Catering Administrative Assistant Resume Samples

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HW
H Wunsch
Howard
Wunsch
52841 Judge Avenue
San Francisco
CA
+1 (555) 840 4327
52841 Judge Avenue
San Francisco
CA
Phone
p +1 (555) 840 4327
Experience Experience
07/2015 present
Philadelphia, PA
Sales & Catering Administrative Assistant
Philadelphia, PA
Sales & Catering Administrative Assistant
07/2015 present
Philadelphia, PA
Sales & Catering Administrative Assistant
07/2015 present
  • They will also prepare purchase orders and order office supplies
  • Consistently offer professional, friendly and engaging service
  • Act as departmental liaison with customers, in absence of Manager/Director
  • General Document production and distribution; to include but not limited to – contracts, amenity requests, turnover letters, BEO’s, pre-convention booklets, group resumes, daily event boards, etc
  • General activities; to include but not limited to – process deposit checks, faxing and retrieving of departmental documents, mailing outbound materials, checking inbound mailboxes, monitor VIPs, ensure cut off dates, create booking files, lobby board postings, daily signage, meeting agendas/minutes, purchase orders, etc
  • Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently
  • Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department
01/2011 02/2015
Dallas, TX
Catering Administrative Assistant
Dallas, TX
Catering Administrative Assistant
01/2011 02/2015
Dallas, TX
Catering Administrative Assistant
01/2011 02/2015
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
  • Additional responsibilities, as outlined by Director, Assistant Director or Manager
  • Health Benefits (Health & Dental Insurance)
  • 401(k) Retirement Plan
  • Sonesta Hotels & Other Outlets Discounts
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)
  • Respond according to the crisis management plan to any resort emergency or safety situation. (5%)
12/2004 12/2010
Boston, MA
Catering Administrative Assistant
Boston, MA
Catering Administrative Assistant
12/2004 12/2010
Boston, MA
Catering Administrative Assistant
12/2004 12/2010
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee. (5%)
  • Employee Recognition Programs
  • Newborn & Adopted Child Leave
  • Spousal & Domestic Partner Leave
  • Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, paging system, a bindery machine. (5%)
  • Employee Referral Program
  • Maintain the various Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes. (5%)
Education Education
Bachelor’s Degree in Hospitality Management
Bachelor’s Degree in Hospitality Management
University of California, Santa Barbara
Bachelor’s Degree in Hospitality Management
Skills Skills
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
  • Excellent time management and organization skills
  • Complimentary stays at Four Seasons worldwide (subject to availability)
  • Extreme attention to detail in all areas, organizational skills, and thinks strategically
  • Ability to touch type 50+ WPM and comprehensive computer skills
  • Ability to multi-task
  • Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
  • Be encouraged to demonstrate your professional passion
  • Fluent and professional communication both written and verbal
  • Strong communication and computer skills
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4 Catering Administrative Assistant resume templates

1

Catering Administrative Assistant Resume Examples & Samples

  • Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails using MS Word, Delphi, Crystal Reports, and Lotus Notes
  • Maintain Delphi accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders
  • Facilitate all aspects of internal Four Seasons Hotel Kuwait Meeting Program under the guidance of the Catering Sales Manager
  • Complete distribution of Catering correspondence to the hotel operating departments as required. Examples: Amenity Cards, Resumes and Banquet Events Orders
  • Maintain the various Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
  • Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns
  • Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum
  • Perform all tasks in the absence of the Conference Services Assistant
  • Participate in scheduled departmental and administrative meetings as requested
  • Ability to read, speak and write English and Arabic
2

Catering Administrative Assistant Resume Examples & Samples

  • Act as departmental liaison with customers, in absence of Manager/Director
  • Effectively respond to general inquiries and direct/handle them appropriately
  • General Document production and distribution; to include but not limited to – contracts, amenity requests, turnover letters, BEO’s, pre-convention booklets, group resumes, daily event boards, etc
  • General activities; to include but not limited to – process deposit checks, faxing and retrieving of departmental documents, mailing outbound materials, checking inbound mailboxes, monitor VIPs, ensure cut off dates, create booking files, lobby board postings, daily signage, meeting agendas/minutes, purchase orders, etc
  • Organize catering and/or convention booking files from date of departure, and maintain accurate activities within files consistently
  • Obtain/confirm event-related information (to include, but not limited to – meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner
  • Handle internal events efficiently, to allow for revenue generation maximization while still addressing internal needs
  • Conduct any/all site inspections as required. Able to handle ‘walk-in’ inquiries
  • Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department
  • Additional responsibilities, as outlined by Director, Assistant Director or Manager
  • Previous experience within luxury market, in similar or related role, preferred
  • Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred)
  • Ability to multi-task and take direction from multiple sources; while still prioritizing and maintaining control over workload
  • Team player who is results oriented and highly motivated self-starter
3

Catering Administrative Assistant Resume Examples & Samples

  • Knowledge of front and back of house operations
  • College education preferred
  • Fluent and professional communication both written and verbal
  • Works well under pressure, multitasking, and team player
  • Extreme attention to detail in all areas, organizational skills, and thinks strategically
  • Ability to touch type 50+ WPM and comprehensive computer skills
  • Be rewarded with market-leading pay and a comprehensive benefit plan
4

Catering Administrative Assistant Resume Examples & Samples

  • Performs general administrative duties, including typing, answering multi-line telephones, composing memos and letters, filing and copying
  • Processes all paper flow in and out of the Catering Department
  • Maintains several filing systems of functions, clients, as well as pertinent hotel records and information
  • Handles/forwards guest requests, guest inquiries, questions, and complaints in a courteous and timely manner
  • Performs special projects/research in conjunction with departmental goals
  • Assists clients when necessary
  • Assists the Catering Managers by checking room setup and communicating with other hotel departments as requested
  • Maintains and updates monthly reader files
  • Responsible for the production and distribution of all correspondence, paperwork, generated by the Catering Department
  • To perform other work related duties as assigned by Management
  • Assist in the sales process as needed to support catering revenue targets
  • Must have one year’s experience in the hotel field
  • Must be able to work independently and as a team member
  • Must type at least 40 words per minute
  • Must have experience with use of computers and dispatch equipment
5

Catering Administrative Assistant Resume Examples & Samples

  • Assists Catering Service Coordinator with billing and invoices using Reserve and Hypercom machine to settle
  • Acts as liason between internal departments critical to functions of catering
  • Works with vendors to place orders for backstage catering and all in-house catering: rentals, pastry, and specialty dessert orders
  • Ensures that appropriate rules are followed in keeping the Banquet Storeroom organized
  • Prepare availability and schedule each month, and input banquet employees in ABI
  • Answer external client inquiries
  • Prepare staff packets for each event once Catering Service Coordinator has approved the assignment
  • Complete “Banquet Weekly” an internal spreadsheet to inform the building of audio visual, room set ups, and ushering needs
  • Minimum of two years operational experience in a hotel/banquet setting preferred
  • Prior administrative skills required
  • Since this is an event related position, shift hours will vary with type of event and is a permanent part-time position
6

Catering Administrative Assistant Resume Examples & Samples

  • Generate contracts and BEOs in support of Senior Catering Managers
  • Generate Banquet Event Orders based on agreed contractual terms. Prepare and process all required paperwork to include BEOs for groups with room blocks of 10 or less, and all other related correspondences with clients
  • Support daily distribution of BEO's, reader boards and change logs
  • Maintain excellent working relationship from initial lead call through follow-up solicitation and maintain contact with all support departments, including banquets and functions room departments, until event conclusion
  • Maintaining file room and proper stocking of Catering Marketing Collateral
  • Opens incoming mail, dates stamps and distributes accordingly - Sends outgoing mail, both interoffice and outside of the hotel
  • Routes mail, faxes and other printed matter
  • Prepares and types correspondence and fairly complex numerical/financial reports, as directed
  • Prepares correspondence on behalf of management
  • Orders and maintains office supplies and equipment
  • Maintains files and equipment in an orderly and professional manner
  • Uses the property's email system and maintains their email box, as is policy
  • Additionally this position may or may not have access and/or control over the email box of assigned supervisor(s)
  • Appropriate business use of telephone and voice email system
  • Announces visitors and/or handles requests, as appropriate
  • Represent the catering department as needed
  • Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
7

Catering Administrative Assistant Resume Examples & Samples

  • The ability to type in a proficient manner to ensure a quality and timely product
  • The ability to produce all banquet checks, reader boards, change log sheets, 12-day Reports, BEO distribution, and diagrams in Social Tables
  • The ability to efficiently utilize Word, Excel, Powerpoint, and Delphi to complete all correspondence (proposals, contracts, form letters, internal forms, etc.)
  • The ability to maintain all catering files in accordance with established procedures and standards
  • The ability to assist clients in the absence of a catering representative
  • The ability to assist in the preparation of reports as required by the Director of Catering and Conference Services
  • The ability to requisition supplies and collateral through the purchasing system with the proper signatures and put said items in their proper place
  • The ability to participate in scheduled meetings as requested
  • The ability to book internal meetings and follow through with proper booking procedures
  • The ability to respond properly in any hotel emergency or safety situation
8

Sales & Catering Administrative Assistant Resume Examples & Samples

  • This position is a customer contact position requiring a multitude of tasks while consistently providing offices, fielding calls for distribution to managers, typing group contracts, proposals, letters and other correspondence as required
  • Along with this, the individual will be responsible for generating new leads for Catering business through telephone solicitation, and passing these leads to the appropriate Manager
  • They will also prepare purchase orders and order office supplies
  • Candidate should be able to type a minimum of 30 words per minute and should possess strong verbal and written communication and organizational skills
  • Should possess the ability to multi-task, and juggle multiple projects, tasks and assignments as required by the Directors within the departments
  • Previous Sales experience in a Hospitality related environment preferred
  • This position is a developmental position that has the potential to lead to a Management role
9

Catering Administrative Assistant Resume Examples & Samples

  • Attends weekly sales and catering departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, and weekly sales meeting
  • Assists with special projects assigned by management
  • Performs other duties and responsibilities as assigned or required by management
  • Maintain a good working relationship with other departments, employees, and guests
10

Catering Administrative Assistant Resume Examples & Samples

  • Strong communication and computer skills
  • Excellent time management and organization skills
  • Catering and Hotel Experience is a plus
  • Delphi knowledge preferred
  • Enjoys working with people and in a team environment
  • Previous in a luxury hotel, or similar environment
11

Catering Administrative Assistant Resume Examples & Samples

  • Arranges appointments for Director of Catering
  • Answer incoming telephone calls - all Catering lines
  • Responds to telephone inquiries by determining client's needs and specifications for referral to Catering Sale Managers
  • Processes all Director of Catering incoming correspondence
  • Types all Director of Catering outgoing responses
  • Ensures that all filing systems are maintained according to spec's (Local, Convention and Spin-off)
  • Sells Food & Beverage to small convention groups and one-shot groups
  • Co-ordinates catered events for these groups
  • Gathers and organizes all materials for Catering End of Month report
  • Ensures that all Director of Catering catered functions are "tie-down" 48 hours in advance (guarantees, floor Plans, entertainment, flowers, A/V etc
  • Establishes rapport with Director of Catering's clients and functions as his liaison
  • Special projects as assigned by Director of Catering
  • College degree preferred, but not required
  • Experience working with Microsoft Office Applications
  • Delphi experience is a plus
  • Ability to type at minimum 30 WPM
  • Ability to work holidays, and some weekends and night
  • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns
  • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player
  • Excellent communication and presentation skills proven phone etiquette skills
12

Catering Administrative Assistant Resume Examples & Samples

  • Maintain Delphi accounts, including traces, creating and updating bookings, manipulating events in the function diary and the preparation of Banquet Event Orders. (15%)
  • Maintain the various Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes. (5%)
  • Operate a variety of electronic and manual office resources, including but not limited to laser printers, multi-function copy machines, fax machines, paging system, a bindery machine. (5%)
  • Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact. (5%)