Cafe Manager Resume Samples

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J Ernser

Jovan

Ernser

6112 Bechtelar Terrace

Phoenix

+1 (555) 504 3263

6112 Bechtelar Terrace

Phoenix

Phone

p +1 (555) 504 3263

Experience Experience

Houston, TX

Cafe Manager

Houston, TX

Murray-Kuvalis

Houston, TX

Cafe Manager

Ensure bar operations, procedures and best practices are being adhered to for stock management, payment management, loss prevention and bar operations
Manage performance reviews for all employees; coach and develop the team for growth and succession planning
Works with other department managers and Chef team to effectively deliver results
In collaboration with Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws
Develop and lead a retail sales team to provide customer service at the highest level in all areas
Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets
Evaluate store’s performance weekly, monthly and YTD and achieve set targets and KPIs

Philadelphia, PA

Cafe General Manager

Philadelphia, PA

Hane-Robel

Philadelphia, PA

Cafe General Manager

General Manager, Food & Beverage Manager, Assistant Manager, Deputy Manager or similar
Previously a Cafe Manager, F&B Manager, Assistant Manager, Catering Manager etc
Cafe Manager, F&B Manager, Asst.Manager, Catering Manager, etc
Work directly for our Area Manager of the Year (2016)
Track record of developing successful hospitality teams
Reporting to one of our Operations Manager
Really own & take charge of your P&L to improve your Cafe

present

Houston, TX

Cafe Alfresco Manager

Houston, TX

Klocko-Terry

present

Houston, TX

Cafe Alfresco Manager

present

Maintain proper staffing levels through efficient hiring of new Team Members
Increase revenue through training and use of financial reports to ensure upselling of product
Computer knowledge, including Microsoft Excel, Word, Outlook
Decrease costs through effective scheduling and management of waste
Proficiently operate POS systems, Stratton-Warren inventory system, as well as office computer systems including Microsoft Excel, Word, Outlook, etc
Communicate and interact with food shift supervisors and Team Members
Prepare work schedules of Team Members and delegate work and station assignments

Education Education

Bachelor’s Degree in Product Knowledge

Northern Illinois University

Bachelor’s Degree in Product Knowledge

Skills Skills

Strong leadership skills, with the ability to coach and mentor others
Strong ability to multi task
Strong leadership skills with ability to coach, mentor, train and develop staff
Knowledge and appreciation of quick-serve counter service in an upscale environment
Assure product delivered to customers is of optimum quality and in-stock conditions are maintained
Ability to manage resources to ensure that established service levels are achieved at all times
Ensure highest level of quality and presentation in products and services
Working knowledge of property management systems
Knowledge and appreciation of a la carte restaurant service
Ability to manage effectively in a fast-paced environment

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11 Cafe Manager resume templates

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Café Manager, Chicago Resume Examples & Samples

Gain a strong understanding of TOMS vision, mission and core values with the ability to utilize them on a daily basis
Full understanding of steaming methods for espresso drinks
Cash handling and counting down registers including tips
Continually provide quality beverages for all customers
Establish, maintain and train proper cleaning and servicing for all café equipment
Maintain a clean and organized café
Work with all café vendors and manager in ensuring invoicing and payment procedures are followed
Minimum of 3 years of prior café management and/or lead barista experience
Experience in working with Café POS systems
Confident in working with Microsoft Office and web based POS systems
Ability to service and maintain café equipment and/or ensure proper procedures for service are followed within warranty and best practice guidelines

Assistant Manager, Moe s Cafe Resume Examples & Samples

Execution of special events
Coordination and follow up on catering orders and delivery orders
Staff scheduling
Preparation of menu postings
Assistance in hiring and training of FOH staff
Updating and management of P.O.S. system
Performing cash out procedures and safe reconciliation
Placement of money orders
Other tasks/ projects, as assigned
Ideal candidate will have 2+ years of dining/hotel experience and possess strong hospitality skills
Must be proficient in MS Office and have strong written and verbal skills
Must possess cash handling skills
Familiarity with touch screen P.O.S System is preferred

Cafe Operations Business Manager Resume Examples & Samples

Serve as project lead and development manager on new programs
Develop or modify new Home Office operational systems such as signage, pricing, internal communications, promotional and marketing tracking systems with a focus on revenue and profitability increases
Capture project scope, goals, budget, and deliverables in collaboration with stakeholders
Using the appropriate tools, develop project timeline, milestones, and associated deliverables and communications
Ensure project objectives are understood and met; manage issues that arise during the course of a project
Conduct post-completion project review and create recommendations for future projects
Build strong relationships with other departments to resolve any technical challenges of the business
Review store procedures and communications to ensure alignment with group’s strategy
Review store processes and recommend revisions to ensure accuracy and reduce workload
Participate in the Store Operations/Systems User Group and Digital Sales User Group
Visit stores to evaluate success of previous projects and to plan new tactics for future projects

Field Café Operations Manager Resume Examples & Samples

Ensures the operational consistency and standardization of Café initiatives in order to meet or exceed Financial goals
Analyzes financial results, providing feedback and coaching to store management on processes and procedures
Conducts visits to ensure café operations strategies are executed, compliance standards are met, and the four core service principles of the Café are demonstrated: provide timely and friendly Café service, upsell, maintain product presentation standards and maintain Café cleanliness
Participates in the selection and development of café managers and café trainers; helps to train managers and leads as necessary in all aspects of café operations
Supports all new store openings and remodels, providing training to ensure execution of the four core service principles of the café
Supports the execution of company recognition programs to promote ideas, motivate and provide positive recognition to team members
Complies at all times with the Standards, Policies and Code of Business Conduct and Ethics set out in the Bookseller Handbook

Cafe Marketing Manager Resume Examples & Samples

Develop relationships with all Café vendors
Become educated with their products
Educate the vendor about Barnes & Noble
Develop Marketing plans
Create Café programs with promotional support and signage for both product introductions and limited time promotions
Manage annual Marketing calendar to summarize all Café and Café gift promotions
Track financials of LTOs and promotions
Act as a liaision for department to company when communicating our monthly Marketing plans
Build relationship with Reader’s Advantage group by planning monthly/quarterly café/ RA promotions
Work with vendors to fund promotional materials securing funds and executing programs
Place the forecasts and orders for quarterly retail coffees
Manage the introduction of quarterly beverage focus by working with VP of Café Operations to solidify all details, communication, auto-shipments, operational updates, etc
Maintain plan-o-grams for in-store fixtures
Write all quarterly promotions for store planner
Work closely with TROT Marketing department and our Advertising department on quarterly sign creative
Maintain updates for Café section of Visual Merchandising Manual
Coordinate and manage photo shoots
Work with corporate advertising department on a daily basis to coordinate creative and production of all signs, particularly those signs that are shipped in the monthly sign package
Manage approval process for presenting vendor-created signs to all appropriate parties
Work with Medallion and Café vendors to coordinate delivery of all materials in a timely basis to the stores
Write all copy for directives that accompany photos
Plan and coordinate information/product for yearly inclusion of Café in the Barnes & Noble Holiday Video
Coordinate and write communications to stores
Work with Medallion and Café Vendors to coordinate delivery of all materials in a timely basis to the stores
Reply and react to questions and concerns from store personnel
Travel as necessary to attend meetings, conferences, training, photo shoots
Bachelor's Degree in Marketing or related field
2-5 years experience in Marketing
Proficiency in Microsoft Office (Word, Excel, and PowerPoint)

Cafe Manager Resume Examples & Samples

BA/BS preferred, in related field
Culinary experience a plus
Conversational Spanish a plus
Ability to manage resources to ensure that established service levels are achieved at all times

I Cafe Account Manager Resume Examples & Samples

Drive all NVIDIA products sales out thru i-cafe market at center China
Co-work/manage/provide strategy with local sales team win all i-cafes with GeForce GTX
I-cafe funnels/activities manage and update weekly basis
Drive effective marketing programs and promotions thru i-cafe SI/partners to keep/growth MSS@i-cafe
Build good relationship with eco-system players and co-work with internal teams to achieve the goal

Life Cafe Assistant Manager Resume Examples & Samples

Uphold the LifeCafé commitment which promises a menu that is good for you and delicious with service that is friendly and fast
Ensure safety, cleanliness, and security awareness standards are emphasized, practiced, and inspected
Demonstrate a positive attitude, energetic personality, and strong work ethic
Comfortable working a flexible rotating schedule

Asst Manager Terrace Cafe Resume Examples & Samples

Ensures that all restaurant & In Room Dining policies and procedures are followed in order to provide outstanding service to all guests
Perform all subordinate functions including Hostess, Food Server, Bus person, Food Runner, Room Service Server
Maintains records of employee’s performance and dining room food and labor costs
Develops systems for employee feedback, incentive programs, and participation in restaurant decisions
Responsible for daily team update meetings, as well as, administering regular staff training meetings
Ensures guest satisfaction by touching every table and monitoring In Room Dining delivery guest satisfaction
Handles guest complaints and ensures all guest needs/special requests are met
Possesses the ability to maintain and improve an effective amenity menu
Monitor and maintain cleanliness and working condition of departmental equipment, supplies and work areas
Ability to focus attention to details

Cafe Swiss Manager Resume Examples & Samples

Assures that standards of quality and procedures established for the Food & Beverage Department are understood and implemented in all food and beverage outlets and departments
Act as a positive, contributing member within the hotel’s management - encouraging communication, cooperation and assistance among all staff
Insure that, high standards of professional conduct and ethics are adhered to by yourself and your staff in dealing with colleagues. employees, customers, vendors, contractors and the community in which the hotel is located
Performs other duties assigned by his/her supervisor
2 years working experience with international brand hotel

Assistant Foods Manager / Southwest Cafe-r Resume Examples & Samples

Knowledge of cash handling and related equipment used in cash handling (cash registers, calculators, etc.)
Knowledge of personnel control and personnel record keeping
Physically able to perform and carry out all tasks normal to a large food service unit
Knowledge of recipes
Knowledge of kitchen equipment and related utensils and the maintenance and upkeep of same
Ability to understand and control food and labor costs
At least three years of full time supervisory experience in a restaurant
A diploma from a culinary arts program may be substituted for the required experience

Cafe Manager Resume Examples & Samples

Ensure compliance: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard operating Procedures. Ensure that all food handling processes are followed at all times along with kitchen safety standards. Perform daily inspections of product and service. Monitor cashier banks and ensure proper cash handling practices are followed. Oversee the proper entering and coding of all invoices and inventory information when food items are received. (15% time)
Understanding of resort financials
Ability to accurately follow instructions, both verbally and written

Cafe Manager Resume Examples & Samples

Bachelor’s degree in Culinary Arts or relevant field of study preferred
Culinary courses or degrees preferred
Obtain State of Texas Certified Food Safety Manager (CFSM) Certificate and maintain current certifications
5+ years of managing a cafeteria or quality food preparation, cooking and serving food to large groups
Budget experience preferred
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical demands and requirements include

Cafe Manager Resume Examples & Samples

Lead the Café team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
Lead by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved
Recommends short and long term changes through feedback, daily reports and proposals
Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day. Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork
Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information
Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity
Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001)

Cafe General Manager Resume Examples & Samples

Leading a Cafe team of 12 in Hastings within the Tesco Store
Drive all Cafe operations ensuring you are leading, training and recruiting the best Cafe team
Full ownership and accountability for the guest experience, P&L and team development
Making every penny count by driving sales and controlling costs
Managing your KPI’s
Reporting to one of our Operations Manager
General Manager, Food & Beverage Manager, Assistant Manager, Deputy Manager or similar
Passionate about people - you take time to develop your team
Lives & breathes guest service - puts the guest at the heart of everything
Takes centre stage and owns the show, makes decisions that drive your business forward
Proven track record of delivering great results through teams
Recently operated in a branded business

Small Business Cafe Manager Resume Examples & Samples

Directly oversees Small Business CAFE department underwriters and other assigned staff on a daily basis
Ensures small business credit matrices are implemented, tested, and monitored in the Loan Origination System (LOS), in alignment with the Bank’s credit policies and desired credit quality results that will serve the needs of the Consumer Bank customers and associates to maximize efficiency, consistency, and quality of work product
Small Business Portfolio oversight via reporting and diagnostics, some of which will be created by this team
Ensures interface with Credit Quality for the small business loan approval process, as well as presents proposed loan products and parameters
Contributes to small business credit training and portfolio service functions, as needed, to support the Bank’s credit quality and growth goals
Manager will be required to oversee departmental offices in multiple locations, servicing assigned small business loan functions across the Umpqua footprint. Assists in the development of small business strategies, policies, and procedures to optimize the various credit and support functions based on Umpqua’s existing portfolio and footprint, and provides a scalable credit and support function to support anticipated Umpqua growth
Close interaction with Consumer Banking team and other key interdependent department heads
Participates in various credit related projects bank-wide, including participating on teams assigned for due diligence, acquisition, and assimilation activities of potential merger and acquisition targets. Manager may contribute to the authorship and promulgation of new credit related policies, guidelines, and procedures related to small business lending. Ensures accuracy of the development and oversight of the small business loan quality reports for the Bank’s Board of Directors and Executive Management
Ensures assigned credit authorities in the Small Business CAFE are adhered to by the underwriting staff, exercising credit authorities as delegated from time to time by the Chief Credit Officer. Approves and/or recommends all Credit Actions for assigned business units. Participates as the lead for small business, represents the Bank with regulatory examiners during annual Safety and Soundness Exams, and ensures required action items for the small business area are completed
Demonstrates compliance with all Bank regulations for assigned job functions that apply to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes and ensures CAFE teams do the same. Follows all Bank policies and procedures and compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Responsible for other duties as assigned
Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."

Cafe Manager Resume Examples & Samples

Leadership:Leverage Lifeworks/Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees. Ensure individual and team performance meets objectives, Peet's standards and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations
Client Relationship:Maintain effective client and customer rapport for mutually beneficial business relationships. Identify client needs and communicate operational progress. Demonstrate excellent customer service using Aramark's standard service model and Lifeworks Inspired Service standards
Identify mistakes in the preparation and service of Peet's Coffee recipes and other food items
Implement improved quality control procedures
HAACP & ServSafe preferred
Coffee bar experience preferred

Assistant Manager Terrace Cafe Resume Examples & Samples

Assists the Restaurant Manager in reviewing expenditures versus revenues as it relates to designated dining facilities
Develops marketing plans to obtain long and short-term goals
Maintains communication within Casino Marketing, Special Events and Guest Services to ensure all amenity deliveries completed within requested time and guest expectations are exceeded
Prepare and submit daily/weekly payroll and tip distribution records
Ability to motivate service staff and maintain a cohesive team
Ability to direct performance of service staff and follow up with corrections where needed
High volume restaurant/hospitality management or supervisory experience required

Cafe General Manager Resume Examples & Samples

Work directly for our Area Manager of the Year (2016)
Operating a Cafe with a team of 10 inside the Prescot Tesco Extra
This is your cafe, so you drive all Cafe operations
Lead, train & recruit the best Cafe team
Full ownership for the guest experience inside your cafe
Really own your P&L and use it to improve your cafe
Make every penny count, drive sales & control costs
Manage your KPI’s
Cafe Manager, F&B Manager, Asst.Manager, Catering Manager, etc
Track record of developing successful hospitality teams
Puts the guest at the heart of every decision
Takes ownership & makes decisions that grow your business
Worked in Cafes, Quick Service Restaurants, Food Service, Pubs, etc
Evidence of delivering great results
Thrives in a branded business

Cafe Third Key Manager Resume Examples & Samples

Contribute to the maintenance of the Bar appearance according to company policy; (clean well-ordered, correct equipment, properly presented, fully stocked bar with all supplies)
Welcome Bar clientele and identify their needs; advising on Nespresso products and services
Assist with inventory counts and reporting stock deficiencies to Bar Manager and Assistant Manager
Work with Bar Management to develop a schedule for staff to assist in Boutique daily task responsibilities
Assist with training of new employees on POS system, Coffee, Machines and Opening and Closing tasks
Ensure a safe work environment reporting all incidents/hazards to appropriate business partners
Comply with all Bar policies and procedures; ensuring all cash management procedures are properly followed
Build and maintain good communication with all members of corporate offices, mall offices and other partner stores
Continuously inspire staff to provide an exceptional customer experience and meet all productivity goals
Ensure uniform standards are reflective of the brand image and adhered to at all times
Comply with all applicable State and Federal Employment laws and guidelines

Assistant Cafe Manager Resume Examples & Samples

Network, recruit, and hire top quality store employees
Assist in managing performance reviews for all employees; assist in coaching and developing the team for growth and succession planning
In collaboration with Café Manager and Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws
Ensure bar operations, procedures and best practices are being adhered to for stock management, payment management, loss prevention and bar operations
Act as a key liaison between store and the corporate retail team
Adhere to Nestle Safety Health and Environmental and Food Safety Policy and Procedures and execute any corrective and preventative actions assigned
Act as the Quality Coach and promote a safety conscious culture within the café
Evaluate store’s performance weekly, monthly and YTD and achieve set targets and KPIs
Review store P&L with Café Manager and Area Manager/District Manager to reduce costs and identify efficiencies
Utilize Manager on Duty Programs to drive sales and meet set sales goals
Act as an enthusiastic ambassador for the Nespresso brand and respond to customer complaints as necessary

Cafe Third Key Manager Resume Examples & Samples

Ensure Visual Merchandising programs are executed and adheres to Nestle Nespresso standards
Ensure Nestle Nespresso service standards are being met
Ensure that Nestle Nespresso Safety standards are being met
Respond appropriately to customer complaints
Execute events to help build the Nespresso brand
Carry out sales of Nespresso food and drinks
Contribute to achieve individual and boutique targets by the conversion of Bar customers into Club Members
Assist in the training and coaching of all the Café staff
Act as a key liaison between store management and the store team
Ensure IT systems function correctly and communicate appropriately when they do not
Adhere to Nestle Safety Heath and Environmental and Food Safety Policy and Procedures
Collaborate with the Quality Coach to ensure full safety compliance
Ensure that the boutique operations are compliant with all Federal, State and City Laws
Ensure the compliance of the correct opening/closing boutique procesdures
Assist in networking and recruiting quality talent
Support timely execution of company procedures for new hire onboarding
Support the training and provide ongoing feedback and coaching through the Manager on Duty program
Abide by schedule requirements including rest and meal periods for hourly employees, and respecting municipal, state, and federal laws in addition to Nestle Nespresso work rules
In collaboration with the Café Management team, provide coaching to employees regarding personnel practices, policy and employments laws and operational practices
Evalutae store’s performance weekly, monthly and YTD
Achieve set targets and KPI’s by providing sales leadership to store teams to inspire and enable them to meet and exceed daily, weekly, monthly sales goals

Cafe Manager Resume Examples & Samples

Manage performance reviews for all employees; coach and develop the team for growth and succession planning
Ensure timely execution of company procedures for new hire onboarding
Abide by schedule requirements as set by Nestle Nespresso and respecting municipal, state and federal laws
In collaboration with Human Resources provide advice and counsel to managers regarding personnel practices, policy and employment laws
Ensure IT systems function correctly
Review store P&L with Area/District Manager to reduce costs and identify efficiencies
Ensure Visual Merchandising programs are executed and all stores adhere to Nespresso standards for merchandising and product presentation
Execute events to build the Nespresso brand

Cafe Alfresco Manager Resume Examples & Samples

Operate the restaurant in accordance with the Resort’s mission statement, “We will create every player’s paradise here at Atlantis.”
Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures
Understand financial reports and apply the information in a timely and practical fashion so as to improve the operation
Implement and insure prompt and courteous service to our guests in compliance with standards set forth by the Atlantis and the Food & Beverage Director
Maintain proper staffing levels through efficient hiring of new Team Members
Monitor the Team Members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline
Prepare work schedules of Team Members and delegate work and station assignments
Prepare Team Member performance evaluations and disciplinary notices
Circulate through restaurant and coordinate activities of Team Member’s to provide efficient and courteous service to our guests
Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations
Greet and communicate with guests in a friendly and courteous manner
Resolve guest complaints and issues
Know, understand, follow, and enforce all company and departmental policies and procedures
Communicate and interact with food shift supervisors and Team Members
Proficiently operate POS systems, Stratton-Warren inventory system, as well as office computer systems including Microsoft Excel, Word, Outlook, etc
Facilitate all aspects of repairs and maintenance
Keep documentation through proper email systems
Decrease costs through effective scheduling and management of waste
Increase revenue through training and use of financial reports to ensure upselling of product
Create new ideas and implement these ideas
Readily identify and implement more efficient methods of operation
3 to 5 years high volume restaurant supervision or management preferred
Ability to obtain an Alcohol Awareness Certification
Ability to obtain a Food Safety Certification
Knowledge of beer, wine, and alcohol
Knowledge in use of POS systems
Computer knowledge, including Microsoft Excel, Word, Outlook
Professional appearance in dress and manner
Establishes concrete performance standards for both Team Members and room management
Provides adequate structure, direction, and feedback to Team Members and room management
Successfully identifies, analyzes, and solves problems
Works well with guests and staff by maintaining a positive and approachable attitude
Adheres and implements all safety and security policies and procedures

Assistant Outlet Manager, Asian Market Café Resume Examples & Samples

Check outlet’s opening and closing checklist and ensure mis-en-place is completed
Consistently following Fairmont Brand and Service Promise, Service Essentials and LQA standards to continually enhance guests’ experiences
Check on guests’ satisfaction, attend guests’ needs and complaints with proper follow up
Support and guide junior colleagues and monitor their performance
Develop maintenance schedules and ensure cleanliness schedules are followed
Help control labour costs by maximizing allocation and rostering of staff
Report any kinds of deviation from set standard and procedures to Outlet Manager
Perform On Job Training trainer tasks
Ensure that all service and storage area are kept safe and clean
Diploma in Hotel & Restaurant Management
2 years of prior experience in senior F&B management position in a similar hotel of similar capacity will be an advantage
Good command of spoken and written English
Knowledge in financial and marketing area

Cafe General Manager Resume Examples & Samples

Operating a Cafe team of 12 inside the Bristol Tesco Extra
This is your Cafe, so you drive all Cafe operations
Lead, train, recruit & develop the best teams
Full ownership for guest experience inside your Cafe
Really own & take charge of your P&L to improve your Cafe
Manage your own KPI's
Previously a Cafe Manager, F&B Manager, Assistant Manager, Catering Manager etc
Takes ownership & makes decisions well to grow your business
Experience working in Cafes, Quick Service Restaurants, Food Service, Pubs etc
Evidence of delivering results

General Manager Cafe Jardinus Resume Examples & Samples

The is responsible for operating the outlet efficiently within pre-established cost controls
Manages, schedules shifts, trains restaurant staff and monitors staff performance
Maintains the department in accordance with Health Department standards
Ensures customer satisfaction through application of outlet and Wynn Las Vegas service standards

Cafe Manager Resume Examples & Samples

Direct P &L accountability for the café business. Drives and manages appropriate food cost management
Responsible for people management of barista team, including hiring, scheduling, payroll, training, coaching, counseling, and regular performance reviews, with partnership of Store Manager
Opening and closing procedures, including cash handling and counting down registers and tips
Full knowledge and operation of manual espresso equipment and steaming methods
Ensuring compliance with company policies and federal/state/local laws and ordinances; ensuring health inspections meet all required standards
Responsible for an outstanding customer service experience by ensuring leadership and use of TOMS 5 Pillar selling model
Maximize profitability by exceeding cafe sales plan, KPI goals and driving café sales targets for team
Manage TOMS Corporate Headquarters’ barista and café operations
Previous people management of team

Asst Cafe Manager Resume Examples & Samples

Communicate the culture and expectations of AG to the café customers, both internal and external
Assist the Café Manager in providing strong leadership and flexibility, juggling a variety of responsibilities, including but not limited to: monitoring service standards and food quality, ensuring safety standards are upheld, resolving customer issues and personnel issues, overseeing the restaurant operation and its relationship within the store, and leading the ongoing development of new concepts and programs to promote the restaurant
Must create and deliver an exceptional dining experience for the restaurant and party guests. Ability to graciously handle customer issues and requests, and train restaurant staff accordingly. Must possess a calm and rational disposition to manage high volume. Must be able to manage both FOH/BOH staff in a multicultural environment while exhibiting both analytical and creative skills
Must possess strong skills in both the dining room and in kitchen operations, leading the day to day operations. Must possess strong culinary skills and ability to execute recipes to specifications. Has proficiency in the use of kitchen equipment and troubleshooting operational issues
Ability to manage restaurant vendor accounts which include daily contact to order restaurant supplies and food/beverage supplies ensuring the best price and quality
Ability to support and work cohesively with the Café and Store Management teams to deliver exceptional events and programs
May be required to perform diverse physical tasks. Receiving and storing weekly supply deliveries may require some heavy lifting, approximately 30-50 pounds. Constant standing and walking and exposed to a loud working environment. Hazards include, but are not limited to: food borne pathogens, hazardous chemicals, slips, trips, falls, cuts, burns, and stains
Associate’s or Bachelor’s degree or equivalent preferred
2-3 years’ experience in a restaurant service driven environment
Strong customer service background required
Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word
Work schedule requires evening and weekend work

Cafe Manager Resume Examples & Samples

Provides strong customer service in all aspects of café operations
Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard, and sets positive examples for the shift team
Anticipates customer and department needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create a quality customer environment during each shift
Prepares quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards
Thoroughly follows health, safety and sanitation guidelines for all products
Maintains a clean environment for food preparation
Acts as subject matter expert for preparation of food and beverages
Builds key partnerships with store management and campus organizations for promotional opportunities, special events, and off-site sales opportunities
Initiates activities to adhere to established guidelines and promotional programs
Ensures merchandise is managed in accordance with company policies and management directives. Ensures pricing and inventory integrity and executes Home Office initiated markups and markdowns
Assists in efforts to ensure general store operational standards are achieved through daily activities (shipping / receiving, inventory, housekeeping, compliance with Health Department regulations etc.)
Partners with the Store Manager to execute promotions and sales, ensure proper inventory levels based on sales and trends. Analyzes financial reports, processes purchase orders, and approves invoices

Sales Manager, Full Line Cafe Manager Resume Examples & Samples

Ensure that the teams deliver the customer promise through selling interactions, merchandise replenishment and presentation standards
Provide leadership to sales team through clear communication of goals, providing on-going coaching/training by conducting timely, meaningful performance reviews
Participate in the recruitment and selection of new associates for designated areas and facilitate training as required
Drive exemplary execution of corporate initiatives and store standards to ensure resources are used effectively in all operational processes, including payroll, and in achieving merchandising standards within areas of responsibility
Lead the day-to-day activities and results in designated department(s), including staffing requirements, achievement of sales plans, promotional activities, credit acquisitions and presentation standards
At least 6 months to 1 year of experience working as an In-store Sales Associate
A record of achieved sales targets
Excellent sales and customer service skills and attitude
Knowledge of Point of Sales (POS) terminals
Conflict resolution and leadership skills
Excellent communication and visual presentation skills

Retail & Cafe Manager Resume Examples & Samples

Money Room/Deposits: Responsible for cash handling, collections, oversight of money room, processing, reconciliation, and petty cash disbursement
Route Management: Support with inventory reconciliation and accountability management; assist with route scheduling changes, DOT/Vehicle compliance, daily route check-in, and other duties performed by the Route Sales Manager
Product Management & Procurement: Back up maintenance of product pick sequencing, purchase orders, record waste, vendor returns, TJV, employee sale, and in-house product usage (demo)
Human Resources: Maintain and adhere to all wage & hour compliance for local employees, conduct all required new hire paperwork and maintain employee files for employees on-site; administer payroll functions and check distribution. Perform additional HR functions for employees at local branch
General Management: Assist leadership on special projects, support Operations/Branch Manager ensuring controls are intact; prepare daily packages to hub

Giovane Cafe Manager Resume Examples & Samples

Ensure smooth operation of the Giovane Café + Eatery + Market
Maximize service delivery in all areas of the outlet with goal to drive guest satisfaction and profitability
Ensuring that outlet maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
Ensure the delivery of excellent service by driving Colleague Engagement through high staff morale and team spirit
Working together with the Director, Food & Beverage and the Restaurant Chef to develop new menu ideas and promotions
Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities
Motivate, lead, coach and monitor the performance levels of all team members
Working with the teams and sales data to create new ideas, promotions resulting in increased opportunities for Food & Beverage Sales
Providing leadership support to other Food & Beverage outlets in maintaining strong relationships with other Outlet leaders and assisting the teams in their absence
Act as a liaison between the Kitchen and the floor
Contribute and focus on the daily growth of the operation through positive impact on set goals for engagement, guest satisfaction, profitability and quality
To be trained and knowledgeable with Forbes five star standards and act on them daily
Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations
Minimum of 2 years’ supervisory experience in a hotel restaurant or lounge, with preference given to candidates with previous Assistant Management experience
Degree/Diploma in Hotel or F&B Management an asset
Proven leadership skills, which include coaching and training abilities and strong motivational skills
Entrepreneurial thinking and analytical business thinking required Must be able to handle a multitude of tasks in an intense, ever-changing environment
Product knowledge, including a thorough working knowledge of wines and food
Exceptional business acumen, including an understanding of hotel financial reporting structure
Computer skills - Word, Excel and MS Office software required, Open Table and Property Manager an asset