Client Partner, Travel Job Description

Client Partner, Travel Job Description

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Client partner, travel provides actionable insights to teams by leveraging research data as well as other relevant data sources like Google Analytics, business data from internal databases etc.

Client Partner, Travel Duties & Responsibilities

To write an effective client partner, travel job description, begin by listing detailed duties, responsibilities and expectations. We have included client partner, travel job description templates that you can modify and use.

Sample responsibilities for this position include:

Responsible for Business Unit Development
Responsible for people Management
Manage global profit and loss (P&L) responsibility for a Fortune 500 account including revenue forecasting, budgeting and margin (OP) improvement
Accountable for driving sales and revenue growth for the account
Create and maintain 3-year account strategic plans including financial plans and go-to-market strategies that leverage global delivery capabilities, solutions and offerings that lead to growth of the services portfolios
Assist in managing or directly manage delivery team of customer care and/or digital transaction processing services for client
Ability to build relationships and work at very senior executive levels/ C-suite
Actively visit client offices, foster relationships, manage communications and regular monthly and quarterly business reviews, walk the halls of customer locations evaluating opportunities to grow our business with the client
Coordinate with account sales team with focus on winning new business within an account
Accountable for planning activities including conducting SWOT analysis, evaluating resource requirements, and planning for stakeholder engagement

Client Partner, Travel Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Client Partner, Travel

Typically a job would require a certain level of education.

Employers hiring for the client partner, travel job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Management, Leadership, Education, MBA, Business, Marketing, Military, Communications

Skills for Client Partner, Travel

Desired skills for client partner, travel include:

Industry and relevant global markets
MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects
Information Systems/Business Consulting Methodologies
Salesforce.com
Microsoft and Google productivity applications
Syndicated research and campaign performance metrics as sales tools

Desired experience for client partner, travel includes:

Responsible for developing and managing the strategic account plan
Design of multiple capability solution proposals
Improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm
Review operational results regularly and take necessary actions to meet and exceed contract service requirements, budgeted P&L, OP, and sales quotas
Manage client objectives within a partially matrixed model
Market Leadership

Client Partner, Travel Examples

1

Client Partner, Travel Job Description

Job Description Example
Our company is growing rapidly and is hiring for a client partner, travel. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for client partner, travel
  • Identify and qualify add-on opportunities
  • Identifying strategic initiatives that help Client’s business achieve their goals
  • Executes and manages the account plan
  • Building relationships and should be able to develop executive level relationships in particular
  • Overall customer satisfaction within Client organisation
  • Participates in reviews and provides educated and relevant perspectives
  • Responds to and delivers on client requests
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy
  • Engages the relevant internal teams for solutions
  • Understands IT delivery and Service lines
Qualifications for client partner, travel
  • Key participant of delivery governance
  • Manage account operations – these include commercial operations, process, coordination
  • Proven track record as a Business Development Manager in the Travel and Hospitality arena
  • Airline/travel industry experience can you expand this Terri?
  • Must have managed a portfolio of $10 to $15 million in revenue
  • Technology awareness – particularly project delivery
2

Client Partner, Travel Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of client partner, travel. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for client partner, travel
  • Analyze data trends and client performance to be able to put together business cases for clients to demonstrate the value of a more integrated set up or internal business cases for new product development
  • Design/execute strategic account plans that are distributed to the overall account v-team
  • Work closely with the Client Partner community to share best practices and learnings
  • Work cross-functionally with In-Market teams, Product Marketing, Product, Central operations to optimize our client efforts
  • Develop corporate-level brief that is inspiring with a clear call-to-action to come up with an idea that will address the client's need
  • Set project quality and performance standards
  • Support Project Management in analyzing the key issues and risks in the program and assess business impact
  • Accountable for ensuring that team are upholding the quality on all client deliverables set forth in the brief and that we are meeting our contractual obligations to the client on all fronts MSA and SOW level
  • Plays escalation role in driving toward our quarter close results leveraging relationships where need be to ensure we achieve expected outcomes
  • Takes ownership of monthly, quarterly and annual revenue targets aligned with business goals and ensure contractual arrangements which hit the company's profit targets
Qualifications for client partner, travel
  • Basic awareness of financial and contract management
  • Experience selling IT and BPO solutions and should have some experience in delivering IT services in an onsite-offshore model
  • Risk management and value realization
  • Technical experience and/or skills in Digital Solutions or Technical Packages used in the Travel and Hospitality industry
  • 12 years minimum experience in digital, transformation and technology
  • 3 years minimum experience in managing and growing a portfolio of 3-5M+, with some exposure to travel, education and government verticals
3

Client Partner, Travel Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of client partner, travel. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client partner, travel
  • Align with executives as a Strategic Trusted Advisor and assist in marketing/budgeting planning process
  • Stay abreast of client’s industry trends trends in the digitally enabled world
  • Understand the client’s culture, capabilities, team structure, decision-making process and take decisions to ensure success for the client
  • Drive succession planning, business development and client proposals
  • Driving strategic direction for clients and monitoring results and profitability
  • Supporting company financial goals by developing accounts and nurturing new relationships
  • Identifying potential business opportunities within the sector
  • Understand the client industry (Travel & Hospitality), environment, issues, and priorities
  • Lead and manage the account team
  • Optimize account P&L, growth, business mix, margin and client experience
Qualifications for client partner, travel
  • Experience in bringing together teams with multiple discipline representation (especially technology, creative, media and strategy)
  • 10-15 years of experience in a client partner /account management role
  • 5+ years of client executive experience with primary accountability for peer-level client relationships at the C levels
  • Hands on experience with multiple campaign lifecycles from business development to final delivery
  • Understanding of digital enterprise technology solutions
  • Degree or equivalent military experience
4

Client Partner, Travel Job Description

Job Description Example
Our company is growing rapidly and is looking for a client partner, travel. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for client partner, travel
  • Serve as the senior day-to-day point of contact for the client
  • Support and drive firm-wide go-to-market initiatives, as directed
  • Engage our Strategy and Digital teams in order to create a roadmap of solutions
  • Review, approve statements of work to ensure they are designed for success and in the context of the client (their capabilities, team, risk)
  • The Partner should be comfortable in groups/teams and be able to lead
  • As AEM you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development (Farming) for our SURE / Energy and Utilities
  • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client
  • Managing the account teams (account management and project management) to meet and exceed client expectations
  • Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions
  • The Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines
Qualifications for client partner, travel
  • 10+ years of experience in a similar commercially focused position with a minimum of 3 years of client executive the Senior Vice President level
  • Strong background in consulting and the Travel industry
  • Experience in both selling and delivering complex multi-million Euro solutions
  • Proven track record in developing client relationships at C-level
  • Bachelor’s Degree, or equivalent combination of education and experience, and a minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
  • Exposure to Salesforce and Google · Knowledge of Client context and client engagement guidelines including organizational sensitivities to consistently look for new solutions
5

Client Partner, Travel Job Description

Job Description Example
Our growing company is looking for a client partner, travel. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for client partner, travel
  • Own the client - proactively seek and create opportunities to establish a strong client relationship which leads to exceedingly high levels of retention and satisfaction
  • Work collaboratively with internal stakeholders and support teams to produce market-leading solutions and partnership proposals and reports in a timely manner
  • Meet, and exceed, services booking and revenue quotas
  • Proactively approach the market segment through active leadership in the education and/or nonprofit industry and community organizations
  • Create and approve statements of work to ensure they are designed for success and in the context of the client (their capabilities, team, risk)
  • Must bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions within the education and nonprofit vertical
  • Personnel Relationship building
  • The Client Partner develops and strengthens relationships with decision makers and influencers in the account
  • The Client Partner identifies opportunities of growth in the account and leads account strategy and planning
  • You will be responsible of mentoring and nurturing the next line of leadership in the account team
Qualifications for client partner, travel
  • Candidates must have a proven record of building and maintaining long-term relationships at senior (CXO and CXO-1) levels
  • Track-record of successfully farming business solutions and client management in Travel Services
  • Strong Business Development (Framing current accounts) / Relationship management / Account management is required
  • Strong Account Management experience where you have grown existing accounts
  • Track record of interacting and building relationship with C / C-1 level client contacts
  • Reasonable understanding of Global Delivery Model and IT service industry

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