Catering Sales Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the catering sales manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Parisian

Alicia

Parisian

3339 Morris Landing

Houston

+1 (555) 587 1723

3339 Morris Landing

Houston

Phone

p +1 (555) 587 1723

Experience Experience

Los Angeles, CA

Catering Sales Manager

Los Angeles, CA

Lemke-Schultz

Los Angeles, CA

Catering Sales Manager

Provides day to day supervision and direction to the Catering Sales Team. This includes hiring, conducting performance evaluations, performance management, etc
Works with the Events Co-ordinator who will assist with developing of Proposals, Contracts, some detailing of smaller programs and administrative duties
Assist in developing accurate monthly, 90 day forecast development
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee
Represents the hotel at selected trade shows that provide a networking opportunity and a means to highlight the Hotel's presence in the market
Develop networking opportunities through active participation in community and professional associations, activities and events
Work with the Club’s General Manager to determine selling prices and menus for catered events

Los Angeles, CA

Franchised Catering Sales Manager

Los Angeles, CA

Fadel LLC

Los Angeles, CA

Franchised Catering Sales Manager

Assisting management in training and motivating employees while serving as a role model
Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff
Develop strong relationships with on property sales and food and beverage staff to ensure working in unity and always striving to achieve the same goals
Establishing a strong networking presence within the local hotel community
Perform repetitive telephone work
Assist in development of departmental budget
Assisting in the development of banquet menus and pricing

present

Phoenix, AZ

Senior Catering Sales Manager

Phoenix, AZ

Johnson, Batz and Glover

present

Phoenix, AZ

Senior Catering Sales Manager

present

Working knowledge of catering sales systems such as Daylight or Delphi computer program
Working knowledge of MS Word and Excel
Documents the outcome and follow-up strategies for each solicitation to gain new/additional business
Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
Negotiate meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
This position will report to the Sales Director and support the catering functions with building operations, culinary department and catering department along with the sales team charged with revenue growth
Performs other job related duties as assigned, communicating directly with Executive Director of Catering & Banquets and Associate Director of Catering

Education Education

Bachelor’s Degree in Business Administration

Hofstra University

Bachelor’s Degree in Business Administration

Skills Skills

Highly responsible & reliable and be able to work in a very fast paced/high demand work environment
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Highly responsible & reliable
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent reading, writing and oral proficiency in the English language
Ability to deal professionally, courteously and tactfully with the public and coworkers
Strong knowledge of Microsoft Office Suite of business applications, and other hospitality / event related software applications as necessary
Have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
Proven track record of a consistent ability to provide quality service

Create a Resume in Minutes

11 Catering Sales Manager resume templates

Read our complete resume writing guides

Restaurant Catering Sales Manager Resume Examples & Samples

Meer or exceed solicitation goals and revenue goals
Develop menus and agendas, and complete all pertinent correspondence with outside vendors and customers
Handle inquiry calls and outside sales calls. Follow through to completion of function(s)
Prepare and submit required reports in a timely manner
Thorough knowledge of federal, state and local laws governing occupational and good safety
Assist with booking of events, selecting and costing menu items, and pricing as needed through varying software systems
Facilitate internal/external customer relations; represent USE and the client at any and all meetings and events
Directly supervise catering operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, and break down of catered foods, beverages, and events of varying size and
Must be proficient in general computer knowledge
Strong understanding of event logistics and requirements
Excellent skills regarding leadership development, organizational management, and delegation
Proficient in Micros POS and Quickbooks

Catering Sales Manager Resume Examples & Samples

Maximize food and beverage revenue to the Resort through strong product knowledge, selling skills and client upselling techniques
Manage wedding and day group inquiries. Sell and service Weddings, day groups and 10 & under groups by generating and executing contracts for future business as well as service family reunions, ski groups, and 11 – 40 peak room night Conferences from Sales or as business levels demand
Work with clients to insure that the function is professionally planned and have contact with client once in house to insure any request/problems are resolved
Work with the Keystone Sales Department to generate inquiries and interest by cold calling local businesses and Front Range business, for Corporate or Social Events
Conference Services Manager is required to work all major functions as assigned by the Director of Conference Services, many events will occur in the evening after hours
Food and Beverage, conference services and/or room experience - required
At least 1 year of previous Catering Sales or F&B management experience - required
ARTS and Delphi experience - preferred
Strong, effective verbal and written communications skills
Schedule flexibility as business dictates (Weekends, past 5pm)

Catering Sales Manager Resume Examples & Samples

Superior communication skills (verbal and written)
Highly organized with strong time management instincts
Ability to manage confidential information
Can handle fast paced high-pressure situations
Minimum of 2 years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are acquired
Excellent administrative and organizational skills, financial planning and analysis skills
Strong computer skills including excel; knowledge of Delphi system preferred

Catering Sales Manager Resume Examples & Samples

Qualifies sales opportunities through inquiries and prospecting to maximize revenue potential
Inputs data to generate proposals, contracts, BEO's, update client files, and enter information into Cater Trax
Must be able to successfully manage and execute events in a fast-paced environment, preferably with experience in off premise catering, this accounts for 25% of the position
Verifies, from the booking report, that all files are made and that all bookings are turned definite in a timely manner
Phone support, creating correspondence, and provide back-up support for the managers as well as administrative staff
Creates and maintains reports as needed to assist with the sales effort
High school or equivalent education required, Bachelor's Degree preferred
Previous catering sales experience within a hotel, country club or event center preferred
Excellent communication skills and strong attention to detail

Catering Sales Manager Resume Examples & Samples

Solicit, negotiate and confirm new and repeat business through various efforts (outside sales calls, telemarketing, referrals, tradeshows, sales missions, internet prospecting, etc). Prompt and competent follow-up on leads/referrals, use of reader board analysis, and networking in order to maximize room revenue to meet and/or exceed individual and team sales and revenue goals
Develop and continually enhance relationships with key accounts, business and travel industry accounts, community organizations and professional associations to maintain high visibility and increase market share. Responsible for building Relationship Strategy and driving customer loyalty by delivering superior service throughout each customer experience. Able to successfully close profitable business and achieve revenue targets
Identifies and anticipates market trends and volatility. Recommends alternative options & solutions to improve sales
Lead, develop, train and coach respective team members within the sales and catering discipline
Develop and implement creative sales strategy by analyzing historical, current and future hotel/market/account trends
3 years’ experience in sales, group catering events or like employment
Planning, organizing and effective time management skills

Catering Sales Manager Resume Examples & Samples

The Catering Sales Manager will work closely with a Unit Sales Director to maintain corporate and social catering accounts to meet or exceed budgeted revenue goals
Maintain and develop current client relationships, respond to customer inquiries, develop proposals and contracts, recognize opportunities to maximize revenue opportunities by up selling and offering enhancements to exceed client. expectations, work with event planners on property to manage the event’s entire experience and make outside calls to generate new catering business
Specific to the property are opportunities to support large returning events as well as one time opportunities
Good Communication and project management skills
Strong Attention to detail, organized, excellent time management skills
Able to take direction but also work independently Focus on Guest service
Maintaining and developing current client relationships
Responding to customer inquiries - Developing proposals and contracts
Recognizing opportunities to maximize revenue opportunities by up-selling and offering enhancements to exceed client expectations
Working with event planners on property to manage the event's entire experience
Making outside calls to generate new catering business
3-5 years in hospitality industry, with experience in catering or banquets preferred
Experience in a major convention hotel or large social market preferred
Ability to effectively communicate with diverse clients and staff
Ability to balance multiple tasks while being creative and having a proactive approach to sales

Senior Catering Sales Manager Resume Examples & Samples

This position will report to the Sales Director and support the catering functions with building operations, culinary department and catering department along with the sales team charged with revenue growth
Book events for the Santa Clara Convention Center in Santa Clara, CA
Sales and operations experience are needed as you do both at this smaller account
3+ years of Catering Sales/Management experience

Catering Sales Manager Resume Examples & Samples

Achieve sales/profit goals of the Club’s catering/events operation
Develop and implement programs and activities that increase and retain events in the Club, including, but not limited to, telephone sales campaigns, direct marketing campaigns, networking events, open house events, and the like
Utilize salesforce.com daily to build and maintain an events prospect database, track all communications and activities with those prospects, and record all sales made
Oversee the development/preparation of contracts for all events
Recommend refinements for catered events to include floral arrangements, table settings and room appointments; recommend the purchase of equipment and supplies
Work with the Club’s General Manager to determine selling prices and menus for catered events
Plan and coordinate details of catered events to include determining specifications and quantities of goods to order, determining manpower levels, recommending personnel assignments, scheduling space and facilities, and communicating menu information to production staff
Ensure that arrangements are made to set up rooms, provide service and clean areas after events
Regularly evaluate services and determine means by which to upgrade quality of catered events
Attend important events to foster relationships that are important to generate event referrals and other club business opportunities
Participates in outside activities that are judged appropriate by the General Manager and/or BCG regional team to enhance the presence of the property in the local community
Participate in BCG monthly sales calls and/or meetings and the annual BCG sales meeting
Perform other related duties as assigned by the Club’s General Manager

Catering Sales Manager Resume Examples & Samples

Respond in a timely manner to incoming group/catering opportunities that are within predefined parameters. Refer opportunities to appropriate sales associate if business is outside these parameters
Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them
Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfer accurate, complete, and timely information to property in accordance with brand standards
Understand and actively utilize company marketing initiative/incentives to close on business
Follow up on opportunities uncovered by business development
Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of Sales/Events Office leadership team as appropriate
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details
Follows up with customer post-event
Makes presence known to customer at all times during this process
Stays available to solve problems and/or suggest alternatives to previous arrangements
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
Integrates current trends in event management and event design
Empowers associates to provide excellent customer service
Solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience
College degree. -required
Minimum of 2 years hospitality sales/events experience. -required
Ability to effectively present detailed information both verbally and in written form to employees, managers, executives and guests. -required
Profiency in English. -required
In person interview. -preferred

Catering Sales Manager Resume Examples & Samples

Manage a steadily increasing, high volume workload
Serve as liaison between client and company, preserving, building and growing existing relationship
Effectively identifies the accurate revenue contribution each group/ or local business opportunity contributes to top line sales – does so in accordance with guidelines set forth by the company via the ERA/SPR. Follows up with each group, in accordance with identified timelines, to ensure accurate revenue re-projections
Communicates and implements all Aramark policies, credit procedures, guidelines, standards and contractual obligations with customers at our accounts to ensure compliance with these policies
Ensures the accurate and timely distribution of event information via event order contracts enabling operations execution of events to the customer’s satisfaction. Ensures event changes are communicated in a timely manner and to all affected departments.Troubleshoots customer issues and provides suggestions for resolution
Introduces customers to operations to ensure smooth transitions from sales to operations
Resolves any billing disputes with Director of Sales and General Manager’s approval
Documents the outcome and follow-up strategies for each solicitation to gain new/additional business
Performs the job proactively with the “WEST” and GROW philosophies on a daily basis
3-5 years’ experience as a Sales Manager in a high volume stadium, catering, banquet or convention center required
Demonstrated ability to manage competing tasks and prioritize work in a fast paced, high volume environment required
Demonstrated pattern of sourcing and securing new business, growing existing business and maintaining equitable client relationships required
Ability to work autonomously, exercising independent judgment and sound decision making
Ability to maintain proactive management of client accounts (internal and external) with a guest-centric attitude
Ability to communicate at a very high level, to subordinates, peers, managers and senior leadership, in order to achieve individual and team goals
Strong people skills, organized, stringent attention to detail, superior communication skills, and an ability to influence without formal authority

Catering Sales Manager Resume Examples & Samples

Conducts telephone solicitation calls to generate new business and contacts
Determines and secures proper meeting space for groups
Inputs data to generate contracts, update client files, and enter information into Delphi
Participates in Professional Membership Organizations to meet new prospects and remain updated with industry information and trends
Assists Director of Sales and Marketing in managing budget activity and compiling reports for period end
Attends weekly meetings for aging/billing, business review and sales meeting
Additional tasks and responsibilities may be assigned at the discretion of the manager
Follows Aramark policies and procedures and safety and sanitation policies and procedures
Bachelor’s Degree required; preferably with concentration in Sales and Marketing or related
Minimum of 3- 5 years current experience in Sales
Extensive knowledge of Delphi and Sales systems recommended
Requires effective written and verbal communication skill
Must work well independently

Catering Sales Manager Resume Examples & Samples

Associate’s degree preferred; preferably with concentration in Sales and Marketing or related
Minimum of 3-5 yearscurrent experience in cateringSales DC area perferred
Requires effective written and verbal communication skill. Demonstrated oral and written communication skills

Catering Sales Manager Resume Examples & Samples

Previous catering sales experience within a hotel, country club or event center strongly preferred
Ability to meet sales goals consistently while providing excellent customer service
Ability to work in a high demand/high volume environment
Ability to multi-task, and remain productive in a very fast paced environment with frequent interruptions
High level of client interaction, requires a high level of professionalism even under stressful situations
Experience managing, coaching and developing direct reports
Ability to meet short deadliness

Catering Sales Manager Resume Examples & Samples

Seek new business and ensure return business through customer satisfaction while maximizing revenue and profitability for Ocotillo
Participate in pre-event presentations, property tours and customer meetings
Ensure timely invoicing for all services rendered and recording of events in the POS system
Develop BEOs; review with event staff and ensure proper execution of events
Associates degree; 1 - 2 years related experience / training; or equivalent combination of education and experience
Strong, proven sales background
Knowledge of Microsoft applications, social media marketing and POS systems
Ability to communicate fluently in English
Reliable attendance. Varied hours may include mornings, evenings, holidays and weekends

Catering Sales Manager Resume Examples & Samples

Accurate and timely completion of Banquet Event Orders
1-2 years of sales experience in a hotel, resort, or convention center
Familiarity with Banquet Event Orders

Catering Sales Manager Resume Examples & Samples

Supervises and works with all catering service staff, as well as the planning merchandising and execution of the functions
Participates in catering sales presentations, property tours and customer meetings. Administers all phases of the banquet department, included, but not limited to, sales, planning, staffing, marketing, servicing and administrative procedures
Interprets, analyzes, and manages budget to meet business objectives
Responsible for developing a management team to oversee daily restaurant, suites, club and catering operations
The Senior Manager must work proactively with the GM to develop annual forecast for the Catering Department
Bachelor's degree preferred - preferably in Hospitality or Business Management
Prior experience in catering operations i.e: Casinos, Hotels, large F&B facility Catering, and or Convention Center catering Ops
Applicant must have 3+ years of Catering Management experience, preferably in the F&B Catering arena

Catering Sales Manager Resume Examples & Samples

Plan, implement, and manage daily sales and operations and activities for department. Sell and coordinate event space on behalf of the University. Participate in developing business plan and strategies to meet department and sales goals. Promote and maintain exceptional customer service while maximizing sales profitability. Pursue opportunities to increase event sales and food and beverage revenue. Monitor customer preferences to determine focus of sales efforts. Seek public relations, networking, and marketing opportunities to expand client pool
Meet with prospective and current clients and conduct tours of event facilities. Address question and provide solutions to clients’ concerns and issues. Address client needs and make suggestions regarding equipment, facilities, and food/beverage needs. Provide excellent customer service, seek to improve customer satisfaction, create customer loyalty, and provide guidance and feedback
Counsel, discipline, or terminate employees. Resolve problems referred by staff
Negotiate contracts with customers within established pricing parameter. Prepare detailed sales/event reports, including sales data worksheets, cost projections, and other financial metrics. Analyze and reconcile disparate sales/event details, and consolidate the information into actionable sales/event plans
Negotiate and contract with vendors for a variety of goods and services related to events planning. Monitor delivery of goods and services to ensure contract terms are satisfied
Develop budgets and approve budget expenditures. Provide regular projections and reports for development and administration of budget. Monitor expense and labor costs to meet budget guidelines. Oversee administration and maintenance of accurate records, scheduling, and forecasting and payroll duties
Oversee and manage event logistics for events at facility. Set clear expectations for event deliverables and due dates
Liaise with other events staff to ensure adequate staffing, space, facilities, food and beverage, and services are provided as requested by client(s). Build and maintain working relationships with internal and external partners
Oversee and/or maintain automated systems used for sales and event management and purchasing functions such as inventory control, vendor contract information, pricing schedules, cost control, and bid analysis. Maintain currency on latest products and trends by reading trade publications, attending seminars and trade shows, and developing and maintaining vendor contacts
Develop and implement security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinate security activities with University Public Safety Department. Promote and maintain standards for security conscious awareness and behavior. Maintain knowledge of University’s crime prevention and suppression programs and services. Ensure dissemination of security related information to staff

Catering Sales Manager Resume Examples & Samples

Attend daily Wyndham Business Review (WBR) meeting
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team
Meet or exceed set goals
Operate the Sales Department within established sales expense budget
Participate in required M.O.D. and Saturday office coverage as scheduled
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Monitor production of all top accounts and evaluate trends within your market
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Director of Sales
Assist in implementing special promotions relating to direct sales segments, i.e.WynClub parties, sales blitzes, etc
Assist in the preparation of required reports in a timely manner
Be familiar with all Wyndham sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property
Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Abide by Prime Selling Time (PST)
Develop networking opportunities through active participation in community and professional associations, activities and events
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up
Handle inquiries as part of Inquiry Day Program

Franchised Catering Sales Manager Resume Examples & Samples

Ability to understand and execute and support Marriott Customer Service Standards and PCH Standards
Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
Knowledge of operations and associated challenges for all brands
Knowledge of contractual agreements and legal implications
Knowledge of food trends, food and beverage composition and menu planning
Knowledge of food and beverage forecasting and attrition (Catering focused)
Knowledge of group, extended stay and transient business
Good negotiation skills

Catering Sales Manager Resume Examples & Samples

Schedule and assign in detail, specific duties to all associates under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards
Write banquet menus, memos, and send out amenities for VIP Guests. Review and revise Catering Department, weekly events sheets and banquet event orders. Formulate and make revisions to annual and monthly forecasts
Create special themes and menus

Catering Sales Manager Resume Examples & Samples

Travel to meet with or call individual corporate clients by telephone to solicit annual, week day and weekend business
Interview, train, resolve problems and provide open communication to newly hired catering associates when appropriate
Meet and greet clients, conduct property tours, and promote facilities and services. Answers client inquiries
Develop client menus, write contracts and letters, as well as organize all other arrangements as they relate to social and corporate events
Supervise and attend the overall set up and implementation of events and meetings. Communicate with relevant departments to ensure proper servicing of accounts
Prepare and present weekly and monthly Catering/Sales reports

Catering Sales Manager Resume Examples & Samples

Meet or exceed monthly, quarterly and annual revenue goals, insuring profitable events
Drive revenue for the department, the individual, and the hotel through a focused, timely sales effort
Actively participate in weekly department pick-up meeting
Assist in developing accurate monthly, 90 day forecast development
Mentor team members and knowledge share
Develop creative sales presentation s to provide competitive edge, and closure
Drive sales goal achievement through outside call plan development/achievement
Provide communications channel to insure that hotel is appraised of all groups that will impact the hotel
Develop and maintain relationship with hotels various departments and coordinate focused participation in servicing accounts
Actively participate in weekly sales revenue, and department meetings
Provide onsite service to individuals, groups and where necessary the teams programs
Assist clients in developing creative up sell menus, maximizing profitability
1-2 years of combined hotel catering sales experience
Current or previous experience in the Chicago market preferred
Previous experience in a luxury or 4 diamond/4 star establishment preferred
Guest focused with a passion for service and standards excellence
Must be able to work well under pressure in a fast paced and constantly changing environment
Proven ability to effectively lead, motivate and develop team members
Knowledge of Opera or Property Manager, Microsoft Office and Windows XP preferred
Excellent written and verbal interpersonal and communication skills
Ability to work independently and prioritize responsibilities

Catering Sales Manager Resume Examples & Samples

Accountable for booking and increasing Catering business requiring under 10 guest rooms, through the development of new business, prospecting, entertaining and active follow up of existing inquiries
Accountable for achieving sales quotas and sales goals as determined by the Director of Catering
Respond to all inquiries within one hour
Effective management of activities/bookings to assist in achieving hotel revenue targets
Quote and negotiate pricing within established parameters and process contracts
Solicit from and confirm with client all information pertaining to the event, and organize and distribute all information to departments through memos, banquet event orders, resumes and rooming lists
Effectively communicate all changes so labour and food costs can be controlled
Communicate effectively with hotel operation departments to ensure guest satisfaction
Manage room blocks in relation to pick up, rooming lists and cancellation
Coordinate for the client while maintaining strong relationships with outside suppliers - entertainment, electrical, audio-visual, display, decor and floral
Conduct pre-convention meetings when required
Conduct professional site inspections and test meals as required
Be available to assist client while on site at appropriate times (evening and weekends are required)
Must be flexible to accommodate irregular or extended hours
Identify and communicate lead referral opportunities for other Fairmont Hotels and Resorts
Attend required in-house meetings as required
Stay current with trends
Collect market and competitive intelligence – adjust strategy as required
Successful management and execution of a sales funnel to achieve the facility goals
Networking and contacts a must
Active community and social media participation, required
All other duties as assigned by the Director, Catering and Conference Services
Post-Secondary Education or Hospitality Certificate
Minimum 1 year experience in Conference & Catering Services or Sales an asset, with background in hotel operations
Professional presentation, excellent communication skills and the ability to close a sale
High-energy individual with exceptional organization skills
Must be able to work independently and maintain a positive attitude within a busy environment
Excellent interpersonal skills, preferred fluent in English and French
Strong knowledge of food and beverage, including wine and food pairing an asset
Computer literacy required including knowledge of Word and Excel
Must be a creative and effective leader, possessing a high degree of professionalism

Banquets & Catering Sales Manager Resume Examples & Samples

The sales and events Manager needs to have a close relationship with the Sales office in Nairobi and take part in sales calls and customer relations and entertainment
Monitor and manage room blocks according to contract utilizing group history reports, food & beverage and information given by clients to maximize hotel revenue, making adjustments and up-selling as necessary
Maintain strong client relations and ensure that events specifications are communicated within the hotel and executed for a successful meeting experience for the meeting planner and attend
Review sales contracts as well as other important information, i.e., room block, cut-off date, food & beverage minimums, special concessions and attrition clauses and validate with client via turnover letter or call
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
Produce and distribute event resume, BEO one week prior to first day of main group arrival and communicate any changes and updated information to hotel departments
Participate in site visits and plan meetings for upcoming groups and potential affiliate business
Verify credit information submitted in account management software system, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure
Book, produce and distribute catering contracts, making sure they are signed on time
Participate in Pre/Post-Event meetings and review bill with client
Establish checklist
Maintain up-to-date information on program and food and beverage events Introduce and recommend house vendors as preferred vendors as determined with the revenue goal of the hotel
Maintain good working relations with preferred vendors of the hotel
Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to meeting room set-up
Exceptional food and beverage knowledge and pricing
Must be able to build and maintain credibility and relationships with customers (internal and external)
Strong organization and planning skills
Strong working knowledge of MS Office applications (Word, Excel), Opera, sale and catering, Micros
Detailed knowledge of Mount Kenya area and available services
Proven ability in managing time is critical; must be able to plan and execute effectively and efficiently
Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
Previous experience in a similar role in a similar size/type of property

Catering Sales Manager Resume Examples & Samples

Minimum two+ years’ experience in hotel operations, related to or preferably in corporate sales
Ability to prioritize, organize work assignments and follow-up
Ability to execute a multitude of tasks on a timely basis
Ability to promote positive relationships with guests and staff
Ability to ensure security and confidentiality of guests and hotel data
Ability to work independently without direct supervision as well as cohesively as a team
Ability to be a clear thinker, analyze and resolve problems with good judgment
Outstanding writing and oral communication skills; ability to interface confidently with high profile customers and media

Catering Sales Manager Resume Examples & Samples

Solicit new business through activities including but not limited to telephone calls and field trips
Prepare ‘call report’ on daily basis
Maintain contact with ongoing clients on a regular basis
Suggest, confirm and finalize menus
Monitor services provided by banquet staff
Coordinate activities of catering department with other departments to ensure excellent service to guests
Closely monitor market competition
Assist in preparing weekly and monthly reports and forecasts
Participate in quality control activities
Create, implement and monitor a sales action plan for the department
Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action
Interact in courteous and professional manner with all guests, staff and community members
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
All other duties as required
Experience: Minimum three years’ experience for a luxury or ultra-luxury property
Technical Skills: Knowledge of international foods and French and California wines; thorough knowledge of banquet service and operations; thorough knowledge of market in which hotel is competing; ability to generate sales; ability to effectuate quality and quantity control standards; ability to be resourceful, creative and maintain flexibility; ability to add and subtract three digit numbers. Ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to manage by example; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings

Catering Sales Manager Resume Examples & Samples

The Catering Manager is responsible for proactively soliciting and managing group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals
Creates Banquet Event Orders (BEOs) to review with the meeting planner. Ensures signed BEOs are received
Distributes BEO’s which includes all food & beverage and meeting set-up requirements to be reviewed with Banquets & Culinary Departments during BEO meeting along with a Resume for each event to better communicate the needs of the client to the entire hotel
Partners with the culinary team to create customized menus to fit client’s needs as well as increase food & beverage revenues
During event, will ensure the meeting arrangements are to the event planner’s specifications. Ensures all on-site changes are managed efficiently
Attends required meetings including BEO, Resume and Departmental Stand-up meetings to ensure smooth operations of Conference
Partners with group/catering counterpart to effectively manage the business opportunity
Develops effective group/catering sales plans and actions
Designs, develops and sells creative catered events
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Builds and strengthens relationships with existing and new customers to enable future bookings
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities

Catering Sales Manager Resume Examples & Samples

Solicitation of new weddings and social business
An Associate’s Degree or equivalent experience
1-3 years in hotel sales department or catering house

Franchised Catering Sales Manager Resume Examples & Samples

Pursuing new and repeat catering business that fits the hotel sales parameters per guidelines established by the Director of Catering and/or Director of Sales
Handling catering sales for meetings and special events
Establishing a strong networking presence within the local hotel community
Developing and engaging in relationship-driven and long term business relationships
Creating awareness of groups in all internal staff, communicating information with other hotel departments in a timely manner to facilitate efficient purchasing, scheduling and staffing
Providing personal attention to clients while they are at the hotel to ensure total guest satisfaction
Developing relationships with local vendors for table arrangements, limousines, photographers, etc
Assisting in the development of banquet menus and pricing
Conducting site inspections with potential clients
Maintaining accuracy of Catering information in CI/TY
Consistently meeting or exceeding sales goals
Demonstrated ability to achieve sales goals
Experience at a similar size and quality hotel
Proactive sales approach; assertive and fast-paced, driven to succeed
Track record of developing long term relationships
Ability to quickly evaluate alternatives and decide on a plan of action
Knowledge of various cultural social events including, but not limited to weddings, Bar and Bat Mitzvahs and fraternal organization meetings
Working knowledge of MS Word, Excel and Outlook
Knowledge of CI/TY experience a plus!

Catering Sales Manager Resume Examples & Samples

Obtaining New Clients -The catering sales manager is responsible for finding new clients to hold catered events. The job often involves attending industry and networking events, telemarketing, advertising and contacting the competitions client base. Once the catering sales manager discovers a prospective client, they conduct tours of the facility, menu tastings, outside sales calls and meetings with the client
Maintaining Existing Clients – It is important to maintain relationships with past clients for future business. Many catering offices have a database program in which client information is stored. It is the responsibility of the catering sales manager to use this database to keep in touch with past clients through phone calls, emails, outside sales calls, letters and personal meetings
Proposals and Contracts – The catering sales manager drafts proposals, creates sample menus and presents them to the client. Once the client is satisfied with all aspects of the proposal, the catering sales manager prepares the contract for the client to sign. Most employers will provide a template for these documents
Communication – The catering sales manager assumes responsibility for set-up and execution of events. Communication with the client as well as the catering team (director of catering, banquet captain, food service staff) is imperative to a successful event. They are responsible for communicating all requests from the client to the right people at the right time
Event Attendance – Many clients require that the catering sales manager be in attendance at the event that they helped plan. Greeting the event planner at the beginning of the event is part of the job. At this time banquet manager, captain, servers and any other key staff members will meet the client. The catering sales manager will remain in attendance to ensure the event goes as planned as deemed by the client
Billing – The catering sales manager ensures that proper billing is arranged for the client. If the client does not have direct billing then the catering sales manager is responsible for collecting the event balance prior to the event. It is the catering sales manager’s responsibility to ensure the bill reflects the costs stated in the contract. The catering manager is the liaison between the client and the billing department

Catering Sales Manager Resume Examples & Samples

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report
Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate
Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events

Franchised Catering Sales Manager Resume Examples & Samples

Perform duties associated with business development. Develop and follow a targeted action plan and update plan on a monthly basis. Develop, pursue and follow-through with business leads
Create clients by providing prospects with complete and accurate information on hotel. Determine client needs and possible objections; provide persuasive arguments to close the sale. Negotiate rates to maximize revenues
Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems
Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation
Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule. Have a comprehensive understanding of the property and its offerings
Maintain accurate and proper handling/records of catering and reservations books
Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction
Directs associates in preparing banquet and convention rooms and erecting displays and exhibits
Inspects rooms and displays for conformance to needs and desires of group
Arranges publicity, special functions, adjusts complaints and performs other duties to promote good will
Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting
Possess the ability to make effective judgments on the various components of the positions and the property to effectively solve guest and operational problems

Catering Sales Manager Resume Examples & Samples

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
Solicit local/social and corporate catering business through execution of actions outlined in the Departmental Marketing Plan as well as established solicitation practices
Develop new markets for Catering Sales through the cultivation of relationship with key clients within the community
Solicit existing account base to generate additional bookings from the account
Prompt response to all inquiries in an effort to capture additional market share
Prepare accurate and creative proposals
Solicit from and confirm with clients, all information pertaining to the event they are planning and to organize information for any accurate turnover once the account goes definite
Negotiate prices, prepare accurate quotes and then confirm by written contracts
Site inspections
Upon turnover of a booking, coordinate and follow up with the assigned Conference Services and Catering Manager to ensure delivery of Hotel's promised services
Participate in trade shows and promotional events within the hotel and trade related organizations
Ensure all Conference Services and Catering standards are adhered for all event activity
Maintain high quality of service standards required by the hotel and by the company
Support of the Conference Services and Catering Managers in coverage during absences, vacations and other high demand periods
Ensure Health & Safety standards are complied with at all times
Hospitality Management Degree or a Post Secondary Degree desired
Minimum of 2 years experience as a Catering Sales Manager in a luxury hotel
Extensive Food and Beverage knowledge
Knowledge of meeting space capacities, procedures and terminology of meeting room set-ups
Extensive knowledge of Opera, Word and Windows based programs
Must possess excellent interpersonal and communication skills, both written and verbal
Must be able to work independently and maintain a positive attitude within a very busy environment
Must possess a strong sense of exceeding in providing quality service to our internal and external customers
Assertive, self-starter, self-motivator with a high degree of professionalism

Catering & Sales Manager Resume Examples & Samples

Adaptability & Flexibility
Strong selling and interpersonal skills
Guest oriented

Catering Sales Manager Resume Examples & Samples

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Annual Sales Goals. Maintain an active trace/follow-up system in Delphi on all inquiries and personal sales calls
Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (BEO’s, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Catering Sales Meeting, Resume Meeting (If applicable), Daily Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings (If Applicable), Bi-Monthly Board of Operations Meeting, Menu Tastings, and Planning Visits
Supervise the execution of banquet/meeting events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events
Ensure the proper use of function space to maximize revenue potential
Keep Director of Catering/ Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate

Catering Sales Manager Resume Examples & Samples

Promote and sell all functions of the catering and events to achieve the optimum departmental revenue targets
Knowledge of and skilled use of PC and Windows-base software
Working knowledge of Opera System preferred
Minimum 3-4 years relevant experience in similar capacity with a demonstrated track record
Diploma holder or an equivalent combination of education and experience in a hospitality or hotel sales and marketing setting

Catering Sales Manager Resume Examples & Samples

To generate revenue and maximize the hotel’s market share for Banquet ,Event, Wedding, Outside Catering and F & B through aggressive sales
To pay particular attention to the solution of specific sales problems and priorities agreed to
To ensure a high awareness of the hotel’s activities in the public’s mind
Ability to manage, mentor, provide guidelines to the team in achieving the hotel’s overall goals and budget
Able to set budget, provides market intelligence, create a well planned strategy with the implementation of key actions plans and drives the team towards a common goal
Able to work in a dynamic environment and a young energetic team

Catering Sales Manager Resume Examples & Samples

Solicit new weddings to meet and exceed revenue goals
Coordinate information with other departments
Professionally represent Resort in the community and wedding market
Keep well versed on all Sales, Food and Beverage packages, procedures and guidelines and wedding trends
Maintain regular attendance in compliance with Wyndham standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
Monitor quality of service in Banquets
Set solicitation goals with the Director of Catering/Sales & Marketing, and meet or exceed solicitation goals and revenue goals
Meet and greet-in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs
Maintain current information on and monitor booking trends to produce forecast figures and month-end reports
Maintain pricing integrity and propose upscale menus for all groups
Interact with outside planners and vendors for special events
Be involved in and/or conduct departmental and hotel training
At least 2 years of progressive experience in a hotel or related field; or a Bachelor’s degree; or a 2-year degree and 1 or more year of related experience
Wedding sales/service experience a must

Franchised Catering Sales Manager Resume Examples & Samples

Coordinate and facilitate group catering
Sell local Catering Service including meeting and banquet facilities
Coordinate paperwork and public relations for all events scheduled in public space and group rooms
Service groups: meet and greet client, make sure event goes smoothly, schedule debrief meeting after event
Ensure that all contractual commitments made by Room and Catering Sales Managers are detailed and communicated in a timely manner to the various operating departments
Process reports “ weekly, monthly, quarterly and annually
High School Diploma or GED is required
Bachelors or higher graduate degree preferred
3+ years of Catering experience
1+ year managerial experience
5+ years hotel/hospitality experience

Catering Sales Manager Posting Resume Examples & Samples

Must be willing to work a flexible schedule in order to accomplish all major responsibilities
Minimum of 1 year of Four Seasons experience desired
Ability to negotiate and work under pressure

Franchised Catering Sales Manager Resume Examples & Samples

Responsible for achieving 100% of the catering sales revenue goals for assigned markets through personal and team efforts
Provides the highest quality of service to the customer at all times with quick and timely responses and immediate communication to the property
Develops professional long term business relationships
Creates and implements sales plans that drive measurable incremental occupancy and increase average sales and volume for food and beverage and banquet sales
Carries food and beverage contribution goals and works collaboratively with the catering/events team to help achieve food and beverage revenues
Builds and maintains quality relations with existing assigned accounts and increases account base and volume of sales on a consistent basis
Contacts customers via telephone correspondence or in person by traveling as frequently as necessary to meet and surpass profitable sales goals for the company
Incorporates marketing initiatives to support catering sales strategies and activities
Assesses strengths and challenges of competition hotels on a continual basis
Maintains knowledge of hotels' competitive set and recommends sales/pricing strategies and service and product improvements to stay competitive
Responsible for regular analysis of industry intelligence reports such as STR and Hotelligence
Attends weekly strategy/revenue calls when requested by the director of sales and marketing
Works with the national sales team and third party meeting planners to communicate specific account needs to impact revenues for the hotels
Maintains a thorough understanding and ability to report on catering pace and future client need areas
Responsible for completing and communicating weekly/monthly catering sales results to director of sales and marketing
Ensures that notes are accurate and thorough and traces of accounts are maintained via CI/TY
Attends daily/weekly meetings including the sales meeting, staff meeting, sales and catering stand-up
Participates in weekly marble duty as assigned
Attends any brand required training as well as other online or direct training requested by the general manager or director of sales
Ensures clear communication between departments
Completes weekly expense reports and submit to the director of sales
Represents the hotel in a professional manner at all times
Teamwork orientated
Customer/client oriented

Senior Catering Sales Manager Resume Examples & Samples

Managerial oversight of a team of salaried, direct reports – mentoring, development, goal setting, coaching and overall leadership
Work directly with high-profile event contacts to ensure seamless booking and high caliber execution of food and beverage services, events and all other related activity
Manage a workload that generates $4-6 million in annual revenue
Communicates and implements all ARAMARK policies, credit procedures, guidelines, standards and contractual obligations with customers at our accounts to ensure compliance with these policies
Coordinates all event pre-planning details to enable the successful completion of events as assigned by the Director of Sales including conventions, trade shows, public shows and local events
Is capable of executing work in a timely fashion in accordance with common technological practices – via e-mail, word, excel, proprietary catering software and other standard software programs
Reviews all account billings to ensure all chargeable items are correctly posted to the customer’s account
Follows up with customer to ensure satisfaction with event execution and re-solicitation
Contributes to sales and marketing plans as assigned by the Director of Sales. Executes efforts against these plans to ensure top line growth and profitability.Maintains mature, professional, business-based demeanor in interactions with guests (both internal and external), clients and city partners
Complies with ARAMARK's Business Conduct Policies
Attends monthly Industry Association and Convention and Visitors Bureau events as well as community social events to develop business for the account
5-7 years’ experience as a Sales Manager in a high volume convention center, hotel or other like environment required
Must be able to work an event-based schedule that includes days, nights, weekends and holidays

Catering Sales Manager Resume Examples & Samples

Ability to arrive to work on time and when scheduled
Knowledge of departmental and hotel operations
Strong knowledge of Microsoft Office Suite of business applications, and other hospitality / event related software applications as necessary
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Must be able to read, write, and speak English fluently

Catering Sales Manager Resume Examples & Samples

High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area
Proactively solicits affiliate business associated with citywide events
Maximizes revenue by up-selling packages and creative food and beverage offerings
Identifies and implements process improvements and best practices
Gains understanding of the hotel’s primary target customer and service expectations
Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the business

Catering Sales Manager Resume Examples & Samples

Actively solicit and generate food and beverage and meeting room rental revenues with a targeted goals
Responds to telephone inquiries and walk-ins for local business i.e.: Weddings, Christmas Parties, and Meetings with guestroom requirements not exceeding 10 rooms per night (anything outside of Canadian Sales Office parameters)
Conducts sales calls by visiting existing and potential clients. Conducts telephone sales solicitation to generate new business and services existing clients
Solicits business from competitor hotels, newspapers, directories and other sources
Develops proposals for potential business
Qualifying leads to ensure maximization of meeting space at all times
Hosting site inspections
Maintains Local Catering database for all clients and potential clients and actively solicits their business
Re-solicits past business for Local Catering programs
Represents the hotel at selected trade shows that provide a networking opportunity and a means to highlight the Hotel's presence in the market
Maintains proper business records, notes, pertaining to sales/clients met in Delphi system for future reference
Surveys the market in order to obtain accurate information on competitors
Maintains excellent customer relations with clients to foster good business relations and promote customer loyalty
As a Manager, acts as a leader and team player at all times with all management and associates
Works with the Events Co-ordinator who will assist with developing of Proposals, Contracts, some detailing of smaller programs and administrative duties
Flexible Schedule including evenings and weekends

Catering Sales Manager Resume Examples & Samples

Know sleeping room configurations and types
Use the Partnership Agreement to meet client needs
Manage existing accounts and follow up with client re-solicitation to capture future business
Manage the function diary and adjust space in order to ensure maximum potential revenue
Be visible on the floor and assist staff as needed during functions
Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)
Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Catering Sales Manager Resume Examples & Samples

Aggressively prospect new and repeat clients with daily telephone solicitation goals
Meet and/or achieve booking goals which will be measured on a weekly and/or monthly basis
Maintains relationships with past local business to promote and establish convention business
Establishes familiarization with competition on a regular basis
Outside calls on prospects to solicit business, analyzes requirements of function, outlines available hotel facilities and services offered and quotes prices
Coordinate concentrated and organized Sales Blitz program to canvas the local Corporate marketplace
Assists the Director of Sales & Marketing with budgets and forecasts
Meets with potential clients in order to book definite corporate events
Handles all correspondence as it pertains to corporate clients: draws up contracts, obtains signatures, Banquet event orders, ensure proper billing to guest folios and master account
Responsible for arranging all food & beverage details for functions assigned and ensures that all BEO’s and paperwork has been completed properly
Coordinates the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times and works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment
Monitor the performance of the events through verifications and analysis of customer satisfaction systems
Participate in outside sales efforts, including exhibit shows, demonstrations, sales blitzes, speeches, etc. Attend scheduled Sales, Catering, Food and Beverage, departmental, credit and any other meetings as requested by the Director of Sales & Marketing and to fill in for the department head when needed
Daily inspection of meeting rooms for physical appearance/maintenance needs (burned out light bulbs, broken furniture, aligned tables, flowers, plants, clean windows, etc.); coordinates functions and activities with other department heads as appropriate
Communicates the cleaning needs for the physical part of the meeting rooms including maintenance needs of all meeting rooms
Understands and anticipates needs from guests such as any frequent function requests, specially prepared menus
Adheres to all Sonesta Hotel Safety and Sanitation Guidelines
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Any other duties reasonably assigned by the supervisor

Assistant Catering Sales Manager Resume Examples & Samples

Extensive knowledge of market and related meeting industry
Ability to meet with clients and prospective clients to determine needs and plan and create menus and functions
Ability to complete a contract in compliance with all checklists, standards and hotel policies
Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations
Ability to interact with hotel staff to communicate client needs (i.e. special menus, floor set up, AV)
Knowledge of food and beverage products, proper preparation and presentation of food and beverage items
Ability to create special themes and menus
High level of IT skills, including Excel, PowerPoint, and Word
Proactive approach to meeting deadlines and targets
Excellent organisational and administration skills
Previous experience in a sales role
Relevant degree, in a sales or business discipline, from an academic institution

Catering Sales Manager Resume Examples & Samples

Full cycle sales- prospecting new external sales, site visits, contracts, up-selling f/b, liquor, linen, rentals, AV, etc
Managing all receivables for event
Maintaining records in Caterease Software
Sales goal target of 1.5M sales annually
Responding timely to inquiries, prospecting new business, repeat business
Events Market with 70% Wedding/Social: 30% Corporate/Internal client events
Communications directly with our CBG client, corporate sponsors, board members
Integrally involved in Marketing efforts, with focus on use of Social Media
Prior experience networking with professional associations like CVB, Chamber, MPI, etc. is helpful

Senior Catering Sales Manager Resume Examples & Samples

Establish and maintain rapport with clients, prior to, during and post event, encouraging repeat business
Drive new business through prospecting efforts and relationship building
Mentor coordinators and junior managers to ensure growth and development
Assist Director of Catering with reporting, team member reviews and general inquiries
Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner
Sales experience preferred

Franchised Catering Sales Manager Resume Examples & Samples

Provide the highest quality of service to the customer at all times. Quick and timely responses, immediate communication to the properties, develop professional long term business relationships
Excellent time management, self management and self motivation. Must be organizationally savvy with a keen focus on detail
Must be able to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet
Clear understanding of the hotels business strategies then set goals and determine action plans to meet those goals. Update action plans and financial objectives quarterly
Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market. The solicitation of new and saturation of existing business should be through a combination of appointments, telemarketing, site tours, constant prospecting and networking
Development of company/segment focused monthly recognition per property i.e. Company of the Month program, Cookie of the Month
Coordinate and participate in bi-annual sales blitzes per hotel/market
Prepare weekly sales and productivity reports communicating customer contacts/opportunities for the week
Own and follow up on all details of customer events from booking to follow up
Benchmark competition for catering best practices and make recommendations to properties
Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
Develop strong relationships with on property sales and food and beverage staff to ensure working in unity and always striving to achieve the same goals
Ensure property follow up and communicate customer needs and profiles so seamless hand off can occur
Participate in all property specific customer functions
Knowledgeable of all Delphi functions and consistent use of Sales Forms i.e. saturation work sheets, QIC and Pre-call planning
Involvement in Community Activities and Hotel Programs important
Attend, participate and contribute to all Sales Strategy and Sales Team meetings
Attend any brand required training as well as other meetings requested by the General Manager or Director of Sales or Catering
Clear understanding of specific targeted business for the brand
Inform Director of Catering of potential opportunities/concerns with clients and progress of special projects
Carry out any reasonable request by Management that you are capable of performing
Ensure clear communication between departments
Represent Concord Hospitality, in a professional manner at all times
Complete weekly expense reports and submit to Director of Catering
Comply with company policies and procedures. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Catering Sales Manager Resume Examples & Samples

Drive new business through prospecting efforts and relationship building to ensure quarterly goal is met
Organize bookings from site visit and contract phase through departure, including event requirements, food & beverage, guest room requirements, audio visual. Ensuring you coordinate and attend tastings
Create floor plans for each event to ensure banquets and clients are in agreement prior to set up and obtain guarantees for F&B functions – assist in detailing and servicing
Create detailed event orders/proposals and resumes to ensure all operational departments are provided accurate information in a timely manner
Conduct site visits and pre-event meetings with clients and pertinent departments to confirm all relevant details are communicated generating a BEO
Attend catering/sales conventions/networking events
Utilize Delphi system for accurate blocking of events, groups, traces, and generation of BEOS

Catering Sales Manager Resume Examples & Samples

Responsible to book and service general catering inquiries and group business
Responsible to service programs assigned and booked by the Group Sales Managers
Will book and service groups with 9 guestrooms or less per night
Hours of work may vary based on business demands as required
Solicit / confirm event related information with client. Organize and provide information to all departments through e-mails, event orders, resumes and rooming lists in a professional and timely manner
Obtain guarantees of food and beverage events for Banquets and Kitchen. Must advise if any great deviation in number occurs, so labour and food cost can be controlled
Responsible for sufficiently "washing" room block and food and beverage covers in order to ensure a more accurate forecast
Initiate billing procedures, ensuring client credibility and that deposits and/or credit applications are received with adequate information and within an acceptable time frame
Yield bedroom and meeting space daily to ensure optimum potential through the use of ISAC Sales systems and Property Management systems
Conduct and/or attend daily meeting to review event orders to ensure last minute changes are communicated with Banquets and Kitchen
Fully knowledgeable of (and in adherence to) liquor and fire safety laws and regulations
Conducting site inspections, client luncheons, and entertainment with potential & existing clients
Attend weekly / monthly departmental communication meetings, as required
Conduct post conference follow up with clients and Group Sales Managers to address strengths and weakness of an event while soliciting return business
Utilize ISAC and Property Management systems to track, solicit bookings,and follow up on accounts
Establish good business and social relationships with the industry and participate in activities related to public relations to further increase sales leads for the department as well as the hotel
Responsible for following the guidelines/deadlines as detailed in the Conference Services and Catering checklist
Help to achieve departmental monthly forecast, yearly budget and goals
Minimum 2 year experience in hotel catering, additional experience in sales/hospitality required
Proven organizational, interpersonal and communication skills, results-oriented and highly motivated
ISAC, Meeting Matrix, Microsoft Office computer literacy required
Food and Beverage knowledge and proven ability to plan and execute events effectively along with a strong sense of detail and excellent customer service skills required
Must have a sense of authority and confidence in the negotiation process
Demonstrated record of being highly organized, competitive, results oriented and able to work with minimal supervision in a total team environment
Knowledge of forecasting and budgeting process
Good understanding of all hotel departments particularly housekeeping, front office, banquets, and kitchen

Area Catering Sales Manager Resume Examples & Samples

Grow catering sales for each restaurant within assigned territory through prospecting and direct/outside sales efforts in both social, corporate, medical, tour & travel and convention markets
Identifies and contacts prospective clients on a daily basis while facilitating proper coordination of all current events to ensure client expectation are met and restaurant executes properly to guarantee returned business
Proactive account management of existing and new catering clients and utilize systems provided
Advises and makes recommendations to clients to best suit their need while providing the highest level of customer service. Negotiates and prepares sales agreement for client with the best outcome for Noodles & Company and the client
Actively pursue and secure partnerships with third party partnerships (Chambers/Professional Associations/Event Planners) to establish repeat and referral business, along with B2B cross promotional opportunities
Establish and engages in synergetic relationships and clear communication standards and expectations with Operations Team to ensure positive catering sales growth and execution
Create and execute period /quarterly / annual action plans to ensure established goals are met or exceeded
Set and conduct catering showcases, inside & outside restaurants, to introduce the brand and its products to new potential clients and businesses
Accountable for forecasting, tracking, reporting sales progress and actuals to anticipate and address revenue expectations and challenges
Identify new sales and marketing opportunities and contribute ideas and suggestions to marketing plans and strategies. Analyze marketing program effectiveness and make recommendations for improvement
Acts as brand ambassador in community and activity seeks out opportunities to develop and promote business by attending tradeshows, association meetings, conventions, local business and community events
Provide direction on charity donation requests and community / fundraising events
Must be a people person, confident and articulate to speak effectively and informatively while engaging with current guests, prospective clients and internal teammates
Familiarity with Sales / Lead Generation Tactics to drive catering business
Experience with web-based programs and Microsoft Office. Experience with CRM software desired
Obtains a rolodex of previous clients worked with
Schedule must entail being proactive in the field 70% of a typical ACSM work week
Proven ability to build relationships and gain credibility in areas beyond defined scope of work
Strong follow up, turn around and punctual on deadlines for clients, vendors and internal team
Excellent presentation, communication and interpersonal skills
Team oriented, adaptable, open to feedback for improvement and dependable with a strong work ethic
Ability to work a flexible part-time schedule which may include evenings, weekends and holidays
Travel is required throughout assigned area and occasional requirements to corporation meetings
Possess self-discipline to work independently with limited supervision
Must have access to a reliable vehicle, and maintain adequate insurance. (We provide mileage reimbursement)
A great attitude, fun personality and ability to exercise independent judgment

Catering Sales Manager Resume Examples & Samples

Solicits new business from past clients and cultivates new relationships
Helps drive sales through marketing initiatives
Provides day to day supervision and direction to the Catering Sales Team. This includes hiring, conducting performance evaluations, performance management, etc
Prepares client proposals, contracts and correspondence, and maintains customer files
Builds strong relationships with customer base
Suggests innovative event themes and menu design
Represents HUDS to students, faculty, staff and guests in a positive and professional manner, and provides a high level of service and responsiveness
Hosts tastings and other group food presentations
Assists in running weekly department meetings
Completes monthly financial analysis of sales numbers
Provides detailed communications to the catering team
Responsible for training Sales team on sales techniques and proper communication
Supervises or assists in on-site execution of catered events when necessary
5 years of related sales experience, preferably with an off-premise caterer, hotel, collegiate, or corporate caterer
Previous experience managing staff
Proficiency in MS Office Suite
Culinary background/expertise preferred
Proven interpersonal skills
Familiarity with budgeting and associated reporting
Demonstrated creativity in developing menus and presentation for upscale catered events
Proven ability to work effectively under pressure in a communal office, and balance multiple projects while maintaining absolute attention to detail
Excellent communication (written and oral) skills
Comfortable in a variety of public/social settings, and working with diverse groups

Catering Sales Manager Resume Examples & Samples

Establish effective working relationship with both new and existing clients
Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director Catering when any special menus are sold
Create floor plans for best use of space for each event and to ensure banquet and client are in agreement prior to set-up
Obtain guarantees of food and beverage events for banquets and kitchen
Confirm billing procedures, ensuring client credibility and deposits and/or credit applications are received with adequate information and within an acceptable time frame
Attend BEO meetings to review event contracts to ensure last minute changes are communicated with banquets, kitchen, and stewarding
Service the events the day of in partnership with the Banquet Department
“Wash” room blocks and food and beverage covers in order to ensure a more accurate forecast
Yield bedroom and meeting space daily to ensure optimum potential through the use of Delphi and PMS systems
Attend the post conference follow up, conducted by the Sales Manager, to address strengths and weakness of an event while soliciting return business
Conduct site visits and meet with clients as needed
Create accounts, block the function space in Opera and Open Table and issue contracts
Minimum of 2 years’ experience in Catering and Conference Services planning
Good understanding of the luxury hotel market
Working knowledge of Delphi, word, excel, and meeting matrix programs
Understanding of hotel departments
Computer/Office skills required
Ability to sit/stand for periods of time
Ability to work outdoors
Requires advanced knowledge of catering
Impeccable dress standards to represent this luxury property
Needs to distinguish the various priorities as they relate to both guests and employees
Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers

Senior Catering Sales Manager Resume Examples & Samples

Follow up on all turnovers within 24 hours via telephone and within 3 days with written correspondence
Know meeting room setups and capabilities
Respond to Catering inquires immediately
Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering
Interact with outside planners, vendors for event setup
Maintain pricing integrity and propose upscale menus for clients
Work with other F&B managers and keep them informed of F&B issues as they arise
Plan and execute holiday and special events in conjunction with the Director of Catering
Use feedback from client evaluations to improve service and quality
Proficiency in Delphi preferred

Catering Sales Manager Resume Examples & Samples

Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
Solicit local catering business through action plan preparation and execution
Establish parameters, quotes and negotiate prices, confirming by written contracts
Maintain accounts, contact, activity and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
Prepare weekly, monthly, quarterly and annual reports, as required

Catering Sales Manager Resume Examples & Samples

Develop existing business and solicit new catering business through catering leads, generation and catering sales marketing
Solicit new catering customers through traditional and non-traditional sales techniques
Book, sell, plan and coordinate all catering events while assuring the highest level of customer service
Generate revenue, establish new accounts, monitor booking space, book repeat business while keeping quality consistently high, conduct catering sales presentations and catering sales calls
Ability to build and mentor a solid catering sales team who share same level commitment and passion to catering: quality presentation, customer service, professionalism
Excellent multi-tasker and ability to delegate to reporting staff and work with culinary team to coordinate multiple events at a time and utilize a systems-based approach to meet each event’s time-lines/specifications and quality of product

Catering Sales Manager Resume Examples & Samples

Travel to meet with or call individual corporate clients by telephone to solicit annual and weeknight business
Meet and greet clients, conduct property tours and promote facilities and services. Answer customer inquiries
Develop client menus, write contracts and letters, as well as organize other arrangements as they relate to social and corporate events
Prepare and present weekly and monthly sales reports
Regular attendance at all catering meetings and attendance when required at Food and Beverage Meetings and Department Head meetings
Attend various community, social and business events
Intimately know our competitive set
Effective and professional written and verbal communication with internal and external guests
Ability to effectively network and market our property
Attendance for all special events, unless authorized by Director of Catering
Ensure guest satisfaction by timely follow up correspondence
Adhere and support hotel and corporate policy and procedures
Maintain accurate administrative files
Be to work every day on time
Responsible for a monetary goal to be mutually agreed upon by the manager and the Director of Catering
Detail all events that the manager books
Keep abreast of current market trends
Heavily attend community and business events
Participate in the MOD program
Maintain a high level of professional appearance, demeanor and image of self and hotel
Finalize contracts
Trace leads to ensure timely finalization and re-solicitation
Support and monitor cleanliness and safety issues when touring the hotel
Be sales and profit minded
Stay through the second course of any food function
Able to use Microsoft Word and Excel
Strong multiple – project management skills
Ability to read, write and speak the English language fluently to interact with clients
Ability to analyze client needs and negotiate pricing
Previous hotel experience required, operational food and beverage experience preferred
Any combination of education and experience equivalent to graduation from high school
Pass on incoming information and messages to clients when in-house
Purchase gifts for clients as directed; deliver packages and faxes
Assist in other departments as directed by management

Catering Sales Manager Resume Examples & Samples

Coordinate, plan and supervise local catering business involving 50 guest rooms or less which utilize hotel meeting/banquet facilities
Maintain detailed files with signed Catering Agreements and BEO's for all catering and group events booked, ensuring minimum revenues are met
Meet with Planner before, during and after function to ensure all guests' needs have been met
Communicate all details of the BEO ensuring all arrangements are confirmed by the appropriate hotel department heads
Study competitors methods and be familiar with what they are offering in their packages
Thorough knowledge of catering policies, procedures
Professional, goal oriented and motivated
Ability to read, write and communicate effectively with others

Franchised Catering Sales Manager Resume Examples & Samples

Solicitation of new accounts; maintains and strengthens relationships with existing account
Determine the guest's needs, space availability, meeting details and food and beverage requirements
Completes weekly call goals established by the Director of Sales which encompasses telemarketing, site inspections, and outside field calls with weekly documentation
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client
Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources
Must be comfortable prospecting, qualifying, selling and closing
Meet and greet clients, conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the hotel along with answering client inquiries
Develop client menus, write contracts, BEOs and letters, as well as organize all other arrangements as they relate to social, corporate and group events
Work closely with Director of Food and Beverage and Banquet team to ensure all events are properly executed according to BEO
Provide guest service and timely follow up that meets or exceeds customer expectations and company standards
Participate as a team player with other key leaders and demonstrate hospitable behavior as a role model for all other team members

Franchised Catering Sales Manager Resume Examples & Samples

Assist in development of departmental budget
Develop Catering action plans on a quarterly and annual basis
Set up "Most Wanted" and "Top 20" client lists
Establish solicitation goals with Sales & Marketing Director and ensure that revenue goals and solicitation goals are met or exceeded
Meet and greet in-house guests upon arrival
Tour and inspect banquet and meeting space on a daily basis, report necessary repairs
Schedule and assigns in detail, specific duties to all employees under supervision for the efficient operation of the Catering Department, coverage of functions in accordance with productivity standards
Solicit new accounts and review previous Banquet files to generate business. Oversee service of group functions once they are in house
Write Banquet menus, memos. Review and revise Catering Department guarantee sheets, weekly events sheets. Formulate and make revisions to annual and monthly forecasts
Interface with operations staff including banquets, front desk, loss prevention, parking, engineering, kitchen, and housekeeping to insure collaborative, efficient, effective service that responds to guest needs and staff/property requirements
Ensure all LSI HR policies and employment practices are followed in the catering department
Development of new accounts in the assigned market
Grow existing account list by 20% by year-end
Increase the corporate lead generation by 20% per month
Conduct group corporate outreaches, lead presentations and assist in the closing of corporate contracts
Enhance the lead generation resulting in Food & Beverage, Guest room revenue for the property, as well as team building and wellness services through corporate outreach
Promote and cross sell the club menu of services
Proficiently represent the properties features, benefits, services, amenities and programs to all corporate contacts
Focus on building long-term relationships with corporations, groups and organizations through the community by corporate account maintenance and follow up
Other responsibilities or projects assigned by the Director of Hotel Sales

Catering Sales Manager Resume Examples & Samples

To ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
To solicit banquet business through action plan preparation and execution
To establish parameters, quotes and negotiate prices, confirming by written contracts
To maintain accounts, contact, activity and business details within the appropriate software applications
To prepare weekly, monthly, quarterly and annual reports, as required
2 years in the same role or working as an Assistant Catering Sales Manager

Catering Sales Manager Resume Examples & Samples

Produce and manage sales based on leads via incoming phone calls, email inquiries, or internal referrals with the purpose of converting the lead to a sale
Identify, qualify and solicit new catering business to achieve revenue goals. Produce sales based on previous clients renewing annual events
Meet and greet clients, conduct property tours, and promote facilities and services
Conduct site inspections with potential clients, visiting guest rooms, meeting space and catering facilities, as well as other property facilities
Assist in menu planning, preparation, and pricing
Extraordinary networking and client relation skills and good knowledge of the local catering market, including the wedding market and social market
Must have computer skills and exceptional verbal and written communication skills
Must be well organized, have a strong attention to detail, and the ability to direct others and lead by example
Sales oriented and exceptional interpersonal skills to provide overall guest satisfaction
Previous F & B catering event management experience required, preferably in an upscale hotel/resort/wedding market

Catering Sales Manager Resume Examples & Samples

3-5 years Industry and Business Development Experience - Prior Experience selling into all aspects of Catering Services
True understanding of Strategic Selling
Must be a self-starter with an entrepreneurial drive
Excellent Organizational Skills (Time and Territory Management) with Strong Attention to Detail
Excellent Oral and Written Communication skills- Cold calling experience a must
Financial Acumen in crafting Proposal Documents
Poised and Sharp Presentation Skills
Leadership Skills in a non-reporting environment
Competitive Drive and Determination with a Focus on Results Orientation
Experience in all Microsoft Office applications required

Catering Sales Manager Resume Examples & Samples

Set solicitation goals with the Director of Catering, and meet or exceed solicitation goals and revenue goals
Meet and greet in-house guests upon arrival, review the course of events and introduce other staff members (banquet manager, captain, etc.)
Manage booking space

Catering Sales Manager Resume Examples & Samples

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
Basic mathematical skills to complete reports and points of scale
Experience in Food and Beverage required. Prefer previous Catering Manager experience in a resort / conference center

Catering Sales Manager Resume Examples & Samples

Develops relationships with current and potential catering clients that facilitate growth of catering sales
Makes sales presentations to present P.F. Chang's Catering
Grows sales in the defined region or account base in accordance with sales goals
Maintains a client database in the company CRM system, including client history and sales
Communicates regularly with P.F. Chang's restaurant Operating Partners and Catering Specialists as to client needs and opportunities
Represents the brand and reputation of P.F. Chang's to potential and existing catering prospects, vendors, etc
Develops relationships with both internal and external partners for optimal results
Minimum 3 years outside sales experience in a B2B environment
Proven track record of reaching and exceeding sales goals
Restaurant or hospitality industry experience a plus
Excellent communication skills, verbal, written and presentation
Proven ability to manage time / priorities to maximize effectiveness
Ability to manage clients across a broad geographic region
Works well in an autonomous environment
Competent in Microsoft office suite

Franchised Catering Sales Manager Resume Examples & Samples

This position is required to work evenings and weekend shifts
A significant amount of time is spent communicating and interacting with various people inside and outside of the hotel
Reading and writing abilities are often used when communicating with the hotel outlets and outside contacts when planning menus and services, as well as to document any sales related activity
A large portion of time is spent, detailing catering contracts, conducting tours, meeting and greeting clients and/or meeting and directing with other hotel departments
Some travel is necessary in order to meet potential clients and to attend conventions and trade shows along with company meetings and training opportunities
Attention to detail is essential. Handwriting skills must be honed in order for all written information to be legible as this information is read by many staff members

Catering Sales Manager Resume Examples & Samples

Follows up on leads to sell and produce events including business, social, weddings, etc
Develops good relationships with clients, assisting with the planning of their events
Creates detailed event orders
Verifies and collects payments; communicates effectively with Accounting
Conducts property tours and assists with Sales sites
Attends pre-convention meetings
Attends outside events and trade shows
Meets individual goals, which in turn, contribute to meeting monthly budget goals through selling and upselling
Develops professional relationships for repeat business and additional referrals
Previous Hotel Catering experience
Knowledge of Microsoft Word and Excel as well as the Delphi systems
Extremely detail oriented and organized
Results driven
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values
Communication - Communicates clearly and informatively; able to read and interpret written information
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality

Catering Sales Manager Resume Examples & Samples

Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel
Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement
Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Marketing Budget, Lead Management System, Booking Report, star reports and Sales Meeting minutes
Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets
Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs
Meet with and entertain clients some of which will require travel
Communicate both verbally and in writing to provide clear direction to the staff
Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions
Organize and/or attend scheduled Sales Department and related meetings

Catering Sales Manager Resume Examples & Samples

Evaluate and confirm catering business to meet goals and revenue targets whilst ensuring client satisfaction for both catering and group business
Maintain an effective strategic account management plan with a focus on up-selling in all revenue producing areas via the Delphi database and Catering Account Planner
Develop creative meeting and catering concepts in cooperation with the Food & Beverage management
Conduct creative and meaningful property tours with potential clients that bring to life our premier function and meeting facilities

Catering Sales Manager Resume Examples & Samples

Responsible devising and execute an individual market plan and analyze financial data
Respond to and contract inquiries for all inquiries in a professional and timely manner
Solicit Business through execution of actions outlined in the Departmental Marketing Plan as well as established solicitation practices
Create menus to satisfy client’s individual needs, while maintaining hotel food and labor costs
Ensure delivery of expected guest service through follow up and coordinator with other hotel departments
Organize event bookings from date of booking to departure, including meeting requirements, guest room requirements, guest room pickup, food & beverage and audio visual
Coordinate with outside vendors - entertainment, electrical, audio-visual, display, floral, etc. to accommodate requirements of the client
Initiate billing procedures to ensure hotel deal with creditable clientele, as well as ensuring deposits and/or credit applications are received with adequate information
Able to handle many tasks at once with strong organizational and supervisory skills
Ensure all Fairmont Hotels Conference Services/Catering standards are adhered for all event activity
Maintain high quality of service standards required by the hotel and company
Weekly participation in inquiry schedule and support of the other “Inquiry Managers” in coverage during absences, vacations and other high demand periods
Attends customer events, local trade and sales missions to maintain, build and/or develop relationships with current and future clients
Perform regular audit and site of the comp set on a regular basis
Actively participate in appropriate Conference Services/Catering training
Adherence to OPERA Standards at all times

Catering Sales Manager Resume Examples & Samples

Work with each client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow room set-up, group room blocks and VIP services etc
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
Report and communicate meeting event needs between the client and hotel
Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirement and hotel standards. Ensure deficiencies are corrected by appropriate personnel
Welcome group contact upon arrival at function and ensure guest satisfaction
Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) as designed by sales
Conduct hotel and banquet facility tours and entertain clients in accordance with company and property policies

Area Catering Sales Manager Resume Examples & Samples

Sales/Revenue Maximization: Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales goals by business development, account management and hotel site sales calls. Also responsible for maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments
Cost Control:Support the management of catering expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources
Guest Service: Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner. Ensures effective communication of client needs from catering to appropriate operational departments. Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable
Technical Acumen:Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in Delphi on a daily basis. Utilizes sales tools, and other market intelligence
Safety/Risk Management: Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents
Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures

Catering Sales Manager Resume Examples & Samples

Consistently performs the Hotel’s Company Standards of Service; interact with guests, all hotel associates in a professional, gracious and friendly manner and ensures staff does the same, participates in the daily line-up, pre-convention meetings, and other catering related meetings as required
Solicits past and new business to ensure all catering goals are achieved and exceeded through telephone solicitation, outside sales calls, site inspection and written communication
Conduct property tours, promoting facilities and services with persuasive verbal sales presentations to prospective clients and answering inquiries
Develop client menus, working closely with the food and beverage, culinary and banquet department
Draft contracts and letters, as well as organize all other arrangements as they relate to the event
Manages accounts to achieve guest satisfaction and productivity. Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments’ participation in servicing accounts
Supervise and attend the overall set up and implementation of events and meetings
Develops and maintains knowledge of market trends, competition and customers
Assists with the day-to-day functions of Sales & Catering Office while working effectively with Rooms, Catering, Conference Services and Banquet Departments to provide quality service to guests
6 months-1 year sales experience, preferably in hospitality industry
3 years prior experience as a Catering Manager, preferably in a full service hotel

Senior Event & Catering Sales Manager Resume Examples & Samples

Responsible for the deployment of departmental actions and catering strategies to meet team and company goals and for the internal and external communications required to deliver excellent guest service and satisfaction
Work closely with Group Sales to sell menus which meet the client's needs and maximize revenues
Coach departmental & sales managers to ensure goal & plan achievement
Social Catering Experience strongly preferred

Senior Catering Sales Manager Resume Examples & Samples

Is knowledgeable of food trends, food and beverage composition, and menu planning. Exercises creativity in designing catering sales solutions
Responsible for the achievement of targeted food/beverage and room rental revenues
Work with the culinary department to create menus to satisfy client’s individual needs, while maintaining hotel food and labor costs
Work independently within given parameters and maintain a positive attitude within a very busy environment
Ensure all Levy Catering standards are adhered for all event activity
Maintain high quality of service standards required by the Levy and MCCA
Prompt response to all forms of inquiries in an effort to capture additional market share
Active participation in Departmental meetings, team building efforts and other like activities
Actively participate in appropriate Levy and catering Sales training
Bachelors Degree from a University/College or equivalent combination of education and experience; degree in a related discipline preferred
Computer literate in Microsoft Window applications required, with the ability to multi-task a must
Highly responsible & reliable and be able to work in a very fast paced/high demand work environment

Franchised Catering Sales Manager Resume Examples & Samples

Contacting the appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems
Using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
Presenting complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates)
Promoting awareness of brand image both internally and externally
Processing requests for redeeming Marriott Rewards points
Processing all reservation requests, changes, and cancellations received by phone, fax, or mail
Entering Marriott Rewards information into appropriate software when taking guest reservations
Answering, recording, and processing all guest calls, requests, questions, or concerns
Performing general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
Assisting management in training and motivating employees while serving as a role model
Prepare correspondence to customers, internal booking reports and file maintenance
Participate in daily business review meeting, pre-convention meetings, training and other catering sales related meetings as required
Determine appropriate staffing levels, room/station assignments, buffet dacor and enhancements as they relate to banquets and meeting room set-ups. Communicate information to the service staff, kitchen and other supportive departments prior to and during events
Responsible for maintaining a strong client relationship
Responsible for set up of all functions and meetings while maintaining standards. Communicate all daily activities, ensure smooth transition and follow-up from one function to another
Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs
Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests
Follows-up with all clients through phone calls, letters, and site tours in order to secure contracts and ensure customer satisfaction
Greets and services all clients/groups to ensure satisfaction
Direct mail campaigns or e-blasts as needed
Weekends and evenings will be required based on the bookings

Catering Sales Manager Resume Examples & Samples

Direct-selling in the social catering market focusing primarily on social, weddings and small meetings
Prepares contracts and banquet event orders forming clear and detailed information after conclusion of interview and booking with client
Work in conjunction with Executive Chef, Banquet Manager, Reservations and Guest Services to coordinate details of events to ensure smooth delivery of all services
Attends Banquet Event Order, Resume and Sales meetings as scheduled
Maximize revenues through up selling techniques throughout resort not limited to food & beverage
Monitor and follow all contractual agreements pertaining to function space, food and beverage and special concession
Communicate all details of social events to related departments
Possesses knowledge of property policies and current pricing
Possesses knowledge of competition and what other companies offer their clientele
Provide total guest satisfaction for all local and group related functions by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience
Continue to consult and meet with clients to determine and finalize requirements for events
Organize and conduct pre-event and post event meetings
Greet key contacts while on property. Act as primary liaison prior to group arrival and introduce to Banquet Manager for on-site care
Maintain proper documentation of events, changes and special requests
Resolve unexpected problems; monitor activities to ensure that hotel operations conform to the expectations of the group delivering highest levels of service
Maintain record of event aspects, including financial details
Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction
Other duties as assigned by Director of Catering & Conference Services
Working Knowledge and Strong Experience using Delphi
Minimum of two years Catering or Conference Sales experience

Catering Sales Manager Resume Examples & Samples

2-3 years previous catering sales and conference services experience
Strong selling skills, client communication and organizational skills
Ability to communicate effectively with various department staff members within the hotel
Hotel computer systems (Delphi, Opera) knowledge
Create and maintain a dynamic catering sales strategy
Be responsible for booking events and guest room accommodations for weddings, special occasion events and corporate social events as well as pre planning and execution of confirmed bookings
Coordinate the sales efforts between sales department and catering sales to insure proper utilization of function space to yield maximum revenues
Respond to all telephone and walk in inquiries regarding resort and offsite catering space
Conduct tours of the property with meeting planner and potential clients
Maintain an active trace/follow-up system on all personal sales calls
Negotiate with clients and achieve maximum revenue/profit potential while satisfying client needs
Finalize all bookings maximizing all revenue potential by upselling in all revenue producing areas including on resort food and beverage outlets
Achieve yearly personal and team sales and service goals
Provide input for the weekly and monthly forecast
Have an excellent knowledge of hotel facilities and capacities and dimensions of meeting rooms
Be fully versed in all banquet space, facilities and capabilities of competitive market
Comfortably entertain appropriate clients
Develop creative and attractive event proposals for potential and confirmed clients
Maintain the policies set forth in the sales contract (i.e. deposits, cut off dates, attrition, rooming lists, billing instructions)
Act as the liaison between the client and the hotel for the planning and execution of all client needs, (i.e. hotel rooms, catering and events, audio visual, transportation, off-site event recommendations)
Coordinate with other departments the needs of a group which will directly affect that department (i.e. amenities, arrival/departure time, deliveries, special meal requirements)
Supervise the execution of banquet events
Plan and/or attend and/or participate in meetings with hotel staff as well as pre-convention meetings with groups
Keep Director of Catering and Conference Services promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate

Catering Sales Manager Resume Examples & Samples

Solicitation of direct-selling in the local, Corporate Catering market
Event planning and detailing for booked events
Maximize Catering revenues wherever possible and minimize erosion of check averages from price-sensitive groups. Communication of function-arrangement to all responsible hotel departments
Communication with clients prior to events to initiate, negotiate, and close contracts for all catered functions
Creation of profitable menus and distribution of client expectations to Food & Beverage Departments
Physically double-check all function arrangements against specifications of client. Correct where necessary
Client contract and effective communication to ensure repeat bookings
Update and increase client prospects through active prospecting
Maximize revenues for the hotel through up-selling techniques
Other duties as assigned by Director of Catering
Bachelors Degree Required, hospitality or related field preferred
Minimum of 1 year hotel sales/catering experience
Knowledge of the operations of the hotel industry
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed
Excellent written and verbal communication skills, with the ability to demonstrate warmth and empathy when engaging with others
Must have proven selling, negotiating and presentation skills
Requires knowledge of advanced sales techniques
Highly developed customer service skills with strong attention to detail
Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred

Senior / Catering Sales Manager Resume Examples & Samples

Solicit local & group business through execution of actions outlined in the departmental marketing plan as well as solicitation practices
Solicit existing & new account base to generate additional bookings
Site inspection for both guestrooms & meeting rooms including facilities in the hotel
Active participation in departmental meetings, team building efforts and other activities
Upon turn over of a booking, coordinate and follow up with the hotel operating departments to ensure smooth delivery of hotel’s promised services
Organize and disseminate information to all departments through e-mails, memos, banquet event orders, group specification sheet and rooming list in a professional and timely manner
Follow the Function Space Yield guidelines to ensure optimum potential through the use of Opera S&C system
Assist with the compilation of competitive intelligence information
Minimum of four years experience in hotel catering and conference planning
Excellent customer skills & interpersonal skills, results-oriented & highly motivated

Franchised Catering Sales Manager Resume Examples & Samples

Associate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor degree, a plus
3 years experience (1 year with a Bachelor degree) in sales and marketing or a related professional area
Solid organizational, time-management and prioritization skills
Proven lead-generation and closing skills

Corporate Catering Sales Manager Resume Examples & Samples

College degree preferably specializing in hotel/restaurant management or business
Three to five years previous catering/sales experience
Access to the Hotel’s health club facilities

Catering Sales Manager Resume Examples & Samples

Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
Has location specific food and wine knowledge
Initiates contact with clients to secure their food and beverage selections in advance of event dates
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Thousand Detail Dining to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy Restaurants team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy Restaurants standards
Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM, eReserve and more)
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Executes required daily reporting in a timely manner
Completes required department reports and complies information at month end closing
Ensures team members adhere to Levy Restaurants Company guidelines as stated in team member training manual and employee handbook
Assures the continual process of revenue development
Promotes the sale of profitable Levy services
Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Assures the complete billing for client services and receipt of payments in accordance with Levy standards
The successful candidate must possess strong knowledge of food, beverage and service
Ability to develop and nurture positive customer relationships to ensure an exceptional guest experience and deliver "The Levy Difference"
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
2 or more years of Catering Sales experience (preferably) in a Convention Center facility
Computer literate in Microsoft Windows and Office applications
Excellent presentation skills with the flexibility to take changes in stride
Proven track record of a consistent ability to provide quality service

Catering Sales Manager Resume Examples & Samples

Monitors local competitors and compare their operation with his/her operation
Solicits business and follow up on referrals and potential sales leads
Solicits and books all types of catering business from various sources and leads: professional trade journals, newspaper clippings, existing files, marketing studies, etc. In addition, concentrates on developing top revenue producing markets as assigned by the Director of Catering
Responds to all telephone and "walk-in" inquiries in the event of the absence of the Director or Assistant Director of Catering
Coordinates sales efforts with Sales Department and Catering Department to ensure proper utilization of function space to yield maximum revenues
Perform other duties, tasks and special projects as assigned
Organizational ability

Franchised Catering Sales Manager Resume Examples & Samples

Handle and follow up on inquiries for small meetings/events with or without guestrooms. Follow up on leads by qualifying the customer's needs and dates for the event to determine if the business is a good fit for the property
Negotiate contracts and banquet event orders (BEO). Identify and price customer needs for the event, up-selling where possible, and closing the sale with the customer, collecting the customer deposit and signature on the BEO
Communicate group details/changes to all hotel departments, coordinating customer's needs with other property business and activities to ensure customer's expectations are met and the property operates efficiently
Present potential business at Driver Meetings to determine best mix of customers for hotel to attain budgeted revenues. Conduct meetings with client and hotel staff to ensure each event meets client's expectations
Finalize and detail catering plans for groups contracted by assigned sales manager. Completely orchestrates these functions on-site or off-site. Empowered to do whatever it takes to solve problems
Prospect for new catering business using a wide variety of methods including phone calls, outside sales calls, trade shows, attending community functions, blitzes, internet prospecting, supplier partnerships, etc
Monitor blocked space to ensure group is meeting their contractual obligations. Initiate release of blocked space on cut-off date to allow sale of these rooms to other customers
Maintain account files in software system, ensuring accurate communication between client and hotel staff
Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s). Use knowledge of Word, Excel, Internet, Delphi and Meeting Matrix or a similar system
Exercise excellent communication, presentation, organization, time management, listening, and math skills
Use analytical skills for measuring business potential and value to the hotel
Maintain contact and event information and follow procedures for submitting sales contracts
Read and interpret documents and to write routine reports and correspondence

Catering Sales Manager Resume Examples & Samples

Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies or process any necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management and complete other reports as needed or requested
Handles all correspondence as it pertains to Social clients: Banquet event orders, ensure proper billing to guest folios and master account
Prepare and Distribute Social Event Resumes. Attend Weekly Resume Meeting
Ensures that all BEO’s and paperwork has been completed properly. Attend Daily BEO Meetings covering your events
Responsible for arranging all food & beverage details for functions assigned
Works with clients to prepare menus and floor plans and assists them in other needs as flowers, photographers, and entertainment
Coordinates the preparation, presentation, and service of food and beverage products of functions to ensure highest quality at all times
Coordinates functions and activities with other department heads as appropriate

Conf Services & Catering Sales Manager Resume Examples & Samples

Schedules appropriate interdepartmental meetings for the operational aspects of coordinating conference requirements, which may include pre-planning meetings or a Pre-Conference Meeting for the operational departments
Adheres to all organization polices, procedures, guidelines, as set forth by the human resources department
Prepares detailed CONFERENCE PROFILES (Resumes) for conferences that are comprehensive and issued in a timely manner (no less than five working days prior to the group arrival date). Provides an accurate CONFERENCE PROFILE that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures
Prepares a comprehensive POST CONFERENCE REPORT on all conferences. This report should be prepared within 72 hours of departure and include: actual conference statistics versus projected (room pick-up, cover counts), profile of the attendees (i.e. use the health club, heavy room service, etc.), analysis of future potential, general observations and comments. Other important information may include the number of comps, VIPs, relocated attendees (walks) due to a sell to capacity (over sell), etc
Types contracts, banquet event orders, reports, correspondence as may be required
Maintains accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate
Participates in the department forecasting procedure, compiling accurate (margin of 3%) and timely reports
Reviews all client invoices prior to mailing to ensure accuracy and proper assessment of all services and goods rendered by the hotel
Must have extensive knowledge of Food and Beverage etiquette, guest relations and service standards
Experience in Catering Sales/Conference Management
Ability to read, write and speak English fluently to interact with clients
Ability to analyze client needs and negotiate pricing and client requests
Basic mathematical skills that may be required to complete reports
Ability to work under time pressures and extensive hours
Maintains professional standards of dress and grooming which reflect a professional image
Refrains from accepting gratuities or incentives from vendors or suppliers that provide potential services to the hotel
High school and college undergraduate degree preferred

Catering Sales Manager Resume Examples & Samples

Experience with Hilton systems preferred
Must possess communication skills, both verbal and written
Ability to preserve confidentiality, and be able to work in a team environment

Franchised Catering Sales Manager Resume Examples & Samples

Previous sales and catering experience, with a strong background in food & beverage
Excellent management skills and the ability to work under pressure
Tuesday-Saturday schedule preferred as well as ability to work weekends, evenings and holidays

Catering Sales Manager Resume Examples & Samples

Makes sales presentations to present PF Chang's Catering
Communicates regularly with PF Chang's restaurant OPs and Catering Specialists as to client needs and opportunities
Represents the brand and reputation of PFC to potential and existing catering prospects, vendors, etc

Catering Sales Manager Resume Examples & Samples

Maximize Centerplate's catering revenue through creative sales techniques and customer focus
Provide leadership and direction to operations staff
Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example
Bachelors degree in business, hotel/restaurant management or a related field, and/or appropriate combination of education and experience to support on the job effectiveness
5-7 years of catering sales experience, with at least 3-5 years in a management role
Prior experience in a similar venue with more than $5M in food and beverage sales
Demonstrated financial acumen; P&L accountability and/or contract-managed service experience
Must possess strong knowledge of food and wine for menu development
Must possess strong knowledge of food and beverage financials, operations procedures, controls and administration, as well as awareness and ability to perform all sales-related functions
Solid and proven track record for sales and leadership success
Tech savvy, with high proficiency in all Microsoft Office programs

Catering Sales Manager Resume Examples & Samples

**************To be taken into consideration, you MUST apply at www.qhire.net/sofitel *****************
The Catering Manager should be a team player with strong communication skills and the ability to multi-task
A strong sense of urgency is necessary to deliver contracted services and insure customer satisfaction
Keep DOSM fully and promptly informed of all problems or unusual matters so that swift corrective actions may be taken where appropriate�if DOC is not available, contact Robert with Sales clientele challenges
Coordinate the service efforts between sales department and banquets to insure proper utilization of function space to yield maximum revenues
Coordinate with other departments to insure quality guest satisfaction
Generate and distribute BEO�s and group resumes for operating departments review
Develop creative and attractive menu presentations for potential clients
Respond to all telephone and walk-in inquiries regarding confirmed group with function space bookings
Maintain an active trace/follow-up system with Delphi on all personal groups
Conduct tours of property with meeting planners and potential clients
Strong Negotiation skills with clients to achieve revenue/profit potential while satisfying client needs
Ability to comfortably entertain appropriate clients
Finalize all bookings maximizing all revenue potential by up selling
Fully versed in all banquet space, facilities, and capabilities of competitive market
Supervise the initial onset of programs or large events
Attend and participate in all required meetings
Provide input on monthly reports, forecasts, budget, and marketing plan
Ensure all financial funding and or direct billing has been established

Catering Sales Manager Resume Examples & Samples

Acts in accordance with the standards, conforms to the policies and procedures of FRHI and promoted the best practices for Fairmont Hotels & Resorts values of teamwork, mutual respect, integrity and empowerment among all colleagues
Minimum 2 years’ experience in Catering, exposure to Banquet operation would be advantageous
Minimum 3 years’ experience in a luxury hotel environment
The ideal applicant would be flexible with their schedule and the ability to handle multiple tasks
Strong sales & guest relations skills and good presentation skills
Computer literate in Microsoft Window, Opera Sales & Catering and Meeting Matrix applications required
The ideal applicant will be results orientated, enthusiastic and a team player

Catering Sales Manager Resume Examples & Samples

Responsible for all catering, from booking to execution from the time a contract becomes definite to execution
Establish and maintain rapport with clients, prior to, during and post event, exceeding their expectations and encouraging repeat business
Ensure that wedding bookings, group resumes and event contract are prepared and distributed accurately and efficiently
Work closely with the Director of Catering & CS to prepare monthly forecasts
Previous leadership experience within a similar role and industry required
Previous experience working in the Wedding Market strongly preferred
Computer literate in Microsoft Window applications and relevant computer applications required

Assistant Catering Sales Manager Resume Examples & Samples

Achieve personal and sales team goals as assigned
Manage all wedding functions to achieve the optimum departmental revenue targets
Solicit for business and follow up on potential sales leads
Conduct site inspection as required
Negotiate and review wedding packages offered to clients
Assist in conceptualization of event
Establish strong working relationship with clients and maintain accurate and updated information about their needs for their function
Work closely with Banqueting and other departments to facilitate services agreed upon and to ensure the overall success of the event
Promote guest satisfaction and encourage referrals
Handle feedback and resolve complaints from guests
Monitor competitors’ activities and market intelligence and be-proactive
Represent the hotel in wedding tradeshows and events as required
Prepare event orders, proposals, confirmation and other agreements
Liaise with Central Purchasing via SSM for any purchases needed for the wedding department
Liaise with the Marcoms to produce art work and printed material needed for the wedding department
Handles administrative works and keeps up-dated files on the following C&B matters including
Minimum 1-2 years relevant experience in similar capacity with a demonstrated track records

100

Kimpton Hotel Zamora Catering Sales Manager Resume Examples & Samples

We are seeking someone with great sales savvy and know-how
Ideally, you have 3-5 years of catering sales experience in a similar environment
Ability to work a varied work schedule (days, nights, weekends, holidays as needed)

101

Catering Sales Manager Resume Examples & Samples

Plan, upsell and detail the program with the client
Evaluate guest needs and industry competitive set to implement product, service and operational changes necessary to ensure guest satisfaction and market dominance
Maintain a flexible schedule to accommodate client's needs before and after events
Attends operational and client meetings to communicate event details including: BEO’s, pre-con’s, etc
Maintain knowledge of industry and trends in market, particularly amongst competitor set

102

Catering Sales Manager Resume Examples & Samples

Assists in seeking new business and ensures return business in order to meet or exceed revenue goals. Participates in pre-event presentations, property tours, and customer meetings
Prepares, implements, and compiles data for various reports such as weekly catering revenue forecasts, and other reports as directed
Assists in the development of catering and banquet menus, banquet wine lists and bar menus, pricing, catering contracts, and rental fees
Develops and maintains vendor profiles to include: audio visual, floral, equipment rental and photographers
Ensures accurate and timely invoicing for all services rendered, to include recording events in the POS system
Develops a monthly calendar, listing all of the existing catering events. Communicates with various departments regarding event details to ensure successful completion of all events
Develops banquet event orders and conducts weekly meetings to review with staff. Develops and distributes a 10-day forecast with complete banquet event orders
Manages department members that may include, but is not limited to any convention and catering staff such as: Coordinator, Host, Set Up Staff, Supervisor and Server
Produces and updates competitive price set on a yearly basis
Communicates any changes or new policies and procedures to the department
Associate’s degree (AA) and one to two years related experience and/or training; or equivalent combination of education and experience
Prior supervisory and management experience is a plus

103

Catering Sales Manager Resume Examples & Samples

Inputs data to generate proposals, contracts, BEO's, update client files
Must be able to successfully manage and execute events in a fast-paced environment
Supports the Premium Department as needed
Must be able to work an event based schedule which includes nights, weekends, and holiday's

104

Franchised Catering Sales Manager Resume Examples & Samples

Administer all catering operations to include, but not limited to, guest service, soliciting new accounts, negotiating contracts, merchandising and marketing, planning, event execution, cost control implementation, systems management and budget and forecasting
Participate in negotiating meetings/functions, rooms, rates and all related requirements
Create and communicate event resumes
Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by influence to exceed brand benchmarks
Attends operational and client meetings to communicate event details including: BEO's, pre-con's, etc
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position
Other competencies not listed may be required for specific positions
The requirements listed below are representative of the knowledge, skills, and/or abilities required
Associate demonstrates
Ensures work responsibilities are covered when absent

105

Senior Catering Sales Manager Resume Examples & Samples

The Senior Catering Sales Manager will have mastery in catering sales, and will handle more complex corporate and/or social business based on external and internal changes in the market
Meet monthly with Director of Catering (DOC) to review 90 day forecast, enter data as required into SBRP and mutually establish need periods and targeted action plans with follow-up to report back to DOC
Manages Catering Coordinator and provides leadership and mentoring through scheduled monthly 1-on-1’s to gauge needs, development opportunities and successes and provides formal feedback through mid-year and annual reviews
Establishes client base of organizations, associations and commercial businesses through direct outside sales efforts for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded
Negotiates food and beverage prices, function space, room rates and hotel services within approved departmental booking guidelines. Confirms in writing to the client and all affected hotel departments all group requirements via group sales contract or catering event order
Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with the company and property policies
May assist the client in menu planning; may coordinate food, beverage, table arrangements and decorations; assures arrangements are completed as client specified
Keeps aware of trends, systems, practices and equipment in food and beverage through trade literature, hotel show and site visits
Maintains an active trace/follow up system on all personal sales calls
Finalizes all bookings maximizing all revenue potential by "upselling" in all revenue producing areas; Food, Beverage, Room Rental and Miscellaneous Income
4-year college degree
2-3 years Catering experience at a 4-star hotel required
Knowledge of Delphi and Opera is a plus
Must speak fluent English
Proficient in computer systems; Microsoft Office (Word, Excel and PowerPoint)
Ability to prioritize, organize and follow-up
Ability to work under pressure and in fast-paced environment
Ability to interact with guests/clients on a regular basis
Ability to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance
Ability to adhere to hotel's grooming standards; policies and procedures
Confident individual who is willing to assume responsibility
Demonstrates high degree of drive and determination

106

Senior Catering Sales Manager Resume Examples & Samples

Actively solicit and book corporate, non-profit and group business meetings and events in the main banquet space
Assists with the coordination of all aspects of an event including hotel room reservations, meal menus, meeting room space, audio/visual requirements, event coordination and banquet staff, set-up and tear-down
Establish and maintain a professional working relationship with all departments interacting with the Catering and Conference Services department
Monitor expenses during an event to ensure meeting the budget requirements of the customer
Assist in the management, development and coaching of team; provides leadership in the absence of the Director
Responsible for meeting or exceeding revenue-based sales goal
4 to 5 years management experience in a catering/banquet environment
Ability to sell events in a professional manner
Excellent interpersonal communication and negotiation skills. Ability to use appropriate interpersonal styles and methods to guide employees toward goal achievement
Strong analytical, organizational, management and computer skills

107

Senior Catering Sales Manager Resume Examples & Samples

Manage the selling, planning and servicing of all catering clients
Manage contacts with persons in charge of group or convention food and beverage
Work directly with clients on menu planning, room set up, decor, cost and billing details and any other requirements pertinent to their event
Support and sell venues pertaining to catering business
Manage and support Special Event, VIP and In-house events as assigned by Executive Director of Catering & Banquets and Associate Director of Catering
Coordinate menus, staffing and implementation of all group food & beverage events. This includes preparation and distribution of specification sheets (BEO’s) on each function and catering schedule and review and approve all convention group banquet checks
Compile all contracts and oversea client billing
Support, create and enforce standard operating procedures and service level agreements to improve and streamline departmental operations
Maintain complete and in-depth files on all future and past convention groups and private parties as directed by departmental standards
Ensure safety rules and regulations are being followed
Support and conduct weekly staff meetings
Manage assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and Bellagio/MGM Resort International
Support all operations of the Catering Department
Support and develop short and long range departmental goals
Perform monthly forecasting using Delphi reports
Develop marketing strategies to impact catering businesses
Monitor monthly revenue
Collaborate on the process of new menu planning
Conduct site visits, ensure that necessary meeting facilities are reserved, where applicable
Host prospective clients visiting the hotel, to include customer entertainment, dining in hotel restaurants and accompanying to shows
Manage Human Resources responsibilities for assigned department(s) to include: setting a good example, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Performs other job related duties as assigned, communicating directly with Executive Director of Catering & Banquets and Associate Director of Catering
Bachelor’s degree in related field or equivalent work experience
At least 6 years of recent work experience in convention group catering
Working knowledge of catering sales systems such as Daylight or Delphi computer program
Working knowledge of MS Word and Excel

108

Catering Sales Manager Resume Examples & Samples

To ensure the achievement of sales objective on a monthly, quarterly and yearly basis
To solicit group transient and/or banquet business through action plan preparation and execution
To participate in tradeshows, conventions and promotional event s within the hotel and trade related organizations
To work closely with Front Office to ensure all details of the contract were delivered and guests depart satisfied
To prepare weekly, monthly, quarterly and annual report, as required
To balance operational, administrative and colleagues needs
Previous point of sale system experiences an asset, but not required

109

Senior Catering Sales Manager Resume Examples & Samples

Established client base of Social and Corporate business preferred
Actively prospect and qualify new business
Achieve personal and team goals as assigned
Negotiate meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate
Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines
Attend and represent hotel at trade shows and conventions
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments
Handling objects

110

Catering Sales Manager Resume Examples & Samples

Develops leads and relationships in an effort to achieve sales goals
Sell/book, plan and execute weddings and events to include all email and telephone correspondence, tastings, rehearsal and day of execution
Develop, plan and execute ideas to increase sales and deliver top quality weddings & events
Attend wedding shows to increase incoming leads
Develop relationships with local and other corporations to generate Local/SoCal corporate business
Assist other Sales personnel to achieve departmental results
Assist with marketing ideas for the department
Assist other departments with internal events
Must have ability to develop leads and maintain and exceed sales goals
Experience in Wedding & Local Event Catering Sales highly desirable
A passion for delivering exceptional guest/client service experience
Innate ability to relate with all personality types
Ability to work with a team approach method
Professional appearance at all times

Download Catering Sales Manager Resume Sample as Image file

Related Job Titles

Kitchen Helper Resume Sample

Catering Manager Resume Sample

Food Services Manager Resume Sample

Catering Coordinator Resume Sample

Catering Director Resume Sample

Banquet Sales Manager Resume Sample

Catering Administrative Assistant Resume Sample

Catering Resume Sample

Catering Supervisor Resume Sample

Meat Manager Resume Sample

Catering Sales Resume Sample

Wine Sales Resume Sample

Browse More

Catering Sales Manager Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

11 Catering Sales Manager resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Restaurant Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Senior Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Franchised Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Banquets & Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Franchised Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Franchised Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering & Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Franchised Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Posting Resume Examples & Samples

Franchised Catering Sales Manager Resume Examples & Samples

Senior Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Assistant Catering Sales Manager Resume Examples & Samples

Catering Sales Manager Resume Examples & Samples

Senior Catering Sales Manager Resume Examples & Samples

Franchised Catering Sales Manager Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume