Administrative Services Manager Resume Samples

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ES
E Schroeder
Elenora
Schroeder
128 Wilderman Well
New York
NY
+1 (555) 804 7410
128 Wilderman Well
New York
NY
Phone
p +1 (555) 804 7410
Experience Experience
Detroit, MI
Administrative Services Manager
Detroit, MI
Prosacco Inc
Detroit, MI
Administrative Services Manager
  • Manages, develops, interprets, and applies policies and procedures
  • Demonstrates proactive business development by initiating discussions with existing clients on possible additional work and satisfaction with current support
  • Proactively develop business by initiating discussions with existing clients on possible additional work
  • Provide consultation to ETS staff, ETS Management Team, CIO, and ETS subject matter expertise
  • Consults with senior management on matters related toadministrative/business management activities and implementsadministrative policies andprocedures
  • Makes recommendations and assists in the formulation of Administrative support staff procedures/operations
  • Applies knowledge of administrative and business processes, personnelmanagement, and budgetary controls
Phoenix, AZ
Administrative Services Manager
Phoenix, AZ
Macejkovic Group
Phoenix, AZ
Administrative Services Manager
  • Supervises or leads technical staff providing services in payroll, Return-to-Work, training, Employee Relations, and Performance Management
  • Motivate, develop, provide coaching and feedback through annual performance management process and year round informal feedback process
  • Develop reports, development of tools and templates for architecture development process management
  • Provide recommendations for promotions, annual increases and bonus awards and performance management
  • Make recommendations for Administrative Services Team to attend trainings for job performance and individual development
  • Seek to continuously improve quality, morale, knowledge, and teamwork through strong communication and daily involvement in coaching and development
  • Create and encourage a stimulating work environment through excellent communication and the development of programs/initiatives geared toward
present
Boston, MA
SEM Administrative Services Manager
Boston, MA
Kuhic, Gorczany and Green
present
Boston, MA
SEM Administrative Services Manager
present
  • Develop continuous improvements to SEM departmental administrative processes (30% of time)
  • Review SEM departmental administrative processes and identify opportunities for improvements in efficiency, quality, and customer service. Maintain proficiency in Stanford administrative policies and guidelines, and industry best practices and technologies to inform opportunities for continuous improvement in SEM
  • Provide support to other project/program managers as assigned for implementing SEM business system changes
  • Assure a highly productive SEM administrative support team (30% of time)
  • Develop and deliver admin staff training curriculum: Collaborate with LBRE HR, University HR, SEM directors and managers to develop education and training curriculum for individual SEM administrative staff to optimize their capabilities within the bounds of their job classification
  • Assure a balanced distribution of workload amongst SEM administrative staff; an adept utilization of each administrative staff’s special talents and knowledge; and contingency plans for redistribution of overall workload
  • Coordinate SEM calendar and review with LBRE Departments DPM, BGM, LUEP, and Campus Architect (15%)
Education Education
Bachelor’s Degree in Integrity
Bachelor’s Degree in Integrity
University of California, Berkeley
Bachelor’s Degree in Integrity
Skills Skills
  • Demonstrated ability to prioritize own work and multi-task
  • Demonstrated excellent organizational skills
  • Demonstrated ability to take initiative and ownership of projects
  • Ability to communicate effectively both orally and in writing
  • Ability to routinely and independently exercise sound judgment in making decisions
  • Demonstrated experience working independently and as part of a team
  • Relevant subject matter knowledge
  • Ability to direct the work of others, for jobs requiring supervision
  • Excellent communication skills, both written and oral
  • Strong interpersonal skills with supervisor and staff populations
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9 Administrative Services Manager resume templates

1

Administrative Services Manager Resume Examples & Samples

  • Participate on national or Area projects
  • Attention to detail, with good organizational skills
  • Skilled in managing and counseling people
  • Deep knowledge in a discipline and broad knowledge of related disciplines
  • A minimum of 6-8 years experience in a related role
2

Administrative Services Manager Resume Examples & Samples

  • One year of high level administrative support experience
  • Thorough knowledge of and ability to effectively communicate University policies and procedures
  • Strong verbal and written communication skills with excellent composition abilities
  • Exceptional interpersonal skills with the ability to influence and build work relationships among a diverse workforce
  • Strong organizational and time management skills with emphasis on office management
  • Ability to use a variety of resources and networking skills to research issues / topics to assist Dean in preparation for meetings or in response to inquiries
  • Must possess a learning orientation to changing technology
  • Proficient in: Microsoft Excel, Outlook and Word
3

Administrative Services Manager Resume Examples & Samples

  • Implement, administer and evaluate day-to-day activities of the unit, function or program. May act as key contact
  • Collect and analyze data, create reports, review and explain trends; formulate and evaluate alternative solutions and/or recommendations to achieve the goals of the program or function
  • Analyze and interpret policies; develop, revise and implement procedures
  • Represent the program or function within the department, unit or school. May also represent the program or function to external constituencies
  • Participate in outreach activities that may include communications, events, training, conferences, and/or fundraising
  • May oversee budgets and monitor and approve expenditures
  • May direct staff to perform various tasks and assignments. May also supervise staff
  • Ability to communicate effectively both orally and in writing
  • Demonstrated experience working independently and as part of a team
  • Relevant subject matter knowledge
  • Ability to direct the work of others, for jobs requiring supervision
4

Administrative Services Manager Resume Examples & Samples

  • Supervises staff providing daily services related to facilities management; purchasing County equipment, supplies, and services; supply ordering and distribution; mail sorting and distribution; centralized copying and printing; equipment inventory and support; and the coordination of telephone activities and problem resolution
  • Assist with managing contracts-related functions
  • Develops and recommends changes in policies and procedures
  • Makes assignments to staff including establishing priorities and deadlines
  • Assists in the determination of departmental space needs
  • Coordinates departmental staff or office furniture relocations
  • Assists in coordinating capital projects or alteration projects for the department's main and satellite offices
  • Inspects ISD or outside vendor work in progress and participates in final acceptance inspection of project to determine if work meets departmental needs or is in accordance with contract requirements
  • Represents the section head, as assigned, in coordinating the section's activities and daily assignments
  • Monitors all non-technical equipment leases and purchases and recommends renewal or replacement of equipment
  • Coordinates annual purchase planning with the budgetary/accounting staff and prepares documentation for budget submission
  • Strong interpersonal and public relations skills to establish and maintain excellent customer service and working relationships with departmental staff, other County departments, and outside vendors
  • Demonstrated initiative to complete assignments under time-sensitive deadlines
  • Ability to multi-task and complete complex assignments on schedule with limited supervision
  • Comprehensive knowledge of the principles, concepts, policies and procedures related to County purchasing
  • Experience supervising subordinates
5

Administrative Services Manager Resume Examples & Samples

  • Manage and coordinate the operation of a work unit in the provision of facility support services within the Department of Children and Family Services
  • Represent the Department at meetings with the Chief Executive Office and various internal and external stakeholders
  • Responsible for justifying and acquiring the need for new office space and maintaining existing Departmental leases and County-owned office spaces
  • Analyze, prepare, and track budget for the Department's rentals and leases, and ongoing alterations and improvement costs, telecommunication services, and repairs
  • Work in partnership with various vendors (i.e. Internal Services Department, Lessors – building owners), and various private vendors to analyze and determine the best solution/action needed to correct health, safety, and/or infrastructure issues within the Department
  • Ensure that Departmental, L.A. County, Federal (ADA), and State (Cal-OSHA) standards are met through the lease, and maintain a safe and professional work environment
  • Supervision of staff
  • Knowledge of County regulations, policies, processes, and procedures as a Facility Agent
  • Excellent analytical, organizational, time management skills and the ability to multi-task
  • Excellent interpersonal skills and the ability to interact effectively with all levels of staff
  • Strong computer and data tracking skills, including Excel, Microsoft Word, and eCAPS
  • Ability to work collaboratively with team members and outside stakeholders
  • Ability to work independently, to follow through on instructions, and meet deadlines
  • Strong organizational skills and demonstrate ability to establish priorities
  • Ability to travel throughout L.A. County using personal transportation (Incumbents are designated as mileage-permittee eligible), or have available alternative methods of transportation to carry out job-related essential functions
  • Able to work occasional weekends, including Sundays during major facility moves
6

Administrative Services Manager Resume Examples & Samples

  • Some knowledge of fiscal policies, procedures and practices
  • Ability to converse with all levels of staff in order to promote sound fiscal practice
  • Ability to handle sensitive matters professionally and with discretion
  • Some familiarity with county fiscal practice
  • Ability to establish priorities and carry out various tasks simultaneously
  • Willing to take on additional tasks when needed, such as training, and provide appropriate direction and assistance
  • Ability to use Microsoft Excel (creating and updating databases)
  • Ability to use Power Point
  • Experience conducting audits
7

Administrative Services Manager Resume Examples & Samples

  • Excellent Microsoft Word and Excel skills
  • Excellent organizational skills and ability to work flexibly in a fast-paced environment
  • Experience in the contract solicitation and development process, and/or contract or business law
  • Excellent communication and writing skills
  • Experience in creating and working with databases on Excel
  • Strong ability to work proactively and independently with minimal instruction
8

Administrative Services Manager Resume Examples & Samples

  • Ability to handle sensitive and confidential matters in a professional manner
  • Strong administrative organizational skills
  • Strong computer skills in the use of MS-Word, MS-Excel, and Outlook
  • Ability to work well with all levels of staff and public while managing multiple priority assignments
  • Working knowledge of eCAPS
  • Great leadership skills
9

Administrative Services Manager Resume Examples & Samples

  • Supervises Cashiering Unit, Fiscal Compliance Unit, & Federal/State Claiming Unit responsible for monitoring & claiming process of approximately $3000 million in departmental grants
  • Supervises technical staff engaged in analyzing and recommending solutions for problems of organization, budget, and systems and procedures
  • Plans, organizes, assigns, and evaluates the work of journey-level analysts assigned to a unit or project team; with staff, develops, implements and monitors work plans to achieve assigned objectives; provides input and monitors performance; participates in developing, implementing and evaluating plans, processes and procedures to achieve established goals and objectives in accordance with department standards
  • Participates in interviewing and selecting new unit staff; establishes performance requirements and personal development targets; regularly monitors performance and provides training, coaching and mentoring for performance improvement; recommends performance recognition when warranted; subject to management concurrence, takes disciplinary action in accordance with County policies
  • Plans and conducts highly complex and sensitive research assignments requiring the development of study criteria, locating and gathering of data from multiple sources and interpretation of conflicting and ambiguous data to reach sound conclusions; identifies research problems and challenges, and devises analytical methods and techniques required to accomplish assignment objectives; develops statistical and information-gathering processes to ensure quality, integrity, validity and relevance of data obtained for analysis and decision making purposes
  • Compiles information by grouping and/or categorizing the information (e.g., in tables, spreadsheets, data files) in meaningful ways in order to facilitate meeting specific analytical requirements
  • Uses qualitative and/or quantitative analytical methods in order to identify and evaluate highly complex issues, summarize findings and draw fact based conclusions often based upon large amounts of ambiguous and/or conflicting information
  • Analyzes highly complex operational, financial, program and other issues and makes recommendations on appropriate courses of action; participates in the development of options and positions that meet objectives and best balance the interest of various stakeholders; develops and/or recommends the development of major programs or policies to address problems or improve operations by applying the results of research and analysis of pertinent information in order to ensure the highest likelihood of success
  • Prepares a variety of documents (e.g., reports, business correspondence, memoranda) often of a highly sensitive nature requiring the exercise of organizational acumen; uses appropriate software programs (e.g., word processing, desktop publishing, presentation) in order to effectively communicate information to various audiences (e.g., departmental personnel, members of the public, governing boards)
  • Interacts with a variety of individuals (e.g., vendors, managers, representatives of external agencies/organizations) often on highly sensitive, contentious and confidential issues; participates in meetings to make presentations, provide advice and/or consultation services, resolve conflicts, mediate disputes, and negotiate agreements; coordinates activities with County central agency and departmental staff, consultants, outside agencies, etc. to ensure that programs are successfully implemented
  • Monitors processes and programs by gathering and analyzing relevant information in order to ensure that processes are capable and stable, and programs are proceeding as planned; monitors emerging issues and concerns in order to develop timely proactive responses
  • Evaluates the effectiveness of various programs by comparing program outcomes to program goals in order to determine whether to continue, modify, or discontinue programs
  • Performs various administrative duties (e.g., creating and maintaining files; formatting standard documents; receiving, processing, and routing documents) by appropriately applying Federal and State laws, County and local ordinances, and departmental policies and procedures in order to ensure all work done complies with established guidelines and requirements
10

Administrative Services Manager Resume Examples & Samples

  • Excellent writing, verbal and problem-solving skills
  • Demonstrate ability to work effectively in a team setting, as well as a strong ability to work independently and meet deadlines
  • Highly organized with an ability to multi-task and establish priorities
  • Must be creative and resourceful
  • Familiarity and thorough knowledge of DCFS mission, practices, policies and procedures
  • Computer literacy (e.g., Microsoft Windows applications, use of internet)
  • Ability to communicate with all levels of staff throughout the Department, including executive management, community agencies and stakeholders
  • Ability to work independently, collaboratively and as a team member
  • Willing to work extended hours, when necessary
11

Administrative Services Manager Resume Examples & Samples

  • Conducts semi-annual performance appraisals with team members, to ensure individual performance metrics and goal plans are consistently met and provides on-going feedback and guidance
  • Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
  • Demonstrates proactive business development by initiating discussions with existing clients on possible additional work and satisfaction with current support
  • Coordinates and assists with budget planning and is responsible for operating within approved budget
  • Must meet or exceed the needs of our internal clients by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
  • Develops an understanding of the key business and financial drivers that determine the firm's success
  • Exercises influence at many levels of the organization
  • Comfortable with change and managing all of the reactions people have to it
  • Ability to build relationships and influence in a virtual environment
  • Ability to manage and counsel people
  • Demonstrates deep knowledge in a discipline and broad knowledge of related disciplines
  • Must be experienced with all Microsoft Office Tools
  • Manages mid to large size teams up to 50pp within a location or department
  • Receives direction rather than supervision
  • May manage people virtually
  • Bachelor's degree in a related discipline, or equivalent work experience required
  • Approximately 8-10 years of experience
  • Min 3 years managing people
12

SEM Administrative Services Manager Resume Examples & Samples

  • Develop continuous improvements to SEM departmental administrative processes (30% of time)
  • Review SEM departmental administrative processes and identify opportunities for improvements in efficiency, quality, and customer service. Maintain proficiency in Stanford administrative policies and guidelines, and industry best practices and technologies to inform opportunities for continuous improvement in SEM
  • Develop and present specific recommendations for SEM departmental administrative processes and system improvements, outlining the changes needed in technology and process as well as cost and schedule requirements for making the improvement. If needed, act as project/program manager to implement system changes as assigned
  • Provide support to other project/program managers as assigned for implementing SEM business system changes
  • Risk Management: Review SEM’s business interruption risk exposure and recommend changes where appropriate to mitigate risks that may be present in areas such as business data integrity and backup; administrative staff resource redundancy and cross training; and group emergency communications systems and processes
  • Assure a highly productive SEM administrative support team (30% of time)
  • Capacity building for Admin staff: Provide periodic review of the training, capabilities, and performance of SEM’s administrative staff. Identify opportunities for additional education and training of administrative staff to best serve the SEM mission and SEM leadership team and staff in their work. If needed, recommend changes to position descriptions and/or classifications for SEM administrative staff/positions in order to optimize the effectiveness of the SEM administrative staff resource
  • Develop and deliver admin staff training curriculum: Collaborate with LBRE HR, University HR, SEM directors and managers to develop education and training curriculum for individual SEM administrative staff to optimize their capabilities within the bounds of their job classification
  • Assure a balanced distribution of workload amongst SEM administrative staff; an adept utilization of each administrative staff’s special talents and knowledge; and contingency plans for redistribution of overall workload
  • Coordinate SEM calendar and review with LBRE Departments DPM, BGM, LUEP, and Campus Architect (15%)
  • Act as administrative liaison between SEM and other campus departments to assure that SEM is providing timely and quality support in its business functions
  • Maintain a master departmental calendar of key business and administrative activities including internal and external project deliverables and regular senior leadership and department wide administrative meetings
  • Assure appropriate SEM representation at coordination and planning meetings with other LBRE departments; and gathering and distributing information and service requests between SEM and other LBRE departments as needed to assure administrative effectiveness between the departments
  • Provide process/administrative support to SEM senior leadership team on collective efforts (15% of time)
  • Organize and administer departmental meetings, events, and meetings involving the Executive Director and group directors
  • Prepare quarterly department and group administrative and business reports including production and dissemination of regular departmental key performance indicator reports (KPIs) in hard copy and electronic formats
  • Oversee SEM administrative IT needs: Act as SEM liaison with LBRE IT and campus IT regarding administrative information and communication technology needs. Evaluate and maintain SEM’s administrative technology program and equipment including smart phones, videoconferencing and other communication systems; desktop and mobile computing; administrative web presence. The implementation will be coordinated through LBRE IT
  • Develop and implement best practices for requisitions, contracting and invoicing processes with University Procurement
  • Act as SEM senior administrative liaison with other LBRE senior administrative managers
  • Coordinate internal SEM budgeting and capital planning processes (10% of time)
  • Liaison with Finance to enforce a calendar for annual financial activities, and work with departmental directors to use utilities forecasting tools. Act as scheduling and support liaison between SEM and LBRE F&A to assure timely support of F&A financial and administrative processes including capital and operating budgeting; utility and service center rate setting, and campus long range capital planning
  • Enforce reconciliation of variance reports for key utilities
  • Help enforce consistencies in financial transactions routed for approval, in the way alcohol and tips get charged, missing detailed/itemized receipts, out of policy expenses being charged
  • Review and assure SEM compliance with campus administrative policies including P-card, T-card, Expense Reimbursement and Procurement policies and ensure all transactions submitted for reimbursement are in accordance with the respective policies. Ensure consistency across SEM with regards to submission of the above. Ensure all transactions routed for approval are in accordance with policy
  • Manage a monthly audit with admin staff for accuracy and compliance with policy. If needed, liaison with Finance in resolving major Invoice Holds, ensuring invoices get processed and submitted in a timely manner to avoid late fee charges and streamline processing of Constellation Invoices
  • 4-year college degree or equivalent, graduate degree or certification is a plus
  • 5 years of job-related experience
  • Knowledge of project management principles and practices, especially as related to development of computerized business processes
  • Knowledge of basic software systems design and operating principles including business process mapping, system architecture
  • Knowledge of university facilities management and utilities business processes including systems for the collection, storage, analysis, and reporting of information about
  • Demonstrated skill in the use of spreadsheets, database programs, and word processing programs
  • Ability to manage a complex and often competing set of priorities in a high-pressure, results-oriented environment
  • Must possess strong organizational, time management and project management skills, with the ability to support multiple projects of various types at difference stages with emphasis on accuracy and meeting milestones and deadlines
  • High degree of energy and initiative, with the ability to work both independently and as part of a team
  • Strong communications skills, both written and oral (including proofreading) and ability to use sound judgment in following policies and procedures, using creativity to solve problems
  • Articulate audience motivations, product/program benefits, and recommend key messages. Utilize best practices and direct marketing techniques to reinforce effectiveness
  • Project Management: Apply sound project management to translate ideas into action and deliver results to stakeholders. Managing stakeholder expectation is a key and desired. Prepare, maintain, and communicate project schedules for the various phases of the work described herein
  • Implementation: Working with stakeholders, vendors, consultants, and other resources as required implement the software programs and migrate the corresponding SEM business functions into the new environment
  • Learning: Interview managers, engineers, and users and investigate current systems and practices as required to map out existing business processes with sufficient understanding and detail as to facilitate their incorporation into new long term business system programs
  • Training others: Oversee development and training of administrative personnel, which includes development and implementation of short and long term training plans. Coordinate individual and/or group training events
13

Administrative Services Manager Resume Examples & Samples

  • Have a bachelor's degree from an accredited college or university in accounting, computer science, management science, public administration, or related field
  • Extensive experience managing staff performance, including administering discipline and resolving conflict in accordance with Civil Service Rules and County policies
  • Demonstrated knowledge, critical thinking skills, and abilities required to work effectively with other divisions, the management of County departments, vendors, and outside agencies
  • Ability to establish and maintain cooperative and effective relationships with a broad range of professional and technical staff, including other County managers and outside business representatives
  • Ability to serve as advisor on highly technical and procedural matters related to the purchasing and payment process
  • Excellent time management, attendance, organizational skills, and the ability to manage multiple priorities in a fast-paced environment
  • Ability to supervise and manage more than 25 staff members
  • Ability to train staff and effectively delegate duties
  • Excellent business writing and oral communication skills
14

Administrative Services Manager Resume Examples & Samples

  • Associate's degree or certificate from college or technical school required or equivalent training/experience
  • One or more years experience or training working in an office environment and supervising staff / processes
  • Strong interpersonal skills with supervisor and staff populations
  • Strong computer literacy skills with the Microsoft Office Suite
15

Administrative Services Manager Resume Examples & Samples

  • Supervises or leads technical staff providing services in payroll, Return-to-Work, training, Employee Relations, and Performance Management
  • Plans and conducts complex and sensitive human resources assignments requiring in-depth research and analysis of County Code, policies, procedures and regulations, MOUs, and Civil Service Rules, Worker's Compensation and FMLA regulations to reach sound conclusions and recommendations
  • Provides guidance to management, supervisors and employees on the appropriate application of personnel policies, standards, regulations, procedures and practices
  • Develops policies, procedures and work plans to address potential and/or existing personnel problems and prevent their reoccurrence
  • Administers department-wide performance management, Return-to-Work and Risk Management programs and acts as liaison with the Department of Human Resources, County Counsel, Risk Management, Occupational Health Programs, among other stakeholders
  • Conducts administrative investigations of a sensitive nature, communicates findings and makes recommendations to correct or prevent future personnel issues
  • Reviews and makes recommendations to management regarding the application of discipline guidelines within the framework established by the Department of Human Resources. This position also coordinates grievance and Skelly processes, mediations and settlement agreements including providing guidance to participants who are new to the process, monitoring the timely issuance of responses to employees, communicating and executing recommended actions
  • Demonstrated ability to work independently, to follow through on instructions, and meet
16

Administrative Services Manager Resume Examples & Samples

  • Applies knowledge of administrative and business processes, personnelmanagement, and budgetary controls
  • Evaluates financial and Human Resources management activities toensure compliance with state and federal laws, rules, and regulations
  • Manages, develops, interprets, and applies policies and procedures
  • Consults with senior management on matters related toadministrative/business management activities and implementsadministrative policies andprocedures
  • Serves as a resource to others in solving moderately complex problems
  • Manages through subordinate supervisors' activities to support theorganization's mission
  • Consistent exercise of independent judgment and discretion in mattersof significance
  • Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary
17

Administrative Services Manager Resume Examples & Samples

  • At least three years of experience in risk management, return-to-work, and safety, particularly with public safety organizations
  • Ability to influence and collaborate at all levels of the organization
  • Demonstrated experience in critically analyzing matters related to workers' compensation and return-to-work
  • Demonstrated experience in managing a successful return-to-work program
  • Demonstrated experience in the application of Federal, State, and local laws related to employment practices
  • Excellent verbal, written, and listening skills
  • Possession of certifications, designations, or specific training relating to risk management
  • Experience with developing of Corrective Action Plans
  • Knowledge and experience with responses to California Public Records Act, Freedom of Information Act, and Subpoenas
  • Ability to provide outstanding customer service
18

Administrative Services Manager Resume Examples & Samples

  • Executive administrator
  • DoD and U.S. Army Experience
  • Organizational coordination for staff action package review and approval recommendations
  • Maintain tasking system, input of critical tasks, management of Initiatives/projects
  • SharePoint expertise
  • Status reports, telephone, e-mail, VTC, correspondence, calendar management, visitor, reception/escort and meeting planning
  • Execution support including spreadsheet/database expertise, oversee training program, emergency preparedness processes
  • Staff action management
  • Receive visitors and screen calls, maintain calendars, compose and manage correspondence, monitor, control, and closeout of projects
  • Develop reports, development of tools and templates for architecture development process management
19

Administrative Services Manager Resume Examples & Samples

  • Excellent written and oral communication skills and attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
  • Ability to manage virtually
  • Ability to define and communicate clear business objectives and desired outcomes
  • Ability to analyze/interpret difficult situations and provide recommendations for resolution
20

Administrative Services Manager Resume Examples & Samples

  • Responsible for the management of the Operations Unit; assignment distribution; the review and approval of all processing related work assigned to and completed by the Operations Unit
  • Reviews processing requests and assigns work to staff which includes the completion of all new hire, promotional, transfers, bonus, special pay and all other related personnel transaction hiring documentation for subsequent entry into the ePAR and eHR systems
  • Performs supervisory duties including assigning work and work schedules, providing initial training, monitoring of punctuality and attendance, documenting work performance and writing performance evaluations, acting as a resource to line staff, and performing review and approval of all transactions in ePAR and eHR systems
  • Maintains and updates on a daily basis detailed computerized assignment logs for all processing transactions. Enters information including type of transaction, analyst assigned, completion, and approval date for each assignment. Utilizes assignment log to maintain historical documentation of all transactions as a tool to identify errors and areas for improvement, use in evaluation of employee performance, as well as, a method or providing information to management and/or executive staff regarding various personnel transactions
  • Reviews documentation to ensure criteria is met for various special pay and bonus requests prior to assigning to staff. Verifies appropriate documentation is attached, the request form is complete and accurate and in compliance with the related Memorandum of Understandings, County Code Title 6 sections or other requirements and the required approvals are indicated on the form
  • Utilizes and trains employees on how to use various software programs to access current and historical personnel related hiring information. Provides and/or supervises initial training on these systems and ensures processing staff understands, accesses, and utilizes systems and information appropriately and in a confidential manner. Trains staff on the use of various human resource reference guides including the Los Angeles County Code Civil Services Rules, Title 6, Departmental Ordinances, Memorandum of Understandings, Interpretive Manual, ePAR and eHR Desk Procedures and all other related processing resources
  • Works with manager to conduct on-going audits of processing functions. Supervises staff conducting research in processing systems, personnel jackets, and other documentation for audit purposes, reviews information researched, and discusses with supervisor and manager. Makes suggestions or recommendations to correct or address issues based on information reviewed. Assists with special processing assignments
  • One year of supervisory experience in a Human Resources Office, Central Processing Unit
  • Strong analytical, organizational, interpersonal skills; experience assigning work, and evaluating performance, and preparing written reports of findings and recommendation
  • Demonstrated ability to work independently with minimal supervision, and abilities in analyzing, organizing and prioritizing multiple assignments in a fast-paced environment
  • Demonstrated knowledge of Civil Service Rules, DHR Policies, Procedures and Guidelines, and principals and practices of personnel administration
  • Strong understanding of, and experience with personal computers and related software; proficiency in Microsoft Word, Excel, ePAR and eHR systems
  • Excellent customer service skills and the ability to effectively interface with all levels of customers in a professional demeanor
  • Ability to handle multiple priorities and meet deadlines
21

Administrative Services Manager Resume Examples & Samples

  • Experience developing contract solicitations, specifications, and/ or statement of work
  • Experience reviewing, negotiating, and establishing a contract based on proposals received
  • Strong organizational, analytical, interpersonal, written, and verbal communication skills
  • Ability to work with all levels of staff, including supervisors and managers
  • Ability to multi-task and adapt to constant change
  • Strong computer skills utilizing Microsoft Office: Word, Excel, and Outlook
  • Ability to develop contract solicitations, specifications, and/ or statement of work
  • Ability to review, negotiate, and establish a contract based on proposals received
22

Administrative Services Manager Resume Examples & Samples

  • Supervises Executive and Administrative Assistants (40+ member department)
  • Coordinates all administrative support processes and works cooperatively with inter-related departments
  • Evaluates Administrative Support staffing levels and makes recommendations regarding new hires, promotions and terminations. Staff open positions, working with human resources, from job description through offer
  • Makes recommendations and assists in the formulation of Administrative support staff procedures/operations
  • Assures proper on boarding of all EA’s and AA’s, training, and on-going career development initiatives; coordinates closely with Facilities for location of support, pairings, and potential location moves
  • Ensure appropriate coverage of Partner/Principal/PL support needs; manage schedule to cover for planned (vacation) and unplanned (illness, etc.) staff absences
  • Actively work with consulting staff to define and manage expectations and to understand needs for administrative support services
  • Seek to continuously improve quality, morale, knowledge, and teamwork through strong communication and daily involvement in coaching and development
  • Actively assist in problem solving and prioritization of competing demands
  • Lead monthly EA/AA team meetings to provide information and updates on relevant issues
  • Motivate, develop, provide coaching and feedback through annual performance management process and year round informal feedback process
  • Ensure consistency, fairness and equity in the performance review process for EA/AA team
  • Provide recommendations for promotions, annual increases and bonus awards and performance management
  • Work with Training Coordinator to create and implement EA/AA team training and development programs; keep up to date with needs and local training offerings and make recommendations for attendance
  • Create and encourage a stimulating work environment through excellent communication and the development of programs/initiatives geared toward
  • Encouraging participation in professional development activities
  • Fostering team work within work groups, across functions and throughout the office
  • Encouraging participation in office activities
  • Raising awareness of the role of administrative support staff in the success of BCG
  • Attend BST Management Team meetings to maintain collaborative working environment with all functions
  • Partners with Regional EA/AA peer management group on various projects and initiatives; leads Regional projects, as applicable
  • Partners with local Affiliation team to schedule, plan, and arrange various affiliation events throughout the calendar year
  • Sits on sub-committees as requested to develop administrative improvement issues
  • Responsible for assuring policies pertaining to inviolate files are followed by executive and administrative assistant staff
  • Utilizes independent judgment within framework of established procedures, policies and objectives in decisions effecting the Executive and Administrative Assistant staff
  • Prepares department's annual operating budget and is responsible for budget compliance
23

Administrative Services Manager Resume Examples & Samples

  • Efficient management of the resources devoted to the support of the WAS Consulting Staff, as well as visiting Partners and consulting staff
  • Continuous improvement in the quality of business support services through training, workflow, processes, etc
  • Develop programs and initiatives geared toward raising the awareness of the role of the Administrative Services Team in the success of BCG (including monthly team meetings)
  • Schedule and conduct effective orientation, training, and mentoring programs for members of the Administrative Services Team
  • Oversee annual performance review process (via BCG's PDO system), collect and share feedback for mid-year and year-end reviews
  • Manage EA/AA assignments to support Partners, Principals, and Senior Managers
  • Manage onboarding process for all new hires
  • Make recommendations for Administrative Services Team to attend trainings for job performance and individual development
  • Seek to continuously improve quality, morale, knowledge, and teamwork through strong communication and involvement
  • Resolve employee relations issues in coordination with the Human Resources Manager and Office Coordinator (including interviewing/hiring/performance improvement)
  • Supervise and mentor interns; prioritize and manage tasks assigned to them
  • Ensure adequate EA/AA and Reception team communication through regular team meetings
  • Anticipate future support needs by teaming with office leadership to understand growth projections; work with HR to hire team members as needed
  • Manage Worldwide Officer Meeting (WWOM) communications to ensure EAs have all necessary information to support Partner attendance
  • Drive future change initiatives, as necessary
24

Administrative Services Manager Resume Examples & Samples

  • Strong project management skills, including the ability to develop appropriate timelines and meet deadlines
  • Strong verbal communication skills, with the ability to speak comfortably to small groups
  • Strong written communication skills, including the ability to draft emails and letters using excellent form, style, grammar and spelling
  • Strong interpersonal skills with the ability to work with diverse audiences
  • Knowledge of events planning and coordination
  • Proven contract negotiation skills
  • High degree of comfort and skill working with MS Office, including Excel and PowerPoint and databases
25

Administrative Services Manager Resume Examples & Samples

  • Strong knowledge of applicable County-wide/department policies, procedures and regulations
  • Proficient in critical/analytical assessment and fact finding capabilities
  • Ability to interact with all levels of staff
  • Experience in collaborating and troubleshooting with computer program developers
  • Excellent time management/organizational skills
  • Ability to establish priorities for efficient task completion
  • Solid understanding of the DCFS Human Resources Personnel Manual
  • Ability to analyze and interpret Civil Service Rules, County Codes and Department regulations
  • Ability to objectively detect policy infractions by DCFS staff and provide reports to Human Resources for any necessary action
  • Ability to handle highly sensitive issues in a professional and confidential manner
26

Administrative Services Manager Resume Examples & Samples

  • A Bachelor's degree from an accredited college or university
  • Two or more years of experience managing a unit or section within a County agency
  • Demonstrated experience in developing and implementing new and/or improved County programs
  • Demonstrated experience in handling employee performance or discipline issues
27

Administrative Services Manager Resume Examples & Samples

  • Review, allocate and code all facilities department invoices for SVP signature and work with accounting to process the invoices
  • Coordinate site based facilities issues (building repairs, maintenance, etc.)
  • Vendor management for multiple locations to include Xerox, Staples, Deluxe and Cintas
  • Copier and fax management to include managing the leases and coordinating the installations for all locations with the vendor, IT and internal departments
  • Manage and update department listing of all groups
  • Work with vendors and team members on site relocations, expansions and employee moves to ensure new/expanded spaces are business ready on the day of the move(s)
  • Manage onboarding and User Provisioning function for facilities group
  • Daily review/approvals for all Staples and Deluxe orders placed by employees
  • Work with vendors to add, remove and change access for employees
  • Update cost tracking reports by vendor quarterly for SVP review
  • Assist SVP with space management reports
  • Update Facilities and Administrative Services manual periodically with all current facilities’ processes
  • Assist SVP with lease file management
  • Assist SVP with document organization and filing
  • Coordinate cable/Satellite installations for all locations
  • Work with Accounting & Finance to assist SVP with Facilities’ annual plans (budgets)
  • Assist SVP with any administrative functions or projects as needed
  • Backup mail room and reception desk (2nd)
  • 3 years of experience working in a similar work environment
  • Accuracy with work products
  • Initiative; ability to work well w/o close supervision
  • General knowledge of basic Accounting
  • MS Excel, Word and PowerPoint (in that order of importance)
  • An attitude of service and support for manager and team members
28

Administrative Services Manager Resume Examples & Samples

  • Coordinating and planning complex solicitation processes for specialized program services
  • Conducting solicitations and negotiations
  • Facilitating proposal evaluations
  • Utilizing prescribed document formats and processes
  • Maintaining pertinent records in accordance with Federal, State and County policies
  • Reviewing and recommending strategies for optimum service delivery
29

Administrative Services Manager Resume Examples & Samples

  • Conduct activities in support of and partnership with, the CIO, Office of the CIO, and Deputy CIO
  • Provide primary leadership and high-level management to accomplish the strategic priorities and defined business outcomes of assigned division organizational programs
  • Provide consultation to ETS staff, ETS Management Team, CIO, and ETS subject matter expertise
  • Mentor division staff to continuously increase the depth and breadth of expertise with the division and to foster professional and personal development of individuals
  • Persons under final consideration for initial appointment with HCA are subject to a background check*
30

Administrative Services Manager Resume Examples & Samples

  • Supervises, plans, evaluates and controls the work of technical personnel engaged in employee relations, discipline, and performance management to ensure consistency of work products and recommendations with applicable Civil Service Rules, the Department of Human Resources (DHR) Policies, Procedures and Guidelines (DHR), and Federal and State employment regulations
  • Reviews letters involving non-disciplinary and disciplinary actions, such as Confirmations of Counseling, Memorandums of Expectation, Warnings, Letters of Reprimand, as well as Skelly notices of intent and final imposition letters for suspensions, reductions and discharges to ensure their technical content is consistent with the requirements outlined in DHR's PPGs and Civil Service Rules due process provisions, and to ensure proposed actions have a sufficient basis for defense before DHR (5-day suspensions) and the Civil Service Commission (all major discipline); submits all major disciplinary action letters to the Departmental Human Resources Manager for approval
  • Supervises the planning, coordination and administration of all Departmental employee relations activities by: ensuring meet and confer sessions are scheduled with Local SEIU 721 on matters involving implementation of policies, procedures and organizational changes impacting working conditions; monitoring the scheduling and facilitation of level one, two and three grievance hearings; monitoring onsite visits at all Community and Senior Centers and Adult Protective Services field offices by Local SEIU 721 representatives; planning and facilitating Joint Labor Management Committee and Caseload meetings in accordance with Memorandum of Understanding and Employee Relations Ordinance provisions; and advising employees as well as section managers and division heads on Departmental employee relations policies, the rights and obligations of the parties concerned and the recourse available to them
  • Serves as a technical expert in advising and instructing section managers and division heads in all matters disciplinary policies, preparation of performance evaluations inclusive of improvement needed ratings, approaches for correcting specific behavior or performance problems using GAP analysis techniques, and the application of Civil Service Rules on issues related to probationary reductions and discharges to support Departmental compliance with Countywide personnel policies and procedures
  • Journey level experience in human resources and performance management
  • Exceptional analytical and problem solving abilities
31

Administrative Services Manager Resume Examples & Samples

  • Highly-developed business acumen, preferably in an academic setting; strong relevant subject matter knowledge
  • Enthusiasm with a “can-do” attitude in cultivating R&DE’s culture of excellence
  • Demonstrated extensive high-level administrative experience supporting the top executive of a complex organization
  • Demonstrated creativity, problem solving, critical analysis, initiative, judgment and, decision-making skills; demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines
  • Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness
  • Demonstrated solid planning and organizational skills; strong analytical, critical thinking, planning, organization, prioritization, creativity, productivity, initiative, ownership of projects, resourcefulness, problem solving, negotiating, influencing, emotional intelligence, and decision making skills. Ability to weigh various options and their merits towards positive outcomes for R&DE
  • Demonstrated ability to perform duties with a high level of professional maturity, flexibility, discretion, confidentiality, judgment, diplomacy, and tact while handling and managing stress in fast-paced and dynamic work environment
  • Understands and demonstrates importance of the political landscape in actions and decision-making processes
  • Demonstrated interpersonal and customer relation skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group
  • Demonstrated ability to cultivate positive working relationships and gain the trust and respect of all levels of internal and external constituencies
  • Demonstrated experience working independently and as part of a team is essential
  • Excellent interpersonal, written and oral communication skills
  • Excellent interpersonal, written and oral communication skills, including editing and proofreading
  • Listening: actively listens, demonstrates interest and understands the subtext
  • Speaking: ability to present verbal information clearly, articulately and in a way that engages the recipient. Must have acute attention to detail and demonstrated effectiveness in managing multiple work assignments simultaneously, often under strict deadlines. Work accuracy is essential
  • Business Writing: ability to compose written information that is clear, well-structured, and grammatically correct, and develop reports and PowerPoint presentations. Compose, review, and edit printed and electronic correspondence, including confidential correspondence and communications with University senior administrators. Create interdepartmental communications and develop marketing collateral for distribution to targeted markets
  • Advanced computer skills and demonstrated experience with Microsoft Office Suite software and e-mail applications. Knowledge of Stanford applications (Axess, Oracle, Outlook) strongly desired
  • Demonstrates compliance with R&DE and Stanford policies, core values, principles and tenets
  • Prior work experience at Stanford and/or in higher education is strongly preferred