Service Administrator Resume Samples

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MK
M Koch
Maria
Koch
4474 Daniel Fields
New York
NY
+1 (555) 891 6561
4474 Daniel Fields
New York
NY
Phone
p +1 (555) 891 6561
Experience Experience
Phoenix, AZ
Service Administrator
Phoenix, AZ
Treutel, Herzog and Harris
Phoenix, AZ
Service Administrator
  • Manage service data within Supply Chain management systems such as MRP and customer management systems such as Salesforce
  • Assist the Service Manager to manage the delivery and receipting of whole goods into SAP
  • Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner
  • Providing accurate information to assist in keeping the CMS up to date on receipts, issues and orders, including monthly reconciliations with customer
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments
  • Perform preventative maintenance work as requested
  • Maintain instrument service schedule and create associated reports as necessary, reporting issues to the Service Supervisor or Manager for resolution
New York, NY
Shared Service Administrator
New York, NY
Johns, Lowe and Nolan
New York, NY
Shared Service Administrator
  • Work with managers and recruiters to coordinate and arrange interviews
  • Makes the necessary follow up to the necessary parties to ensure the continuous and smooth flow of work
  • Performs any other duties that may be assigned in the line of work
  • Manage the end to end process for vacancies via our HR system (Workday)
  • Ensures mails are checked and acted on daily, and that the corresponding paperwork are also completed
  • Proven track record working in a fast paced administrative role
  • Assisting other associates in accomplishment of Huntsman company goals
present
Chicago, IL
Service Administrator Mercedes
Chicago, IL
Jones and Sons
present
Chicago, IL
Service Administrator Mercedes
present
  • Analyse and follow up on outstanding debts and provide reports to Sales Manager/Sales Team
  • Maintain and update the Sales Department stock control and ordering system and make amendments to stock as directed by the Sales Manager
  • To assist the Sales Manager to ensure the efficient administration of all new and used vehicles for the Sales Department
  • To carry out clerical and administrative duties for the Sales Department, as directed by the Sales Manager
  • Cash Debts – no unauthorised credit facility. Vehicles may only be released with prior authority from the Reception or Service Manager
  • Meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released
  • Arrange transfers of stock to and from dealers as authorised by the Sales Manager
Education Education
Bachelor’s Degree in Social Work From
Bachelor’s Degree in Social Work From
Southern Illinois University Carbondale
Bachelor’s Degree in Social Work From
Skills Skills
  • Demonstrated detailed knowledge of software design theory and current practices
  • An excellent phone manner and strong verbal communication skills
  • Reliable, honest, trustworthy good timekeeper
  • Strong computer skills / Microsoft Office knowledge
  • Knowledge of principles and processes for providing excellent customer services
  • Product knowledge / processing experience desirable
  • Ability to deliver excellent customer experience
  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Strong Microsoft Office knowledge
  • Excellent interpersonal relationship skills
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15 Service Administrator resume templates

1

Biligual Policy Service Administrator Resume Examples & Samples

  • Provide Inforce Support for Advisors and Regional Insurance Teams by
  • Facilitate any changes to in-force policies including helping advisors with applicable forms and process (include the ordering of medicals when necessary)
  • Resolve any administrative problems on in-force business
  • Update Smart Office /VirtGate records as required
  • Receive and forward to the Insurance Teams all policy contracts, delivery requirements and other relevant documentation
  • Process AOR requests
  • Administer Terminated Advisor/Insurance Consultant/Change of Role and re-assignments
  • Notify the insurance companies of the termination
  • Provide the Branch Manager with a list of orphaned clients needing re-assignment to another licensed advisor and conduct the necessary follow-ups until obtained
  • Update SmartOffice client and policy records with the name of the replacement advisor/ Insurance Consultant
  • Send notifications of the new advisor/s and/or Insurance Consultant to the insurance companies including commission shares so that they can adjust their records
  • Fully French/English Bilingual
  • Pro-active, self-starter, resourceful
  • Strong decision-making skill
  • Knowledge of the life insurance industry
  • Ability to take initiative, working well with minimal direction and multi-tasking
  • Ability to resolve issues independently
  • Detail and results-oriented with strong time management skills
  • Willingness to learn insurance company illustration software and spreadsheet presentation templates
  • Proven ability for problem solving, customer service and organization skills
  • Willingness to be educated on life insurance products
  • Willingness to take ownership of tasks and responsibility for their completion
  • High tolerance for, and adaptable to change
  • Maintain the highest level of professionalism at all times (with clients and advisors)
2

Policy Service Administrator Resume Examples & Samples

  • Provide Inforce Support for Regional Insurance Teams by
  • Provide inforce illustrations
  • Disseminate any communication from insurers to advisors and Insurance Consultants e.g. policies, annual statements, premium or lapse notices
  • Responds to inquiries from advisors and MA/ICs/BDA
  • Update Smart Office records as required
  • Receive and forward on to insurers all documentation including New Business (Application, C89, referral docs) and In-force (Premium Payments)
  • Manage the Death Claim process
  • Administer Agent of Record (AOR) forms by
  • Order rep codes from insurance companies as requested
  • Send the AOR form to the insurance company for recording
  • Provide the new advisor with a policy summary
  • Update SmartOffice with the new client/policy record
  • Coordinate and follow-up with other bank-owned firms to facilitate transfer of commissionable interest
  • Provide training and support to the field and Head Office employees by
  • Train employees on the completion of applications and effectively using and Navigating SmartOffice
  • Respond to the field on general insurance inquiries
  • Provide administration support for Head Office Services by
  • Coordinate with ISS-Mutual Funds Transfers Team to facilitate transfer cheques
  • Distribute the mail and prepare courier packages to the insurance companies
  • Purge and prepare documents for scanning and imaging
  • Provide back-up support to Business Analyst in tracking SmartOffice down time and issues
  • Provide back-up support to Business Analyst in testing SmartOffice when required
  • Participate in educational opportunities provided through SMFS
  • Act as an alternate for SM Marketing Assistants and Administration Assistants when required) by
  • Managing the new business life insurance administration process from time of application through underwriting to policy issue
  • Inputting all necessary information (both contact and pending case) into the client contact management system (Smart Office)
  • Facilitating all cases through the underwriting process including ordering medicals and doing follow-ups on all requirements and Smart Office as required
  • Maintaining complete records of any documentation, communication, and notes in client files
  • Must have a minimum of 3+ years of experience in insurance industry
  • Ability to recognize and handle sensitive and confidential information
  • Excellent time management skills to handle sensitive materials and the pressure of last minute deadlines/requests
3

Seasonal Powersports Service Administrator Resume Examples & Samples

  • Maintains the overall function of the office, which includes managing schedules, maintenance of all office inventory & systems requests which includes office supplies, print orders, and hardware/software coordinator. Also manages department facilities and resources and participates in workshops and training as necessary to enhance the functionality of the department
  • Develops and maintains department filing system to ensure availability of information when needed. Also coordinates department events and planning
  • Develops and prepares weekly or monthly assigned reports and spreadsheet analysis. May include assisting with preparing or coordinating departmental forecasts and budgets and performing actual to budget variance analysis
4

Service Administrator Resume Examples & Samples

  • Raising cases on CRM within time and contractual constraints
  • Liaising with customers - regarding any ad-hoc engineering needs, problems or queries
  • Taking incoming calls and making outbound calls to customers
  • Respond to in-house or client requests for job updates, either written or verbal
  • Closure or update CRM cases within 24hours, ensuing accurate tracking information and loading of job sheets as required, chasing where necessary
  • Ensuring customers are aware of any issues following engineering attendance
  • Ensuring all orders for parts required to complete outstanding jobs are passed to Senior Engineer/Engineering Co-ordinator for prompt action
  • Raising machine paperwork, invoicing in conjunction with Service Administrator
  • Daily notification/allocation to Engineers of workload and daily calls
  • Any other task required by Management
  • Excellent communication skills and telephone manner
5

HBS Service Administrator Resume Examples & Samples

  • Book quoted reactive service orders
  • Deal with any contract changes requests such as bill to/sold to/billing frequency requests/Purchase Orders updates
  • Produce contract related invoices and ensure all contracts are fully billed in line with contract billing frequency’s and company standards, review billing blocks etc
  • Produce quoted reactive and reactive service invoices
  • Book all projects and variations in line with scorecard targets and expectations
  • To act as project booking gate keeper and ensure all details required are obtained and pass back non compliances to Project Leader
  • Create / Modify project structure including the removal / adding of project activities and updating labor plan cost and hours required
6

HBS Service Administrator With Italian Resume Examples & Samples

  • Italian and English proficiency
  • Experience in working in a team to achieve common goals and Service Level Agreements
  • SAP or similar ERP experience is preferred
7

Service Administrator Resume Examples & Samples

  • Timesheet entry and payroll processes
  • Processing supplier invoices
  • Report generation and audit compliance
  • Generating internal and customer invoices
  • Filing and general administration duties
8

Service Administrator Resume Examples & Samples

  • Provide 1st and 2nd level support for customers within agreed KPI. Log all activities in SAP and ServiceMax
  • Manage instrument service process for installation and preventative maintenance including dispatch of engineers, co-ordination with Application Specialists and communication with customer
  • Process orders and actively promote sales of extended service contracts for new instruments and existing install base
  • Experienced Service Administrator
  • Experience in administration and selling of extended service contracts
  • Good communication skills both written and verbal with strong customer focus
  • Experience with ServiceMax and SAP
  • Demonstrate ability to manage complex tasks with initiative, drive, persistence and diplomacy
9

Service Administrator Resume Examples & Samples

  • Answer incoming telephone calls in a professional and courteous manner and route to the appropriate party
  • Respond to requests from internal and external customers by phone, email, fax and mail to provide service policies and procedures, return authorizations (RMA’s) and shipping instructions
  • Maintain instrument service schedule and create associated reports as necessary, reporting issues to the Service Supervisor or Manager for resolution
  • Enter repair orders and quotes for incoming instruments
  • Provide instrument repair status to the customer
  • Secure payment authorization and return shipping information from customer for the service and repair of instruments (PO, credit cards, etc.)
  • Address any billing changes, questions or concerns relating to the repair order and make necessary updates
  • Manage service data within Supply Chain management systems such as MRP and customer management systems such as Salesforce
  • Provide hands-on job function training to coworkers as needed
  • Maintain a clean and organized work area to facilitate service best practices
  • Participate in Kaizen events
  • Work off-shift, as needed, to support department and meet deadlines
  • Track and report volume of customer service related emails and phone calls
  • Perform incoming inspection on customer equipment
  • Package or repackage equipment
  • Manage accounts for Third-Party Vendor services
  • Coordinate efforts with other team members
  • 2 year successful experience in direct interaction with customers in a customer service environment
  • Ability to effectively interact with co-workers, vendors, customers, management and all other office staff
  • In-depth knowledge of Microsoft Office Suite (including Access)
  • Self-driven, results-oriented with a positive outlook and a clear focus on accuracy and high quality
  • Mature, credible and comfortable in dealing with scientists, engineers and company executives
  • Technical understanding of instrumentation and services
  • History of good employment attendance and punctuality
  • High level of integrity and compliance
  • Attention to detail and high level of accuracy
  • Effective written, verbal and listening communication skills
10

Service Administrator Resume Examples & Samples

  • Provide business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations
  • Administer system solution at a Global level as well as specific features and functionality at a Local level
  • Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Communicate consistently and regularly client issue status and progress
  • Ability to conduct functional review of various configuration modules
  • Ensure completion of deliverables, managing schedules and meeting milestones
  • Configure Concur Travel, TripLink and Risk Management for integration to Concur Travel & Expense and perform knowledge transfer to the client for effective use of these services
  • Deliver training/knowledge to clients around imports and extracts in/out of Concur’s services. If applicable, collaborate with assigned Concur technical consultant to ensure set-up of FTP/PGP for clients and deliver training on imports/extracts
  • Escalate issues to designated specialists and/or cross-functional teams in a timely manner to ensure issues are addressed in an efficient manner
  • Quickly ramp-up on new releases and product functionality to ensure successful adoption of these features for clients
  • Maintaining multiple customer environments on an on-going basis
  • Balance multiple priorities, to be prepared for future events as well as expected changes
  • Understand the client’s Travel and Expense environment
  • Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps
  • Manage the expectations of the client by understanding the key business drivers and their prioritisation
  • Provide business acumen and strive to understand the business requirements in order to best configure the system and exceed client expectations
  • Configure at a macro level as well as specific features and functionality at a module level
  • Facilitating manual and automated data imports and exports
  • Creating, Monitoring, Updating and Closing support cases
  • Mentor new consultants that join the department and mentor peers on the team as appropriate
  • Represent the Department on cross-functional teams
  • Adhere to Concur SOP’s for escalations as needed
  • Develop and maintain functional and technical product knowledge
  • Technical Degree Preferred
  • Experience in client facing role
  • Functional consulting experience preferred
  • 1 year+ experience with Concur Solutions preferred
  • Experience with software as a service (hosted) preferred
  • Experience with financial applications or knowledge of accounting practices a plus
  • Hands on experience configuring software solutions to client specifications
  • Solid industry related knowledge preferred
  • Experience with Travel Management and/or online booking tools highly desirable and expense tools
  • Management consulting experience is a plus
  • Software design and configuration experience is a plus
  • Successful experience working directly with customers to resolve complex implementation issues
  • Demonstrated detailed knowledge of software design theory and current practices
  • Effective verbal and written communication skills.(Ability to communicate and write emails in business English)
  • Demonstrated ability to prioritise and manage workflow to meet deadlines
  • Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
  • Previous Experience in ERP or HR or SaaS platforms is a plus
  • Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
  • Must be a quick study and self-starter, able to roll up sleeves and manage hands-on in a team environment
  • Ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs
  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Strong trouble-shooting skills
  • Creative solution development
  • Displays passion for & responsibility to the customer
  • Hires, develops & rewards great people
  • Displays leadership through innovation in everything you do
  • Displays a relentless commitment to win
  • Displays personal & corporate integrity
11

Service Administrator Resume Examples & Samples

  • Assist with all Concur T&E Standard & Professional escalations from internal and external contacts
  • Provide consultative direction and coordinate matters on behalf of client
  • Scope all new business requirements with client
  • Coordinate the resolution of matters with other resources within the company
  • Maintain accurate, high-quality and timely documentation for all steps and activities undertaken on all matters
  • Escalate unresolved client issues as necessary to ensure timely resolution
  • Maintain working knowledge of Concur Travel related products including new release
  • Be aware of, and comply with all corporate policies
  • Three or more years experience in troubleshooting or customer service and financial software OR
  • Bachelors Degree or higher in Finance related discipline (Business Admin, Commerce, Economics, Accounting) with one year/s or more experience in customer service
  • Experience with Concur Expense preferred
  • Experience with consultancy role preferred
  • Strong knowledge of customer care techniques and processes
  • Exceptional analytical and listening skills
  • Ability to operate well in a team environment
  • Keenness and flexibility to work extended hours
12

Service Administrator Resume Examples & Samples

  • Administer the system solution according to the needs of the client and within scope of Concur’s products/services
  • Modify and maintain configuration at a macro level as well as specific features and functionality at a modular level
  • Provide guidance and position best practice recommendations to the customer to ensure an optimized solution
  • Manage internal knowledge development. Be educated on new features and functionality to ensure successful client adoption
  • Perform issue identification, communication, and resolution for issues ranging from moderate to complex
  • Liaise with Concur internal teams and departments where applicable
  • Communicate concise, consistent status updates to the customer
  • Validate issues raised and investigate appropriate resolution
  • Perform a detailed analysis of system configurations as and when required
  • Provide training and mentoring to peers and new team members
  • Represent the Department in cross-functional teams
  • Deliver training/knowledge to customers on imports and extracts in/out of Concur’s services. Work with technical resources where applicable to ensure the necessary infrastructure is in place
  • Escalate issues to designated specialists and/or cross-functional teams to ensure issues are addressed in an efficient manner
  • Maintain multiple customer environments in parallel
  • Prioritize time efficiently and effectively
  • Understand each component part of the client’s Travel and Expense environment
  • Maintain regular meetings with the client, discuss: goals, priorities, product roadmap, monthly releases and position additional services to optimize their solution
  • Manage client expectations by understanding the key business drivers and their prioritisation
  • Document detailed functional and technical business requirements from the client. Provide guidance on the translation of these requirements into enhancement requests where applicable
  • Adhere to the processes and methodology adopted by the customer success team
  • Functional consulting experience preferred – suggest removing this
  • Must possess effective presentation skills as well as excellent written and oral communications skills
13

Service Administrator Resume Examples & Samples

  • Matric / N3
  • SAP/GDS
  • Strong administrative background
  • Honest
  • Accurate
  • Customer skills
  • Administration skills
  • Quality orientated
  • Ability to plan and organise
  • Stock control
  • Training analysis
14

Shared Service Administrator Resume Examples & Samples

  • Excellent organisational abilities
  • Ability to manage competing tasks and prioritise effectively
  • Able to work in a high volume, pressured environment and demonstrate initiative
  • Able to work effectively as part of a team
  • Strong customer service skills - proactively satisfying the needs of internal and external customers
  • Proficient in IT - including MS Office
15

Service Administrator Resume Examples & Samples

  • To independently manage the opening and closing of service requests in our Customer Relationship Management (CRM) system. This includes assigning tasks to Field Service Engineers or Technical Support as applicable
  • To issue service quotations under guidance from the Service Business Development Manager
  • To enter orders for services and issue invoices
  • To liaise with the third parties for procurement including obtaining quotes, placing purchase orders, shipping and invoicing
  • To screen orders for compliance issues and act as back up gate keeper in FLS
  • To support in Accounts Receivables follow up and resolving disputes for Service Orders
  • To support the Senior Service Administrator in a variety of tasks, which may include: back log reporting, forecasting, and other administrative assistance as requested
16

Service Administrator Resume Examples & Samples

  • Physical tasks include walking, grasping, carrying, lifting, seeing, hand-eye coordination, listening, and writing, speaking and traveling
  • Mental tasks include reading, interpreting, analyzing, calculating, measuring and communicating
  • Work in an environment that occasionally produces a high level of mental/visual fatigue, periodically performed under pressure, requiring intense mental application and attention to detail
  • Frequent exposure to one or more unpleasant (noise, heat, dust, etc.) or hazardous conditions 21-50% of work time
17

Service Administrator Resume Examples & Samples

  • PO Handling
  • IT ordering
  • Handling and ordering of work clothes
  • Introduction to new employees
  • Mailing lists
  • Ad-hoc
  • Experience from similar position (min. 2 years)
  • Preferred education from office environment or the like
18

Service Administrator With Hungarian & German Resume Examples & Samples

  • Take ownership for customer orders received against quotations and verify them for accuracy
  • Using technical information and qualification coming from the Proposal Team, produce simple/routine sales quotations (using templates) for spares, repairs, education and engineering services
  • Take ownership for factory repair and other service issues
  • Maintain accurate and updated order logs
19

Member Service Administrator Resume Examples & Samples

  • Receive and answer all incoming calls with the thought that you are forming the member’s first impression of the company. Respond in an enthusiastic, courteous, friendly, and caring manner while resolving the member’s issue while minimizing calls in queue
  • Creates, updates, and retrieves member files to research and log facts surrounding complaints, actions, and the approach used to resolve issues. Uses multiple systems and tools to research and resolve issues
  • Efficiently works with data entry systems and screen navigation enabling access to member information striving to handle all member contacts at the initial point of contact
  • Fully document all member contacts in the computer system
  • Verifies proof of purchase, enforces all applicable warranties, opens a service for tracking, and forwards to the appropriate responsible party for scheduling
  • Communicates any cost of service to the member and collects monies as needed
  • Opens all Service Requests placed in various queues such as Sears Home Improvement or 800-4MY-HOME
  • Must be able to handle very difficult situations and escalated members, and must strictly adhere to Home Improvement’s Escalation Processes and Procedures
  • Maintains knowledge of how Home Improvement interacts with other departments within the Sears organization to provide appropriate member service to all Sears members
  • Interprets warranties and Master Protection agreements and enforces them
  • Ability to copy, fax, scan, and mail service work orders and documents to all of our business partners
20

Service Administrator Resume Examples & Samples

  • Answer inquiries from Customers, Sales Engineers, District Administrators and Marketers
  • Accept and process request for Maintenance Plan Set up, Service order requests and amendments
  • Demonstrate proficiency in SAP/CRM
  • Respond to all inquiries and confirm all Service Admin Orders by ensuring a maximum 24 hour turn around
  • Ensure that service reports are closed off and reports are sent to the customers
  • Raise orders and special invoices as required
  • Several years’ prior experience within a customer service or clerical environment
  • An excellent phone manner and strong verbal communication skills
  • Strong computer skills and accurate data entry skills are essential
  • The motivation to optimise the customer service experience
21

Service Administrator Resume Examples & Samples

  • Collate job paperwork, price and obtain order numbers from customers as required. Complete job closing and invoice as directed. Includes processing of credits as required
  • Manage contract files making sure new machines are entered onto system (depot) and monthly invoicing is set up whilst removing terminated contracts from the system along with the invoicing of monthly hours for contract machines, hours gained by ringing customer, email or fax
  • To assist the co-ordinators with any tasks that may be required to ensure specific deadlines can be adhered to
  • Enter engineer’s time sheets onto system; check and match with labour summary report, complete holiday, sickness and weekly staff hours. Report payroll, absent and sickness details to Duxford administration and Warwick
  • Collate outside purchases, obtain prices, completing relevant paperwork as required, obtain signatures and send invoices to Duxford for payment
  • Answer phones professionally
  • Any other duties that may be reasonably requested by your manager
  • To be co-operative and flexible at all times
  • Information and communication
  • Personal / interpersonal skills
  • Previous similar office experience is desirable
22

Service Administrator Resume Examples & Samples

  • Ensuring that all reasonable steps are taken to insure all employees are provided with a safe and healthy working environment. This includes compliance with the SMC safety management program
  • Ensure all activities are being carried out in accordance with Company values, Policies and Procedures
  • Ability to exercise extreme accuracy in the maintenance of records, including all received data and source documents
  • Providing accurate information to assist in keeping the CMS up to date on receipts, issues and orders, including monthly reconciliations with customer
  • Perform general admin duties including time sheet, leave registers & SHEQ admin
  • Adhere to all Sandvik OHS and Environment policies and procedures
23

Service Administrator Resume Examples & Samples

  • Manage the expectations of the client by understanding the key business drivers and their prioritization
  • Maintain active documentation of what is completed for the client; new functionality review (monthly) site health check (every 4-6 months), case escalations (daily/weekly), enhancement requests (weekly), etc
  • Consistently communicate project status with Account Management and Concur Advantage management team as needed
  • Develop and maintain knowledge of Concur’s implementation and support practices and methodologies
  • Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes
  • Experience configuring software highly desired and/or strong aptitude to configure systems
  • Experience with Travel Management and/or online booking tools highly desirable
  • Experience administering or implementing Concur Travel, Concur Expense or Concur Invoice preferred
  • Experience with Accounting, ERP, Accounts Payable or any GDS systems knowledge (gained working for a travel agency or TMC) required
  • Analysis and troubleshooting skills
24

Service Administrator Resume Examples & Samples

  • Providing strong administrative support to Service Department in Szczecin
  • Work collaboratively with Service Team members
  • Coordinating cars fleet in the company
  • Ensure proper communication and documentation flow in the office
  • Arranging meetings and coordinating deadlines
  • Assisting in analysis and data entry
  • Other administrative duties as needed
  • At least 1 year of experience as administrative assistant
  • Solid knowledge of Windows & MS Office
  • Active Driving License cat. B
25

Service Administrator Resume Examples & Samples

  • Plan engineers work load
  • Run daily, weekly and monthly Maximo reports
  • Raise Maximo numbers for engineers following the previous nights work
  • Close Maximo’s using the correct HALGENT numbers and entering the correct times
  • Cover Business Support when on annual leave or sick
  • Attach all certificates to Maximo’s in within the KPI timeframes
  • Attend meetings and take minutes
  • Update engineers league table on a daily basis
  • Monitor Maximo for new faults and allocate to the correct engineers
  • Send sub contractors work from Maximo on time and ensure they are booked in to complete the works before the scheduled finish date
  • Raise quotations and enter costs into Maximo
  • Update parts tracker and order new parts when required
  • Load fire logs and tick sheets to Maximo
  • Keep fire logs and tick sheets up to date
  • Knowledge of sharepoint an advantage
26

Member Service Administrator Resume Examples & Samples

  • Works independently offline to manage all communications from service scheduling to service completion with Sears members, district offices, installers, contractors, and various other business partners
  • Manages offline, various working queues to ensure member satisfaction
  • Contacts members within 24 hours of service being placed in queue to provide them with an update and give their direct phone numbers for call backs
  • Contacts service technicians, installers, and contractors the same day of service being scheduled to ensure receipt of the service work order and give their direct phone numbers for call backs
  • Schedules service for Technicians and maintains/evaluates Service Tech Scheduling boards daily for his or her Region or any Region assigned
  • Sends out alternate contractors if needed to correct service issues
  • Opens, works, and monitors all credit complaints (Sears/Citi/Alternant) that are sent in to avoid charge backs and to work with the field to reverse any charge backs that have occurred
  • Scans contracts, finance documents, completion paperwork, letters, settlement summaries, check request and any additional documents necessary for future reference
  • Closes all services by ensuring that all paperwork that is needed and all appropriate signatures are obtained before finalizing
  • Follows Protection Agreements (PA) Standard Operating Procedure (SOP), schedules and sets up presites, member calls, and maintaining database
  • Escalates complaints according to Standard Operating Procedure (SOP) to satisfy members in a timely manner
  • Maintains high level of communication with branch and service departments to ensure complaints are being handled in timely manner
27

Field Service Administrator Resume Examples & Samples

  • Coordinating flight booking
  • Journey management for all field vehicle
  • Monitoring & coordinating field vehicle maintenance
  • Monitoring & coordinating all lifting equipment certification
  • Coordinating the time sheet for all field employees & system entry
  • Coordinating room booking
  • Coordinating HSE training
  • Coordinating the filed employee travel
28

Service Administrator Resume Examples & Samples

  • Manage the constant flow of communication between operations, service and management to achieve goals and promote a customer focused work environment
  • Interact with customers on a professional, timely and friendly manner
  • Assist others, communicate and participate as part of an experienced, dedicated and fun team
  • Maintain professional appearance, attitude and behaviour at all times
  • 1-3 year’s work experience
  • Bachelor’s or Advanced degree required
  • Strength/comfort with Microsoft Excel, Outlook, SharePoint
  • Bilingual (French and English) skill set an asset
  • Experience with Oracle is preferred
29

Service Administrator Resume Examples & Samples

  • Support work processes / arrangement to achieve smooth operations and delivery of Service Team contracts
  • Provide service operations administration support, process bookings and billings for Spots and Service Contracts
  • Documentation, initiate bookings of service and service contracts and prospects in epsf system
  • Responsible for procurement of office stationery and equipment/ad hoc purchase to suit the needs of the Business Unit by evaluating products and negotiating with the Suppliers/through liaison with Purchasing Department
  • Oversee the collection and dissemination of mail for the department
  • Assist in the bookings of designated meeting rooms
  • Organization and scheduling of meetings
  • Organization and coordination of events for the Business Unit or represent the BU in the organization of company’s events
  • Preparation and consolidation of monthly management reports
  • Preparation of presentation slides
  • Any other duties assigned by the District Service Leader
30

Service Administrator Resume Examples & Samples

  • Provide consultancy on client’s expense solution according to the needs of the customer and within scope of Concur’s products/services
  • Help modify and maintain configuration at a macro level as well as specific features and functionality at a modular level
  • Maintain regular meetings with the client, discuss: goals, priorities, product road map, monthly releases and position additional services to optimize their solution
  • Creating, Monitoring, Updating and Closing Service Administration cases
  • LI-RG1
31

Shared Service Administrator Resume Examples & Samples

  • Providing wide ranging system and administrative support to the recruitment team
  • Manage the end to end process for vacancies via our HR system (Workday)
  • Work with managers and recruiters to coordinate and arrange interviews
  • Liaise with candidates on a daily basis with regards to interviews, expenses, etc
  • Maintaining Human Resources & Learning & Development data
  • Administer the SHL online assessments for candidates
  • Following instructions and performing other duties as may be assigned by the team lead
  • Assisting other associates in accomplishment of Huntsman company goals
  • Be educated to NVQ Level 3 in Business Administration or equivalent
  • Possess good communication skills both written and oral
  • Have a level of proficiency with Internet, Email, and Microsoft programs
  • Have proven numerical and analytical skills
  • Proven track record working in a fast paced administrative role
  • Strong ability to multi task
  • European languages in addition to English would be an advantage
  • Previous experience supporting a recruitment or HR team would be advantageous
32

Policy Service Administrator Resume Examples & Samples

  • Provide Inforce Support to Insurance Consultant Teams by
  • Providing in-force illustrations
  • Facilitating service requests/changes to in-force policies including helping advisors with applicable forms and process (i.e. Title, Banking, Fund Allocation, Death Claim, Address, Duplicate policy, etc)
  • Resolving any administrative problems on in-force business
  • Disseminate any communication from insurers to advisors and Insurance Consultants e.g. urgent notices and regular statements
  • Responds to policy inquiries from advisors and MA/ICs/BDA
  • Update Smart Office records on any policy changes as required
  • Receive and forward on to insurers all documentation including New Business documents when required and premium payments
  • Receive and forward to the Insurance Teams all policy contracts, delivery requirements and other relevant documentation when required
  • Administer Investment Policies by
  • Setting up of advisor codes with the carriers
  • Administer non-ATON transfers as required
  • Distribute maturity notifications to advisors
  • Work with Mutual Fund Operations in the handling of death claims for segregated funds
  • Distribute semi-annual and annual segregated fund statements
  • Respond to fund company regarding unknown codes
  • Agent of Record (AOR) forms by
  • Review and send all AOR (Agent of Record) request forms for life and investments to the insurance/fund company for recording
  • Provide the new advisor with a policy summary as confirmation of the transfer
  • Create new record on SmartOffice
  • Coordinate and follow-up with other bank-owned firms to facilitate transfer of commissionable interest as applicable
  • Administer Terminated Advisor/Insurance Consultant and Re-code to other advisors on SmartOffice
  • Send notifications of the new advisor/s and/or Insurance Consultant to the insurance companies including changes to commission splits so that they can adjust their records
  • Update SmartOffice of new advisor codes for future renewals
  • Contribute to the effective functioning of the Insurance Operations team by
  • Participating actively in team learning development activities and team performance achievements
  • Actively participating and contributing to touch bases and team meetings
  • Actively share knowledge and experience to enhance the development of all team members
33

Field Service Administrator Resume Examples & Samples

  • Enters work orders for Capital Expenditure projects, annual repairs, removals, site surveys and expense rehabs
  • Completes work orders for installs and removals of cryogenic equipment
  • Communicates with finance regarding stopping or starting rent
  • Manages the Preventive Maintenance Inspection (PMI) process with technicians
  • Updates equipment master utilizing SAP software
  • Bills bulk annual inspections
  • Enters purchase orders (POs) and works with Account Payable to receive payment
  • Enters expenses can capital expenditure information for installs, Floxals, and repairs
  • Codes telemetry (BAM/DOL) for monthly billing
  • Coordinates AMG and MB fill paperwork
  • Coordinates shipping of parts and tanks as needed
  • Reviews asset management with finance on a monthly basis
  • Runs monthly TSR and associated reports
  • Supports the Cryo Manager as needed
  • Minimum of two years of experience in a customer service support position
  • Prior experience using SAP strongly preferred
  • Knowledge of Airgas’ product offerings preferred
  • Strong customer service skills required to support and offer encouragement to internal and external users
  • Understanding of the regional business and a familiarity with basic Cryogenic technology and terminology
  • Proven ability to establish constructive and effective relationships both inside and outside of the organization
  • Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening
  • Demonstrated knowledge of addition, subtraction, multiplication, and division in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratios, and percent
  • Self-starter; self-motivated; well organized; ability to work independently
  • Demonstrated dedication to product quality and customer satisfaction
  • Employee may be required to remain stationary for extended periods of time
  • Employee may frequently be required to transverse through office and/or manufacturing locations
  • Employee will frequently be required to actively listen and exchange information
  • Employee will be required to observe and assess information received via computer
  • Requires frequent use of computer and telephone
  • The noise level in the work environment is usually moderate and work is generally performed in a standard office environment
34

Service Administrator Resume Examples & Samples

  • Take and log all customer calls on the appropriate database(s)
  • Allocate calls to correct field service engineer (FSE)
  • Check any outstanding debt and contract queries
  • Keep the customer updated on progress
  • Check parts FSEs require have been sent out by factory or third party vendor
  • Generate the appropriate documentation
  • Receive and process the Field Service Reports once the job has been completed
  • File engineers job sheets – electronic and hard copies
  • Ensure PM (Annual) Service jobs are scheduled in a timely fashion
  • Preparation of estimates for instrument moves, relocations and reinstallations and general chargeable work
  • Maintenance of customer history on the company service databases and ensure amendments are made in a timely manner
  • Arrange installation of new instruments in a timely manner as required
  • Provide cover for other members of the service admin team as required including closing and invoicing jobs, assisting with contract service plan renewals?
35

Service Administrator Resume Examples & Samples

  • Commitment to delivering customer excellence
  • A good standard of verbal and numerical reasoning
  • A keen eye for detail
  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
  • Book service and repair work always ensuring workshop and parts availability
  • To keep customers fully informed of progress and advise of extra work needed
  • To organise loan car bookings
  • To invoice on time and accurately used warranty transactions are submitted and invoiced daily
  • To obtain and process payments according to Inchcape policy
  • Ensuring the WIP is kept to a minimum (Treating everyday as month end)
  • To maintain accurate customer records on Kerridge & Dialog
  • Help deliver balance scorecard results for department to meet Manufacturers expectations
  • To make telephone follow-up / Up sell / Progress calls
  • To convert as many inbound / outbound calls into bookings as possible
36

IT Service Administrator Resume Examples & Samples

  • Monitoring and pro-active management of our Microsoft cloud platform, mainly based on Microsoft Azure and Office 365 cloud services
  • Provision, manage, automate and optimize storage and scalable server and application systems on cloud services for IaaS, PaaS and SaaS related services
  • Work closely with core IT Operations, Architecture focused on product-cloud ecosystems, understand technical and operational objectives, and drive excellent results
  • Experience with Powershell is a plus
  • Networking and firewall is considered as a benefit for this role
  • 4 years’ experience in a similar position
  • ITIL certification
  • Bachelor Information Technology
  • MCSA certification or equivalent
  • Team player with a strong problem solving attitude
  • Ability to bring solutions and work independent in a result driven culture
37

Service Administrator, Edmonton AB Resume Examples & Samples

  • Time entry, post all time cards, ensure all LOA forms are singed and vacation calendar is maintained
  • Requisitions for the entire facility
  • Complete all budgetary technical writing for all shop repairs as requested (no-OE and OE)
  • Complete Shop Monthly Reports (OTD, QMS, Cycle Time, Labour Backlog)
  • Compile Monthly OpEx Reports for Edmonton Facility and post to white boards
  • Any extra reports / projects to support the shop or management as requested
  • Some data entry excel/Word to support the Ops. Manager
  • Filing all shop motor/service jobs, maintaining the cabinets and rotating them out as per Joy Global’s document retention policy
  • Back up to the note taker for several meetings
  • Non-OE motor quoting and service reports
  • SAP – creating orders, requisitions, confirmation codes etc. for jobs
  • Identify and pursue opportunities to reduce operating costs within your job functions
  • Complete all for off-site services (non-OE and OE); including creating orders, ordering material, technical writing, invoicing
  • Complete all functions for non-OE motor repairs; including creating orders, ordering material, technical writing, invoicing
  • Handle warranty claims for non-OE repairs
  • Support and document Continuous Improvement initiatives within your job functions
  • Develop and sustain good working relationships with coworkers
  • Must have some previous administrator experience
  • Effective organization and communication skills
  • Ability to effectively work with others
  • Ability to frame issues, gathers data, and critically analyzes it to identify relevant solutions
  • SAP experience would be beneficial
  • Excellent Customer service (mainly internal customers)
  • Proficient in Ms. Word, Excel, Outlook
  • Ability to read/interpret parts manuals and drawings
  • Willing to work in team environment
38

Service Administrator Resume Examples & Samples

  • Schedules technical resources
  • Works with the Service Manager to coordinate the activities of the service department
  • Assists customers over the phone and through email
  • Places orders for parts
  • Answers questions concerning products
  • Provides shipping information
  • Investigates and resolves customer complaints
  • Trouble-shoots problematic customer situations
39

Temporary Service Administrator Resume Examples & Samples

  • Maintains the manual library for all equipment. Forwards copies of manuals to customers
  • Communicates to sales any update information for the customer database
  • Uses the ECN (Engineering Change Notice) process to notify of engineering design improvements and recommendations
  • Effective communicator in writing and orally
  • Ability to understand and follow OSHA safety standards
40

Service Administrator Resume Examples & Samples

  • Scheduling rotas, and works for engineers who specialise in Fire & Gas/Heating & Ventilation
  • Answering telephone calls, emails, and various other communications
  • Using our client’s service management system to ensure all data is kept up to date, and accurate for reports
  • Ordering parts for engineers
  • Collating, and inputting timesheets
  • Raising invoices in a timely manner to ensure correct remuneration
  • Analysing and presenting data to support your metrics
  • Proactive attitude – you will be constantly looking to ensure you have completed work, and thinking of ways to maximise the team’s time
  • You must be able to work to tight deadlines, and work well under pressure
  • You must be customer focused, and be motivated to provide an outstanding service to our customers
  • PC Literate, specifically in Microsoft Packages e.g. Word, Outlook, Excel
  • Ability to take ownership of customer’s queries, and complaints
  • Outgoing, and positive
  • Experience of using Maximo software would be highly advantageous, however not essential
  • Previous experience of working within a petrol chemical plant, or a large manufacturing site would again is highly desired, but not essential
  • You must be able to demonstrate a solid background in administration/coordination
41

Powersports Service Administrator Resume Examples & Samples

  • Create Purchase Orders (POs), order parts and supplies through approved Cabela's vendors, and receive POs. Research, as necessary, discrepancies in parts ordered and POs (i.e. parts and/or price discrepancies). Assist with Marine and Power Sports Departments inventory control and product recovery
  • Provide expertise in performing administrative duties for Power Sports Department including use of Internet, AS400, WM, Microsoft products and customer service through use of telephones and e-mail. Maintains accurate customer and product files (invoices for parts, order sheets, customer files, boat/motor/trailer/Bad Boy Buggies, DNR, and miscellaneous files). Assist in product signage as necessary
  • Skill in operating various office equipment such as: desktop computer, adding machine, copy machine, and phone system. (Required)
  • Must be able to hear well enough to communicate with customers and co-workers
42

Service Administrator Mercedes Benz of Canterbury Resume Examples & Samples

  • Main duties will include internal administration, job pack preparation, and general departmental admin
  • Costing invoices on a regular basis
  • Excellent phone manner when dealing with customers and partners
  • Clear and concise written correspondence in both email and letter format
  • Build relationships with relevant managers and team members in order to effectively support the department
  • Maintaining all relevant files and records in line with company policies
  • Ensuring service bookings and appointments are managed efficiently
  • Follow up calls to customers to gauge customer satisfaction
  • Excellent communication skills to develop and maintain working relationships with the client base
  • The ability to work as part of a team to deliver excellent customer service
  • Experience with Kerridge is essential
  • A working knowledge of warranty processes would be advantageous
  • Systematic and organised; pays attention to the finer details
  • GCSE Maths and English, grade A*-C, or equivalent, would be an advantage
  • Has an honest, respectful and diligent approach to work with a strong sense of integrity
  • Possess a friendly professional manner
  • Smart appearance at all times
  • Computer literate including Microsoft Office
43

Service Administrator Resume Examples & Samples

  • Create and maintain instrument equipment records
  • Process billable service orders
  • Process shipment reports
  • Process credits and re-bills
  • Handle incoming phone calls and email inquiries
44

BDC Service Administrator Resume Examples & Samples

  • Demonstrated customer development and retention skills
  • Proven prior successful accomplishments of goals and objectives
  • Excellent networking and prospecting skills
45

Service Administrator Resume Examples & Samples

  • Must be able to close R.O.'s correctly and in a timely manner
  • Review repair orders to ensure that work is completed and additional work and authorizations are noted
  • Review all technician comments are accurate and appropriate
  • Review parts on operations are correct (based on level of experience, foremen may need to review), verify parts personnel sign off on parts billed
  • Enter or adjust all technician time in the business system for non-warranty repairs, from foreman notation on repair orders
  • Ensure machine charges, oil, gear oil, other supplies, and sublet repairs are properly billed and documented on repair orders
  • Print customer review of repair orders. Contact customers and advise repairs are complete. Explain completed work and all charges to customers
  • Obtain customer purchase orders when necessary
  • Secure credit authorization when necessary
  • One month service experience and/or training; or equivalent combination of education and experience
  • Valid Driver's License and good driving record
46

Service Administrator Resume Examples & Samples

  • Managing department with 60+ employees
  • Ensuring the prompt and accurate payment of Rush payables
  • Continuous improvement of processes and structure
  • Trouble shooting and reporting system issues
  • Setting departmental goals and measuring success
  • Motivating and leading teams
  • Recruiting and retaining quality employees
  • Ability to motivate and lead large team
  • Four Year College Degree
  • 5+ years of AP Management experience (teams of 30 employees or more); or equivalent combination of education and experience
  • Strong general ledger and accounts payable skills. Must be computer literate and spreadsheet proficient
  • P2P automated invoice processing experience
  • Six Sigma preferred
  • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company's insurance carrier
47

Service Administrator Resume Examples & Samples

  • Act as the primary interface between the customer and the service team
  • Proactively build relationships with customers and engineers
  • Answering service enquiries via phone and email
  • Provide exceptional customer service to both internal and external customers
  • Be highly responsive and proactive in dealing with customer needs
  • Carry out administrative tasks to support the service team
  • Despatch Service Orders to engineers, scheduling and confirming bookings
  • Co-ordinate engineer schedule adhering to location and skill-set
  • Liaise between customer and engineer keeping both informed of any changes to appointments
  • Assign unallocated service orders to engineers and confirm customer appointments
  • To work autonomously with minimal supervision
48

Service Administrator, Camberley Audi Resume Examples & Samples

  • Checks all the relevant service / aftersales documents to ensure accurate completion
  • Maintains all customer record files both on paper and on the required systems
  • Checks job cards on a daily basis and files records logically for ease of retrieval
  • Accurately inputs customer and vehicle information on the 1Link system
  • General administration, photocopying and filing as required for the service department
49

Service Administrator With French Resume Examples & Samples

  • Manage the customer satisfaction survey (where applicable)
  • Use and help the local organization with tools as Oracle, CRM, JDE, SMS, SharePoint, etc
  • Develop and maintain a sound knowledge of PSS products and services
50

Junior Service Administrator Resume Examples & Samples

  • The entry of timesheets and the preparation of payroll
  • Maintaining administration procedures and resources
  • Assisting with general administration and relief reception duties
  • Raising purchase orders in accordance with guidelines and QA requirements for parts procurement
  • Processing orders for approved suppliers
  • Timely invoicing
  • Processing warranty claims
  • Costing and the submission of policy requests
51

Service Administrator Resume Examples & Samples

  • Advocates Concur and provides value to the customers by anticipating needs and recommending best practices
  • Finds resolutions for customers especially when it requires thinking out of the box, deviating from the process to satisfy Concur’s business goals and the needs of the client
  • Finding ways to make things effortless for clients and going beyond what is expected to ensure that the client will be successful
  • Maintain active documentation of what is completed for the client
  • New functionality review (monthly)
  • Site health check review (monthly),
  • Case escalations (daily/weekly),
  • It is an expectation that all Service Administrators achieve their monthly goals when it comes to the quality of work and their overall productivity/efficiency. Both are measured by their Scorecards
  • Customer service experience in a technical environment preferred
  • Experience with Concur software solutions preferred, but not required
  • Technical file integration experience is a plus
  • Spanish or second language fluency is a plus
52

Service Administrator Resume Examples & Samples

  • Knowledge of administrative and clerical procedures and systems, including: Word, Excel, Access (or other database), Outlook, Syteline (or other accounting software), Sage SalesLogix
  • Knowledge of principles and processes for providing excellent customer services
  • Excellent interpersonal relationship skills
  • Must be able to lift packages up to 20 lbs
  • Associates degree in Business, Accounting or related filed preferred
  • 2-3 Years of relevant work experience
53

Product Service Administrator Resume Examples & Samples

  • Schedules and prioritizes all product services repair units with third party service providers
  • Generates and communicates repair estimates for customers or Sales Department
  • Updates Syteline database for all billable repairs and service calls, including fault codes.
  • Investigates all receiving and/or shipping issues with regard to products returned for repair or service
  • Generates custom reports for Shipping/Receiving, management or finance as required
  • Ensures that all information related to the return and repair of equipment is correct and performs data entry for the same
  • Coordinates direct SRO (Service Return Order) packaging and assists with sales order packaging as required
  • Serves as the customer contact for Shipping/Receiving and product support areas. Responds to customer calls regarding service and repair
  • Runs reports on the status of products returned for service or repair as required
  • Tracks scrapped and absconded units in database
  • No supervisory responsibilities
54

Service Administrator With German Resume Examples & Samples

  • Enter orders into the sales order processing systems ensuring all data is checked and accurate; close out all Field Engineering Reports and system projects once invoiced (where applicable)
  • Other administrative tasks as required
  • College/University Degree
  • 1+ year experience in an Customer Service/Administrative role
  • Previous experience as an Order Administrator is a plus
  • Languages: English, German
  • PC skills: MS Office, Internet
  • Knowledge and/or experience in using ERP/MRP systems is a plus
55

Service Administrator Resume Examples & Samples

  • Maintain all aspects of equipment according to company standards
  • Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned
  • Manage inventory control on the service truck and for keeping the vehicle properly stocked
  • Report to the Service Manager and will be assigned duties on a daily basis
  • Maintain availability for after-hours service calls and be available for an open work schedule
  • Maintain and inventory the supplied tools for the work required in maintaining diesel engine trucks and associated equipment
  • Read job order and observes and listens to vehicle in operation to determine malfunction and to plan work procedures
  • Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure
  • Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts
  • Perform all necessary diagnostic and documentation functions on the company computer system
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments
  • Lubricate moving parts and drives repaired vehicle to verify conformance to specifications
  • Perform preventative maintenance work as requested
  • Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner
  • Respond to customer inquiries regarding the work. Foster positive customer relations
  • Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months
  • Participate in training and utilize that training in the course of work
  • 5 years' experience as a Class 7 & 8 technician in a dealership or related truck service facility
  • Have a current and valid CDL and Medical card as required by the FMVS
  • Mechanical aptitude and technical ability is a must
56

Service Administrator Mercedes Resume Examples & Samples

  • To interpret customers’ requirements, ensuring that no unauthorised work is undertaken and that customer queries are handled quickly and efficiently
  • To ensure that all company policies and procedures applicable to their area of responsibility is adhered to at all times
  • To provide an administrative function in the service department ensuring that all invoicing takes place in an accurate and timely manner and that documentation is processed in line with company procedures
  • You are required to maintain ethical standards in accordance with Daimler AG Policies and the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law
  • Maximising available hours to ensure sold hours targets are achieved
  • Promote other services and products to customer as appropriate
  • To raise vehicle job cards for each job and pass to workshop control of scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained
  • To notify customers of all problems or additional work required and gain authority to proceed, and keep them fully informed of the progress of the work, throughout the time of the repair
  • Liaise effectively with customer booking, workshop loading and parts operation
  • Receive customers and their vehicle in a friendly and professional manner
  • Keep customers fully and regularly informed of changes to costs and expected completion times/dates
  • Meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released
  • To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the job holders immediate supervisor
  • Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within the following guidelines
  • Work in progress – nothing over one month old without acceptable explanation
  • Cash Debts – no unauthorised credit facility. Vehicles may only be released with prior authority from the Reception or Service Manager
  • Account queries – all queries resolved within 48 hours of issue
  • The preparation of customer invoicing using MB costing systems
  • The provision of customer estimates in a timely and professional manner
  • The recording of vehicle details and service histories accurately and the effective operation of a customer follow-up system
  • To accurately maintain the document control systems and the cash / credit accounting systems
  • The notification of team members upon completion of an invoice
  • To aide in the maximisation of profitability in the department and ensure courteous and cost effective use of the telephone
  • Ideally previous technical and mechanical experience, good customer facing and telephone skills
  • Good administration/organisation skills
  • Excellent organisational and administrative skills
  • Ideally previous experience of a similar role
57

Service Administrator Mercedes Resume Examples & Samples

  • To assist the Sales Manager to ensure the efficient administration of all new and used vehicles for the Sales Department
  • To carry out clerical and administrative duties for the Sales Department, as directed by the Sales Manager
  • To comply with, and maintain, Company policies, standards and procedures relating to quality and customer care within your Department
  • Be aware of the importance of good customer service
  • Prepare all Sales Department’s invoices from vehicle orders
  • Ensure that all vehicle warranty documents and delivery notes are prepared prior to the handover of vehicle to customer and sent of promptly when delivered to stop delay in setting up warranties
  • Compile and complete all reports required by DCUK Ltd within required deadlines
  • Maintain and update vehicle stock books on Kerridge and produce weekly or when required New Car Stock Lists
  • Maintain and update the new and used car stock filing system
  • Prepare and administer lists of all used car stock for Sales Executives when requested
  • Maintain an adequate stock of stationary for the department and order new stationary when necessary
  • Ensure that all-sales office filing systems and other records are maintained accurately and efficiently
  • Deal with all calls in a friendly, efficient and professional manner
  • Be familiar with your terms and conditions of employment
  • Prepare cheque requisitions for all Sales Department’s purchase transactions, allocate cheques received from customers and prepare finance company cheques for hire purchase transactions on request/authority
  • Analyse and follow up on outstanding debts and provide reports to Sales Manager/Sales Team
  • Make sure all lines are entered onto Kerridge from purchase order books, RFL’s, warranty’s, support bonus and all job cards raised with accurate costing in, to provide accurate information and profit reports on a weekly basis for Sales Manager
  • Maintain and update the Sales Department stock control and ordering system and make amendments to stock as directed by the Sales Manager
  • Arrange for repair estimates to be carried out on transit damage vehicles and forward claims to appropriate people
  • Arrange transfers of stock to and from dealers as authorised by the Sales Manager
  • Send used car tax to DVLC and complete log on a monthly basis
  • To maintain and update T-Card Board
  • To ensure all procedure are followed and adhered to when using the AFRL System
  • Be prepared to accept additional responsibility as required to meet the demands of changing circumstances and standards
  • Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
  • Computer and keyboard skills
  • Good telephone and interpersonal skills
  • Must be accurate and show attention to detail
58

Service Administrator Year Resume Examples & Samples

  • Ensure that the internal order are placed by the purchasing department
  • Take responsibility for invoicing customers once orders are complete
  • Liaise with Service team to inform about the status or possible challenges regarding received orders
  • Follow and help improve existing work processes and procedures
59

Claims Service Administrator Resume Examples & Samples

  • Researches claim information, reviews adjuster's Reports, closes claims, makes payments based on adjuster Reports, and provides written and verbal customer service on mortgage insurance claims
  • Receives and monitors claim filings via Focus Net
  • Inputs initial claims, assigning adjuster/carrier as appropriate
  • Updates changes to policy or coverage information, and processes acknowledgments pertaining to claims via tracking Report
  • Issues checks and prepares documentation to include unusual circumstances such as stop-payments, voids, and reissued checks
  • Reviews status of closed claims for the purpose of issuing letters, checks, and reserve extensions as necessary
  • Processes end-of-month Reports, loss ratio Reports, and special queries
  • Advises Insurance carrier of "above authority" losses, liability claims, lawsuits, and any other claims in question
  • Assists Data Processing Department in system enhancements and trouble shooting
60

Service Administrator With Italian Resume Examples & Samples

  • Ensure the on-time and complete entering of the orders in the ERP system
  • Generate and send order acknowledgements
  • Expedite factories and make sure items are delivered on-time and complete
  • Keep a close contact with customers to inform of any delays and problems
  • Handover documentation requirements to the Documentation Controlling team and ensure the documentation is delivered complete and on-time
  • Conduct data management activities using the ERP
  • Arranging and coordinating customer approvals and inspections as required
61

Service Administrator Resume Examples & Samples

  • Three years customer support experience plus two year college degree, or equivalent combination of education and customer-focused office administration experience
  • Strong PC and general Microsoft Office skills, i.e. Microsoft Word, Excel, and PowerPoint, web page maintenance experience and basic accounting knowledge needed. ServiceMax and general Database knowledge is a plus
  • Committed to provide the highest level of customer support and exceeding Customer expectations
  • Strong team player who can generate willing support from other team members/personnel
  • Proactive, open and effective communicator at all levels within and outside the organization
  • "Can do" attitude, with the ability to effectively influence the achievement of results cross-functionally
  • Must have strong problem solving skills, can work under Pressure and be self-motivated
  • Must possess excellent telephone/verbal communication skills, have the ability to translate customer problems into an effective action plan and have the ability to read and understand technical documentation to assist in these communications
  • High sense of urgency, with decisions based on facts over intuition
  • Ability to understand and assist customers with account billing issues, distribution of service products and other paperwork difficulties as they pertain to the technical service operation
  • Valid driver’s license and ability to potentially travel within Europe (very minimal travel requirement i.e. meetings)
  • Effective communication skills in German and English (verbal and written)
  • Solid PC skills and ability to effectively use Windows based software
62

Warranty & Service Administrator Resume Examples & Samples

  • At least 4 years’ experience service administrative Function
  • Qualification in auto mechanic field
  • Business leadership qualification
  • Computer Literacy i.e. MS Word, MS Excel, -essential
  • Accuracy and ability to pay attention to detail
  • Self-confidence and ability to handle pressure
63

Onsite Service Administrator Resume Examples & Samples

  • Monitors and reports daily to QBSI the status of equipment and supplies to ensure that all operations exceed contract service agreement (through client's inventory key and QBSI's)
  • Collects and reports on monthly basis to QBSI's management on overall productivity of account vs program plan
  • Provides immediate assistance to prevent technical complications and assist with QBSI and/or third party resources to resolve issues immediately
  • Tracks and coordinates any involvement with equipment and/or supplies with QBSI and client to ensure that all information is readily available
  • Confirms and coordinates remote support activity with service to guarantee dispatch is accurate and handled in time sensitive manner
  • Accurately documents any abnormal activity and provides feedback within E-Automate
  • Collects meter readings to review and validate information is correct
  • Provide exceptional customer service while assisting client and is our company ambassador on the ground!
64

Onsite Service Administrator Resume Examples & Samples

  • Monitors all facets of the fleet program to ensure that QBSI-Xerox's performance standards are maintained and client requirements (contracted service levels) are consistently met
  • Engages QBSI-XEROX and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur
  • Monitors Call/Support Center activity to ensure service response requirements are met and that part arrive in support of dispatched service technicians at the appropriate place and time
  • Monitors and administrates printer software programs
  • Monitors and administrates various server configurations
  • Coordinates and tracks machine moves, machine removals and new machine installations
  • Maintains/updates the QBSI-XEROX Fleet Management databases and generates/distributes appropriate periodic reports
  • Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends
  • Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
  • Provide accurate and timely logging of problems and resolution for problems in E-Automate
  • Act as a liaison between customers and external support staff to assure accurate problem interpretation
  • Maintain communications with customers during the problem resolution process
  • Manages the collection of periodic meter readings, including review and validation
  • 2 + years fleet supervision or equivalent work experience
  • Prior experience managing mid-scale fleet implementations
  • Software/ Server experience
  • Experience with printers/MFPs on Local Area Networks, preferably in industry
65

Central Service Administrator Resume Examples & Samples

  • Compiling and distribution of Cell phone billings for payroll
  • Checking of all Operations payment requisitions before final sign off by the Director
  • Keeping record of all communications
  • Compiling and updating of Agendas, Minutes and Termination Reports and sending it to parties involved
  • Knowledge of administrative procedures such as travel arrangements, scheduling of meetings and resources
  • Knowledge of overtime, standby and processes within HR
  • MS Office Computer skills – specifically EXCEL and Powerpoint at an advanced level
  • Grade 12 or equivalent with a preferred diploma in Office Management
  • Relevant experience in administration: 1– 2 years experience in a related position would be deemed appropriate for this level position
  • Excellent written and verbal English and Afrikaans
66

At our Site Laval, QC Service Administrator Resume Examples & Samples

  • As part of the administration team, you will be handling all administrative aspects of the service process from creation of the work order, time entry, vendor invoice processing, service report entry, and creating invoices. All members of the team will be cross trained on all functions to provide some variety as well as absence coverage
  • Work order management including opening and closing of work orders in an accurate manner ensuring all labor, parts, sublet, lubricant, shop supplies, cores and parts credits are accurate and invoicing of work completed per company policies and KPIs
  • Prepare and process requisitions and purchase orders for supplies and equipment and services
  • Assist the supervisor with daily planning and coordination of the field service technicians
  • Provide information to customers as requested on machines and service work
  • Issue Proforma and final invoices to customers and request purchase orders
  • Periodic reception relief
  • Other duties as required and assigned
67

Service Administrator Resume Examples & Samples

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start R/O’s, schedule pick-ups and vendor outside work
  • Complete yard checks and/or safety inspections
  • Complete repair orders, fuel analysis, and all paperwork involved in daily office procedures
  • Recording attendance of shop personnel
  • Ordering supplies, mailing, and scheduling
  • Prepares, issues, and sends out receipts, bills, policies, invoices, warranties, statements, and checks
  • Operates computer terminal to input and retrieve data
  • Opens and routes incoming mail, answers correspondence, and prepares outgoing mail
  • High School Diploma or equivalent required; Associates or Bachelors’ degree preferred
  • 2 years of experience in shop administration
  • 2 years of customer service experience
  • Proficient skill with MS Office software
  • Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
68

Admin / Service Administrator Resume Examples & Samples

  • Respond to customer inquiries regarding billing and scheduling. Greet customers at the location and assists customers via phone and e-mail
  • Assist with parts inventories and cycle counts, procurement, storage and billing
  • Assist with shop administrative processes and run reports as scheduled
  • Complete repair orders
  • Record attendance of shop personnel
  • Order supplies, mailing, and scheduling
  • Order and tag parts
  • Accident reporting and administration
  • Prepare, issue and send out receipts, bills, policies, invoices, warranties
  • Open and route incoming mail, answer correspondence and prepare outgoing mail
  • Accounts receivables
  • Accounts payables
  • Fuel invoicing, reconciliation
  • All paperwork involved in daily office procedures
  • Other projects and tasks as assigned by supervisor
  • 2+ years of customer service experience preferred
  • 1+ years of professional administrative support experience preferred
  • Own a personal vehicle required
  • High School Diploma or equivalent required; College degree preferred
  • Ability to work independently required
  • Strong organizational and communication skills required
  • Bilingual French/English required
  • Advanced computer skills, including Microsoft Word, Excel, PowerPoint and/or AS400 skills highly desirable, as is the ability to learn other software systems
  • Work the required schedule at the specific location required
  • The candidate selected will need to complete the Penske employment application and be submitted to a reference verification (including past employment and education)
69

Service Administrator Resume Examples & Samples

  • Check all the relevant service / aftersales documents to ensure accurate completion
  • Maintain all customer record files both manually & electronically
  • Check job cards on a daily basis to ensure compliance with Company & Audi HSO standards
  • Files all aftersales documentation logically for ease of retrieval
  • Accurately input customer and vehicle information on the 1Link system
  • Produces documentation from the 1Link system relating to invoices
  • Assisting service advisors as required to ensure smooth running of department at all times
  • Booking in customers in person & by telephone
  • Following up with customers in line with customer satisfaction process
70

Service Administrator Resume Examples & Samples

  • Preparing service and repair quotations for customer owned instruments and devices
  • Direct communication with Smith & Nephew customers
  • Entering appropriate service and repair data into the SAP system
  • Preparing monthly service and repair billing invoices
  • Creating shipment deliveries
  • Other tasks as assigned by the Service Manager
71

Service Administrator Resume Examples & Samples

  • Handling incoming calls and e-mails from customers
  • Processing of customer service purchase orders
  • Coordinated Dispatch for planning of service field service engineers
  • Collaboration with Field Service Engineer Supervisors to ensure efficient management of issue escalations
  • Processing of service GCS Replacements (Service & Factory Warranty) i.e. Instruments damaged on site/incorrectly specified/Product Recalls
  • Weekly review of department KPIs i.e. Past Dues, Service Centre Repairs, Service Order Entry, Outstanding Collections
  • Rapid and efficient completion of assigned office task
72

Service Administrator Resume Examples & Samples

  • Administrative functions such as typing and filing memos and letters
  • Greets and assists customers and visitors via phone, email, and face-to-face interaction
  • At least 2 years of customer service experience required
  • 2 years of administrative support experience required
  • Service department experience preferred
  • Associates or Bachelors degree preferred
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint are required
  • Customer service skills, ability to work independently, and organizational skills required
73

Human Service Administrator Resume Examples & Samples

  • Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, four (4) years of which must have been in an administrative supervisory or consultative capacity
  • Experience administering regulations and policies for assistance programs
  • Experience supervising staff, directing supervisors or managers
  • Experience with personal computer software: MS Word, Excel, and Access and network system application (LAN)
  • Experience in preparing related administrative program reports and fund allocation/expenditure data
74

Service Administrator Resume Examples & Samples

  • Maintaining a single customer environment on an on-going basis
  • Understand the client’s Concur environment
  • Provide contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing
  • Previous experience implementing Concur strongly preferred
75

Service Administrator Resume Examples & Samples

  • Arranging and coordinating meetings and deadlines
  • Assisting analysis and data entry
  • At least 1 year administrative assistant experience
  • Flexibility and good skills in time management
76

Service Administrator Resume Examples & Samples

  • Create service orders in SAP for Shovel & Drill Assemblies
  • Warranty Back-Charges
  • Create purchase requisitions for materials and services according to the budgeted project costs Support the project staff with any requests or issues to be resolved by updating service orders status in SAP to reflect current project stage
  • Assist purchasing department to close off POs once all the costs are allocated
  • Issue sales order Acknowledgements and set up conditions for Invoice Receivables
  • Update service notifications with PO & CCR references
  • Initiate POs via issuing purchase requisitions in a timely and efficient manner
  • Assist operations personnel with project related concerns
  • Travel arrangements (flights, rental cars and lodging)
  • Assist with basic HR duties (new employee paperwork, processes and some payroll related duties)
  • Minimum 2-3 years work experience; field experience would be an asset
  • Understand basic payroll and labour (TCS) processing
  • Effective analytical, problem solving, planning & organizational skills
  • Self-starter who is action and results oriented with strong interpersonal skills
  • Extensive knowledge of purchasing techniques and related laws
  • Ability to handle & prioritize multiple tasks with a high degree of accuracy while working in a fast-paced environment
  • Excellent oral & written communication skills with a strong focus on customer service
  • SAP Experience would be considered an asset
77

Service Administrator Resume Examples & Samples

  • Provide and coordinate administrative support to the service department
  • Co-ordinate order receipts
  • Submission of invoices to customer on order completion for service
  • Accurate filing and copying of service documentation
78

Service Administrator Resume Examples & Samples

  • Co-ordinates compilation of the committed monthly, quarterly, annual report packs
  • Provide a complete Service Administration function and support the activities relating to Service Delivery
  • Display good engagement skills and work with a variety of internal teams to ensure the successful execution of the daily activities
  • Support relevant teams and ensure the production and completion of the quote to order process for existing and new clients in line with service level agreements
  • Assist with basic system support by capturing, updating and maintaining the related database and systems as required by the sales process, ensuring complete data accuracy
  • Be responsible for all administrative duties required by the teams they support
79

Correctional Service Administrator Resume Examples & Samples

  • Eight years of professional correctional experience, three years must be in a supervisory capacity one year must be at the department head level
  • College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours per year for a maximum of two years of the required experience
  • As the Correctional Services Administrator, this position communicate with, motivate, provide or coordinate training, evaluate employee’s work, plan and direct the employees’ work, and has authority to hire or recommend the hire, transfer or discipline subordinate employee and monitors and advises subordinates on departmental rules and procedures in order to develop efficient work practices
  • The Correctional Services Administrator duties include, but are not limited to appraising, selection, assignment, guidance and review of supervisory staff, project assignment responsibilities and the guidance or direction given in a professional capacity which ensures the maintenance of satisfactory employee relations and a consistently productive atmosphere
  • Ensures the receipt of a large and constant number of inmates committed to the Florida Department of Corrections is provided with a structured reception process. This includes diagnostic and assessment guidelines for the purpose of analyzing the needs of each inmate, ensuring supervisory staff accurately and appropriately assign inmates to appropriate custody levels and are placed into facilities and programs designed to meet the identified needs of the individual inmate
  • Meets with program supervisors and department managers at periodic staff meetings or as necessary in order to discuss and identify anticipated reception center requirements
  • Conducts audits of select classification staff to ensure adherence with Department of Corrections’ procedures. Supervises the implementation of procedures established by the department
  • Serves as a member of the Institutional Classification Team (ICT). Establishes ICT dockets
  • Ensures the A.C.A. classification standards are met. Develops plan of action of any deficiencies
  • Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods
  • Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
  • Knowledge of instructional methods and training techniques
  • Knowledge of group behavior and dynamics, societal trends and influences, cultures, their history, migrations, ethnicity, and origins
  • Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating
  • Skills in developing approaches for implementing an idea
  • Ability to motivate, develop, and direct people as they work
  • Ability to identify the best people for the job
80

Service Administrator Resume Examples & Samples

  • Organizes travels internationally and country local, such as: flights, car rentals, taxi, trains, hotel booking, etc
  • Accomplishes the associated travel tasks, as: visa request forms, invitation letters, complete travel forms, manages the approval process,
  • Treat invoices in order to split expenses on cost centers
  • Makes sure all tools are managed with accuracy and stores all historical data
  • Respond to queries received, on a timely and professional manner providing regular updates
  • Interacts with 3rd party suppliers regarding the requisition of specific travel services,
  • Provides administrative tasks support as needed, at request
  • Liaising with external companies to arrange external training courses
  • Work with schedulers to ensure staff maintain relevant certification
  • Scheduling support especially with regard to large projects
  • Effectively prioritize administration duties to ensure requests are dealt with appropriately
81

Service Administrator Resume Examples & Samples

  • Support system or product developments with service in mind
  • Experience with customer contact
  • Product knowledge / processing experience desirable
  • Attention to detail is paramount
  • Good numeracy, literacy and PC skills
82

Service Administrator Resume Examples & Samples

  • Daily Batch and Billing/Invoicing of Customers Accounts
  • Identification and resolution of any invoice issues to ensure timely payment
  • Coordination with various departments to resolve billing issues, and other billing duties as may be required
  • Verify all order information to ensure accuracy
  • Enter all Finished Goods orders into Sage 100 (MAS90/200) ERP system
  • Coordinate requirements with Engineering, Logistics, Production, Shipping Accounting and external customers
  • Handle and coordinate credit memos
  • Maintain customer files and records in CRM system
  • Assist with Customer Support Center overflow
  • Assist Financial Controller with daily operations as needed
  • Other financial, administrative, and clerical services as needed
  • Answer customer inquiries on any issues pertaining to sales or service
  • Perform all above duties in accordance with applicable ISO 9000 directives and company policy
  • Minimum of an Associate’s Degree
  • Two -Three (3-5) years of customer service, administrative, or accounting experience
  • Must possess good organizational, problem solving and interpersonal skills
  • The candidate must be proficient in the use of Sage 100 (MAS90/200) Advanced ERP accounting software, Microsoft Excel, Word and Outlook
  • Solid communication, technology, organizational, and analytical skills required. Familiarity with A/R helpful, but not required
  • Ideal candidate must be computer literate, detail oriented, and able to follow instructions
83

Service Administrator Resume Examples & Samples

  • Schedules appointments for service via telephone, e-mail and in person
  • Welcome clients when they arrive in the Service Area. Determine the nature of visit and escort the client to the appropriate department/area
  • Inform and introduce the client to the Advisor and explain the nature of the visit. Maintain a consistent level of communication with Service Advisors in order to properly coordinate which advisor is available to meet with the next arriving client
  • Provide information to appropriate store personnel regarding client needs and expectations to help ensure the entire team is prepared to provide the highest level of service to the client
  • Provide administrative support to the staff when necessary
  • Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals. Process warranty claims in a timely manner, as the repair orders are closed
  • Return improperly completed repair orders to the person originating the document for correction and/or completion as necessary
  • Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the repair orders
  • Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur
  • Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks
  • Review and process returned/rejected/adjusted warranty claims, track each claim until its final resolution
  • Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance
  • Maintain a record of all claims submitted, returned/rejected, or paid and their current status
  • Become familiar with, and administer the manufacturers and after-market warranty company policies and procedures
  • Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business
  • Responsible for preparing loaner agreements as well as monitoring the loaner fleet for maintenance
  • Responsible for monitoring EZ-pass violations and damage to vehicles
  • Work with sales managers on when to remove vehicles from the fleet and entering new units to fleet
  • Time Management – ability to manage one’s own time
  • Physical Demands: Standing, walking over 2/3 of the time, sitting to 1/3 of time, kneeling/crouching to 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds
84

Shared Service Administrator Resume Examples & Samples

  • Ensures all processes and requested tasks are done on time and according to the set targets and KPIs
  • Ensures all periodic and repetitive processes are complied with and done on time (daily, weekly, monthly, quarterly processes/transactions)
  • Completes and submits assigned reports on time
  • Ensures mails are checked and acted on daily, and that the corresponding paperwork are also completed
  • Provides accurate solutions to concerns raised by internal and external customers
  • Liaises with the market units in regard to any detail that is not very clear
  • Follows the team’s defined processes and procedures and complies with the company’s policies
  • Takes part in process documentation
  • Prepares/collects data for reports
  • Escalates out of boundary issues to the Senior Shared Service Administrator
  • Suggests possible areas for improvement through proper channels
  • Pays close attention to details
  • Makes the necessary follow up to the necessary parties to ensure the continuous and smooth flow of work
  • Has the ability to perform all duties with the least amount of supervision
  • Performs any other duties that may be assigned in the line of work
  • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus
85

Post Sale Service Administrator Resume Examples & Samples

  • Ensure that all communication is sent to buyers and sellers in a proactive and timely manner
  • Provide support to a portfolio of auctions – for all post sale related issues and queries e.g. invoicing, shipping quotes, settlement
  • Respond to routine client service queries over the phone or email
  • Manage sale inboxes
  • Collaborate with team members to resolve issues
  • Proactive inventory management
  • Other duties as assigned by Line Manager
  • Client service experience advantageous
  • Language skills advantageous – in particular, French
  • Experience of using an ERP system is preferable e.g. JD Edwards Oracle
  • Understanding of/experience in the auction industry is beneficial
  • Confident in using MS Excel, Outlook and Word
  • Detail orientated
  • Strong processing abilities whilst remaining client focused
  • Proven time/task management skills
  • A passion and determination to deliver a high standard of client service
  • Strong work ethic and able to work in a fast paced multi-tasking environment
  • Able to focus on the task at hand and follow through to completion
  • Excellent verbal and written presentation skills
  • French speaking is desirable
86

Public Service Administrator Resume Examples & Samples

  • 8:00 A.M. – 4:30 P.M. Monday-Friday, OFF Saturday-Sunday
  • 2300 S. Dirksen Parkway, Springfield, IL
  • Agency-to-Agency Transfer: In accordance with Article XIX, Section 7 of AFSCME collective bargaining agreement, employees desiring to transfer to the same position classification, an equal or lower position in a classification in which an employee was previously certified, or a position lower in the series for which h/she is qualified, in a different work location shall file a request for transfer form
  • In addition, to the bid form, if bidding for a position in a higher classification, bidder must file a CMS-100B Promotional Examination Application with the
  • Group B – titles are closed exams. Applications for a Group B exam will be maintained until agency requests that the test be administered or for a
87

Aftermarket Service Administrator Resume Examples & Samples

  • Must be at least 18 years of age and have unrestricted authorization to work in the United States of America
  • 2 to 3 years office management experience
  • Capability to multi-task, under pressure and manage a high volume of work
  • Must have excellent organizational and problem solving skills
88

Service Administrator Resume Examples & Samples

  • To promote other services and products to customer as appropriate
  • To raise vehicle job cards for each job and pass to workshop control for scheduling, ensuring that all service documentation is completed as accurately as possible and that customer records are maintained
  • To liaise effectively with customer booking, workshop loading and parts operation
  • To receive customers and their vehicle in a friendly and professional manner
  • To keep customers fully and regularly informed of changes to costs and expected completion times/dates
  • To receive completed job cards and vehicle invoices (with authority numbers as appropriate) and as required, notify customer that vehicle is completed, the costs involved and ensure that the necessary arrangements for moving the vehicle are made
  • To meet customer and explain work done and invoice details, ensuring that payment is made before vehicle is released
  • To ensure that all administration relevant to effective running of the department is dealt with promptly and correctly within guidelines
89

Employment Service Administrator Resume Examples & Samples

  • Love working with and support a team to achieve outcomes
  • Thrive on being highly organised
  • Enjoy working with and helping young people
  • Work independently, show initiative and use discretion
  • Communicate and collaborate with diverse stakeholders
  • Compile reports and manage workflows
  • Use a range of corporate systems and software to access data, create data bases and spreadsheets and maintain document and version control
  • Address and meet focus capabilities as stated in the Position Description
  • Demonstrated experience and skills in a variety of records management systems and storage processes
90

Claims Service Administrator Resume Examples & Samples

  • Identify proper carrier for claim assignments and sets up new claims in claims system
  • Closes claims in claims system and enters claim payments based on carriers’ instructions
  • Track pending claims and communicate with other department to receive confirmation pending claim will be processed under lP policy
  • Review and verify the checks prior to issuance to the lenders, borrowers, TPA to include preparing unusual circumstances such as stop-payments, voids, and reissued checks
  • Handles incoming calls to assist lender, borrowers and TPAs with submission of new claims and providing status on existing claims
  • Processes end-of-month reports, special queries, tracking claim acknowledgments and sends supplemental documents from PAs to carriers