Cafe Supervisor Resume Samples

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GN
G Nitzsche
Guadalupe
Nitzsche
587 Pouros Light
Philadelphia
PA
+1 (555) 233 6083
587 Pouros Light
Philadelphia
PA
Phone
p +1 (555) 233 6083
Experience Experience
Philadelphia, PA
Cafe Supervisor
Philadelphia, PA
Conroy, Schultz and Borer
Philadelphia, PA
Cafe Supervisor
  • Provide a high level of customer service and quality work performance
  • Direct report to store Assistant Store Manager of Operations with dotted line responsibility to the Restaurant Group Manager
  • Supervision of the catering team to include training, attendance and performance management
  • Assist the Café Manager in ensuring the day-to day operations of the café
  • Assumption is success in this position should lead to advancement to Assistant Restaurant Manager within 2 years and GM within 5 years
  • Ensure the café is effectively managed and provides excellent standards of customer service and high quality products at all times
  • Assists in Performance Reviews with final approval by next level supervisor
Chicago, IL
Catering / Café Supervisor
Chicago, IL
Howell-Glover
Chicago, IL
Catering / Café Supervisor
  • Opening and closing duties as assigned by manager
  • Make sure all assigned areas have been cleaned at the end of the event
  • Ensure all equipment is in good working condition
  • Various other duties as assigned by management
  • Report any problems to the Manager
  • Ensure all paperwork has been completed including: stand sheets, gratis, spoilage, food safety and sanitation guidelines, and alcohol guidelines
  • Responsible for all event paperwork
present
Chicago, IL
College of Engineering Cafe Supervisor
Chicago, IL
Strosin Group
present
Chicago, IL
College of Engineering Cafe Supervisor
present
  • Assist co-workers in setting up and breaking down stations as designated by the manager
  • Report all injuries immediately to your manager/supervisor
  • Be polite with customers during the transaction and make sure they are satisfied with their order before helping the next customer
  • Completion of any task requested by a supervisor or member of the ARAMARK management team
  • Transfer supplies and equipment between storage and work areas by hand or by cart
  • Clean and sanitize work areas, equipment, and utensils
  • Maintain a clean work station
Education Education
Bachelor’s Degree
Bachelor’s Degree
Southern Illinois University Carbondale
Bachelor’s Degree
Skills Skills
  • Ability to assess food quality and presentation and ensure quality control
  • Ability to multi task effectively and efficiently with strong attention to detail
  • Basic skills training, e.g. Food preparation, Basic Food Hygiene is Desirable
  • Basic knowledge of Point of Sale systems
  • Excellent communication skills, friendly and approachable person
  • Ability to manage OT-eligible positions in a professional and ethical manner
  • Basic Food Hygiene and basic Health and Safety certificates are advantageous but not essential as willing to train
  • Excellent customer service skills and able to speak effectively with groups of customers or employees
  • Ability to train, lead and motivate a staff of food professionals
  • Basic to intermediate knowledge of Microsoft Office Suite specifically Word and Excel. Power Point
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4 Cafe Supervisor resume templates

1

Cafe Supervisor Resume Examples & Samples

  • Assure the highest level of guest satisfaction possible
  • Establish and maintain a culture of regularly engaging with all guests. This includes getting to know the names and preferences of as many guests as possible
  • Help establish maintain and train all service standards & systems
  • Assure that all service staff adheres to the same engagement expectations as defined above
  • Assures that all cast are actively following the cycles of service as defined by the PRO & F&B Management Team
  • Provide regular and ongoing product sampling to guests as a gesture of appreciation
  • Understand and follow through with excellent service recovery practices
  • Assist in achieving sales & cost goals
  • Work with other members of the management team to develop in-house sales contests & strategies
  • Have working knowledge of departmental financial statements and expected controls in order to effectively contain costs
  • Assist in monthly product inventories as needed
  • Observe portions served and report any discrepancies to kitchen management
  • Monitor daily staffing levels in relation to current business volume
  • Works on the line in any capacity as needed during busy periods and when staffing is at a minimum
  • Assure that all product quality control standards are adhered to at all times
  • Assure that all food and beverages delivered to guest are of the high quality standards approved by senior management
  • Perform daily quality control checks in coordination with Food & Beverage Director & or Chef
  • Follow up and report on any observed negative quality issues
  • Hiring, Training & Development
  • Adhere to PRO’s service aptitude and appearance standards when assisting with recruiting and hiring
  • Conducts scheduled cast reviews under the guidance of the General Manager of Food & Beverage
  • Assists other members of the Food & Beverage Management Team to ensure all cast members are properly trained in Bistro service, quality and timing standards
  • Assist Management with conducting monthly Cafe staff meetings and daily warm- ups
  • Promote teamwork as a way of life in the Food & Beverage Department
  • Maintains a safe & secure environment for all cast and guests
  • Ensure all Serve Safe practices are followed
  • Ensure all equipment in proper working order
  • Monitors and assures that all Food Worker’s Permits are current for all Cafe cast
  • Minimum of 2 years working in supervisory capacity in a high volume coffee or beverage shop
  • Must have current food handlers permit
2

Cafe Supervisor Resume Examples & Samples

  • Completes and monitors inventory and works with the Executive Chef ordering cafe products
  • Provides direction to any part-time employees assigned to the Cafe
  • Develops procedures for cafe maintenance and café inventory, including alcohol inventory
  • Works with other facility managers to develop and oversee emergency procedures for the cafe; work with other team member in directing guests during emergency situations
  • Ensures the equipment in the Cafe area is working properly and in safe, working condition
  • Works cooperatively with the Executive Chef, Events and Catering Manager and Museum Manager on the day to day operation of the cafe
  • Supervise the café cashiers
  • Works cooperatively with the Executive Chef, Events and Catering Managers to monitor food aesthetics and quality control of food product within the café
  • Work collaboratively with Executive Chef and Events and Catering Manager to safely and effectively develop, maintain, and manage the South Denver café space
  • Hire, train and schedule sufficient numbers of staff to provide excellent service at the cafe
  • Conducting formal and documented meetings with staff to inform them of requirements for their positions
  • Ensure that customer needs are met at all 3 stations in the café: main food register, concessions and bar
  • Support events as required by the Events and Catering Manager, Museum Manager, AVC for Business Operations Director, or the Vice Chancellor for Enterprise Development
  • Collaborates with the Museum Manager and other CU staff to ensure events are communicated accurately to visitors
  • Participates in organized training and meetings to learn new aspects related to the job and retain current information on CU, events, and general campus operations
  • Ensure sales and cash handling procedures are followed in an ethical and accurate way
  • Recognizes security risks concerning inventory and cash. Remains knowledgeable on how to prevent and handle these situations and follows established security procedures
  • Answers theater phone and greet individuals and groups as needed
  • Implements actions to increase revenue, improve services, identify high level needs to management
  • Provides performance planning, leave approval, and monitors leave time
  • Ensure the proper rotation, labeling and dating of all products
  • Use the proper utensils and portions at all times
  • Maintain cleanliness of cafe, food storage and service areas. Conduct regular inspections of the, cafe, food storage, service areas and coolers. Promptly act to correct minor or critical violations found during a health inspection
  • Maintain and clean the dining room area to ensure clean and sanitary conditions
  • Keep management informed of food quantities and quality in prep, on the line and in holding cabinets
  • Assist with re-stocking of all goods and food items as needed, including soda machine, condiment station, and other areas
  • Observe and practice all established health and sanitation procedures
  • Perform other duties as assigned by the Events and Catering Manager, the AVC for
  • Business Operations Director or the Vice Chancellor of Enterprise Development
  • High School Diploma/GED required
  • Experience providing excellent and quality customer service to multiple constituents
  • Minimum 12 months experience in customer service and cash handling
  • Minimum 2 years in café, restaurant or similar food & beverage operations
  • Some college education preferred
  • 6 months supervisory experience in a food and beverage service
  • Bartending or barista experience
  • Ability to effectively report needs, issues, and solutions to the Events and Catering Manager, AVC for Business Operations or the Vice Chancellor of South Denver in order to improve and evolve the guest experience
  • Basic knowledge of Point of Sale systems
  • Basic knowledge of safe food handling procedures and must be Serv-safe certified or willing to train for the certification
  • Working knowledge of bartending practices
  • Excellent communication skills, friendly and approachable person
  • Ability to manage OT-eligible positions in a professional and ethical manner
3

College of Engineering Cafe Supervisor Resume Examples & Samples

  • Cook and prepare foods according to recipes and brand specifications
  • Completion of any task requested by a supervisor or member of the ARAMARK management team
  • Experience in the food service industry
4

Begian Beer Cafe Supervisor Resume Examples & Samples

  • Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
  • Supervise cash handling and banking procedures
  • Deal with irregular payments
  • Supervise the maintenance of service equipment
  • Assist with menu and wine list creation
  • Supervise functions
  • Ability to work independently and within a team environment
5

Cafe Supervisor Resume Examples & Samples

  • Preparation of and the serving of meals to customers to the required standard set by the client
  • Ensure that the kitchen and service areas are clean and tidy
  • Ensure all food and health and safety regulations are followed
  • Undertake accurate and timely stock taking, reconciliation of money and invoice
  • Assist the Catering Manager
  • Supervision of the catering team to include training, attendance and performance management
  • Responsibility to maintain cleaning standards and ensure all cleaning tasks are completed
  • Supervisory experience desirable
  • Basic Food Hygiene and basic Health and Safety certificates are advantageous but not essential as willing to train
6

Cafe Supervisor Resume Examples & Samples

  • Assist the Café Manager in ensuring the day-to day operations of the café
  • Ensure the café is effectively managed and provides excellent standards of customer service and high quality products at all times
  • Ensure staff deliver positive, friendly and efficient service and respond to complaints and queries
  • Ensure all staff maintain company standards when carrying out café assistant duties, including serving customers, making food and drinks and cleaning the café
  • Ensure the health and safety of staff and customers in the café; promote high levels of cleanliness and hygiene at all times and ensure the maintenance of equipment and machinery by reporting issues to the café manager
  • Attend staff meetings and training sessions as required
  • Maintain financial systems, including cashing up each day, securing takings in the safe and managing expenditure, including petty cash
  • Supervise deliveries, including checking of delivery notes and verification of delivered goods. Notify the manager of any discrepancies, quality issues of price changes
  • Assist the café Manager with regular stock-takes and audits as required
  • Assist in the induction, training and supervision of catering staff
  • Supervisory experience essential
7

Catering / Café Supervisor Resume Examples & Samples

  • Supervise all employees in assigned cafe/theater concessions
  • Ensure all equipment is in good working condition
  • Ensure all paperwork has been completed including: stand sheets, gratis, spoilage, food safety and sanitation guidelines, and alcohol guidelines
  • Make sure all assigned areas have been cleaned at the end of the event
  • Supervise Catering Staff and leads and monitors work levels
  • Ensures areas are setup according to floor plans, BEO's
  • Coordinate with culinary department to ensure accuracy of BEO's and delivery of food product
  • Assists with daily operations
  • Create checklist and guidelines for staff
  • Must be able to interact with co-workers in order to ensure compliance with Aramark service standards
  • Responsible for all event paperwork
  • Opening and closing duties as assigned by manager
  • Report any problems to the Manager
  • Prior stadium or venue experience preferred
8

Cafe Supervisor Resume Examples & Samples

  • Previous supervisor in a restaurant, café or delicatessen
  • Strong cash handling experience and organization skills
  • Excellent customer service skills and able to speak effectively with groups of customers or employees
  • Ability to multi task effectively and efficiently with strong attention to detail
  • Ability to problem solve and offer viable solutions to problems
  • Ability to communicate effectively with all levels of management, employees, clients and other stakeholders
  • Must be able to handle pressure as related to the job
  • Strong math skills to be applied in the job duties
  • Basic to intermediate knowledge of Microsoft Office Suite specifically Word and Excel. Power Point a plus
  • Ability to apply common sense, direct others and carry out instructions
  • Strong attention to details
  • Self-motivated, Organized and Detail Oriented
  • Other responsibilities may be assigned
  • Oversee operations of café
  • Menu planning and service processes
  • Scheduling and training all café associates
  • Maintaining all financial records and submitting monthly reports on a timely basis
  • Purchasing food and nonfood items for the café
  • Maintain clean and orderly Café storage area
  • Positive coaching of café associates executing corrective processes as needed
  • Provide a high level of customer service and quality work performance
  • Be responsive to customers' needs to ensure exceptional hospitality to our customers
  • Maintain high cleanliness standards in keeping the Café immaculately clean and sanitary
  • Prepare and serve high quality and deliciously tasting foods
  • Follow all standards required by the Health Department, ABC and ensure that all State and County regulations are followed
  • Assist with activities and events as needed
  • Other duties as assigned
9

Cafe Supervisor Resume Examples & Samples

  • Assists in the supervision, scheduling and training and gives input with evaluating, and disciplining of all restaurant staff
  • Maintains effective communication with staff, residents and guests
  • Completes opening and closing of food service operation per standards
  • Assists in Performance Reviews with final approval by next level supervisor
10

Cafe Supervisor Resume Examples & Samples

  • Supervise all service and all production as needed
  • Open operation as required
  • Close operation as required
  • Write all schedules
  • Place all food and supply orders using established procedures, proper paperwork and within accepted industry controls and standards
  • Maintain proper communication and relationship with all vendors & suppliers
  • Maintain proper sanitation protocol’s at all times
  • Ensure that company service standards are met Ensure that company visual and merchandising standards are met and maintained
  • Ensure proper communication with co-workers and clients
  • Ensure proper repair and maintenance of physical plant
  • Direct report to store Assistant Store Manager of Operations with dotted line responsibility to the Restaurant Group Manager
  • Learn all scheduling and Labor Administration processes including TIA and PeopleSoft
  • Be capable of reporting to corporate office in a concise and professional manner
  • Act as liaison between coffee bar and the store staff at-large
  • Assumption is success in this position should lead to advancement to Assistant Restaurant Manager within 2 years and GM within 5 years
  • 2 years of hands-on full-service restaurant or high-end retail food experience, preferably within a coffee bar or ice cream parlor setting
  • High School Diploma, Associates Degree preferred
  • Health department license or certification and/or alcohol certification as required by state or local requirement. Per state law, a Food Handler's certificate may be required for all food service employees who prepare, store or serve food at restaurants, coffee bars or any other food service establishment
  • Strong organizational and communication skills (both verbal and written)
11

Retail Dining Cafe Supervisor Vii-west Lafayette Resume Examples & Samples

  • In lieu of a degree, consideration will be given to an equivalent combination of related education and required work experience
  • Four years of food service and/or retail experience
  • Strong baking skills and ability
  • Dependable, accountable, flexible, and able to correctly delegate authority and responsibility
12

Cafe Supervisor Resume Examples & Samples

  • Ensure the café team is knowledgeable about all coffee offerings
  • Supervise the café team in all aspects of the department and ensure service standards are followed
  • Previous Barista or coffee shop experience strongly preferred