Field Service Manager Resume Samples

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JF
J Fadel
Jerome
Fadel
879 Golda Points
Los Angeles
CA
+1 (555) 368 6463
879 Golda Points
Los Angeles
CA
Phone
p +1 (555) 368 6463
Experience Experience
Chicago, IL
Field Service Manager
Chicago, IL
Strosin-Welch
Chicago, IL
Field Service Manager
  • Preparing w/s or field training modules and implementation as per recent and upcoming
  • Partnering with region leadership to ensure customer satisfaction and growth targets are exceeded
  • Monitoring & continues improvement; Actively supervise, review,give insight and continuously improve the field service operation to increase the efficiency
  • Instilling confidence in our customers that Stryker is there for them
  • Driving a company vehicle, possibly for long periods of time, in a safe manner
  • Acting as a liaison for all internal and external customer intervention opportunities
  • Auditing WFCCs commitments to the trusted care metrics
San Francisco, CA
Field Service Manager FRS
San Francisco, CA
Willms, McClure and Walter
San Francisco, CA
Field Service Manager FRS
  • Partner with Ecolab Account Management teams to solve customer issues and assist in program development
  • Work in a safe manner and strive for zero work related incident
  • Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
  • Completes and submits all hours worked for the week by the established deadline
  • Meets with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
  • Completes and submits monthly plan and all other end-of-the-month paperwork to the Area manager in a timely manner
  • Utilises paper reports and other communication devices to communicate with customers, district manager, and the home office
present
Phoenix, AZ
Robotic Field Service Manager
Phoenix, AZ
Rutherford Inc
present
Phoenix, AZ
Robotic Field Service Manager
present
  • Coaching, mentoring, Growth and Development of Field Service Engineers
  • Meeting external and internal Customer expectations
  • Monitoring of Dispatch Board
  • Develop, track and implement sufficient training for Field Service Team to remain current with Technology, Applications and Products
  • Work to establish common Field service processes, Service Level Agreement (SLA) policies and tools, in line with the DMRO Service framework.(Knowledge Management tool, Remote Service)
  • Ensure best practice sharing (including outside ABB) and success stories in regards to Field Service Operations, Performance, etc…
  • Benefit quantification, Absorption, tracking and reporting (mainly through responsiveness KPI’s
Education Education
Bachelor’s Degree in Operations
Bachelor’s Degree in Operations
Tulane University
Bachelor’s Degree in Operations
Skills Skills
  • 3-5 years of claims adjusting experience
  • Extensive knowledge of all Cummins products
  • Five year’s experience in diesel engines and electrical mechanics
  • Willingness and confidence to be active in increasing customer contacts
  • Ability to travel to customer’s offices and facilities
  • Exceptional written and verbal communication skills
  • No major violations within the past five years. DWI or DUI is considered a major violation
  • No greater than three (3) minor traffic violations within the past three years
  • No greater than (1) chargeable accident with (2) minor violations within the past three years
  • Demonstrates mastery of basic level Supervisor tasks
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15 Field Service Manager resume templates

1

Field Service Manager Atlanta Resume Examples & Samples

  • Attend regular operational/reliability meetings with Customer
  • Plan and perform scheduled customer visits as required
  • Generate customer contact reports
  • Program Manager
  • Supply Chain Management
2

Field Service Manager Resume Examples & Samples

  • Manage and direct the activities of support personnel to provide support for all areas needed for customer satisfaction
  • Responsible for the training and support of customers and employees in the proper operation of equipment
  • Maintain an adequate inventory supply for the region's customers through records and analysis
  • Execute the budget against a set target for the respective region or group
  • Proficiently handle a wide range of responsibilities related to equipment such as troubleshooting/repair, cryopump overhauls, shield cleaning, & service parts sales
  • Timely resolve customer tool down situations, complaints, etc. to ensure high level of customer satisfaction
  • Efficiently work with customers on a regular basis. This includes meetings, phone calls, emails, and when needed work on the tool
  • Arrange resources for equipment installations & modifications
  • Prepare & execute plans for achieving revenue & profitability targets
  • Promote parts sales
  • Efficiently manage a group of field service technicians & engineers. Offer advice to team members
  • Effectively communicate with customers, team members, & Canon Anelva staff in Japan
  • Implement new methodologies to improve our business & stay current with market requirements
  • Must be very well organized in making plans, summarizing data, & presenting the proposals
  • This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies
  • Occasionally, this position may require an overnight travel with in United States
  • Bachelor’s degree in industrial technology, or equivalent training. A higher level degree is preferred
  • Minimum of five years of service related experience (including managerial experience) in the Semiconductor or data storage industry
  • Excellent verbal and written communication skills are required for the proper communication of highly technical information
  • Experience with PVD & using manufacturing equipment is required
  • Familiarity or experience with Anelva equipment is a plus
  • May require considerable travel throughout territory (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
  • Requires bilingual skills (Japanese/English)
3

Field Service Manager Resume Examples & Samples

  • Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering) and over 12 years of related experience
  • Microsoft Certified IT Professional (MCITP) qualification advantageous
  • Experience with Experion PKS or TPS maintenance or project implementation
  • Knowledge of Pulp and Paper, Oil & Gas, Mining and Chemical Industrial Processes preferred
  • Experience in People Management and Resource allocation especially supervising technical personnel in a support environment
  • Past experience in managing business group P&L
  • Good Knowledge of DCS & SIS, including HMI and SCADA, plus basic knowledge of Advanced Process Control and Business Solutions
  • Project management experience, providing technical project estimates and running projects to budget and schedule
  • Past experience in project scheduling and project controls is highly advantageous
4

Field Service Manager Resume Examples & Samples

  • Develop and lead a highly performing team and facilitate the team’s achievement of goals and objectives
  • Technical coaching and knowledge sharing within service team, to ensure they are able to meet the requirements of their work assignments
  • Deploy standard engineering and support process, tools and methodologies
  • Responsible for the management of assigned projects in industrial automation control
  • Ensure all service and engineering work meets requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost and that gross margin improvement are continuously pursued
  • Act as the focal point to the customer in all aspects of the project, ensuring that all contractual requirements and obligations are understood and fulfilled
  • Continuous improvement in general business processes and practices
  • Prime interface to customers to ensure that support and project requirements are defined, agreed and delivered within schedule and cost constraints
  • Spokesperson and figurehead in order to promote Honeywell’s service name and capability
  • Customer relationship management, to increase customer satisfaction levels
  • Ensure that the services team effectively integrates with both project engineering teams and other service teams through the region
  • Sales support including basic system design and estimation, scope definition and T&Cs
  • Bachelor's Degree in technical discipline (Automation, Instrumentation, Electronic, Electrical or Mechatronics Engineering) and over 10 years of related experience
  • ITIL Foundations Certification preferred
  • Knowledge of Oil & Gas, Mining and Chemical Industrial Processes preferred
  • Excellent interpersonal leadership skills - the ability to motivate, plan and to maintain the discipline to drive long term success is essential
  • Commitment to ensure that HSE is the highest priority in all activities
5

Field Service Manager Resume Examples & Samples

  • Responsible for development and implementation of the Annual Operating Plan for engine service
  • Track and report key business measures monthly. Adjust sales strategy accordingly to ensure achievement of plan objectives
  • Promote the concept of "total quality" customer service
  • Manage the service organization. Hire, dismiss, and review all service employees, subject to Vice President's approval
  • Make sales calls and solicit customers for all field services in order to meet sales and margin objectives, and to profitably grow as a business
  • Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers' questions
  • Maintain communication with customers to promote customer relations and loyalty
  • Plan and coordinate implementation of maintenance contracts
  • Direct the installation of generator equipment with employees, customers, and Arlington Fabrication. Update customers on installation plans
  • Ensure compliance with the company tool program
  • Oversee and schedule training for all service department personnel
  • Approve policy claims, initial installation inspection reports, and credit requests
  • Make sales calls with the Operations Manager and sales reps to obtain potential customers, as well as current users or sellers of Cummins products to promote business and retain customers
  • Resolve customer disputes in connection with either factory or distributorship warranties
  • High school diploma or equivalent required. College degree in business or engineering preferred
  • Extensive knowledge of all Cummins products
  • Five year’s experience in diesel engines and electrical mechanics
  • Must possess leadership qualities, integrity, and a sales orientation. Also must be a motivator, diplomat, and express good judgment in dealing with others
  • Willingness and confidence to be active in increasing customer contacts
  • Must possess superior interpersonal and customer relation skills
  • Must have knowledge and ability to operate computer in service functions
  • Must have extensive understanding and knowledge of warranty and service programs available for Cummins products
  • Ability to travel to customer’s offices and facilities
  • Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
  • Must have a current, valid driver's license issued by the state in which they reside
  • Must have current motor vehicle liability insurance
  • No major violations within the past five years. DWI or DUI is considered a major violation
  • No greater than three (3) minor traffic violations within the past three years
  • No greater than (1) chargeable accident with (2) minor violations within the past three years
  • Candidate must be able to pass (DOT) pre-employment drug testing and meet all physical requirements for the position
6

Field Service Manager Resume Examples & Samples

  • Provide food safety and brand standards education and training to customers
  • Completes food safety audits based on the customer’s required visit frequency (monthly or quarterly) and evaluates each department for compliance
  • Maintain dispensing equipment in excellent working condition and install equipment as necessary Meets with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
  • Completes required paperwork including the proper update of customer contact records and the territory management system
  • Utilises paper reports and other communication devices to communicate with customers, district manager, and the home office
  • Completes and submits monthly plan and all other end-of-the-month paperwork to the Area manager in a timely manner
  • Completes and submits all hours worked for the week by the established deadline
  • Provides survey/audit reports to home office on a daily basis by electronic sync
  • Strong planning and organisational skills and high attention to detail
  • Ability to work effectively without supervision, showing initiative, good judgment and superior decision making skills
  • Resourceful and continuous improvement focus
  • Foodservice management experience and/or related certification (such as Dietitian, Public Health, Health and Safety) is an asset
  • CIEH Level 4 Food Safety certification or equivalent is an asset
  • PC skills including basic excel
7

MCE Field Service Manager Resume Examples & Samples

  • Manages activities, work schedules, and priorities of assigned support staff; ensures that projects are completed on schedule and within budget
  • Represents the organization with customers to provide technical data, operational test, and hardware/software installation
  • Develops and implements systems to effectively track repairs of fielded products; analyzes data to provide operational feedback and anticipate future needs; collaborates with the program office to write technical data, develop software, test new flight capabilities, and support the fielding of company products
  • Develops and executes solutions to complex technical problems and issues; determines technical solutions in accordance with product and customer specifications
  • Conducts briefings and participates in technical meetings for internal and external representatives
  • Establishes operating policy and procedures; interprets, executes, and recommends modifications to organizational policies
  • Manages the planning, selection, retention, and development of human resources to ensure the availability of the required staff. Assesses employee performance and participates in conducting appraisals; reviews, approves and signs employee time cards
  • Implements configuration changes in the product and supports field upgrades and operations
  • Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to maintain a productive and safe working environment in accordance with established operating procedures and practices
  • Typically requires education/formal training equivalent to the completion of a Bachelors degree in a technical field and eleven or more years progressively complex experience in engineering including five or more years supervisory experience. Additional professional experience may be substituted in lieu of education
  • Must demonstrate an extensive technical understanding of engineering and field service principles, concepts, theory, regulations and practices; and comprehensive leadership skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment. Must possess: (1) the ability to identify, analyze, interpret and resolve complex management and technical problems; (2) excellent verbal and written communication skills to accurately document, report and present findings; (3) excellent interpersonal skills to effectively interface with all levels of employees, senior management and senior outside representatives; (4) the ability to maintain the confidentiality of sensitive information; and, (5) strong computer skills. Ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required
  • The FSM will be a current/qualified aircrew member and maintain operational flight currency
  • Ability to obtain and maintain a DoD Security Clearance is required
8

F-field Service Manager Resume Examples & Samples

  • Experience with the F-16 platform
  • Experience with delivering proven program results
  • Ability to travel for International program activities
  • Experience with contract administration
  • Demonstrated attributes of full spectrum leadership
  • Ability to energize the team, shape the future, build effective relationships and model personal excellence, integrity and accountability
  • Good communication and Interpersonal skills
  • Management, Field Service or Contractor Engineering Technical Service (CETS) Experience
  • Familiar with Corporate and LM Aero policies regarding employee deployments
  • Familiar with contracting processes such as Basis of Estimate (BOE) and Rough Order of Magnitude (ROM)
  • Familiar with Earned Value Management System
  • Familiar with Contractor Performance Assessment Reviews (CPAR)
9

Field Service Manager Resume Examples & Samples

  • Supporting the needs of their team
  • Setting and driving expectations for success
  • Instilling confidence in our customers that Stryker is there for them
  • Build relationships with your team and understand what they need
  • Spend time onsite at hospitals learning Stryker’s field service environment
  • Management responsibilities includes selection of new employees, performance evaluation inputs, career development, authorizing time cards, assigning and managing overtime, and administration of corrective actions
  • Creates assignments in the form of objectives with goals and the process by which to meet goals
  • Provides direction to employees according to established policies and senior management guidance
  • Directly manages customer and sales expectations
  • Administers Company policies that directly affect subordinate employees
  • Recommends and implements changes to unit or sub-unit policies
  • Coordinate with third party service providers when needed
  • Directs Field Service Team to achieve assignments using established guidelines, procedures, and policies
  • Interacts daily with Field Service Team, Tech Support Team and/or functional peer groups
  • Provides immediate supervision to a unit or group of employees, allocating tasks and checking work at frequent intervals. Manages semi-skilled and skilled employees
  • Preparation/update of documentation, simplifying the service process, formal presentation of technical data to management and/or peers
  • Responsible to comply with documentation procedures and standards
  • Trains and develops new hire field service personnel
  • Helps to train Field Service Supervisors in management policies and procedures
  • Resolves problems related to their field service area as brought to them by their subordinates, peers, and manager(s)
  • Interacts with customers with regard to post market surveillance activities
  • Manages field service schedule to support activities including repair, preventative maintenance, installation, and engineering change upgrades
  • Develops Field Service Technicians through training, field interaction, one-on-one discussions, MARs, and appraisals
  • Recruits, interviews, and selects personnel to ensure efficient operation of the field service functions with a specific area
  • Drives top line service revenue through management of parts, labor, and service contract pricing in conjunction with the sales team
  • Manages budget as provided by senior leadership to ensure effective operating income gains
  • Drives team’s efficiency gains through process improvement projects as assigned by management
  • Other duties as assigned by manager
  • Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met
  • Demonstrates mastery of basic level Supervisor tasks
  • Effective written and oral communication skills
  • Good judgment with the ability to make timely and sound decisions
  • Leadership/supervisory skills
  • Ability to prioritize projects
  • Good math and technical writing skills
  • Utilizes the following equipment: computer, calculator, telephone, measurement and testing equipment
  • Proven ability to recruit and retain top talent
  • Ability to troubleshoot remotely and effectively communicate guidance to customers and technicians
  • 3+ years of supervisory experience desirable
10

Field Service Manager Resume Examples & Samples

  • Provide service/support to achieve poultry sales targets ($5M annually)
  • Lead a team of 8-10 Zoetis Field Service Colleagues
  • Manage the overall financial expenses as it relates to the business for an assigned area. This should be done by using key financial and operational data to monitor performance and improve cost efficiencies within the assigned territory
  • Execute the Zoetis Site Evaluation Programs
  • Lead all communication for their assigned area
  • Manage the routine collection and reporting of all field service information within the Touchpoint System
  • Manage the training and development of their reporting colleagues
  • Cordinate the Inovo Process Audit Program for the assign area
  • Support the development and testing of new devices, components and procedures designed to improve the operation, reliability or convenience of all systems
  • Normally requires greater than 7 years of related experience
  • Minimum of 5 years of People Management required
  • Proficient organizational skills
  • Basic computer skills using Power Point,Word , Excel , and Outlook
11

Field Service Manager Resume Examples & Samples

  • Develop, lead & motivate a high-performing Services team and facilitate the team’s achievement of goals and objectives and strive them for excellence, growth, and customer relationship including technical coaching, knowledge sharing & deploying standard engineering and support process, tools and methodologies
  • Bachelor’s degree in Engineering related field
  • 5 years of knowledge/application of Distribution Control Systems (DCS), Quality Control
  • Systems (QCS) and Programmable Logic Controls (PLC) Process Control experience
  • Excellent organizational, communication – both orally and written, and interpersonal skills
  • Knowledge of Oracle/ePSF would be preferred
  • Engineering or relevant job experience
  • Experience with control systems and advanced software solutions
  • Good Maintenance Practices (GMP), Root Cause Failure Analysis (RCFA), and task scheduling
  • HOS (Honeywell Operating System) & Green Belt Certification
12

Assistant Field Service Manager Resume Examples & Samples

  • The Assistant Field Service Manager provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs); Manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction
  • The Assistant Field Service Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications
  • The Assistant Field Service Manager actively pursues revenue opportunities while effectively controlling expenses and assigned assets
  • The Assistant Field Service Manager maintains the existing maintenance base while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
  • The Assistant Field Service Manager is responsible for working effectively with other organizations and individuals; Developing and maintaining working relations with key customers in designated territory
  • The Assistant Field Service Manager advises customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely manner; Develop relationships and interact with internal customers (Sales Account manager, Service Account Managers and Analysts, Call center Teams etc.)
  • The Assistant Field Service Manager monitors SLA performance against target for territory; Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions
  • The Assistant Field Service Manager solves escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the FSC Service Coordinator
  • The Assistant Field Service Manager ensures an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements
  • The Assistant Field Service Manager conducts hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities; Monitor performance improvement issues and provide appropriate coaching and counseling
  • The Assistant Field Service Manager executes the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis
  • Balance tiered workforce in order to successfully deliver service to customers
  • Plan and manage vacation and training schedules effectively to meet daily availability goals
  • Promote and manage time-and-material (T&M) activities; Manage expenses effectively (overtime, parts, and assets)
  • Be responsible for physical assets including tools, test equipment, vehicles, etc. and service parts, both assigned (PPK) and loaned (issued on a work order); Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments; Contribute to the review and revision of appropriate parts inventory levels
  • Maintain existing maintenance bases while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities
  • Conduct on-going, open communications with assigned FSC Service Coordinator on a daily basis; Support the FSC Service Coordinator in managing SLA performance; Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive; Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization; Consult with the FSC Service Coordinator on the best of use of resources from the territory
  • 4-7+ years of related experience
  • Bachelor's Degree in a related business or technical discipline OR the equivalent combination of education, technical training and work experience
  • Previous experience as a group, team or project leader; other supervisory/leadership capacity in technical services or field support
13

Field Service Manager Resume Examples & Samples

  • A commitment to total customer satisfaction, with outstanding interpersonal skills and professionalism
  • An ability to manage a virtual workforce and effectively communicate via non-traditional means
  • Effective problem solving and resolution skills when working with customers and coaching associates
  • Direct experience with recruiting, hiring, performance managing and career path development of direct reports
  • A Bachelor’s degree or Associate’s degree plus 3+ years of related management experience
  • Ability to travel up to 25% of the time during peak seasonal periods
14

Field Service Manager Resume Examples & Samples

  • Leading a Service Engineer team to support field or workshop service requirement
  • Finding new opportunities to meet and exceed the Service business target as per AOP
  • Providing Senior Management team well written and oral presentations with necessary information and supporting analysis to make appropriate business decisions
  • Evaluate & audit local agents and review capabilities, qualify and update the records
  • Responsible for aligning the local business module with company goals and policies
  • Maintaining and modifying resources based on the market, company requirement & charges
  • Managing the complete service center operation including the stocking, order booking, service quotation, customer follow-up, training, site surveys, arranging FAT and SAT
  • Continues coordination with factory & Legal and Expert team related to product related issues, deliveries production forecast and adapt a strategy to streamline local customer supplies and satisfaction according to company policy and strategy
  • Preparing w/s or field training modules and implementation as per recent and upcoming
  • Responsible for finding and implementing new processes and procedures to improve the productivity and business growth
  • Responsible for taking necessary independent decisions as and when require for smooth operation of the business
  • Leading the team & providing up-front support in project understanding, documentation, design, attending kick-off and getting results
  • Preparing product and maintenance contract offerings and execution as per demand
  • Monthly Reporting with higher management and sharing market updates and other business related requirement
  • Follow order booking and billing status with Switzerland Order Processing team
  • Making & approving development plans for reports and assessment of the development on yearly basis
  • Evaluate market, forecasting business/ pipeline opportunities and establish suitable strategies to sustain the growth and cash flow
  • Ensure seamless communication with UK service / Expert team to update knowledge base
  • Degree or Diploma in Electrical/Instrumentation/Electronics
  • Minimum of 10 years’ experience in leading a technical team of 4 people or more
  • Minimum of 5 years’ experience in fire & gas detection systems and international standards of application
  • Knowledge on PLC/DCS/SCADA system architecture, basics and industrial instrument communication protocols
  • Operational experience of regional sales or service center in a multinational business, minimum business size of $5M
  • Hands on experience in instrumentation in oil & gas, steel and other manufacturing industries
  • Experience in customer support & project handling
  • Experience in conducting product technical and sales training for internal and external customers
  • Advanced level of verbal and written communication skills, conflict resolution abilities and group facilitation skills
  • Knowledge of technologies used by Honeywell or our competitors
  • Ability to understand customer needs and offer suitable solution with available/ limited resources
  • Ability to work well under pressure to satisfy the customer and business needs & be a creative thinker
  • Ability to quickly adapt to new situations
15

Field Service Manager Resume Examples & Samples

  • Provide timely in-airline and on-wing support on Thales products in terms of entry-into-service (EIS) support, in-service fault finding and diagnosis, and corrective actions
  • Reliability Monitoring, and improvement plans if the product is not performing at target level
  • Customer satisfaction – working with various functions in providing solutions to all customer issues, whether technical, commercial or logistics
  • Detecting sales opportunities and providing market/operator intelligence within Thales organization
16

Field Service Manager, Cummins Power Systems Resume Examples & Samples

  • Manages Field Service operations, which provides retail or distributor product or application services
  • Manages department personnel along with the departmental budget
  • Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team
  • Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee career growth
  • Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals
  • Regularly reviews key performance indicators for service operations and addresses issues and opportunities
  • Ensures the volume of work produced meets company standards and ensures customer satisfaction
  • Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels
  • Established positive and professional working relationships with key customers
  • Establishes goals and targets for the service operations; measures, reviews and maintains superior customer satisfaction levels
  • Focus on Customer Needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation
  • Channel Repair Process - QuickServe - Able to lead others in executing the QuickServe process. Demonstrate improvements using the QuickServe Customer Meter/Net Promoter Score data. Able to identify correlation between key service performance indicators and QuickServe Customer Meter to determine how well the process is being executed
  • Significant level of relevant experience, including supervisory experience, required
17

Field Service Manager Resume Examples & Samples

  • Knowledge in various robotic applications to better support BU/LBU in robotic applications
  • Understand software interfaces and communication protocols to better support systems applications
  • Knowledge of vision and guidance software interfaces and requirements for proper setup and configuration
  • Knowledge of applications and processes for Paint, Sealer, Body-in-White (BIW), Material Handling, Force Control, Vision guidance Etc
  • Knowledge of required software’s for use with different applications and processes
  • High School Diploma or GED AND 12 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience; OR
  • Associate's Degree AND 10 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience; OR
  • Bachelor's Degree AND 8 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience; OR
  • Master's Degree AND 6 years of field service/operations, installation and commissioning, engineering, manufacturing, or management experience
  • BS/BA in management or Technical Discipline
  • MBA is a plus
  • 10+ years of experience in industrial business with global dimensions
  • Proven success in field service management
  • Outstanding leadership qualities with deep field service operations background
  • Experience in a proven results focused and actions oriented environment
  • Good knowledge of field service processes and field service performance systems
  • Experience in Robotics or Industrial equipment
  • Structured and good organization skills
18

Field Service Manager FRS Resume Examples & Samples

  • Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
  • Partner with Ecolab Account Management teams to solve customer issues and assist in program development
  • Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
  • Maintain dispensing equipment in excellent working condition and install equipment as necessary
  • Meets with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
  • Plans and executes an efficient daily route to maximize effectiveness and productivity
  • Extensive experience in food protection. Supervisory experience is preferred
  • CIEH Level 3 or 4 certification or equivalent would be an advantage
  • Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
  • Ability to consistently deliver results and possess a competitive desire to become a top performer
  • Problem solving and analytical skills
  • Ability to work well under pressure, juggle tasks and work efficiently against deadlines
  • PC skills including basic Excel
  • Full Driver’s License
  • Work in a safe manner and strive for zero work related incident
  • Ensure proper/safe use of equipment, safeguards, PPE and hazardous materials
  • Practice safe driving behaviors and maintain safe driving record
19

Field Service Manager Resume Examples & Samples

  • Represent Peterbilt Motors Company to Peterbilt Dealers, customers, suppliers and others
  • Maximize customer uptime and dealership efficiency
  • Maintain current and comprehensive knowledge of Peterbilt trucks, PACCAR MX Engines and all related truck components
  • Communicate professionally, effectively both written and verbally
  • Travel up to 50% (self-managed)
  • Develop trusted relationships with dealers, customers and suppliers
  • Implement and support Peterbilt and PACCAR initiatives
  • Five plus years of related industry service experience with Class 7, 8 product lines are strongly preferred. Other industry experience will be considered
  • PACCAR MX, Cummins, Caterpillar service certification or demonstrated extensive knowledge of commercial diesel engines
  • Ability to utilize OEM service and information systems
  • Ability to research service topics and effectively communicate corrective actions
  • Positive, effective leader desiring ability to grow and progress with Peterbilt Motors Co
  • Strong mechanical aptitude with the ability and desire to continuously learn and achieve results
20

Workforce Management / Field Service Manager Resume Examples & Samples

  • Articulate client requirements into technical architecture/solutions
  • Drive technical and architecture workshops
  • Engage in conversation with clients to represent our assets and capabilities
  • Build relationship with clients
  • Coordinate and work with clients and offshore teams
  • Provide clarity in ambiguous environment
  • Project planning, project management and execution
  • Minimum of 4 years’ experience using one of the following workforce management solutions
  • Desire to work in an information systems environment
  • Excellent leadership and management skills
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Field Service Manager Resume Examples & Samples

  • Ensures the team provides high quality technical advice to the maintenance workforce to enhance equipment reliability of a rolling stock fleet
  • Ensures the team is responsive and supports to completion any troubleshooting and repairs to assigned service requests. Non-conformance issues are identified and improvement recommendations are made
  • Ensures the team delivers on-going system operation training for the customers
  • Assists the team in assigned troubleshooting and repair works
  • Responsible for planning and maintaining schedule of team
  • Ensures proper communication between the customer and the field team
  • Acts as a mentor and provides on-the-job training to Technicians as required
  • Provides feedback to team regarding performance, quality, and productivity issues
  • Conduit to the field - conducts regular meetings with field personnel and managers to share company information, updates, etc
  • Bachelor degree in an engineering discipline
  • Minimum of 5 years of working experience with a railroad or other technical agency
  • Minimum of 3 years in a Supervisory position
  • Knowledge of all Railroad Regulatory requirements
  • Knowledge of fundamental concepts, practices, and procedures for supervised work group(s)
  • Excellent English language technical communication skills in speaking, reading and writing
  • Must possess proven skills with all Microsoft Office (including Excel/​Word/Access/​PowerPoint) products
  • Must have comprehensive knowledge of Maintenance Management Systems such as Maximo, JD Edwards, SAP, Cormap
  • Required travel: 20%
  • Preferred experience: More than 5 years of experience managing field operations
  • Background or formal training in Quality tools e.g. six sigma
  • Ability to apply Standardization of processes to maximize consistency of output and increase efficiency
  • Aptitude to understand technical information
  • Ideally will have a background in rolling stock maintenance, commissioning or other rail related experience with an appreciation of mechanical and electrical engineering
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Field Service Manager Resume Examples & Samples

  • Post secondary education equivalent to a one year Technical College or equivalent is an asset
  • Minimum two years experience repairing welding equipment
  • Working knowledge of positioning equipment, welding application and equipment is an asset
  • Safety Oriented & Sensitive
  • Ability to lead by example and supervise a wide variety of people with different personalities and backgrounds. This includes praise, discipline, training, etc…
  • Excellent knowledge of mechanics and electricity
  • Ability to read and comprehend vendor repair manual instructions
  • Ability to perform very heavy work -- routinely lift 25-75 lbs., occasionally lift 76 to greater than 100 lbs
  • Ability to work independently and under pressure to meet deadlines
  • Organizational and Delegation Skill
  • Scheduling and Planning Abilities
  • Shipping and Receiving Knowledge
  • Operating all Material handling equipment
  • Must be able to work occasional overtime, if necessary
  • Must be able to operate in a drug-free workplace
  • Must have valid Driver’s License without major violations on record
  • Ability to make critical decisions while following company procedures
  • Ability to act proactively or find a solution with work-related problems
  • Ability to effectively build relationships with customers and co-workers
  • Communicates with clarity, verbally in one on one or group situations, and over the telephone
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Field Service Manager Resume Examples & Samples

  • Role Model for Customer First behaviors
  • Provide daily sales and service updates via Gemba
  • Manage day to day activities of Field Service Engineers, Field Escalation Specialists and Field Services Coordinators. Includes directing resources, managing individual development, approval of expenses and providing formal and informal feedback to direct reports
  • Develop and implement action plans to meet KPIs and business goals and objectives by apply QDCG and SMART Goals
  • Provide guidance, coaching and development for assigned resources per EFI|Inkjet standard work requirements
  • 1st level of escalation for Customer Satisfaction issues
  • 1st level escalation to FSE/Support responsiveness issues
  • Trigger Service Escalations to Service Engineering and CASP; ensure all relevant information is provided to ensure closure. Communicate Customer and Sales updates as required
  • Collaborate with Engineering, Manufacturing, Service Engineering and Marketing to drive business process improvement
  • Work closely with regional staff in developing service business processes that compliment/support regional strategies (includes Distributor Support as required)
  • Coordinate resource distribution and territory management; collaborate with other FSMs to secure Jetrion Support from Cross Trained resources
  • Support adherence to EFI|Inkjet policy/procedures and systems (e.g. Salesforce, CMS, TOT, etc)
  • Provide input to new business processes development to enhance the customer experience; Enforce all business policies and directives
  • Follow up on FSE performance that generates Customer Satisfaction issues; use EFI PIP effectively to correct behavior issues
  • Provide oversight and non-technical training plans for assigned resources; ensure training plans are aligned with regional business needs
  • Define annual budget; Manage resources within the constraints of the budget
  • Ensure compliance to all EFI reporting requirements
  • Travel a minimum of 2 times per year with each FSE, FSC and FES to perform personal evaluation, individual corrective action plans and employee development
  • Other activities as directed by the Regional Director, Field Service
  • Minimum two year degree or equivalent experience in business management and/or mechanical, digital and electronic technology. Four year degree strongly preferred
  • Minimum of two years in EFI|Inkjet support positions with increased levels of responsibility
  • Demonstrated Customer management skills
  • Role model for commitment to customer satisfaction
  • Ability to manage and diffuse difficult customer situations
  • Ability to provide telephone support and to effectively communicate (telephone and e-mail) with all EFI|Inkjet Support, Sales, Engineering and Manufacturing personnel
  • Intimate knowledge of inkjet printing industry and the associated requirements of this industry
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Field Service Manager Resume Examples & Samples

  • Direct leadership of Field Service Team and third party providers
  • Process ownership of development /improvements of all field service processes, systems, procedures and training
  • Define Field Service process best practices that can be standardized across the Division
  • Drive consistency and standardization across the teams by implementing Standard Operating Procedures (SOP’s) in support of corporate warranty policies and guidelines
  • Interact with Warranty, Sales and Operations to build processes into a more robust system
  • Provide leadership, coaching, mentoring and development to direct reports, their teams and the service provider
  • Provide regular updates to leadership on performance, trends, issues and escalations as needed
  • Follow all company related safety / environmental rules and regulations
  • Business Knowledge: Extensive knowledge of field service concepts and best practices
  • Change Management: anticipates reactions of people to change in systems and business and plan accordingly. Recognizes own/teams reactions to change process; identifies early successes to maintain momentum; implements communication plan
  • Leadership: Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change
  • Problem Solving: Demonstrated ability to understand complex business issues and to provide appropriate, effective, technical solutions
  • Customer Focus: Anticipates Customer needs accurately by leveraging the voice of the Customer. Quickly establishes and maintains creditability with customers
  • Team Commitment: Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking
  • Minimum of 5 years’ experience in a warranty claims leadership position
  • Previous experience or product knowledge of the Building Material and/or Door Industry is desired
  • Candidate must have ability to effectively handle multiple tight timeline situations
  • Ability to create and drive change and effectively communicate throughout the organization
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Regional Field Service Manager Swiss Domestic Resume Examples & Samples

  • Exposure to business transformation processes and the principles of change management
  • Some experience of business process management (techniques and procedures) including workflows and process mapping
  • Well developed and influential stakeholder management skills (all levels of seniority and leadership)
  • Understanding of financial management
  • Project/Program Management Skills
  • Must have strong leadership and communication skils
  • Proven record of accomplishment with a strong background in Field Service operations and minimum of 5 years field experience
  • Strong technical knowledge (mechanics/electronics)
  • Applicable knowledge of regulations and standards affecting IVDs
  • Qualified applicant must be proficient in all Microsoft Office programs and Oracle applicatiion
  • Must be detail oriented and able to prioritize and managing multiple projects/tasks
  • Fluent in German and English (knowledge of French is a plus)
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Field Service Manager, Cryogenics Resume Examples & Samples

  • Directly hires, manages, trains and develops cryogenic staff. Responsible for the continuous learning and knowledge maintenance of the Cryogenic Technicians
  • Manages all assets, manpower, and vendor relationships associated with the equipment and services needed to support the Region’s bulk and micro bulk business
  • In conjunction with the field sales team, responds to customer operational issues and evaluates customer’s Bulk processes providing needed training for improvement/optimization
  • Leads and/or assists with managing the scheduling of installations at customer sites and Airgas facilities
  • Develops and submits schematics/layouts based on site surveys and cost estimates for tank installations planning for all resource and equipment needs
  • Responsible for the execution of the schematics including the development of process flow and piping & instrumentation diagrams (P&ID)
  • Provides oversight on cryogenic system installs, removals, and service work as needed
  • Monitors cryogenic system preventive maintenance scheduling and completion
  • Requests painting of field assets as requested / required
  • Responsible for meeting all safety standards and initiatives regarding the installation and service of cryogenic systems complying with company guidelines and procedures as well as government regulations
  • Additional duties and projects as may be assigned
  • Bachelor’s degree in Engineering, Chemistry or science related degree field strongly preferred
  • Required Length & Type of Experience
  • A minimum of 5 years of technical experience in the industrial operations management to include demonstrated experience working in a leadership position. In lieu of specific industry experience, may accept an equivalent combination of education and experience
  • Prefer prior industry experience in gas, compressed/welding gases, or related industrial setting and/or prior cryogenic maintenance and installation experience
  • Prior experience utilizing SAP preferred
  • Intermediate knowledge of Microsoft Office applications (Word, Excel, and Outlook)
  • Strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness
  • Ability to work with a wide variety of people with different personalities and backgrounds
  • Ability to develop, read, and comprehend complex schematics
  • Ability to work flexible schedule to meet management requirements and customer expectations
  • Demonstrated math skills to include the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratios, and percent
  • Self-starter; self-motivated; well organized; ability to work independently and under some pressure to meet deadlines
  • Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately
  • Must be able to safely drive a forklift
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Field Service Manager Southern Region Resume Examples & Samples

  • Providing key account, technical, diagnostic and product support to dealer service departments and customers
  • Driving and reviewing training and development for technical staff
  • Consulting and negotiating with regard to goodwill and warranty matters
  • Providing reports to various managers and departments as needed
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Field Service Manager, Mercedes Resume Examples & Samples

  • Maintaining and developing dealership and customer relationships both internally and externally
  • Training and coaching technical staff, making recommendations for improvements of service processes
  • Reporting on technical safety issues and trends accordingly
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Robotic Field Service Manager Resume Examples & Samples

  • Establish buy-in from the BU/LBU service management to engage in a common field service operations process
  • Establish a field service operations mechanisms for implementing a market driven local service performance, -Reaching world-class responsiveness and issue resolution to increase service related NPS, including safety initiatives, Customer contact management, Closed feedback loop (NPS), Performance off-and onsite services and Service people (training)
  • Work to establish common Field service processes, Service Level Agreement (SLA) policies and tools, in line with the DMRO Service framework.(Knowledge Management tool, Remote Service)
  • Work with local service organizations to deploy and embed the above. Create a global DMRO field service operations management team
  • Ensure best practice sharing (including outside ABB) and success stories in regards to Field Service Operations, Performance, etc…
  • Monthly Field Service Team Meetings
  • Coaching, mentoring, Growth and Development of Field Service Engineers
  • Customer visits to confirm our offering is reflective of the marketplace requirements
  • NPS scores on the DMRO “Issue Resolution” items
  • Drive business case development together with DM IS manager
  • Propose cross-business investments/tools
  • Benefit quantification, Absorption, tracking and reporting (mainly through responsiveness KPI’s
  • Field service operations productivity
  • Develop, track and implement sufficient training for Field Service Team to remain current with Technology, Applications and Products
  • Monitoring of Dispatch Board
  • Manage and Resolve Internal and External Customer escalation issues & concerns (Accounts Receivable, WIP, etc..)
  • Meeting external and internal Customer expectations
  • 15 years field service management experience
  • Experience in robotics, automation or automotive industries
  • Strong knowledge of field service processes and field service performance systems
  • Willingness to travel locally & globally
  • Candidates must already have a work authorization that would permit them to work for ABB in the US
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Field Service Manager Resume Examples & Samples

  • Performance Measurements - Using business performance measurement to drive manager behavior. Calculates performance measurement appropriately as part of their work. Can explain the proper interpretation of measures in a business context. Understands the underlying principles, techniques, and procedures. Is able to perform effectively with assistance from specialist
  • Service Cross-Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field
  • Warranty/Policy Support - Aware of the corporate warranty system and Marketing structure basics to support OEMs, Distributors and End User customers to maintain excellent partnerships and relationships
  • Manage Execution - Demonstrated results indicating deep knowledge of managing execution. Coordinates performance across regions, teams, and departments on complex projects and work flows. Measures effectiveness of execution through defined metrics and disciplined monitoring
  • Claims Management Systems - Demonstrated knowledge of Cummins warranty systems and coverage's. Ability distinguish between warranty, policy, distributor liability, and customer liability
  • Working Capital Management - Use working capital management knowledge appropriately as part of their work. Knowledge of the cash conversion cycle and how accounts receivables, accounts payable, and inventory effect the cycle as well as the techniques for improving working capital and the metrics that can be used to monitor performance. Is able to perform effectively under the guidance/limited assistance from functional specialist
  • Bachelor of Science (or equivalent degree) or significant relevant experience is required
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Field Service Manager Resume Examples & Samples

  • Overall leading and developing the Gas Turbine team to perform Service activity
  • Leadership & Soft skills and ability to manage complex group of engineers and technician in multi nationality work environment
  • Perform outages in crisis country’s through alignment with GM team
  • Ensure high productivity of resources and deliverable for KPIs
  • Ability to communicate and coordinate with other hubs in MENA region to cover the resources demand, planning for events and follow up with project management organization
  • Facilitate Risk Assessments and Root Cause Analyses
  • Ensure compliance with stipulated processes and scheduled activities
  • Ensure continuous improvement and the implementation of Lessons Learned
  • Qualify and Audit suppliers / vendors
  • Audit internal organization for procedure, safety, and quality compliance
  • Initiate, lead, and advise management on quality improvement initiatives
  • Demonstrated ability to manage field projects. Also, should have the ability to manage development projects for completion within time and budget
  • Ability to interface with the Engineering organization to resolve issues
  • Write and publish inspection reports for performed field work
  • Interface with internal and external customers as required and develop a clear understanding of their needs and requirements
  • Support customer interface to provide technical input on services offered
  • Technical coordination of development programs: knowledge of rotating equipment to develop and implement new work method
  • Identify and capture opportunities for expansion of service offerings to other OEM equipment
  • Knowledge of Risk Management and quality orientation
  • Drives innovation, Digitalization & quality, and cost to create a competitive edge
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Field Service Manager Resume Examples & Samples

  • Follows instructions from Manager/Supervisor regarding installation of building materials
  • Works with others service technicians to install building material products such as roofing, siding, doors, windows, decks, interior trim or other products as assigned and trained
  • Responsible for installation of more technically advanced or demanding building material products
  • Follows manufacturer directions and warranty requirements when installing products
  • Tracks time and materials as required for each installation project
  • Operates all equipment in a safe and responsible manner
  • Train entry-level technicians on proper installation techniques and methods
  • Follows all company policies and procedures
  • Attends all training to learn new technology of building materials and installation methods as required by location management
  • Other duties as assigned by location management
  • Cross train in other areas to expand knowledge and expertise
  • Minimum education required—High School Diploma
  • Special skills required—Ability to read and interpret blueprints. Broad knowledge of all facets of residential construction. Previous experience working with installation crews. Ability to interpret contracts and legal agreements. Excellent communication, interpersonal customer relation’s skills. Ability to work with and motivate personnel
  • Minimum education required - high school diploma or GED
  • Minimum experience required—5 years of experience required. Two (2) years in installing building materials and products
  • Special skills - ability to read blueprints, use a measuring tape and other required tools for complete installation
  • Other - great interpersonal skills, verbal and written skills and the ability to provide detailed instuctions
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Field Service Manager Resume Examples & Samples

  • Ensure efficient Field Support and Instrument Installations
  • Develop the Field Service Business whilst ensuring high customer satisfaction
  • Manage Critical Customers in conjunction with Sales Management
  • Provide regular report documentation as directed by Service Management
  • Monitor team expenses in conjunction with and in support of their Manager
  • Develop, manage and motivate direct reports
  • Provide support to the field by performing Installations and Service Visits as necessary
  • Ensure full support for cross-border/district/regional activities
  • Meet/exceed sales targets by supporting the sales team to maximize revenues service-instruments-consumables
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Field Service Manager Resume Examples & Samples

  • Bachelor’s Degree plus 1 year of industry related experience (installation, repair service, or home improvement industry) OR 3 years of related industry experience
  • 1 year experience in managing direct or indirect reports
  • Ability to drive and hold a valid driver’s license
  • Willingness to travel (Extensive travel is required to execute the function of the job)
  • Trade licensing or certification
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Field Service Manager Resume Examples & Samples

  • Meet & exceed Billable OP plan days…Cash/Execution
  • OCPD, manage cost/bullet train, cost out & maximise interco/inter regional utilisation
  • Maximise regional Training/familiarisation/competency/pre-job planning, be ready to serve
  • Address operating culture issues in underperforming teams, be honest with employees on performance and discuss development needs
  • Be the focal point of contact, and assist in resolving operational issues
  • Interact with customers to understand and meet their requirements
  • Reduce NPT events and hours by 10% from 2013…simplification and customer impact
  • Zero compliance and EHS events
  • Driving effective and coordinated completion of all region field service activities pertaining to on-site drilling, completion, commissioning and maintenance activities
  • Building and growing local regional field service strategies based on global template, i.e. number of resources, training plans, logistics, direct hires, technical support, planning etc
  • Interfacing with all key stakeholders:- customers, sales, project management, operations management, rentals and integrated services to coordinate appropriate technical resources when and where required
  • Partnering with region leadership to ensure customer satisfaction and growth targets are exceeded
  • Be part of a regional matrix organization and partner with all the APA P&L and APA Regional leaders
  • Deliver resources in line with operational need, optimizing personnel workload through continuous management of regional backlog & forecast, coordinated with Global Fulfillment and Master Planner teams to maximize global profitability
  • Partnering with local HR to grow the local field resource pools, according to the local business requirements and global fulfillment workforce capacity…Drive the recruitment strategy to achieve the desired capacity for the field service organization
  • Leading the local team of Field Service personnel to assure their professional development thru ongoing training targeted by the Global Vetco Gray FSCC Competency and Capability program
  • Responsible for training and development of staff to meet project and growth requirements
  • Leading the local logistics of all Field Crews i.e. housing, transportation, visa applications in country as applicable etc
  • Work with required business systems (ERP’s) to ensure all service activities are properly and fully documented and turned in for invoicing per company requirements
  • Promote and ensure compliance to company, customer, project and regulatory EHS requirements & expectations at all times, leading the culture of 0 EHS incidence and open reporting
  • Promote and ensure compliance to customer, company, project and regulatory Quality management systems at all times, leading the culture to minimize and eliminate customer down time
  • Ensure there is an effective Compliance Culture, striving to achieve 0 Compliance Incidents
  • Continuous improvement of all field service metrics, including financial, quality and EHS including managing regional departmental cost control “Bullet trains”
  • Diploma in Mechanical or Electrical discipline
  • 5 -10 years Subsea and Drilling experience in a Technical/Field service capacity and proven strong oral skills / organisational / managerial experience
  • PC Literate: Word, Excel, PowerPoint
  • Subsea offshore experience is desired, Trees, Manifolds, Connection systems, Wellheads & Controls
  • Team player with outstanding influencing skills to perform in a matrix role
  • Strong process mind set and proven track record of business impact
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Field Service Manager Resume Examples & Samples

  • Support the Industrial Solutions UPS and PD business with field service operations in South Korea, supporting the commercial team in order generation and directly leading the field execution
  • Reference person for key customers, for planning of field activities, verification of site readiness. Maintain proper communication with customer to ensure alignment with projects scope and implementation
  • Perform whenever required commissioning, startup & preventive maintenance at customer site. Ensure the team of field service engineers is timely in preparing work reports reflecting activities performed, advice to customer for future service, hours and parts used on the job
  • Build locally a structure of field operation, comprising of GE Field Service engineers or local contractors based on business growth and size. The local operations must be capable of diagnosing issues and repair GE UPS and GE PD products; full understanding and knowledge of Power Quality installations
  • Organize and be part of local customer support 24x7
  • Support RMA process for single phase and parts return repairs
  • Responsibility for tools and test equipment (maintenance and calibration)
  • Responsible for parts safety stock in the country
  • Capable to create & review Customer service reports and –when required - attend customer meetings to support commercial deals
  • Ensure proper communications and collaboration with product sales team and factory technical support
  • Responsible to apply EHS rules in his own activity
  • Manage outsourced resources as needed to fulfill peak of demands for his customers
  • Maintain a list of installed base for his own geographical area
  • Bachelor's degree from an accredited university or college. (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
  • At least 3 additional years of experience in a field services or maintenance position
  • Bachelor’s degree in Electronics Engineering is preferred
  • Detailed Power Equipment, UPS products knowledge
  • Ability to make formal presentations to all audiences
  • Able to work with all levels of installation, maintenance, engineering, and management
  • Experience in UPS installation, commissioning and troubleshooting
  • Project management or supervisory experience is preferred
  • Demonstrated ability to lead and influence GE customer and peers
  • Ability to manage effectively in a dynamic and fast-paced environment
  • Strong customer service mindset
  • Microsoft Office proficiency
  • Local language / English fluent
  • Six Sigma training or equivalent Quality training
37

Field Service Manager Resume Examples & Samples

  • Role Model for customer first behaviors
  • Provide daily sales and service updates
  • Manage day to day activities of Field Service Engineers and informal feedback to direct reports
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Field Service Manager Resume Examples & Samples

  • As we continue to drive towards our 2020 vision, our commitment to investing in our employees is key. Our Britvic Values are a cornerstone to this, and we look for current employees and those joining the business to display and live them every day. These are centred around: Be Proud, Be Bold, Be Disciplined, Act With Pace, Be Open, Win Together
  • You don't have to have experience of our industry, but will have been in a field service management role. This will include the management, motivation and training of a team of engineers, in a fast paced and KPI and customer service driven environment
  • You will have a keen eye on improvements, able to balance the day-to-day need for delivery with bigger projects and company wide thinking
  • You will live ideally in the London/M25 area, or at least be able to get centrally in 20-30 mins
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Field Service Manager Resume Examples & Samples

  • Implements a service infrastructure that provides total customer satisfaction, thus promoting a commitment to VeriFone and its products and to do so profitably. Responsible for managing the business relationship between VeriFone, Customers and the service providers, including identifying trouble sources on either side
  • Responsible for management of regional ASC network and Major Oil offices in areas of service training, parts, logistics, availability, repair processing, technician and ASC company capabilities in providing quality service for VeriFone customers
  • Interprets customers’ requirements and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This would include supporting the installation and service needs of VeriFone's customers and products, ensuring that the VASC network is providing a quality of service consistent with VeriFone standards and meeting the financial goals VeriFone
  • Works closely with the Sales and Marketing groups to promote VeriFone. Participates in onsite visits, trade shows, and sales and marketing presentations to present technical solutions and respond to inquiries relative to technical aspects of solutions or products
  • Advise customers regarding the technical aspects or features of prospective VeriFone solutions or products
  • 5+ years of related field service engineer/management experience. A combination of field and customer or sales experience in petroleum sector
  • Bachelor's degree is a plus
  • Bilingual level of English and Spanish
  • Heavy travel required
40

Field Service Manager, Fuso Resume Examples & Samples

  • Implementing and managing the safety recall service campaign with assistance from the FUSO Service Department and CAG Department
  • Providing and responding to dealer service departments with technical and product customer support
  • Driving training and development for technical staff whilst developing their technical capabilities
  • Ensuring dealers have access to adequate tools, equipment and documentation
  • Monitoring and tracking of campaign progress and achieving set campaign targets
  • Reviewing and actioning goodwill requests according to procedure and delegation of authority policy
  • Learning and development on new models and technology
  • Submitting regular product quality reports and updates to Japan
  • Working to support our National Fleet Department and our major Fleet Customers
  • Assisting with the FUSO Engineering Team regularly on varied projects
41

Field Service Manager Resume Examples & Samples

  • Leads technical support initiatives and operations
  • Implements service strategies and programs
  • Audits and monitors the assigned account base to anticipate future service and business requirements
  • Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues Accomplishes results through the management of professional teams and department(s)
  • Ensures all customer metrics are obtained for territories managed
  • Coaches and develops territory managers
  • Provides day-to-day operational leadership and support to multiple territories (sub-area)
  • Bachelor’s degree in Operations, Business Administration or related field preferred
  • Eight or more years of services delivery or operations support
  • Five years of supervisory experience
  • Experience in a services organization with a distributed workforce in a break fix industry highly preferred
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Field Service Manager Resume Examples & Samples

  • Define and specify processes, tools and systems used in customer support through service. Ensures current processes are in-line with industry standards, trends and practices and are cost competitive
  • Organization of factory service, direct service centers, gas detection service operations with a focus on business growth opportunities with organic service operations
  • Collaborate with other leaders within the business to develop and implement process improvements, customer support policies, and plans and objectives
  • Accountable for operational performance and results of team as measured by KPI’s
  • Manage the coordination, implementation, administration and execution of support programs, including personnel, communications, product transitions and performance metrics/standards. Ensure that technical support programs are, current and able to support existing product line upgrades and new product releases
  • Participate in short and long term planning for assigned area (e.g. capacity, systems implementations and product transitions)
  • Ensure that all issues are escalated and communicated as appropriate in accordance with policy and procedures including providing an early warning of potential issues and plan to mitigate/avoid
  • Interact seamlessly with all levels of management within the company and customer companies. Negotiate and influence on matters of significance involving escalation management and Customer First initiatives
  • Minimum Experience: 7-10 years functional , 4-6 years managerial
  • Required Education: Bachelor's Degree
  • Job: Sales/Business Development/Sales Admin
  • Organization: Life Safety Products
  • Primary Location: United States-North Carolina-Monroe
  • Shift: Day Job
  • EEO/AA/Female/Minority/Veteran/Disability Employer
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Oses-field Service Manager Resume Examples & Samples

  • Supervises and provides overall direction, coordination, and evaluation of the Field Service Technicians (FST). Schedules and plans the daily work assignments, monitors the work performance, and ensures proper rotations. Ensures FST has reviewed work assignments and plans for specific equipment required prior to departure to the job site
  • Engages in performance management of employees to include but not limited to hiring, firing, coaching, counseling, training and development
  • Carefully monitor performance of all employees through close personal contact to ensure achievement of established performance standards and identify personnel with promotion potential
  • Ensures and monitors that all safety compliances are enforced and met
  • Maintains and develops cooperative and trusting customer relations
  • Works and communicated with dispatcher to line out jobs
  • Works with employees, customers, and suppliers to resolve problems in a prompt and satisfactory manner
  • Ensures required paperwork is complete, accurate, approved and submitted in a timely manner
  • Ensures company information and assets are properly maintained and protected
  • Maintain and update certifications and all trainings for FSTs
  • Administers and recommends changes that will aid in proper operations of the district
  • Abides by all Oil States Energy Services, LLC Safety and Operational Policies and Procedures, and abide by all DOT requirements. Must understand and comply with all safety rules and company policies
  • Must be able to read, write and speak in English
  • Must have basic math and algebra skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to speak effectively before groups of customers or employees of the organization
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram forms
  • Ability to operate hand tools required
  • Ability to operate a crane truck and trailer preferred
  • Knowledge of all oilfield service and rental equipment utilized by OSES
  • Demonstrated ability to diagnose increasingly complex business or technical problems and recommend solutions
  • Demonstrated ability in successfully leading and supervising people and projects
  • Ability to maintain composure when faced with conflict and ability to quickly and effectively adjust as team role changes
  • Effective problem solving, analytical, and decision making skills
  • Able to effectively manage time and prioritize projects in order to meet established deadlines
  • High School Diploma or General Education Degree (GED) required; advanced degree preferred
  • Five (5) to ten (10) years’ experience in field operations on relevant product lines offered by OSES preferred
  • Must have knowledge of common best practices for the oil and gas industry
  • Must maintain a safe driving record as prescribed by company policy
  • Must successfully pass pre- and post-employment drug and alcohol tests per company policy
44

Field Service Manager Resume Examples & Samples

  • Manages field service delivery for assigned site or sites
  • Direct and monitors all activities of the Field Service staff. Selects, supervises, evaluates and trains Field Service personnel. Notifies manager of potential personnel issues and assists in managing these personnel issues, which include employee relations, corrective actions, terminations, etc
  • Evaluate and validate Service staff to insure maximum coverage, effective, productive use of time and resources for all employees. Evaluates field performance to verify compliance with procedures and standards
  • Coordinates and tracks daily activities, such as service calls, supply calls, preventative maintenance calls, retailer complaints, coverage needs and terminal availability to insure uninterrupted workflow
  • Review and provide feedback on monthly Scorecard site activity specific to field service metric and set service level agreements
  • Monitors terminal failures and interfaces with Field Engineering regarding solutions and improvements
  • Assists Field Engineering in documenting depot staffing, equipment, procedures, and terminal performance for expansions and proposals
  • Responsible for achieving high levels of field service satisfaction with retailers, vendors, state business officials and State Lottery Officers. This is accomplished through scheduled visits to customers, establishment of productive working relationships with customers, resolution of outstanding issues and providing high service levels to the site
  • Monitors daily use of fleet vehicles and monthly vehicle inspections. Monitors monthly miles per gallon and average cents per mile to determine vehicle performance and provide monthly reports as needed to corporate offices
  • Prepares budget and/or participates in budgeting process. Builds a business case to support funding needed to meet the department’s goals
  • Interfaces with vendors as needed. Negotiates as needed to improve service and lower costs. Demonstrates the appropriate communication techniques to build strong relationships, such as listening, asking clarifying questions and responding in professional and confident manner
  • Effective planning and organizational skills
  • Strong customer relations management/customer service skills
  • Excellent coaching, training, mentoring, performance management skills
  • Able to inspire and motivate others
  • Strong relationship building/interpersonal skills
  • Strong financial skills and knowledge
  • Sound business analysis skills
  • Able to lead and effectively support change
  • Demonstrates a strong sense of urgency and makes sound business judgments
  • Able to effectively implement and manage projects
  • Proven ability to achieve desired results
  • Intermediate level understanding of employee relations / legal requirements
  • Strong knowledge of financial solutions, budgeting, metrics reporting and analysis
  • Knowledge of performance of multiple site audits, gap analysis
45

Field Service Manager Resume Examples & Samples

  • Familiar with customer segmentation concepts and knowledge of sales processes and Key Account Management principles
  • Highly developed customer support/sales support & communication skills
  • Meticulous in every aspect
  • Results orientated with strong desire to deliver & achieve
  • Team player & skilled in planning & co-ordination of tasks in a fast paced environment
  • Organized with the ability to multi task and lead simple cross functional sales support projects
46

Field Service Manager Resume Examples & Samples

  • Qualification in Engineering
  • Experience of working within in MedTech Industry
  • Experience of managing and leading teams of over 20 staff
  • Experience in Customer Services environment
  • Experience in leading a team of technically skilled individuals
  • Technical expertise of problem solving
47

Field Service Manager Resume Examples & Samples

  • Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support. Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should have experience in field investigation of product failure. User should understand diagnostic procedures and how our product is serviced in the field
  • Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means
  • Analyze Issues - Understanding of how to analyze issues. Demonstrates use of analysis skills to learn and analyze information in a timely way. Applies accurate logic in solving problems
  • Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution
  • Claims Management System - Awareness of the Claims Management Systems. Also has some knowledge of Cummins products and their respective warranty coverage's. Familiarization with the Warranty Administration Manual, campaigns, Temporary Repair Practices, and warranty alerts
  • Trade school degree and/or significant work experience is required
  • Bachelor of Science (or equivalent degree) is preferred
  • Minimum 3yrs Supervisory experience required
  • Prior experience as a Service Advisor, Technician or related role is highly preferred
48

Field Service Manager Resume Examples & Samples

  • 20% 1. Direct management responsibility of a defined service district as defined by a geographic area staffed by from eight (8) to twelve (12) Field Service Engineers (FSE)
  • 20% 2. Daily activities include oversight of field operations between Schneider Electric and our customers to ensure efficient and effective implementation of the operational expectation of Schneider Electric and our customers. The Field Manager will be expected to spend 60% of the time in the field working with customers and FSEs
  • 10% 3. Supervise project management activities for all large projects in the assigned area for both technical and commercial aspects. Ensure efficient and regular communications between the field and factory teams including factory project management and Sales Administration. Tight coordination is required
  • 10% 4. The Field Manager shall mentor, manage and develop the FSEs in their charge to maximize Schneider Electric’s business opportunities and the career opportunities of the FSEs. Ensure that each FSE is complying with all administration processes such as reporting in payroll time keeping, field service reporting, ect
  • 5% 5. Drive the Service KPIs as defined by management to maximize Service goals. Use the KPIs to identify weaknesses in the Service delivery and make needed corrections
  • 5% 6. Act as the primary Service contact for Schneider Electric’s Strategic and Key Account customers within the Field Manager’s assigned area. Actively develop open business relationships with each of these customers with regular communications and visits
  • 5% 7. Oversee the FSE RFQ process and ensure optimal FSE participation
  • 5% 8. Coordinate all FSE training plans with the RSD and corporate Training Department
  • 5% 9. Ensure that site survey visits are performed prior to start up activities for all Power Systems Strategic and Key Account customers
  • 5% 10. Coordinate with Sales and the factory the review of all RFQ and bid specification for required Service support for all Power Systems bids for sites in the Field Manager’s area. Ensure all aspects of the field activities are understood and properly quoted
  • 5% 11. Coordinate with Parts Logistics management efforts to optimize local parts depots, delivery of parts to customer sites and the efficient RMA of used and unused parts
  • 5% Other duties may be assigned. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job
49

Americas, Field Service Manager Resume Examples & Samples

  • Provides overall leadership and management responsibility for the Americas Field Service organization, consisting of field service staff located remotely across the Americas region
  • Plan and maintain department standard work and budget
  • Continually staffs and provides training and development for each Field Service Engineer on his/her team to ensure high quality personnel are maintained within the organization
  • Establish operational and service products that are consistent with the overall EPM service strategy
  • Establishes and implements short- and long-term plans to grow the field service business in the areas of contracts, training, and T&M
  • Drives successful implementation and maintenance of a 24x7 emergency services model
  • Serves as the primary liaison to Engineering and Product Management on product serviceability issues and recommendations related to field activity
  • Drives positive relationship with Sales counterparts to deliver an exceptional level of customer satisfaction and service growth
  • Performs routine travel to customers and with Field Service and Sales personnel to drive continuous improvements and create new growth opportunities
  • Ensures that field service best practices are leveraged throughout the organization
  • Collaborate with Service Product Line Manager to formulate field service offerings to help drive bookings and revenue growth for service
  • 30 – 40% travel
  • Bachelor degree (preferred) in business, a physical science, engineering or related discipline or equivalent experience in engineered products, including instrumentation or process equipment
  • Minimum 3 years managing a remote staff
  • Experience managing remotely located field service organization
  • Ability and willingness to travel (30%-40%)
  • Strong leadership and decision making skills
  • Strong inter-personal, self-motivational, and negotiation skills
  • Ability to work under tough environmental conditions along side Field Service Engineers (high stack climbs, cold weather, medium to heavy lifting)
  • Excellent customer communication skills, working across all levels, functions and regions
  • Good negotiating and project management skills preferred
50

Field Service Manager Resume Examples & Samples

  • Provide oversight of personnel, mats, matting components and equipment at the work sites on a daily basis and vendor yards as necessary
  • Provide leadership/technical knowledge to NMIS employees and/or vendors and assist them in the performance of their job tasks
  • Perform required daily documentation to record job activity, tracking of mats and components, damage assessments and other reports as needed. Forward documentation timely to appropriate departments
  • Complete all necessary safety documentation and record keeping and ensure adherence to JSA’s
  • Serve as a model for employees and other personnel on maintaining a work environment that is free from harassment and discrimination, escalating any potential issues to upper management
  • Ensure the maintenance and proper treatment of capital equipment (including mats and matting components)
  • Direct contact with Customer Representatives to ensure the matting system, personnel and/or mat laying vendor, billing, and all other aspects of Customer Service are handled to the satisfaction of the Customer
  • Continuously maintain and develop customer relations to increase penetration with existing customer and foster new business
  • Perform visits to non-customer sites in region to gather field intelligence and to promote the use of the DuraBase matting system
  • Monitor and identify areas for improvement in safety, quality, cost, customer service, and employee relations in operations
  • Ensure the integrity of Newpark and protect its employee’s, proprietary information and assets
  • Driving a company vehicle, possibly for long periods of time, in a safe manner
  • Assist Site Manager for going to job showings and working up proposals
  • Operate equipment as required
51

Field Service Manager Resume Examples & Samples

  • Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
  • Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation. Includes monitoring and planning using headcount modeling tools
  • Manages personnel schedules to ensure adequate resource for customer satisfaction: vacation/sick time, training, factory support labor, and new systems or upgrades. Includes monitoring and reporting of FSE utilization
  • Manages employee development including schools, evaluations, counseling, safety and procedures; provides technical support training to the local field service and technical support personnel so as to build stand-alone competencies
  • Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. May also interact with senior management or executive levels on matters concerning assigned geographic and/or functional area(s), divisions, and/or customers
  • Plans and manages comprehensive budgets for assigned areas. Includes above and below the line expenses and coordinating with cross-functional areas to ensure adherence and align with company objectives
  • Executes inventory management control and forecasting in coordination with regional and corporate logistics
  • Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites. Includes purchasing of administrative tools, e.g., computers, pagers, etc
  • Ensures that customers are setup to utilize appropriate technical publication materials
  • Engages and maintains customer relationships including proactive interface with customer management to identify potential areas of improvement and drive resolution consistent with company policies and procedures
  • Reviews short and long term service strategies with the Customer and confirms plans
  • Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support, and other regional and corporate functions, as required
  • Regularly monitors and manages escalations, including escalation to Service Director for critical issues/hurdles on long downs
  • Completes weekly reports, as necessary, to meet corporate and customer requirements
  • Conducts staff meetings with Site Coordinator(s) and FSE's to discuss metrics and ensure alignment on Cymer strategies
  • Reviews information about company with FSE's, e.g., Business status, new products, etc
  • Establishes and monitors FSE training plans, FSE certification tracking, and training strategies in conjunction with corporate training department
  • Manages employee development including schools, evaluations, counseling, safety and procedures
  • Manages all FCO implementation in the field
  • Manages laser performance monitoring and reporting utilizing necessary tools and established measures
  • Manages projects implementation
  • Completes SAFE Program including incident reporting, safety training execution, and safety FCO implementation
  • Ensures safe working environments and procedures for FSE's during daily work activities
  • Ensures FSE utilization of and regularly reviews corporate CRM tool (Siebel) for trends, content accuracy, and FSE adherence
  • Approves and/or Updates Failure Analysis reports
  • Assists FSE's with obtaining information from Cymer San Diego (payroll, HR, IT, etc.)
  • Performs a variety of duties to support budget and staff oversight to include (but not limited to) reviewing and approving personal requisitions, preparing Personnel Action Requests, and managing the performance review process for assigned staff
  • Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s)
  • Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats
  • Excellent customer service skills, with an advanced understanding of customer relationship building
  • In depth knowledge of MS Word, Excel, PowerPoint, and Lotus Notes
  • Solid experience managing field service engineers and ensuring high quality service to assigned customer(s) through assigned staff
  • High level knowledge of operations processes pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning "Photo Lithography Imaging" systems, DUV metrology systems, DUV excimer lasers, or specific DUV Beam Delivery Systems
  • Ability to analyze system performance related to sophisticated data analysis, system troubleshooting, and technical problem solving skills
  • Persuasion skills to influence and change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship(s)
  • Expert level of technical knowledge of electronics and optics/lasers. Proven success applying advanced knowledge of installation, maintenance/repair, and trouble-shooting at both the module and system level
  • Ability to facilitate resolution of technical challenges
  • Business acumen to understand the business implications of decision; orientation to profitability, knowledge of market and competition; alignment of strategic and operational goals
  • Strong computer skills, expert knowledge of MicroSoft Office Suite and other database software used in manufacturing environments such as LabView, Internet Protocol, Visual Basic
  • For regions - oral and written English language skills required
  • BSEE or BSME with a minimum of eight (8) years experience in service operations management, preferably in a semiconductor equipment discipline
  • Extensive applied technical support/field service experience in semiconductor photolithography/semiconductor fab environment is highly desired, including experience in DUV optical imaging systems support in a clean room environment, or equivalent experience in diagnosing, troubleshooting, and/or customer service on electronic systems
  • Experience performing multiple on-site installations and background as a lead on a Beta product release
  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
  • The employee is occasionally required to move around the campus
  • The employee may occasionally lift and/or move up to 50 pounds
  • May require travel dependent on business needs
  • Can work under deadlines
  • The environment generally is moderate in temperature and noise level
  • Must be able to read and interpret data, information, and documents
  • Can observe and respond to people and situations and interact with others encountered in the course of work
  • Can learn and apply new information or skills
  • Ability to travel via air and auto approximately 20% of the time. However, work demands may require periods up to 100% travel for several weeks, depending on situational circumstance
  • Work includes on site technical support involving heavy lifting of equipment & modules
  • Generally a routine business week, Monday - Friday, days, but schedule may vary considerably to include evenings and weekends as well as long hours based on business needs
  • May be assigned an "on call" type work schedule and may be required to respond to customers with little or not advance notice
52

Country Field Service Manager Resume Examples & Samples

  • Very good understanding of GSM, WCDMA, LTE radio network topology and understanding of 5G and Liquid Radio
  • Verse in Health and Safety as well as Quality requirements during the deployment of the network
  • A strong leadership skill with ability to manage and lead the team consisting of internal, contractors, and subcontractors covering team motivation, performance evaluation, and process adherence
  • A solid change agent to introduce new and disruptive service delivery models
  • A driver to achieve the customer acceptance, the network rollout targets, as well as ensuring the Nokia KPIs are achieved
  • Min experience of 10 years of which the last 5 years must be in the project management and leadership role in a radio network deployment project
  • Have a strong track record for driving process adherence, site quality, health and safety by all project team members
  • Has (and must provide) a valid current reference of either the project owner or customer which can be contacted as part of the shortlisting process
  • Highly experienced in managing and tracking against the baseline of the scope, schedule and cost with proper governance around change and claim management, risk management, documentation and reporting for the project
  • Problem solving skills is highly crucial with ability to provide alternative solutions when facing to the continuous evolution of the project
  • Excellent dimensioning, planning and forecasting skills to be able to plan, forecast and execute the rollout of the radio network equipment
  • Able to manage and drive the subcontractors to safely achieve the required deployment of the radio equipment within the set cost and time as well as meeting the Nokia quality standards
  • Enhance or develop the competence of the resources with advance identification of the needed competence development area that are needed
  • Able to drive the resources to deliver high quality workmanship, self evaluations, quality audits as well as be able to propose improvement programs
  • Excellent understanding of Health and Safety requirements of the country in a radio network implementation project (working at heights, Personal Protective Equipment(PPE), Electrical Hazards, Road Safety)
53

Field Service Manager Resume Examples & Samples

  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions
  • Manages a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service
  • Ensures that service expectations are being met through regular contact with clients; evaluates service quality, inspects posts and initiates corrective action in a timely manner as necessary
  • Meets with line management and/or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning, assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel
  • Participates in and coordinates with line management regarding the orientation, training, development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions, as necessary
  • Maintains and submits payroll records and other employee and business information; reviews client and company reports for accuracy and timeliness
  • Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
  • Communicates and coordinates with line management regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed
  • Provides input to company initiatives; promptly assists line management in the resolution of legal, financial, human resources, and administrative issues
  • Performs tasks and duties of a similar nature and scope as required for assigned office
  • Understanding of security operations
  • Knowledge of supervisory practices
  • Planning, organizing and leadership skills
  • Strong customer service and service delivery orientation
  • Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures
  • Ability to take initiative and achieve results
  • Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
  • Required ability to handle multiple tasks concurrently
  • Regular use of vehicle required in the performance of duties
  • Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
  • Close vision, distance vision, and ability to adjust focus
  • Responding on an on-call basis to emergencies and incidents at all hours
54

Field Service Manager Resume Examples & Samples

  • Ensure all vendors meet ViaSat’s contract requirements and other stated expectations around quality of install, service, timeliness of appointments, and cost effectiveness
  • Develop and integrate resulting reports into vendor daily operating routine and company cultures and ensure effective data driven improvements with all vendors
  • Evaluate the ongoing effectiveness of existing and potential new vendors, developing and implementing strategies for improved results by selecting vendors, changing vendors if required, and managing the most effective vendor for each responsibility segment
  • Ensure correct vendor billing and payment
  • As indicated, research and implement new sources of external fulfillment
  • Provide ongoing operational reporting and cost analysis to executive team
  • Ensure vendors’ operational support staff and installers receive thorough training on all processes and systems
  • Oversee the quality program responsible for vendor installation audits, while providing reporting and feedback regarding quality of install to Executive Leadership
  • Manage and evaluate employees according to their accomplishments and provide constructive, documented feedback through corporate performance processes
  • Source and manage all outsourced training contracts and contractual SLAs
  • Provide program analysis in order to accelerate continuous refinement and improvement of business metrics
  • Effectively negotiate and influence vendor behavior in order to achieve desired SLAs
  • Ability to develop and execute budgets and other internal planning documents
  • Knowledge, understanding and experience in consumer home installation process
  • Ability to develop appropriate metrics and resulting reports to drive effective and timely improvements
  • Effective and collaborative problem-solving style, working both with internal as well as external teams
  • Bachelor’s degree in a related field, or equivalent in work experience
  • Minimum 10 years experience in a Field Operations role
  • Satellite, Cable, or ISP industry experience
  • Minimum 3 years previous Field Operations management experience and/or vendor management experience
  • Rural Field Operations experience preferred
  • Ability to travel as required, at times extensively
55

Field Service Manager Resume Examples & Samples

  • Recruit and hire top talent, ensuring new-hire paperwork is filled out accurately and submitted by specified deadlines
  • Train new and existing Professionals on proper customer engagement techniques
  • Improve performance of existing Professionals with regard to measure KPI’s
  • Demonstrate new products and services to Professionals, and obtain any needed clarifications prior to product/service launches
  • Communicate current installation and service policies, procedures, and techniques
  • Manage team performance to meet or exceed operational and financial objectives
  • Support and develop Professionals through continued training, coaching, and motivation
  • Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals
  • Manage employee time tracking and time-off requests
  • Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns
  • Ensure Vivint retains customers by maintaining a high level of quality and timely installation/service
  • Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling
  • As needed, cover high-priority customer appointments where no Professionals are available to complete the appointment
  • Ensure customer paperwork, including work orders, customer contracts, etc. are completed accurately and timely
  • Coordinate closely with direct-to-home and direct-to-business sales and installation teams to ensure a seamless customer experience
  • Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication
  • Provide regular updates on team performance and special projects to regional and corporate management
  • Ensure team has necessary level of Vivint products and equipment and that all products are managed according to policy
  • Ensure Professionals work safely and responsibly to avoid injuries, damage to property, and loss of materials and equipment
  • Set the ideal example of professional appearance and conduct for all direct reports
56

Field Service Manager Resume Examples & Samples

  • Provide assistance to Dealers, customers, outside service centers and factory delivery to insure timely problem resolution and validation and to promote relationship recovery
  • Troubleshoot and resolve technical problems; ensure compliance to all appropriate level of specifications
  • Review and process post warranty policy allowance claims assigned by following the Post Warranty Policy guidelines
  • Assist other FSE’s when required
  • Stay abreast of new Blue Bird products as needed to provide proper trouble shooting/problem solving recommendations
  • Assist with field campaign instructions, trouble shooting guidelines and manuals
  • Provide assistance to evaluate and improve our technical support, problem management/resolution process
  • Ability to organize and present ideas concisely and clearly are required
  • Ability to manage multiple projects simultaneously and to meet target dates with appropriately responding to changing priorities at times is required
  • Good team and interpersonal skills required
57

Field Service Manager Resume Examples & Samples

  • 5 years of in-vehicle 12-24 volt installation experience (GPS, auto alarms, car stereos, auto cell phones etc..) is required
  • 3 years’ Experience with Heavy Equipment (CE)
  • MSHA Certification is a plus
  • Strong problem solving skills and a willingness to delve deeply into complex issues
  • Ability to focus and prioritize
  • Skilled in use of computer software application programs including Word, Excel, Outlook, Acrobat, and Salesforce.com
  • Ability to collaborate with cross-functional departments
  • Ability to work productively with minimal direct supervision as a remote employee
  • Up to 50% overnight travel in support of installation and service projects
  • Ability to develop strong working relationships with customers, co-workers and 3RD party installation partners
58

Field Service Manager Victoria Resume Examples & Samples

  • Responsible for end results of the area; contributes to planning and policy within area of expertise
  • Integrates subject matter and industry expertise within a defined area
  • Contributes to standards around which others will operate
  • Addresses issues escalated from the territories including, scheduling, assigning overtime and BU involvement in service issues
  • Provides day to day operational leadership and support to multiple territories (Sub-area)
  • Contributes to business strategy for the sub-area
  • Eight or more years of services delivery or operations support experience
  • Five years of supervisory experience managing field/site teams
  • Excellent customer relations and stakeholder relations skills
  • Ability to manage expectations and escalations well organized manner
59

Rcsm-field Service Manager Resume Examples & Samples

  • High School diploma, GED certification or equivalent experience
  • 5 years progressive experience in field service, customer service or related areas
  • Must be able to demonstrate excellent troubleshooting and problem solving skills
  • Expert knowledge of one or more industry or advanced specialty areas
  • SECRET Clearance
60

Field Service Manager, Americas, Maritime Resume Examples & Samples

  • Manage and support the internal and external service capacity and capability for the region
  • Effectively manage the Field Service teams in Americas, so they deliver exceptional levels of productivity and efficiency, utilising key people management skills in motivation, knowledge and support
  • Identify and establish relationships with service partners in Americas to expand the reach of the service network in key ports
  • Monitor and ensure we utilize the service partner network and develop them to perform according to Inmarsat expectations on quality and efficiency
  • Ensure capacity and capabilities are available for Service Delivery and Field Service to be able to deliver targets for installations, upgrades and annual service in Americas
  • Plan and execute service visits based on input from Support and FSS as efficiently as possible and with quality that sets the industry standard
  • Work closely with the other departments in Americas to make sure that we create a good customer experience
  • Work closely with the other regions to share knowledge, align processes globally and support global projects
  • Be updated on the introduction of new Inmarsat products and take a proactive role to ensure these can be managed well within Field Service in Americas
  • Ensure your teams are fully trained and have the appropriate tools to effectively do their job
  • Escalate customer feedback to the rest of Inmarsat, as appropriate
  • Cooperate with the other regional Field Service managers to define and put in place systems and processes to manage spare parts in locations outside our 3 global distribution centers
  • Bachelor Degree in Engineering, Diploma in Electronics or equivalent
  • Former managerial experience preferably within a maritime environment
  • Formal management training and experience
  • Proven track record and tenue of effective people management
  • Proven track record and tenue of relevant working experience
  • Experience or interest within technical VSAT operations
  • Experience of Field Service operations
61

Field Service Manager Resume Examples & Samples

  • Overall responsibility for the field service technical team
  • Recruit, develop, and retain team members
  • Create and expand relationships with new and existing customers
  • Coordinate with sales team to execute customer strategies
  • Take a system view of all current and upcoming projects in the sub-region, build the overall project plan, ensuring the right resources (people and equipment) are available and in position at the right times
  • Serve as a technical escalation point for complex applications issues
  • Ensure team members have the required skills and training necessary to staff local jobs
  • Work with Regional Manager to develop a strategy in regards to personnel and equipment needs
  • Responsible for operational financial performance, both top-line revenue and project profitability
  • Develop strong relationships external customers and vendors and internal personnel
  • Manage and monitor technician’s holidays, rest days and unavailability and their impact on projects
  • Five+ years of experience in field service or manufacturing operations
  • Bachelor’s degree in Engineering, Operations, Logistics, or a related field ispreferred
  • Prior experience coaching, training, and/or mentoring others
  • Ability to manage multiple projects, deadlines, and priorities
  • Proven experience in customer focus and relationship-building
  • Previous experience in building a team is preferred
  • Hands-on experience in bolting and/or machining preferred
62

Field Service Manager Resume Examples & Samples

  • Demonstrable operational field service experience and leadership of field service teams
  • Customer Service – experience in customer focused business&#8217
  • High level of communication skills both verbal and written
  • Excellent team leadership abilities and People Management experience
  • Strong team player capable of building and motivating teams
  • Fluent in Dutch and English - French would be an advantage
  • Technically sound and with a practical ability to learn and train others on new technologies
  • Creative and innovative in approach to problem solving
  • Ability to build strong working relationships with people at all levels