Teams Managers on Travels, Visa, Sports Equipment and Travel Policies
- Book, issue, revalidate individual, group tickets (including manual fares) with our suppliers including
- Negotiation, management of airlines group agreements, conditions and seats
- Commits to follow the Event's policies and rules
- Experience at least 5 years in the travel industry or similar position
- Proven ability to create international complex travel arrangement including group transportation
- Excellent communication skills (formal)
- Ability to handle multi-cultural clientele
- Working knowledge of a GDS mandatory - Galileo preferred
- Perfect command of MS Office with advanced Excel
- Autonomous and strongly organized with likes to take on challenges
- Group booking management an asset
- English fluent: formal written and verbal mandatory
- Spanish fluent: written and spoken an asset
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Travel Consultant Resume Examples & Samples
- Effective Customer Contact - Contribute to the achievement of Business Unit targets and product delivery by efficiently handling each contact and achieves call centre productivity targets and standards
- Deliver quality customer service
- Contribute to a positive, cohesive and high performance team and has proven sales aptitude and ability
- Demonstrate excellent knowledge across all relevant lines of business in product, system and procedures and contribute to continuous improvement efforts by identifying areas of improvement (personal or business) and suggesting solutions and recommendations
- Travel certificate/diploma, fares and ticketing Certificate 1 and 2 or Entry Certificate (Preferred)
- Knowledge of Amadeus/GDS/Calypso or similar
- Proven ability in target achievement
- Excellent communication and listening skills
- Microsoft Office skills and high level computer literacy
- Working knowledge of airfares construction
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Travel Consultant Resume Examples & Samples
- Excellent knowledge of geography and arithmetic
- Excellent interpersonal ability, telephone and customer service skills to be able to interact with internal and external clients in a professional manner
- Knowledge of Dnata Front Office system/Airline Reservation systems
- Proficient in MS Office applications i.e. word and excel
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Travel Consultant Resume Examples & Samples
- 25%
- 20%
- Bachelor’s degree or equivalent travel industry experience required. Hospitality or Event Management related degree a plus
- Proven record with strong customer service skills
- Must be very detail oriented and have strong problem solving skills to research and resolve customer inquiries with minimal supervision
- Professional oral communication, written communication, and effective listening skills to ensure the customers understand and are satisfied with their reservations
- Strong MS Office skills (Word, Excel, PowerPoint) along with the technical aptitude to learn new technology
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Travel Consultant Resume Examples & Samples
- Offering prompt, accurate and courteous service to clients
- Assist clients with reservations, transfers and changes
- Responding to client questions, concerns and billing inquiries with the highest degree of professionalism
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Junior Travel Consultant Resume Examples & Samples
- Minimum of Travel Diploma or Travel consultant experience
- Excellent verbal and written communication skills, bilingual French/English a must
- Mathematical skills such as understanding of percentages, commissions and mark ups
- Consistently offering low fare
- Marinating preferred supplier agreements
- Understands and promotes client & HRG preferred supplier programs
- Effectively uses all applicable HRG and bank technologies (AGI, CC6, Contact, Vault, Switchfly, etc)
- Remaining current on industry and organizational changes
- Proficient understanding of Sabre Vacations and other airline, supplier, industry web tools
- Performing other duties as assigned
- Able to work flexible hours, shift work and / or weekends and evenings may be required
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Intermediate Travel Consultant Resume Examples & Samples
- 2 plus years experience as a travel consultant
- Bilingualism an asset
- Call Centre experience an asset
- Online travel booking knowledge (eg. Westjet Airlines, Air Canada Airlines)
- Excellent knowledge of Canadian, USA & International Geography
- Good knowledge of Hotels and Car Rental companies
- Ability to work in a fast paced environment
- Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service
- Strong team player interacting effectively & professionally with co-workers
- Complete day to day travel consultant services
- Completing accurate client files
- Consistently meeting quality standards for call centre management
- Actively participating in training, product knowledge sessions and team meetings
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Travel Consultant Resume Examples & Samples
- Search and confirm travel reservations for the customer, offer suggestions and anticipate customer needs
- Understand and accurately apply client travel policy and requirements to each interaction
- Respond to requests accurately and considering customer service level agreements
- Consistently meet and sometimes exceed individual and team goals
- Adhere to BCD Travel policies and procedures to maintain quality control
- Provide the customer his/her undivided attention and apply BCD Travel communication guidelines to all interactions
- Provide assistance to team members as requested
- Minimum 3 years' experience in the business travel industry
- Solid working knowledge of the travel industry's policies, procedures and processes
- Knowledgeable of travel industry systems (i.e. Amadeus)
- Strong verbal and written communication skills in Finnish and English
- Bachelor's degree, ideally within a tourism-related field
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Travel Consultant Resume Examples & Samples
- Applying all BCD Travel processes in your activities
- Resolving or escalating customer complaints and general queries
- Building and maintaining relationships with travellers
- Managing the workflow and processes in line with SLA
81
Business Travel Consultant Resume Examples & Samples
- As an After Hour Services travel consultant you’ll be dealing with a range of inbound travel related issues which will involve the ability to be proactive and resolve issues as they arise. This will be in the form of a variety of travel arrangements, including booking flights, car hire, accommodation, ferries, insurance, foreign exchange
- You will need to successfully deliver a premium customer service on each and every call, providing all the care and dedication that our clients deserve. In return, you will receive a range of outstanding incentive benefits, as well as a wealth of training and career development opportunities with one of the best employers in the world
- Coaching, developing and mentoring new members of the team. This would include new hire, contractors, and new team members. Sharing knowledge and best practice and to assist team members in a timely manner
- Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travelers
- Prioritizing your workload effectively on an on-going basis
- Deliver expectations on individual/shared team goals and support all business Key Performance Indicators
- Proactively access Compas to check on and improve performance
- Take ownership and act in accordance with all GBT policies and procedures, e.g. accurately updating workday, e payroll, being familiar with company changes and communications. Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
- Use Correx as the primary ticketing tool, and all agents to take responsibility in ensuring necessary quality checks have been put in place to allow the Correx tool to work correctly for ticketing and invoicing. If tickets are rejected by Correx, and agent is unable to resolve the issue, or it is an urgent ticketing need, then the agent is take ownership and issues the ticket manually. This would include any relevant EMD’s. Agents to take responsibility to VOID tickets where necessary
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Rrw-travel Consultant Resume Examples & Samples
- Training is mandatory from July 31-August 25, paid, full time, Monday to Friday (8am-4pm) and includes a 2night/3day Whistler trip in the last week
- After training in August, hours will be Part Time (16-29 hours/week)
- Great job for students or those looking for a flexible position
- As employees of Whistler Blackcomb all employees receive an unlimited seasons pass for skiing/snowboarding at the top ranked resort in North America!
- Once training and probation completed, hourly wage is supplemented by monthly performance bonuses, when achieved
- Plan and book travel (lodging, activities, transportation) arrangements for clients from all over the world
- Apply sales skills on each call, showing commitment to increase revenues, promote sales initiatives and meet monthly targets, by effectively using up-selling and cross selling techniques
- Counsel clients on terms and conditions of travel or resort policies (ex. minimum stay, reservation policy and cancellations)
- Engage in first phase of problem resolution regarding client complaints
- Embrace coaching and training as an aid to meeting personal and company goals
- Participate in outbound calling projects as requested
- Follow up on sales leads with previous clients
- Report any discrepancies found on the intranet, related websites etc. to ensure accuracy and consistency of information
- Compose and process thank you letters, e-mail confirmations
- Participate in peer coaching
- Demonstrate our Core Values: Serve Others, Do Right, Drive Value, Do Good, Be Safe & Have Fun
- Minimum 1 year of sales experience. (Retail or similar)
- Excellent, professional written and verbal communication skills
- Strong interpersonal and active listening skills
- Ability to work well under pressure
- Ability to establish and maintain relationships with clients
- Team orientated with the capacity to be self-directed and driven
- Excellent accuracy and attention to detail
- Willingness and enthusiasm to learn and maintain knowledge of products
- Understand MS Office applications; especially Outlook and comfortable using computer systems
- Passion for and understanding of ski, resort and tourism industry
- The Call Center is located near Brentwood Mall Skytrain in Burnaby (Vancouver area) and open 365 days a year, weekends and holidays included
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Business Travel Consultant With Nordics Languages Resume Examples & Samples
- Danish/Swedish fluent: written and verbal
- Excellent communication skills and follow through required to advise clients of those requirements
- Results-driven
- Adaptable and motivated to learn
