Services Administrator Resume Samples

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JL
J Lockman
Junior
Lockman
41909 Javier Cape
Dallas
TX
+1 (555) 729 1795
41909 Javier Cape
Dallas
TX
Phone
p +1 (555) 729 1795
Experience Experience
Phoenix, AZ
Tenant Services Administrator
Phoenix, AZ
Quigley, Douglas and Muller
Phoenix, AZ
Tenant Services Administrator
  • Provide administrative support to General Manager, Assistant General Manager, and Building Engineering, including expense reports
  • Assist in Management Audits and prepares all files and records in preparation for the audit annually
  • Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
  • Manage group calendar
  • Responsible for 360Facility Tenant work order system administration and timely and accurate tenant billings
  • Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
  • Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc
Detroit, MI
Shared Services Administrator
Detroit, MI
Batz-Feest
Detroit, MI
Shared Services Administrator
  • Direct supervision of administrative personnel
  • Ensure accurate entry and posting of weekly labor and non-labor items into payroll system
  • Manage all vendor payments, office purchase orders, order office supplies and equipment
  • Create and manage customer job information in both client files and via PeopleSoft
  • Manage and collect any past due invoices
  • Assist and Support recruitment and personnel administrative functions
  • Other tasks as directed by management
present
Boston, MA
Investor Services Administrator
Boston, MA
Koepp and Sons
present
Boston, MA
Investor Services Administrator
present
  • Develop good inter department working relationships to help assist in your daily role
  • Organise work within a section to provide cover for holidays and sick leave, and to promote the maximisation of training and progression within a section
  • Liaise with investors to obtain fully executed transactions instructions/ to ensure subscriptions proceeds are provided timely
  • Provide constructive feedback to administrators on performance
  • Hard working Team Player who likes to work within and contribute to an organisational team structure
  • Maintaining and updating contact management databases
  • Work effectively with other team members of Registration and members of neighbouring teams within TA
Education Education
Bachelor’s Degree in Finance
Bachelor’s Degree in Finance
Loyola Marymount University
Bachelor’s Degree in Finance
Skills Skills
  • Ability to identify critical issues quickly and accurately
  • Proven ability to maintain high levels of confidentiality and professional discretion
  • Demonstrated high attention to detail
  • Ability to assess and evaluate situations effectively
  • Proficient computer skills including Microsoft Office
  • Attention to detail
  • Proficiency with MS Word, Excel, PowerPoint, Outlook, Access and the Internet
  • General knowledge of computer operation, including data entry and data management
  • Ability to work at various levels of the organization
  • Excellent oral and written English communication skills
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15 Services Administrator resume templates

1

Hedge Investor Services Administrator Resume Examples & Samples

  • Delivery of Superior Quality Service to client base
  • Complete assigned tasks accurately and within appropriate timeframes
  • Identify and action priority items within appropriate timeframes
  • Ability to organize daily tasks effectively and efficiently
  • Work to; and within the realm of Citi Hedge Fund Services’ established work practices and procedures
  • Maintain a thoroughly professional manner at all times
  • Build relationships with Investment Managers, Investors and related 3rd parties
  • Recognize and assume responsibility for daily tasks
  • Responsibility for assigned and ad-hoc tasks, prioritize and complete effectively and efficiently
  • Process client and investor initiated transaction requests – subscriptions, redemptions, transfers and wires in an accurate and timely manner
  • Review Investor documents for completeness including meeting AML and tax requirements
  • Create and update transaction log spreadsheets
  • Perform reconciliations with financial reporting
  • Maintain contact management database
  • Respond to investor, client, and internal queries in a timely manner
  • Reconcile bank accounts with investor activity
  • Ensure daily checklists are prepared and reviewed
  • Display comprehensive knowledge of the established practices and procedures with the Investor Services Group; all shareholder services systems and all client and client products serviced by your team
  • Overtime may be required during busy periods to meet client deliverables Due to global client base requirements; coverage on some Canadian holidays may be necessary
  • Escalate any problems/potential issues as necessary in a timely manner. Proactively contribute to your team
  • Communicate effectively, proactively and professionally with peers, management and all divisions of Citi and external parties
  • Assist other members of the department with the completion of assigned tasks and additional responsibilities as required
  • Display flexibility and a willingness to accept change in Hedge Fund Services platform
  • Coordinate activity with other offices and professionals within the Organization to fulfill client requests
  • Provide weekly/monthly reporting to management
  • Interact with clients to provide timely reporting of the investor activities in the Funds
  • Assist in training new staff
  • Strong Communication skills both oral and written
  • Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change
  • High level of organization and ability to multi-task
  • Previous work experience in investor services/customer service or banking preferred but not required
  • Proficiency in the Microsoft Office Suite of Applications specifically MS Word, MS Excel and Outlook
2

Offshore Securities Services, Administrator Resume Examples & Samples

  • Responsible for the accurate processing of all Corporate Actions, as allocated by the Team Leader / Assistant Manager
  • Responsible for ensuring that all instructions for voluntary issues are presented to the Team Leader / Assistant Manager in a timely manner for checking
  • Responsible for the completion of any cash/stock reconciliation necessary to agree the books close position from the sub-custodian and ensure changes are made to the Milvus system
  • Responsible for the resolution of reconciliation issues and client enquiries within prescribed time frames
  • Responsible for ensuring that all cash entitlements resulting for a Corporate Action are positioned and credit to clients accounts in line with any currency deadlines allowing for positioning by the Treasury services team
  • Responsible for ensuring that all tasks allocated are completed by the end of each day
  • Responsible for the adherence to risk management controls/procedures in the processing or all allocated Corporate Actions
  • Responsible for the documentation and responses to all client enquiries and allocated Service Request messages within agreed time frames
  • Responsible for the escalation to the Team Leader of all matters which may present a potential issue or loss
  • Should possess practical corporate actions experience
  • Should possess a good technical knowledge applicable to at least one specific Region
3

Hedge Investor Services Administrator Resume Examples & Samples

  • Organize daily tasks effectively and efficiently
  • Follow Citi Hedge Funds procedures and processes
  • Prioritize and complete assigned and ad-hoc tasks effectively and efficiently
  • Monitoring incoming email box and directing emails to appropriate staff
  • Setting up new users for web access
  • Indexing incoming trades into image workflow
  • Running reports from various systems on a periodic basis
  • Review Investor documents for completeness including meeting AML and tax requirements Create and update transaction log spreadsheets
  • Overtime may be required during busy periods to meet client deliverables
  • Escalate any problems/potential issues as necessary in a timely manner
  • Proactively contribute to the team
  • Strong, professional communication skills, both oral and written
  • Previous work experience in a transfer agency or financial services environment
  • High school diploma required as a minimum, college diploma preferred
4

Programme Services Administrator Resume Examples & Samples

  • Expectation & tracking audit of all broadcast tape and deliverables (cue sheets, images, scripts etc) for programming from all internal WBITVP producers (TVPUK & Eyeworks)
  • Expectation & tracking audit of all broadcast tape and deliverables (cue sheets, images, scripts etc) for programming external producers. High level of tape knowledge on international standards required (M&E / textless elements etc)
  • Work with TVP International Production team on third party produced programming in production introducing the deliverable specification pre-production to ensure understanding of requirements and communicate where difficulties
  • Ensuring all tape & deliverables are delivered in time and to the correct WBITVP specifications via QC methods with contacts, manage the redelivery & relationship with producer if failed
  • Manage the translation and/or subtitling of video content with a third party company and or scripts when missing and required by sales team
  • System preparation of ingested materials via WB bespoke system ‘Gator’ working in collaboration with Director, IP Management, Content Systems Manager & Rights Executive on set up of IP on WB systems
  • Company wide (Tech Ops / Mastering / ITD / ITVP) communication on the expectation, tracking and final sign off & delivery of all broadcast assets and deliverables
  • Management of inventories stored in archive houses, movement tracking and fault resolution
  • Manage a productive and healthy relationship with internal and external producers, WB Tech Ops (UK & US), WB Mastering (US) & post production labs (Technicolor & Bonded Services UK) for the cost effective yet speedy ingestion & QC of broadcast assets
  • ITVP Format Sales & ITD Finished Sales screener delivery to external clients or internal producers (where requested by sales)
  • Support for ITVP Marketing / Creative & Development / CMS Manager on editing, clipping, encoding, transcoding digital assets for marketing & internal development/presentation purposes via Final Cut
  • Tracking and compiling broadcasters standard technical delivery requirements keeping upto date with change in deliverables and issues arising from specific countries and producers
  • Ensure internal producers are keeping an inventory on all assets and work towards this goal if they are not
  • Point person at ITVP for all courier deliverables, wether tape or recorded delivery contracts
  • Assist in ad-hoc projects within sales and any other group team where needed
  • Proven experience at previous media companies (production, broadcast or post production houses) with proven technical expertise in relation to broadcasting standards and digital file formats
  • IT Skills
  • Apple MAC – Proficient on the OS of Apple. Advanced knowledge of Final Cut preferred
  • PC (via Apple window) Proficient in Microsoft Office Suite, with advanced Excel skills
  • Bespoke – an ability to pick up third party systems
  • Must have excellent attention to detail
  • Must have the ability to communicate effectively and tactfully with persons on all levels, in person, by e-mail and on the telephone
  • Must have the ability to organize and schedule work effectively
  • Must have the ability to prioritize workload and handle multiple tasks
  • Must be able to work independently, and be proactive
  • Must have a diplomatic, flexible approach and interpersonal skills
  • Ideally educated to A Level or degree standard
5

Archiving Services Administrator Resume Examples & Samples

  • Oversees the identification of assets returned from foreign partners
  • Source and identify film in inventory to be scanned for orders and any additional filler material to be included on upcoming matrix. Update and maintain film inventory to show current status
  • Research all additional title information needed to populate matrix: Obtain T Number, Naming Convention, Publication Date, Page Count and Skid Location. Submit order matrix to vendor on a bi-weekly basis
  • Assists as technical liaison for foreign and domestic clients with program conversions, compatibility and file issues
  • Oversees the usage of multiple servers, sweeping published assets weekly for archiving, liaising with MIS department if necessary
  • Maintains electronic databases for digital files archived from various servers
  • Performs other related duties and/or special projects as needed
  • Previous archiving experience in digital environment preferred
  • Minimum of 2+ years in an office environment required
  • Must have the ability to communicate effectively and tactfully, both verbally and in writing, with all levels of personnel and vendors
  • Must have the ability to pay close attention to detail, meet deadlines and manage multiple projects
  • Must have the ability to organize and work well under time constraints
  • Proficiency with Photoshop, Indesign, Quark, Illustrator preferred
  • Must be PC and MAC proficient, required
  • Must be able to handle confidential information required
6

Assignment Services Administrator Resume Examples & Samples

  • Previous experience in an administration role is desirable however not essential
  • Be an enthusiastic, proactive and motivated team player
  • Beginner to Intermediate MS Word and Excel skills
  • Display a sound attention to detail with an ability to prioritise tasks and work autonomously
7

Portfolio Services Administrator Adelaide Resume Examples & Samples

  • Understands, analyse and communicate complex information simply
  • Meets all regular deadlines in an efficient manner, whilst maintaining quality and efficiency
  • Excellent attention to detail and organizational skills, ability to prioritise multiple tasks
  • Strong interpersonal skills, situational awareness, strong problem solving and a focus on time management
  • Exceptional team work and organizational skills and proactive in their approach
  • Excellent communication and presentation skills – both written and verbal
  • Fosters a sense of energy, ownership and personal commitment to the work
8

Investor Services Administrator Resume Examples & Samples

  • Ensure mandatory department training courses are completed and passed within the expected deadline date
  • Work effectively with other team members of Registration and members of neighbouring teams within TA
  • Develop good inter department working relationships to help assist in your daily role
  • Provide constructive feedback to administrators on performance
  • Good understanding of TA functions, back office knowledge relevant to Registration - Account opening & AML/KYC
9

Student Services Administrator Resume Examples & Samples

  • Recommending courses for admitted students
  • Must pass a criminal background check
  • Be available and flexible for a shift during the hours of operation
  • Has developed a broad perspective to problems and identifies new, less obvious solutions
  • Completes work with a limited degree of supervision
  • Basic computer skills and knowledgeable in Microsoft Office Suite (Excel, PowerPoint etc.)
  • Senior level job with considerable work experience
10

Investor Services Administrator Resume Examples & Samples

  • Processing of transactions from inception of the trade to issuing of contract notes
  • Maintain client accounts on various systems to ensure that details are correct and up to date
  • Amend and upload changes under strict operating procedures as defined by company policy
  • Respond to standard queries and requests from investors in a timely and efficient manner
  • Liaise with investors of assigned client funds to clarify dealing requests and ensure that all documentation is complete and in line with company procedures
  • Reporting to Investors and Investment Managers (Hedge Fund Clients) at various intervals throughout the life of the transactions
  • Liaise with internal teams such as Accounting & Valuations and Anti Money Laundering teams
11

AML Investor Services Administrator Resume Examples & Samples

  • Processing AML verification checks on investors
  • Creating new investor accounts and liaising with the dealing team in relation to this
  • Compiling of investor files and archiving files for off-site storage on any outstanding AML requirements
  • Ensuring that operational checklists are followed
  • Provide support for senior members where required
  • Responding to AML related queries from investors via email and telephone
  • General scanning and filing of documents
12

Investor Services Administrator Resume Examples & Samples

  • Review, understand and have the ability to discuss and follow up on, investor transaction instructions to ensure all requisite information is provided
  • Liaise with investors to obtain fully executed transactions instructions/ to ensure subscriptions proceeds are provided timely
  • Ensure appropriate AML/KYC documentation is provided by investors
  • Input Investor transactions
  • Reconcile the subscription/redemption bank account daily and notify supervisor of any discrepancies
  • Preparation of wire transfers to Prime Brokers, Investors and for payment of fees
  • Investor reporting -prepare investor reports,including but not limited to Investor Statements and contract notes for distribution to investors
  • Client Reporting- prepare client reports, including but not limited to, Capital Activity Report, Authorised Share Capital reports for distribution to clients
  • General Investor Services- dealing with requests and enquiries relating but not limited to previous transactions activities
  • Distribution of fund performance in line with client requirements
13

Investor Services Administrator Resume Examples & Samples

  • Complete checklists appropriate to the dealing process
  • Liaise directly with clients/ investors
  • Liaise with other departments within the company to ensure business and all information flows are running as efficiently as possible
  • Organise work within a section to provide cover for holidays and sick leave, and to promote the maximisation of training and progression within a section
  • Ensure that all daily headlines are being met
  • Ensure that all department and regulatory procedures are fully adhered to for each task undertaken
14

Card Services Administrator Resume Examples & Samples

  • Receive and process new Visa Debit and Credit Card Applications
  • Complete the required RIBS/Siebel/Online requests and emails
  • Process fraud alerts on Real Time Scoring Visa Fraud System (RTS)
  • Provide Monthly report for RTS and fraud cases
  • Cancellation of Debit/Credit Cards within Evry/RIBS/Siebel
  • Ensure that all Debit/Credit Cards processes are carried out in accordance with RBC and Visa policies
  • Liaise with Relationship Managers and their assistants in all Debit/Credit Card/American Express questions and issues
  • Assist in the monthly Credit Card and Amex bill settlement
  • Monitor and report on lost and stolen cards and activated cards
  • Full understanding of the Debit Card system (Evry)
  • Input and balance the daily settlement to Visa/Evry
  • Make daily payments to Visa for Debit Card transactions, ensuring no penalties are applied
  • Update, maintain and reconcile all Debit/Credit Card spread sheets
  • Monitor and reconcile all Card Services internal accounts
  • Add hoc projects
  • Experience within Banking
  • General Banking knowledge/experience
  • Good organisation skills and ability to meet timelines
  • Methodical and accurate worker
  • Confident personality and good verbal and written skills
15

Investor Services Administrator Resume Examples & Samples

  • Review investor transaction instructions to ensure all requisite information is provided
  • Liaise with investors to obtain fully executed transaction instructions
  • Reconcile the subscription/ redemption/ back account daily, and notify all discrepancies to supervisor
  • Preparation of wire transfers to prime Brokers, Investors, and for payment of fees
  • Client Reporting- prepare client reports, including but not limited to, Capital Activity Report, ERISA Report, Authorised Share Capital Reports for distribution to clients
  • Investor Reporting- prepare investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investors
  • Follow- up with investor for further clarification where required
16

Entry Level Investor Services Administrator Resume Examples & Samples

  • Maintain and update contact management databases
  • Monitoring emails from clients and investors
  • File and scan documents as needed
  • Send out mailings to clients and investors
  • Create reports and spreadsheets
  • Perform mail merges using Word and Excel
  • Assist accounting staff in daily activities
  • Special projects - as needed
  • 2+ years experience in investor services or related field (financial services/fund administration, corporate communications, portfolio management, securities analysis, treasury services)
  • Proven knowledge of wires and related banking functions
  • Solid client relationship management skills
17

Lossline / Shared Services Administrator Resume Examples & Samples

  • Act as the first point of contact for clients, customers and employees through the centralised phone line
  • Create accurate records of each loss on the claims management system
  • Take responsibility and ownership of multiple tasks in the Shared Services Environment
  • Strong Customer centric focus
  • Must have a very flexible approach to work and be confident working in a fast moving, exciting environment
  • Develop a detailed knowledge and understanding of all Shared Services processes
  • Represent the business in a positive and professional manner at all times
  • Two year experience in a busy office environment
  • Excellent attention to detail and accuracy
  • Strong communication skills with an ability to deal with all levels in a confident and professional manner
18

Central Services Administrator Resume Examples & Samples

  • Uses professional judgment to verify identity of client on letters of direction and transfer request
  • Opens and closes trust accounts on the trust accounting system
  • Reviews Policy and Procedures related to account opening and closing and bank's compliance. Validates appropriate approval authorities for all requests
  • Reviews trust account governing instruments for accuracy and completeness to determine proper account set up
  • Tracks account documentation and exceptions
  • Reviews approval and processing of account fee coding changes on the trust system to ensure bank receives appropriate and accurate fee income. Works with appropriate party to resolve discrepancies and any negative impact on fee income
  • Collaborates with various bank personnel to maintain a cohesive, accurate and efficient flow of information with regards to Asset Management and Trust accounts. Manages special projects, such as mass account coding changes. Develops custom reports
  • Responsible for certifying documents via Notary Public and/or Medallion Guarantee
  • Collaborates with outside institutions and the Trust Operations team to manage delivery and receipt of assets
  • Responsible for managing third-party payments related to trust accounts. Makes determinations on legitimacy and priority of bills to be paid to ensure adherence to budgetary limitations. Ensures all bills are processed for payment on a timely basis
  • Codes such items as invoices; check requests, etc., with correct codes conforming to standard procedures to ensure proper entry into the trust accounting system
  • Establishes and manages a filing system for Central Services and ensures paperwork is filed timely
  • Researches and resolves problems relating to all of the above as necessary
  • Complies with all applicable federal and state laws and regulations
  • Level I: requires 3 years of related experience, preferably in trust administration and/or banking operations
  • 04/25/2016
19

Association Services Administrator Resume Examples & Samples

  • Strong attention to detail, organization and timelines
  • The ability to work on multiple projects with multiple deadlines simultaneously
  • An eye for innovation and process improvement
  • Ability to handle information in a confidential manner
  • Understand and adhere to the basic philosophy, nature, and goals of the YMCA
  • Ability to work in a fast paced environment, exhibiting flexibility and adaptability
  • Highly resourceful team player with the ability to be effective independently
  • Ability to work with a diverse group of people
  • Associates Degree required, Bachelor's degree preferred or equivalent business experience
  • Excellent computer skills (word, excel, outlook, publisher)
  • Experience with standard business software and office machines
  • Administrative, project management and/or event coordination experience preferred
  • Provide general office management duties for Association Services Team (manage mail, order supplies, etc.)
  • Manage CEO and Senior Leadership Team’s schedules
  • Assist with association-wide leadership and program specific trainings
  • Coordinate room set-up and participant experience for all local and regional trainings
  • Coordinate hospitality needs for meetings and trainings
  • Assist with staff, volunteer, donor, participant and community stakeholder communication and evaluation as needed
  • Manage agendas and minutes for Metropolitan Board of Director’s meetings and committee meetings
  • Assist with coordination and management of special events
  • Prepare reports on program data for grant reporting
  • Maintain organized and confidential records and look for ways to improve administrative efficiencies
  • Complete projects as requested by CEO and Senior Leadership Team
20

Investor Services Administrator Resume Examples & Samples

  • Maintaining and updating contact management databases
  • Filing and scanning documents as needed
  • Sending out mailings to clients and investors
  • Creating reports and spreadsheets
  • Performing mail merges using Word and Excel
  • Reviewing and/or executing wires in multiple bank systems
  • Bachelors degree in Finance or related field
  • 1+ years of experience in an office setting
  • Experienced in MS Office products
  • Proven ability to work under pressure and meet deadlines
21

Platform Services Administrator Resume Examples & Samples

  • Control data entry of all banking data
  • Functional support of financial teams
  • Bulk data entry assistance
  • Special/Annual project support
  • Knowledge of banking service
  • Commercial real estate experience preferred
  • Yardi Voyager experience preferred
  • Proficient with Microsoft Office
22

Tenant Services Administrator Resume Examples & Samples

  • Provides direct administrative support to Managers and Chief Engineer (CE) and tenants as needed
  • Ensure that 100% of certificates of insurance for tenants and contractors are accurate and in compliance with standards
  • Responsible for the overall cleanliness of the reception, lobby, and/or building managed conference room areas
  • Assist in Management Audits and prepares all files and records in preparation for the audit annually
  • Prepare and send all in and outgoing mail and packages including certified, overnight and special deliveries
  • Type general correspondence and memos using mail merge for large mailings
  • Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy
  • Update and file all documents for Vendors and Customers and ensure that contract and lease administration files are accurate and up to date
  • Maintain and update employee, clients and customer contact databases
  • Organize department lunches, meetings, events and business travel and all conference room reservations
  • Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. Establishes and implements compliance enforcement procedures
  • Establishes the new tenant welcome and orientation program as follow-up to tenant construction coordination process managed by the (GM)
  • Develops, revises and coordinates implementation of property manuals within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book
  • Assists (CE) in meeting the assigned criteria within the Operations Audit
  • Ad hoc administrative requests
  • Less than 1 year of experience/entry level
  • Advanced oral and written communication skills
  • Ability to speak effectively before small groups of tenants or employees
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals
  • Self-starter, able to manage multiple projects simultaneously and under pressure
  • Develop effective and constructive solutions to challenges and obstacles
  • Ability to work efficiently autonomously or as a member of the team
  • Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
  • Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty
  • Proficient knowledge of Microsoft Office/Suite
  • Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client
  • Knowledge of Cash, Yardi and 4sight is preferred
  • The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl
  • Reading Video Display Terminals, order forms and other written documents
  • Using keyboards for typing and computer input
  • Hearing, speaking and answering the office telephone system
23

Shareholder Services Administrator Months FTC Resume Examples & Samples

  • Experience within a customer service environment
  • Excellent data input and accuracy skills (with good attention to detail)
  • Proven ability to communicate effectively both written and verbally
  • Demonstrates good organisational and planning skills and must be flexible with the ability to prioritise multiple activities
  • Good financial and numerical skills
  • Contributes ideas on ways of working and process improvements
  • Excellent IT skills and experience of working with multiple systems
24

IT Services Administrator Resume Examples & Samples

  • Oversee Bern Dibner computer and technology infrastructure, providing desktop and laptop support to Library users
  • Oversee technical team comprised of one full time employee and 15-20 students, responsible for training and supervising
  • Responsible for the acquisition, management and development and security of the technology at Bern Dibner Library
  • Creates, coordinates and manages processes, work flows, and responsibilities of full-time staff
  • Provide technical support and offer short-term and long-term solutions to common technical problems
  • Schedule services and ensure storage, maintenance and repair or equipment
  • Serve as on-site consultant for technology set-up and special events
  • Work closely with Dibner Library Director, NYU Libraries ITS units including the Director, Client Services, Systems and Web Development to integrate Libraries ITS policies and procedures into relevant Dibner Library IT workflow and procedures
25

Member Services Administrator Resume Examples & Samples

  • Coordinate the processing of Tax Information Statement Requests and the forwarding of win/loss statements with Branch Offices and authorized property representatives
  • Promote a positive and energetic image with regard to the changing business practices related to Mlife
  • Transfer callers to other departments as necessary
  • Answer incoming calls in a timely manner
  • Answer incoming reservation calls in an overflow capacity at the direction of management
  • Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities
  • At least 1 year of guest service experience; preferably in gaming, retail, hospitality and/or travel industry
  • Perform job functions with attention to detail, speed, and accuracy
  • Maintain confidentiality of guest information and pertinent hotel data
  • Working knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)
26

Virtual Server Services Administrator Resume Examples & Samples

  • BA/BS Degree required with 2 years of experience or 4 years of relevant experience
  • Experience with VMware ESXi operating systems and supporting products
  • Experience with Windows server operating systems
  • Knowledge of storage area networking, backup and recovery
  • Self-motivated with the ability to perform professional tasks with general supervision
  • Some experience clearly reporting technical findings in oral and written formats
  • Some experience working with vendors as partners
  • Candidate may be required to travel for Disaster Recovery Exercise and testing
  • Candidate may be required to participate in Patch Management activities that require evening and weekend support
  • Candidate must be willing to participate in an on-call rotation
  • Experience developing solutions variety of problems of moderate scope and complexity
  • VITA Program or IT integration experience
  • One or more IT industry recognized certifications
27

Conferencing Services Administrator Resume Examples & Samples

  • Set-up daily meetings and presentation spaces (either in-person or remotely)
  • Provide general AV support for existing systems
  • Identify, track, and resolve problems within the AV systems
  • Meet with customers before meetings or presentations to better understand the Customer’s requirements for the meeting to ensure success of the meeting
  • Provide immediate or “emergency” in person problem resolution when necessary
  • Should be able to keep calm in stressful situations
28

General Services Administrator Resume Examples & Samples

  • (Core)Risk and Control,- Support and execute risk and control expectations in respect of general services operations. Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
  • (Core)Archiving, - Responsibility: Administration, Reconciliation, Submission of supplier payables, Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
  • (Core) Car Program, Responsibility: Administration, Reconciliation, Submission of supplier payables
  • (Core) Mail and Logistics, Responsibility: Administration, Reconciliation, Submission of supplier payables. Manage supplier relationships and internal expectations of the service
  • (Core) Travel Services, Responsibility: Administration, Reconciliation, Submission of supplier payables, Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
  • (Core) Corporate cards, Responsibility: Administration, Reconciliation, Submission of supplier payables, Analytics, Metrics, Review. Manage supplier relationships and internal expectations of the service
  • (Core) Managed Print Reprographics and Transactional print Responsibility: Administration, Reconciliation, Submission of supplier payables. Manage supplier relationships and internal expectations of the service
  • Non-core)Office Products, (Non-core)In-country Services, Responsibility: Administration, Reconciliation, Submission of supplier payables. Manage supplier relationships and internal expectations of the service
  • (Non-core)Accounts Payable Responsibility: Operational service management(performance and service management Centre of Excellence), payables, and employee claims
  • Ability to introduce/ maintain strong internal controls
  • Experience of working in an client orientated business
  • 2 years people management experience (preferred)
  • Experience of leading teams (preferred)
  • Knowledge of workflow and process mapping
  • Strong Influencing skills
  • Accounts payable Experience
  • Ability to work in a matrix organization with regional functional leads
  • Highly numerate with developed finance and analytical skills
  • Strong Computer skills (PC and main frame)
  • Strong organisational and planning skills
  • Change Management experience
  • Managing Customer expectations
29

Investor Services Administrator Resume Examples & Samples

  • Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge funds
  • Maintaining shareholders registers and acting as transfer agent
  • Processing and confirming subscriptions, redemptions, switches and transfers
  • Communicating with investors
  • Processing payments and other transactions
  • Performing all of the investor related services of the company's investment fund clients
  • Meeting expectations of fund participants, adhering to deadlines
  • Maintaining relationships with investors, investment advisors/managers, banks, brokers and auditors and other fund participants
  • Assisting auditors and other fund participants and advisers
30

Guest Services Administrator Resume Examples & Samples

  • Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives
  • Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer
  • Knowledge of the schedule creation process; ability to develop and maintain a workable schedule to accomplish the overall goals of day-to-day operations
  • Knowledge of the equipment used to produce programs and transmit signals; ability to select, procure, maintain and repair broadcasting equipment in compliance with related policies
31

Tenant Services Administrator Resume Examples & Samples

  • Primary responsibility is to receive calls at management office and direct callers to appropriate destination
  • Respond politely and promptly to tenant requests/problems and complaints
  • Organize and maintain tenant and vendor Certificates of Insurance
  • Order and maintain kitchen, office, Federal Express, copy/fax/printer, postage meter supplies
  • Manage group calendar
  • Take leading role in preparing, tracking and administering all service contracts
  • Responsible for 360Facility Tenant work order system administration and timely and accurate tenant billings
  • Responsible for administration and upkeep of Emergency Preparation plan (4sight) maintaining 4Sight procedures and scoring
  • Responsible for the preparation and administration of office purchase orders
  • All document/paper work for the property is filed no less than weekly. This includes but is not limited to legal correspondence, executed service contracts and any and all correspondence. Most current documentation should be kept on top. All files at the property should comply with JLL Management Audit requirements
  • Sets up and cleans up refreshments, as appropriate for conference room meetings
  • Set up lunch for Tenant and Property Manager to discuss pertinent building issues (should be at least 1 per quarter). Tenant Handbook – review, update and revise as necessary. Coordinate distribution of updates or revisions to all tenants
  • Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc
  • 2+ years prior office experience
  • Or any similar combination of education and experience
  • Demonstrated proficiency with all applicable software packages, including work processing, graphics, and spreadsheets
  • Excellent oral and written communication skills (spelling and grammar), good phone skills, organized, able to set priorities and meet deadlines, able to multitask, carefully proofs own work
  • Ability to learn system applications that will be used to further enhance the Receptionist/Administrative Assistance position, i.e. excel, word, 360, etc…
  • Extremely high energy; fast-paced and driven to succeed. Keen ability to work efficiently autonomously or as a member of a team
  • Organized - Creates, implements, and utilizes efficient systems and methods to maintain a highly-organized and neat workspace and office. Establishes and maintains records management systems that are easily understood and utilized, and that are compliant with all rules, laws, and regulations
  • Team player – Works enthusiastically in a team atmosphere, promoting collaboration and idea sharing in words and by actions. Facilitates and provides support to other departments and team members as necessary
  • Innovative – Creates and delivers professional and fresh materials and approaches to our clients and team to further differentiate our team and firm. Identifies opportunities to better our deliverables, and thoughtfully and thoroughly communicates ideas to team for consideration and approval
32

Professional Services Administrator Resume Examples & Samples

  • Organize meetings and provide support with technology needs for on-site or virtual meetings and teleconferences
  • Assist with production of documents, including reports and proposals
  • Complete expense reports, prepare invoices for payment, prepare purchase orders or requisitions for approval
  • Draft and edit correspondence and PowerPoint presentations
  • Assist with responding to both internal ICF corporate and client information requests
  • Identify and recommend emerging relevant technologies or processes that may result in improvements to current processes and systems, including development and maintenance of project and proposal files
  • Contribute timely and proactive assistance in maintaining records, databases, and generating reports
  • Track controllable expenditures and assist with vendor outreach, as needed
  • Provide assistance with daily support requests from leadership team
  • Liaise with ICF’s corporate business services on operational matters i.e., IT, HR, Facilities, Accounting, Procurement, etc., and coordinate corporate initiatives
  • Participate in special projects, as required
  • Sound business ethics, including the protection of proprietary and confidential information
  • Flexibility to handle multiple priorities
  • 3+ years of operational and/or administrative experience in a professional environment
  • Advanced Microsoft Word, Excel, Outlook, and PowerPoint skills
  • Ability to prioritize, multitask, and work in a fast-paced environment
  • Working knowledge of Financial and Timekeeping Systems (CostPoint/Cognos and Deltek)
  • Skype for Business
  • Microsoft Dynamics CRM
33

Protective Services Administrator Resume Examples & Samples

  • Develop building specific security incident escalation procedures specific to work area
  • Build and maintain business relationships with building teams, vendors and external security partners
  • Manage database of security team inventory, equipment, training certifications and information
  • Conduct quarterly audits of documents to maintain team compliance
  • Provide security briefings to senior company leadership
  • Assist and support executive protection details
  • Participate in Administrative Team meetings and strategic planning sessions
  • Maintain a log of all suite security incidents and projects
  • Security Operations Center experience preferred
  • Executive protection experience preferred
  • High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion and diplomacy
34

Operational Services Administrator Resume Examples & Samples

  • Effectively communicate with colleagues of all levels to ensure accurate data capture and processing
  • Delivery of effective training to site colleagues
  • Accurate maintenance of colleague shift patterns
  • On time, accurate delivery of T &A processes and records including starter and leaver administration, pay closure, shift pattern inputting and exceptions
  • Inputting and monitoring data, reporting and administration in the T &A system
  • Proactively co-ordinate the T &A support processes with robust SLAs and user guides, and understanding business user process issues
  • Proven track record of effective administration and data inputting of all aspects of time and attendance
  • A self-motivated, innovative and enthusiastic individual with the ability to remain calm under pressure
  • Good Excel knowledge and IT literate
  • Excellent level of accuracy
  • Confident communicator at all levels
35

Member Services Administrator Resume Examples & Samples

  • Provides the highest level of customer service
  • Reviews and respond to or forward communication with members through the Comments Inbox, Privacy Inbox, Member Service Inbox, and the Tax Statement Inbox
  • Coordinates the processing of Tax Information Statement Requests and the forwarding of win/loss statements with Branch Offices and authorized property representatives
  • Assists members with online navigation and troubleshooting through Mlife websites
  • Promotes a positive and energetic image with regard to the changing business practices related to Mlife
  • Follows established communication standards as issued by management
  • Answers incoming calls in a timely manner
36

Alternative Investor Services Administrator Resume Examples & Samples

  • Utilize fund accounting system to produce NAV reports, financial statements, fund performance reports, investor statements, fee reports, and other ad-hoc reports requests
  • Prepare daily/monthly journal entries
  • Liaise with clients’ audit and tax firms by delivering fiscal year-end accounting records and assist with field work
  • Degree in Accounting/Finance/Economics; or other business degree. Accounting course work preferred but not required
  • Basic understanding of accounting concepts, general ledgers, and financial statements
  • Desire to understand capital markets
  • Communicate with professional etiquette, both written and verbal
37

Human Services Administrator Resume Examples & Samples

  • Preparing written policy for Revenue Enhancement Eligibility/Technical Assistance (TA) and clerical functions
  • Preparing FYI documents for posting on LAKids
  • Conducting analysis and interpretations from All County Letters and County Fiscal Letters received from the State for foster care, adoption assistance, KinGAP and ARC programs
  • Consulting with program managers and other workgroups to prepare instruction for new and revised state regulations
  • Research and respond to inquiries from DCFS staff regarding eligibility and clerical policies and procedures
  • Represent the Section in various forums and lead/participate in policy committees and workgroups
  • Bachelor's Degree in Social Work, Psychology or related field
  • Demonstrated outstanding written and verbal communications
  • Ability to work independently, collaboratively and as team leader or member
  • Competency in Windows, Microsoft Office applications and working in a network environment
38

Children Services Administrator Resume Examples & Samples

  • Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing or by the last day of filing
  • Manages a public social services or children's services office/section by planning, organizing, and directing the office/section's work activities from inception to completion; coordinating the various functions and tasks via subordinate staff; maintaining a uniform work flow; evaluating the workload; determining priorities; assigning personnel to meet deadlines and desired outcomes; and updating upper management via written and oral reports on the status of work being performed to ensure that quality service is delivered in a timely, effective, and productive manner, and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures
  • Supervises subordinate staff (e.g., Children's Social Worker, Eligibility Worker and/or Eligibility Worker Supervisor, Chief Clerk, Program Assistants, Information Technology Technical Support Analysts, Secretary, Chief Research Analysts, etc.) by performing a full range of supervisory tasks (i.e., advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; gathering organizational performance metrics; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings) to ensure that quality service is delivered in a timely, effective, and productive manner in accordance with Federal and State laws and regulations and department policies and procedures
  • Manages the operating budget of a public social services or children's services office/section by evaluating office/section's needs, preparing budget requests, reviewing budget reports, and overseeing staff and bilingual allocations, services, supplies, inventory, and expenditures to ensure efficient and effective budget administration in accordance with Federal and State regulations, County code, and fiscal manuals governing budget administration
  • Directs the administration of contracts and memoranda of understanding (MOUs) within the public social services or children's services office/sectionby managing subordinate supervisory staff responsible for planning, developing, and negotiating the terms of contracts and MOUs; developing performance standards; reviewing and selecting the most appropriate service provider/contractor through request-for-proposals (RFPs), request-for-qualification (RFQs), request-for-solicitation of quotes (RFSQs), sole-source agreements, etc.; obtaining approval from appropriate parties (e.g., California Department of Social Services, Department of Children Services, Department Head, Board of Supervisors, County Counsel, CEO, etc.); implementing the terms of contracts and MOUs; monitoring the execution and compliance of contracts and MOUs; evaluating the deliverables and performance outcomes; and revising or amending contracts and MOUs as necessary to ensure that quality service is delivered in a timely and fiscally responsible manner
  • Directs the evaluation and improvement of a public social services office or children's services/section's operations by planning, organizing, and coordinating the collection of pertinent data (e.g., laws, regulations, policies, procedures, operational reports, statistical reports, etc.); the analysis of current work processes through audit findings, work measurement studies, process assessments, and utilization of data made available through DPSSTATS; and the documentation of results to formulate, recommend, and implement revised methods that improve service delivery, are consistent with the County strategic plan, and comply with Federal and State laws and regulations and department policies and procedures
  • Directs the completion of highly complex or sensitive assignments or issues presented by internal or external partners (e.g., program staff, administrators, customers, Board of Supervisor representatives, union representatives, community and legal advocates, etc.) by analyzing relevant information gathered from written and numerical reports, interviews with relevant parties, existing records and files, etc. and utilizing the appropriate resources (e.g., staff, existing data, other County employees, etc.) to ensure that quality service is delivered in a timely, accurate, efficient, and effective manner and to determine the most appropriate solution to the issues in accordance with Federal and State laws and regulations and department policies and procedures
  • Advises staff and representatives from private/public entities on issues/inquiries related to the public social services or children's services office/sectionby obtaining relevant information regarding the issue/inquiry, providing staff or the representatives with pertinent information, and assisting staff or the representatives in interpreting program policy and procedures to ensure staff and representatives effectively address and resolve the issue/inquiry
  • Directs studies within a public social services or children's services office/section (e.g., administrative reviews and audits, research studies, work measurement studies, process assessments, pilot programs, demonstration projects, etc.) by planning, organizing, conducting cost/benefit analysis, and coordinating the gathering, analysis, and oral and written presentation of information (e.g., legislation; existing documents, such as program policy/procedures, statistics or financial data; other County employees; representatives from other private/public agencies; the Internet; etc.) and monitoring the studies to develop an effective solution or recommendation, to determine the feasibility of a program, and to ensure that quality service is delivered in a timely, effective, and productive manner and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures
  • Prepares various documents of a highly sensitive, complex, or political nature (e.g., Board correspondences, talking points for executive-level staff, position papers, speeches, draft press releases, narrative and numerical reports, policies and procedures, quality-control corrective action plans, etc.) by using the latest technology and appropriate software programs (e.g., word processing, spreadsheets, presentation, etc.) and following standard English usage and using plain language to communicate pertinent information to relevant parties
  • Directs the preparation of various documents (e.g., reports, contracts, memoranda of understanding, Board motions and memoranda, policy and procedures, general correspondence, etc.) by instructing staff on the appropriate content and structure and reviewing and editing the document for standard English usage and using plain language to communicate pertinent information to the target audience
  • Represents the department and office/section (e.g., on committees, meetings, conferences, media, service planning areas, etc.) by serving as the liaison with other County departments, Federal and State agencies, or private/public agencies and by preparing for and attending committee meetings, conferences, etc. to orally present information to others (e.g., one-on-one or in groups), address concerns raised by relevant groups, assess the need for action by the public social services office/section, and assist in developing policy guidelines
  • Collaborates with appropriate Federal, State, and local agencies on a variety of issues (e.g., program concepts, legislative changes, community resources, public relations programs, labor management issues, etc.) by communicating and interacting with the appropriate individuals to gain agreement on program concepts, interpretation of legislation, development of community resources/workshops, etc. and ensure the proper implementation of public social services programs, consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policy and procedures
39

Commission Management Services Administrator Resume Examples & Samples

  • Data Entry to Process Invoices
  • Uploading Invoices
  • Processing of New Soft Vendors
  • Completing Fed Wire Forms
  • Monitoring Group Email Inbox
  • Uploading Trades into Soft System
  • Responsible for Small Reconciliations
  • Handle Vendor Requests
  • Expert user of Excel including Pivot tables and V-lookups
40

Project Services Administrator Resume Examples & Samples

  • Develops and manages multiple, complex project and deliverables
  • Provides input to project scope, schedule and budget baselines based on an understanding of the program or system development life cycle
  • Maintains changes to project baselines, monitors deliverables, conducts reviews, and manages incorporation of quality management systems for the project
  • Prepares presentations and other materials to support project and/or system functions
  • Leads activities to identify project risks and develop mitigation plans
  • Drafts correspondence, reports, white papers, minutes, spreadsheets, communications products, briefs, and other documentation
  • Maintains and tracks action items, and participates in acquisition information management
  • Bachelor's degree in business administration, computer science, information technology or related field preferred
  • Zero or more years of business solutions, management analysis experience
  • Experience working with company products, services, management practices, and business processes
  • Experience working with the business environment, business industry and competitor products and services
  • Experience working with office productivity tools; delivery assurance and/or industry standards on deliverables
  • Experience working with administrative and/or workflow systems
  • Customs and Border Protection Background Investigation (BI) desired
  • Basic communication skills to communicate with customers, support personnel and management
  • Basic creative thinking, problem solving, planning, time-management and organization skills to balance and prioritize work
  • Good human relations skills
41

Guest Services Administrator Resume Examples & Samples

  • Provides concierge services for employee and guests of the building
  • Assisting in the day-to-day real estate, conferencing, supply, and property management activities associated with the building
  • Coordinates activities associated with the typical workplace floor, and conference rooms, including greeting guests, scheduling rooms, maintaining acceptable appearances, coordinating food service, and setting up/breaking down for special events. Provides concierge services as needed
  • Coordinates the daily delivery of all amenities and the overall physical appearance of facilities in a highly professional manner
  • Sets standard for providing warm, sincere and engaging service for all end users
  • Anticipates all end user needs and resolves problems quickly and efficiently. Is an advocate providing highest level customer service
42

Disabilty Services Administrator Resume Examples & Samples

  • Responsible for development and implementation of disability policies, procedures and programs as they relate to individuals with disabilities
  • Help evaluate and monitor disability compliance with ADA/ADAAA/Section 504 of the Rehabilitation Act and applicable Special Education laws and regulations as it relates to individuals with disabilities
  • Remains up-to-date on all pending disability legislation and changing legal mandates which would affect the University’s responsibility to provide services and accommodations to students with disabilities
  • Arrange provision of low vision/blind/LD materials, adaptive technology and deaf/hard-of-hearing services, and train staff to oversee their use
  • Researches disabled student grievances related to enrollment, withdrawals, tuition reimbursement, final grades, classroom misconduct, classroom policies, instructor issues and plagiarism charges
  • Assist students in making decisions affecting their academic progress at the University through personal guidance, changes in major courses of study, interpretation of University and School guidelines and policies, administrative counsel, development in student support systems, and decisions based on an analysis of the students' academic records
  • Intervene both proactively and reactively to assist student or staff member with any aspect of the accommodation process. Negotiate alternative resolutions to unusual situations related to disability issues
  • Creates and maintains effective, cooperative and collegial relationships with state, county and local offices, departments and/or agencies that provide serves to individuals with disabilities
  • Bachelor’s degree from a regionally accredited institution
  • A minimum of 2-3 years’ work experience in a role which involves handling of complex customer service issues. Prefer experience in higher education and previous handling of accommodations for disabled individuals
  • Valid Driver’s License to drive GCU Carts on Campus
  • Knowledge of federal and state regulations regarding disability accommodations
  • Ability to independently research needed data and complete requirements
  • Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University
43

Student Services Administrator Resume Examples & Samples

  • Proficient computer skills and demonstrated experience with office software and email applications required
  • Experience with PeopleSoft and Oracle Financials strongly preferred
  • Working knowledge of Adobe Creative Suite and Content Management System (WordPress) preferred
  • Experience working in a student services department
  • Strong interpersonal skills with a student-centered approach to work
  • Ability to multi-task and be flexible with changing priorities and frequent interruptions
  • Ability to learn compliance with legal, financial, and university policies and external regulations
44

Employee Services Administrator Resume Examples & Samples

  • A minimum 2 years of customer service/auditing experience. BS/BA degree preferred
  • Must possess strong interpersonal, as well as verbal and written communication skills
  • Must possess strong reporting, analytical skills and a high level of computer proficiency
  • Proven ability to learn and utilize proprietary software and reporting tools
  • Ability to work in a fast paced and highly dynamic environment and have a strong attention to detail
  • Must be able to manage multiple clients with relative ease
  • A self-starter and a leader who is highly motivated, creative and organized is a must
45

Treasury Services Administrator Resume Examples & Samples

  • Coordinating the processing of wires from receipt of request to release of the wire) for all AAIS clients
  • Communicating with clients in regards to status of wires, value dates, outstanding items, etc
  • Compiling appropriate wire support per AAIS’ standard procedures
  • Entering wires into the respective banking system
  • Ensuring wires are released as per related deadlines
  • Verification of successful transmission of wires
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) and Adobe
  • Strong attention to detail and ability to see projects through to accurate completion
  • Must have strong communication skills, enthusiasm, and a strong desire to succeed
  • Ability to manage multiple tasks/functions in a time sensitive environment
46

Taxation Services Administrator Resume Examples & Samples

  • Experience in an accounting environment
  • Previous administration responsibilities
  • Highly motivated to achieve
47

Shared Services Administrator Resume Examples & Samples

  • Direct supervision of administrative personnel
  • Ensure accurate entry and posting of weekly labor and non-labor items into payroll system
  • Research and review payroll discrepancies and submit corrections via Human Resources Information System (HRIS) as applicable
  • Run weekly reports to ensure proper validation of payroll, to include audit of weekly hours, overtime pay, non-labor items and non-billable hours
  • Audit pay rates, bill rates, non-labor billing and other items relating to contract requirements
  • Manage all vendor payments, office purchase orders, order office supplies and equipment
  • Create and manage customer job information in both client files and via PeopleSoft
  • Audit vendor invoices; ensure proper coding of account and vendor information; ensure appropriate levels of approval for the amount of the expenditure
  • Manage and collect any past due invoices
  • Assist other departments on special projects or as needed
  • Assist and Support recruitment and personnel administrative functions
  • Other tasks as directed by management
  • Must possess a high school diploma or equivalent
  • Minimum of 3 years of direct payroll experience
  • Prior management or supervisory experience in office administration, recruitment or related field
  • Scheduling Center Operator Dispatch (Fairfield, CA)
48

Global Services Administrator Resume Examples & Samples

  • Process customer requests
  • Manage Inventory
  • Handle Invoices
  • Conduct order entries into database
  • Keep track and publish backlog info
  • Process 3rd party shipments
  • Manage receipts
  • Manage discrepancies in orders
  • Provide other administrative support to the department as needed
  • Currently pursuing a degree in business, engineering, or any other logistics-related program
  • Ability to produce correspondence and reports on standard spreadsheet and word processing software
  • Demonstrated understanding of customer service techniques and applications
  • Ability to remain calm when dealing with irate and angry customers
  • Knowledge of product and applications
49

Children Services Administrator Resume Examples & Samples

  • Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing
  • Manages a public social services or children's services office/section by planning, organizing, and directing the office/section's work activities from inception to completion; coordinating the various functions and tasks via subordinate staff (i.e., first- and/or second level administrators); maintaining a uniform work flow; evaluating the workload; determining priorities; assigning personnel to meet deadlines and desired outcomes; and updating upper management via written and oral reports on the status of work being performed to ensure that quality service is delivered in a timely, effective, and productive manner, and is consistent with the County strategic plan and in accordance with Federal and State laws and regulations and department policies and procedures
  • Supervises subordinate staff(e.g., Human Services Administrator II's and/or I's, Children Services Administrator II's and/or I's, Eligibility Worker and/or Eligibility Supervisor, Information Technology Technical Support Analysts, Secretary, Chief Research Analysts, etc.) by performing a full range of supervisory tasks (i.e., advising, motivating, training, supporting, coaching, mentoring, and disciplining employees; delegating assignments to subordinate staff; gathering organizational performance metrics; monitoring, reviewing, and evaluating employees' work products and performance; and conducting staff meetings) to ensure that quality service is delivered in a timely, effective, and productive manner in accordance with Federal and State laws and regulations and department policies and procedures
  • Manages the operating budget of a public social services or children's services office/sectionby evaluating office/section's needs, preparing budget requests, reviewing budget reports, and overseeing staff and bilingual allocations, services, supplies
50

IT Site Services Administrator Resume Examples & Samples

  • Deploy, manage, and troubleshoot local and remote PCs, phones, printers and other client side equipment providing high levels of customer service
  • Assist Service Desk Agents with ticket classification and resolution, as assigned
  • Resolve tier 1 and 2 incidents that fall under the Site Services groups’ responsibility
  • Maintain and create work instructions, knowledge base articles and other documentation
  • Assist with implementation of site infrastructure systems as business needs require
  • Maintain relationships with leadership of Laird locations as assigned
  • Perform standard maintenance activities for site servers, switches and other IT equipment
  • Manage image, patch and application deployment for desktop and client devices
  • Administer IT administration tools, as assigned (e.g. asset management, image deployment, etc.)
  • Adhere to, enforce and support Laird IT policies, processes and procedures
  • Associate’s degree in computer science or related field. Experience may be substituted in lieu of degree
  • Microsoft Certified Desktop Services Technician certification or equivalent is preferred
  • 3-5 years of IT related experience
51

IT Services Administrator Resume Examples & Samples

  • Installations/Security Updates/Upgrades/Performance Monitoring and troubleshooting in a VMware based 24x7 Data Center environment
  • Backup and Recovery of all Intel based physical and virtual systems. This will include the ability to recover systems in a disaster recovery scenario
  • Systems management to ensure all production systems and services are monitored with proper alert notifications
  • Providing after-hours support via on-call pager rotation
  • Adhering to change control and process rules
  • Maintaining proper documentation of process and procedures
  • Answering daily support calls and emails for both internal and external customers
  • Extensive knowledge of the Windows Operating System (Windows Server 2003, 2008 R2, 2012 R2) including
52

IT Services Administrator Resume Examples & Samples

  • First and foremost, you need to be passionate about what you do!
  • Exceptional customer support and communication skills
  • Microsoft Office 365 deployment experience
  • Microsoft Software, Active Directory and Infrastructure technologies
  • Microsoft Azure, O365 services & EMS
  • Skype for Business (Lync) implementation / migration experience
  • Experience with enterprise software such as Citrix/VMware, F5 & Automation suites an asset
  • Other Cloud services/migration experience an asset
  • SharePoint Online experience an asset
  • ADFS, directory synchronization an asset
  • Inquisitive by nature
  • Motivated with ability to work independently, but also be part of a team
  • Desire and aptitude to learn emerging technologies
53

Employee Services Administrator Resume Examples & Samples

  • Customer Service: Provide excellent customer services by responding to customer enquiries in an efficient and effective manner
  • Continuous Improvement: Maintain and improve quality standards within the team as well as identify and bring forward opportunities for improvement
  • Promote and implement performance improvement initiatives -proactively identifying service delivery issues and taking appropriate action
  • Proactively interacting with CoEs and HR Business Partners to understand the implications of strategies and decisions on core services and support capabilities
  • Adhere to the escalation and support process, by which customer issues that cannot be resolved within the Service Desk are escalated to the Specialist team in Tier 2 for resolution
  • Utilize effective reporting mechanisms for the Service Desk and ensure the delivery of appropriate services and support capabilities
  • Knowledge Management: Maintain a working knowledge of all issues, changes and/or updates, administrative requirements, as well as systems and telecommunications capabilities relating to the Service Desk Team
  • Support the team in order to achieve the SSC objectives and to maintain a consistent high standard of service quality. Ensure effective monitoring, coaching and counselling of the team. Promote staff development and provide a positive work environment
  • Education/Experience – HR Administrator profession
  • Minimum years of working experience: > 1 year
  • Experience across core HR functions (e.g. Compensation, Benefits, Performance Management, etc.) with specific experience in HR process design, transaction support, and employee administration
  • Experience in working in Contact Centers within a Shared Service environment
  • Knowledge of a second foreign knowledge, e.g. German would be an asset
54

Directory Services Administrator Resume Examples & Samples

  • Administration and support of on premises directory services environment as well as Azure active directory and other cloud based directory services solutions
  • Fully supports Active Directory administration and infrastructure, Windows Systems Security, Group Policy, with little or no supervisor intervention
  • Handles all tickets and issues related to Active Directory Domain, File and Folder Security, DNS, WINS, and DHCP
  • Understand and apply RBAC concepts in designing and implementing security solutions and access control utilizing directory services
  • Conducts regular IT audits of domain security, sensitive groups, and event logs and reports those findings to IT Security
  • Manage and troubleshoot a multi-site, multi-domain, multi-forest Active Directory environment including troubleshooting replication, managing security delegation, performing cleanup, and disaster recovery
  • Active participant in Active Directory design, deployment, and migration related projects
  • Group policy troubleshooting and deployment
  • Build and deploy Active Directory Domain Controllers utilizing Hyper-V, VMware, and Azure
  • Works closely with the Systems Engineering group to transition new technology to customers around the world
  • Provides technical support for special projects coordinating across several IT departments and must manage several projects at a time
  • Creates and maintain comprehensive documentation pertaining to all of the above responsibilities
  • Contributes to the success of the organization by helping others accomplish their goals by leveraging technology; learning new skills needed by the team; finding new ways to help the team
  • Opportunity to learn and support Azure based systems and services supporting the enterprise
  • 3 to 5 years of experience in an office environment with extensive Domain Administration, Server, and desktop support related responsibilities
55

Workplace Services Administrator Resume Examples & Samples

  • Manage the company’s lobby area: greets and directs all visitors, including vendors, clients, job candidates and customers
  • Local point of contact for Physical IT: handle all office IT supplies and issues
  • Local point of contact for the EIC (Executive Innovation Center) team in HQ: help coordinate and plan customer facing meetings, preparing conference room and organizing presentation materials and customer gifts
  • Emergency Coordinator: coordinate fire drills, manage New York emergency evacuation team, and keep the office space safe for employees
  • Properly address customer and employee concerns by reaching out to the right departments or individuals
  • Mail Services
  • Ability to plan, organize, and coordinate work in the required areas; maintain records and reports, communicate effectively, establish and maintain cooperative working relationships
  • Ability to contribute successfully to cross functional teams
  • Demonstrates organizational and multi-tasking skills
  • Must be able to comfortably lift at least 35 lbs
  • Self starter; handles self with minimal supervision and is pro active
  • Must have a great can do attitude and willingness to complete the job
56

Branch Services Administrator Resume Examples & Samples

  • HPI Monitor
  • Invoicing for sale of assets & posting sale proceeds when applicable
  • Production of reports for Close Brothers Board Pack
  • Due date changes
  • Telephone enquiries from customers and branches together with any follow-up action required
  • On-line amendments of credit files
  • Must be highly organised, enthusiastic and willing to learn and develop
  • Flexibility to cope well in a high pressured environment
  • Attention to detail and the ability to multi task is essential for this role
  • The ability to work well as part of a team and on your own
  • Ability to concentrate on task for long periods of time and work to strict deadlines
  • Candidates must have GCSE English grade of C and above (or equivalent)
  • Previous experience of working for a financial institution or in a regulatory environment in a general administrative role would be advantageous
57

Enterprise Directory Services Administrator Resume Examples & Samples

  • Articulating the business value of Microsoft Directory Solutions
  • Engaging in advanced troubleshooting for Windows active directory (authentication, upgrades, migrations, delegation)
  • Group policy configuration and management
  • Scripting with powershell and/or python
58

Shared Services Administrator Resume Examples & Samples

  • Prepare and edit documents and reports utilizing MS Word, Excel, Access, and Power Point
  • Prepare technical presentations, graphs, and charts utilizing appropriate computer applications
  • Maintain corporate files, as appropriate
  • Provide general administrative support including document preparation, scheduling meetings, arranging business travel, filing, proof reading , maintaining calendars, copying, collating, and answering telephone and email inquiries (from internal and external constituents)
  • Perform special projects and assignments, as required
  • Fulfill receptionist duties as needed: greet and direct guests, maintain guest logs, answer and direct incoming calls, accept and deliver packages and mail
  • Minimum of 1 years’ experience in administrative capacity in a corporate or professional office environment
  • High School Diploma required; Associates Degree or post-secondary training preferred
  • Proficiency with MS Word, Excel, PowerPoint, Outlook, Access and the Internet
  • General knowledge of computer operation, including data entry and data management
  • Demonstrated high attention to detail
  • Excellent oral and written English communication skills
  • Demonstrated ability to interact effectively with staff at all levels of the organization
  • Demonstrated excellent organizational, time management, problem-solving skills
  • Demonstrated ability to maintain confidentiality in the work place
  • Proven excellent customer service and interpersonal skills
  • Demonstrated administrative office skills including keyboarding; filing; scheduling, answering internal and external phone calls; copying; scanning
  • Proficient in use of business machines including: copier, scanner, fax, label maker
  • Proven ability to maintain high levels of confidentiality and professional discretion
59

Treasury Services Administrator Resume Examples & Samples

  • Coordinate the wire process for all AAIS clients, from receipt of request to the release of wires, including communication with clients and ensuring wires are released as per related deadlines
  • Enter wires into the respective banking system and compile appropriate wire support per AAIS’ standard procedures
  • Maintain wire log through assigning, tracking, and following up on wires at each stage during the wire cycle
  • General administrative responsibilities; greet office visitors, including clients and vendors, handle incoming calls, handle mail and packages
  • Monitor office calendars, schedule meetings and events, and reserve conference rooms as needed
  • Maintain employee common areas, office and kitchen supplies, including management of equipment and service calls as needed
  • Administrative duties and special projects, as assigned or requested
60

Directory Services Administrator Resume Examples & Samples

  • Maintain and ensure stability of the Active Directory infrastructure
  • Maintain and update the RBAC security model
  • Create all top-level OU hierarchies with sub-OUs, groups, and appropriate security permissions
  • Day-to-day management of domain controllers, Trusts, DCPROMO, GPO’s
  • Event/Security Log Analysis
  • Support all IT systems, including Windows Server, server backups, disaster recovery systems, DNS, WINS, and VMware
  • Configure and management 802.1x Juniper Radius devices
  • Troubleshoot complex issues that would involve working with other teams e.g. Microsoft Exchange, SAN, Networking Service, and other teams
  • Support, monitor, test and troubleshoot hardware and software problems
  • Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT
  • Forefront Identity Manager (FIM) management
61

Merchant Services Administrator Resume Examples & Samples

  • BA or BS preferred. An in depth understanding of merchant services and PCIDSS preferred
  • Familiarity with bank reporting software for cash management, merchant services providers preferred
  • Willingness to work extra hours at times as required to meet department needs
62

Product Services Administrator Resume Examples & Samples

  • High school Diploma required
  • Minimum 3 years of experience with Move-Add-Change duties required
  • Microsoft Office Specialist Certification required
  • Minimum 3 years of vendor management experience required
  • Strong organizational and multi-tasking skills required
  • Good analytical, planning, interpersonal, and verbal and written communication skills required
  • Have a working knowledge of Audio, Visual and video Conferencing systems
  • Ability to read and comprehend blueprints and construction drawings
  • Proficient with personal computers, efficient in all MS Office programs and familiar with database management, reporting tools
  • Ability to work with minimal supervision in a multi task environment and able to support and coordinate in all areas of Information Systems
  • Previous M-A-C Team experience helpful
  • Experience with local area networks a plus
  • A+ certification is a plus
  • Have a working knowledge of Layer 1 cable specifications
  • Have a working knowledge and experience in building and setting up fully integrated AV and Video Conferencing rooms
  • Capability to manage vendor relationships to secure favorable receptiveness to "special requests", last minute changes and flexible terms and conditions
  • LI-MB1
63

Identification Services Administrator Resume Examples & Samples

  • Create records for employees and contractors in C-Cure
  • Maintain supply inventory for the badging office, office staff, and officers
  • Provide backup support for Investigations and Corporate Services when necessary
  • Ability to assess and evaluate situations effectively
  • Security Receptionist (San Jose, CA)
64

Claims Services Administrator Resume Examples & Samples

  • Data entries including claim registration, amendment, claim payment / recovery
  • Handle general administrative duties and provide support on general matters
  • Answering hotline enquiries from customers, agents / brokers and life proprietors
  • Perform ad-hoc assignment as required
  • Diploma or above, preferred University graduate in Business Administration or related disciplines
  • Proficiency in reading Chinese and English correspondences
  • Good team work to corporate with different people
  • Able to work under pressure and eager to work overtime in case needed
65

Services Administrator Resume Examples & Samples

  • Develops the Turn over Documentation and Specifications (includes documents pertaining to inventory, safety, inspection, testing and commissioning etc.)
  • Files and maintains all project documents
  • Scan required documents to electronic file system
  • Completes and files reports, spreadsheets and other documents
  • Enters and updates data to maintain records Manages calendars, appointments, deadlines
  • Assist and attends all construction meetings and takes meeting notes and manages agenda’s
  • Complete forms in accordance with company procedures
  • Assist with general administrative tasks such as emailing, copying, filing, etc
  • Develop and maintain a high level understanding of policies and procedures
  • Help manage the material disbursement and inventory
  • Document Control of all plans/drawings received on site
  • As-built drawings as needed with Site Managers assistance
  • Prepare and submit RFI/Transmittals/Submittals/Change orders etc. with Site Managers review and input
  • Assist with projects and assignments as requested and perform additional duties as required to support the Site Construction Managers
  • Must be well versed in construction field work and terminology
  • Proficient in Microsoft, Word, Excel, Outlook
  • Must have at least 5 years of administrative construction experience
66

Portfolio Services Administrator Resume Examples & Samples

  • Tracking, processing and reconciling corporate actions
  • Ensuring that all correspondence from clients and advisors is prioritised and actioned
  • New client set up
  • Communicating with clients, advisors and third parties
67

IT Client / User Services Administrator Resume Examples & Samples

  • MS Windows 7, 8, 8.1 installing, configuring and troubleshooting
  • MS Windows Server 2008, 2012 installing
  • Provide software installation and upgrades for local and remote users (via Remote Desktop if needed)
  • Troubleshooting computer issues with end users
  • Basic AD/XCH knowledge
68

Investor Services Administrator Resume Examples & Samples

  • 2+ years of Administration experience
  • Investor Relations background
  • Solid analytical, mathematical, and research skills
69

Card Services Administrator Resume Examples & Samples

  • Apply established rules and regulations to ensure that University funds are expended in a manner that follows all rules, guidelines, and statutes
  • Maintain frequent contact with NC Division of Purchase & Contract in order to stay well versed on procurement policy and procedure changes
  • Consult with internal customers independently resolving technical issues and offering instruction on university guidelines, regulations, and policy
  • Meet with campus departmental personnel to facilitate the exchange of purchasing process information
  • Analyze procurement and payment transactions and business process patterns for adherence to university Purchasing and Spending Guidelines. Create and maintain trending reports
  • Manage project objectives and update the Assistant Director Card Services of progress towards goals frequently
  • Continually search for new opportunities to share information with university staff through training sessions, meetings, web page updates and other communication methods
  • Knowledge of University and State of North Carolina purchasing guidelines
  • Experience working with enterprise financial systems, such as Peoplesoft
  • Experience working with enterprise document imaging systems, such as Hyland – OnBase
  • Experience working with Microsoft Office products including Word, Excel, and Access
  • Excellent interpersonal skills and the ability to work in a team setting supporting faculty, staff and supplier representatives
70

Card Services Administrator Resume Examples & Samples

  • Working knowledge of banking, preferably 3-5 years banking experience
  • Team oriented individual
  • Strong office skills
  • Ability to prioritize daily tasks and issues
  • Problem solve and exercise good judgment based on the banks policy and procedure
  • Strong understanding of Regulation E
  • Strong understanding of accounting principals
  • Previous experience using Windows XP, Lotus Notes, Microsoft Word and Excel
  • Previous experience using FIS systems
  • Previous experience using Optima Imaging required
  • Previous reconciliation experience required
  • Must be able to perform all card services support functions
  • Retrieve daily reports using FIS systems
  • Daily reconcilement of department general ledgers accounts
  • Process daily general ledger entries
  • Research ATM withdrawal differences
  • Send electronic adjustment
  • Process daily ATM deposit differences
  • Process necessary adjustments to clients accounts
  • Retrieve daily reports using Optima
  • Daily wire transfers
  • Research retail credit card payments
  • Open new commercial credit card accounts
  • Commercial credit card maintenance
  • Answer questions from commercial credit card clients
  • Assist commercial clients with online product for credit card
  • Daily credit card check back
  • Reconcile bank controlled accounts
  • Review Garda reports daily
  • Actively participate in weekly department meetings
  • Participate in all required compliance training sessions
  • Perform daily functions in a timely manner without jeopardizing quality and accuracy
  • Perform all duties with respect for confidentiality of client information
  • Perform back up duties of other team members as needed
  • Perform other duties as assigned by department supervisor and/or manager
71

Senior Student Services Administrator Graduate Resume Examples & Samples

  • Two or more years of experience with academic advising, student services, student affairs, career development or other related field
  • Demonstrated proficiency with on-line degree audit and tracking system such as Degree Works
  • Ability to efficiently multi task, work under pressure, handle frequent interruptions and meet deadlines
  • Proficiency in MS Office Suite software applications
  • Strong organizational and time management skills with emphasis on accuracy and attention to detail in a complex organizational environment
  • Ability to work effectively under pressure and meet established goals and objectives
  • Ability to anticipate and solve problems
  • Ability to initiate projects and function as a self-starter
  • Ability to maintain a high degree of confidentiality and apply FERPA regulations
72

Central Services Administrator Resume Examples & Samples

  • This position has no direct or indirect supervisory responsibilities
  • Customer Service – Internal customer service will be provided to other bank business lines and areas. Highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers
  • Finance & Accounting - Basic knowledge of accounting principles, bank accounting and general ledgers, operating procedures within accounting/finance area
  • Strong Fluency user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel and PowerPoint
  • Accurately inputs information into and retrieves from the computer
  • Thorough knowledge of software applications applicable to position/business unit
  • Quickly learns and achieves proficiency in new software applications as needed
  • Acts as subject matter expert and provides training, troubleshooting and other support for Central Services processes
  • Identifies and resolves problems
  • Demonstrates attention to detail
  • Demonstrates strong math aptitude
  • Strong aptitude for understanding and analyzing large amounts of data from multiple sources
  • Performs complex analysis of data, processes, policies, procedures and/or systems
  • Produces unambiguous, comprehensive and accurate interpretations
  • Develops insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results
  • Composes thorough and detailed written technical documentation, procedures, manuals, etc
  • Writes clearly and informatively. Edits work for spelling and grammar
  • Presents organized and thorough information and data appropriate for intended audience
  • Excellent communication skills to deal effectively with individuals and groups within and outside the organization
  • Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
  • Demonstrates group presentation skills and excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
  • Demonstrates follow-up skills
  • Provides timely and professional support to all internal/external customers and vendors
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
  • The employee is occasionally required to stand; walk; sit
73

Employee Services Administrator Resume Examples & Samples

  • Multi-cultural awareness
  • Passion for customer service
  • Focus on high data accuracy
  • Quality driven – in communications and all system transactions
74

Graduate Student Services Administrator Resume Examples & Samples

  • Bachelor’s degree in related field or an equivalent combination of education and experience is required
  • Demonstrated excellence in customer service and communication skills
  • Demonstrated ability to work in a diverse environment
  • Evidence of superior customer service skills
  • Ability to self-direct daily activities while at the same time remaining flexible to address the immediate needs of other faculty, staff, students, and other stakeholders
  • Availability for overnight travel
  • Masters Degree in Education or related field
  • Working knowledge of Banner system (including student, financial)
  • Experience in a university setting. Direct experience with higher education program and student support services such as recruitment, admissions, registration, student accounting, and graduation
  • Experience with Banner®, Blackboard, REDCap, Microsoft Word, Excel, PowerPoint, and Google applications and academic advising and program evaluation in higher education
75

Shared Services Administrator Resume Examples & Samples

  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to team member satisfaction
  • Responsible for supporting compliance to departmental budgets
  • Maintains company Human Resources Information Systems (HRIS) and makes alterations to existing programs to gather and report data as necessary
  • Serves as property subject matter expert on HRIS. Ensure data integrity; including the ability to appropriately complete rehire/reinstatement/property to property transactions, proper coding of data input to maintain system accuracy, and to allow for appropriate troubleshooting and system analysis when errors are detected
  • Develops processes to ensure all HR/HRIS processes are done accurately and in accordance with property policies and state regulations
  • Maintains I9 information, and ensuring that employees are in compliance with work authorization rules and regulations
  • Authors and maintains property organizational structure
  • Direct responsibility and oversight of Team Member files-employment and benefits
  • Oversees the administration and corresponding documents of benefits programs, FMLA, personal leave requests, etc. Property contact for managing vendor and community partners relating to benefits and wellness
  • Assists with annual open enrollment planning, communications and enrollment administration; facilitates the benefits presentations orientations/enrollments for all departments
  • Supports HR Business Partners and operators as needed
  • Supervises at least two additional support staff
  • Monitors and analyzes benefit enrollment website to ensure all team members are able to access and properly enroll into benefits
  • Monitors and analyzes team member hours for benefit eligibility by running monthly ACA reports, and creating final reports and communications
  • Administers LOA’s; personal, medical and FMLA leaves in conjunction with company policies and Federal/State FMLA and HIPAA guidelines. Maintain LOA files and ensure all necessary documentation is generated and collected for FMLA leaves
  • Generates, processes, and tracks all benefit provider payments to ensure billings are processed and paid on time
  • Liaison between vendors and employees; assists employees by answering benefits questions and researching claims processing as necessary
  • Assists with benefit audits and maintain property records. Act as company point of contact on 401k matters, benefit enrollments, and team member communications
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
  • Maintains strict confidentiality in all departmental and company matters
  • Bachelor’s degree in Business Administration, HR or other relevant degree; or equivalent combination of education and experience
  • Minimum of one to three years HR experience preferred
  • PHR, SPHR certification preferred
  • Proficiency computer skills including MS Office software
  • Ability to work at various levels of the organization
  • Exceptional customer services focus including attention to producing quality results
  • Must be able to acquire and maintain appropriate gaming license
  • Responsible for staff development and training programs
  • Responsible for rewards and recognition program to maximize employee engagement
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance
  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs
  • Manages work procedures and expedites workflow
  • Provides recommendation for employee performance (disciplining, coaching, counseling)
76

Member Services Administrator Resume Examples & Samples

  • Advanced knowledge of call management systems and quality measures, particularly in a non-profit or government setting
  • Knowledge of statistics, statistical modeling, and forecasting models
  • Advanced knowledge of various computer software programs
  • Skilled in oral, written, and interpersonal communication
  • Skilled in establishing advanced telephone communication techniques and standards
  • Ability to understand and apply complex state statutes, rules, regulations, standards, and ASRS policies and procedures
  • Ability to identify/analyze organizational and/or procedural problems and to determine effective solutions
  • Ability to lead effective teams and to coach, mentor, and motivate others
  • Ability to, and mentor others to, function collaboratively in a team environment
77

Shared Services Administrator Resume Examples & Samples

  • Strong interpersonal and communication skills. Excellent verbal/written communication skills
  • Strong attention to detail. Ability to multi-task with good organizational skills
  • Strong computer skills including Excel, Word and Outlook
  • 5-7 years experience in a similar administrative role preferred
78

Claims Services Administrator Resume Examples & Samples

  • To handle claims efficiently and effectively to ensure quality standard are being maintained
  • To handle customers enquiries related to claims matter
  • To carry out ad hoc assignments
  • Effective claims files management
  • Ensure smooth claims operation within the team
  • Ensure operational activities complying with defined standards
  • Maintain effective and good relationship with stakeholders
  • Maintain and improve operational efficiency and productivity
  • 1‑3 years’ experience
79

Coordinated Services Administrator Resume Examples & Samples

  • Handle a fast paced, energetic and continually changing customer base
  • Handle demanding and critical tasks associated with customer service and administrative support of assigned customer accounts. Tasks involving invoicing and data integrity of respective customer software systems
  • Demonstrate the desire and ability to make accurate and timely financially impacting decisions which impact both corporate and customer goals. Decisions involving revenue generation through invoicing and decision which affect penalty avoidance through managing our ticket base in both the customer’s system and the Vertiv Services systems
  • Demonstrate the desire and ability to manage internal and external relationships to forward the company and customer mission in a positive manner
  • Provide high levels of support to multiple Customer Advocates in a timely and accurate manner
  • Handle all assigned administrative and support tasks in an organized, efficient and accurate manner
  • Provide customer service support for all levels of internal and external customers
  • Maintain Flexible Schedule
80

Integrated Services Administrator Resume Examples & Samples

  • Has oversight of Tribal Regional Behavioral Health Authorities (TRBHAs), High Need High Cost Initiative, Care Coordination, and the American Indian Medical Home initiatives for the American Indian Health Program (AIHP) population in DFSM
  • Performs regulatory oversight of TRBHAs, including the establishment and maintenances of Intergovernmental Agreements (IGAs) with each of the TRBHAs and facilitates technical assistance to the TRBHAs as requested and identified
  • Supervises, directs activities, and monitors/evaluates the staff members in the Integrated Services unit
  • Participates actively as a member of the DFSM Leadership Team, and represents AHCCCS/DFSM at meetings with internal and/or external partners
  • Develops and maintains reporting processes and metrics including LEAN principles and activities to keep AHCCCS executive management and DFSM division management advised of program/ member progress
  • May require long travel periods to remote areas in Arizona
  • Experience supervising staff, and knowledge of the principles and practices of supervision
  • Superior verbal and written communication skills, interpersonal skills in working with diverse cultures and socioeconomic backgrounds
  • Strong ability to teach, train, provides effective presentations and collaborates with others for a mutually beneficial outcome
  • Knowledge of behavioral health system requirements, including Medicaid Federal Law, Arizona Revised Statute, goals and methods of contemporary behavioral health treatment programs, and of the unique characteristics of issues that impact behavioral health care
  • Demonstrated ability to effectively lead and/or facilitate a team of professionals from within and/or outside the agency
  • Organizational skills that result in prioritization of multiple tasks
  • Knowledge of concepts, principles, and strategies of case/care management, and Medical Management and assessment
  • Knowledge of principles of Medical Management and assessment, ICD-10 diagnosis coding and CPT procedure coding/HCPCS
  • Ability to drive long distances to remote areas of Arizona
  • Five years’ experience resulting in a broad-based knowledge of health care and knowledge of the Medicaid delivery system
  • Master’s degree in Public Health, Social Work or Public Administration or closely related field may substitute for one year of the required experience
  • Demonstrated knowledge of data management