Restaurant Operations Manager Job Description
Restaurant operations manager
provides overall direction to Plant Operations and makes changes in work methods and equipment to maximize labor efficiency.
Restaurant Operations Manager Duties & Responsibilities
To write an effective restaurant operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included restaurant operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Enabling sales, support, and service teams to deliver world-class, differentiated customer service and merchant support through effective service operations planning, new process design, and existing process optimization
Conducting reviews and audits of existing standard operating procedures and lead optimization events such as Kaizens to improve and evolve service and support workflows
People Management-Use company approved selective hiring criteria to maintain a quality Crewmember roster
Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience
Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, brand identity and operational standards
Defining customer obsessed and partner aligned priorities for your team of program managers
Partnering with technology teams to drive roadmap and feature prioritization that reflects the highest priority customer needs
Providing structure, consistency, and operational excellence by leading long-term, structured programs through your PM team, such as our Sales and Operations Planning forecasting process
Hiring and developing a team of world-class program managers
Developing new program management methodologies that accelerate schedules and maximize constrained resources
Restaurant Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Restaurant Operations Manager
List any licenses or certifications required by the position: TIPS
Education for Restaurant Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the restaurant operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Management, Culinary, Food Service management, Sound, Supervision, Business, Restaurant Management
Skills for Restaurant Operations Manager
Desired skills for restaurant operations manager include:
Labor Laws
Equipment and operations standards
HMSHost policies and product
Quality
Service
Employee satisfaction
Marketing effectiveness
Basic business operations
Consumer satisfaction
All procedures and protocols to maximize brand/landlord/labor relations
Desired experience for restaurant operations manager includes:
Developing an org-wide culture of continuous improvement by launching train the trainer mechanisms such as a six sigma yellow belt certification program
5+ years of experience in team leadership or management
Business Management-Support the General Manager in managing food and labor costs to increase Restaurant profitability
Project Support- Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and initiatives
Ability to manage basic tasks
Support the development of Training projects in line with and to support the achievement of the business strategy and KPI
Restaurant Operations Manager Examples
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Restaurant Operations Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a restaurant operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for restaurant operations manager
- Analyse and review training statistics to identify trends to ensure attention can be directed to key issues and reported to the Director of Operations
- Complete an annual Operational Learning and Development needs analysis to ensure that the training needs of the business are identified
- Produce an annual training plan for the assigned restaurants to ensure that identified training needs are met in a structured and systematic manner
- Manage the development of adhoc Operational training programs as required by the business
- Manage the Facilitation of Learning and Development training initiatives where required
- Manage the requirements for health and safety training across all outlets and ensure that all outlets are fully up to date on municipality requirements
- Manage and maintain all Learning and Development records and trackers
- Manage the Welcome and Induction programme to ensure that all new joiners are set up for success
- Support the Operations Managers, Executive Development Chefs and Brand Chefs with local training needs as required
- Support and work closely with the Noodle House brand development and brand training chef to ensure the design, implementation and evaluation of all training initiatives
Qualifications for restaurant operations manager
- Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objective for the programme and reported as appropriate
- Manage the Mystery Guest and Guest Feedback programs to identify development and training areas for improvement
- Maintain close links with and participate in operational/departmental meetings to gain appreciation of the businesses training needs and adjust accordingly to individual outlet where required
- Manage the management trainee and internship programmes to ensure they are effective and the colleagues are fully supported
- Develop a training toolkit based on the operational needs (geographically, concept … )
- Support in pre-opening /partnership of a new outlets as assigned by the Director of Operations
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Restaurant Operations Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of restaurant operations manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for restaurant operations manager
- Will provide effective JIRA backlog management working with business analysts to ensure on time delivery of Pizza Hut technical ventures product(s)
- Will provide 2nd Level backlog prioritization (After regional lead prioritization)
- Liaise/prioritize with regional project managers on franchise engagement, the International rollout process (developing, refining and following up)
- Support and operationalize the international field and above store training processes and materials
- Analyze and review training statistics to identify trends to ensure attention can be directed to key issues and reported to the Director of Operations
- Manage the Welcome and Induction program to ensure that all new joiners are set up for success
- Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objective for the program and reported as appropriate
- Manage the management trainee and internship programs to ensure they are effective and the colleagues are fully supported
- Ensuring restaurant managers maintain acceptable staffing levels in all departments to build sales and improve profitability
- Drive performance and sales levels improvements for all restaurants
Qualifications for restaurant operations manager
- Minimum 1 year experience in Food & Beverage management required, preferably in a high volume restaurant or lounge
- Experience as a Regional General Manager, Area Coach or above required
- Experience in liaising with franchisees in multiple business units is ideal
- Ability to liaise with multiple stakeholders
- Computer/IT qualification ideal
- State of Nevada Food Handlers Certification & Responsible Alcohol Awareness Training Certification or Equivalent
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Restaurant Operations Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of restaurant operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for restaurant operations manager
- Implement practices and procedures and consistently review operational standards with the aim of always improving speed and service quality
- Schedule staff hours and assign tasks for service
- Educate FOH personnel in product awareness and cultivate long term service knowledge
- Monitor Floor Supervisors and Assist with all service related activities
- Monitor and assist with floor service ensuring guest expectations are always exceeded
- Establish budgets for all restaurants in alignment with region and company goals
- Producing and maintaining an effective and measurable succession plan for all levels within their area, including management, key hourly team members and shift leaders
- Teaching, coaching, leading and developing General Managers and the entire restaurant management team
- Ensuring new company initiatives are supported and communicated clearly to all managers and team members
- Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis
Qualifications for restaurant operations manager
- A passionate, supportive team that is building a business from the ground up while simultaneously learning, growing and experimenting
- A fast paced, start-up like environment where agile/scrum development is embraced and innovation is encouraged
- Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience
- The ability to apply operational experience and knowledge to the account management space, both a strategic and executional
- Identify causes of daily operational issues symptoms, diagnose and cure
- Strong skill set in managing corporate accounts, with prior experience coordinating and leading high level meetings
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Restaurant Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a restaurant operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for restaurant operations manager
- Promoting and protecting O’Charley’s Brand Absolutes
- Ensure market is showing continuous improvement in driving performance and utilizing performance management skills
- Diagnose and help troubleshoot business opportunities
- Drive your team in the areas of new product introductions and promotional programs
- Develops productive local Client Relationships
- Lead or assist in the creation of enablement content for our global sales team
- Leads and oversees the various numbers of restaurants and bars to deliver our creative vision of excellence
- Supports and leads restaurant GM’s to success, financially in personal development goals
- Plans, and manages restaurant openings
- Leads special projects as requested by the Jumeriah Restaurant Group’s General Manager / Director of Operations
Qualifications for restaurant operations manager
- History of using data to back up insights provided to accounts
- 2-5 years working with corporate clients/accounts
- Prior history of owning and delivering on projects
- Must be able to speak, read, write, understand and conduct two way communications in English
- Must be able to perform basic business mathematical computations
- Must be able to meet the specific requirements for alcohol and food handling which may require licensing or certification
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Restaurant Operations Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a restaurant operations manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for restaurant operations manager
- Assures restaurant GM’s / Managers and business owners have full authority, support, autonomy and the tools to deliver results as set out in KPI’s
- Ensures execution is always in line with company guidelines
- Identifies market changes and trends driving improvements and efficiencies
- Coordinates with colleagues on Group Level, keeps all abreast of challenges and opportunities and strongly supports the drive of the Jumeirah restaurant Group to deliver remarkable results
- Reviews workforce and competence level of colleagues ensuring sufficient capability for the operation to meet the needs of customers and Brands
- Create and manage financial modeling and reporting tools for various functional areas
- Compare and analyze financial and other operating results against established plans and targets
- Analyze financial impact of marketing and operations initiatives
- Create and distribute routine ad hoc reports and analyses
- Communicate results via presentations to the executive team
Qualifications for restaurant operations manager
- Excellent interpersonal, communication, and listening skills including verbal and written communications
- Ability to interact positively and professionally with people at all levels, both internally and externally
- Ability to select, coach, develop, and retain strong management teams
- Health, Dental, Vision & Disability Insurance • 401k • Paid Vacation
- Top Training & Development Program • Career Growth Opportunities
- Industry experience preferred in the retail industry