Enrollment Services Resume Samples

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LE
L Erdman
Louvenia
Erdman
4687 Augustine Avenue
Dallas
TX
+1 (555) 146 0304
4687 Augustine Avenue
Dallas
TX
Phone
p +1 (555) 146 0304
Experience Experience
San Francisco, CA
Enrollment Services Assistant
San Francisco, CA
Towne, Gulgowski and Miller
San Francisco, CA
Enrollment Services Assistant
  • Accesses, views, verifies, analyzes, and enters data in the Student Information System
  • Analyzes student accounts in order to explain financial aid information utilizing the Student Information System
  • Explains policies and procedures and answers questions pertaining to all functional areas within Enrollment Services
  • Explains, clarifies and instructs university personnel, students, external agencies, and the public calling the MSU Help Line, in order to resolve problems or provide reference assistance
  • Resolves problems and consults with staff to investigate alternatives
  • Reviews reference materials published by the University in order to remain up-to-date on regulations, procedures and policies
  • Processes authorizations for course repeats, re-enrollments, grade changes, transfer of courses and credits, drops and adds, withdrawal of classes, and deferment forms for student loans
Detroit, MI
Enrollment Services
Detroit, MI
Jast, Moore and Crooks
Detroit, MI
Enrollment Services
  • Ensure that all the system development/enhancement work undertaken keeps the customer and business operations in mind
  • Identify and suggest process and technology opportunities which will improve the business model, service offering to customers and drive internal efficiencies
  • Establish, document and maintain SSO integrations through Allstate controlled technology
  • Collaborate closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives
  • Working knowledge of MS Office Suite (Excel, Word, Access and Outlook)
  • Advanced knowledge of SDLC development
  • Provide technical expertise and guidance to field sales distribution, brokers and technology partners regarding enrollment strategies to support Allstate Benefits products
present
Phoenix, AZ
Enrollment Services Specialist
Phoenix, AZ
Boyer-Beier
present
Phoenix, AZ
Enrollment Services Specialist
present
  • Perform other related duties as assigned
  • Provide regular staff updates on federal and institutional aid policies and procedures
  • Work with students throughout federal financial aid process, programs, eligibility and repayment criteria for undergraduate and graduate students
  • Participate in processing associated with mass mailings
  • Supports the planning of Health Sciences events, including but not limited to: orientation, graduation, convocation
  • Perform other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position
  • Research scholarship and external funding resources to support students in all programs
Education Education
Bachelor’s Degree in Accountability
Bachelor’s Degree in Accountability
DePaul University
Bachelor’s Degree in Accountability
Skills Skills
  • Ability to become proficient in SAP
  • Ability to become proficient in University admissions and registration systems such as ISIS
  • Ability to prioritize various tasks and assignments
  • Proficiency in MS Office (Word, Excel, and PowerPoint for digital presentations)
  • Strong organizational skills
  • Ability to work independently with minimal supervision
  • Excellent oral and written communication skills
  • Sharp record keeping skills with attention to detail
  • Openness to working with diverse cultures
  • 2U Diversity and Inclusion Statement
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15 Enrollment Services resume templates

1

Enrollment Services Specialist Resume Examples & Samples

  • Serves as the primary point of contact for students on admissions and student services, providing a high-level of customer service for email, phone call, and in-person inquiries
  • Assist in a wide range of administrative functions to support routine operations, including but not limited to: processing transcripts, organizing and maintain files and records, answering phones, scheduling meetings, ordering supplies, routing contracts, and other general reception activities
  • The Enrollment Services Specialist also assists with planning, organizing, and carrying out of special events, including facilities and arranging set-up and staffing
  • Assist students, faculty, and staff inquiries in person, via the telephone, and electronically; Refers students to appropriate department for further assistance
  • Maintains, updates, and organizes all student records
  • Supports the planning of Health Sciences events, including but not limited to: orientation, graduation, convocation
  • Performs administrative and office support duties which including : scanning documents, distributing and processing mail, ordering office supplies, managing classroom calendars, and coordinating facility’s needs
  • Perform other work related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position
  • Bachelor’s degree plus 2 years of relevant experience preferred
  • Prior Admissions or Student Services experience
  • Strong interpersonal and Customer Service skills
  • A demonstrated ability to perform in a fast-paced, high volume environment
  • Experience working with diverse clients and stakeholders
2

Enrollment Services Resume Examples & Samples

  • Represent functional area on large functional/cross-functional projects which are highly complex to effectively communicate business needs
  • Ensure that all the system development/enhancement work undertaken keeps the customer and business operations in mind
  • Assess technical/process impact of making complex business changes
  • Direct/Lead the effort to identify and resolve complex problems
  • Establish, document and maintain SSO integrations through Allstate controlled technology
  • Remediate system issues affecting downstream processing
  • Ensure that documentation for the system and/or processes the business area owns/supports is comprehensive and adequately maintained
  • Configure global EDI parameters for AB production files
  • Collaborate closely with internal business areas, field sales distribution, implementation, finance, compliance, underwriting, new business, customer service and IT, to effectively recognize and solve case level enrollment strategy issues and corporate initiatives
  • Collaborates with cross functional partners to drive sales revenue strategies, client retention and consumer persistency
  • Provide technical expertise and guidance to field sales distribution, brokers and technology partners regarding enrollment strategies to support Allstate Benefits products
  • Train and mentor junior team members
  • Bachelors preferred in the Computer Science, Business related fields or related experience
  • Good oral and written communication skills required
  • 5+ years of experience in account set up and EDI maintenance employee benefits
  • Project management skills – 3 to 5 years of experience managing multiple projects
  • Advanced knowledge of SQL, J-Script and HTML5
  • Advanced knowledge of MS Office Suite (Excel, Word, Access and Outlook)
  • Advance skills in data testing, auditing, analysis and reporting
  • Advanced knowledge of SDLC development
3

Enrollment Services Temp Resume Examples & Samples

  • Tele –sales (working with our call Centre & business development teams) will be an added advantage
  • Serving as a liason between the campus and potential students
  • Assiting in the transition from registration to enrolment
  • Providing comprehensive administrative outputs, filing and documentation included
  • Adhoc reporting, campus dependent
  • Sales and Marketing experience will be an added advantage
  • Must have a passion for education and the future of students
  • Telephone skills and work ethic
  • Must be computer literate and proficient in MS Word, Excel, Power Point and Gmail
  • Degree/ Diploma essential
4

Enrollment Services Specialist Resume Examples & Samples

  • Admissions and Recruitment
  • Compile financial aid applications and forward to Financial Aid office, then notify financial aid applicants of their status and mail decision letters and awards
  • Maintain appropriate communication with prospective domestic and international students regarding inquiries on admissions, course selection, course content, campus and student life, billing, registration, and scholarship opportunities
  • Serve as point of contact for student and parent needs and requests
  • Serve on admissions committee for the Summer University and Discover Hopkins programs
  • Attend local and national summer recruitment fairs at foundations, high schools, and community centers
  • Ability to prioritize various tasks and assignments
  • Proficiency in MS Office (Word, Excel, and PowerPoint for digital presentations)
  • Ability to become proficient in University admissions and registration systems such as ISIS
  • Ability to become proficient in SAP
  • Sharp record keeping skills with attention to detail
  • Flexibility in working with multiple demands, schedules, work styles, and differing program needs
  • Openness to working with diverse cultures
5

Enrollment Services Specialist Resume Examples & Samples

  • Enter and verify information associated with prospective student applications for admission
  • Participate in processing associated with mass mailings
  • Respond to inquiries from prospective students regarding application process
  • Serve as back-up to office front desk and telephone staff
  • Education:High School Diploma,GED Certificate or Vocational School Diploma
  • Work Experience:Two to three years job related experience
  • Certifications:N/A
  • Skills:This job requires basic skills in data entry and verification, customer service and communications as applied within a university admissions office. Skills in use of office related and specialized computer applications is required
  • Preferred Skills:N/A
6

Provider Enrollment Services Manager Resume Examples & Samples

  • Managing critical operational initiatives for the enrollment, screening and maintenance of provider records for the Commonwealth Medicaid programs, which includes responsibilities for provider calls and interactions
  • Oversees the management of 10 FTE’s, to include hiring, monitoring, performance evaluations, disciplinary actions and mentoring
  • Managing collaboration across functional departments and establishing rules and governance to ensure coordination and decision-making
  • Tracking and quantifying issues and risks including helping to identify a resolution path and communicating progress and constraints as appropriate
  • Developing and monitoring project-specific service levels within contractual obligations, as well as efforts to monitor and maintain success
  • Communicating through high-quality deliverables (presentations and detailed memos) across the organization
  • Day to day management of the business areas and interaction with internal and external clients to maintain operational stability
  • Identify and solution process and procedures to maximize efficiencies
  • 4-7 years’ experience in business management
  • Medicaid or Health Insurance related experience is preferred
  • 4 year degree is preferred
  • Ability to work cross-functionally to understand the key business drivers
  • Experience building cross-functional partnerships including exceptional skills in influencing, teamwork and delivering solutions in a complex, changing and nebulous environment
  • Proven ability to run complex processes, navigate organizations, and lead meetings effectively and efficiently
  • Excellent communication, presentation skills and relationship-building skills; able to engage with all levels of an organization
  • Accountable, proactive and thoughtful with high attention to detail and strategic problem solving
  • Team player and comfortable in fast-paced environments
  • Experience implementing best practices and tools that are lightweight, effective and most importantly, scalable
  • Passion for driving internal process efficiencies involving collaboration across multiple internal teams
7

Enrollment Services Resume Examples & Samples

  • Oversees technical implementations of voluntary benefits programs with Employers and Vendors for the Selerix technology platform
  • Configure EDI parameters for AB production files
  • Mentor junior team members
  • Bachelor’s degree preferred in the Computer Science or Business related fields or related work experience
  • 3+ years of experience in account set up and EDI maintenance employee benefits
  • Working and understanding of the voluntary benefit enrollment process
  • Working knowledge of SQL, J-Script and HTML5
  • Working knowledge of MS Office Suite (Excel, Word, Access and Outlook)
8

Director of Enrollment Services Resume Examples & Samples

  • Plan, organize, maintain and manage the process and operations of Registration, Financial Aid, and Student Services departments
  • Work collaboratively and proactively with leadership, academic departments, recruitment and marketing and communications to administer and evaluate projects and services
  • Develop, recommend, organize and administer JHU and CTY policies and procedures pertaining to course registration, financial aid, student services, privacy and data security
  • Evaluate and communicate the impact of potential legal or regulatory changes on CTY’s programs, systems and procedures
  • Collaborates with institutional research, academic programs, and business office departments to improve and enhance system functionality, reports and processes that support a sophisticated data-driven environment with accurate and robust information to make decision
  • Oversee records retention and workflow processes. Work proactively with academic programs, marketing and communications, recruitment, and the business office to improve business processes to promote quality assurance and ensure student services promote records integrity
  • Review changes to systems and facilitate review of possible changes/new functionality with the Senior Leader group, Program managers, Registrar’s office, Financial Aid and Student Services staff. Monitors team performance and individual development of staff. Partners with marketing and communications to develop, track, and continuously improve enrollment-related email communications, MyCTY portal content, and phone and email scripts
  • Managerial principles
  • Student services administration principles and practices
  • Records maintenance principles and practices
  • FERPA, COPPA, HIPPA and other privacy regulations and practices
  • CRM and student information systems
  • Budgeting principles and practices; and, project management principles
  • Supervising and providing leadership, training, and development
  • Recommending, implementing, and monitoring policies, procedures and work flow
  • Experience working with large educational portal systems and data sets
  • Developing and managing a budget
  • Communicating effectively through oral and written mediums
  • Evaluating assigned programmatic area for compliance with applicable regulations
  • Conducting research to identify solutions, resolve problems or provide operations
  • Working with diverse academic, cultural and ethnic backgrounds of students and staff
  • Manage change in a complex environment
  • Lead the implementation and adaption of new technologies and systems
  • Create a customer service culture within an organization
  • Work independently, as well as collaboratively as part of a team; and to manipulate, prepare and re-define a large variety of reports related to departmental activities, including statistical analysis
9

Manager, Enrollment Services Resume Examples & Samples

  • Excellent customer-facing/presentation skills
  • Strong positive attitude and work ethic
  • Previous call/customer support center experience
10

Enrollment Services Assistant Resume Examples & Samples

  • State application
  • Copies of transcripts
  • Names, addresses, email and telephone numbers of three (3) professional references
11

Enrollment Services Specialist Resume Examples & Samples

  • Work with students throughout federal financial aid process, programs, eligibility and repayment criteria for undergraduate and graduate students
  • Support training and professional development for new and experienced admission counselors and student support advisors on admissions and financial aid processes based on school and program requirements
  • Provide regular staff updates on federal and institutional aid policies and procedures
  • Support applicants and students thru the conversion, yield, matriculation and enrollment process by counseling and informing prospective students about financial aid application procedures, available federal aid programs, repayment and loan forgiveness options, and program costs
  • Research scholarship and external funding resources to support students in all programs
  • Exceptional communication and interpersonal skills with the ability to establish rapport with internal and external customer base
  • Ability to focus on specific quantifiable goals and deliver goals on a consistent basis
  • Ability to prioritize and multi-task responsibilities at all times
  • Ability to work with a diverse team in a fast-paced, entrepreneurial environment
12

Senior Director, Post-enrollment Services Resume Examples & Samples

  • Will roll up their sleeves and take ownership
  • Has experience in creating and improving processes
  • Is strategic and analytically minded
  • Can effectively communicate and be comfortable both in the academic world and in a fast-growing, ever-changing organization
  • Provide direct management and ongoing support to the Managers including and professional development
  • Implement strategies to positively impact key metrics i.e.: graduation rates, student satisfaction, student retention goals, and credit generation
  • Accountable for multiple programs’ performance including budget development and oversight, student retention, and credit generation
  • Collaborate with external program partners and internal leadership about current and future program performance
  • Identify risk to program objectives, performance, and metric goal and recommend mitigation plans to promote programs’ success
  • Manage multiple programs’ student attrition through ensuring that all program managers are providing proactive, comprehensive, and exceptional customer service
  • Identify opportunities for improvement and growth within assigned programs
  • Think creatively and work collaboratively with 2U departments to launch and drive new initiatives from inception to implementation
  • Understand complex programs, processes, and organizational structures and be able to function effectively within them
  • Act as liaison between 2U and University Partners’ mid and senior level teams, including technology, content, finance, and post-enrollment services
  • Interpret and synthesize data and reports provided to drive operational change and overall program improvement
  • Create and implement efficiencies across the department which will enable programs and teams to scale quickly
  • Bachelor’s degree required with at least 5 – 7 years’ experience directly related to the duties and responsibilities specified
  • Strong customer service background, management experience and operational acumen
  • Focused on achieving defined results, and exceeding goals and objectives
  • Strong attention to detail, adherence to deadlines, and excellent follow through
  • Ability to think critically and identify potential issues before they arise
  • Strong interpersonal and communication skills required, both oral and written
13

Enrollment Services Rep-las Vegas Resume Examples & Samples

  • Completes certification process and associated training to develop broad Enrollment knowledge
  • Applies Company's TEACH Values in the completion of all job assignments
  • Networks and develops professional relationships to generate personally-developed inquiries
  • Provides excellent customer service to students through application and enrollment process
  • Assesses prospective students to ensure they have the potential, traits, characteristics and financial wherewithal to be enrolled through graduation
  • Conducts personal interviews to qualify candidates and to explain academic programs
  • Provides general customer service to students from enrollment through graduation
14

Director, Enrollment Services Resume Examples & Samples

  • Supervises all units of Enrollment Services. Works in conjunction with staff at University Center to ensure that all Federal IV aid, New York State TAP and HEOP aid, and institutional aid programs are administered in accordance with regulations established by the US Department of Education, New York State HESC, and Long Island University
  • Ensures that tuition and other charges are correctly calculated and that revenue is efficiently collected and accurately recorded in compliance with University standards and policies
  • Ensures that the Student Financials and Financial Aid modules in the University’s ERP system are configured to efficiently and accurately administer financial aid and student billing on behalf of the University
15

Enrollment Services Rep Resume Examples & Samples

  • Screens potential student applicants by phone and sets campus interviews
  • Performs consistently to meet performance targets
  • Adheres to laws and regulations governing student recruitment activities as well as the Carrington Colleges Business Conduct and Ethics
  • Previous sales or customer service experience preferred
  • Outstanding written and verbal communication skills are required
16

Enrollment Services Assistant Resume Examples & Samples

  • Coordinates the workflow, providing guidance, direction and training to co-workers, faculty and staff campus wide
  • Updates, trains and reviews the work of staff members in areas specific to assigned projects
  • Analyzes and modifies job schedules and coordination of overall production schedule to meet customer requirements
  • Provides independent diagnostic support and problem resolution to customers on a broad range of technical areas with moderate complexity
  • Develops new staff procedures in technical areas of moderate complexity and provides technical support
  • Monitors processing, identifies and resolves abnormal and error conditions
  • Processes and/or oversees and coordinates the processing of all state, institutional and private scholarships and grants; or admissions, enrollments, assessments and degrees for regular academic and special programs
  • Performs independent special projects and general office support in all areas of the department when needed
  • Performs duties normally associated with an Enrollment Services Assistant I and/or Office Assistant III in order to assist in accomplishing the goals of the office or unit
  • May require valid vehicle operator's license where needed to perform duties of the position
  • Other skills and/or physical abilities required to perform duties of the position
17

Dir, Enrollment Services Resume Examples & Samples

  • Requires demonstrated skills and experience in developing and implementing recruiting plans and a full and working understanding of the information technology and systems needed to manage an efficient and effective admissions process
  • Significant and progressively responsible experience in higher education enrollment planning, demonstrated success in enrolling a high achieving and diverse student body, knowledge of information technologies for recruitment and enrollment, program management experience, and supervisory experience
  • Experience and a commitment to student-centered, data-driven decision making and the ability to draw on collaborative relationships in building a successful base for university enrollment
  • Must be proficient with technology. Must have intermediate to advanced proficiency in the use of spreadsheets and use of spreadsheet functions (i.e., Excel and Excel functions)
  • Experience with online learning, web conferencing technology, learning management systems, and student administration is highly preferred
  • Experience with management of admissions and applications tools, such as Ellucian and Perceptive Content (ImageNow), is preferred. Familiarity with PeopleSoft is a plus
  • The ideal candidate will bring to this position leadership, creativity and initiative
  • Strong organizational skills with attention to detail and follow-through, ability to produce quality work in a timely fashion, manage multiple projects simultaneously, and strong oral/written communication are critical
  • Capacity to exercise independent judgment and maintain confidentiality
  • Self-starter willing to take initiative and see projects through to completion with little guidance
  • Requires flexible hours to support peak periods of admissions season. Must travel to recruiting events, and school-wide special events. Occasional heavy lifting required
  • Higher education experience is required
  • Interest and/or knowledge in the environment field and/or the environment are a plus
18

Senior Enrollment Services Resume Examples & Samples

  • Handles appointments, interviews and applications in a professional and timely manner
  • Advises students in program selection, test counseling, registration, etc
  • 1 to 2 years Admissions experience preferred
  • Ability to work within a team and be a team player
19

Enrollment Services Rep-phoenix Resume Examples & Samples

  • Complete certification process and associated training to develop broad Enrollment knowledge
  • Apply Company's TEACH Values in the completion of all job assignments
  • Network and develop professional relationships to generate personally-developed inquiries
  • Provide excellent customer service to students through application and enrollment process
  • Screen potential student applicants by phone and sets campus interviews
  • Assess prospective students to ensure they have the potential, traits, characteristics and financial wherewithal to be enrolled through graduation
  • Conduct personal interviews to qualify candidates and to explain academic programs
  • Handle appointments, interviews and applications in a professional and timely manner
  • Advise students in program selection, test counseling, registration, etc
  • Provide general customer service to students from enrollment through graduation
  • Perform consistently to meet performance targets
  • Adhere to laws and regulations governing student recruitment activities as well as the Carrington Colleges Business Conduct and Ethics
20

Director of Enrollment Services Resume Examples & Samples

  • Co-coordinating, along with the Director of Admissions, the admissions process, student recruitment and marketing
  • Overseeing the student application process, including evaluation of student credentials
  • Coordinating with Financial Aid and other University departments, in Vancouver and in the U.S
  • Assisting in the management of course scheduling
  • Determining room assignments and maintaining student academic records; and
  • Managing student transfer credit and the campus’ participation in the BC transfer system
  • A Master’s degree or a combination of equivalent work experience and education are required; a Master’s degree in Student Enrollment and Personnel Services, Higher Education Administration or a related field is preferred
  • A minimum of 3 years of experience in Enrollment Services with increasing levels of responsibility
  • Strong oral and written communications and interpersonal skills, with the ability to work effectively with a diverse population of students, staff and faculty
  • Strong problem solving skills, math aptitude and attention to detail
  • Strong analytical skills and the ability to work accurately with financial records and reconcile discrepancies
  • Proficiency in the use of computerized systems for word processing, data management and other applications. Knowledge of Microsoft Office Suite is preferred
  • Knowledge of the Canadian immigration system is preferred
  • Valid passport for international travel
  • Valid driver’s license and an acceptable driving record in accordance with the University’s Motor Vehicle policy. An ICBC check will be required at the time of hire and thereafter as deemed appropriate by the University. Candidates for hire will be required to sign a waiver authorizing the ICBC check
  • Must be willing and able to work flexible hours, including evenings and weekends, as required
  • Canadian residency or work permit required
  • Employment is contingent upon a satisfactory background check. Candidates for hire will be required to sign a waiver authorizing a background check
21

Assistant Director for Enrollment Services Resume Examples & Samples

  • Must have ability to work independently as well as a part of a team
  • Must be able to think critically and make decisions autonomously according to University and University System of Georgia policies and procedures
  • Strong oral and written communication skills and ability to make strong presentations to groups required
  • Proficiency with the Banner student information system required
  • Proficiency with MS Office Suite preferred
  • Knowledge of and adherence to UNG and departmental policies and procedures; May provide input on policies
22

Enrollment Services Assistant, Senior Resume Examples & Samples

  • Processes course registration requests submitted by faculty and the academic departments on behalf of students. Coordinates the registration changes with Student Accounts and Financial Aid
  • Manages the student petition process for a waiver or variance regarding the University’s policy on the Revision of Class Schedules (Add/Drop/Withdraw). Researches the issue by contacting the student’s course instructors, academic advisement, student accounts and financial aid. At the completion of the review, determines if the issue warrants an exception to the prescribed university policy and/or procedure; makes a decision based on findings; and notifies the student of the outcome through formal communication
  • Processes Emergency Withdrawals approved by the Office of Dean of Students
  • Processes schedule reinstatement requests approved by Student Accounts
  • Handles confidential information with tact, discretion and in compliance with FERPA regulations
  • Proficient understanding of Microsoft Office applications (Word, Excel, Outlook) and Argos
  • Experience working in a diverse environment
  • Performs other functions as necessary or as assigned
23

Assistant Director of Enrollment Services Administrative Analys Resume Examples & Samples

  • Specialty areas include, but are not limited to, the following: financial analysis, planning, budget
  • Extensive and in-depth knowledge in project management including research and analytical
  • Knowledge of the principles, problems, and methods of public and business administration
  • Ability to participate in the development of effective recommendations for policy development
  • Demonstrated leadership skills, the ability to coordinate and direct the work of staff working as a team and experience supervising a staff
  • Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups
  • Ability to effectively present ideas and concepts in written or presentation format and use consultative
  • Ability to analyze and determine solutions to problems encountered in complex environments
  • Experience using PC and Mac compatible personal computer hardware and software including
  • 4 years of experience with increasing levels of responsibility working as the manager, director, or supervisor of a business unit, preferably within a university, public institution, or non-profit business
  • Familiarity with Campus Solution, PeopleSoft or comparable relational data management systems
  • Demonstrated experience and expertise within higher education and extended university enrollment and registration systems and services
  • Knowledge of hardware and software products used in Enrollment and Registration systems
  • Ability to create, write, and communicate CEL policies and procedures as well as interpret CSU and SFSU policies
  • Experience in operations and systems analysis, statistical methods, and the ability to interpret and evaluate results
  • Ability to understand problems from a broad, interactive perspective and discern underlying principles to and develop strategic solutions
  • Knowledge of and ability to apply expertise to complex programs and/or administrative specialties, including pertinent laws and regulations
  • Knowledge of the principles, problems, and methods of business in the public or private sector