Catering Manager Resume Samples

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R Grant

Randal

Grant

645 Simonis Estate

Detroit

+1 (555) 131 7872

645 Simonis Estate

Detroit

Phone

p +1 (555) 131 7872

Experience Experience

Detroit, MI

Assistant Catering Manager

Detroit, MI

Dickens, Kertzmann and Yost

Detroit, MI

Assistant Catering Manager

Client Relationship: Develop and maintain effective client and customer rapport for mutually beneficial business relationships. Demonstrate excellent customer service using Aramark's standard model. Implement communication strategy as provided by marketing team in order to build catering revenue
Banking of public monies in line with internal and Client protocols
Supervise catering operations including such duties as coordinating staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and complexity
Coordinate activities with other internal departments. Participate in management team meetings. Interface with vendors and key service users within client organization
Productivity: Coordinate and oversee internal and external catering events, in conjunction with culinary team. Maintain the POS system and ensure staff is trained to operate it efficiently. Plan and forecast using operations systems and software. Plan, procure and execute themed events. Comply with Operational Excellence fundamentals, including food and labor
Ensuring compliance with Company's and Hospital Control of Infection Policy with respect to Food Hygiene, particularly Bare Below the Elbow and also 5 Moments of Hand Hygiene and HACCP
The hygienic handling and safe preparation of food products, in accordance with food hygiene legislation and the Company's Food Safety Policy (HACCP) as outlined in the FSMS

Philadelphia, PA

Catering Manager

Philadelphia, PA

Sporer, Wilkinson and Schmeler

Philadelphia, PA

Catering Manager

Working relationships with a variety of vendors and restaurant service personel
Working as a contact between providers and property
Working knowledge of F&B operations and procedures
Working knowledge of catering sales systems such as Daylight or Delphi computer program
Attending weekly catering operational meeting
Collaborate with management to recognize and celebrate hourly associate performance contributions (e.g., department-specific recognition programs)
Operational oversight of the full service catering for a corporate conference &/or training center

present

Boston, MA

Sales & Catering Manager

Boston, MA

Botsford Group

present

Boston, MA

Sales & Catering Manager

present

Work with Director of Sales to maximize all rate, date and space commitments, ensuring highest yield for total hotel
Adequately plans for and executes contingencies in the event revenue goals fall behind plan
Created detailed events for groups (Banquet Event Order)
Communicates and collaborates with other departments to provide quality services for all groups
Additional tasks and responsibilities may be assigned at the discretion of the manager
Communicate effectively and present information to management, employees, vendors, and the general public
Work event based hours as necessary

Education Education

Bachelor’s Degree in Hospitality Management

Adelphi University

Bachelor’s Degree in Hospitality Management

Skills Skills

Strong knowledge of industry trends, food knowledge, sales and leadership skills
Excellent leadership and communication skills with the ability to maintain the highest of standards and implements company policies
Have basic computer skills and develop knowledge of property management software
Demonstrates the desire and ability to provide high quality service to both internal and external customers
High level of creativity with attention to detail, paired with strong business acumin
Extremely strong catering experience (including solid financial acumen and deep understanding of the technical delivery aspect of catering)
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Able to work eight hour shifts on concrete floors and lift 40 pounds up to 36 inch high tables
Strong catering experience including solid financial acumen and deep understanding of the technical delivery aspect of catering
Be detail oriented, organized and able to work in a multitasking environment under pressure

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Catering Manager Resume Examples & Samples

Maintain HACCP program requirements
Prepare hot and cold foods per customer orders as required
Season and prepare food according to recipes and experience
Use ingredients according to recipes, using various kitchen utensils and equipment
Portion, arrange, and garnish food according to Facebook Culinary Team standards
Substitute for or assist other cafe employees during emergencies or rush periods
Wash, peel, cut, and produce, meats and vegetables to utilize for food production
Present food attractively on platters
Deliver completed catered orders in a timely manner
Must follow all safety rules and actively prevent accidents
Commitment to the service values and ethics of the Facebook Culinary Team
Must comply with all ServSafe and HACCP programs and principles
Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of raw materials, production processes, quality control, costs, and other techniques for food preparation
Must have knowledge of standard catering presentation techniques
Job requires skills to organize scheduled work to insure on time deliveries
Job requires being reliable, responsible, and dependable, and fulfilling obligations
Job requires accepting criticism and dealing calmly and effectively with high stress situations

Catering Manager Resume Examples & Samples

Position is responsible for collaborating with Purchasing and Operations Manager and Director on all aspects of operations and menu preparation for corporate catering, Capital Blue catering and third party catering
Responsible for increasing third party catering sales to meet or exceed budgeted goals
Manage catering website, social media interactions including seasonal menu planning and rotation and posts
Supervise catering assistants and temps on location
Troubleshoot equipment issues and report to Purchasing and Operations Manager for repairs
Manage waste and inventory procedures in conjunction with the Production Kitchen
Collaborate with Purchasing and Operations Manager and Assistant Director to ensure accuracy of pricing and portion controls
Liaise with Cafe Manager to provide appropriate information and planning resources regarding any events located in the SM building or Capital Blue
Hold appropriate staff training and orientation meetings to communicate menu and service needs/information to all catering assistants and temps
Liaise with Assistant Director on temp staffing, costing and inventory management for applicable areas of responsibility
Works as supervisor and a team member with other café/kitchen/operations/catering staff while also providing high quality customer service to all clients
Bachelor’s Degree preferred; high school diploma with 6-10 years preferred - combined experience in food service in corporate dining, restaurant and/or catering industry
Minimum of three years in a supervisory role
Driver’s license required, with the ability to travel between Emmaus and other Lehigh Valley locations as needed. Occasional travel to New York office or other offsite catering locations may be required
Knowledge of and commitment to Healthy Eating and lifestyle
Must be extremely detail oriented and organized
Strong customer service orientation and skills
Ability to prioritize and organize work assignments; delegate work when appropriate
Flexible work schedule
Ability to direct performance of assigned staff and follow up with corrections when necessary
Ability to be a clear thinker, analyze and resolve problems, exercising good judgment
Ability to exert physical effort in transporting and placement of tables, chairs, and other event equipment
Ability to work cooperatively and professionally with other departments
Must possess mature, professional demeanor to interact with vendors, staff and guests
Is onsite for events to greet clients and ensure expectations are met (this position requires working nights and weekends)
Must have a working knowledge of Microsoft Office, Word and Excel
Knowledge of Social Media/Networks

Catering Manager Resume Examples & Samples

Minimum Associate Degree required
Six years’ experience in both catering and Kitchen operations
Must be well organized and capable of supporting the food preparation and planning efforts of a major foodservice operation
Strong writing and oral communications skills
Computer skills including word processing, excel spread sheet and a general knowledge with computers
Experience in hospitality and service industry

Chef / Catering Manager Resume Examples & Samples

Drive customer satisfaction and maintain client relationship through rounding
Supervise, staff, train, conduct applicable rounding, and manage the performance of the catering staff regarding catering operations, including cash handling, merchandising, food presentation, quality, and cost control
Position prefers a Bachelor's Degree or an Associate's Degree plus a minimum 2-3 years catering experience including the menu development, planning and coordination, staffing, ordering special food and supplies, execution and monitoring of the events
A Chef with strong organizational skills and catering coordination experience would be an ideal candidate
Position requires the ability to work with confidential employee, client and Aramark information
Excellent customer service and time management skills required

Sales & Catering Manager Resume Examples & Samples

Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, referrals, tradeshows, sales missions, internet prospecting, etc). Prompt and competent follow-up on leads/referrals
Develops and continually enhance relationships with key accounts, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share. Responsible for driving customer loyalty by delivering superior service throughout each customer experience. Able to successfully close profitable business and achieve revenue targets
Conducts property site inspections with potential customers. This involves walking client throughout property and grounds while performing an oral presentation of facilities and amenities. Be aware of hotel features and benefits, operations and competitive strengths and weaknesses to assist customers in buying decisions
Drives rate negotiations, contract negotiations, deposit collection, preparation of event orders, event diagrams and event supervision
Directs the implementation and follow through of all sales standards and initiatives according to Aramark guidelines and standards of operation
Ensures the assignment of all groups and functions, as well as, the accurate and timely communication of event needs to operations team
Performs and oversees day to day event execution including set up, service and break down
Provides detailed communication and timely follow-through with both the client and the in-house staff to ensure exact client requirements are met and satisfied
Increases account revenue and/ or operating profit contribution by promoting ancillary spend and creating other opportunities for growth. Up sells and makes creative suggestions to clients
Adequately plans for and executes contingencies in the event revenue goals fall behind plan
Maintains accuracy of and awareness of the competitive analysis and market conditions internal and external to the location
Demonstrates a proactive and enthusiastic attitude in striving for and meeting business goals and objectives
Responsive to customer needs and requests, continually evaluating the quality of the products and services provided to the customer
Responsible for full use of Delphi FDC sales and catering system for all sales activities
Participates in special projects as needed
Communicates and collaborates with other departments to provide quality services for all groups
Demonstrate the ability to lead people and get results without direct authority
Work event based hours as necessary
Some travel required between local sites
2-4 years previous experience in Hotel Sales and Marketing or related field
Experience with event execution and client relationship management
Extensive knowledge of Delphi, Sales systems and Springer-Miller System recommended
Must posses strong interpersonal skills, ability to maintain composure, and the ability to make quick decisions
Must work well independently and within a team

Catering Manager Resume Examples & Samples

Ensure compliance to food safety, sanitation, and overall workplace safety standards
Utilize customer feedback to respond to customer needs and to improve catering services
Supervise catering operations including booking, selecting and costing menu items, pricing, coordinating staff, and equipment rental
Position requires a Bachelor's Degree or an Associate's Degree plus a minimum 2-3 years catering experience including the menu development, planning and coordination, staffing, ordering special food and supplies, execution and monitoring of the events

Catering Manager Resume Examples & Samples

Plan, direct and control catering services within this sports & entertainment facility to meet operating and financial goals, client objectives and customer needs
Premium services at the stadium includes press box, restaurants, tailgates, client and private events
Responsible for developing a catering team to oversee daily catering
Responsible for hiring, scheduling, training and overseeing the catering staff
Manage the COS and labor on a daily basis according to plan
Create and implement procedures to continuously improve operation
Work with sales manager and culinary team to ensure food setups are accurate
Others tasks as determined by business demands

Sales & Catering Manager Resume Examples & Samples

Must be responsive to customer needs and requests, continually evaluating the quality of the products and services provided to the customer
Responsible for accuracy and timeliness of contracts
Prepares proposals, sales contracts and resumes
Administers event follow up to include the distribution of thank you letter and rebooking
Participate in site tours, site selections, sales meetings, outside sales functions, community involvement groups, and various functions hosted by the CVB, Chamber of Commerce and others
Directs the implementation and follow through of all sales standards and initiatives according to Aramark guidelines and Standards of Operation
Ensures timely communication of event needs to conference planners and operations team
Identifies and recommends new sales and revenue opportunities
Recognizes the need for and demonstrates good communication and listening skills with clients, customers, and employees
Responsible for full use of sales and catering system
Regularly visit and shop the competition to stay abreast of their rate strategies, clientele and any changes in facilities, services and market position
Responsible for implementation and effectiveness of programs at the component that adheres to Corporate and Division standards
Employee is responsible for knowing the environmental aspects and associated impacts of their job position
Communicate effectively and present information to management, employees, vendors, and the general public
Demonstrate the ability to lead people and get results even without direct authority
Assess and select top talent at the hourly and non-exempt salary level by interviewing new candidates for hire
Actively participate in the progressive discipline process, which includes recognition, GROW coaching conversations, providing meaningful feedback, writing and delivering performance reviews delivering counseling and corrective actions
Demonstrated oral and written communication skills
Experience with computer applications including but not limited to: Microsoft Office, Maestro, Opera, Springer Miller System or other property management systems. Other experience with sales based CRM applications

Catering Manager Resume Examples & Samples

Manage overall operation of unit with the support of the Catering Operations Director
Assist in unit forecasting and accounting
Coordinate and supervise unit personnel regarding production, merchandising, quality, and cost control as well as labor scheduling, staffing, and employee training
Participate and conduct in management team meetings
Interface with vendors and key service users within client organization
Coordinate tasks and work with other departments to ensure that the department runs efficiently
Work with Catering Supervisors to ensure that newly hired hourly associates receive orientation training
Participate in the counsel of hourly associates on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed
Listen to hourly associates’ suggestions for improving how work is done and guests are served. Gain support as needed to act upon suggestions
Work with upper management to ensure that hourly associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
Ensure that hourly associates are trained on technical and service aspects of the job (e.g., food or room preparation, customer service)
Work with Catering supervisor staff to ensure that hourly associates clearly understand their job roles, responsibilities, and performance expectations
Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e., management and hourly associates)
Give constructive feedback to hourly associates to help them do their jobs better
Act as a “bridge” between management and hourly associates to facilitate department operation (e.g., keep managers appraised of hourly associate activities, issues, challenges, etc.)
Collaborate with management to develop and carry-out ideas and procedures to continuously improve department performance
Collaborate with management to recognize and celebrate hourly associate performance contributions (e.g., department-specific recognition programs)
Manage basic human resource issues/concerns of hourly associates enlisting the support of management as needed
Conduct day-to-day shift or oversee department operation (e.g., conduct shift briefings, ensure shift coverage)
Serve as an individual contributor and department role model by performing technical or functional job duties (e.g., check-in/out, food preparation, room preparation)

Catering Manager Resume Examples & Samples

As a Catering Manager you will plan, direct and control the operation of catering events
This individual will responsible for on-premise, high-end event execution
You must be able to work a flexible schedule and oversees all aspects of a banquet or an event, including set-up, menu selection, food preparation, service, breakdown and cleanup
Banquet managers are in charge of hiring, training, coaching, disciplining, reviewing banquet staff and the development and growth of the team
3-5 years of catering management experience
Relocation is offered if needed

Catering Manager Resume Examples & Samples

Engage all clients and guests in a professional manner. Facilitate external customer relations; and represent Aramark and the client at any and all meetings and events
Maintain linen and banquet equipment inventories to include china/silver/glass
Order liquor, wines (if applicable) and linens for events and dining room. Conduct monthly inventory of such
Heavy organizational skills, people skills and salesmanship, training and accountability, extreme attention to detail, financial processes, contract administration, high energy, able to successfully execute banquet service for all types of dining – Causal to Fine Dining
Able to train and delegate to banquet staff for proper execution of events. Ordering knowledge of goods, small wares and linens
Minimum of five (5) years operational experience in a hotel/banquet setting preferred

Catering Manager Resume Examples & Samples

Minimum of five years operational experience in hotel/banquet, independent catering or institute setting required
Current ServSafe certification required and TIPS/TABS certification optional but not required
Knowledge and experience of catering and scheduling software helpful
Commuter skills a must
Experienced in scheduling payroll software a plus. Will be managing in a union environment

Retail & Catering Manager Resume Examples & Samples

Develops and implements retail services plan to improve service, quality and profitability of service areas
Position prefers a Bachelor's Degree or an Associate's Degree plus a minimum 2-3 years food retail/merchandising experience and high end catering experience to include meeting with clients and setting up and executing the events
Cash handling experience is required

Assistant Catering Manager Resume Examples & Samples

Financial Performance: Support delivery of food and labor targets through accurate reporting of operational budgets and collection of account receivables
Productivity: Coordinate and oversee internal and external catering events, in conjunction with culinary team. Maintain the POS system and ensure staff is trained to operate it efficiently. Plan and forecast using operations systems and software. Plan, procure and execute themed events. Comply with Operational Excellence fundamentals, including food and labor
Plan, direct and control premium services within the facility to meet operating and financial goals, client objectives and customer needs (premium services include: premium concessions, private club boxes, VIP events, and suites services)
P&L accountability and/or contract-managed service experience

Catering Manager Resume Examples & Samples

Six years experience in premium catering operation, prefer familiarity with restaurant operations and fine dining
Organized and capable of managing diverse functions and team skillsets
Familiar with corporate culture
Experienced Microsoft Office user with ability to quickly learn proprietary event coordination software

Banquet & Catering Manager Resume Examples & Samples

Decision making skills
Ability to manage in a diverse environment with a focus on client and customer services
Strong leadership and motivating skills including the ability to build strong relationships with customers and staff
The ability to think quickly, work in stressful circumstances and stay calm in a crisis
Knowledge of food, food hygiene (including HACCP) and food preparation
Must be professional
Must be dependable

Events & Catering Manager Resume Examples & Samples

Manage booking space and participate and oversea events
Monitor and develop team member performance to include, but not limited to, providing supervision and professional development
Initiate verbal and written communication with customers outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, incremental and affiliate revenue streams, and master billing process
Participate in all catering training programs; help to develop and implement training programs for hourly, part-time, and intern/extern employees
Directly supervise catering operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and complexity
Bachelor’s Degree required. High School Diploma or equivalent required
Three years of restaurant management experience
Three years of progressive catering management experience
Excellent communication skills, both verbal and written

Catering Manager Resume Examples & Samples

Initiate contact with person or persons in charge of Exhibits on the Tradeshow floor and creates a banquet style food and beverage experience equal to our current standards
Initiate sales calls directly to the exhibitors to solicit food and beverage throughout the show
Maintain and develop relationships with current client base through scheduled telephone calls, sales calls and follow up correspondence
Meet and/or exceed revenue goals on an annual basis
Manage assigned operational functions within the department consistent with the strategic plan and vision for the department, the division, and Mandalay Bay
Develop proposals and contracts, and recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events
Work directly with clients on menu planning, room set up, décor, cost and billing details and any other requirements pertinent to their program
Partner closely with all operational team members to ensure smooth flow of information, relationships and execution
Coordinate menus, staffing and implementation of all group food and beverage events. This includes, but is not limited to, preparation and distribution of specifications sheets (BEO’s) on each function and catering schedule
Review and approves all Exhibitor banquet checks. Maintains complete and in-depth files on all future and past Tradeshows as directed by departmental standards
Assist Director of Catering in the development and periodic changes and updates of Tradeshow Catering Menus
Track sales figures for each Tradeshow and create annual report of sales and work on future year budgeting
Keep annual updated record of competitive set prices and service offerings within Las Vegas and other competitive markets
Practice and observes safety rules and regulations and encourages others to do the same
Participate in bi-weekly staff meetings and the Convention Center Zone Manager program
Manage the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes
Provide input into the research, development, evaluation and implementation of new products, services, technology, and processes to ensure Mandalay Bay’s competitive position and in anticipation of changing guest needs within the dynamic hospitality and gaming environment
Attend classes to expand product knowledge and sales efficiencies
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Promote a proactive work environment that creates an atmosphere of teamwork and quality service
Complete all duties in accordance with the Mandalay Bay standards and procedures
Perform all other relevant duties as assigned by upper management
At least 3 years recent work experience in a large convention group catering
Previous experience conducting cold calls and the proactive sales approach, and a history of achieving and/or exceeding sales goals
Ability to customize and develop menus for clients
Ability to work efficiently while multi-tasking
Ability to maintain strong sales skills, leadership abilities, sound judgment and knowledge of banquet operations
Working knowledge of Catering Contracts and the ability to understand the legalities thereof
Working knowledge of F&B operations and procedures
A Dynamic personality who needs to be self-motivated, and has a history of developing new systems and approaches to increase customer service and revenue generation
Excellent customer services skills

Catering Manager Resume Examples & Samples

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
Comply at all times with Wyndham standards and regulations to encourage safe and efficient hotel operations
Re-solicit past local accounts, generate new business
Understand the Catering incentive program
Manage booking pace
Ensure compliance with all local liquor laws, and health and sanitation regulations
Prepare and submit required in a timely manner
Comply with weekly and monthly forecasting procedures
Assist in planning and executing holiday brunches and other special events
Use feedback from Meeting Planner Evaluations to improve service quality
Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. While attending trade shows, must be able to stand for up to 8 hours per day. This includes traveling to and from meetings and may include air travel. Length of time of these tasks may vary from day to day and task to task
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity. Some portions of daily assignments involve ergonomic risk, such as repetitive tasks, hands exertion, vibration, cold temperatures, poor body mechanics, restrictive work stations or awkward postures
Some portions of the assignments require travel to other hotels, trade shows and client events via car, plane, rail, subway or other mode

Assistant Convention Services & Catering Manager Resume Examples & Samples

Inspect meeting rooms prior to the start of the event to ensure that they have been set accurately and that all food and beverage that has been ordered is out on time
Ensuring all details provided by the Convention Services and Catering Managers on the banquet event orders are followed through on
Assisting the Catering Department by following up on leads and generating new business
Assist the Convention Services and Catering Managers with the creation of banquet event orders and floor plans
Conduct and/or attend daily meeting to review banquet event orders and ensure last minute changes are communicated with the appropriate departments
Follow departmental policies and procedures
Other duties and projects as assigned
Experience with Opera is an asset

Catering Manager Resume Examples & Samples

General knowledge of conference technology and audio visual needs
Keep updated on current sales trends within the market and the competitive set
Work with F&B Director and Banquet Manager to establish policy standards, procedures, operational guidelines & service manual
Primarily Monday-Friday, 8:00am-5:30pm, some weekends and evenings

Catering Manager Resume Examples & Samples

Develops and manages catering sales revenue and operation budgets, and provides forecasting reports
Organize sales calls with venues, DMC´s and agencies
Offer the clients different providers in order to maximize revenue
Follow up that the deposit payments are made on time
Follow up that the numbers of guests confirmed by final clients meet the minimum
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
Assists with selling, implementation and follow-through of catering promotions
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks
Manages the catering sales efforts for the property including local and offsite catering business
Work with the culinary team in order to develops menus which drive sales
Be creative in order to exceed guest expectations
Suggest different type of decorations and set up to clients in order to increase revenue
Finalizes and upsells catering arrangements
Solve problems and/or suggest alternatives to previous arrangements if necessary
Leads pre-event and post-event meetings for assigned groups
Identifies operational challenges associated with his/her event and works with the property staff and customer to solve these challenges and/or develop alternative solutions
Conducts pre- and post-event meetings as required to review/communicate event needs and feedback
Adheres to all standards, policies, and procedures
Celebrates successes and publicly recognizes the contributions of team members
Creates BEOs according to the client’s requests and company standards and group resume
Working as a contact between providers and property
Organize and coordinate different tasting

Catering Manager Resume Examples & Samples

Solicitation, event planning and coordination of arrangements in the corporate and social (wedding, gala, mitzvah) catering market to ensure that client's expectations are exceeded
Create one in a lifetime weddings for the Hotel’s high profile wedding clients and event planners
Exceed annual booking goals through solicitation, creative prospecting and networking
Create engaging service and communication between clients/guests and hotel department as well as high profile event and party planners and vendors that have a positive impact on revenue and customer service ratings
Establishes and maintains an excellent working relationship with all hotel departments in particular Culinary, Banquet, Audio Visual and Conference Services to maximize catering business development, function space, revenue and increase exposure to key accounts
Networks within the social and corporate community to establish relationships with clients, event planners and industry colleagues. Presents his or herself as an individual that possesses strong social and etiquette skills, grooming and presentations skills that are representative of a luxury hotel in this competitive marketplace
Minimum 3 years catering and event experience in a hotel or off premise catering/event company
Strong culinary and beverage knowledge, event design and interest
Familiarity with social media channels that support social and corporate markets
Operational Food & Beverage experience in a Hotel environment mandatory
Proven ability to plan and organize events effectively, with an acute sense of detail & creativity and repeat potential
Assertive, professional and positive with a proven ability to develop and lead in a team environment
Understanding of computers and applications with a strong working knowledge of Windows Delphi, MS Word, Outlook, Excel and Lanmark
Ability to multi-task, work independently and maintain a positive attitude within a very busy environment
High School Diploma, College Diploma preferred

Catering Manager Resume Examples & Samples

Manage high volume catered food and beverage including catering and concessions
Premium services include the catering execution of events and retail food operations
Responsible for developing front line staff to oversee these operations
Responsible for hiring, scheduling and training front line staff in service techniques, policies and procedures
Assist the Director of Operations in overseeing event operations and will contribute to the overall aesthetic appearance and environment of catered events
Bachelor's degree or equivalent experience is required
A minimum of 2 years food service management experience is required

Catering Manager Resume Examples & Samples

At least 2 years of previous Catering/Banquets experience in a similar environment
At least 2 years of previous experience in a Food and Beverage supervisory role
Ability to plan, prioritize and organize in a fast-paced, high-volume environment
Working knowledge of legal contract language
Working knowledge of food and beverage, caterings sales or conference service management experience, guest relations and etiquette
Working knowledge of both monthly forecasting and the annual budget process
Working knowledge of Newmarket, Daylight or Delphi

Catering Manager Resume Examples & Samples

Distribute, to the necessary departments, detailed information relative to catering activities
Extensive knowledge of Food & Beverage etiquette, guest relations, and service standards
Four (4) year degree or equivalent of education and experience

Franchised Catering Manager Resume Examples & Samples

Solicit and respond to leads, by telephone or direct conversations with customers for moderately complex meetings and/or meeting space and/or on-site (hotel) catering based upon leads and account files assigned by the Director of Sales. Courteously answer incoming phone calls from persons inquiring about the rental of meeting space and/or the purchase of on-site (hotel) catering. Qualify customer, either inquiry related or driven by solicitation, for strategic buying needs and uncover personal buying needs
Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events i.e., set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution
Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services within parameters
Prepare proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability
Compute and quote prices for the same
Attend weekly sales meeting and weekly tentative review
Assist supportive staff with answering of telephones, photocopying, using the fax machines and maintaining sales files
Attends training programs, which may include travel
Directly assists customers as necessary
Ensures that contracts, menus, letters and reports are completed according to Pyramid’s standards and policies
Performs other duties and responsibilities as assigned or required
Knowledge of the hotel sales process to include solicitation; negotiation and closing techniques
Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural terminology, fire, police, and health codes, hotel policies
Basic knowledge of the hotel structure/layout and how all departments interact
Knowledge of various types of set up styles used in the meeting rooms
Basic knowledge of audio visual equipment, telecom equipment, lighting and room temperature control
Basic knowledge in food and beverage menu development
Quantative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations
Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi, Market Vision, OnQ and Internet
Ability to read the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials
Advanced English language writing skills for formulation of proposals, memos and with guests and team members
Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc

Catering Manager Resume Examples & Samples

Attention to detail and ability to multi-task
Adapt to fast-paced environment
Ability to work long and irregular hours based on business demands

Site Catering Manager Resume Examples & Samples

Builds and maintains strong relationships with all internal clients, assessing needs and expectations
Build and maintain strong relationships with external vendors (Caterers, Staffing, Rentals, Etc.)
Works closely with Event Planners on the Event Services team to assist in the planning and execution of high level events from a food and beverage (F&B) perspective
Oversee daily operations and executing the F&B portion of Sun Life events with excellence
Manage and schedule daily on site staff
Personally oversee all VIP client and executive level events
Identify and implement continuous improvements to deliver best possible guest experience
Accurate tracking, reporting and invoicing
Post-secondary education
College diploma in the Hospitality Industry, Catering Management, Culinary Management, Public Relations are all a great asset
Minimum of 5 years of experience in high end catering management with exposure to corporate environments
Food Handlers and Smart Serve certificates
Event Services experience an asset
LI-AJ2

Suite Catering Manager Resume Examples & Samples

Manage high volume catered food and beverage including suites, catering and concessions
Plan, direct and control premium services year-round to meet operating and financial goals, client objectives and customer needs
Premium services include the onsite Club Restaurant, Suites and VIP events
Responsible for developing a management team to oversee these operations

Catering Manager Resume Examples & Samples

To comply with the Hotel Code of Conduct at all times
Take responsibility for the co-ordination and monitoring of all meetings, from initial booking where possible through to post-conference evaluation and account settlement
Liaise with Sales Department at point of initial negotiations with client to assist Sales Department in providing profitable and efficient proposals that are in line with hotel guidelines
Administration of all MICE and catering business with close liaison with client, rooms, sales, reservations departments
Compile and issue to all operating departments the BEOs and Group summaries for all events at least 5 working days prior the event
Communicate all information through regular follow up with client to review banquet room allocations and expected guest numbers and communicate to all concerned departments
Arrange group check-ins in liaison with Front Office Manager
Conduct pre – and post event briefings and communicate any comments relevant to the specific “event(s)” to all Departments concerned to improve addressed shortfalls, if any, within the operation
Review all daily Food & Beverage and Conference charges posted to relevant accounts during each convention, meeting or incentive, to ensure that all charges are in line the BEO
Consult with the Director of Food & Beverage and Executive Chef to prepare menus which will attract business and yield a satisfactory profit (custom made menus)
Attend weekly BEO meeting including: Event Sales and Services Executives, Banquet Manager, Banquet Chefs, and Chief Steward, to finalize all details of upcoming functions
Be aware of cyclical events and be pro-active in planning
Ensure accurate response to proposals within 24 hours and deliver a high level of guest service standard at all times in the Catering & Events Sales department
Ensure that leads are followed up in a timely and professional manner (48 hours after sending the enquiry)
Ensure an effective handover of client’s conference requirements and contract details from Sales Managers and Catering & Events team to the Operations Team
Maintain a high level of service by constantly training and coaching all direct reports and staff
To maintain all resort records, forms and policies as prescribed by management
To maintain and improve administrative standards of the Department
Properly maintain the function sheet folder and monitor all additions, deletions and changes of status
Monitor and update menu maintenance
Remain flexible in any changes presented by a client in respected to their planned or unplanned activities / functions
Meet conference organizers daily before and after the event to confirm details
React with urgency to any requests of the client to ensure maximum satisfaction during their conference
Attend to details and follow-up on any requirements of the client in regards to engineering, outside contracts, entertainers, florist, audio visual, freight arrangements (incoming and outgoing), storage facilities, restaurant bookings, additional staffing and any internal or external communication between parties that is necessary
To ensure guest satisfaction and handle guest complaints
To establish outstanding guest relations
Report for duty punctually wearing correct uniform and name badge at all times
Provide courteous, professional service to external and internal clients at all times
Maintain good working relationships with own colleagues and all departments
Possess a comprehensive understanding of and adhere to the hotel’s policy relating to Fire and Emergency, Hygiene, Health and Safety
Maintain a high standard of personal appearance and hygiene at all times
To respond to changes in the department as dictated by industry, company or Resort
Perform any other reasonable duties as designated by your supervisor
Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various

Assistant Catering Manager Resume Examples & Samples

Supervise catering operations including such duties as coordinating staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and complexity
Both participate in and facilitate catering training as needed
Current ServSafeand TIPS/TABS certification required

Catering Manager Resume Examples & Samples

Conduct property tours and entertain planners of meetings, social events, and weddings
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits
Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
Respond according to the crisis management plan to any resort emergency or safety situation
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee

Catering Manager, Homestead Resume Examples & Samples

Ability to manage multiple events simultaneously and staff of up to 200
Must be highly skilled at performing financial analysis, event planning, and troubleshooting
Knowledge and execution of contract policies and procedures
Position will require staffing and training hourly employees including complete hiring process
Ensure proper planning and execution for events
Ability to communicate on various levels to include management, support staff, and clients
Addresses and/or elevates (when appropriate) client dissatisfaction issues
Minimum of 3-5 years’ management experience in a high-volume concessions environment, large resort property, or high-volume convention center and strong working knowledge of food production operations
Have excellent skills in verbal and written communication

Catering Manager, Kansas Speedway Resume Examples & Samples

Strong communication skills, both written and verbal; must exemplify professional etiquette
Excellent one-to-one customer interaction skills; ability to establish and maintain accounts
High performance standards with extreme positive enthusiasm?
Ability to thrive in a fast-paced environment
Strong computer proficiency in Microsoft Office and Caterease
Responsible for the recruitment and training of local non-profit organizations to assist with operation
Align the company and customer goals and strategy to develop consumer programs that maximize volume
Establish consistent programs that develop a customer centric business relationship resulting in mutually beneficial activity and growth
Demonstrates a complete understanding of menu items and explains same to customers accurately
Must have Bachelor’s degree
Demonstrate excellent leadership, time management, and customer service skills
Motivate employees and lead large groups with diverse backgrounds

Catering Manager Resume Examples & Samples

5 years of exp in a Catering Manager role
Experience managing Executive Members and multiple Executive Catering events from start to finish
Experience training and leading catering staff on high level customer service
Exceptional communication skills, professional and customer services oriented. This position will work closely with the client and Sodexo General Manager
Knowledgeable of MS Office programs/Familiar with Sodexo programs is a plus
Customer-driven and strong track record of in organizational development, time management and detail oriented

Catering Manager Resume Examples & Samples

Identify internal/external customer needs and expectations
Ensure that Sodexo and customer goals are aligned and met
Promote a customer/client centered culture that strives to exceed customer and client needs; and
Maintain and improve service level resulting in increased customer satisfaction
Demonstrate resourcefulness and quick responsiveness to client and customer requests
Solid organizational skills
The ability to handle catering at all levels from students to executives

Catering Manager Resume Examples & Samples

Demonstrated knowledge of catering and catering logistics, casual and fine dining, and banquet management
Excellent event planning skills, and is visionary in regards to buffet presentations and creativity
Excellent interpersonal skills and is expert in client/customer, guest, and employee relations
Excellent time management skills, adapts well to dynamic change, and is driven to get the job done with excellence in a timely manner
High level of integrity and considers the best interest of our employees, clients/customers, and our operation
Experience in high volume activity, employee/staff training, labor management and control systems

Catering Manager Resume Examples & Samples

3+ years of catering management experience (full event life-cycle), preferably within a high-volume campus dining setting or hotel setting
Proven ability to build/mentor a solid catering team that shares your level of commitment and passion for exceptional catering
Proven experience in labor management and control systems
Client satisfaction skills; professional demeanor; excellent written and verbal communication skills
Ability to multi-task and delegate to coordinate multiple events and utilize a systems-based approach to meet each event’s timelines/specifications and quality of product
Ability to drive continuous system improvements within a catering program

Catering Manager Resume Examples & Samples

Strong written and verbal communications skills
Client satisfaction skills; professional demeanor; excellent written and verbal communication skills.Ability to multi-task and delegate to coordinate multiple events and utilize a systems-based approach to meet each event’s timelines/specifications and quality of product
Experience in driving catering sales through suggestive selling and contract negotiation
Experience with catering event software such as CaterTrax, CaterEase or EMS

Catering Manager Resume Examples & Samples

Have strong catering / event planning background - Have demonstrated ability to handle numerous events occurring at the same time, has a proven track record of increasing catering sales through creative marketing and outreach,
Be responsible for the organization and execution of all catering events and have demonstrated knowledge in casual and fine dining, and banquet management as well as strong writing, costing, menu development and pricing skills
Create elegant and sophisticated Presidential level culinary experiences, working with the President of the College, trustees and key Development department directors to exceed culinary and service expectations while enhancing client program objectives
Be well versed in high volume and high profile catering, banquet management -restaurant industry, experience in casual and fine dining
Extremely strong customer service focus – ability to handle all last minute requests – “No” is not an option…

Catering Manager Resume Examples & Samples

Strong catering experience including solid financial acumen and deep understanding of the technical delivery aspect of catering - as well as event management and sales
High volume catering / banquet experience from hotel or Banquet/Conference Center background
High profile and High End catering – attention to detail and providing exceptional catering service - developing creative options to fit our client's needs
Ability to build and mentor a solid catering team who share same level commitment and passion to catering: quality presentation, customer service, professionalism
Ability to multi-task and delegate to coordinate multiple events at a time and utilize a systems-based approach to meet each event’s time-lines/specifications and quality of product
A demonstrated knowledge in casual and fine dining, and banquet management
A strong writing, costing, menu development and pricing skills

Catering Manager Resume Examples & Samples

Manages the day-to-day operation of the Catering department. Responsible for seeking new business, ensuring return business, and overseeing planning and execution of catering events. Ensures customer satisfaction while maximizing facility revenue
Develops a marketing plan designed to increase revenue growth in both the corporate and social markets
Ensures proper management of all catered events, including, but not limited to: basic set-up, table placement, buffet design
Associates Degree and two to three years related experience and/or training; or equivalent combination of education
Knowledge of Microsoft Office Applications and POS systems
Prior Supervisory and Management Experience

Catering Manager Resume Examples & Samples

Creative, has excellent event execution/planning skills, and is visionary in regards to buffet presentations
Excellent interpersonal skills and excels in client/customer, guest, and employee relations
Anticipates problems that may affect customer experience and financial requirements and moves quickly to correct them with little or no impact to customer relations or the operation
Relocation Assistance IS available with this position! **

Catering Manager Resume Examples & Samples

Has a proven record of extraordinary results in high profile catering events as well as experience in Conference Center management, high profile and high volume catering management
Has strong organizational and trouble shooting skills while working within a complex and diverse university and clients
Demonstrates high energy, is highly creative and imaginative with a discriminatory eye for detail, is able to mentor and train staff for ongoing higher level of service
Has previous successful experience organizing and executing all catering events and ability to train and motivate catering staff
Has demonstrated knowledge in casual, fine dining, and banquet management in a very high volume environment – Campus, Corporate, Banquet, etc
Has strong writing, costing, menu development and pricing skills
Ability to be professional under pressure and tight time line is an absolute must
Additional skills include experience handling a variety of initiatives to achieve sales goals and guest satisfaction, staff training, labor management and control systems

Catering Manager Resume Examples & Samples

High volume catering / banquet experience from Campus or Banquet/Conference Center background
Ability to build andmentor a solid catering team who share same level commitment and passion to catering: quality presentation, customer service, professionalism
Ability to multi-task and delegate to coordinatemultiple events at a time and utilize a systems-based approach to meet each event’s time-lines/specifications and quality of product

Sales & Catering Manager Resume Examples & Samples

Maximize revenue by selling meeting space and food and beverage revenues with all facets of the hotel within assigned market segments, using effective written and oral communication
Sell local Catering Service including meeting and banquet facilities. Maintain prime selling time
Created detailed events for groups (Banquet Event Order)
Work with Director of Sales to maximize all rate, date and space commitments, ensuring highest yield for total hotel
Be accountable for all blocks and space commitments, maintaining communications with clients and revising as appropriate
Meet hotel administrative standards in: GRC, Diary standards, file and trace system, space release and diary matrix, contract and cancellation standards and deposit policies
Process reports – weekly, monthly, quarterly and annually
5+ years of Catering and Sales experience
2+ years hotel/hospitality experience

Catering Manager Resume Examples & Samples

Demonstrated knowledge in high end and high volume catering management in casual/ fine dining, hotel/banquet or campus environment
Strong writing, costing, menu development and pricing skills
Keen attention to details, food presentation, and solid client/customer focus while working with a very involved client with high expectations for catering
Ability to take initiative, step in to assist in daily operations on campus, generate new on-site and off-site catering business
Additional skills include experience in food retail, employee/staff training, labor management and control systems, and a culinary background
A focus or background insustainability – as they will be supporting the organic, sustainable initiatives of Linfield College

Catering Manager Resume Examples & Samples

Hands on Catering Management experience
Retail food service management experience
Experience driving sales
Experience costing and pricing catering menus
Excellent customer and client service skills

Catering Manager Resume Examples & Samples

Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors
Audits customer checks and department charges and files to ensure accuracy
Ensures that contracts, menus, letters and reports are completed according to Hilton standards and policies
Excellent organisational and planning skills
Experience in a similar role with a proven track record

Catering Manager Resume Examples & Samples

Strong catering experience in high end/high volume catering environment, including solid financial acumen and deep understanding of the technical delivery aspect of catering
High volume catering / banquet experience from a Campus or Banquet/Conference Center background
Capacity/background/experience to manage all catering services throughout entire campus
Catering experience/knowledge to manage the high end and fine dining requirements and follow the state and university budget guidelines
Ability to set high standards to represent Sodexo and the university philosophy to include promotion of health/wellness and nutritional dining
Ability to communicate work with all levels of staff/management at the campus, as well as all those that work within the various departments and functions
Ability to build, train and mentor a solid catering team who share same level commitment and passion to catering: quality presentation, customer service, professionalism. The team must be able to meet the range of service requirements from the Board Rooms and President’s home to the more routine every day style of services as well as student friendly low-budget options
Ability to multi-task and delegate to coordinate multiple events and utilize a systems based approach to meet each event’s time-lines/specifications and quality of product
There is RELOCATION assistance available for this position. **

Wedding & Catering Manager Resume Examples & Samples

Consistently offer professional, engaging and friendly service
Plan and oversee all aspects of weddings from the conception of the initial idea to the last detail of the event
Solicit Wedding business by participating in trade shows, conventions and promotional events within the hotel and trade related organizations
Build professional and personal rapport with all potential wedding couples as well as wedding coordinators and planners throughout the industry
Prepare and perform tastings
Organize and supervise assigned weddings from date of booking to departure, including venue requirements, guestroom requirements, food & beverage, audio-visual, accounting, etc
Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities
Conduct and/or attend daily meetings to review event contracts with Banquets, Kitchen and Stewarding
Forecast Banquet revenue, covers and average checks based on group assignments
Ensure accuracy of Sales & Catering / OPERA as per established standards
Act in the capacity of a Conference Services Manager in the absence of CSM or as program loads dictate
Follow hotel policies, procedures and service standards
Adhere to the hotel’s handling and safety policies
Previous experience in a wedding servicing preferred
Previous leadership experience in a similar environment required
Excellent communication and organizational skillls

Catering Manager Resume Examples & Samples

Extensive knowledge of catering and catering logistics, casual and fine dining, and banquet management
Creative vision in regards to high end event design and excellent execution/planning skills
Outstanding interpersonal skills and excels in client, guest and employee relations
Ability to work independently when necessary, as well as, with Catering Sales Manager and Executive Chef to manage the daily operations of the catering department
Exceptional time management skills, adaptable to change in a fast paced environment
Experience in high volume catering, employee/staff training, labor management and control systems

National Private Dining & Catering Manager Resume Examples & Samples

Responsible for Private Dining and Catering program strategy and development, through an integrated approach of: identifying business opportunity; developing business plans, including marketing; communicating programs out to field with assistance of National Program Coordinator; training and supporting the field in implementation and selling of business
Develops training materials and tools to be used by the field sales staff. Develops annual marketing plans to support the program (s). Continually audits the program for the best practices and tools needed
Liaison with training department to address education needs for the field. Identifies needs and addresses those through the thoughtful development of tools for field implementation. Could include training tools, marketing collateral, Web and digital assets, menu innovation and development
Understands and creatively uses available IT resources to maximize the programs efficiency for clients and internal audiences,
Manage relationship Event Management software, including training materials, creation and customization of accounts for new restaurant openings, questions from the field
Stay up to date on industry developments in event planning, catering, and private dining
Create and implement tools, best practices, and initiatives to support program growth, including internal or external incentives, sales materials, new resources, etc
Oversee tests or roll-outs of new initiatives, including sales programs or platforms, new menus or items, as well as special culinary and beverage promotions for Private Dining or Catering
Manage manager scorecard process, including setting and managing timelines, identifying needed updates to the assessment, resources for the RVPs, GMs and SMs. Analyze results and share development opportunities with the Presidents and RVPs
Regularly update RHGI and RCSH Presidents, in partnership with Regional Vice Presidents to identify program growth and areas of opportunity
Develops Catering event P&Ls as needed, and manages the delivery of off-site national catering events. Responsible for managing the review for off-site catering and concession events in partnership with the RVPs and Regional Corporate Chefs and tracking all revenues the program generates on a monthly, quarterly and annual basis
Manages multi-level communication with training, finance, culinary, beverage, marketing, IT and Regional Vice Presidents to ensure alignment and support, with support of VP of Brand Development
Develop and monitor key performance indicators for any menu or promotion and evaluate impact to company’s sales, traffic, and profitability goals
Lead annual Sales Manager and Regional Sales Manager meetings, including content development, agenda, deliverables, key measurements, and follow up items as necessary
In collaboration with VP of Franchise Operations and Franchise Coordinator, act as liaison and point person for the department for inclusion of teams in corporate programming, including core menus, incentives, special promotions, sales meetings, etc
5-7 years prior food and beverage/catering sales experience and/or meeting sales experience required, preferably in a restaurant or hospitality setting
Experience in program/project management including ideation, organizing teams, developing tactics, implementation and measurement to meet business goals
Above average computer skills, including a familiarity with Microsoft Word, SharePoint, Excel and Outlook, Social Media Networking and Event Software
4 year degree in Marketing, Business, Hospitality Management or equivalent degree and/or experience
Note: travel required

Catering Manager Resume Examples & Samples

Manager customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution
Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreement with vendors
Provides support to Director of Catering in planning and on site execution of large events

Catering Manager Resume Examples & Samples

To provide a range of catering services that meet or exceed customer expectations and visit individual patients for special requirements in the absence of the Soft Services Manager
To adhere to agreed targets and to control expenditure whilst investigating new income opportunities
To ensure all relevant legislation is adhered to and any changes are reflected in changes in practice in accordance with Carillon's Food Safety Manual
Organising and planning own work and that of other catering staff helping them to better perform their respective roles and to be able to advance within the service
Ensure that all special dietary requests are delivered, when required, in conjunction with the Trusts dieticians
Responsible for monthly audits of both catering department and ward kitchens and ensuring appropriate action is taken from any mechanical, pest sightings or building environmental faults
To review catering risk assessments and ensure COSHH data is available and up to date
Promote and maintain the Carillon Values

Catering Manager Resume Examples & Samples

Previous catering/event management or supervisory experience (full event life-cycle), preferably within a high-volume campus dining setting or hotel setting
The ability to multi-task and delegate to coordinate multiple events and utilize a systems-based approach to meet each event’s timelines/specifications and quality of product
The ability to drive continuous system improvements within a catering program
The desire and ability to promote a client-focused culture

Catering Manager Resume Examples & Samples

Have qualifications in catering and food safety – preferably Food SafetyLevel 3 or equivalent
Be a clear advocate of people engagement and continuous improvement
Have strong leadership and influential skills and deliver great communication
Demonstrate an ability to explore and be inventive in supporting new ideas, events and activities throughout the year; and,
Be flexible in your approach to see the best from your Teams achieved

Catering Manager Resume Examples & Samples

Responsible for hiring, discipline, performance reviews, and initiating pay increases of employees
Flexible schedule with nights and weekends
Minimum 2 years of operational experience in hotel/banquet setting
5 year banquet/wait staff

Catering Manager Resume Examples & Samples

Have at least three years’ experience in banqueting, catering and/or food service
Have knowledge of special events coordination
Have excellent time management and organizational skills
Be fluent in written and oral English
Maintain a neat, clean, professional appearance and presentation
Work holidays, weekends, and morning or evening shifts
Have basic computer skills and develop knowledge of property management software
Serves as coordinator for weddings and special events
Liaison between various departments needed to implement weddings and special events
Collaborate with Conference/Wedding Coordinator during and following event booking process, and assist in booking weddings and special events when necessary
Provide guidance to event leaders
Manage every detail of events to meet guest expectations
Work with Banquet Captain as needed to train banquet staff in proper etiquette, policies, procedures and event venue set up and service
Coordinate with Chaplains to schedule the use of Estes Park Center’s indoor and outdoor chapels
Have access to and knowledge of AV inventory and coordinate needs with AV Techs
Develop and keep updated detailed shopping guide to local vendors; such as cakes, florists, DJs, party rentals, etc., and provide shopping guide to event leaders
Develop standardized floor plans to give guest a clear understanding of the facilities’ layout
Attend local and regional bridal shows, in order to increase potential guest knowledge of the YMCA of the Rockies
Conduct pre- and post-event meetings to ensure quality guest experience
Able to work eight hour shifts on concrete floors and lift 40 pounds up to 36 inch high tables
Have food handler certification
Possess a valid, USA state issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles
Ability to work cooperatively with others in a diverse environment
Assist in special event room set-up

Sales & Catering Manager Resume Examples & Samples

Previous sales and catering experience
Proficient experience with Microsoft Office
Flexibility with scheduling including required weekends, evenings and holidays
Exceptional time management and organizational skills

Catering Manager Resume Examples & Samples

Hands on Corporate Service catering experience
Experience with both casual and fine dining catering/banquet management
Prior high volume catering service experience
Experience training and leading a catering staff
Experience with catering set up and execution
Experience writing catering menus
Experience coordinating and executing multiple events daily
Experience with labor controls, managing catering inventory and using catering software
Excellent customer and client relations skills
Excellent organization skills and attention to detail
An ability to transform spaces and create an experience for guests
The ability to work with clients on creating events to their exacting detail
Culinary acumen is preferred

Catering Manager Resume Examples & Samples

Extremely strong catering experience (5–10 years in high end catering environment including solid financial acumen and deep understanding of the technical delivery aspect of catering)
High volume catering / banquet experience from Sports & Leisure, Campus or Banquet/Conference Center background
Ability to multi-task and delegate to coordinate multiple events at a time and utilize a systems based approach to meet each event’s time-lines/specifications and quality of product
Have demonstrated knowledge in casual and fine dining, and banquet management
Have strong writing, costing, menu development and pricing skills

Catering Manager Resume Examples & Samples

Manage email requests for meetings
Establish and maintain positive working relationships with staff and clients
Communicate with clients in coordination for meetings, using prompt, professional written and verbal responses
Reserve meetings and detail meeting set-up in system
Multi-task client needs and requests and maintain organization
Liaise with the setup and service teams to ensure that the meeting are set properly
Work in Preston's as needed in a supervisor compacity to help support the team
Review space bookings for accuracy on a daily basis
Provide accurate billing code information to accounting to ensure prompt processing
Support the Services Team by providing assistance as needed
Provide operational departments with information about upcoming groups and events
Liaise with different departments to plan last-minute meeting and event requests
Liaise with other departments to ensure a pleasant experience for meetings
Prepares and processes all HR related paperwork accurately and efficiently
Correctly retaining records, files and logs in accordance with established procedures
Ensures HR processes & procedures are consistently followed and communicated
Prepare catering proposals
Implement strategies toward gaining new markets, increasing average checks, up-selling menu items, etc
Perform other related duties as requested by management
Practice safety standards and report any unsafe conditions t
Remain alert, courteous and helpful to guests at all times

Catering Manager OE Resume Examples & Samples

Administer all catering operations to include, but not limited to, guest service, soliciting new accounts, negotiating contracts, merchandising and marketing, planning, event execution, cost control implementation, systems management, budget and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
Maintain regular attendance and a flexible schedule to accommodate client's needs before and after events
Responds to requests for service and assistance

Catering Manager Resume Examples & Samples

Demonstrated knowledge of catering operations and catering logistics, casual and fine dining, and banquet management
A sharp eye for attention to detail
Ability to manage events that exceed client expectations
Excellent event planning skills, and is visionary in regards to presentations and creativity
Perform in this high energy atmosphere
Excellent interpersonal & communication skills
An expert in client/guest relations- this position will have direct client contact

Catering Manager Resume Examples & Samples

Casual and fine dining banquet management experience
Experience writing, costing and pricing catering menus
Experience with labor control systems
Innovative, trendy and creative ideas for catering
Excellent customer service skills!

Catering Manager Resume Examples & Samples

Strong catering experience in high end/high volume catering environment
Full beverage and bar service management experience
Delegation skills and ability to multi-task to coordinate multiple events and utilize a systems based approach to meet each event’s time lines/specifications and quality of product
Prior experience marketing, promoting a venue to solicit new sales for catering, up-selling

Catering Manager Resume Examples & Samples

Solid organizational skills and excellent leadership/team building skills
Understanding of menu planning and food cost
Proven ability to handle catering at all levels from students to executives
Passion for excellent guest service and attention to detail

Wedding Sales & Catering Manager Resume Examples & Samples

Coordinate all group site related activity through the direction of the Director of Sales. FAM trip Coordination leader and liaison with Sales/PR managers for seamless execution
Maintain professional communication/relationship with other Four Seasons Hotels & Resorts along with WSO network, working toward achieving pre-determined revenue goal
If deemed necessary by the Resort promote awareness to markets via travel to respective regions in or outside the country working tradeshows, providing presentations and sales calls
Will be in charge of small programs when all CSMs are handlings large programs at the same time. Promote local awareness through maintaining relationships with CVBs and tourism authorities
Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standards

Outside Catering Manager Resume Examples & Samples

Responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility
Generating new accounts and maintaining accounts through sales calls, sales blitz, telephone calls and entertainment
Takes responsibility for understanding the Sales Plan of the Hotel and the required budgetary guidelines, to enable empowered decisions in all rate negotiations
Achieve budgeted revenues and department goals and maximize profitability
Ensures that selling strategies are adhered to during negotiations and maximize upselling opportunities whenever possible
Recognizing & understanding market competition and trends and provides feedback and suggestions gathered from direct sales solicitations, telephone calls, etc
Formulate corporate offer letters, contracts and any other required business correspondence
Responsible in preparation of weekly, monthly and quarterly sales reports as required
Responsible in re-negotiation of rate agreements within budgetary guidelines of corporate accounts with the approval of the DOSC, and ensures that accurate rates are communicated to concerned departments
Trade and networking events as representative of Sofitel The Palm when required
Develop and maintain relationship with clients and guests in order to produce business, and promotes the brand image at all times

Spencer s Steakhouse Fine Dining & Catering Manager Resume Examples & Samples

60% Responsible for representing the hotel through conducting conferences, making proposals and other external sales presentations to groups and prospective customers to solicit, explain, negotiate and close group and local catering business. Daily meets with and entertains customers, conducts property tours, participates in tradeshows, industry and community events to promote facilities and services and close deals. Has discretion and authority to negotiate contracts and commit company with customers and set establish agreements with vendors
15% Manages all aspects of the customer relationship including drafting proposals and contracts,
5% Prepares and presents catering forecasts and reports as required by Director of Catering& Events and Restaurant GM
5% Coordinates with Dir. of Events & Catering and Restaurant GM in formal planning for and execution of significant events at the hotel

Catering Manager Resume Examples & Samples

2 - 3 years previous catering sales, sales manager, conference service manager or food & beverage manager experience
Strong strategic sales abilities to include qualifying, selling and closing sales skills
High level of creativity with attention to detail, paired with strong business acumin
Able to solicit new business, create relationships with event planners and corporate contacts
Spanish speaking desired
We pay a very competitive salary in Miami and offer a robust benefit plan

Catering Manager Resume Examples & Samples

Strong catering / event planning background - Have demonstrated ability to handle numerous events occurring at the same time, has a proven track record of increasing catering sales through creative marketing and outreach,
Proven track record in creating elegant and sophisticated Presidential level culinary experiences, working with the President of the College, trustees and key Development department directors to exceed culinary and service expectations while enhancing client program objectives
Passion for excellent guest service and attention to detail - ability to handle all last minute requests – “No” is not an option…
Passion to increase catering sales – both on campus as well as expand off site opportunities

Catering Manager Resume Examples & Samples

Have previous Event Planning / Catering experience in conference centers, hotels, banquet facilities or similar settings
Be responsible for the organization and execution of all catering events
Have experience in high volume activity, employee/staff training, labor management and control systems
This twelve month position entails some weekends, late nights and holidays, based on account needs

Base Catering Manager, Puckapunyal Resume Examples & Samples

Ensure the menus for routine meals services, private and formal functions are met
Review Mess Comments Books and Maintenance Registers
Good computer skills (e.g. Microsoft Office Suite, RSA, SAP
Ability to lead and motivate staff under minimal supervision

Base Catering Manager Resume Examples & Samples

Produce rosters and manage FOH staff
Complete monthly stock reconciliation, monitor wastage and control stock levels
Train and support staff to ensure strong customer service is delivered
Complete the banking, recording keeping and reporting of daily transactions
Basic Financial skills highly regarded
Previous experience in managing a fast paced business with a large F&B operation
Certificate IV in Hospitality Operations, Business, F&B or related discipline
Good computer skills (e.g. Microsoft Office Suite, RSA, SAP)

Head Chef / Catering Manager Resume Examples & Samples

Possess Cert III in Commercial Cookery
Catering or restaurant management experience in a large commercial kitchen
Strong food related systems proficiency for efficient performance in budgets, ordering and stock control
Exceptional customer service, interpersonal, problem solving and communication skills
You must be an Australian Citizen and be able to obtain an ADF Clearance

Catering Manager Resume Examples & Samples

Have the ability and willingness to develop, train and lead a staff
Experience with inventory and labor control systems
Have a passion for food and innovation

Seasonal Catering Manager Resume Examples & Samples

Minimum 1+ years’ experience as a F&B Supervisor
A proven leader and committed to staff development
Available to work weekends and shift work required

Catering Manager Resume Examples & Samples

At least 3 years of previous Catering/Convention Services experience
Previous experience in a selling environment
Working knowledge of food and beverage
Excellent customer service skills

Catering Manager Resume Examples & Samples

To plan, operate and control the production and service of food related duties
To take responsibility for the standard of cleanliness and hygiene of premises and equipment in line with the Food Safety Act and Company Policy
To order all food and other commodities required from designated suppliers
To undertake any other duties that may be required for the effective operation of the catering establishment

Catering Manager Resume Examples & Samples

Two or more years in catering or restaurant service preferred
Two or more experience iwht trianing part time staff preferred
Two or more years with customer service preferred

Catering Manager Resume Examples & Samples

Hands on College/University or hotel catering and catering management experience
Experience with both casual and fine dining banquet management
Experience with labor controls
Work schedule must be flexible to meet catering needs. Shifts may range from early morning to late evening

Assistant Catering Manager Resume Examples & Samples

The hygienic handling and safe preparation of food products, in accordance with food hygiene legislation and the Company's Food Safety Policy (HACCP) as outlined in the FSMS
Production of food to the highest standards
Ensuring readiness for service and setting the pace for peak trade in all outlets, matching facings to demand
Ensuring all food is presented for service in a timely manner and in correct sequence
Ensuring highest standards of personal hygiene practices, as indicated by legislation and Company Food Safety Policy (HACCP) and an understanding of electronic temperature monitoring systems
Ensuring observance and compliance of Health & Safety regulations and Best Working Practice
Ensuring chefs follow standard recipes to ensure standardisation of final dishes, and also to ensure correct and economical use of resources. All costings to be updated annually or where there is an influx in pricing due to inflation/economic reasons
Working in conjunction with the Catering Manager to review, develop and introduce new dishes to the menu cycle on a regular basis
Ensuring continuous service improvements to provide a service that is competitive and responsive to customer needs, whilst promoting the Company's catering brand
Making initial informed judgements about quality of ingredients and reporting to Catering Manager where discrepancies are evident
Overseeing cleanliness of food production and food service areas including staff change, etc (all areas) in line with work schedules, policy and legislation as dictated in the FSMS
Overseeing monitoring/compliance of fridge/freezer temperatures as part of daily work routine, and reporting units operating outside the temperatures as indicated in the FSMS
Showing understanding of healthy eating principles and applying these to staff and visitor catering service, to ensure the contract keeps the local council Healthy Eating Award
Deputising for Catering Manager during times of absence. Duties at such times will be confined to operational issues, such as ensuring food orders are completed, staffing levels maintained and food safety is observed, together with any training and people-related requests/challenges which may occur
Ensuring compliance with Company's and Hospital Control of Infection Policy with respect to Food Hygiene, particularly Bare Below the Elbow and also 5 Moments of Hand Hygiene and HACCP
Ensuring all stock is secure and no loss of stock, and to action if needed
Must be willing to undertake mandatory and refresher training as appropriate to the job, including Food Safety Level 3/4, Food Hygiene, Manual Handling, Health & Safety, COSHH and Fire Safety
Strong leadership skills with proven track record and adequate experience in similar role
Able to support new members of production and front of house staff in a mentoring role
Able to inspire and motivate team to achieve food to specification, and therefore achieve sales and profit
Responsible for training and developing chefs and catering team to deliver food to company specification
Assisting in setting up Personnel files within timeframes and dealing with personnel queries in real time as they occur, ensuring transparency and action-based approach
Assisting in performance and review of all kitchen staff on an ongoing basis
Excellent communication and team working skills
Able to use own initiative to deal with challenges and opportunities

Catering Manager Resume Examples & Samples

Have a college degree, preferably in Hospitality
Have at least two years Catering, Banquet or F&B Management experience
Have some sales related experience
Be detail oriented, organized and able to work in a multitasking environment under pressure
Prior knowledge of Delphi a plus
Have excellent knowledge of and passion for high-end food and beverage items
Be creative and have a good sense of style
Be flexible, adaptable and positive in pressured situations

Catering Manager Resume Examples & Samples

Excellent customer service skills,
Strong management / operations experience
Excellent communication and marketing skills
Strong knowledge of industry trends, food knowledge, sales and leadership skills
Knowledge of catering programs and systems
Knowledge of proper cash handling procedures
Ability to work a flexible schedule that will include evenings and weekends

Catering Manager Resume Examples & Samples

We are looking for a professional to manage our Delivered catering service and high profile events. Leading your team, you will be responsible for ensuring the highest level of quality service is achieved whilst protecting costs and profit. You will be responsible fo all legislative regulations within your section, including staff training and legal compliance
You will work with us to explore opportunities to further grow the business and introduce new products and specialities
An ability to react to change in customer demand and ensuring all stakeholders are happy is essential
Experience in a similar role is essential

Catering Manager Resume Examples & Samples

We are looking for a professional to manage a small cluster of café style catering operations. Leading your team you will be responsible for ensuring the highest level of quality service is achieved whilst protecting costs and thus profit
You will be responsible for all legislative regulations within the café style operations including a responsibility for staff training and legal compliance
An ability to react to changes in customer demand and ensuring all stakeholders are happy is essential
Experience of managing a small cluster of café style opportunities or one large catering operation is essential

Assistant Catering Manager Resume Examples & Samples

Act as the point of contact for Defence Services in regards to all Hospitality and Catering service requests, and communicate all details to the Food and Beverage Manager and/or Head Chef as required, to ensure an efficient service is provided in line with the SOW (Scope of Works)
Support Hospitality and Catering team by consistently delivering a friendly, helpful and professional service to all customers
Prepare quotes for survey and quote service requests, collect required approvals, issue invoices and collect payments as required
Develop rosters and coordinate staff, ensuring adequate support is provided for all meal services, bar services and functions
Review customer comments and feedback on a daily basis, ensuring concerns are investigated and customers receive a professional response in a timely manner
Ensure notice boards are presentable and display relevant safety alerts and current information
Banking of public monies in line with internal and Client protocols
Preparation of end of month reports and statistics as requested by the Food and Beverage Manager

Catering Manager Resume Examples & Samples

College/University/Restaurant catering management or hospitality experience
Experience training and leading a catering management staff
Experience managing multiple events and multiple daily priorities
Experience with event set up and breakdown
Flexibility to work varying hours/shifts as catering needs dictate

Catering Manager Resume Examples & Samples

College/University catering and catering management experience
Catering/banquet management experience within a hotel or conference center
Experience with a variety of catering platforms from casual to fine dining
Experience with menu planning and budgets
Experience using Catertrax or other catering software system
Experience training and leading a catering and student staff
Excellent customer service skills and the ability to think outside the box; drive program excellence

Banquet / Catering Manager Resume Examples & Samples

Supervises, manages and oversees and food service and set-up activities for banquet/catering functions in order to ensure high quality service to customers
Monitors quality and portion control
Plans, develops and oversees implementation of training programs for banquet and catering staff
Assists, instructs and oversees staff in catering and banquet set-ups, meal service, alcohol and non-alcohol beverage service, and proper work methods and procedures
Manages banquet/catering room activities with the kitchen to ensure smooth event functioning
Assists menu coordinator to develop appropriate menus for events in order to meet client needs
Assists in the development of marketing plans in order to attract clientele
Markets facilities to perspective customers in order to secure business
Provides analysis in order to forecast and make recommendations for departmental strategic planning
Assists in developing, implements, and oversees the implementation of special projects
Interviews, hires, schedules and evaluates performance of student and regular employees
Manages food, beverage, supply, equipment and labor costs
Prepares and oversees the preparation of bills for banquet/catered events, meetings, or other events utilizing banquet or meeting space

Catering Manager Resume Examples & Samples

Strong catering experience (2-3 years in a high-end catering environment including solid financial acumen and deep understanding of the technical delivery aspect of catering)
High-volume catering / banquet experience within a Campus or Banquet/Conference Center environment
High-profile and high-end catering – attention to detail and providing exceptional catering service - developing creative options to fit our client's needs
Ability to build and mentor a solid catering team who the share same level commitment and passion to catering: quality presentation, customer service, professionalism
Experience with Catertrax or similar catering program

Catering Manager Resume Examples & Samples

Solicit new and existing accounts to meet or exceed revenue goals, through telephone, solicitation, outside sales calls, site inspections and written communication
Maintain contact with clients on a regular basis to develop relationship between and hotel staff with utmost in professionalism and accuracy
Outline all details of catering events in catering contracts and the form of BEOs and Group Resumes to provide timely information to the hotel departments regarding set up, purchasing, and scheduling needs
Effectively qualifies catering business for optimal revenue
Provide outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction
Maintain accuracy of catering events in Delphi
Assist in building strong relations with other hotel departments, staff, and outside vendors
Identify and contact potential new clients to introduce them to the range of services and offerings at the hotel
Responsible for ensuring all contracts and event paperwork is completed accurate
Ensuring excellent guest services that exceeds expectations with respect for quality and careful attention to service and details
Prior to and throughout the event inspect set ups for accuracy, cleanliness, organization, and agreement with client and Four Seasons standards
Able to work weekends and holidays

Catering Manager Resume Examples & Samples

Strong catering experience in a high-end/high-volume catering environment, including solid financial acumen and deep understanding of the technical delivery aspect of catering
High volume catering / banquet experience with a Campus/University, Banquet/Hotel/Conference Center or private catering company
Proven catering sales experience in order to grow existing business both on and off-site
Varied catering experience/knowledge to manage high-end and fine dining requirements and have the ability to follow customized university/client budgetary guidelines
Ability to communicate and work with all levels of staff/management at the campus, as well as all those that work within the various departments and functions
Ability to build, train and mentor a solid catering team who share same level commitment and passion for catering: Quality presentation, customer service, professionalism
Experience with Catertrax or other catering software program

Catering Manager Resume Examples & Samples

Responsible for the weddings and social market. During the off season, may also be responsible for local catering events
Respond to inquiries that arrive via fax, telephone, e-mail or walk in clients in a professional and timely manner
Assist clients in meeting their expectations both conceptual and monetary while keeping in mind food costs, labour costs and hotel operations
Assist clients with the coordination of outside suppliers, including entertainment, audiovisual, décor and floral
Responsible for organization and supervision of assigned functions from date of booking to departure
To solicit from, and confirm all information pertaining to the event with the clients
To organize and distribute all information to operation departments through banquet event orders, resumes and rooming lists
Prepare banquet event orders for business booked and follow up with client on day of function and complete follow up after the event
Active in developing new business and the promotion of existing wedding business
To obtain guarantees of food and beverage for Banquets and the Kitchen. Must advise if any deviation of number, so labour and food can be controlled
To communicate with clients to ensure they are aware of and comply with hotel accounting policies
To daily yield bedroom and meeting space to their optimum potential through the use of Opera and Property Manager Systems
Create floor plans for the best use of space for each event
To establish good business and social relationships within the industry and participate in activities related to public relations to further increase sales leads for the department as well as the Hotel
Be knowledgeable of and enforce liquor and fire safety laws and regulations
Conduct and or attend daily meeting to review event contracts to ensure last minute changes are communicated with Banquets, Kitchen and Stewarding
Work closely with Room Sales Team to ensure all contractual terms agreed upon are carried out and to maximize function space for the highest profitability for the Hotel
Utilize Opera to track, solicit bookings, produce BEO's and follow up on accounts
Help to achieve departmental yearly budgets and goals

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