Restaurant General Manager Resume Samples
4.9
(89 votes) for
Restaurant General Manager Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the restaurant general manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
JS
J Schmidt
Jesse
Schmidt
498 Wisoky Shores
Philadelphia
PA
+1 (555) 640 6282
498 Wisoky Shores
Philadelphia
PA
Phone
p
+1 (555) 640 6282
Experience
Experience
Phoenix, AZ
Assistant Restaurant General Manager
Phoenix, AZ
Wiegand-Lindgren
Phoenix, AZ
Assistant Restaurant General Manager
- Providing mentorship and management to all F&B leaders and colleagues, ensuring the delivery of Delta’s service promise
- Supporting the Restaurant General Manager in fostering and developing new partnerships with suppliers and the community in order to create efficiencies in relation to value and service
- Assisting the Restaurant General Manager in building collaborative relationships throughout the hotel, including but not limed to Culinary, Stewarding, Banquets, Engineering, Human Resources and Sales
- Engaging and managing internal and external expectations by building strong relationships; communicating issues; conducting reviews and meetings, problem solving and participating in and leading in cross functional hotel assignments
- Ensuring the seamless service of dinners in the restaurant and providing an elevated guest service
- Ensuring the effective implementation of and adherence to Delta Hotels and Resorts Brand Standards
- Effective management of the Restaurant and Outlets to ensure the achievement of our financial goals
Houston, TX
Restaurant General Manager
Houston, TX
Hamill, Padberg and Toy
Houston, TX
Restaurant General Manager
- Training and developing Crew Members, Assistant Manager and Manager Trainee
- Interacts with management of other department within areas of responsibility and develops solid working relationships with them
- Disciplines and develops all Assistant General Managers, Supervisors, dining room staff, Chef, kitchen staff, and café staff
- Appraising employee work performance to ensure that they perform at optimal levels
- Participates in training and development programs to improve personal or departmental standards liaising with the Training Manager
- Works with the Chef and restaurant managers to develop promotions, food and wine pairings, menu items and presentations
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
present
Chicago, IL
Fine Dining Restaurant General Manager
Chicago, IL
Gusikowski-Padberg
present
Chicago, IL
Fine Dining Restaurant General Manager
present
- Provide superior service to all customers at all times, while following The Resort’s etiquette guidelines
- Plan, supervise and coordinate the daily operations of Food & Beverage outlet
- Exercise supervisory authority over restaurant and bar. Implement training manuals and supervise training of employees. Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc. Plan work schedules
- Supervise and assist as necessary with all operations, which may include: line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service and dining area; dishwashing; bartending, menu development, large party reservations etc
- Prepare a variety of administrative/operations reports and records; timesheets, daily staffing reports, inventories, cash reports etc
- Supervise and assist with the processing of daily receipts
- Monitor daily liquor counts and verify accuracy through POS system
Education
Education
Bachelor’s Degree in Restaurant Management
Bachelor’s Degree in Restaurant Management
Cornell University
Bachelor’s Degree in Restaurant Management
Skills
Skills
- Stable and progressive work history; Strong work ethic
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Valid driver’s license, good driving record, reliable and insured transportation
- Previous management proficiency in high volume retail with P&L accountability
- Ability to multi-task and adapt quickly to shifting priorities
- Excellent organizational skills and detailed oriented
- Ability to pass background check and drug screen
- Ensuring excellent hospitality and customer service
- Proficient in Microsoft Office products
- Ability to work independently and to partner with others to promote an environment of teamwork
15 Restaurant General Manager resume templates
Read our complete resume writing guides
1
Restaurant General Manager Resume Examples & Samples
- Exercise supervisory authority over restaurant and bar. Implement training manuals and supervise training of employees. Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign and check work, resolve problems, etc. Plan work schedules
- Monitor daily liquor counts and verify accuracy through POS system
- Confer regularly with the Food & Beverage Director and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc. Attend staff meetings
- College degree together with 2-3 years previous food & beverage management experience, or a combination of education and experience from which a comparable amount of knowledge is acquired
- Good administrative, math and supervisory skills. Must have previous supervisory and budget administration experience
2
Fine Dining Restaurant General Manager Resume Examples & Samples
- Ensure that applicable health and safety procedures and regulations are followed
- Monitor food and service to ensure that appropriate quality standards are maintained
- Responsible for the maintenance of the wine list, from ordering wine, and printing of the wine list to ensure it is kept up to date
- Assist with taking monthly inventories
- Manage the reservation system ensuring proper flow of covers in the restaurant to maximize seating without compromising the guest experience
- Conduct objective staff reviews
- Timely completion of all paperwork (reports, forms, schedules, budgets, transfers, new hire paperwork, etc.) in accordance with Vail Resorts standards
- Adhere to all Vail Resorts cash handling procedures
- Uphold all Utah liquor laws and policies set forth by Vail Resorts
- Minimum 1 year fine dining management experience required
- Minimum 3 years of food and beverage experience – required
- Minimum 1 year of management experience - required
- Minimum 1 year fine dining management experience- required
- Ability to communicate professionally with staff and guests
- MS Office and PeopleSoft proficiency is a plus
- TIPS and ServSafe Certification - preferred
- High level of knowledge of wines - preferred
- Ability to work nights, weekends, and holidays - required
- Provide own slip-resistant shoes in accordance with Vail policy - required
3
Restaurant General Manager Resume Examples & Samples
- Be proficient and work all areas of the Café including preparing food, meeting, greeting, and serving customers
- Manage all front of the house and back of the house operations
- Meet the nutritional and replenishment needs of the club members in a friendly and courteous manner
- Promote Life Time nutritional products
- Manage weekly inventory systems, maintain Profit and Loss statements, budgets, and cost controls in regard to food, beverage and labor goals
- Manage the leadership and performance excellence of the team by recruiting, hiring, training, modeling, developing, and assessing all team members to ensure continuous growth
- Previous restaurant experience with fast casual or full service experience required
- 1-2 years management and leadership experience managing multiple responsibilities
- Employee relations/development experience necessary
- Experience driving operations and financial performance
- OSHA and Health Department experience preferred
- Comfortable with working a minimum of 50 hours per week on a rotating schedule
4
Restaurant General Manager Resume Examples & Samples
- Provides services that are above and beyond for customer satisfaction and retention
- Empowers employees to provide excellent customer service
- Addresses guest problems and complaints
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
5
Restaurant General Manager Resume Examples & Samples
- Promote restaurant business and continually increase database contacts
- Instruct staff in on-going training to uphold service standards
- Coordinate menu sponsorship deals and menu product placement
- Two to three years experience in overall Food and Beverage operation as well as senior F&B management experience
- Must have knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations bar operation
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kg without assistance
- Requires manual ability to use, carry, and operate all necessary equipment
6
Restaurant General Manager Resume Examples & Samples
- Maintain positive customer relations by ensuring efficient, quality service and products
- Determine quantities of related products required; purchase products on behalf of the company, receive merchandise, verifying receiving slips and forwarding invoices; verify inventory, following established company guidelines; ensure product quality; control costs
- Strong BOH skills
7
Restaurant General Manager Resume Examples & Samples
- Bachelor's Degree from a 4 year college or university and/or course certification from an accredited Culinary Institute
- At least 7 year of management experience in Food & Beverage
- At least 5 years of experience in the hospitality industry and previous experience in scheduling and staffing
8
Assistant Restaurant General Manager Resume Examples & Samples
- At least 4 years of service experience in a similar setting
- At least 1 year of Food & Beverage management experience in a similar setting
- Working knowledge of all beverage and wine products, service, menu items and equipment used to perform these duties
- Basic knowledge of kitchen operations
- Effective listening abilities and ability to make strong judgment calls
9
Restaurant General Manager Resume Examples & Samples
- Provide guidance to the management team to achieve a consistent culture that represents our brand appropriately
- Create a positive teaching environment encouraging the team to take ownership of the guest experience, learn every day and aspire to do better each day
- Coach, mentor and train the team in accordance with our Standards, Steps of Service and Food & Beverage specifications
- Schedule Labor and Control COGS proactively to ensure the best experience for our guests and associates while being fiscally responsible
- Manage the operations as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s)
- 3-5 years of management experience in a stand-alone restaurant or luxury hotel environment
10
Restaurant General Manager Resume Examples & Samples
- Manages and provides leadership to the F&B team
- Works closely with the F&B buyer to ensure proper cost control and quality product
- Must possess valid OLCC card
- Must possess valid Food Handler’s card
11
Assistant Restaurant General Manager Resume Examples & Samples
- Providing mentorship and management to all F&B leaders and colleagues, ensuring the delivery of Delta’s service promise
- Supporting the Restaurant General Manager in fostering and developing new partnerships with suppliers and the community in order to create efficiencies in relation to value and service
- Assisting the Restaurant General Manager in building collaborative relationships throughout the hotel, including but not limed to Culinary, Stewarding, Banquets, Engineering, Human Resources and Sales
- Engaging and managing internal and external expectations by building strong relationships; communicating issues; conducting reviews and meetings, problem solving and participating in and leading in cross functional hotel assignments
- Ensuring the seamless service of dinners in the restaurant and providing an elevated guest service
- Ensuring the effective implementation of and adherence to Delta Hotels and Resorts Brand Standards
- Effective management of the Restaurant and Outlets to ensure the achievement of our financial goals
- Resolving guest concerns through service recovery and working collaboratively with fellow leaders and colleagues, to implement change when necessary
- Provide communication within the department that is consistent and thorough
- Managing the recruitment, training and development of colleagues, with a strong focus on engagement, productivity, health & safety and elevated guest experience
- Foster a coaching culture that encourages colleagues to achieve personal and professional success
- In collaboration with the Restaurant General Manager, develop and implement a strategic plan for the Restaurant
- Minimum 3 years’ experience as an Assistant F&B Manager or strong experience as an F&B Supervisor or equivalent
- Multi-portfolio and free standing restaurant experience is an asset. Experience in high-end restaurant execution required
- Product, quality and service excellence obsessed with deep knowledge and expertise in F&B leadership as it relates to all areas within the hotel
- Knowledge of Cost Guard & My Micros software is an asset. Computer literate in Word and Excel
- Excellent written and verbal communication skills are essential
- Sound understanding of financial management in the areas of revenues and cost controls
- Demonstrated success managing overall guest experience
- Decision Maker - Results Orientation: Exhibits a decisive approach with a determined focus on objectives and achieving results. Demonstrates a clear sense of urgency
- Business Acumen: Must possess a proven strategic understanding of culinary operations as it relates to the overall financial success of the property. Demonstrated ability to assess current situations in the context of the business opportunities and threats, and has a track record of developing and evaluating options against anticipated trends in order to reshape the business
- Leadership:Is able to lead and/or influence others in order to have a specific impact or effect. Builds trusting relationships with key stakeholders inside and outside of the Company
- Strategic Planning, Analysis and Implementation:In collaboration with senior management, develops short-term tactical and longer-term strategic plans that create the necessary business platforms, systems and innovative brand products to better enable the entity by deploying high, efficient performance standards and meet company objectives of its brand essence
- Proven Negotiator: Demonstrated ability to negotiate favorable agreements, pragmatically assessing alternatives and trade-offs to reach agreements that all parties believe address their needs
- Effective Communicator: Is an effective communicator in all mediums to all types of audiences ensuring that he/she gets their message across to the audience with a high level of understanding. As an effective communicator, will have distilled complex issues to their essence and articulated a compelling case in support of the required decisions
12
Fish House Restaurant General Manager Resume Examples & Samples
- Ability to teach, lead and coach our Restaurant team to successful achieve five star and five diamond level service consistently
- Strong guest engagement skills to effectively develop guest rapport and achieve strong guest comment card scores consistently above benchmark
- Innovative style to drive menu engineering, marketing, social media, entertainment, and restaurant creative
- Restaurant management experience required
13
East Restaurant General Manager Resume Examples & Samples
- Manage all restaurant and bar operations to include, but not limited to guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward
- Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly
14
Restaurant General Manager Resume Examples & Samples
- You have at least 2 years of leadership experience in the restaurant, hospitality or retail industry with responsibility for financial results
- You’re all about creating a great place to work for your team
- You’re up for a challenge. You love the excitement of the restaurant business and know every day is different
15
Restaurant General Manager Resume Examples & Samples
- Responsible for the overall satisfaction of hotel guests and clients dining experiences in the restaurants
- Responsible for ensuring all guest complaints and requests are properly and satisfactorily resolved
- Provide a pleasant and efficient atmosphere for staff and guests
- Monitor and critique food quality and service levels
- Hiring, training staff. Ensure staff attends all mandatory meetings and training
- Coaching and counseling staff. Hold monthly meetings with staff
- Communicate important information at the beginning or end of each shift to ensure staff is prepared to handle situations, hotel groups, VIP amenities are properly and timely delivered as requested, etc
- Responsible for creating the weekly restaurant Forecast
- Maximizes Restaurant’s department profitability through proper forecasting and staffing; implement effective controls of food, beverage, and labor costs and monitors the budget to ensure efficient operations, including achieving budgeted revenue and labor expenses
- Monitor food and beverage inventories. Ensures par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product. Evaluates cost effectiveness of all aspects of operations
- Develops and implements cost savings and profit enhancement measures
- Communicate with all relevant departments and associates, all upcoming events, promotions, new products, etc
- Responsible for ensuring compliance with all Restaurant policies and procedures
- Ability to handle and resolve emergency situations; must comply with all federal, state and local safety and hotel regulations
- Responsible for verifying all staff’s current TABC and food sanitation certifications
- Ensure restaurant staff and procedures/operations are in compliance with all federal, state and local liquor laws
- Ensure Restaurant staff is in compliance with bank and cash handling policies and procedures
- Assist staff as requested
- Ability to enforce all Restaurant standards, policies, and procedures with Restaurant associates
- Ability to prioritize and organize work assignments; delegate responsibilities effectively
- Ability to lead and direct performance of departmental associates and follow through with corrections where needed
- Be able to analyze and resolve problems while exercising good judgment and maintaining the best interest of the Restaurant
- Be able to effectively plan and implement processes and procedures necessary to ensure effective associate relations, customer satisfaction and achievement of budgeted Restaurant revenues
- Ability to maintain confidentiality of all guest and Restaurant information
- Ability to effectively plan for the future of the Restaurant and prepare detailed developmental plans in order to forecast and prepare for current and future years
- Ability to strategically analyze market environments and effectively devise sales and marketing strategies to achieve or exceed financial objectives
- Ability to effectively measure Restaurant performance and devise action steps to achieve financial objectives
- Ability to effectively motivate Restaurant associates and maintain a cohesive team
- Ability to effectively interact with all levels of associates within the Restaurant
- Ability to respond to all associate concerns in a calm and objective manner
- Ability to perform all required job duties within the Restaurant and scope of the position
- Ability to understand guest inquiries and provide responses
- Ability to lift, push or pull twenty pounds in order to fulfill job duties and assist throughout the Restaurant
- Maintain complete knowledge of all Restaurant services/features and hours of operation
- Promote positive relations with guests, associates and community
- Computer literacy and the ability to utilize Word, Excel, and Restaurant specific programs
- Knowledge of Open Table or other reservations systems
- Professional Food and/or beverage certification(s)
- TABC recognized training or certification or other alcohol awareness certification
- Prior experience as a restaurant and bar manager of similar product
- Prior hotel restaurant and bar management experience
16
Italian Restaurant General Manager Resume Examples & Samples
- The ability to be visible in the operation, recognize and maintain relationships with regular guests as well as cultivate relationships with new patrons
- The ability to work closely with the Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price
- Select, train, evaluate, lead, motivate, coach, and discipline employees and managers in the outlet to ensure that established cultural and core standards are met
- Complete performance evaluations for managerial and line staff within the team; teach, guide and discipline according to established procedures to ensure highest performance and guest satisfaction
- Control labour and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative revenue generation solutions to maximize profit
- Includes knowledge of systems used (POS, table management system, guest recognition, sales analysis tools, forecasting/budgeting, review of profit and loss statements)
- To be responsible and drive the Marketing/PR activities and F&B promotions according to the established F&B Promotional calendar
- To conduct periodically market surveys and SWOT analysis to the competition
- Work harmoniously with other colleagues across the hotel operation
- Excellent reading, writing and oral proficiency in the English language. Arabic conversational skills a plus
- 3-5 years of free standing restaurant background, food & beverage serving and related hospitality management
- Previous luxury Italian Restaurant experience is essential
- Experienced in leading a team of 25 members or more
- Excellent knowledge of food, preparation, spirits & wines
- Education: Bachelor Degree
17
Restaurant General Manager Resume Examples & Samples
- Be able to develop positive working relationships with all restaurant personnel
- Speak clearly and listen attentively to guests and employees
- Possess exceptional customer service skills
- Have the ability to speak, write, read, and understand the primary language(s) of the work location
- Have the ability to adapt and succeed in a fast paced environment
- Have previous restaurant management experience
- Have experience as a Chipotle Apprentice
- Have applied experience handling OSHA, EEOC, and health department matters
- Have an A.A. or B.A./B.S in a related field
- Have knowledge of and the ability to use a PC and Microsoft Office Suite
18
Restaurant General Manager Resume Examples & Samples
- Use hands to finger, handle, or feel objects, tools, or controls
- Have the ability to taste and smell
- Verbally communicate with others
- Use close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus
- Have the ability to freely access all areas of restaurant including selling floor(s), stock area, and register area
19
Restaurant General Manager Resume Examples & Samples
- Upholds the LifeCafe commitment which promises a menu that is good for you and delicious with service that is friendly and fast
- Quickly and efficiently responds to questions, comments, and concerns
- College degree in culinary, business or two years of management experience and leadership experience
- 1 year of customer service experience
20
Restaurant General Manager Resume Examples & Samples
- Overseeing inventory, quality and safety
- Leading and developing their team while leading and developing community relations
- Managing all functions on our daily checklist
- Handling payroll and scheduling
- Managing the facility while upholding our standards of excellence and hospitality
21
Restaurant General Manager Resume Examples & Samples
- A self-motivated leader that holds self and team accountable to Brand Standards in Service, Food Quality, Team Development and Sanitation
- Supports the Company’s commitment to delivering world class customer service and to ensuring a pleasant, safe and productive dining experience for all guests. Conducts regular table visits; resolves customer complaints in a timely manner
- Prepares annual budget and business plan, sets financial goals and plans expenses; monitors actual sales and revenues on a continuous basis to determine variances; assesses goal accomplishment and reacts appropriately
- Maintains appropriate staffing levels within budget through successful recruiting efforts, providing a thorough orientation into the work environment, conducting on-going training, communication, coaching, counseling, mentoring and recognition efforts as needed, preparing performance appraisals and other required paperwork on a timely basis and scheduling associates to ensure optimum staffing coverage
- Ensures a professional appearance dress code is maintained at all times
- Ensures the work environment is clean and safe at all times
- Evaluates condition of equipment and conducts routine maintenance and minor repairs to ensure equipment operates properly at all times. Fixes minor equipment problems (light bulbs, etc.) and/or calls for Maintenance assistance when necessary
- Inspects product inventory levels and storage areas to determine if enough products are on hand as well as to maintain proper storage, rotation, freshness of product and sanitation conditions
- As needed, places orders with vendors, supervises deliveries and reads and reviews invoices to verify the accuracy of invoice specs
- Conducts physical inventories on a weekly basis
22
Restaurant General Manager Resume Examples & Samples
- Three years prior GM experience in full service restaurant
- Proven experience managing a team in excess of twenty people
- Comprehensive understanding of Restaurant Finances/P&L Statement, and proficiency in Massachusetts labor laws
- Receive a complimentary meal when at work in our employee cafeteria
23
Restaurant General Manager Resume Examples & Samples
- Increases sales by ensuring guest satisfaction through prompt problem resolution
- Trains and develops staff through quality orientations, direction and feedback
- Helps make decisions on new hires, promotions and terminations and takes appropriate action
- Approves employee paperwork (i.e. status changes, new hires, terminations, merit increases, etc.)
- Prepares and conducts daily staff meetings
- Five years restaurant management experience
- Ability to handle and resolve customer conflicts in a professional, tactful manner
- Ability to build relationship with members
24
Restaurant General Manager Resume Examples & Samples
- 2-5 years of experience as a Restaurant General Manager
- Valid driver’s license, good driving record, reliable and insured transportation
- Solid organizational, multitasking and prioritization skills
- Good documentation abilities
- Excellent personnel development skills
- Ability to balance hands-on work with effective delegation skills
- Ability to pass background check and drug screen
- Previous quick service experience
25
Restaurant General Manager Resume Examples & Samples
- 5-8+ years prior luxury hotel or fine dining restaurant management experience
- Extensive luxury food service knowledge
- Experience in seasonal resorts a plus with an extensive training background
- Prior experience working with J1 and H2B workers preferred
- Extensive wine/beer and cocktail knowledge
- Technical proficiency (basic computer applications) including operating systems. InfoGenesis experience preferred
- Strong organizational and time management discipline and attention to detail
- Solid judgment and ability to resolve conflicts effectively
- Operate effectively in stressful situations
- Ability to adapt to changing guest needs
- Flexible schedule to include weekends, holidays, evenings and early mornings
26
Restaurant General Manager Resume Examples & Samples
- To develop and enhance Fairmont service standards through disciplined administration of departmental Standard Operating Procedures and excellent attention to detail
- To enhance the leadership skills of the additional leaders in the Outlet. This includes the development of decision-making skills, performance management techniques, function planning ability, process mapping and analysis, and sense of urgency and ownership
- To ensure effective working relationships and clear communication are maintained with all colleagues and leaders in the restaurant and other departments
- To develop and administer the departmental Employee Engagement Survey Action Plan
- To critically assess procedures, policies, and methods of operation and alter them where necessary
- To ensure the financial success of the department by monitoring productivities, revenues and costs. To proactively implement appropriate procedures or programs (i.e. Seven habits of highly successful average checks) wherever necessary
- To liaise with the kitchen to ensure that a common vision is shared
- To create and implement all beverage menus within the department as well as work closely with the kitchen on the creation of all food menus
- To liaise with other Food and Beverage departments to ensure that all resources are being equally shared and that the entire division operates as a unified force
- To ensure that all equipment, fixtures, and furniture of the department are kept in the best repair possible and are used in a safe and proper manner
- To participate in the budgeting process of the department by establishing clear and precise priorities for operational and renovation capital expenditures
- To develop and maintain a safety culture within the department and ensure departmental adherence to and awareness of Health and Safety standards
- To ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives
- To achieve or exceed all targeted objectives as it relates to our pillars (JDP, EOS, $$$)
- To perform and update regular social media marketing
- To ensure the successful seasonal transition of the restaurant
- To attend Leadership meetings, daily convention, pre-convention and other meetings as required
- Departmental payroll administration
- Previous department head level experience required
- Must be a highly organized individual with the ability to handle numerous tasks at any one time
- A demonstrated ability to delegate tasks to team members and follow up on same – ensuring results
- Must have strong, proven leadership qualities and management skills
- Participation in Fairmont Fundamentals, Train the Trainer, and Interaction Management an asset
- Working knowledge of Micros, Microsoft applications and Restaurant Manager an asset
- Post Secondary Degree in Hospitality or Food and Beverage Management an asset
27
Restaurant General Manager Resume Examples & Samples
- Manages all areas of the operations during scheduled shifts which includes on the spot decision making, supporting the staff, 100% interaction with the guest, ensuring that the guest needs are our main focus while enforcing standards for personal performance
- Reviews staffing levels and updates hiring needs according to trends, season, and holidays
- Ensures proper staffing levels by recruiting, interviewing and hiring talented team members
- Manages a budget and cost controls to increase revenue and profitability
- Manages local restaurant marketing, sales building, and community involvement
- Monitors purchasing, storage, preparation, cooking, handling, and serving of all food and beverage products to ensure correct recipe, portion, and specification standards
- Organizes and directs training programs within the restaurant
- Maintains spotlessly clean and safe restaurant at all times
- Possesses a strong understanding of all restaurant systems and operations
- 3-5 years restaurant management experience and 2-3 years as a General Manager
- Proven track record in successfully training and developing people
- Desire to lead, coach and mentor
- Ability to multi-task and adapt quickly to shifting priorities
- Proficient in Microsoft Office products
- Excellent organizational skills and detailed oriented
- Self-starter, self-sufficient, and able to work with minimal supervision
28
KFC Restaurant General Manager Resume Examples & Samples
- A natural leader, you want to be captain because you can bring together a winning team. You’re all about creating a great place to work for your team
- We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational and fun. You have a vision for the perfect restaurant, and you know how to get your team to bring it to life
- You set high standards for yourself and for your people
- And, you’re at least 18 years oldwith a valid driver’s license, reliable transportation (not public transportation – you may need to drive to make deposits for the restaurant sometimes) and a true desire to learn and grow
29
Restaurant General Manager Resume Examples & Samples
- Fosters an environment that includes mentoring and development of all personnel and maintains a strong sense of team
- Ensures the proper opening and closing of food service operations
- Ensures that food and supplies are inventoried, ordered, received and stored according to company standards
30
Restaurant General Manager Resume Examples & Samples
- Ability to work a 50+ hour work week. (Includes nights, weekends and some holidays)
- Frequent contact, both inside and outside the restaurant, with the general public, business, and various community organizations in order to develop and improve the restaurant’s public relations
- Communicate with outside purveyors concerning the delivery of quality supplies and repairs to restaurant equipment
- Occasional communication with Home Office personnel concerning public policy and procedures relevant to the restaurant’s operation
- Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will assure the efficient operation of the restaurant in accordance with company policy and the respective state and federal labor laws
- Supervise subordinate staff to assure that customers are treated promptly and courteously; products are of specified quality and quantity; equipment is maintained properly; sanitation standards are complied with, and the restaurant is maintained in a neat and attractive manner
- Utilize all company training tools to provide crew employees with on-the-job training in all aspects of restaurant operation
- Implement and execute appropriate restaurant level financial controls (petty cash, profit and loss statements, daily deposits, WebCEMS, payroll, NOI reports, budget book, EOD reports, etc.) to assure proper accountability of company funds
- Implement appropriate restaurant level financial controls to assure that supplies are ordered as needed; materials received are of good quality and in the proper quantity and that proper accountability for supplies is maintained
- Receive and resolve customer complaints in a tactful manner in order to maintain customer satisfaction
- Appraise performance of subordinates to assure that job performance is appropriately recognized
- Prepare projections of future sales and expenses in order to establish realistic yet challenging profit objectives
- Exercise sound managerial judgment and decision-making pertaining to all employee relations and personnel actions (i.e., timely performance evaluations, grievance handling, disciplinary actions, employee counseling, etc.) in order to develop attitudes of cooperation, enthusiasm and professionalism
- Complete, approve, submit and maintain files on all internal records and reports as required by law and company policy
- Train and develop the capabilities of Assistant Managers and Manager Trainees in the areas of management skills and technical knowledge in order to provide for growth
- Maintain a safe work environment for all employees and customers
31
Restaurant General Manager Resume Examples & Samples
- Monitoring all restaurant operations and conditions to ensure quality of food and customer service
- Communicating with vendors about the delivery of supplies and restaurant equipment repairs
- Implementing and executing appropriate financial controls such as petty cash, profit and loss statements, daily deposits, CEMS, payroll, NOI reports, budget books and EOD reports to ensure that there is proper accountability for funds
- Handling and resolving customer complaints efficiently to ensure a high level of customer satisfaction
- Appraising employee work performance to ensure that they perform at optimal levels
- Conducting timely performance evaluations, handling grievances, taking disciplinary actions and counseling employees to develop enthusiastic, professional and cooperative attitudes
- Completing, approving, submitting and maintaining internal records and reports as required
- Training and developing Crew Members, Assistant Manager and Manager Trainee
- Maintaining a safe environment for all employees and customers
- High school diploma or GED; College degree, a plus
- Minimum 2 years of management experience; food service/restaurant experience, preferred
- Ability to lead and manage one or more Assistant Manager(s) and 25 – 50 hourly crew members
- Excellent employee training and development abilities
- Ability to satisfactorily complete REAP Training Program
- Willingness to submit to and pass a background check and drug screening test
- Ability to lift at least 25 pounds
- Proficiency with POS cash register system, kitchen order screens, ReMACS and Microsoft Office Suite, preferred
32
Restaurant General Manager Resume Examples & Samples
- Provides leadership and guidance to all front and back of the house operations, ensuring excellence in guest service and satisfaction
- Manage shifts which includes: daily decision making, scheduling, and planning while ensuring consistency in the delivery of high quality food and service
- Motivates employees and utilizes leadership skills through ongoing training, development, and follow up
- Inspects establishment and observes workers and guests to ensure compliance with occupational, health, safety standards, and liquor regulations
- Oversee all financial and personnel related administrative duties, and ensuring all is completed accurately, on time, and in accordance with company policies and procedures
33
Assistant Restaurant General Manager Resume Examples & Samples
- Supervises the overall efficiency of dining room and cafe operations/experience through effective supervision
- Supervises, schedules, evaluates, trains, hires, disciplines and develops all restaurant staff, cafe staff, and supervisors
- Maintains effective communication with all staff, residents and guests
- Supervises organization and sanitation of restaurant, kitchen, storage areas and loading dock
- Shows professional knowledge, proficiency and initiative in achieving goals and meeting standards
- College courses in restaurant management, dietetics or nutrition preferred
34
Restaurant General Manager Resume Examples & Samples
- Oversees a staff of approximately 25 associates with the support of a Director of Food & Beverage and 2 supervisors
- Maintains food | beverage standards and a consistent guest experience as documented by Medallia and ability to execute all Omni Hotels facility standards and guidelines
- To ensure a smooth, efficient, and economic operation in Outlets. To specify and purchase supplies, and record all data pertaining to the Outlets
- To maintain a highly motivated and trained staff that continually strives for excellence in service
- Constantly monitor and control all labor cost for Outlet departments, achieving targeted payroll
- To maintain Outlets turnover at an acceptable level
- Close coordination and communication with other internal departments
- Monitor all guest requests to ensure they are met within the prescribed time limits
- Inspect and tour all outlets areas several times daily, ensuring that they are clean, inviting, and project a 4-Diamond/4-Star quality
- Other duties as assigned by Food and Beverage Director
- Be actively engaged with our guests and all hotel associates
- Encourage staff to create unique, personalized WOW moments at every opportunity
- Minimum of 2 years Food & Beverage Management experience, preferably in a luxury 4 diamond hotel. When considering experience, managerial skills, leadership talents, administrative experience and a hospitality professional mindset will be considered
- Candidates must demonstrate a proven track record of successfully managing in an upscale Food & Beverage environment; with strong front of the house experience
- Developed proficiency with forecasting, cost controls and scheduling through related experience
- Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
- Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills
- Computer proficiency; to include Microsoft Office and Windows. Micros POS experience preferred. Experience managing payroll
- Bachelor degree or an Associate Degree (minimum 2 years of higher education)
- The ability to stand and/or walk for long periods of time and lift/push/pull up to 40 lbs
- Must have a TIPS or RASP Certification
35
Restaurant General Manager Resume Examples & Samples
- Direct and control all operations of the assigned facilities. Establish policies, service standards, objectives, and procedures that ensure customer satisfaction and profitability
- Create an appropriate environment reflecting SentryWorld’s dining concepts, including décor, service, cleanliness and orderliness, customer service, food quality, and food preparation
- Keep informed of all customer concerns and complaints and become actively involved in those complaints that require management discretion
- Participate in and oversee inventory functions to identify equipment, supplies, etc. that need to be purchased or maintained
- Promote and direct an energetic team of servers and wait staff in the dining room and bar
- Monitor staff performance to assure quality standards are being maintained
- Responsible for hiring and training staff
- Meet daily with assigned staff to communicate any necessary service information and resolve any service issues
- Instruct and empower staff to resolve complaints in a manner which will be a positive influence for the food and beverage facilities
- Work the dining room during meal times to assure that quality service is provided by staff and to respond to any customer concerns or complaints that may arise
36
Restaurant General Manager Resume Examples & Samples
- Interview, select, train, supervise, counsel and discipline staff for the efficient operation of the food and beverage outlets. Organize and conduct pre-shift and monthly departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignment
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the food and beverage outlets such as receptions
- Maintain house bank
- Knowing the competition and keeping current with industry trends
- Directing and coordinating the activities of all assigned personnel and departmental responsibilities in the food and beverage outlets
- Ensuring the highest quality of food and beverage, and service related to the operations
- Staffing of the food and beverage outlets, meeting departmental responsibilities
- Daily tracking of emails, Q times, post shift, payroll and administrative duties
- Monthly tracking of EYES, abstracts and Market Matrix
- High school diploma required. College degree not required but equal work experience equality
37
Restaurant General Manager Resume Examples & Samples
- Upholding our standards of excellence and hospitality
- Leading your team
- Focusing attention on team development
- Managing the facility
- Leading and developing community relations
- 3-5 years of Restaurant Management experience in a high volume, fast-paced restaurant environment
- Food handler certification, strongly preferred
- Ability to learn and train others on all aspects of the Shack operations
- Ability to drive hospitality and inspire others to do so
- Must exhibit an aptitude for leading, coaching, and driving excellence at every level
- Understanding of financial aspects of business operations
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Professional Career Development
- Discounted Fitness Programs
38
Assistant Restaurant General Manager Resume Examples & Samples
- Trains and conveys brand clarity through menu, wine and beverage knowledge
- Drives, promotes and reinforces a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement and maintaining appropriate staffing levels per business needs. Develops labor budgets to support the business
- Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards and client requirements. Ability to manage these programs independently to company standard
- Delivers on financial goals of the operation with support from the General Manager
- 5-10 years progressive management experience
- Creative problem-solver who brings passion, enthusiasm and fresh ideas
39
Restaurant General Manager One Forty Resume Examples & Samples
- Applicants must hold a valid work authorisation
- Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in One Forty to ensure that established cultural and core standards are met and are directly connected to long-range strategic planning for outlet operation
- The ability to work closely with the Director of Food & Beverage, Executive Chef and Sous Chefs to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments
40
Restaurant General Manager, Banff Resume Examples & Samples
- Overseeing the daily operations
- Coordinate and process the ordering, receiving, storing, preparing and serving of food and related products
- Execute daily menus for specified locations
- Assist in the unit forecast and accounting process and responsible for overall financial planning and strategy
- Designing and implementing staff training initiatives and ensuring that budgeted labour costs are followed
- Creating and promoting strategies to improve service and grow business
- Creating and implementing guest recognition programs to enhance experience and increase visit frequency
- Providing, acting and reporting on proactive strategies to ensure that the cost of goods falls within budgeted parameters
- Identifying and following up on all current and future tasks related to cleaning and general restaurant maintenance
- Appropriately adapting to seasonal changes and creating and managing relevant initiatives
- Ensures communication and resolution of problems and liaisons between departments and outlets
- Ensures compliance with health requirements, Regional Health Department regulations, and Labor Standards regulations as they pertain to the operation
- Oversee labour scheduling, staffing and employee training
- Conduct inventory and records management audits to comply with Aramark and government standards
- Related food service experience, minimum 3 years experience in restaurant management including casual and fine dining with managed volume over $1M annually
- Experience with inventory management, scheduling and motivating staff is essential
- Steadfast daily commitment to customer service - goal is to have an operation delivering a 4 star dining experience
- Squirrel POS experience & Pro Serve Certified
- Extensive experience in managing food and labour cost
- Daily focus on workplace safety
41
Restaurant General Manager Resume Examples & Samples
- Develop guest partnerships and grow the brand and business within the Airport, Concourse, Terminal, and/or Food Court location
- Communicate & train all aspects of SSP company programs, brand programs, and operational standards to management/direct reports and hourly team members
- Work with corporate support team to ensure that the facilitation and installation of equipment meets standards and the needs of our programs
- Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, as well as brand identity and operational standards
- Conduct routine internal quality assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs
- Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to your manager and Regional Vice President/Area Director of Operations on a regular basis
- Drive your team in the areas of new product introductions and promotional programs; be the subject matter expert and institute training that will guide the implementation of these products/programs and provide training accordingly
- Identify potential or existing operational problems across the business and initiate, develop, and implement appropriate solutions and then measure results
- Communicate company policies with your management team/direct reports and hourly team members through written and oral communication in a timely and effective manner
- Perform and demonstrate all operational duties, including production of all products on the brand menu and in accordance with brand and operational standards, with the expectation that management/direct reports and hourly team members will be trained to do the same
- Ability to learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability
- Communicate company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner and in accordance with SSP approved communication methods
- Sets and reviews objectives for all managers/direct reports and hourly team members on a weekly, monthly, and/or yearly basis, to aide in their development as an SSP employee and regularly report those objectives to the Director of Operations/General Manager and/or Regional Vice President/Area Director of Operations
- Ensures annual performance appraisals are completed for all management/direct reports and hourly team members within your area of the business
- Develops productive local Client Relationships (e.g. with Airport Management)
- Drives and monitors effective merchandising of products at all times, ability to create great displays that reflect plan-o-grams and coach direct reports and team members on doing the same, and have good levels of availability of product
- Implements production planning to drive down waste costs (where applicable)
- Qualified candidates must have 7+ years of increasingly responsible restaurant/food service management experience, (direct P&L responsibility); or an equivalent combination of education and experience
- Multi-unit operations and/or franchise operations management highly preferred
- Aptitude to monitor and control labor costs in both dollar and percentage terms
- Three (3) or more year’s proficiency with MS Office Suite applications including MS Word, Excel, and PowerPoint
- Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the corporate level
- Ability to partner with a diverse group of stakeholders
- Ability to conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, employee satisfaction, consumer satisfaction, and marketing effectiveness
- Excellent written and verbal communication, including delivering presentations at public meetings
- Proven ability to work under pressure, exercising good judgment. Ability to handle conflict and resolve uncomfortable situations with clients, customers, peers and direct reports
- Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities
42
Restaurant General Manager, Kimonos Resume Examples & Samples
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Acts as the guest service role model for the restaurants
- Verifies corrective action is taken to continuously improve service results
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return)
43
Restaurant General Manager Resume Examples & Samples
- Ongoing development programs, seminars
- Daily evaluation of restaurant service performance
- Employee discussion and evaluations
44
Restaurant General Manager Resume Examples & Samples
- Strong interpersonal skills and conflict resolution abilities
- Dedication to providing exceptional guest service
- Exceptional team building capability
- Available to work a variety of shifts and weekends
45
Assistant Restaurant General Manager Resume Examples & Samples
- Ability to travel considerable distance across campus
- Ability to work in a fast paced environment
- Employee will be required to work weekends and holidays*
46
Restaurant General Manager Resume Examples & Samples
- 25% of Time Spent
- Manages daily shift operations and ensures compliance with all Food & Beverage policies, standards and procedures
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective
- Lead by example in all areas by becoming the expert in all aspects of the restaurant
- Assist in developing, planning, and executing restaurant promotional activities and events
- Maximize financial performance of the outlet by driving upselling and control of payroll and operating expenses through effective scheduling, budgeting, purchasing decisions as well as inventory and cash control
- Select, train, evaluate, lead, motivate, coach, and discipline all employees in the division to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation
- Create and execute annual Namu marketing and PR plans
- Understand the business goals and regularly appraise and evaluate initiatives
- Set goals around regular programming, key weekly happenings and communicate updates among hotel teams
- Drive footfall towards B&F venue with awareness of revenue goals
- Lead creative input, managing of budgets, all collateral design and production
- Drive partnerships that strengthen B&F offerings and programming
- Manage all social media channel posts (excluding guest complaint management)
- Work with appropriate hotel teams to manage reputation review sites through Revinate (TripAdvisor, Starwood reviews, Facebook)
- Work closely with Marketing Manager
- 20% of Time Spent
- Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel’s All Day Restaurant to ensure that established cultural and core standards are met long-range strategic planning for outlet operation
- Solicits employee feedback and reviews employee satisfaction to identify and address employee problems or concerns
- Ensure to comply with the grooming standard
- Ensure compliance with legislated health and safety requirements within the work place
- Conduct duties in a courteous, safe and efficient manner, in accordance W Dubai policies and procedures, ensuring that the highest level of service and communication is maintained
- 10% of Time Spent
- Assist with the service operation to guests
- Assist in seating of guests
