Field Service Rep Resume Samples
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Field Service Rep Resume Samples
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CG
C Goldner
Celia
Goldner
70603 Wisoky Gardens
Boston
MA
+1 (555) 995 4713
70603 Wisoky Gardens
Boston
MA
Phone
p
+1 (555) 995 4713
Experience
Experience
Boston, MA
Field Service Rep
Boston, MA
Kris-Schinner
Boston, MA
Field Service Rep
- Provide accurate and timely information to Field Operations Managers so they can take action in a timely manner to communicate with distributors on findings
- Assists with DMOS process, decks, and works with teams on initiatives that have customer impact
- Partner with National Account Managers and Master Dealer Principles to develop initiatives that would foster growth within assigned accounts
- Provides information concerning pricing, changes in service, discontinuance, and shipping
- Perform single copy returns audits in field
- Provides information in response to inquiries about accounts, products, and services
- Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence
San Francisco, CA
Field Service Rep-clarksville
San Francisco, CA
Spinka-Cummings
San Francisco, CA
Field Service Rep-clarksville
- Utilize the proper procedures and equipment when handling chemicals including: HCl, NaOH, H2SO4, N2H4, Al2 (SO4) 3, O3, etc
- Perform water analysis and collect samples for preparation, labeling and shipment to designated laboratory for analysis
- Maintain monthly reports (charts / graphs), monthly Safety audits, daily and/or weekly reports
- Conduct preventative maintenance and calibrate equipment per established process
- Monitor equipment performance and operation
- Consult with customer management and technical counterparts including communications with other FSRs, Field managers, Environmental Health and Safety, sales, engineering, logistics, outside contractors and plant operators regarding equipment and operations regularly
- Write work procedures, Job Safety Analysis, maintenance/repair schedule
present
New York, NY
Field Service Rep-shadow PBL
New York, NY
Hane-Huels
present
New York, NY
Field Service Rep-shadow PBL
present
- Performs upgrades to enhance system capabilities and provide additional features
- Responsible for data management and generation
- Work in groups or independently with minimal or no supervision
- Provides general logistics functions to include shipping and receiving of Hazardous Materials
- Utilizes effective and professional communications provide technical and logistical mentorship to the customer
- Troubleshoots technical problems and issues and determines technical solutions
- Audits assigned FSRs to ensure compliance with unit FSR responsibilities to include MMF inventory accuracy and GOP compliance
Education
Education
Bachelor’s Degree in Oral
Bachelor’s Degree in Oral
The Ohio State University
Bachelor’s Degree in Oral
Skills
Skills
- Able to operate calibration tools such as the handheld 375, NI Configerator, Profiler, etc. is
- Capable of handling stressful situations when meeting deadlines
- Computer literate and able to work on Lotus Notes e-mail
- Able to read & understand technical & or schematic drawings
- Knowledge of Oracle system is also
- Knowledge of DCS and HART, Proibus & Field Bus positioners will be added advantage
- Be able to communicate with people from various cultures and nations
- Prior knowledge of actuator products and internal systems is desired
- Good communication skills, computer skills (Windows, Office )
- Flexible, accurate, motivated, hands on mentality and able to work independently
15 Field Service Rep resume templates
Read our complete resume writing guides
1
Field Service Rep Resume Examples & Samples
- Drives to customer locations to perform physical inspections of dealer inventories and reconciles with Commercial Distribution Finance (CDF) records through effective communications with account managers
- Assesses condition of collateral with prompt and accurate reporting to confirm CDF's collateralized position
- Collects all funds due to CDF and conducts repossessions based on direction from CDF
- Drives to customer locations and plans effective routing of inspections to ensure maximum risk containment with minimum input from Territory Manager
- Responsible for maintaining work equipment, including GE Company car, laptop computer, printer, and Personal Data Entry (PDE) Device
- Bachelor's Degree (OR High School Diploma or equivalent certificate with 2+ years' experience in risk management, accounting, auditing, or credit assessment)
- Proficient knowledge of business practices and processes
- Proficient use of Microsoft Office Suite to include: Word, Excel, PowerPoint, and Outlook
- Capable of lifting up to 50 pounds and moving up to 100-pound crates
- Able to work in outdoor environments and drive for extended periods of time (2-4 hr/day)
- Must possess a valid driver's license
- 2+ years' auditing experience (for example, inventory auditing in restaurant or retail industries)
- Proficient verbal/written communication skills
- Ability to work effectively in a team environment or independently with minimum supervision
- Demonstrated customer service skills. Able to anticipate and adapt to rapidly changing, growth-oriented environment
2
Field Service Rep-raf Lakenheath, UK Resume Examples & Samples
- Provide on-the-job training to all maintenance personnel covering all phases of maintenance and operation, operational checkout, system analysis, and system/subsystem replacement/ adjustment/ services pertinent to the F-15 aircraft F100 engines and ancillary test equipment
- Provide extensive technical assistance in both formal classroom and on-the-job training on all phases of operation and squadron level maintenance of the primary and associated test equipment
- Identify and provide instructions in the operation and use of material handling equipment and special tools associated with and related to the equipment systems
- Render technical assistance to resolve difficult or unusual maintenance problems
- Assist in analysis of maintenance difficulties and in establishing maintenance and inspection procedures to improve the quality of maintenance
- Provide guidance to USAF pilots on peculiarities and characteristics of the F-15 aircraft F100 engine
- Emphasize safety precautions to be taken in all training provided
- Provide technical assistance in the interpretation of USAF technical orders, manuals, engineering drawings, and schematics which pertain to the F-15 aircraft F100 engine
- Assist the local unit in developing training plans which will insure the full training potential of the CFS is properly utilized and that ANG personnel are trained in minimum time to the level of self-sufficiency
- Submit routine weekly and monthly activity reports
3
Field Service Rep Resume Examples & Samples
- Drive to assigned areas and addresses to verify/observe that deliveries of publications and products to home delivery subscribers, single copy outlets and other customers are performed by distributors in an acceptable manner
- Alert Field Operations Managers immediately to any late delivery, missed delivery and provide other delivery related information as needed
- Makes phone calls and e-mail contact home delivery subscribers to follow up on customer complaints, service stops and gauge overall customer satisfaction with delivery
- Utilize electronic device to report findings
- Perform single copy returns audits in field
- Valid Connecticut driver’s license in good standing
- Must have access to own vehicle for use during working hours
- Excellent interpersonal, communication, phone and organizational skills
- Ability to utilize assigned electronic devices to receive and communicate information with Courant Managers
- Ability to speak clearly and to read and understand written communications
- Ability to work early morning hours and on weekends
4
F Field Service Rep-hill AFB Resume Examples & Samples
- Coordinate F135 propulsion system maintenance activities with the, flight line operating areas, squadron and Lockheed Martin maintenance operating areas
- Perform controls activities related to aircraft download processing and analysis, propulsion system software loads, activations and monitoring of propulsion system Prognostic Health Monitoring, Engine Health Reporting Codes, and Maintenance Built In Test Systems (MBITS)
- Advise and assist the Customer in performance of F135 propulsion system maintenance, ensuring activities are performed IAW technical data and safe engine operation and maintenance procedures. Activities include fault isolation/troubleshooting and F135 repair actions consistent with the F135 Unit Level Maintenance Concept
- Support Government Property Management processes for program execution, to include but not limited to Support Equipment (SE), tooling, supply and government processes
- Work closely with P&W Customer Support Engineering to resolve technical and logistical problems involving F135 engine operation and maintenance through the use of the Autonomic Logistics Information System (ALIS), Action Requests (AR) and the MERLIN System
- Use initiative and judgment to identify problems, conduct investigations to determine root causes, and implement corrective actions
- Actively support ACE initiatives and ensure employee safety by complying with and supporting EH&S activities
- Actively interface with local Hill AFB personnel at all levels from senior leadership to the newest recruits
- Provide timely insight to PW management relative to emerging issues and relationship with this newest P&W customer
5
Field Service Rep-defense Resume Examples & Samples
- Must have a current Top Secret, Sensitive Compartmented Information (TS/SCI) with a Counterintelligence Polygraph (CI Poly) clearance
- Must have Minimum Bachelor's Degree or 4 years experience in SIGINT, EW, or related field
- Must have experience with the deployment, configuration, and operation of DRT Products
- Must medically qualify for deployment under DoD Civilian contractor guidelines and be physically able to perform periodic strenuous tasks http://www.tam.usace.army.mil/Portals/53/docs/UDC/medical-disqualifiers.pdf
- Must be able to travel internationally by any route established by the US Government (any extant foreign PNG status must be disclosed at the time of application)
- Must have experience in RF theory and application
- Must have experience in Windows Operating Systems (XP, 7)
- Must have experience in marking and handling classified material
- Must complete a written exam at the time of the interview covering the base competencies above
6
Field Service Rep Resume Examples & Samples
- Manage relationship with T-Mobile VARs to maximize sales
- Serve as TMO subject matter expert
- Drive sales quota
- Business Development – New distribution / Expansion of existing
- Training new products and service / new personnel
- Visit / call on assigned accounts for Monthly / quarterly planning
- Work strategic growth plans and holding the VAR accountable for their commitment
- Participate in joint sales calls
- Key point of contact for principle owner of account
- Daily / weekly and Monthly reporting as needed by account or management
- Partner with National Account Managers and Master Dealer Principles to develop initiatives that would foster growth within assigned accounts
- Communicate all changes that would be VAR or customer impacting
- Conducting Business Meetings
- Develop and deliver training materials
- Proficiency with Microsoft office suites
- Ability to understand the sales mix and volume of each business
- Partner relations and negotiation skills
- Solution selling
- Non-stock equipment knowledge
- 1 year 3rd party sales or customer service experience
- 1 year wireless data or technical sales background
- Indirect or B2B sales experience
- LI-RD-CB1
7
Field Service Rep-defense Resume Examples & Samples
- Five years electronic and/or computer experience
- Three to five years of wireless or radio experience a plus, along with an advanced working knowledge of RF (Radio Frequency) theory and application
- One to two years experience in networking
- Three to five years of Military Intelligence experience- SIGINT preferred
- *CURRENT TOP SECRET CLEARANCE WITH SSBI AND POLYGRAPH REQUIRED FOR THIS POSITION***
8
Field Service Rep Senior Resume Examples & Samples
- Customer communication – technical assistance, troubleshooting, quoting / disposition of repairs
- Adherence to all safety, quality, and company policies and regulations
- Participation and involvement in Safety & Quality programs
- Maintain excellent housekeeping standards
- Extensive traveling with short notice
- Trouble shoot positioner issues
- Preferences
- Experience in servicing control valves, positioners, and other related accessories are preferred
9
Field Service Rep-defense Resume Examples & Samples
- Knowledgeable regarding Boeing 767 commercial aircraft maintenance and operations, including Organizational and Depot Level maintenance
- Familiarity with 767 Extended-Range Twin-Engine Operations (ETOPS) regulations and performance
- Airframe & Powerplant (A&P) License
- Working knowledge of FAA FARs and Continued Airworthiness Guidelines & Instructions
- At least 6 years of United States Air Force (USAF) aircraft maintenance experience, Crew Chief, Avionics, and/or Aerial Refueling experience preferred
- Proficient in Microsoft Office Suite (Powerpoint, Word, Excel)
- Ability to support on-call work during all shifts as required
- Position is considered rotational for program purposes and requirements. Candidate must be able to move locations to support operational needs
- Limited Travel
- Must meet USAF and Boeing deployment requirements for FSRs defined by program management
10
Field Service Rep-defense Resume Examples & Samples
- Perform troubleshooting procedures using established processes for multiple systems coverage. Respond to operational issues by interpreting technical documents. Identify, diagnose and resolve issues for non-specified maintenance occurrences. Collaborate with company organizations to isolate equipment problems not detected by diagnostics and documentation
- Monitor product performance. Collect technical data, evaluate maintenance procedures, perform analysis and document trends
- Monitor maintenance activities and product operational performance. Make recommendations for resolution of potential issues. Solicit customer feedback and initiate actions to improve satisfaction with company products and services
- Provide guidance to less experienced field service representatives
- Develop and conduct ad hoc training
- Manage field office resources and maintains company presence. Prepare required company reports
11
CH Field Service Rep-defense Resume Examples & Samples
- A current Secret U. S. Security Clearance
- A minimum of 6 years of hands on CH-47F maintenance or FSR experience with a heavy emphasis on Avionics and Electrical systems
- CAAS knowledge and experience with CAAS within the CH-47F platform
- Ability to travel both domestically and internationally
12
Pwr-field Service Rep Iv-princ Npms Resume Examples & Samples
- Inspects, repairs and rebuilds mechanical and/or electrical equipment and associated structures
- Ensures that industrial and radiation safety requirements are followed
- Analyzes equipment breakdowns, determines the proper corrective action, and direct repairs
- Plans work schedules to accomplish required work and, when required, assign priorities
- May establish welding guidelines and standards
- Develops, implements and maintains in-service inspection, testing and maintenance programs
- Supports and conducts nondestructive examination (NDE) and QC inspections
- Researches, interprets and explains inspection results
- Maintains documentation to meet customer obligations and ensure proper test methodologies are in place
- Field Service Rep. IV - High School Diploma or equivalent education (GED) and a minimum of 6 years of related experience
13
Field Service Rep Resume Examples & Samples
- Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings
- Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness
- Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals
- Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures
14
Rcis-field Service Rep-eastern Resume Examples & Samples
- Years of Experience: 5 or more years in related experience in crop insurance policy and procedure knowledge
- Education Requirement: High school diploma or equivalent
- Demonstrated ability to execute effective sales strategies
- Leadership experience of multidisciplinary teams, internally and externally
- Demonstrated ability to facilitate critical business relationships both to internal and external stakeholders
- Solid understanding of insurance industry from a market and underwriting perspective
- Able to build relationships (external and internal) that can deliver on the Brand Promise, retention, and hit ratios
- Basic knowledge of U/W parameters, concepts, risks, and hazards
- Ability to analyze and understand financial and performance metrics
- Ability to identify business trends, changes in market conditions, and competitor activity
15
Field Service Rep-shadow PBL Resume Examples & Samples
- Utilizes effective and professional communications provide technical and logistical mentorship to the customer
- Travel and deploy worldwide with military forces for six months or longer as required
- Will at times be required to work odd shifts, weekends, and/or extended hours
- Provides general logistics functions to include shipping and receiving of Hazardous Materials
- Performs upgrades to enhance system capabilities and provide additional features
- Troubleshoots technical problems and issues and determines technical solutions
- Responsible for data management and generation
- Responsible for accurate and timely maintenance record keeping (COLTS & TAMMS)
- 2 year degree of a minimum of five years of related experience
- Experience in maintenance and repair of Unmanned Air Vehicle systems is a plus
- Experience with basic UNIX networking preferred
- Experience with Cisco and Juniper router protocols highly desired
- Experience with COLTs, ELAS, and UAS-I data bases preferred
- Strong knowledge of TAMMS and TAMMS-A policies
- Prior military service in aviation maintenance disciplines is strongly desired
- Ability to quickly learn through on-the-job training and independent study
- Ability to conduct one on one and small group training
- Familiarity with customer expectations, policies, and business practices and high customer satisfaction orientation
- Must be willing to deploy with military forces in both training and wartime capacities
- This position is subject to both inside and outside environmental conditions
- This position is subject to noise
16
Field Service Rep Resume Examples & Samples
- Operational support of deployed flight operations
- Perform as a deployed Aerosonde Mk 4.7 UAS maintainer
- Travel and deploy worldwide with military forces as required
- Direct interface with customer
- Work in groups or independently with minimal or no supervision
- Will be required to work odd shifts, weekends, and/or extended hours
- Provides general logistics functions
- Practice ISO 9001 principles and concepts
- UAS Maintainer
- FAA A&P Certificate
- Military Aviation Maintenance (rotary or fixed wing)
- Field Service Maintenance
- UAS Operator
- UAS Mission Coordinator
- FAA Commercial Pilot Certificate
- Maritime aviation and/or maintenance experience with U.S Navy or Coast Guard highly desired
- Deployed UAS operations in support of military operations
- Maritime UAS operations
- FAA licenses or certificates such as private pilot, commercial pilot, instrument rating, CFI, CFI-I, A&P
- Prior military service
17
Field Service Rep Resume Examples & Samples
- Associates Degree in Electronics or related field experience
- 3+ years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment; or BA degree and 1 year of equivalent experience
- Strong electro-mechanical troubleshooting skills
- Ability to read, understand and successfully follow medium to highly complex work instructions
- Strong computer skills with fundamental knowledge of computer networking allowing interface with customer I.T. departments
- Good customer relation and communication skills, both written and oral
18
Senior Field Service Rep Resume Examples & Samples
- 2) Self Starter & the ability to multitask
- 3) Must be willing to work off hours depending on operational needs
- 4) Able to withstand extreme weather conditions in varying climates
- 5) Able to lift and carry 50+ pounds for 25 or more yards
- 6) Travel outside the local region is anticipated and will include CONUS and other locations in Japan in support of operational needs at other sites
- 7) Time zone differences may require adjusted shift schedule as necessary to participate in telcons or VTCs with external agencies
- 8) Employment is contingent upon successful completion of the OJT required at Lockheed Martin’s training locations prior to international assignment. These locations may include but are not limited to: Luke AFB, AZ; Nellis AFB, NV, Hill AFB, UT; Eglin AFB, FL; Edwards AFB, CA; Fort Worth, TX; Orlando, FL; Yuma, AZ; Beaufort, SC
- 9) Successful candidate must be capable of passing medical, dental and overseas screening requirements and must maintain their medical fitness for this position as a condition of employment
19
Field Service Rep Resume Examples & Samples
- Experience with Digital Control System used in Oil & Gas Plant will be an added advantage
- Good planning & problem solving skills
- Able to read & understand technical & or schematic drawings
- Able to speak both English and Chinese (or any other languages)
- Computer literate and able to work on Lotus Notes e-mail
- Able to operate calibration tools such as the handheld 375, NI Configerator, Profiler, etc. is a plus
- Knowledge of Oracle system is also a plus
- Knowledge of DCS and HART, Proibus & Field Bus positioners will be added advantage
20
Field Service Rep Resume Examples & Samples
- Experience in rotating equipment is essential
- Field service experience is a merit
- Good communication skills, computer skills (Windows, Office )
- No 9 to 5 mentality; willing to travel and work odd hours, when the need arises
- Flexible, accurate, motivated, hands on mentality and able to work independently
- Capable of handling stressful situations when meeting deadlines
21
Senior Field Service Rep-osrvt Resume Examples & Samples
- High degree of oral and written communications skills and good supervisory skills
- Good working knowledge of the OSRVT system, subsystem, or equipment to which assigned
- Ability to interpret blueprints, schematics, wiring diagrams, and technical documentation; and ability to evaluate, isolate, and repair malfunctions
- Ability to perform electrical, electronic, and mechanical repairs to complex equipment
- Ability to evaluate, compare, and make rational judgments
- Ability to conduct on-the-job training
- Ability to work independently or on a team with minimal supervision
- Working knowledge of ISO 9001 principles and concepts
- This position is subject to noise. Employees may be required to participate in the Hearing Conservation Program, which will require regular testing and wearing of hearing protection equipment where necessary
- This position is subject to a variety of physical and atmospheric conditions
- This position will require the use of Personal Protection Equipment
- This position is subject to oils
- This position is subject to working conditions peculiar to the particular assignment (e.g., required to perform work-related travel worldwide and may include accompanying DoD forces into hardship and combat areas)
- This position will require the exerting of up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or 20 pounds of force constantly to move objects. Visual requirement is the minimum standard for those whose work deals largely with visual inspection involving small defects, small parts, and computer terminals; extensive reading; and using measuring devices
- Equipment used in performing duties: General hand tools; general electronics test equipment (meters, oscilloscopes, power supplies, etc.); diagnostic equipment (hardware); electrical, hydraulic, and pneumatic power tools; and personal computer
- Must be a U.S. citizen with the ability to obtain/maintain a government security clearance
22
Field Service Rep-defense Resume Examples & Samples
- Must be able to obtain work visa depending on requirements of the country
- Candidate must be able to meet the cultural requirements of the country as applicable
- The employment will be contingent on the candidate's ability to satisfy all labor and immigration formalities of the country
- Since you may be placed on an international assignment, your offer is contingent upon your ability to obtain clearances from International Health Services and the receipt of a visa/work permit to the country in which you will be assigned. These clearances are also a contingency for any family members who may be relo0cating with you
- Minimum of 3 years aircraft maintenance & training experience
- Boeing 767 commercial aircraft maintenance and operations experience, including organizational and depot level maintenance
- Experience with 767 Extended-Range Twin-Engine Operations (ETOPS) regulations and performance
- Current Airframe & Powerplant (A&P) License
- Customer Service oriented with strong communication skills and ability to communicate with all levels of Boeing
- Demonstrated problem solving abilities and ability to work under stressful circumstances and time constraints
- Serves as a consultant to other field service reps, other disciplines, and senior management, and is considered an expert in interpreting technical documents
- Position is considered rotational for program purposes and requirements
- Candidate must be able to move locations to support operational needs
- Monitors product performance. Collects technical data, evaluates maintenance procedures, performs root cause analysis and documents trends. Researches fleet issues to anticipate impacts to operations and recommends alternatives
- Reviews maintenance activities and product operational performance. Makes recommendations for resolution of potential issues. Solicits customer feedback and takes action to improve satisfaction with company products and services
- Develops and conducts ad hoc training, including On-The-Job Training material
23
Field Service Rep Resume Examples & Samples
- Ethics / Integrity
- Professional / Technical Expertise
- Customer Service - Service Orientated / Client Focus
- Some after hours / on-call availability will be required
- 1+ years’ experience as a Field Service Rep installing and repairing computer systems, or a recent grad of a solid technical school or institute
- Electronic or technical background and Client Service background
- Computer Software Skills - Knowledge of Windows based O/S and applications
- Computer Hardware Skills
- Electronics: Ability to effectively operate electronic test equipment
- Basic troubleshooting skills
- Associate's Degree or better, with additional experience accepted in lieu of a degree
- Computer Technology, Personal Computers, Basic Network or other certifications are a plus
- Lifting - Up to 50 lbs
- Driving - 45% of the time or better, occasional extended drive times of 6+ hours
- Unusual Work Hours - After hours and weekend as approved by Management
24
Field Service Rep Resume Examples & Samples
- Review technical specifications to assist and advise customer with troubleshooting as it relates to typical field service requirements such as maintenance, installation and commissioning of pumps and systems
- Prepare vendor RFQs for materials and equipment related to field projects
- Select appropriate materials and equipment considering technical and economic requirements
- Ability to prepare proposals/estimates for field service projects
- Prepare work packages including drawings, data sheets considering commercial aspects
- Approve vendor materials and services whilst ensuring customer specification or industry best practices are maintained
- Responsibility for weekly Work In Progress review with internal team to ensure all projects are within budgeted schedule, cost and quality targets
- Be available to assist system installation and start-up as required
- Facilitate "kick-off" and status project meetings as required
- Utilize project milestone/scheduling tools to ensure acknowledged delivery date is accomplished
- Manage customer complaints and warranty claims as per internal policies
- Work with management and other team members to ensure facility Key Performance Indicators achieved
- Develop and maintain Inspect Test Plan for field service projects and collaborate with management and other team members to ensure customer turnover documentation requirements are met
- Provide technical assistance to the field (answer customer and distributor questions regarding engineering details; assist with system implementation and start-up questions)
- Work with other field service regions to continuously improve standardization of field service policies, standards and procedures within North America
- Knowledge of pump mechanics, and an understanding of how the equipment is utilized in our customers' operations
- Able to interpret industry standards, technical drawings, and manufacturing procedures
- Clear and positive verbal and written communication skills so as to work successfully face-to-face, on the phone, and by email
- Must have a successful track record of leadership, and calmly resolving conflict in a way that promotes teamwork and positive relationships
- Good organizational skills, able to establish priorities and complete a high volume of work to specific deadlines
- Able to work extended hours and weekends as required
- Communicate with customers daily with respect to ongoing field service project
- Work with Purchasing and Sales Engineers to ensure customer order requirements are met
25
Field Service Rep Resume Examples & Samples
- Responds to and resolves customer service complaints and requests using a “solve by sundown” mentality
- Liaison between customer and sales, operations, or logistics as needed to solve customer issues
- Builds and maintains strong customer relationships with new and existing customers by providing excellent customer support
- Provides information in response to inquiries about accounts, products, and services
- Provides information concerning pricing, changes in service, discontinuance, and shipping
- Coordinates special deliveries as needed
- Contacts customers for order clarification regarding omitted data, numbers, and/or delivery dates
- Handles customer concerns, special orders, or returns in-store in an efficient and timely manner and follows through to ensure customers’ issue/concern has been resolved
- Possesses knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services and similar data as required to answer customer inquiries
- Works cross-functional to identify root cause to help solve problems creating customer service issues
- Assists with DMOS process, decks, and works with teams on initiatives that have customer impact
26
Field Service Rep Resume Examples & Samples
- Bachelor’s degree required (experience may be considered, in lieu of degree, for internal candidates only)
- A minimum of 2 years related experience (DSD system preferred)
- Retail or customer service experience with excellent interpersonal and communication skills
- Skill in organization, time management, prioritization, and attention to detail
- Excellent verbal, written, and customer service skills
- Strong team player who is able to work across multiple functions and disciplines
- Can demonstrate a high level of proficiency with Microsoft Office and other computer based applications.Dean Foods Company is an Equal Opportunity employer M/F/Veteran/Disability
27
Cisr Field Service Rep Resume Examples & Samples
- U.S. Citizen with the ability to obtain and maintain an Interim Secret Clearance at a minimum
- Associate’s degree in electronics technology and/or related field, or a minimum of three years experience with C4ISR systems (maritime preferred)
- Must possess the following FCC licenses
- Secret Level Security Clearance
- Currently trained, licensed and/or certified for repairing, installing, removing, configuring and supporting all assets, including, but not limited to Radars, Navigation equipment, satellite communications equipment and Inter-vessel communication systems
- Previous experience with PM Army Watercraft Systems or CECOM
28
Field Service Rep Imaging Resume Examples & Samples
- Schedule and organize own work activities, ensure efficient operations
- Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits. Responsible for proper return of all defective inventory for replenishment
- Generate service revenue of up to $500K in given work group
- High school/GED
- 0-1 years of troubleshooting electronic/electrical devises Soldering skills
- 0-1 years of Working knowledge of inventory management skills
- 0-1 years of Basic knowledge of Microsoft Office Applications
- Basic knowledge of SAP
- Previous Medical electronics background
29
Ac-u Field Service Rep-defense Resume Examples & Samples
- Minimum 3 years AC-130U Weapons trouble shooting experience
- Minimum 3 years USAF aircraft maintenance practices and procedures and troubleshooting experience of AC-130U aircraft
- Minimum 3 years experience with basic AC-130U Operations
- Prefer previous experience interacting with US Air Force customers
30
Field Service Rep Resume Examples & Samples
- Sell and promote service programs and offerings to a range of customers that consist of equipment end-users, medical facility management and OEM partners throughout an assigned territory
- Provide technical support and product information over the phone
- Participate in teamwork at a high-level with the assigned territory’s sales and clinical support team members during pre and post-sale evaluations
- Possess time and task management skills along with inventory management skills
- Associate's degree in electronics or associated study, or equivalent in experience from a military branch
- Thorough knowledge of basic analog and digital electronics
- Thorough knowledge of basic computer networking principles
- Basic experience handling electro-mechanical and hand tools
- Knowledge and ability to operate electronic test equipment
- Demonstrated troubleshooting skills, on-site and over-the-phone
- Basic business and professional etiquette
- Strong decision making and problem solving ability
- Effective presentation, influencing, verbal and listening skills
- Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
- Knowledge of inventory management principles
- Strong planning, organizational and follow-up skills
- Strong work ethic and attention to detail
- Strong communication skills, verbal and written
- Ability to sell and promote in controlled and uncontrolled environments
- Ability to change and adapt to changing work requirements
- Strong customer satisfaction focus and ability to create strong customer relations
- Able to work in a team environment with focus on driving results, building trust and maintaining company values
- Flexibility with travel requirements in order to support customer and business needs. Overnight travel required 10% of the time
- Ability to work from elevated heights with use of ladders
- Physical requirements consist of being able to lift up to 50 pounds and carry tools and inventory from truck to equipment location within a medical facility
- Field service experience
31
Field Service Rep Resume Examples & Samples
- Strong technical knowledge of the Products & its Application in the bigger picture
- To Gain Extensive practical experience in valve servicing and repairs, together with experience in supervising technicians and dealing with customers. Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department
- Ensure the highest levels of customer satisfaction so that Customer continues to return to Flowserve for future work. Repeat business is vital to building long-term revenue and profitability. To identify aspects of the business that affect customer satisfaction & Develop them
- Be a focal point for external customers and salesforce on quotations and enquiries on the service & repair activities for Valves
- Review Repair contracts ; Prepare work scope for all repairs ; Prepare Root Cause Failure Analysis (RCFA)
- Plan, organise and ensure that the Field Service Team conduct all the on-site Service & Repair activities on a timely and efficient manner
- Provide support to the Sales, in terms of technical assistance, pre-sales presentation, and post-sales technical support
- Support the execution and fulfillment of the repair jobs, as well as working closely with the manufacturing to facilitate smooth planning
- Ensure and maintain good tracking system for all repair orders. Manage Shutdown as Project manager, interfacing between customer & ops department for project progress status updates & special request
- Provides Leadership & mentorship to Service Group under his / her management And any Other Task as assigned by Service Manager
- Understand the established key processes; be proactive in streamlining processes within their assign areas, to improve Service Quality, Speed to Market & customers’ Satisfaction
- Maintain good working relationship with Sales and Customers to establish and maintain the company’s good professional image
- Ensure that all actions are taken for urgent service job (short lead time) requirement
- Ensure the well-being of the Service Group is taken care of
- Show Results in CIP in all Areas of Scope
- Degree / Diploma in Engineering (preferably with 2-4 years’ experience in service industry)
- 2-3 years’ experience in the Capacity of Service Rep (preferred)
- Knowledge of various kinds of Control Valves will be an added advantage
- Good interpersonal and communication, negotiation, analytical, presentation skills
- Leadership & Ability to interact with all levels of employees
- Operational Excellence & High Level of Customer Service Standard
32
Field Service Rep Resume Examples & Samples
- To assemble & produce both new valves & repair valves per customer requirements
- To produce and machine parts to clearly defined engineering drawings or instructions
- To ensure parts are assembled & produced on time
- Ability to use measuring instruments and other measuring instruments related to Machine shop / QC inspection work
- To trouble shoot, analyse & propose repair options to both internal & external customers on valves and/or actuators product
- To manage customers’ service expectations and work as a team to ensure that the problem is resolved & confidence of customer is regained
- To be able to calibrate both analogue, digital & or all other types of positioner
- Able to work independently and yet as a team player with all the other colleagues from all departments & cutting across all sectors
- Ensure good housekeeping and adopt a safe work attitude, must comply with corporate and regulatory safety requirements
- General maintenance of assigned work area / machines at all time
- To check & inspect all parts in various stages of production, eg in raw material stage or completed / machined stage
- To perform Functional, Leak Check & other required tests on the completed product to ensure conformance to the various standards as required
- Timely submittal of KPIs as defined by superior
- Take on additional duties as and when instructed
- A proactive & Positive mentality, always want to make things happen is a must
- Degree / Diploma / Certification in Instrumentation Control Engineering / Electrical / Mechanical Engineering
- Minimum of 1-2 years of hands on experience in flow control equipment, preferably in control valves
- Computer literate ( Microsoft applications )
- Knowledge of Oracle system & Flowserve Performance is a plus
- Knowledge of HART, Proibus & Field Bus positioners is desired
33
Field Service Rep-defense Resume Examples & Samples
- Recent C-17 flightline experience
- Ability to work all shifts on a rotational basis
- Must be able to function in a demanding on-call, around the clock operational environment. Travel to other operating locations to assist with operations, maintenance, and recovery of aircraft will be required on short notice
- Prefer candidates with proven experience maintaining and troubleshooting C-17 avionics and flight controls, electrical/electronic systems, and aircraft mechanical and environmental systems
- A&P and/or FCC License preferred
34
Field Service Rep Resume Examples & Samples
- Ability to understand the sales mix and volume of each door, and create action plans to positively impact the volume
- Proficiency with Microsoft Office suites of software
- Excellent presentation, oral and written communication skills
- 1 year third party sales or customer service experience
- Indirect or business market sales experience desired
35
Field Service Rep-defense Resume Examples & Samples
- Must possess extensive technical expertise in the operation, analysis, troubleshooting and aircraft interface of the following F-15 systems: Fuel, ECS, Hydraulics, Mechanical Flight Controls, Landing Gear, Structures, Egress, Power Plants, and Secondary Power System
- Must be able to provide formal and on-the-job training to other Field Service Representatives
- An A&P license is desirable
- Avionics and system integration experience is a plus
36
Field Service Rep-defense Resume Examples & Samples
- 5 years minimum experience with operations of current US rotorcraft systems (e.g. AH-1, AH-64, CH-47, CH-53, CV-22, MH-1, UH-60)
- More than 1 year experience working in closed/proprietary environments
- Current Top Secret SBI with current polygraph and ability to obtain additional clearances
- 5 years military background experience
- Engineer or technically oriented maintenance background highly desired
37
Field Service Rep Resume Examples & Samples
- Install and service chemical feed and water treatment and chemical feed equipment at designated locations
- Work with PLC controls, understands water process treatment design, and repairs pumps, instruments and control panels
- Conduct preventative maintenance and calibrates feed pumps, controllers, feed rate charts and maintain log sheets
- Maintain inventory of spare parts (lube oil, tubing, and piping), and adequate supply of reagents, sample containers, and shipment containers necessary for routine as well as special sampling and analysis
- Travel and work overtime, as required
- All aspects of safety on the job, including the operation and maintenance of an assigned company vehicle if required and all EHS policies
- Minimum 2 years of lab, plant or maintenance experience OR a minimum 2 years of college, military, technical / vocational school training
- Familiarity with water treatment processes and applications
- Strong Communication (written and oral)
- Customer Service and results oriented
- Strong Analytical Skills and Business Acumen
- Ability to lift and move heavy loads and to operate a forklift
38
Field Service Rep-defense Resume Examples & Samples
- Must be willing to relocate in support of global customer support requirements
- Ability to interface with all levels of customer organizations
- Capable of interpreting technical drawings and data to apply knowledge in rectifying aircraft mechanical and electrical issues
- Familiar with MS office and capable of concise reporting and remote communications
- This position may be located at various global locations. The position will initially start in Mesa, AZ for training and eventually assignment as dictated by contract requirements. At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation
- Experience in the following areas: Quality control, production control, ULLS-A, additional attack helicopter support experience
39
Field Service Rep-defense Resume Examples & Samples
- Must have extreme knowledge of the Hughes 500 series aircraft and the different version therein
- Capable of interpreting technical drawings and data to apply knowledge in rectifying aircraft issues
- Experience with MS Office Suite products
40
Field Service Rep Resume Examples & Samples
- Execute the field service including troubleshooting, root cause analysis and repair/service of Pumps at customer site or QRC facility
- Perform assembly and testing of Pumps per Flowserve engineering drawings and specifications
- Assist in Safety, Health and Environmental matters as required including developing work instructions, Safety Plans and Risk Management Program to risks associated with repair/service processes
- Keep good maintenance and 6S programs for service machinery, equipment including computer system, tooling and accessories to ensure its condition that are fit for use and compliance to S.H.E. requirement
- Responsible for proper storage and handling of related chemical solvent
- Other responsibilities to be determined as needed
- Candidates with working knowledge in Power or Petrochemical industry will be of added advantage
- Hands-on experience in troubleshooting, servicing, repairing and maintenance is a must
- Physically fit and is a good team player
- Possess have a valid driving license and own a car
- Able to work under pressure with minimal supervision
- High level of commitment and self-motivation
- Willing to travel for business frequently
41
Field Service Rep Resume Examples & Samples
- Bachelor’s Degree and/or equivalent knowledge
- Be able to demonstrate technical understanding of an industrial product
- Be able to communicate effectively in written and verbal formats
- Mechanical and electrical aptitude
- Prior knowledge of actuator products and internal systems is desired
- Be able to communicate with people from various cultures and nations
- Prior experience in industrial service is desired
- Previous computer skills and experience with Word, Excel
42
Field Service Rep-clarksville Resume Examples & Samples
- High School Diploma / GED / Home School Certification OR international equivalent to High School Diploma (OR 4 years training (college, military, vocational / technical school))
- Minimum of 2 years of work experience in the water industry or in a related field
- Proficiency in the Microsoft Office Suite (Power Point, Word, Excel) and ability to learn company and site specific computer applications
- Minimum of 2 years of Field Service experience – in Water or related field
- College or Technical / Trade School Degree in Engineering / Technical field and / or equivalent work experience in the industry
- Strong communication (written and oral)
- Customer focused; customer service and results oriented
- Strong analytical skills and Business Acumen
43
Field Service Rep-laboratory Resume Examples & Samples
- Act as trusted partner to existing customers
- Build promoters and achieve targeted retention rate
- Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability)
- Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve
- Coordinate order; delivery; and billing
- Experience providing technical product application and/or hardware support
- Experience interfacing with customers
- Strong people management and communication skills
- Trouble shooting/problem solving skills
- Computer skills (word, excel, power point, internet savvy)
- Shows ability to prioritize independently
- Demonstrate sales skills
- Commitment to customers
- Service-minded
- Basic application know-how
44
Dv-field Service Rep-defense Resume Examples & Samples
- Must possess extensive technical expertise in the operation, analysis, troubleshooting and aircraft interface of the following F-15 systems: flight controls and air data computer, communication system, INS, IFF, data link, electronic warfare equipment, radar, mission computers, multi-purpose displays, digital map set, video recording, infrared and laser systems, SMS, command launch computer, gun, pylons, bomb racks, and launchers
- Must have previous military experience or extensive familiarity with military operation and F-15 maintenance procedures
- Candidate must be able to obtain a work visa, depending on requirements of the country
- Candidate must be able to meet the cultural requirements of the
- At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation
- Prefer candidates with a current A&P license
- Airframe knowledge and/or experience is a plus
- Prefer 5 years' related military or commercial experience, plus technical credentials, plus 5 years' field service representative experience
45
Field Service Rep Resume Examples & Samples
- Support Sales in the work scope required and schedule for Sales to ascertain the required number of hours/ days to carry out the servicing/ repair
- Diagnose, trouble shoot and perform commissioning of all Flowserve/ SIHI pumps either in house or on site
- Ensure good housekeeping, adopt a safe work attitude and comply with corporate and regulatory safety requirements
- Ensure 100% attendance on staff’s safety training and compliance to safety regulations Prepare system report, time sheet and job completion report of all repair and service jobs
- Perform Flowserve Performance Analysis for pumps (Wet & Dry Pumps)
- Undertake additional duties as and when instructed by management
46
Field Service Rep-defense Resume Examples & Samples
- Subject matter expert in the areas of T-45 environmental control systems, cockpit pressurization and On-Board Oxygen Generation Systems (OBOGS) integration
- Previous experience with the U.S. Navy or U.S. Marine Corps as an Egress Environmental Technician
- Previous experience with the U.S. Navy or U.S. Marine Corps as an EgressEnvironmental Technician with OBOGS experience on fixed wing aircraft is a plus
- Former experience with the U.S. Air Force as an OBOGS Technician on fixed wing aircraft is a plus
47
Senior Field Service Rep-osrvt Resume Examples & Samples
- This position will require the exerting of up to 100 pounds of force occasionally and/or up to 50 pounds of force
- Frequently, and/or 20 pounds of force constantly to move objects. Visual requirement is the minimum standard for those whose work deals largely with visual inspection involving small defects, small parts, and computer terminals; extensive reading; and using measuring devices
- Must be a U.S. citizen with active Secret DoD clearance
- Bachelor's Degree or equivalent experience with Electronics, Engineering, or a related field is required. This role
- Typically requires a minimum of four years experience in electronics, engineering, flight simulation, or related military field
- Directly experience with OSRVT and US Army UAS is highly desirable for this position
