Banquet Manager Resume Samples

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C Reichel

Carson

Reichel

18402 Littel Lights

Philadelphia

+1 (555) 388 8050

18402 Littel Lights

Philadelphia

Phone

p +1 (555) 388 8050

Experience Experience

San Francisco, CA

Assistant Banquet Manager

San Francisco, CA

Hagenes, Zemlak and Brakus

San Francisco, CA

Assistant Banquet Manager

Manage and develop members of the team through regularly scheduled coaching sessions and unscheduled real time performance feedback
To work very closely with the Banquet Service Manager and to carry out the daily duties which are given by the Banquet Service Manager
Create year-over-year improvement in associate satisfaction scores throughout the department
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Work with management to ensure facilities and employees have necessary tools and equipment to effectively do their jobs
Provide and maintain a safe work environment for employees
Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management in timely fashion

San Francisco, CA

Banquet Manager

San Francisco, CA

Monahan LLC

San Francisco, CA

Banquet Manager

Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals
Supervise the work of banquet management and captains, and observe the performance of hourly service personnel
Perform other duties as assigned which include but are not limited to assisting banquet staff with their job functions during peak periods
Make personal contact with guests and assist them with any requests
Supervise the work and performance of hourly service personnel
Perform other duties as requested by management
Works with Human Resources to attract, retain and develop top talent

present

San Francisco, CA

Franchised Banquet Manager

San Francisco, CA

Armstrong LLC

present

San Francisco, CA

Franchised Banquet Manager

present

Responsible for developing performance standards, procedures and rules used to ensure safe work habits and a safe work environment
Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis
Take immediate action on problems that are encountered in the Banquet Department. Provide disciplinary action when, and if, necessary
With Event Manager, coordinate the greeting of function guests, and the oversight of the function
Staff hiring, supervision, scheduling, training and development
Ensure adequate stock of operating supplies such as glass, china, silver, A/V equipment, etc
Regularly inspect all banquet rooms, and storage areas to ensure that health and safety regulations are met

Education Education

Bachelor’s Degree in Hotel

University of Southern California

Bachelor’s Degree in Hotel

Skills Skills

Strong working knowledge of budgets, forecasting, profit and loss statements
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
Address guest concerns and react quickly and professionally
Ability to access and accurately input information using a moderately complex system when applicable
Ability to think clearly, analyze and resolve problems and exercise good judgment under high pressure or emergency situations
Ability to perform job functions with attention to detail, speed and accuracy
Strong interpersonal skills and attention to detail
Record of success in Conference & Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
Ability to stand and walk for long periods of time while touring food and beverage outlets. Ability to sit and perform tasks in an office atmosphere
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

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All FOH Positions Assistant Banquet Manager Resume Examples & Samples

Providing hospitality and service
ABC card required
Minimum age of 19 years old

Banquet Manager Resume Examples & Samples

Plan, direct and control food and beverage services within this sports & entertainment facility to meet operating and financial goals, client objectives and customer needs
Oversee set up, execution and breakdown of high volume events
Managerial responsibility for hourly associates within the department
Complete weekly schedules and daily work assignments
Work within established budgets to meet P&L, labor and other forecasted goals
1-3 years of hospitality management experience in a high volume banquet, catering or other upscale food and beverage environment

Banquet Manager Resume Examples & Samples

Oversee all assigned catering events, both on and off site
Supervise staff to ensure they are following the standards set by USC Hospitality and the Health Department. Assign duties to staff on a daily and weekly basis using opening and closing checklists and/or weekly side work. Provide all staff with day-to-day goals and expectations. Train, guide, coach, and counsel employees. Conduct weekly meetings with staff members to discuss issues and concerns
Facilitate the flow of information within the unit between sales, culinary, operations, and the hourly staff. Project supply needs for events of the day
Assign tasks and timelines for each event. Meet with A/V to go over event details. Meet with kitchen and go over any special needs and timeline. Work directly with the kitchen staff to ensure food and beverage is timely and correct
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visitbenefits.usc.edu

Banquet Manager Resume Examples & Samples

Effectively monitors the daily operations of the Food & Beverage Banquet Department
Reviews all Banquet Event Orders to determine staffing levels, location set-up, related supplies and decorating material
Responsible for implementing and maintaining excellent service to achieve guest satisfation
Bachelor's degree (BA)
2 years related experience and/or training
Experience managing personnel
Knowledge of Jonas Software application is preferred

Banquet Manager Resume Examples & Samples

Work collaboratively and professionally with the executive chef and culinary team, conference services team, sales team and other lodging departments to deliver a guest experience that exceeds expectations
Responsible for guest satisfaction, upholding and improving upon standards, and financial performance of the banquet departments at the Village at Breckenridge and Mountain Thunder Lodge
Responsible for scheduling, hiring, and discipline of all food and beverage/banquet, front of house staff
Responsible for payroll execution to ensure front of house team members are paid accurately and timely
Ensure facilities and employees have necessary tools and equipment to effectively do their jobs
Financial Responsibility: develop, implement, and manage controls for labor, cost of sales, and operational expenses to meet or improve upon budgeted margins while maintaining quality standards. Participate in forecasting and budgeting. Review, analyze, and explain profit & loss statements. Perform billing in a timely & accurate manner
Human Resource Responsibility: hire, train, develop, appraise, separate and discipline front of house staff, following company procedures. Post available jobs. Define performance requirements and develop action plans for achievement of goals. Hold monthly staff meetings and training for the proper techniques and etiquette. Monitor staff performance through coaching, counseling, and progressive discipline. Define performance standards
Maintain, at all times, a professional and approachable demeanor with all internal and external guests
Complete a timely and accurate monthly inventory on all alcohol items
Be knowledgeable of and adhere to all applicable federal, state, local and corporate safety and health regulations/ standards
Ensure all F&B standards are upheld while providing an extraordinary experience on a daily basis for the guests and employees of our properties
Work as a member of the property leadership team and in a manner that prioritizes the success of the overall lodging property first and foremost
High School Diploma or equivalent – required
Minimum 6 years Food and beverage experience - required
Minimum 2 years supervisory experience - required
TIPS certification required within 30 days of employment, ServSafe certification within 3 months

Assistant Banquet Manager Resume Examples & Samples

Work collaboratively and professionally with the culinary team, conference service team, and other lodging departments to deliver a guest experience that exceeds expectations
Assist in scheduling, hiring, and discipline of all food and beverage/banquet, front of house staff
Monitor staff performance through coaching, counseling, and progressive discipline. Develop team members to anticipate guest needs
Inspect the set-up of function rooms to include proper placement of linens, silver, china, and glassware according to banquet event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up
Ensure timely execution of events, quality service, and adherence to all applicable federal, state, and local safety/health regulations and corporate standards
Inspect meeting rooms, post-event, to ensure proper clean-up of function room and breakdown and storage of equipment
Perform billing in a timely and accurate manner via computerized and manual systems in order to generate a guest check
Assist in the process of payroll which includes calculating number of hours worked and gratuity distribution every two weeks
Orders supplies and linens for functions from Purchasing
Attends meetings such as BEO, F&B, P&L, and menu meetings
Assists servers, bartenders and captains with the execution of events as needed
Continually train banquet team on execution of presentation and service brand standards as defined by the company
Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions
Ordering and inventory control of food and beverage supplies as applicable
Work with management to ensure facilities and employees have necessary tools and equipment to effectively do their jobs
Provide and maintain a safe work environment for employees
Other duties as deemed appropriate
2 years of Banquet Experience -required
1 Year of Supervising Experience -required
People Soft, ePro experience, Stratton Warren computer systems -preferred

Banquet Manager Resume Examples & Samples

This is a Seasonal Salaried Position** This position will be completed around the end of October
Supports, maintains and participates in company goals, philosophies and programs
Organize, write and post hourly staff schedules
Responsible for purchase/maintenance of equipment for efficient daily operation

Banquet Manager Resume Examples & Samples

Detail private catering events
Execute non-game day private catering events
2+ years fine dining food and beverage or high end catering sales/operations experience; experience working with high end customers; strong computer and organizational skills

Banquet Manager Resume Examples & Samples

Oversees the service of the functions assigned by the Director of Director of Food & Beverage to ensure the success of the function and staff adherence to all service rules
Closes all banquet checks following the function
Monitors side jobs of servers daily
Oversees proper clean up, handling and storage of all props, specialty china, and specialty linen
Checks function rooms for maintenance issues and reports to Engineering Department
Assists Director of Director of Food & Beverage in the annual evaluation of banquet servers
At least 2 years’ experience in a banquet management position within a similar size, luxury brand hotel
Ability to motivate and manage others
Follow verbal and written instructions, ability to communicate with supervisors and co-workers
Ability to work over 8 hours when business demands are high, flexible hours
Ability to be a clear thinker remains calm and resolves problems using sound judgment
Ability to be a team player
Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall appearance
Excellent organizational and communication skills
Must be conscious of culture differences

Banquet Manager Resume Examples & Samples

Oversee the management of banquets operations
Manage staff within the hotel’s organization structure and human resource and hotel policies
Communicate regularly with food and beverage staff and conduct effective staff briefings
Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals
Establish systems which monitor the achievement of departmental goals

Banquet Manager Resume Examples & Samples

High School or college degree preferred
1-2 years food and beverage serving and/or related food and beverage experience in a high volume upscale resort
Food and beverage knowledge
Oversee the banquet operations and ensure guests are provided with a level of service in keeping with Four Seasons standards
Schedule staff and complete payroll records in accordance with budgeted guidelines
Oversee the maintenance of the banquet department
Apply and make sure the banquet team is applying the Four Seasons Standards of quality
Interview and select job applicants as well as supervise, discipline and give performance evaluations for the banquet employees

Franchised Banquet Manager Resume Examples & Samples

Guest Satisfaction – Manage banquet services in compliance with policies, procedures, standards and regulations. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relations skills. Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate
Human Resources – In conjunction with the Human Resources department, recruit, hire, train, coach, counsel, resolve conflicts, discipline and terminate staff as appropriate through fair treatment and in compliance with Company policies and procedures. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Administer and ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen. Prepare and conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community
Sales/Profitability – Contribute to and recommend budget, capital expenditures, inventory controls, asset· protection, sales and business plans, and short/long term planning. Manage within approved plans and objectives. If necessary, develop action steps to correct any expense problems. In conjunction with Sales, sell and upsell hotel services to meet/exceed sales and financial objectives. Manage and organize banquet event orders including staff, room/station assignments, décor, equipment, and supplies. Schedule and deliver quality service with accurate guest charges. Review and monitor internal control procedures. Report, investigate and resolve violations to policies, procedures and regulations. Review vendors, products and bills to ensure procurement of top quality products at minimum prices. Submit recommendations to senior management on internal controls, policies and procedures improvements
Life Safety/Risk Management –Assist the Banquet Manager and General Manager with hotel life safety including beverage control procedures and liquor law compliance. Manage and promote an accident prevention program to minimize liabilities and related expenses. Manage staff compliance with appropriate sanitary, safety, security and emergency policies, procedures, standards and regulations. Ensure staff is proficient in and compliant with sanitary, safety, security and emergency procedures. Notify senior management of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Recommend additional safeguards as appropriate. Practice safe work habits
Asset Management -Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cash handling procedures and credit card transactions. Ensure adequate controls are installed and maintained for the protection of the hotel’s financial assets against loss or misappropriation. Manage china, glassware, silverware, and linen inventories as appropriate. Ensure cleanliness and preventative maintenance programs are in place to protect assets and maintenance problems are promptly reported to Engineering through proper channels. Submit recommendations for changes and improvements to senior management. Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked. Ensure associates are properly trained in the use and maintenance of Company assets
Leadership –Effectively and efficiently manage the staff, day-to-day operations and services. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality. Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist senior management in positioning the hotel as a market leader. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with brand standards and local, state and national regulations. Ensure optimal levels of quality service and hospitality are provided to guests. Maintain effective and useful business relationships with preferred hotel vendors, as appropriate. Regular and timely attendance with high standards of personal behavior, appearance and grooming including wearing the proper nametag when working
Communication –Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regular meetings with staff to provide organizational information and educate associates on changes and activities. Communicate banquet activities and plans with peers and superiors to obtain appropriate consultation, guidance and approval
Administration –Compile and analyze various corporate reports and property reports to provide management with accurate information and to comply with corporate policies and procedures as well as government laws and regulations. Complete all required and requested reporting in a timely and accurate manner. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. As requested, assist with the preparation of the annual hotel budget and forecasts

Banquet Manager Resume Examples & Samples

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Supervise clean-up of function room and proper breakdown and storage of equipment
Enter billing information into point of sale/automated sales system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution

Banquet Manager Resume Examples & Samples

Supervise the set-up of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory and set up
Supervise clean-up and proper break down of function room
3-5 years banquet experience in a full service hotel establishment
3-5 years in managerial/leadership role

Assistant Banquet Manager Resume Examples & Samples

Oversee the banquet operation
Recruitment, mentorship and development of 4 Maître Ds and over 100 colleagues
Build and promote positive relationships with all teams in the Hotel, to ensure we are working toward an amazing guest experience
Participate in meetings with the Director and Assistant Director of Food and Beverage, Director of Conference Services and Catering, Executive Chef and Sous-Chefs, Chief Steward and other Outlet Managers
Comment on Forecast and Profit and Loss analysis
Ensure attendance at pre-conference meetings and develop strong relations with on-site clients ensuring every need is anticipated
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies required
Direct operations in a 78 000 square feet Banquet space
Lead catering events off property
Participate and guide departmental monthly meetings
Oversee and lead one on ones and performance management discussions
Ensure process efficiencies
Consistently offer professional, engaging and friendly service to new and returning guests
Maintain the strictest confidentiality at all times on all matters pertaining to management, staff and any associated food and beverage matters
Be the driving force that leads the Banquet team from setup and execution to tear down of events
Strategize to exceed guest satisfaction results, thrive to grow our colleague engagement and surpass our financial goals during day to day tasks
Convey passion and enthusiasm to the Guests and our Banquet Team
Ability to multitask, maintain focus and calm when presented with stressful situations
Deliver clear and concise instructions to the Banquet team and effectively delegate tasks
Coordinate with the Conference Services Team and Culinary to ensure timelines are met and dietary needs are covered
Show flexibility and demonstrate great problem solving skills
Be a creative voice of the Banquet Team by communicating constantly to the leaders and colleagues by using different tools to get the message across to everyone
Must have strong leadership while dealing with others in a respectful and professional manner
Take time on a daily basis to have formal and informal conversations with the leaders and colleagues on the team
Act as someone that embraces change and understands it as a reality and necessity to make our hotel grow and compete within the market
Actively look both inside and outside the industry for trends and best practices
Breath, live and grow through our Fairmont Values of respect, integrity, teamwork, accountability and excellence
Support all Fairmont Hotel and Resort initiatives
Perform other duties as directed by the Director of Banquets, Director of Food and Beverage or Hotel Management
2 years of experience in F&B Leadership, minimum 1 year in a banquet setting
Post secondary degree in Hospitality or Food and Beverage Management an Asset
Have an excellent command of and able to communicate verbally and written English
Previous serving experience in different types of Outlets
Strong, engaging personality with proven Leadership qualities
Working knowledge of Micros, Opera, Property Manager, ADACO, Microsoft, Profile Plus, Netview Point Outlook, Microsoft Word and Excel- all regarded as helpful assets
The ability to delegate tasks to team members and facilitate their completion
Must have strong, proven leadership qualities and management skills including effective staff scheduling
Posses the ability to motivate long term leaders and colleagues

Assistant Banquet Manager Resume Examples & Samples

Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
Train Colleagues and supervisors in the absence of a trainer
Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity guidelines
Previous leadership experience in Food & Beverage required
Must be able to adhere to the State of Hawaii food handling safety standards

Assistant Banquet Manager Resume Examples & Samples

Assures that standards of quality and procedures established for Banquet are understood and implemented
Insure that, high standards of professional conduct and ethics are adhered to by yourself and your staff in dealing with colleagues, employees, customers, vendors, contractors and the community in which the hotel is located
Performs other duties assignment

Banquet Manager Resume Examples & Samples

Execution of Convention/Catering Functions, ensuring that all events operate at peak efficiency and professionalism within the established fiscal guideline
Oversee all aspects of BEO set up, execution and breakdown for Convention, Catering, Banquet functions
Actively participate in budget planning and cost control
Ensure quality of product and service conducive to excellent and consistent quality presentation of food, beverage and service
Communicates effectively with the Sales Manager, Sales Associates, Housemen, A/V Staff, Service Staff, Convention/Catering Manager, all levels of Team Members within the department, other departments, and Corporate Office staff as appropriate
Conducts meetings with departmental staff on a regular basis to ensure thorough and timely information flow
Assists in thedevelopment, implementation and enforcement of all rules, policies
Responsible for regulation and overseeing the safe work practices of all Food & Beverage Team Members
Hire, train, evaluate, counsel, and oversee the supervision of all Team Members within the department
Supervise purchasing of Food and Beverage products and inventory controls
At least five (3) years varied Food and Beverage progressive management experience, with strong convention/catering background
Extensive knowledge of culinary, banquets, bar and restaurant operations
Menu planning, food, liquor and labor costing, budget, P/L statements
Exceptional leadership and communications skills
Exceptional knowledge of food preparation and menu engineering
Exceptional knowledge of serving skills at all levels
Extensive wine, beer and spirits knowledge
Superior computer skills
Thorough knowledge of budgeting, fiscal planning, and Food and Beverage cost control

Banquet Manager Resume Examples & Samples

Builds commitment and inspires people to do the best job possible
As a leader, communicates a clear vision of Sofitel Culture, values, standards and objectives through your own attitude, approach and behaviour
Encourages and rewards behaviors consistent with our culture, standards and objectives
As a developer identifies Ambassadors development needs, ensures appropriate follow up
Enhances individual performance, effective coaching, counseling or appropriate delegation
Listens and takes into account all pertinent information
Leads team to maximize productivity, without over stretching Ambassadors current ability to meet the job demand

Banquet Manager Resume Examples & Samples

Organizes the departments’ events as per the monthly / annual forecast / plan whilst observing low and high demand periods
Has a hand on approach to organize the daily Banquet’s events as per the operational forecast
Ensures the timely set up of all Banquets’ venues according to the service settings and as outlined in the function sheets
Conducts daily routine checks to ensure that all mise en place is done according to the stipulated service requirements
Handles the timely set up of all venues according to the service settings and as outlined in the function sheets
Enforces control procedures for all outgoing and returning operating equipment
Frequently tours all Banquets’ facilities, back and front of the house enforcing the highest possible cleanliness and maintenance standards
Organises the F&B point of sale under his/her responsibility
Ensures guest satisfaction and high standards of service for customers
Manages and motivates the team to develop the sales and the quality of the services
Helps increase the restaurant's and bar's revenue through his/her sales actions"

Banquet Manager Resume Examples & Samples

Ensure the smooth daily operation of the banquet department as well as all banquet bar services
Responsible for daily operation by managing on the floor
Coordinates the selection, training and development of all banquet staff to ensure hotel standards are maintained
Schedules and supervises all banquet bartenders within the budgeted guidelines
Organizes and coordinates function room set-ups and food and beverage services
Conducts frequent inspections of banquet facilities and equipment, reporting any deficiencies to maintenance
Maintain a liaison with convener and coordinator before, during and after all services to ensure all needs are exceeded through a minimum hourly contract
Maintain and ensure that all function information is kept up to date with respect to all changes and/or revisions
Participate in daily communication meetings (scoop) with catering, stewarding and banquet Chef
Ensure high level of departmental morale through coaching, chairing of monthly departmental communication meetings, and leading by example in strong relationships
Work closely and communicate effectively with all coordinators of convention and catering events
Clients advocate in all areas to ensure outstanding guest experiences
Ensures every aspect of meeting planners experience is outstanding (ie. Setup, lighting, meal service, problem resolution, timing, cleanliness)
Follow up on any clients concerns that arise during a program
Work closely with food and beverage outlet managers to ensure all concerned are aware of additional program needs
Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods
Communicate guest satisfaction and concerns that arise in respect to food product
Ensure that any special requests by the convener are communicated and that Royal Service or appropriate maintenance departments are notified of any meeting/banquet room deficiencies, including service areas
Billing of convention items is documented and correct
Ensure that equipment needs are adequately maintained and inventories kept
Minimum 3 years experience as a Banquet Supervisor in a medium to large size luxury hotel required
Excellent interpersonal and communication skills, both written and verbal
Post secondary education in Hotel and Restaurant Management
Previous union experience

Banquet Manager Resume Examples & Samples

Minimum of 2 years’ experience on a supervisor role
Maintaining the high ClubCorp service standards as outlined in the STAR training program
Know member’s names and greet them promptly as such, in a pleasant manner making them feel at home
Follow all service department, club and corporate guidelines and policies as instructed by the Director of Food & Beverage and manuals
A friendly disposition and good attitude, which is crucial for member retention and overall teamwork
Excellent communication skills, and clear articulate speech. Ability to follow instructions well
Must have a flexible schedule. Professional appearance and a mature attitude
Maintains a positive attitude at all times in front of Members, Guests and Employee Partners
Possess PRIDE in work, be a professional representative of the Club at all times
Ensures that all charges are billed correctly and forwarded to the Service Captain’s office
Assures correct appearance, cleanliness and safety of dining room areas
Directs pre-meal meetings with Servers, relays information and policy changes and briefs personnel

Banquet Manager Resume Examples & Samples

Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
Ability to ensure the highest standards of quality by developing and enforcing standard drink recipes and training procedures
Accountable for budgetary costs to include beverage cost, labor cost and controllable expenses
Scheduling of hourly personnel
Responsible for hiring and training through hands on job training. Demonstrating professional Banquet techniques and methods as well as projecting a professional attitude and manner at all times
Adheres to all Human Resources policies & procedures, completes appropriate paperwork in a timely manner
Ensure proper execution and quality control of banquet events
Schedule and conduct daily department pre-shifts and department meetings bi-monthly
Establish employee goals and conduct employee performance reviews
Maintains a safe, sanitary and organized work environment
Complete beverage menu knowledge

Assistant Banquet Manager Resume Examples & Samples

One to two years previous experience as an assistant manager with Banquets or a Food & Beverage outlet
Complimentary stays at Four Seasons worldwide (subject to availability)
Complimentary dry cleaning of employee uniforms

Banquet Manager Resume Examples & Samples

Responsible for successful operation of banquet functions
Exhibits high standards of accountability and responsibility
Suggests or develops new methods for improving service or product quality
Review customer feedback and make recommendations for improvement
Ensure service team members are properly effective and well trained and correct any deviation through on-the-job guidance
Responsible for operations of banquet setup and back of the house banquet operations
Assures that standards of quality and procedures established for the Banquet Department are understood and implemented in all events
Support the Banquet Department in ensuring that professional development opportunities are made available to members of the Banquet team whether in the form of “cross training,” “special courses” advancement and promotion, or in some other form
Coordinates on a day to day basis with other Banquet leadership the smooth running of the operation, to include: pre-shift meetings, side work assignments, table assignments and clean up responsibilities
Ensure that high standards of professional conduct and ethics are adhered to by yourself, your team members, customers, vendors, contractors and the community in which the hotel is located
Ensure that all fiduciary, financial matters and transactions in the department are handled in a manner consistent with relevant standards and procedures as established by the company, the hotel, the Financial Controller’s Office
On a day to day basis insure that all facilities, equipment, furnishing, service ware, physical inventories and any other physical assets within the Banquet Department are properly accounted for, used, secured and maintained
Assure that the safety, sanitation and security program within the department is understood and followed by each member to protect the hotel, the company and the customers
Ensure that all policies and standards of the other departments, (personnel, accounting, engineering, etc.) which affect Banquets are implemented, understood, communicated within the department and adhered to by all Banquet personnel
Perform other duties assigned by his/her supervisor
Previous Banquet supervisory experience preferred

Franchised Banquet Manager Resume Examples & Samples

Making sure all functions begin on time
Cordially and personally introducing himself/herself to the guests or at least the contact person for every function
Openly communicating with the kitchen staff as far as special requests, cover counts, etc
Extending all billing and present to the guest for signature
Circulating at least once through each banquet to cordially greet some guests
Organize and oversee the physical set up of all banquet activities as indicated on the BEO. Pay particular attention to any special requests
Responsible for the complete sanitation of all banquet rooms, service areas and storage areas
Train and supervise all employees in the Banquet Department to perform their job duties to the best of their abilities. Provide employees with the tools they need to perform their jobs
Take immediate action on problems that are encountered in the Banquet Department. Provide disciplinary action when, and if, necessary
Ensure adequate stock of operating supplies such as glass, china, silver, A/V equipment, etc
Responsible for ensuring the maintenance and proper handling of all banquet equipment. Secure all banquet areas
Ensure that audio visual is available or ordered if needed for a function, paying particular attention to any special requests
Ensure all paperwork needed for the correct assessment of monies spent daily and product control (i.e., daily payroll, billings from the functions, etc.) be finished correctly and turned in to the Accounting Department and other departments
Understand and refer to the applicable Franchise or Management Company Standard Operating Procedures
Responsible for developing performance standards, procedures and rules used to ensure safe work habits and a safe work environment
Assist other department managers as needed

Assistant Banquet Manager Resume Examples & Samples

Work closely with the Conference Planning and Catering Managers to coordinate and plan all events. Maintain a high degree of service and foresight to ensure successful meetings, weddings, and events
Ensure attendance all meetings as required, including pre-cons, department head, etc
Ability to think clearly in an active work environment

Assistant Banquet Manager Resume Examples & Samples

To oversee the complete service of food functions taking place in the banquet areas
To be punctual, efficient and above all, courteous. Assumes at all times, a pleasing and helpful attitude towards all guests and fellow employees
To strive to give excellent service. To watch for arriving guests, making a point to greet them in a friendly manner. To always relay customers' comments or instructions regardless of how small they may seem to the Banquet Service Manager
To check and assure that no equipment is used for any purpose for which it is not intended either by house rule or custom
To inform the team member of the menus of each function as well as specific setup required and make sure that they are performed as prescribed
To implement last minute changes as dictated by the Banquet Service Manager
To setup and coordinate all the details for each individual function as prescribed and outlined by the Banquet Service Manager
To ensure that the function rooms are properly prepared at least one hour before the required time and that all team members are ready
To control the setup and dismantling of all banquet rooms
To supervise the tidiness and cleanliness of the banquet storerooms and all the function rooms
To work very closely with the Banquet Service Manager and to carry out the daily duties which are given by the Banquet Service Manager
To hold regular meetings with banquet team member to discuss various aspects of service and complaints
To check weekly function forecasts with Banquet office and to prepare staffing and equipment required
To draw floor plans and table arrangement for functions according to the event order
To carry out any other duties as and when required by Banquet Service Manager
To have knowledge of all types of function setup
Previous experience in organizing banquet service in a range of outlets

Assistant Banquet Manager Resume Examples & Samples

Hospitality Diploma / Degree Preferred, but not required
2 years F&B experience in a luxury environment
Smart Serve Certificate
Ability to lift, pull, and push a moderate weight (about 50 pounds)

Banquet Manager Resume Examples & Samples

Ensure that appropriate sanitation, organization, and safety standards are met through the use of checklists, hands-on supervision, and follow-up
Attending weekly catering operational meeting
Able to Multi-task and function under high pressure situations

Banquet Manager Resume Examples & Samples

Lead the day to day operation of the Outlet, ensuring all service standards are followed
Produce and implement creative promotional programs within the F&B outlet with the goal of increasing revenue
Conduct daily and weekly outlet team meetings
Ensure the Outlet achieves its financial and operational targets
Adhere to the annual budget and administer it in a fiscally responsible manner
Monitor food, beverage, labour and operating expenses throughout the Outlet

Assistant Banquet Manager Resume Examples & Samples

At least 2-3 years of related experience
Should posses GCE “O” Levels or NTC 2/3 certificate
Good spoken and written English
Good listening and communication skills
Possess a friendly and attentive personality

Banquet Manager Resume Examples & Samples

Maintain a strong client relationship and ensure that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the planner and attendees
Work with other Food and Beverage managers and keep them informed of Food and Beverage issues as they arise
Coordinate and monitor all phases of Loss Prevention in the banquet operation
Coordinate all banquet related Food and Beverage requirements with the appropriate departments
Maintain up to date details on banquet functions and communicate to supervisors
Conduct ongoing training of employees to maintain standards of service
Make personal contact with guests and assist them with any requests
Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature
Requisite liquor, etc. for banquet bars
Ensure safety, sanitation, and cleanliness of service areas
Maintain sold and open communications with all hotel operating departments
Bachelor’s degree required. High School Diploma or equivalent required
One to two years of Food and Beverage service background and prior hospitality experience required
Knowledge of Food and Beverage preparation techniques, health department rules and regulations, liquor laws and regulations
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

Banquet Manager Resume Examples & Samples

Managing Staff of over 30
Overseeing Banquets
Overseeing Restaurant
General Education Degree
Hospitality degree or training a plus
3 Years of similar job experience
Reliable, hard working, positive attitude

Banquet Manager Resume Examples & Samples

Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget
Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services
Interact with outside contacts such as guests, vendors, regulatory agencies and other contacts as needed
Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction
Review guest check with client after function and obtain signature
Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout
Meet with Kitchen Staff to review scheduled groups' menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs
Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment
Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs
May handle incoming/outgoing boxes and exhibit materials
Perform other duties as assigned which include but are not limited to assisting banquet staff with their job functions during peak periods

Franchised Assistant Banquet Manager Resume Examples & Samples

Adhere to all regulations governing the service of alcohol, that are appropriate to the position and all other government codes and regulations
Anticipate and tend to all guest needs
Brief all employees as a team leader
Check all function rooms to ensure they are ready, with all equipment in good working order
Communicate regularly with Captains, Manager, Executive Chef and sales department to discuss upcoming events, menu needs and guest requests
Consistently observe to ensure all operations run smoothly
Greet the contact persons and ensure all needs and expectations are met
Maintain a good relationship with all service suppliers and vendors
Promote and maintain exceptional customer service standards
Reinforce a high standard of sanitation and cleanliness, and food safety standards
Work with Director of Catering to perform month-end duties, including inventory
Learn facility layout, audio/visual equipment standards, and set-up layouts
Train, evaluate, praise and discipline employees
Must be available to work weekends, holidays, and some evenings, with the main focus being on morning events and hotel breakfast
Serve-Safe certificate
Experience in a similar work environment
General knowledge of banquet and conference procedures and the hospitality industry
Multi-tasks efficiently
Prioritizes and works efficiently with limited supervision
Professional attitude and expectations
Recognizes and resolves problems quickly and efficiently
Basic computer skills (email, Microsoft Word)
Works well in a team environment
Works with the public in a calm, courteous, friendly and professional manner
Must be bilingual
Must have 3 years of relevant Food & Beverage experience, minimum 1 year in a supervisory role
Able to handle a fast-paced environment that is often demanding

Assistant Banquet Manager Resume Examples & Samples

Select, train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; daily activities and planning for outlet operation
Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements as needed
Ability to work with written and spoken English is preferred
College degree preferably specializing in hotel/restaurant management or equivalent experience
The ability to remain calm under pressure is essential

Banquet Manager Resume Examples & Samples

Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Ability to set realistic goals and standards

Banquet Manager Resume Examples & Samples

To actively sell and provide banquet product ensuring that space is utilized to its best advantage and to maximize departmental profit
Ensure the smooth running of the banquet service, setting performance standards for guest services
Responsible for all Banquet service related employees

Assistant Banquet Manager Resume Examples & Samples

Promote & reinforce the consistent delivery of Rosewood culture and luxury service standards among all associates
Demonstrate and enforce established Company policies and procedures and comply with health & safety legislation, as well as all departmental rules and regulations
Play a key supporting role in the effective performance management of associates including, however not limited to ongoing coaching & training, the performance appraisal process, and progressive disciplinary process
Lead the way in ensuring associates offer unforgettable event operations experiences
Act as a liaison with your guests and associates in matters that require immediate concern resolution
Play a supporting role in key administrative affairs (i.e. scheduling, payroll, monthly inventory, composition of purchase orders, etc.)
Assist in facilitating regularly-scheduled daily briefings and monthly department operational meetings
Manage projects and any other reasonable duties as required by the Banquet Manager
Perform additional duties, as assigned
Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment
Fluency in English, both verbal and written
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity
Demonstrated ability to excel in a team environment
Proficiency in Microsoft Office software, as well as Delphi & MICROS POS systems

Franchised Banquet Manager Resume Examples & Samples

Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards
Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player
Knowledge of the appropriate table settings and serviceware. Knowledge of all applicable federal, state and local health and safety regulations
Must have the ability to communicate in English

Banquet Manager Resume Examples & Samples

Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation
Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience
The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Director of Catering to design an effective menu and wine list while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments

Banquet Manager Resume Examples & Samples

Responsible for proactively reviewing staffing and equipment needs
Full Time Management Position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule
Hotel experience and a thorough understanding of all levels of banquet service

Assistant Restaurant & Banquet Manager Resume Examples & Samples

Achieve maximum profitability and over-all success by controlling costs and quality of service
Participation and input towards F & B Marketing activities
Control of Banquet china, cutlery, glassware, linen and equipment
Completion of function delivery sheets in an accurate and timely fashion
Help in preparation of forecast and actual budget function sheets
Completion of forecast and actual budget function sheets, Function Summary Sheets and weekly payroll input
Completion of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service
To supervise and co-ordinate daily operation of meeting/banquet set-ups and service
Completion of Banquet Bar Requisitions
Maintaining the Hotel Bar control policies and completion of necessary forms
Following of proper purchasing and requisitioning procedures
Maintain records for inventory, labour cost, food cost etc
Follow-up each function by completing a Function Critique and submit to the Sales & Food and Beverage Manager
Attendance and participation of weekly F & B meeting and Department Head meeting
Supervision of weekly schedules. Schedule staff as necessary to ensure adequate and consistent levels of service
Supervision of Banquet Bar Requisitions.16.Responsible for Hotel Bar control policies and completion of necessary forms
Consistent check of Banquet Food and Beverage quality, Banquet services and Plate presentation

Banquet Manager Resume Examples & Samples

Propose ideas to build the range and quality of Conference & Banqueting operations
Record of success in Conference & Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
Conference & Banqueting Operations experience in a managerial position in hotel/Events Centre

Assistant Banquet Manager Resume Examples & Samples

Select,train,evaluate,lead,motivate,coach, and discpline all employees,and supervisors in the Hotel's banquet Department to ensure that established cultural and core standards are met; daily activities and planning for outlet operation
Coordinate set-up requirements for hotel and off-site functions according to banquet event order, communicate directly with group contacts. Catering Managers, and Conference Services mangers to ensure that all details of the function are carried out , ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control
Observe physical conditions of facilities and equipment in the banquet area and make recommendations for corrections

Banquet Manager FS Resume Examples & Samples

Assists guest in organizing functions within hotel ability
Consistently uses banquet process and follows brand standards
Schedules staff to provide coverage for banquet events

Assistant Restaurant & Banquet Manager Resume Examples & Samples

Implement and enforces safety regulations and house rules
Establish control procedures in all operation aspects in accordance with hotel’s policy
Directs and controls all subordinate Food and Beverage staffs to ensure that all day to day operational matters are handled on time and guest expectations are met
Provides guidance and assistance to all outlet managers helping them in the execution of their responsibilities and helping them to set their own goals and objectives
Oversees the service standards of all outlets ensuring that they conform to the requisite standards and meet or exceed customer expectations
Oversees the quality, consistency, and presentation in Banquet, banquet Sales, outside catering and Chinese outlets to ensure that they conform to the requisite standards and meet or exceed customer expectations
Assists in the preparation of the hotel’s annual budget, monitor and control the performance of the individual outlet
Responsible for implementing the policies and procedures in operation the food and beverage outlets
Assists in monitoring and controlling the hotel’s operating equipment inventory and participates in inventory taking
Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary
Monitor and control the financial objective of the outlets, including GOP
Assists in the maintenance of efficient administration preparing and submitting reports on times as directed
Acts as liaison between the Director of Food & Beverage and the Outlet Managers, appraising him to the situation and updating him/her on issues of importance
Confers with the Director Of Food & Beverage in developing F&B budget, action plan and promotional activities of the department; stimulates sales and profit, controls operating expenses
Provides information regarding client satisfaction and activities of competition
Participates in menu planning and pricing with Director Of Food & Beverage and Executive Chef
Develops wine and beverage lists with Beverage Manager; Authorizes Beverage requisitions
Assist Director Of Food & Beverage in developing, controlling and analyzing daily operation base on specific monthly reports, outlet log book, budgetary forecast, operating expenses and any other reports
Oversee stock levels in stores for operation and month-end inventories
Use all resources, labor, material and equipment effectively
Establish short and long term plans and goals
Complete weekly inspection on overall outlet’s appearance, the maintenance of all fixtures, fittings and operating equipment
Oversees the Banquet Sales and inspection follow up
Establish par stock of operating supplies to ensure the smooth operation of the department
Assist the Director Of Food & Beverage by participating in the preparation of the food and beverage promotion plan and execute specific promotional activities as directed

Assistant Banquet Manager Resume Examples & Samples

Recruitment, mentorship and development of 4 Maitre Ds and over 100 colleagues
Minimum 2 years experience in Food and Beverage Management including minimum 1 year in a banquet setting preferably in a full service four (4) or five (5) diamond property
Results oriented with the ability to be flexible, work well under pressure and be accountable to make sound thoughtful business decisions
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination
Must be computer literate with working knowledge of Excel, MS Word, Powerpoint, Access and Windows programs
Proven track record of strong financial and cost control knowledge and applications are required
Excellent interpersonal skills, with strong written and verbal communication abilities

Banquet Manager Resume Examples & Samples

Two or more years of F&B supervisor or management experience required
Experience in a luxury property strongly preferred
Must be 21 years of age or older

Assistant Banquet Manager Resume Examples & Samples

Adhere to Opening & Closing checklists
Handle guest concerns from beginning to end
Train Colleagues in the absence of a trainer
Support all 4 business pillars (Colleague, Guest, Brand, Owner)
Review all banquet event orders to ensure proper set-ups are in place and correct
Organize ship & receive the client’s package
Perform regular service and procedural audits
Follow-up on all accident Reports
Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management in timely fashion
Develop interdepartmental relationship and use influence to achieve departmental goals
Maintain consistent floor presence
Actively participate in Colleagues Engagement survey action planning and ensuring the department is set for success

Banquet Manager Resume Examples & Samples

Check dining room, service, and kitchen areas to ensure safety, sanitation, cleanliness, proper set up, and sufficient supplies and equipment
Work with other F&B supervisors and keep them informed of F&B issues as they arise
Ensure preparation of required reports, including (but not limited to) payroll, revenue, employee Schedules, quarterly actions plans
Understand and be able to prepare payroll
Select, train, supervise, and schedule Banquet staff in accordance with business needs, productivity and service standards
Supervise the work and performance of hourly service personnel
Holds periodic meetings with Banquet staff to review past and future performance of service, quality, general information concerning guest and employee relations, and upcoming daily functions
Minimum 5 years of experience working within Food & Beverage required in a high volume hotel, conference center or resort with at least three of those in a supervisory role
Highly organized, able to multitask and prioritize departmental functions, have a sense of urgency to complete projects, and be detail oriented
Maintain high standards of personal appearance and grooming, including wearing nametags
Exceptional oral and written communication skills in English

Banquet Manager Resume Examples & Samples

Previous Banquet, Restaurant, and F&B Management experience in a unionized workplace required
Strong New York City industry experience in food and beverage and banquets preferably in the luxury segment
OPERA and MICROS experience
Excellent customer service skills, communication (verbal and written), interpersonal and managerial skills
Proficiency in Excel, Microsoft Word, and TimeSaver
Ability to think clearly, analyze and resolve problems and exercise good judgment under high pressure or emergency situations

Banquet Manager Resume Examples & Samples

Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, butler style service)
Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation
Particular characteristics/descriptions of house wines/champagnes & ordered during all events
Prices for specified selections on cash functions
Groups' names and background
Type of functions and expected attendance/guarantee numbers
Order of service, traffic flow in room
V.I.P.'s
Organize all assigned functions and complete preparation work in accordance to departmental standards
Follow up on special arrangements to ensure compliance with such
Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to respective manager
Instruct designated personnel to rectify any cleanliness/organization deficiencies
Requisition linens/skirting required for designated functions and transport such to function area
Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts and special arrangements. Communicate service needs throughout the function
Prepare station assignments for Banquet Servers according to group requirements and hotel standards
Assign stations and side work to Servers in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and rectify accordingly
Conduct pre-function meeting with Servers and review all information pertinent to set-up and service of group
Inspect table set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel
Check bar set-ups for cleanliness, organization and agreement with group requirements and departmental standards; resolve any problems
Check buffet tables/receptions/coffee breaks for cleanliness, attractiveness and layout; ensure agreement with function order and departmental standards; resolve any problems. Ensure replenishment of items as specified on event orders and requested by group contact
Set out name cards, escort cards in accordance with group requirements and departmental standards
Organize head table assembly and assist in group's entrance into the function area
Meet group coordinator/host prior to function, make introduction and ensure that all arrangements are agreeable
Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards
Direct Servers on timing of service throughout function
Communicate additional meal requirements and special requests to the kitchen
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel
Assist Banquet Staff with their job functions to ensure optimum service to guests
Observe guest reactions and confer frequently with service staff to ensure guest satisfaction
Promote positive guest relations at all times
Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction
Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies
Ensure that unused food is returned to the kitchen, that designated condiments are broken down and properly stored (butters, cream, dressings, etc.) and that all banquet supplies are returned to designated storage areas
Direct the final breakdown of function room and clean up. Ensure all department standards are met
Ensure all closing duties for staff are completed before staff sign out
Conduct training of staff as assigned
Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees
Respond to all pages by beeper promptly
Document pertinent information in department log book
Review status of assignments and any follow-up action with manager and/or on-coming supervisor

Franchised Banquet Manager Resume Examples & Samples

Analyze banquet event orders, communicate effectively with customers, managers and associates to ensure that all room setups, equipment, supplies, staffing and menus meet/exceed customer's expectations
Review all schedules, equipment, supplies and organize work flow to ensure a quality event to customers on a daily basis
Monitor and control banquet budget (i.e., labor costs, beverage costs, supplies and equipment and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service
Implement company programs (company/franchise) and resolve daily operational problems through consistent monitoring of banquet operations to ensure compliance with safety and security regulations, procedures and to ensure an optimum level of service, quality and hospitality
Supervise human resources in the banquet area to retain and motivate associates, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination, as appropriate
Participate in all special projects, task forces and committees, as required
Requires advanced knowledge of the principles and practices within the catering, food and beverage and hospitality professions. This includes experiential knowledge for management of people, complex problems, efficient sales activities and food and beverages management
Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations
Ability to make occasional decisions which are generally guided by established policies and procedures
Good oral and communications skills. Second language preferred
Must have professional appearance and attitude
Excellent hearing necessary for verbal interaction with guests and associates
Excellent vision necessary to view set-ups
Excellent speech communication skills required for verbal interaction with guests and associates
Excellent literacy necessary to read BEOs, process gratuities and payroll, etc
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally
Mobility - ability to service clients on a momentâ€™s notice, variable distances, 100%
Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum)
Climbing stairs up to approximately 55 steps 3-5% of 10 hours
Driving - distance varies (20% used for sales calls)

Assistant Banquet Manager Resume Examples & Samples

Must have 3 years experience in this or related field
2 years supervisory experience required
Ability to read, write and speak the English language
Ability grasp, lift, carry or transport up to 50 pounds
Ability to operate various food and beverage equipment present at a function
Ability to work a flexible schedule including weekends
Able to operate a computer system

Banquet Manager Resume Examples & Samples

Provide leadership to the set up staff
Supervise and train all set up associates
Place linen on table in the manner prescribed by the Banquet Event Order or to the standards of Heidel House Resort & Spa when a BEO does not specify
To assist Banquet service and Banquet beverage as needed to achieve the overall success of the event or function. This may be but not limited to providing ice or glassware for the banquet bars, set or clear dining table, man a station on a buffet
To Clean and Maintain all function space to the standards of Heidel House Resort & Spa
Any other duties, responsibilities, or tasks deemed necessary by Management of Heidel House Resort & Spa
Ability to effectively deal with and resolve conflict situations, such as inaccurate banquet meal counts, shortage of food, shortage of equipment
Ability to read and speak English sufficient to understand menus and special request, and effectively communicate with the guest tableside
Knowledge of a ten key calculator to include simple calculations of adding, subtracting, multiplication and division

Assistant Banquet Manager Resume Examples & Samples

Provide leadership to the service staff
Supervise and train all banquet associates to include proper service protocol and service standards. This includes techniques in American, French, buffet and wine service
Monitor staff performance and coach and counsel
Interact with guests, greet and connect with group contact and review BEO with contact person
Assist in the hiring and training, scheduling process of all associates
Take charge of department in absence of Director
Revise, generate and direct standard operational standard manuals
Support and maintain performance requirements and action plans to achieve goals
Do work orders for repairs of equipment and in room maintenance
Supervise and visually inspect the set-up of function and meeting rooms to specification and diagrams, this includes tables, china, silver, linen and glassware
Supervise the breakdown and closing of the function room in regards to equipment, proper handling of all china, silver, linen, glass and storage
Inspect equipment for cleanliness, repair needs, proper inventory
Communicate verbally and in writing with culinary, stewarding to ensure all functions are properly set, timing is correct and supplies are where they are needed
Attend BEO meetings as required
Display a professional demeanor at all times with guests, associates ,peers and work together with other department to achieve guest satisfaction
Ensure all federal, local safety standards and Health regulations are adhered to
Enter billing information into micros system to generate guest check
Process payroll, hours worked and service charge calculations as well as other information as needed
Monitor staffing schedules and productivity, adjust reassign as necessary to provide the best guest experience
Identify and stay current on market trends within the industry
Utilize customer satisfaction surveys to develop and implement action plans to address areas of need
Assist in periodic Forecasting of payroll and expenses

Banquet Manager Resume Examples & Samples

Coordinates Banquet service needs with food production
Maintains accurate banquet and function records including banquet checks
Maintains and supports hotel operating policies and procedures
Attends F/B, BEO, Safety, and Dept. Head meetings
Performs special projects and other duties as requested
Ability to stand and walk for long periods of time while touring banquet floor
Ability to sit and perform tasks in an office atmosphere
Strong proficiency in Excel required
High school or equivalent, 4 year degree in Hotel and restaurant field preferred
Ability to organize and direct various functions of department, along with dealing with guests and employees in a fair, rational, equitable, and professional manner as necessary

Banquet Manager Resume Examples & Samples

Review all Banquet Event Orders to determine appropriate staffing levels, station assignments, etc.
Responsible for the appropriate and timely set up of all functions and meetings
Responsible for maintaining a strong client relationship through proper execution of BEO's
1 year of food and beverage manager
3 years of banquet serving experience
Highly skilled in generating function planning, employee scheduling and distribution

Hilton Milwaukee Assistant Banquet Manager Resume Examples & Samples

Assists in coordinating the activities of all assigned personnel and department responsibilities
Maintains warm, hospitable guest relations in all guest contact
Schedules assigned personnel to meet the needs of the department within union guidelines
Conducts monthly departmental level meetings. Attends F/B, BEO, Safety, and Dept. Head meetings
Inducts, orients, and trains assigned associates to meet departmental responsibilities
Interfaces department and self with other departments of the hotel to ensure a harmonious working relationship
Ensures good safety practices of employees, assists in the maintenance of the emergency action plan and security procedures
Ability to listen effectively and to speak English clearly
Ability to stand and walk for long periods of time while touring food and beverage outlets. Ability to sit and perform tasks in an office atmosphere
Bilingual preferred, but not required

Banquet Manager Resume Examples & Samples

Ensure all Events equipment are in proper operational condition and are cleaned on a regular basis
Ensure that the assigned Banquets rooms are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Interacts with Kitchen and Stewarding departments to ensure that the operation runs smoothly
Has a thorough knowledge of all Hotel facilities and is able to answer guest questions in a quick, polite and helpful manner

Assistant Banquet Manager Resume Examples & Samples

Assist the Banquet Manager in the oversight of the Banquets department to include captains, servers, bartenders and set-up team
Assist in recruiting, selecting and retaining a quality banquets and banquet set-up staff
Assist in counseling of associates ensuring fairness and a timely delivery to include verbal communications, preparation of written documentation for administration with associate(s) along and issuance of performance appraisals
Schedule associates to ensure acceptable coverage and maintain payroll within guidelines
Review all Event Orders daily and perform follow up as necessary within the banquets and set-up teams
Oversee all training of Internal Associates and temporary staffing (if applicable)
Maintains accurate banquet and function records including event orders and banquet checks
Controls costs and expenses of the department and operates within budgeted guidelines
Interfaces department and self with other departments of the hotel to ensure a cohesive working relationship
Oversees development of staff for succession planning
Must be able to lift, push, pull and or carry up to 50 lbs
Hearing and visual ability to observe and detect signs of emergency situations
Ability to access and accurately input information using a moderately complex computer system when applicable, strong proficiency in Excel required, prior Marriott system experience preferred
Supervisory and organizational skills with the ability to multi-task

Restaurant & Banquet Manager Resume Examples & Samples

Responsible for planning, implementing, monitoring and controlling of restaurant & banquet operation
Participate in market planning and implementation of the approved promotional plans
In charge for daily operation of restaurant department and report to Director of F&B directly
Responsible for administrative services of restaurant and banquet handles reservations and arrangement of functions
Perform budgetary and cost control function of the outlet
Provide managerial supervision to all F&B Service employees, broadcast the outlet goals, motivate staffs, explain guidelines to the staffs and concern in staff’s career development
Establish and maintain relationships with customers, suppliers and other departments
Assumes all duties of the FBM in his absence; performs any other duties that may be assigned
As the person in-charge at banquet department, you will be the first person who welcome the party/event organizer make sure that everything is match with his/her needs

Banquet Manager Resume Examples & Samples

Previous 2-3 years experience in a Banquet Manager role or Food and Beverage Management is required
Bilingual in Spanish is preferred
The successful candidate must hold a valid work Visa for the US
Complimentary employee parking
Paid Time Off

Assistant Banquet Manager Resume Examples & Samples

Assist in the process of finding, interviewing, hiring, training, and furthering the abilities of all hotel banquet staff
Manage department payroll to include benefit pay and bonuses
Manage department scheduling
Manage the tracking of department inventory
Assist in managing labor effeciency model to stay in line with annual department labor budget
Assist in conducting biannual department performance reviews
Manage and develop members of the team through regularly scheduled coaching sessions and unscheduled real time performance feedback
Will promote teamwork by anticipating, preventing, identifying and addressing areas of conflict within the team
Must be a role model for all banquet staff by actively participating in training, development, and execution of service
Assist in maximizing hotel food and beverage revenues by way of strategic menu selection, pricing, and upsell opportunities
Assist in modernizing banquet presentation while managing budgeted controllable expenses
Assist in daily Banquet Event Order review and distribution
Assist in managing daily event changes, pop up events, and off cycle event requests
Assist in tracking and recording department service performance to better position future group sales and service efforts

Assistant Banquet Manager Resume Examples & Samples

Education: College degree preferably specializing in hotel/restaurant management or equivalent experience is required
Experience: One to two years previous experience in as an assistant manager position Banquets or Food & Beverage outlet
Skills and Abilities: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job

Assistant Banquet Manager Resume Examples & Samples

Keep the log book daily
Conduct weekly department meetings
Review staff situation on a regular basis in the department and replace departed employees, keeping in mind the quarterly business forecast
Adhere to all house rules & regulations as well as hotel policies
Inspect for cleanliness and safe working conditions daily by using a walk-through checklist. Follow up action should be done on defective and substandard items
Monitor the quality and quantity of all food and beverage items served
Ensure that no reusable beverage is wasted
Ascertain that all expenses are in line with planned figures
Analyze daily reports and rectify any deviations
Create a conducive work environment so that high employee morale is achieved
Communicate with all other departments in order to enhance the spirit of teamwork
Co-ordinate any activity that concerns other departments respectively

Banquet Manager Resume Examples & Samples

Enforces manual standards, resort policies, health department requirements and liquor control laws
Completes weekly forecast, profit and loss statement, associate reviews, inventories and schedules
Hire, train, motivate, discipline and develop associates
Continuous uniform, equipment and room inspections
Maximizes profits through effective management techniques
Represents management during functions
Coordinates events with service staff, culinary, conference services, stewarding and sales
Maintains accounting and human resources reports and records
Participates and provides input with budget and capital process
Responsible for coordinating all functions with Big Cypress and Restaurant Division
Will perform other duties as required

Banquet Manager Resume Examples & Samples

Five years in Banquet and Conference Services background
Ability to prioritize work
Assist the Director of F&B with administrative support
Implement all of Benchmark and the property level policies and procedures
Ensure smooth operation of all catering functions
Responsible for the budgetary objectives for all departments and communicating those objectives to the appropriate Directors and the Controllers office
Responsible for ensuring coordination and execution of all events with Culinary, Catering, F&B, and Conference Services
Interview staff for key positions within the area of responsibility to maintain a high level of professionally trained staff
Handling of evaluation process and the discipline of employees
Scheduling of staff according to business levels
Assist with monitoring of all current inventories (liquor, beer, wine, food, etc.) and the ordering of new product
Oversee and review all staffing programs within area of responsibility, to insure maximum guest satisfaction and stay with budgeted guidelines

Assistant Banquet Manager Resume Examples & Samples

Ability to ensure hotel’s standards, policies, and procedures according to the Ritz-Carlton standards
Ability to prioritize and organize work assignment; delegate work
Ability to direct or correct performance of staff
Ability to motivate banquet staff and maintain a cohesive work environment
Ability to ascertain banquet training needs and provide such training
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to suggestively promote and sell food and beverage items
Ability to access and input data into catering software and Micros
Ability to exert physical effort in transporting equipment’s and wares
Ability to endure abundant physical movements in carrying out job duties
Ability to ensure security and confidentiality of guests, colleagues and hotel information
Ability to think, work and act independently without direct supervisor
Ability to input and measure the Labor Management System (LMS) when Manager and Director is absent
Ability to forecast and budget payroll costs
Ability to plan and organize events and special promotions

Franchised Banquet Manager Resume Examples & Samples

Consistently perform Standards of Service and assure the same from all food and beverage employees
Manage the day-to-day operations of the Banquet department and direct the activities of employees
Operate the department within budgetary guidelines and in response to actual business conditions
Develop and conduct effective training programs geared to educate employees on specific job skills and to enhance the service provided to guests and the expertise of staff
Select, direct, develop, appraise, counsel and recommend for termination of banquet employees. Complete the administrative duties associated with personnel and payroll matters in a timely manner. Ensure that all food and beverage employees consistently adhere to uniform, grooming and appearance standards
Ensure the proper set-up, execution and breakdown of banquet functions. Develop creative and attractive table settings, coffee break set-ups, buffets, etc
Develop and implement policies and controls on issues concerning banquet operations to include, service standards, food and equipment handling, safety, breakage and sanitation, etc
Establish goals, in conjunction with the Director of Catering, for the department, analyze financial reports, anticipate and resolve problems concerning all facets of the banquet operations, anticipate trends, enact approved service, profit-oriented and cost saving ideas/activities
Prepare and tabulate banquet checks, follow procedures for processing of banquet checks and banquet recaps. Maintain accurate records on gratuity distribution
Interact effectively with guests and greet meeting/function planners
Resolve guest complaints and operational problems and exercise effective decision making ability. Report food related problems to hotel chef
Maintain effective communication with banquet staff, be responsive to staff suggestions and concerns and work to resolve problems. Meet regularly with staff and ensure that staff is kept aware of issues relating to banquet department and general hotel operations. Attend meeting as scheduled (including pre & post conference meetings) and maintain effective working relationship with all hotel departments
Communicate effectively with Catering staff on all banquet events; guest comments and complaints; cover counts, etc. Coordinate details of events with and act as liaison between guest and hotel operating departments
Ensure adherence to all regulations concerning the service, handling and storage of alcoholic beverages. Train staff on procedures for discontinuing service to and handling of intoxicated guests and assist when needed
Supervise the proper handling and storage of all banquet furniture, fixtures, equipment and supplies. Schedule cleaning of function rooms and service areas and assign cleaning tasks to staff
Ensure department is stocked with adequate supplies of all service ware, linen, condiments, dairy products, juices and all other items used during service. Ensure that staff is trained on and follows storeroom and requisition procedures
Train staff on and adhere to safety, security and sanitation procedures and promptly act to correct all hazards
Prepare reports, proposals, policies and other communications as needed and/or assigned
Communicate with kitchen on cover counts and any other food-related issues
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation
Ability to read, speak, write and understand the English language in order to interact with guests, staff, handle administrative duties, etc
Ability to read, understand, interpret and make decisions based upon information found in a variety of financial reports. Possess sufficient mathematical skills to prepare forecasts, reports; calculate banquet checks; count and balance cash banks; spot inaccuracies in guest checks, financial reports, credit vouchers, etc.; understand the calculation of food, beverage and labor costs
Possess strong knowledge of food, methods of food preparation, alcoholic beverages, trends in both food and alcoholic beverages and ability to develop training and creative banquet functions ad breaks from this knowledge
Possess strong knowledge of banquet operations, service standards and techniques, guest relations and etiquette, service ware, food and beverage equipment, in order to ensure effective operation of the department (examples include: providing high level of service, effective staff training and employee relations, proficient problem solving, effective cost controls and more)
Ability to walk and stand for extended periods and ability to move through crowded, confined areas and up and down stairs

Banquet Manager Resume Examples & Samples

Manage all aspects of the hotel's banquet operation including room set-up and food and beverage service
Directly supervise Banquet Captain, Banquet Server, Banquet Set-Up Attendants & Banquet Bartender
Review all Banquet Event Orders and Resumes to ensure proper staffing levels
Coach staff to approach all encounters with guests, managers and fellow employees at all times in an attentive, friendly, attentive, helpful, courteous and service-oriented manner
Ensure staff is maintaining high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
Ensure staff is compliant at all times with the hotel standards and regulations to encourage safe and efficient hotel operations
Work with the other F& B managers and keep them informed of F & B issues as they arise
Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee schedules, quarterly action plans
Ensure compliance with all local liquor laws and health and sanitation regulations
Conduct staff performance reviews in accordance with hotel standards
Understand and exhibit ability to prepare payroll and tip distribution
Ensure completion and/or conduct departmental and hotel training banquet related food and beverage requirements with the appropriate departments
Maintain up to date details on banquet functions and communicate to necessary staff
Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guest for signature
Oversee maintenance of accurate and current banquet inventories
Monitors and controls labor costs
Bachelor's degree (B. A.) from four-year college or university; one to two years related experience and/or training; or equivalent combination of education and experience
Ability to read and write fluent English
Position has management responsibilities of banquet staff
Must be able to stand and/or walk for long periods of time or entire shift. Walk less than 1/3 of the time
Exerting up to 50 lbs. of force occasionally
Push / pull up to 20 pounds of force frequently or constantly

Assistant Banquet Manager Resume Examples & Samples

This is a Seasonal Salaried Position** This position will be completed around the end of October. ***
Organize and schedule workloads for efficient operation
Inspect all meeting room sets and banquet functions for quality and standards
Guest service focus. Provide superior guest service and assistance in a professional, cheerful, courteous and competent manner
Read, understand and organize Weekly’s, Daily’s and BEO’s
Have a thorough knowledge of all types of room configurations; understanding of which sets work best for certain situations
Meets with outlet management team on a weekly basis
Acts as spokesperson for the F&B department by sharing information with service and culinary staff
Leads by example and develops all service staff

Banquet Manager Resume Examples & Samples

Responsible for the hiring, developing and disciplining of all banquet service personnel in accordance with Club procedures
Outline and implement various training programs, including required training and Hospitality First, to the banquet service personnel in order to maintain a well trained staff adhering to the ClubCorp service standards to achieve Service Excellence and drive Member satisfaction and retention
Responsible for the scheduling of all banquet service personnel and the budgeting of labor costs. Make necessary staffing adjustments as changes occur in banquet area
Ensure controls on time reporting via timekeeping system are in place by computing the total hours and making sure the time are accurate by both the employee and the supervisor. Ensure employees are adhering to mandated policies and procedures as outline in the Timekeeping Policy
Responsible for the service of food and beverage to the Members and guests, adhering to the ClubCorp standards of service and excellence
Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets
Responsible for overseeing events/banquets and making sure food is out on time. Responsible for communicating with host, after event, to ensure that everything met their standards. Also, responsible for collecting the payment for the event, completing necessary paperwork and depositing payment and paperwork with accounting department as directed
Ensure that room is bussed and cleaned. Re-check function book to discover how the room needs to be set-up for the next event
Start opening procedures for areas in Banquet department
Record in the MOD log, any additional information or tasks that need to be forwarded on to the next captain or supervisor
Know Members names and greet them promptly in a manner to provide a warm welcome and making them feel at home
Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (ie orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.)
Responsible for attendance at all Service Training Meetings as requested
Attendance at daily line-up and participating as requested

Sales & Banquet Manager Resume Examples & Samples

Official market (Revalued regularly)
Small groups
Banquet and catering event (without accommodation)
Groups in open blocks of rooms
The primary purpose of the Catering and Sales Manager is to anticipate and exceed the Clients expectations and needs in planning and executing each event ensuring the best return value for the hotel
Confirm event related information with the client. Organize/disseminate information to all departments through emails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner
Full knowledge of (and in adherence to) liquor and fire safety laws and regulations
Attend weekly/monthly departmental communication meetings, also sales and operations meetings as required
Conduct pre-conference meetings to ensure key departments are fully aware of relevant details pertaining to group upon their near arrival
Take inquiry calls and leads and follow up on Inquiries in a timely manner
Maintain the Fairmont standards
Propose creative ideas in order to offer an innovative product
Minimum of 5 years’ experience in Catering and Conference Services planning or Sales in the hotel industry
Hotel Management diploma will be considered as an asset
Must be able to travel occasionally and be available for site visits in the hotel at any time
Additional experience in the hospitality industry is an asset
Excellent customer skills, superior interpersonal skills, result-oriented and highly motivated
Proven ability to plan and execute events effectively with a strong attention to detail
Working knowledge of Word, Excel, Micros and Opera
Must have ability to work with others, to be creative and able to work in a fast-paced environment

Banquet Manager Resume Examples & Samples

Is willing to go the “Extra Mile” in order to exceed guests’ expectation
Is a team player and contributes to ensure the smooth operations of the Food & Beverage Service
Preferably has a certification/ basic knowledge in Hospitality/ Tourism
Take responsibility for the co-ordination and monitoring of all meetings and convention
Ensure contracts are completed and revised
Manage the standards and procedures of the department, for instance, ensuring that business has been signed prior to commence planning
Manage the rooming list process
Co-ordinate the allocation of space for the conference and associated events
Entertain clients
Liaise with the Reservations Department for room availability and room preferences
Liaise with the following departments in procurement of the business
Diploma in Hotel Management, Sales & Marketing or related field
3 years related experience, including management experience, or an equivalent combination of education and experience
Guests Requests

Assistant Banquet Manager Resume Examples & Samples

Handle guest concerns and react quickly and professionally, respond to guest feedback promptly
Able to hire and train colleagues and supervisors
Balance operational, administrative and colleague needs
Contribute to departmental meetings and achieve 100% departmental scorecard results
Plan and organize events as per Banquet Event Order
Scheduling of banquet colleagues and supervisors
Take ownership of health and safety policies and procedures for department
Able to performance review subordinates
Manage productivity levels efficiently and making sure monthly targets are met
Always on floor assisting guests and colleagues to give exceptional quality of service
Able to use Radio/ Banquet Cellphone on shift
Build interdepartmental trust with effective communication
Able to take meeting and Briefings for the team
Manage departmental beverage cost and food cost
Manage and maintain banquet area and equipment's
Able to multitask and prioritize resources efficiently
Previous experience with Point Of Sales System Opera and MICROS are asset
Valid PROSERVE is required
Class 5 Drivers License for offsite function requirements

Banquet Manager Resume Examples & Samples

Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place
Experience working in a union environment preferred
Minimum 3 years experience as a Banquet/F&B Supervisor in a medium to large size hospitality organization
Ability to focus attention on guest needs, remaining calm and courteous at all times Strong computer skills

Franchised Banquet Manager Resume Examples & Samples

Must have the ability to communicate in English, can communicate well with guests
Comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette
Positive, energetic personality, willingness to learn and commitment to support and advance the image and reputation of the hotel
Knowledge of the local health and safety regulations
At least 3 years banquet experience in a full service hotel establishment

Banquet Manager Resume Examples & Samples

Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Leads by example and ensures that all security, safety and sanitation standards are achieved
Achieves assigned cost and budget goals across a wide range of categories
Follows and enforces responsible alcohol service policies
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Promotes a cooperative work climate, maximizing productivity and morale
Displays a positive attitude towards team members
Experience with Microsoft Office programs
Willingness to work a flexible schedule including days, evenings, weekends and holidays
Must be able to travel as needed

Banquet Manager Resume Examples & Samples

Must be flexible with schedule and able to work different shifts
Close vision and focus capabilities to view computer screen and company documents
Minimum 5 year experience in Catering/Hospitality Leadership

Banquet Manager Resume Examples & Samples

Experienced in all aspects of banquet service
2 -3 years banquet management experience
Possess motivational skills
Excellent leader and trainer
Strong interpersonal skills and attention to detail
Fluency in reading, writing, and spoken Korean & English

Banquet Manager Resume Examples & Samples

Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all associates in a fair and equitable manner
Responsible for listening to, evaluating and assuring control of customer grievances
Confers with the Senior Restaurant Operations manager concerning operational deficiencies and areas in need of attention
Communicate with management on all issues or problems

Assistant Banquet Manager Resume Examples & Samples

Must be able to effectively communicate in the English Language
Minimum 1 year supervisory and banquet experience preferred
Must have excellent leadership and organizational skills
Experience with word, excel and outlook programs preferred

Asst Banquet Manager Resume Examples & Samples

Responsible for practicing, supporting, and promoting Station Casinos' "Beyond the Best" Company-wide culture and demonstrating Station Casinos' Championship Service Standards at all times
Maintain Beyond the Best personal grooming and uniform standards pursuant to Station Casinos' policies
Ensures that all set-up duties are completed on time; conducts all roll calls prior to function
Conducts ongoing training programs for banquet personnel
Be able to train and motivate food servers
Know menu and wine list. Set-up, stock and ensure the cleanliness of Catering areas
Control inventory and order Catering supplies
Ensure a safe, clean, and sanitary environment for guests and fellow Team Members
Inspects and ensures that all arrangements are provided according to schedules and specifications
Use proper procedures in presentation of guest checks and collection of appropriate payment
Encourages customer relationship in order to generate referral and repeat business
Keep informed of hotel events and hours of operation for all food and beverage facilities
Promotes positive public/employee relations at all times
Promotes and behaves in a positive professional manner at all times that reflects Beyond the Best practices
Maintains a clean and safe, hazard free work environment within area of responsibility. Display knowledge of all emergency procedures
Understand and comply with all company and departmental handling codes, rules, regulations, policies, and procedures
Be knowledgeable about and comply with all Board of Health regulations
Performs all other related and compatible duties assigned
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form
Ability to read and comprehend BEO's
2 years minimum management experience or an equivalent combination of experience and/or education in the Banquet field
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
The ability to stand for extended periods of time

Assistant Banquet Manager Resume Examples & Samples

Select, train, evaluate, lead, motivate, coach, and discipline all employees, and supervisors in the Hotel’s Banquet Department to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. (20%)
The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. (15%)
Coordinate set-up requirements for hotel and off-site functions according to the banquet event order, communicate directly with group contacts, Catering Managers, and Conference Services Managers to ensure that all details of the function are carried out, ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience. (15%)
Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. (10%)
Attend regular operational meetings to ensure effective coordination and cooperation between departments. (10%)
Observe physical condition of facilities and equipment in the banquet area and make recommendations for corrections and improvements as needed. (10%)
Work harmoniously and professionally with co-workers and supervisors. (10%)
Assist with the physical set-up of banquet functions
Assist with the service of food and beverages to guests
Assist with the cleaning of operational areas

Head Banquet Manager Resume Examples & Samples

Oversees the setup of functions including; checking of the physical layout of the room, providing the Servers with the proper set-up information and posting of updated function sheets in the Banquet Kitchen
Meets individual hosts and makes her/himself accessible to the host for any needs that may arise
Oversees the cleanup of all functions and ensures the proper removal and storage of the hotel linen and rented linen
Reports all incidents to the Director of Director of Food & Beverage
Performs side work as assigned
Checks pantries and storage areas daily and maintains cleanliness
Checks grooming of service staff
Supervises bar staff and service staff on daily basis
Attends BEO meeting, daily F&B briefing, and 10 day meeting as required
Assists in the training and documentation of training for all Banquet staff
High School Degree or Equivalent
At least 2-4 years’ experience in a banquet management position within a similar size, luxury brand hotel
Good organizational and planning skills
Delphi experience a plus
TIPS certification required
Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs
Ability to prioritize, organize delegated work and follow ensure follow through
Ability to work under pressure, meet guest / co-workers needs and be courteous
Ability to maintain confidentiality of all employees, guests and hotel information
Ability to answer all phone calls using the proper phone etiquette of Hotel InterContinental Standards

Franchised Banquet Manager Resume Examples & Samples

Monitor Banquet budget and controlling labor cost
Regularly inspect all banquet rooms, and storage areas to ensure that health and safety regulations are met
Staff hiring, supervision, scheduling, training and development
Responsible for the scheduling of banquet staff to ensure adequate coverage and service of all functions and events; provide banquet staff with a copy of each function sheet; ensure all scheduled staff have a thorough understanding of the client's needs and expectations
Responsible with the requisition of equipment and supplies needed for each function; maintain a strong working relationship with our A/V supplier
Supervise the cleaning and maintenance of F&B equipment, and arrange for repairs, contracts, and other services
With Event Manager, be responsible for inspecting each function room prior to scheduled event to ensure room set-up, menu, and agenda conform to the function sheet
With Event Manager, coordinate the greeting of function guests, and the oversight of the function
Responsible with the supervision of the clean-up and breakdown of functions after completion; account for all equipment and supplies and ensure their return to storage
Maintain knowledge of local competition and general industry trends
Work closely with Event Manager, Catering Sales Manager, Executive Chef and the Sales team to maintain communication and ensure superior service and guest satisfaction
Be fully capable in all duties, responsibilities, and expectations of all banquet positions
Ensure all LSI Human Resources policies and employment practices are followed within the banquet department
Responsible for investigating and resolving any guest service issues immediately to ensure complete satisfaction
Other responsibilities or projects as assigned by the Director of Hotel Sales

Sb-mountain Banquet Manager Resume Examples & Samples

Must have a minimum of three years experience in SSRC MTN F&B
Prior experience as a banquet captain and server in a 4 diamond hotel, preferred
Previous cash handling experience required (prior accounting experience desirable)
Prefer experience with RTP and Kronos required (knowledge of Delphi software helpful)
Knowledge of Microsoft Office with extensive knowledge of Excel
Must be highly organized and detailed oriented as well as able to deal with multiple departments and personalities in a high pressure environment
Previous experience with basic food service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports preferred
Experience working with a variety of commercial food service equipment
Problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers
Function as a highly independent, self-regulated, detail oriented professional ensuring that all aspects of events or functions have been addressed
Review all BEO’s making sure the department is prepared for all functions
Plan, supervise, and coordinate the daily operations of the banquet functions
Supervise and assist with all operations, which may include: setting tables, stocking service stations, taking orders from customers and serving, clearing and cleaning tables, setting up bars and other service stations
Confer with Catering and Sales, F&B Managers and other company personnel to plan, coordinate and evaluate services and activities
Plan and conduct staff meetings, communicate regularly with staff to coordinate banquet activities, assign and check work, resolve problems
Supervise guest counts at meetings, breaks, and meals, and make sure bill is prepared
Work directly with Restaurant Managers to cross utilize service and set up staff
Request order for supplies: china, glass, silverware, or meeting room supplies from purchasing agent
Supervise inventory and orders for table linen, china, glassware, silverware, chafing dishes
Report client feedback to F&B Director, Catering Manager and VP of Operations to evaluate event planning and performance on an ongoing regular basis

Senior Banquet Manager Resume Examples & Samples

Four year college degree in business, financial or hospitality
Ensure the smooth operation of all Banquet functions
Responsible for ensuring coordination and execution of all events with Culinary, Banquets, F&B, and Conference Service
Must be thoroughly familiar with all aspects of the building including meeting facilities and support services available to best maximize the effective utilization of the building
Maintain the highest level of employee/guest relations, and excellent working relationships with all personnel
Takes a proactive approach toward guest and meeting planner satisfaction
Responsible for the budgetary objectives and communicating those objectives to the appropriate Directors and the Controller’s office
Maintain and update all capital expenditures as needed. Control expenditures within budgetary guidelines
Attend all meetings as required, including pre-cons, department head, etc
Maintain open communication within the department and with other operation departments
Ensure that all front and back of the house areas are maintained in a neat, clean and orderly fashion

Banquet Manager Resume Examples & Samples

Check function book / reservation book and see what functions are occurring within the next 2 weeks. Assist the Catering Department with the finalization of these functions
Responsible for the successful completion and overseeing of assigned events/banquets. Responsible for communicating with host, before and after event, to ensure that everything met their standards. Also, responsible for collecting the payment for the event, completing necessary paperwork and depositing payment and paperwork with Catering department
Ensure that room is bussed and cleaned. Re-check function book to discover how the room needs to be set-up for the next event. All rooms must be member friendly at all times
Maintaining consistent, clear communication and cooperation with F&B department to ensure overall success of events (Special Orders, Staffing etc)
Attend scheduled catering meetings to ensure clear communication for all events to other departments
Assist in the proper training and development of staff
High-energy, outgoing personality with strong – professional interpersonal communication skills
Proven track record of team leadership and motivation skills
Attention to set up and service details are a must
Possesses a passion for exceeding Member expectations and a commitment to excellence that results in providing the highest quality Member and guest experience
Primarily nights and weekends. Must be able to work during UNC home Football and Basketball gamedays

Banquet Manager, Town & Gown Resume Examples & Samples

Interview applicants and attend tastings for hiring purposes
Ensure the cleanliness of the kitchen and dining area before, during, and after the shift according to the local health department regulations
Address each client personally and ensure their needs are met. Work with the sales staff to identify issues and concerns. Attend all BEO/sales meetings
Input all sales into system. Provide daily recaps to management. Keep catering software programs up to date and accurate
Provide performance evaluations and annual reviews

Assistant Banquet Manager Resume Examples & Samples

Communicates frequently with supervisors as to the progress of the day's work
Supervises and trains staff in maintaining inventory of necessary supplies
Process Banquet Bills on a weekly basis
Draft schedule on a weekly basis and in compliance to forecasted and budgeted labor numbers for approval of the Banquet Manager
Maintains accurate banquet function’s records and banquet checks
Conducts monthly departmental meetings. Attends F&B, BEO, Special Events, Quality, and other required meetings
Implements and supports hotel operation policies and procedures
Operates in compliance with all local, state and federal laws and government regulations
Trains assigned associates to meet departmental responsibilities. Communicates effectively, both verbally and in writing, to provide clear direction to the staff
Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees
Knowledge of food preparation
Prior Banquet Server experience required. Prior hospitality supervisory experience preferred
Strong knowledge of Food & Beverage operations and preparation techniques
Ability to work entire shift standing and moving about in banquet areas
Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and all banquet

Banquet Manager Resume Examples & Samples

To assist with the preparation of the department's annual budgets
To supervise and monitor both the production and service quality offered to guests
To ensure the brand standards are applied and the quality of JAD is reflected in all F&B operations
To achieve customer service goals and expectations whilst developing high potential Conference & Events team members
To train and develop the Conference & Events colleagues so that they perform as per the standards required by Jumeirah
To practice good assest management and report all issues to be repared
To perform additional duties that management may from time to time reasonably require
Diploma or equivalent level of education
At least 4 years experience in banqueting leadership

Event / Banquet Manager Resume Examples & Samples

Supervisory/Management experience preferred as this position will oversee hotel associates
1-2+ years experience working in a guest service oriented establishment preferred
Intermediate word and excel required
Must be able to work a flexible work schedule as the hours for this management position will vary

Banquet Manager Resume Examples & Samples

Maximize Centerplate's revenue and operational excellence through implementation and oversight of systems and policies related to banquet events
Contributes to the efficient operation of business unit by partnering with Director of Operations/Catering department; monitors and ensures all aspects of operations are completed in an efficient and effective manner by staff
Provides leadership and direction to banquets catering staff to deliver a customer service in accordance with Centerplate standards and policies
Contributes to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example
Exceptional computer skills and familiarity with property management systems such as a Banquet Event Order Software
Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
Must have unwavering and exceptional service delivery standards
Valid driver's license for retrieval and transport of equipment for off-site events

Banquet Manager Resume Examples & Samples

Works with Human Resources to attract, retain and develop top talent
Serves as a Key consultant on the Senior Leadership Team
Coach and train the Banquet team in all aspects of the department
Attend pre-conference meetings with clients to confirm all relevant details are communicated to the Banquet team
Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness

Senior Banquet Manager Resume Examples & Samples

Develop and implement business strategies for enhancing operations and for driving and maximizing unit revenues through implementation and oversight of systems and policies related to the Banquet department operations
Communicate and promote Centerplate's culture and values; Provide hands-on leadership and direction to department staff; Serve as a leadership role model and create an exceptional employment experience for Centerplate's staff
Maximize Centerplate's revenue and operational excellence through implementation and oversight of systems and policies. Contributes to the efficient operation of the business unit by partnering with all levels of management. Monitors and ensures all aspects of operations are completed in an efficient and effective manner
Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice by creating an environment where exceptional service and quality, well-executed dining experiences are delivered to each guest, supporting Centerplate's goal of 100% customer satisfaction

100

Assistant Banquet Manager Resume Examples & Samples

Enforces performance standards, policies, and procedures in the outlet are in accordance with the Company’s expectations
Reviews and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all employees in a fair and equitable manner
Monitors job performances of all the employees and provides feedback on same to aid the employees in developing and enhancing skills
Ensure all banquet event organizers are met upon arrival scheduled event are confirmed, along with any last minute changes or additional amendments
Confers with management concerning operational deficiencies and areas in need of attention
Responsible for complying with all food and beverage health, liquor and safety regulations
Knowledge of all State Health Department regulations and ensures all conditions and standards are met
Works with various department management in resolving venue conflicts and disputes, as needed ensuring high standards of customer service and Associate relations
Leads by setting a positive example to all Associates
Provide direction to each of the Captains on the daily events

101

Banquet Manager Resume Examples & Samples

Select, train, supervise, develop, discipline, and counsel associates in the Banquet Department
Create schedule for banquet personnel taking into account the number of banquet functions and guests
Observe personnel and function to insure smooth and efficient operations
Maintain the cleanliness of banquet areas
Considerable expert knowledge of banquet set-ups, policies and procedures
Ability to plan, organize and direct the activities of a group of employees
Ability to operate in a typical banquet setting

102

Banquet Manager Resume Examples & Samples

Independently manages the banquet staff to include but not limited to; weekly scheduling, hiring, discipline – coach and counseling, 90 Day and annual evaluations and all training necessary to ensure smooth operation of the banquet area
Manage the banquet staff during each function to ensure; staff is in proper uniform- cleaned and pressed, all side work pre and post event is completed, high service standards are adhered to and performed nightly
Manage Banquet set-up staff to ensure the details of all functions are set-up correctly per customer request
Conduct pre-meal meetings with banquet staff and sales manager present prior to guest arrival. Inspect room setup. Print menus/menu cards as needed
Receive, secure and set up all wedding items under the direction of Director of Catering
Work with Director of Catering in developing consistent detailed ceremony rehearsals and tastings for wedding, galas and bar/bat mitzvah
Banquet Bible: maintain and update as needed. Write any guest feedback or comments down for future reference
Willingness to work weekends, holidays and flexible hours
Act as Manager on Duty (MOD) as needed
Oversee the lounge post functions i.e. assisting bar staff working with security and entertainment
Cleanliness and Organization: maintain cleanliness in all F&B areas
Beverage Management: Take part in ordering and receiving all beverages, specials, organization of monthly and quarterly inventories
Ensure all TIPS policies and procedures are followed, work with Director of F&B in making sure all associates in the department are TIPS certified
Conduct weekly one on one’s with the Director of Food & Beverage
As needed, assist Operations Manager with auditing F&B banks
Flexibility to step into whatever role is needed at the time in order to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions
Ability to stand for 8 to 10 hrs length of time
Ability to bend frequently during a shift
Ability to hear and verbally communicate to all customer requests
Willingness to work weekends, holidays, and/or flexible hours
Comply with hotel policy regarding attendance and attire

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