Travel Consultant Job Description

Travel Consultant Job Description

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Travel consultant provides travel assistance to staff in section for travel arrangements and entitlements based on the organization’s rules and policies.

Travel Consultant Duties & Responsibilities

To write an effective travel consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included travel consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Promote the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts
Strong knowledge of a GDS system (Sabre would be desirable)
To listen to our clients' requirements and ensure we find exactly the right holiday for them - personalising it with extensions and add-ons
Communicate, negotiate, and own the relationship with clients and suppliers through all levels of the client organization
Working to individual sales targets, you will be putting together bespoke tailor-made packages
You will also be liaising with travel agents, direct customers and industry partners
Dealing effectively and efficiently with any administrative queries
To exceed customer's expectations where possible
Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas)
Working mornings, evenings, weekends and bank holidays

Travel Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Consultant

List any licenses or certifications required by the position: IATA, CTC, TICO

Education for Travel Consultant

Typically a job would require a certain level of education.

Employers hiring for the travel consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Tourism, Education, Computer Science, Business, Software Engineering, Communication, Engineering, Business/Administration, Information Systems, International Education

Skills for Travel Consultant

Desired skills for travel consultant include:

Travel industry
State of the various travel industries supported
Procedures and processes
Policies
Travel industry systems
Sabre
General office PC-based programs
Fares and rules
MSOffice
Domestic

Desired experience for travel consultant includes:

Ideal candidates would have group travel experience, Microsoft product knowledge, experience with Excel, organizational skills, ability to multitask and attention to detail required
Work 8-5pm Eastern Time Monday through Friday
Minimum of 3-5 plus years' experience in the corporate travel management industry
5+ years of travel agent experience in Air, car and hotel bookings
Must be able to work independently collaboratively in a team environment
To be familiar with appropriate travel reservations and ticketing systems and productivity tools

Travel Consultant Examples

1

Travel Consultant Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of travel consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel consultant
  • Answer telephone enquiries and book reservations to the required standard, adhering to department policies, relating to credit facilities and written confirmations
  • Organize, coordinate, and host monthly calls with assigned TMC partners, including but not limited to detail on road map information, feature enhancement requests, and release note reviews
  • Create and maintain assigned TMC dashboard reports for review internally, and externally
  • Assist with ‘TMC Questions’ case inventory as needed
  • Promote, track, and report on the TMC Certification program
  • Provide educational webinars on a monthly basis
  • Host ad-hoc, in-person education sessions as needed by the TMC partner audience
  • Facilitate in-person training sessions once per quarter
  • Create and host monthly TMC User Group informational sessions via webinar on an every other month basis
  • Assist in the creation of the monthly TMC Partner Connect newsletter
Qualifications for travel consultant
  • Graduate preferred, experience in relevant role highly preferred
  • A great passion to serve premium customers
  • Ability to work independently while contributing to an environment where strong teamwork is required
  • Attention to detail with excellent time management and organisation skills
  • You will be rewarded with competitive benefits and unrivalled career prospects
  • Strong time management and organisational skills including multi-tasking and prioritising of workloads, the ability to follow through on commitments to both customers and to the organisation
2

Travel Consultant Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of travel consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for travel consultant
  • Completes other activities and duties as assigned by management
  • Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation
  • Reach monthly sales targets while driving exceptional customer service KPIs
  • Work with both speed and efficiency while consistently displaying compassion and care in every interaction
  • Handle any booking issues calmly and with empathy
  • Local execution of staying in touch with our past clients, and marketing initiatives such as Cruise Nights our company’s core promotions – One Day Sale, World Explorer Event
  • High end" educational experiences aligned to the needs of our premium customer base
  • Flexible working arrangements work free birthday
  • Ongoing training and support by a dedicated travel training team
  • Opportunity to work with premium clientele on a consistent basis, providing interesting and diverse travel requests
Qualifications for travel consultant
  • Minimum educational qualification required is Graduate
  • Demonstrate close attention to detail and be highly organised
  • Excellent problem solving skills able to research and use own initiative network of colleagues and suppliers to support service delivery and drive business improvement
  • Ability to work flexible hours if/when necessary
  • Strong time management and organisational skills including multi-tasking and prioritisation of workloads, the ability to follow through on commitments to both customers and to the organisation
  • Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
3

Travel Consultant Job Description

Job Description Example
Our company is looking to fill the role of travel consultant. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for travel consultant
  • Knowledge of domestic and international products and destinations (Additional training will be provided)
  • Penalty rates will apply for any weekend shifts
  • The ability to provide exceptional Customer Service
  • The ability to work towards targets including sales, land and sea mix, quality and customer satisfaction
  • Strong knowledge of premium products including hotels, cruising and tours
  • An ability to adapt communication styles to the audience, communicate confidently, accuracy and able to lead our members to the desired outcomes
  • A genuine passion about travel and service
  • Full working rights for Australia required
  • Ensure optimal executive level service through effective use of our Egencia tools while providing priority wait-listing, preferred seat selection, and upgrade management as needed
  • Recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services and upgrades
Qualifications for travel consultant
  • A love of sales and travel
  • Experience using a GDS system, preferably Amadeus
  • Superior selling skills & exceptional customer service skills are required
  • Flexible and energetic, with the ability to work independently in a team environment
  • Ability to navigate and use a variety of computer systems confidently with speed and efficiency
  • Enjoy being a part of a global team
4

Travel Consultant Job Description

Job Description Example
Our company is searching for experienced candidates for the position of travel consultant. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for travel consultant
  • Act as a customer liaison with contracted and preferred suppliers
  • Provide Executive clients with a positive experience utilizing analytical& strategic skill for a first call resolution
  • Follow-up on issues from A to Z
  • Positively contribute to the team environment
  • Minimum 5+ years as a Corporate Travel Consultant/Agent
  • 3+ years servicing International customers with emphasis on booking practices and theory either in a travel office or call center
  • Strong aptitude/understanding for booking highly complex multiple leg international itineraries
  • A demonstrated and highly professional attitude and personal presentation skills in all verbal and written communications
  • Capability to work from your home office
  • Solid technical skills, with the ability to assist and teach customers about our online booking tool
Qualifications for travel consultant
  • Minimum 1 year sales administrative experience
  • Be part of a slightly quirky, fun, close knit team!
  • Minimum 4+ years experience general Aviation knowledge or related area
  • Proven track record to make independent quick decisions while taking accountability for decisions and actions
  • Maintains polished demeanor with ability to influence appropriately while remaining calm in sometimes stressful situations
  • 1.5 years of experience in C&M
5

Travel Consultant Job Description

Job Description Example
Our company is growing rapidly and is hiring for a travel consultant. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for travel consultant
  • Assist the customer with their requirements and provide them with information on our various products
  • Obtain and maintain detailed knowledge of all current products (including rates, facilities, destinations, food & beverage )
  • Ensure all reservations are entered in the Travel Studio System
  • Maintain reservation files and ensure that all information is up to date and accurate
  • Identify and solve any problems that arise
  • Handle ad hoc enquiries ensuring that they are answered/actioned in an appropriate manner at all times
  • Book hotels and ground arrangements
  • Assist with the ticketing process
  • Prepare and process gift vouchers/certificates and booking forms
  • Process payment/credit cards, produce and send out invoices
Qualifications for travel consultant
  • Experience using a GDS system, preferably Amadeus, is desirable
  • Recent qualification in travel and tourism
  • Online travel booking knowledge (eg
  • Perform general administrative duties and any other ad-hoc duties as required
  • Must be able to pass a pre-employment drug screen and criminal background check
  • Must be able to work under the stress of and meet ticketing deadlines

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