Field Services Manager Resume Samples

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JW
J Walter
Jean
Walter
70299 Diego Courts
Boston
MA
+1 (555) 343 4596
70299 Diego Courts
Boston
MA
Phone
p +1 (555) 343 4596
Experience Experience
New York, NY
Field Services Manager
New York, NY
Abernathy and Sons
New York, NY
Field Services Manager
  • Provides support for and works in conjunction with the Technology Support Center, Field Services and other groups for technical assistance
  • Assist account management team with business development and market growth
  • Provide support and guidance to the field service staff optimizing resources, managing individual development and providing formal and informal feedback
  • Performs site audits/evaluations on a yearly basis to improve process and best practices for field service,field engineering,depot repair and call center
  • Approves personnel activities concerning hiring, training/development and evaluation of staff performance
  • Manages the design, deployment, maintenance, support and upgrade of servers, workstations, hardware, software, operating systems and distributed printers
  • Provides and development strategies that focus on business initiatives and increasing overall customer satisfaction
Detroit, MI
Regional Field Services Manager
Detroit, MI
Abshire, Cummings and Heaney
Detroit, MI
Regional Field Services Manager
  • Consults with team members and customers to develop the most efficient repair and maintenance practices, ensuring the highest quality performance to vendors, customers, and internal stakeholders
  • Evaluates inspections performed for properties. Determines and recommends repairs to be performed for each property
  • Prepare and interpret bid and work item requests made by vendor, customer, and internal team members to ensure bid and work item consistency with intent of requestor
  • Evaluates bids for property repairs
  • Evaluates completed work submitted by vendors to ensure work quality, consistency against work requested, and turn-around-time for work performed. Inspect properties on a random basis to verify vendor performance
  • Build relationships with local code enforcement, municipalities and utility companies
  • Develop portfolio and report changes to local codes and laws that pertain to business division
present
Philadelphia, PA
Metering Field Services Manager
Philadelphia, PA
Hermann, Dare and Sipes
present
Philadelphia, PA
Metering Field Services Manager
present
  • Analyze performance data from scheduling and meter reading systems in support of senior management
  • Minimize business risk through effective decision making and prudent management techniques
  • Manage completion of all meter reading functions on a daily basis
  • Interact directly with customers. Resolve access issues; assist with billing issue resolution and meet Customer Guarantee targets
  • Serve as a system expert; train employees in Mobility Work management system (MWM) and meter reading software system (FCS) operation and analyze activities as necessary
  • Manage and support the delivery of net metering and distributed generation business objectives
  • Deliver financial performance objectives according to department operating plans
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Iowa State University
Bachelor’s Degree in Engineering
Skills Skills
  • Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn proprietary software systems
  • Knowledge of applicable NFPA, ASME, and ANSI standards
  • Ability to present a powerful and positive professional image
  • Excellent hands on knowledge of electrical testing and diagnostic equipment
  • Good communication and interpersonal skills for frequent contact with visitors and customers/clients entering the worksite
  • ITIL v3 certification desirable
  • A commitment to total customer satisfaction, with outstanding interpersonal skills and professionalism
  • Knowledge of mechanical engineering principles including hydraulics, heat transfer, and fluid flow
  • General PC hardware and software knowledge
  • An ability to manage a virtual workforce and effectively communicate via non-traditional means
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15 Field Services Manager resume templates

1

Field Services Manager Resume Examples & Samples

  • Approves personnel activities concerning hiring, training/development and evaluation of staff performance
  • Directs, establishes, plans and implements the policies, processes and procedures to support and design the organization's desktop architecture
  • Manages the design, deployment, maintenance, support and upgrade of servers, workstations, hardware, software, operating systems and distributed printers
  • Provides and development strategies that focus on business initiatives and increasing overall customer satisfaction
  • Provides support for and works in conjunction with the Technology Support Center, Field Services and other groups for technical assistance
2

Field Services Manager Resume Examples & Samples

  • Identify and drive best practices, including standardization, report automation, and process improvement across all aspects of Vendor Management
  • Serve as point of escalation for issues related to vendor performance
  • Responsible for general oversight/governance of vendor contracts for HP, IBM & Telaid and associated costs and funding monitoring and requirements
  • Assist in preparing communications, processes, reporting, and program outputs as needed
  • Act as central point of contact for vendors (HP, IBM & Telaid) successfully fostering relationships with vendor contacts across all levels of the organization; provide point of escalation to resolve contractual/operational issues
  • Identify and manage through efficiencies across the vendor management space
  • A minimum of 5-7 years of progressive vendor management or related experience
  • Knowledge of vendor performance metrics
  • Experience in managing Corporate IT Hardware, Software and Services vendors through metrics, SLAs and QBRs
  • Broad knowledge base and experience in developing and implementing policies, procedures, workflow processes, forecasts and strategic objectives to increase operational efficiencies and profitability
  • Microsoft Office suite
  • Proficient in Word, Excel, PowerPoint and Outlook
  • General PC hardware and software knowledge
  • Sharepoint for Content Management
  • Exceptional interpersonal and communication skills, both written and verbal
  • ITIL v3 certification desirable
3

Field Services Manager Guatemala Resume Examples & Samples

  • Assurance of KPI / SLA compliance
  • Report monthly and weekly technical and financial status
  • General Ericsson product portfolio knowledge, preferably service product portfolio
4

Field Services Manager El Salvador Resume Examples & Samples

  • Management of technicians and engineers: establish career plan / perform evaluations / determine training
  • Handle escalations (internal and external)
  • General Ericsson organizational knowledge
  • 7 years of Experience in Operation & Maintenance or similar duties
5

Field Services Manager Nicaragua Resume Examples & Samples

  • Budget control
  • Management of internal customers (MSCOO / Account Managers / Heads of Operation for CU)
  • MSC, MBA or equivalent through experience
  • At least 7 years experience, preferably from the Telecom & IT Industry
  • General Global Service knowledge
  • Experience handling high stress situations
6

Senior Field Services Manager Resume Examples & Samples

  • Oversees multiple customers, and the management, performance and completion of multiple field services projects within a specific geographical area
  • Interacts with customer personnel from Maintenance Supervisors to General Managers, Commissioner’s etc
  • Interacts with internal business & development personnel to assist in strategic initiatives in the region
  • Supports San Diego Managment and engineering efforts as necessary
  • Member of the program management team, coordinating with program leadership and engineering
  • Responsible for the direction and future of the local internal organization, aligned to company strategy, policies, procedures, and ethical standards
  • Conducts project status meetings and participates in program reviews
  • Prepares proposals to provide for operation, maintenance and installation at various field sites as required
  • Determines staff hours, number of personnel, and parts and equipment required for field service sites
  • Works with the engineering groups to enhance fielded hardware and software and directs internal engineering groups as required
  • Provides data to fulfill customer requirements and for internal improvements and provide required information
  • Performs coaching/counseling sessions with staff to increase motivation and solve problem situations
  • Conducts meetings as necessary to discuss productivity and areas of improvement
  • Answers service related questions from customers/company employees
  • Reacts to customer complaints and bring to resolution in a timely manner
  • Promotes teamwork within department and Company
  • Recruits and hires all positions for department/location
  • Develops and trains staff and sets collaborative and professional tone for organization
  • Manages staff performance including disciplinary action, working with senior management and Human Resources as required
  • Develops and delivers training programs to meet company and customer objectives
  • Makes all necessary arrangements to keep facility in good working condition
  • Recommends and implements changes to enhance facility and employee productivity
7

Field Services Manager Resume Examples & Samples

  • Experience in leading day-to-day operations while fostering a positive and open work environment
  • Strong computer skills, including proficiency in Microsoft Office and the ability to quickly learn proprietary software systems
  • 2+ years of p/l management, budgeting and forecasting experience
  • Experience using daily, monthly and annual performance trends to develop strategic solutions to improve business performance and meet (EBITDA) goals
  • One or more years of direct or indirect sales or sales management experience
  • The ability to interface with multiple levels of the organization and work with cross functional teams
8

Field Services Manager Resume Examples & Samples

  • Manage and oversee operations of growing Field Services department
  • Develop Field Services projects throughout the Baltimore area
  • Meet with clients and prospects to determine their needs and develop solutions to their problems
  • Scope projects, develop proposals, schedule jobs, and determine appropriate staffing/equipment needs
  • Be a member of the Mid-Atlantic management team to ensure operational efficiency, productivity, and success
  • Mentor, develop, and coach direct reports
  • Develop Standard Operating Procedures(SOP) to achieve consistent levels of service
  • Train employees on proper skills and behaviors required to be successful at work each day
  • Ensure Triumvirate’s culture, core beliefs, and policies are being followed
  • Assist account management team with business development and market growth
  • Negotiate and manage contracts with outside suppliers
  • Participate in Emergency Response rotations
  • WOW! Internal and external customers
  • 3 -5 years of leadership experience in environmental field services, such as remediation, tank cleaning, decontamination, and emergency response
  • Knowledge, EPA, DOT, RCRA, OSHA, and state regulations as they affect and impact company operations
  • Experience with PCB and Asbestos Remediation
  • Bachelor’s degree in environmental, safety, or other related field preferred
  • Multi-tasker and detail oriented a must
9

Field Services Manager Resume Examples & Samples

  • Supervises field service technicians, product specialists, and dispatcher
  • Assists Service Manager in reviewing service and machine profitability
  • Encourages sale of Maintenance contracts to customers
  • Manages the processing of Field Service work order tickets
  • Maintains pricing updates and reports
  • Oversees ordering of parts, receiving, distribution, and transfer process
  • Ensures customer satisfaction by taking proactive steps to problem solve
  • Troubleshoots problem work orders
10

Field Services Manager Resume Examples & Samples

  • Reviews and provides feedback on monthly Scorecard site activity specific to field service metric and set service level agreements
  • Performs site audits/evaluations on a yearly basis to improve process and best practices for field service,field engineering,depot repair and call center
  • Coordinates facility and security needs for Field Service and warehouse operations with Lottery Security and Building Manager
11

Field Services Manager Resume Examples & Samples

  • Serves as technology expert on delivering technological requirements such as server, desktop, local service, Local Area Networks, Wide Area Networks, data centers, mainframes, large server configuration, and backup services to meet business needs
  • Provides technical expertise and guidance; oversees design reviews; validates technology approach and associated work products on large projects to ensure adherence to company guidelines. Conducts cost analysis studies to determine feasibility of various approaches
  • Captures technical requirements and defines technology solutions; creates the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
  • Oversees relationships with team members, on-site consultants, partners, companies, third parties, and clients to define, develop and deploy technology solutions
  • Assists client in defining strategic technology direction for solution. Evaluates and selects business application packages and vendors
  • Evaluates technologies and determines strengths and weaknesses of technology architecture, implementation and suitability; implements solutions to ensure consistency with the company vision
  • Oversees project life cycle from requirements through design, implementation, and support to ensure implementation of appropriate technology in every stage
  • Collaborates with and provide leadership, work direction and guidance to other systems analysts/programmers and may act as a Project Leader
  • Increases the productivity and effectiveness of the organization by defining standards, best practices and promoting reuse as it relates to technology
  • Manages and oversees the organization and performance of certain functional areas and the activities of direct reports. Provides staff management and guidance with an understanding and following of established company policies and procedures
  • Manages and ensures service delivery of projects/programs to meet client and company expectations and needs. Creates, recommends and implements project/program improvements to meet established objectives
  • Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions
  • Motivates and rewards employees including providing salary increases within allocated budgets and company guidelines
  • Bachelor's degree in computer science, business administration, or related field preferred
  • Twelve or more years of technical consulting or computer science experience
  • Experience working with technology industry and architecture
  • Experience working with technical products, vendors, and families of technology
  • Experience working with mainframes, scheduling software, and other related technologies
  • Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies, project management software and finance and accounting knowledge
  • Strong communication skills to communicate with clients, support personnel, and management
  • Strong interpersonal skills to communicate with clients and management
12

Field Services Manager Resume Examples & Samples

  • Architects highly complex, global solutions across the appropriate engineering environments to meet business requirements or enhance performance
  • Reviews cost analyses and vendor comparison reports to ensure cost-effective and efficient operations. Recommends vendor/approach and presents to senior management
  • Reviews and recommends highly complex systems investment(s) to management and customers based on results of independent assessment of current and future performance, stability, and systems management/life cycle issues
  • Provides escalated, highly complex technical support to customers by investigating and resolving systems-related matters of significance; provides support telephonically and/or electronically
  • Plans, conducts and oversees the technical aspects of large, complex projects; coordinates the efforts of technical support staff in the performance of assigned projects. Reviews completion and implementation of system additions and/or enhancements and provides management overview
  • Develops and applies advanced methods, theories and research techniques in the investigation and solution of highly complex system requirements and problems. Develops training tools and documentation; oversees implementation of same
  • Reviews literature, patents and current practices to support business requirements and/or new industry technology. Prepares reports and/or recommendations regarding new technology to appropriate personnel
  • Provides complex technical consultation on current and proposed systems to other organizations and clients
  • Bachelor's degree in engineering, systems engineering, physics, computer science, management information systems, or related field preferred
  • Nine or more years of experience in systems engineering, software engineering, operating systems programming or naval architecture
  • Experience working with specific software and/or hardware systems with a specific concentration in one or more areas
  • Experience working with one or more structured programming languages
  • Strong leadership skills to effectively mentor and lead junior level personnel
  • Strong analytical and creative problem solving skills for design, creation and testing of complex systems
  • Strong interpersonal skills to interact with customers, senior level personnel, subordinates and team members
  • Strong organization skills to prioritize work, balance and lead complex projects
  • Ability to work independently and as part of a global team
  • Ability to integrate highly complex hardware and software systems
  • Candidate must have a Bachelor's degree with at least 5 years of IT Engineering experience in a Government Enterprise, or a Master's degree with at least 3 years of IT Engineering experience in a Government Enterprise
  • Field Service skills in data management, Oracle database management and maintenance, and process analysis and improvement
  • Experience with HTML 5.0, Linux/Windows server operating systems, VMWare, Postgres and Aspera
  • Position is in Northern Virginia
13

Regional Field Services Manager Resume Examples & Samples

  • Consults with team members and customers to develop the most efficient repair and maintenance practices, ensuring the highest quality performance to vendors, customers, and internal stakeholders
  • Evaluates inspections performed for properties. Determines and recommends repairs to be performed for each property
  • Prepare and interpret bid and work item requests made by vendor, customer, and internal team members to ensure bid and work item consistency with intent of requestor
  • Evaluates bids for property repairs
  • Verifies that bids are appropriate for work to be performed, determines repair activity to be performed, and the vendor to perform such repair
  • Evaluates completed work submitted by vendors to ensure work quality, consistency against work requested, and turn-around-time for work performed. Inspect properties on a random basis to verify vendor performance
  • Build relationships with local code enforcement, municipalities and utility companies
  • Develop portfolio and report changes to local codes and laws that pertain to business division
  • Provides data and reporting information to management as requested
  • Identify local vendors for Vendor Management Department
  • Participates in the budgeting and goal setting processes of the business division
  • Gives input as requested on upgrades or enhancements to the automated property tracking and accounting system software in order to improve functionality and utility
  • Attends public hearings as needed to settle lien and enforcement claims
  • Bachelor's degree preferred or 5 years relevant experience
  • A Minimum of 5 years experience in Code Compliance, Property Preservation, Building Inspection or Residential Project Management with a large volume residential construction or home building company is required
  • The Candidate must have the ability to travel up to 50% of the time with overnight stays
  • Candidate must have the ability to work independently with high level of focus on detail
  • Strong proficiency with MS Office applications is mandatory
14

Regional Field Services Manager Resume Examples & Samples

  • Achieve business objectives (revenue, profitability, and operational performance) with limited direct supervision from the National Field Director
  • Responsible for key customer satisfaction metrics, i.e., Safety, Quality & Delivery
  • Manage the planning, budgeting, and staffing of a technical service team
  • Develop, recruit and retain personnel resources to build an effective team
  • Implement our quality management system to achieve customer fulfillment, support new business, and achieve market growth
  • Own the regional customer relationship; establish and foster customer intimacy through routine interaction with key customer representatives
  • Partner with sales counterparts on new business opportunities to develop support strategies that will facilitate achievement of annual business objectives. Manage and direct employee relations to create a progressive, diverse workforce
  • Facilitate continuous improvement while driving a positive, pro-active and change management environment
15

Connectivity Field Services Manager Resume Examples & Samples

  • A proven track record in both service delivery and people management in an IT services environment
  • Excellent communication skills – you have the ability to influence, motivate and negotiate
  • Understanding of technology, vendors and solutions in the Networking space
  • Experience managing resources across multiple projects / assignments in a matrixed and nationalised business
  • Strong financial and commercial awareness. You’ll ideally have P&L management experience
  • Alignment to our values – teamwork, client centricity, professional excellence, integrity, innovation, diversity and respect
  • Proven ability to implement process improvement initiatives
  • Excellent planning, administrative, reporting and budgeting ability
  • Understanding of project management principles and methodologies
  • Proven ability to build and maintain client & vendor relationships
16

Field Services Manager Resume Examples & Samples

  • Requires a basic understanding of AkzoNobel’s coil and extrusion product portfolio
  • Requires an understanding of AkzoNobel warranties and normal performance expectations of the various warranted building product systems
  • Recognition of coil coater application process and problems associated with such
  • General understanding of substrates and pretreatment interactions
  • Must be willing and able to interact with all three tiers of the North American pre-paint market. (Substrate sources, coil coaters and fabricators)
17

Field Services Manager Resume Examples & Samples

  • Maintains communication with field personnel and external customers to ensure they receive in a timely fashion, technical information and lab data as is necessary to satisfy external customer’s needs including managing Product Information Requests submissions to Field Services
  • Oversees and participates in report writing and issuance of same to customers (internal and external)
  • Supervises the evaluation of new mud systems and products as deemed necessary by field operations and in cooperation with Product Development
  • Manage and coordinate daily activities of the laboratory
  • Ensures that areas of responsibility meet or exceed current ISO and API quality expectations
  • Develops and delivers presentations in a professional and effective manner by: developing technical presentations for customers and maintaining up to date awareness of company activities, industry trends and government regulations
  • Coach, lead, develop and direct employees in accordance with Newpark processes and policies, also ensuring compliance
  • Actively ensures all operations under position’s control are conducted safely and to the highest quality standards
  • Assists developers of new technology in implementation and commercialization
  • Liaises with suppliers and academia as required
  • Bachelor’s Degree or educational equivalent
  • 8 years related experience in drilling fluids products, drilling fluids testing, fluid chemistry, or field operations
  • 4 years in a managerial position
18

Field Services Manager Resume Examples & Samples

  • Provide support and guidance to the field service staff optimizing resources, managing individual development and providing formal and informal feedback
  • Meet financial objectives by forecasting revenue and expenses, budgeting and scheduling expenditures
  • Manage effective use of resources while enabling expedient response to challenging customer and sales requests
  • Ensure customer satisfaction is a priority and maintained at industry top level according to proscribed guidelines
  • Interface with customers on critical issues
  • Perform customer site visits, as needed
  • Field visits with direct report engineers, as needed
  • Manage training of new and existing direct reports
  • Monitor time keeping and expense reports
  • Drive results to meet/exceed all service-related KPIs
  • Review service work for completeness and correctness
  • Review service quotations
  • Increase the Installed Base through Lead Generation
  • Build and maintain strong relationships with counterparts at Partner Companies
  • Maintain a good understanding of customer systems and configuration
  • Set customer expectations appropriately and accurately
  • Supervise Mechanical trouble-shooting on a variety of equipment systems
  • Comply with all Customer Safety and Environmental Compliance requirements
  • Provide technical training as needed
  • Bachelor’s degree from an accredited institution and/or military experience required
  • 3-5 years of managing field service operations
  • Demonstrated leadership skills to motivate, support and empower people
  • Ability to present a powerful and positive professional image
  • Demonstrated Customer management skills; ability to manage and diffuse difficult customer situations
  • Data-driven, detail-oriented approach to making decisions
  • Strong track record of reducing operating costs while improving customer satisfaction
  • Fluency in Microsoft Office applications; Experience with Salesforce/ServiceMax a plus
  • Proven ability to organize, motivate and direct people
  • Ability to travel when required
  • Working knowledge of mechanical design and its application in industrial designs including specifications
  • Critical thinking with exceptional problem solving skills, able to work independently or in team environment
  • Excellent hands on knowledge of electrical testing and diagnostic equipment
  • Must be able to prepare hand drawn sketches accurately representing process flow diagrams using industry standard symbols and nomenclature
  • Efficiently organize and plan work tasks to meet company goals
  • Excellent writing, editing, communication and interpersonal skills required
  • Able to work effectively with co-workers, subordinates and supervisors and customers
  • Knowledge of mechanical engineering principles including hydraulics, heat transfer, and fluid flow
  • Knowledge of applicable NFPA, ASME, and ANSI standards
19

National Field Services Manager Resume Examples & Samples

  • Manage the Field Service Representative team, including
  • 4-6 years related experience including experience and background in developing and leading remote employees
  • Experience in one or more of the following areas: Field Service, Marketing, Public and/or Media Relations, Corporate Communications
  • Proven experience in managing multiple projects and developing project plans and managing budgets
  • Proven networking and relationship-building experience required
  • Experience working effectively in complex global organizations, satisfying the needs of diverse constituents, and often working under the pressure of competing and sometimes conflicting priorities
  • Footwear industry or event management experience preferred
  • High degree of proficiency in all Microsoft Applications especially Outlook, Word, and Excel
  • Ability to effectively prepare and present information and respond to questions from management, clients, and other employees of the organization
  • Strong budget, financial management and administration skills including the ability to follow budget priorities and procedures
  • Excellent organizational, administrative, problem-solving, negotiation, and interpersonal skills
  • Ability to work flexible hours (including some evenings and weekends) and ability to travel
  • Knowledgeable in current trends
  • Highly intelligent, self-directing and self-confident with a strong creative mind and spirit
  • Global business knowledge with cross culture agility
  • Strategically-driven with an ability to implement tactically
  • Exhibits strong project management/organizational skills from concept through implementation
  • Skilled at focusing on desired results, determining what is important and urgent, clarifying next steps, to meet deadlines and achieve desired results
  • Ability to drive ideas from concept to completion through superior organizational, project management skills
  • Well-developed sense of urgency and follow through. Ability to handle multiple projects under pressure. Excellent time management skills
  • Strong sense of leadership, recognizing and cultivating direct reports’ talents
  • Clear, concise communication skills; presentation, written, and verbal
  • Ability to deal with individuals at all levels
  • Ability to work cooperatively and professionally in a variety of settings and to exercise tact and diplomacy, with or without formal reporting structures, and adapt on the fly
  • Ability to multi-task, organize priorities and problem-solve, and be resourceful, proactive, and detail-oriented in a fast paced environment
  • Motivated, creative, energetic, strong drive for results
  • Conflict management/resolution abilities
  • LI-DC
20

Field Services Manager Resume Examples & Samples

  • Comply with all USE Management System policies and procedures
  • Maintain and establish a long lasting, productive relationship with current customers
  • Ability to estimate a project, set-up the project with customer service and dispatch, manage the job to completion and customer satisfaction, assist billing, and collecting payment
  • Identify and call-on new customers
  • Develop new business within territories
  • Provide bids / quotes to customers
  • Ability to interface with multi-level customers
  • On-call 24 hours per day 365 days per year
  • Must have experience with Industrial cleaning (vacuum trucks, waterblasters, etc.) and or two years of management/leadership experience
  • Ability to work together with small and large groups of people and have strong leadership traits
  • Valid CDL with endorsements is an asset
  • Clean driving record, no violations for the past 36 months
  • Previous sales/service and account maintenance experience is necessary
  • Must possess the ability to communicate clearly over the radio and phone to transmit factual information and to address emergencies
  • Good communication and interpersonal skills for frequent contact with visitors and customers/clients entering the worksite
  • Complete assigned tasks with little oversight, in an organized manner
  • Meticulous attention to detail to gather and process data into meaningful reports
  • Must be familiar with a variety of field concepts, practices and procedures
  • Rely on experience and independent judgment to accomplish security tasks
  • NO THIRD PARTIES OR RECRUITERS PLEASE.**
21

Field Services Manager Resume Examples & Samples

  • Grow the Chapter Network
  • 5 years of experience working in the nonprofit sector
  • Demonstrated experience successfully managing groups of volunteers and an understanding of the current best practices and emerging trends in volunteer management
  • A Bachelor’s degree or an equivalent combination of education and work experience
  • Excellent communication skills—both oral and written—with an ability to inspire others to support GLSEN and become volunteers for its mission
  • Knowledge of national LGBT, education, civil rights and other relevant partner communities
  • Strong understanding and commitment to working through a social and racial justice lens
  • An appreciation for the mission and growth aspirations of GLSEN
22

Field Services Manager Resume Examples & Samples

  • Administrative resource for staff
  • Screening of clinical phone calls and directing them as needed
  • Completion of C2 forms for pharmacy
  • New Hire Onboarding
  • Welcome and follow up calls to all new patients
  • IDG prep and console facilitation during the IDG meeting
  • Staff – Monthly schedules, monitoring of PTO and availability
  • Updating HCHB with current staff availability
  • Workflow: Scheduling, Quality Reviewer Tasks, Supply Requisitions, Assign LP for SOC
  • Field: EOB’s, on sight coordination for hospital discharges, f/u on client concerns, partner with marketers periodically at accounts
  • Monitoring of some HR concerns: attendance, compliance records (license, insurance, PPD, etc.)
  • Monitoring of productivity requirements through scheduling
  • Monitoring of the use of service intensity during last 7 days
  • Monitoring and ordering of in house office supplies and some back up clinical supplies
  • Graduate of an accredited practical nurse or vocational nursing program
  • Three years nursing experience. Community health/hospice or medical/surgical
  • Experience is preferred
  • Currently licensed as an LPN/LVN in the State
  • Complies with accepted professional standards and practice
  • Demonstrates good verbal and written communication, and organization skills
  • Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
  • Possesses and maintains current CPR certification
23

Metering Field Services Manager Resume Examples & Samples

  • Manage the completion of all Metering work with zero OSHA recordable or lost time incidents as well as no preventable vehicle accidents
  • Manage completion of all meter reading functions on a daily basis
  • Manage completion of all field collection activities
  • Manage completion of all journeymen metermen functions
  • Manage the metermen apprenticeship program from a field perspective for any apprentices in the assigned location
  • Serve as a system expert; train employees in Mobility Work management system (MWM) and meter reading software system (FCS) operation and analyze activities as necessary
  • Analyze performance data from scheduling and meter reading systems in support of senior management
  • Minimize business risk through effective decision making and prudent management techniques
  • Deliver financial performance objectives according to department operating plans
  • Deliver stated business case objectives for MWM and FCS systems
  • Maintain relationships and provide metering field support to other internal organizations
  • Interact directly with customers. Resolve access issues; assist with billing issue resolution and meet Customer Guarantee targets
  • Support and deliver Load Research load study efforts
  • Investigate and assist with the resolution of Utility Commission complaints
  • Manage assigned vehicle fleet
  • Manage and support the delivery of net metering and distributed generation business objectives
  • Respond to after hour metering related inquires and business needs
  • Represent the Company in local community events and serve in a volunteer capacity
  • Understand and manage in accordance to Human Resource business policies
24

Field Services Manager Resume Examples & Samples

  • Operate efficiently to conclude: all on-site installation, repair, maintenance and demo activities (Travel associated with these activities could be up to 50%)
  • Support system demos for new customers
  • Perform troubleshooting and strive to resolve issues
  • Produce detailed service reports
  • Communicate effectively with colleagues and pass on important system-level information
  • Discern customer needs and offer advice or recommendations
  • Formulate relationships of trust with customers
  • Troubleshoot with customers over the phone and be willing to support 24/7 with additional compensation
  • Proven experience as a field service representative
  • Ability to manage and preserve technical equipment
  • Ability to easily acclimate to modified schedules
  • Accustomed to using RF troubleshooting equipment
  • Basic Linux knowledge
  • Technical degree or certification
  • Experience with hardware/RF/electrical paths
  • Ability to follow troubleshooting steps and communicate the results effectively
  • Climbing certified