Travel Team Leader Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the travel team leader job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  • Craft your perfect resume by picking job responsibilities written by professional recruiters

  • Pick from the thousands of curated job responsibilities used by the leading companies

  • Tailor your resume by selecting wording that best fits for each job you apply

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TK
T Krajcik
Tyson
Krajcik
191 Windler Isle
Chicago
IL
191 Windler Isle
Chicago
IL
Experience Experience
09/2015 – present
San Francisco, CA
Business Travel Team Leader
San Francisco, CA
Business Travel Team Leader
09/2015 – present
San Francisco, CA
Business Travel Team Leader
09/2015 – present
  • Provide coaching and development to ensure optimum efficiency of staff resources through effective delegation, regular training, 1 to 1s & PDR process
  • Be a positive role model to the team through leading by example
  • Liaise with other senior JPT staff to implement improvement to process/ systems, support consistency and pro-actively address opportunities / threats to service delivery
  • Conduct return to work interviews and manage team absence levels/records as well as contractual queries etc
  • Bringing the team to a higher level of operations while maintaining and improving the employee satisfaction of the team members through Leadership
  • Advising management on improvement matters for the performance of the team and take an active role in implementing new initiatives
  • Applying a personal and open approach to employees
02/2013 – 03/2015
Houston, TX
Travel Team Leader
Houston, TX
Travel Team Leader
02/2013 – 03/2015
Houston, TX
Travel Team Leader
02/2013 – 03/2015
  • An excellent track record in management of a team of business travel counselors / agents
  • Administer performance figures and manage real time issues to ensure travelers’ calls and emails are met in line with service level agreements; manage TSF/ESF on a daily basis, manage resources in an effective way
  • Lead and develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and formal appraisals. Track ongoing performance and observe / monitor individual results
  • An open and personal management style and be result and solution oriented
  • Promote exceptional customer service, meet performance goals and promote Team morale
  • Ensure accuracy and high quality of customer service through creative monitoring techniques, key metric analysis and driving high performance through effective coaching
  • The Team Leader is expected to maintain and drive positive results in employee, customer and shareholder satisfaction
Education Education
Bachelor’s Degree
Bachelor’s Degree
Northwestern University
Bachelor’s Degree
Create a Resume
1

Business Travel Team Leader Resume Examples & Samples

  • Lead a team of travel consultants to deliver a premium service to Mott MacDonald. This includes supporting the team by sharing your own knowledge, managing the team workload efficiently, according to business processes and that tasks are delegated/ prioritised as appropriate
  • Provide coaching and development to ensure optimum efficiency of staff resources through effective delegation, regular training, 1 to 1s & PDR process
  • Be a positive role model to the team through leading by example
  • Liaise with other senior JPT staff to implement improvement to process/ systems, support consistency and pro-actively address opportunities / threats to service delivery
  • Demonstrate enthusiasm and professionalism as a line manager, being an escalation point for the team to ensure customer requirement is met and / or expectation is managed
  • Support reservations workload as required; driving compliance to process by demonstrating best practice as a lead business travel consultant
  • Maximise productivity of team sales by selling preferred suppliers, working to process and ensuring accuracy
  • Communicate openly with the team to resolve issues as a group, using team meetings as appropriate and asserting own authority in own decision making
  • Approve (organise and report) team annual leave / overtime / absence etc., to ensure staff levels best support the business need
  • Conduct return to work interviews and manage team absence levels/records as well as contractual queries etc
  • Positive can-do attitude – able to react appropriately in a dynamic office environment
  • Driven to be the best, personally and for the business
  • Excellent inter-personal skills - an experienced line manager with proven ability to motivate individuals and a team
  • Highly organised and able to deliver results to deadlines, as well as leading and motivating others to do the same
  • Excellent communicator and listener - to build a confident and cohesive team unit which also operates seamlessly within the overall business objectives
  • Hard-working, reliable and professional outlook - to ensure a positive example is provided to others at all times
  • Strong travel industry background, in a business travel environment and with expertise using Sabre GDS software
  • Pro-active problem solver - independently drawing on own/ other’s expertise
  • Supportive and aligned with the business aims as defined and agreed by the board/ manager
2

Travel Team Leader Resume Examples & Samples

  • Bringing the team to a higher level of operations while maintaining and improving the employee satisfaction of the team members through Leadership
  • Administer performance figures and manage real time issues to ensure travelers’ calls and emails are met in line with service level agreements; manage TSF/ESF on a daily basis, manage resources in an effective way
  • Promote continuous process improvement: encourage team members to contribute to improvements; foster an environment where team members feel able and willing to offer ideas. Reduce non-core administrative tasks
  • Lead and develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and formal appraisals. Track ongoing performance and observe / monitor individual results
  • Advising management on improvement matters for the performance of the team and take an active role in implementing new initiatives
  • Applying a personal and open approach to employees
  • HBO+ education and extensive experience as a Team Leader
  • An excellent track record in management of a team of business travel counselors / agents
  • Relevant experience with the improvement of processes and procedures in the business travel process within a GDS environment including metrics and KPI’s
  • Experience in setting up and streamlining processes and procedures preferably within a structure of a GDS like Amadeus and Galileo
  • An open and personal management style and be result and solution oriented
  • Be willing and able to travel between locations as needed
  • Excellent communication and influencing/ facilitating skills in Dutch and English
  • Strong coaching and leadership skills
  • Technical and operational knowledge – excellent Microsoft Office skills
  • Be available to work on a full time basis
  • World class training and support
  • Great team spirit
  • A competitive benefits package including bonus and 13th month salary
3

Travel Team Leader Resume Examples & Samples

  • Strong ability to interact with client contacts at a meeting level and key contact level
  • Fluent English Required
  • Leadership of meeting management a plus
  • Knowledge of meeting sourcing and or planning as required by account portfolio
  • Knowledge of meeting industry
  • Program management system and meetings industry technology experience preferred
  • Understanding of and ability to effect win/win solutions
  • Prior successful experience in developing and maintaining key client and supplier relationships
  • Prior experience in effectively handle multiple projects/demands
  • Strong knowledge business financials, contracts and service levels
  • Proven aptitude for analytical skills required
  • CMP designation a plus
4

Travel Team Leader Resume Examples & Samples

  • Minimum 5+ years travel industry experience required; current corporate travel experience preferred
  • Minimum 2 years of demonstrated leadership/supervisory experience
  • Call center experience required
  • Strong Sabre GDS knowledge
  • Excellent coaching and development skills
  • Possess excellent change management skills and effectively apply in a fast paced, customer focused environment
  • Sound analytical/problem solving skills
  • Excellent written and verbal communication skills required
  • Ability to interface and develop strong relationships with both customers and employees