Restaurant Operations Manager Resume Samples

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BS
B Schneider
Bria
Schneider
266 Eunice Cove
Dallas
TX
+1 (555) 596 1324
266 Eunice Cove
Dallas
TX
Phone
p +1 (555) 596 1324
Experience Experience
New York, NY
Restaurant Operations Manager
New York, NY
Luettgen and Sons
New York, NY
Restaurant Operations Manager
  • Ensure that overtime will only be accepted under extreme circumstances
  • Responsible for accurate accounting close out of special events for shifts
  • Confirm daily/shift labor hours for payroll using end of week labor report on the Labor Manager
  • Active participation throughout shift to maximize sales
  • Conduct daily or weekly service sales contests
  • Promote service that sells (using the book as a guideline)
  • All recap forms completed involving daily activity (hourly sales, cy sales, wait time) – turned into accounting in a timely manner
Detroit, MI
Ubereats, Restaurant Operations Manager
Detroit, MI
Quitzon Group
Detroit, MI
Ubereats, Restaurant Operations Manager
  • Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, etc. in such a way that they fuel, rather than act as a bottleneck, on growth
  • Product Design and Expansion Planning: Structure experiments and conduct analysis to grow basket size & usage, develop & optimize product mix, and dictate when we can expand geographically and temporally
  • Collecting and Acting on Feedback: Create processes and account management tools to stay in close communication with our business partners and incorporate feedback into process improvements on the ground
  • Collecting and Acting on Feedback:​ Create processes and tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground. Menu Design and Planning:​ Structure experiments and conduct analysis to grow basket size & usage, develop optimal restaurant mix
  • Process Scaling:​ Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, training, etc. in such a way that they fuel growth
  • Onboarding:​ Help restaurants get started on the UberEATS platform
  • Partner Relations:​ Build relationships, identify and dig into problem areas to help to solve issues for our partners
present
Detroit, MI
Ubereats Regional Restaurant Partnerships Operations Manager
Detroit, MI
Bernhard and Sons
present
Detroit, MI
Ubereats Regional Restaurant Partnerships Operations Manager
present
  • Build key components of regionalized account management org structure and implement effectively across the region
  • Lead the strategy and development of framework for tracking and measuring the effectiveness of regionalized Partnership Management activities and evolving segmentation approach
  • Collaborate cross-functionally to identify and build tools for Partnership Management across customer types
  • Subject matter expert on account management tactics for growth
  • Be a strategic thought partner to the Central Ops Leadership team and multiple General Managers in regard to restaurant partnerships and engagement
  • Flexibility to travel to markets across the US/CA region
  • Responsible for managing the labor cost of shift
Education Education
Bachelor’s Degree in Hospitality Management
Bachelor’s Degree in Hospitality Management
Georgetown University
Bachelor’s Degree in Hospitality Management
Skills Skills
  • Strong communication skills, able to influence others and lead change
  • Partner Relations: Build relationships, identify and dig into problem areas to help to solve issues for our partners
  • Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, etc. in such a way that they fuel, rather than act as a bottleneck, on growth
  • Menu Design and Expansion Planning: Structure experiments and conduct analysis to grow basket size & usage, develop optimal restaurant mix, and dictate when we can expand geographically and temporally
  • Collecting and Acting on Feedback. Create processes and account management tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground
  • Chief Food Officer: Test all food items to determine what makes it onto our platform; regularly dine on the best food in town!
  • Hustle: Take ownership of UberEATS growth in New York, do whatever it takes to get the job done, delight users and restaurant partners - we take NPS seriously!
  • Onboarding: Help restaurants get started on the UberEATS platform
  • Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, training, etc. in such a way that they fuel growth
  • Help restaurants get started on the UberEATS platform
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6 Restaurant Operations Manager resume templates

1

Restaurant Operations Manager Resume Examples & Samples

  • Ensure that overtime will only be accepted under extreme circumstances
  • Confirm daily/shift labor hours for payroll using end of week labor report on the Labor Manager
  • Active participation throughout shift to maximize sales
  • Conduct daily or weekly service sales contests
  • Promote service that sells (using the book as a guideline)
  • Communication (written/verbal)
  • Initiative
  • Manageability
  • WORKING KNOWLEDGE OF: Restaurant/music hall operations, computers (Windows environment: spreadsheets, databases, word processing), POS systems (Micros, Infogenesis)
  • SKILL IN: Decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, developmental skills, self development
  • ABILITY TO: Engage in positive interaction with staff & guests, prioritize, and motivate staff, problem solve, delegate, follow up, diffuse possibly volatile situations with tact
  • SPECIAL REQUIREMENTS (LICENSES, CERTIFICATES, PROFESSIONAL, ETC.) T.I.P.S certification or equivalent, High School diploma required, College preferred
2

Area Manager, Restaurant Operations Resume Examples & Samples

  • Supervise and manage multiple management teams
  • Drive operating profit goals and sales
  • Maintain or exceed budgeted profit margins by controlling cost of goods & variable labor
  • Communicate restaurant results with Senior Management while providing recommendations for improvement
  • Lead and support management team in training and coaching their staff for “Best in Class” service standards
  • Develop strategies that are in line with corporate objectives
  • Analyze financial reports to quickly identify and address trends and issues in all performance areas
  • Partner with Loss Prevention to ensure operating procedures are consistently followed and policies are adhered to
  • Directorial/managerial experience in multi-unit, high volume, quality chain or independent restaurant group
  • Minimum 5 years management & food industry experience with multiple large high volume food service operations
  • Must be available to work on weekends, holidays and nights
  • Strong customer service, interpersonal and organizational skills needed
  • Ability to develop organic growth and revenue plans (development and implementation of suggestive selling programs, etc.) with proven track record
  • Ability to work in a high paced and team centered work environment needed
3

Restaurant Operations Manager, Härth Resume Examples & Samples

  • Manage all operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Respond to guest inquiries and requests and resolve guest concerns in a timely, friendly and efficient manner
  • Initiate and implement up-selling techniques to promote beverage sales and services and to maximize overall revenue
4

Senior Restaurant Operations Manager National Pastime Sports Bar & Grille Resume Examples & Samples

  • High school diploma or GED; 5 years experience in the food and beverage, culinary, event management, or related professional area
  • Informs and/or updates peers and subordinates on relevant information in a timely manner
  • Works with the Chef and restaurant managers to develop promotions, food and wine pairings, menu items and presentations
5

Ubereats, Restaurant Operations Manager Resume Examples & Samples

  • 2­-5 years of Startup, Strategy Consulting, Sales and Trading/Banking, or other relevant background
  • Excellent Excel skills. Experience with Salesforce a plus
  • A process guru with a demonstrated track record of leading initiatives and projects at your organization that drive positive impact for your business
  • Passion for the on-­demand delivery space, and food delivery in particular
  • Ability to take initiative in a constantly-­changing work environment and adopt a generalist do­what­it­takes mindset
  • You embrace and love feedback. From our restaurants and our food rating systems to our day­to­day workstyle, Uber embraces feedback on all fronts
  • Startup (all­-hands­-on­-deck) approach
6

Manager Restaurant Operations Resume Examples & Samples

  • Ensures a maximum level of service and satisfaction throughout the property, in the area of Food and Beverage that is achieved and maintained
  • Sets goals and priorities for all the Food and Beverage Managers, providing guidance and assistance as needed
  • Assists Executive Director in reviewing food costs versus wage costs
  • Occasionally recommends menu changes and price changes to provide the hotel with a profit
  • Constantly assures that all restaurant policies and procedures are followed in order to provide outstanding service to all guests
  • Assists the Executive Director as a cost accountant, reviewing expenditures versus revenues as it relates to designated restaurant. Calculates the daily volume of business reports, prepares statements, and advises department heads concerned of their daily and weekly labor costs versus gross volume of business
  • Occasionally checks food prices to confirm and keep updated on market fluctuations
  • Develops systems for employee feedback, incentives programs, and participation in restaurant decisions
  • Schedules daily food service pre-shift meetings in order to update and ensure correct execution of restaurant policies and procedures
  • Occasionally develops marketing plans to obtain long and short-term goals
  • Frequently performs other job-related duties as assigned
  • Assists in coordinating all activities on property relating to recruitment, interviewing, testing, selection, orientation, transfers, promotions, and terminations, to ensure that they are carried out in accordance with established policies and procedures and Federal and State laws
  • Assists in maintaining Restaurant wine lists
  • Thorough knowledge of all aspects of Food & Beverage Operation with Quality Organizations
  • Thorough understanding of profit and loss management, marketing and management of Food & Beverage activities, especially fine dining room, catering and menu development
  • Knowledge and experience in the various points of sale systems and associated technology
7

Assistant Manager, Restaurant Operations Resume Examples & Samples

  • Meet or exceed weekly budgeted operational results to include cost of goods, variable labor, and safety. Adjust operations as necessary to meet expectations and drives business to exceed budgeted goals
  • Operational management/leadership experience with High Volume Quick Service (QSR) and/or Casual Dining (CSR) required
  • Minimum of 3+ years of Operational management/leadership experience with High Volume Quick Service (QSR) and/or Casual Dining (CSR) required managing a team of 30+ employees
  • Bachelor’s degree in hospitality management or business administration preferred/ or equivalent experience preferred
  • Training & Back of House experience a plus
  • Previous experience with food related Point of Service system (i.e. EATEC & Clarity)
  • Demonstrated ability to meet deadlines
8

Restaurant Operations Manager Resume Examples & Samples

  • Maintain daily operations by enforcing and ensuring compliance with policies and standard operating procedures; enforcing and guiding production, productivity, quality, and guest-service standards; assist in determining and implementing system improvements
  • Assist with restaurant financial objectives by adhering to annual forecasts and budgets; analyzing variances; initiating corrective actions; monitoring financial controls; assist with the development and implementation of strategies to increase average meal checks
  • Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiate improvements; build relationships with preferred guests
  • Assist with selection, training and development of all restaurant team members
  • Maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
  • Assist other restaurant and recreation outlets with day-to-day operational support and leadership as needed
  • Seek out opportunities to personally connect with individual guests, focusing on repeat and VIP guests, to ensure service exceeds expectations and guests receive special attention
  • High school diploma or equivalent required. Bachelor’s Degree in Restaurant Management or Sales & Marketing preferred
  • Minimum 1 year experience in Food & Beverage management required, preferably in a high volume restaurant or lounge. Experience in a full-service boutique or luxury hotel environment requiring in-depth interaction with guests preferred
  • Must be available to work daytime, evenings, late-night, weekends and holidays as business dictates
9

Ubereats Regional Restaurant Partnerships Operations Manager Resume Examples & Samples

  • Build key components of regionalized account management org structure and implement effectively across the region
  • Lead the strategy and development of framework for tracking and measuring the effectiveness of regionalized Partnership Management activities and evolving segmentation approach
  • Collaborate cross-functionally to identify and build tools for Partnership Management across customer types
  • Be a strategic thought partner to the Central Ops Leadership team and multiple General Managers in regard to restaurant partnerships and engagement
10

Restaurant Operations Manager Resume Examples & Samples

  • Supporting a team of associates
  • Liaising with the account management team and ensuring they have the right tools and infrastructure
  • 3+ years experience
  • Experience in a high growth consumer oriented startup a plus
  • Experience in working in a dynamic high-growth company